Customer Reviews for U-Haul Moving & Storage of West Warner Robins

1,420 reviews

301 Robins West Pkwy   Warner Robins, GA 31088

(478) 953-7575

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Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(478) 953-7575

301 Robins West Pkwy
Warner Robins, GA 31088

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No one is ever in the office. Rats ate through the ceiling of the storage unit and everything reeked of rat urine and there was rat poop EVERYWHERE. You can’t get a live person to answer the phone and assist. I will not rent from this business again.

PAULA Watkins  |  Overall Experience 
Rating:
3.0

We came to the office at the N Houston Rd? or 301 Robins West location around 11:30ish a m and no one was there. We then went down to the main office on Watson Blvd. We wanted to see the units to decide what size we needed. We were told that the people who were in the office at N Houston? 301 Robins West location were at lunch. They called them and they said they were on the way there then. We went back to the N Houston 301 Robins West location and were finally able to talk to someone and look at the units. The hours on the door did not say they closed for lunch so that was kind of irritating.

Lynda Pritchard  |  First Impressions 
Rating:
5.0

Great job.

Randolph hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna Winfield  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHANICE PICKETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMERON DOYLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriella Fields  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Evelyn Ferguson  |  Overall Experience 
Rating:
4.0

The young lady was very kind and friendly to me . She didn't show no fear me . But she have to keep on her toes at all times.

RJ RUMPH  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

TIFFANY MATHIS  |  Overall Experience 
Rating:
5.0

Very safe place to be

RONALD SPEAGLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laqresha Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Wheeless  |  First Impressions 
Rating:
1.0

I had the worst customer service experience with U-Haul. I will never rent from you again.

LaTonya Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrice Smith-Pressley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Jackson  |  Overall Experience 
Rating:
5.0

The staff were helpful and friendly. Canceling our rental unit was quick and easy.

Daniel Shirley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Daniels  |  First Impressions 
Rating:
5.0

I LOVE the UHaul Staff!! Kristina, Sam and the Crew are fantastic!! The movers were AMAZING! They (Trey and JJ) were polite and professional. I'm very pleased with UHaul services.

Jacqueline Smith  |  First Impressions 
Rating:
5.0

I no longer live in GA. Every accommodation was made to ease this move to new quarters for me and my belongings. Sam and Ashley reached out and went beyond customer service for me. We very much appreciate their efforts and care.

Lorie Stunkard  |  First Impressions 
Rating:
1.0

I was told this month that I had 20 days to return to Georgia from Arizona where I hold a full time job as a single parent because uhaul had bought another building and were vacating the renters at the old site. Nothing was offered to help me to make that happen, no discount on a truck or anything for the inconvenience. I received a phone call from the manager stating there would be someone at the old facility to move my items to the new location. I flew in and it’s a good thing I rented a car to get around that city because boy, did I receive the run around! Nobody at the facility.. at all! I had to go to another uhaul and of course that poor lady had no idea of my situation. There were three other customers all upset about reserving trucks/ equipment and nothing was available! The poor worker looked so stressed and called the manager due to my situation and the customer prior. I was told a few calls had to be made and to wait. Meanwhile, time is ticking as I have a flight to catch in a few hours and this city is about an hour and a half from the airport. Then, I was told “ okay ma’am, the manager said to go over to the old location and they will meet you there. AGAIN, no one was there for about 20 minutes. A white short bed truck ( not marked with any Uhaul signage and the driver was in regular clothes) pulled in. He said he was there to move me and he didn’t have the code to get into the storage and AGAIN I am waiting! This’ll I asked why he was alone and if he was expecting to move my items in only his truck. He said there are no uhaul trucks available! He said he’s waiting on the manager to come so we can get into the storage. 20 minutes later some young man comes in a mini suv to open the storage with the code and leaves! The original guy starts putting my things in his truck and tells me to go to a third facility to find out which new storage unit it’s all going to. I do that and AGAIN staff is clueless! I reserve a smaller unit than I had before. As I’m getting into my rental car I see the same white truck and he’s waving and honking his horn. I didn’t think anything of it until I had to return to the second uhaul to purchase boxes and I run into the guy who moved my things. He has already unloaded my things into the wrong unit! I tell him which one I reserved and he tells me to let the previous staff member who reserved it know so they can switch it later and to leave my lock and a spare key so they’ll mail it back to me in Arizona! I had no time to argue or fuss because I had to get to the airport. I returned to the place I reserved the new unit and no one was there! Nobody to leave my lock or key with! I left and gassed up my rental , returned to the uhaul and thank goodness the staff was back but I had to hand her my lock and spare key so I could get out of there. I still don’t know if my things are secure! Good thing I shipped my most important things back home. All of this run around when I was the one told more than 20 days prior that I HAD TO COME TO DO THIS, yet they ( uhaul ) were NOT prepared! Also, originally my plan was to haul all of my things back to my state and had reserved a uhaul truck for almost a thousand dollars. It’s a good thing I changed my mind and flew back because all that day I was there, all I got were text messages from uhaul telling me “my equipment was not available “!!!!! No truck!! What a pitiful pitiful was to do business with a customer who had paid them heir bill without issue for over a year! Horrible! Most of my bad experience happened at the locations in Watson in Warner Robins. The staff member at 301 was pleasant. She promised to lock my unit once the mover finished putting everything in there. I hope that actually happened.

Naomi Wilson  |  First Impressions 
Rating:
1.0

When I was moving out I was told I couldn't use the dumpster unless I paid to use it then was billed more money. I'm sorry I left a mess but when someone asks to use a dumpster they are trying to help u so its not left a mess by charging people to use a dumpster its crazy. They charge so much was there for 2 years and prices kept going up then yell refused to let me use a dumpster so I would not recommend it to anyone

KIMBERLY BYRD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Stone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISMAEL REYES  |  Overall Experience 
Rating:
5.0

customer service was excellent. Staff very helpful

Henry Montez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carletha horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID PARTIN  |  Overall Experience 
Rating:
4.0

Had rats

Frederick Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dakota Lopez-Albert  |  Overall Experience 
Rating:
5.0

I have never used U Haul storage before. I was pleasantly surprised. Erica at this office is AMAZING!!!!! She is so kind and so helpful. I had problems with my auto pay (your issues, not mine) but she was so awesome. Very pleasant and happy.

Lynne Blanks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Partin  |  Overall Experience 
Rating:
5.0

While the name U-haul represents a large company with many offerings, Sam (Manager) made my experience feel personable and special. Great job!

DAVID PARTIN  |  First Impressions 
Rating:
1.0

The manager is very unprofessional,they have rats and my whole door fell off my storage unit, they don't answer the phone put you on hold then hang up they are ridiculous....

ladonna brown  |  Overall Experience 
Rating:
3.0

Over a year I had storage there and not one time. Did I ever see anyone at the office which was always locked call Customer Service trying to reach the facility where I signed in at and left several messages letting them know that I was moving out and not one time did anyone try to call me or let me know everything was taken care of after I’ve already moved out and cleaned out the unit. Trying to find out if I need to return the remote. Again nobody ever called.

Lee Faries  |  Overall Experience 
Rating:
4.0

I understand policy with the gate clicker but I was in a different car one day and needed access. I was declined because I didn't have my clicker. Didn't see that coming.

TOMMY HEWITT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

APRIL BROWN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexis Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Trinesha Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heyward Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amy Avritt  |  Overall Experience 
Rating:
5.0

Storage accommodation is excellent.

Evelyn Ferguson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannan Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederica Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail Kendrick  |  First Impressions 
Rating:
3.0

The staff immediately told me no that I was unable to use my free 30 day storage. They did not try to get clarification or anything and just said No. They clearly have it posted about the free storage but failed to know the requirements. This was a complete turn off for me and did not feel valued as a customer. I had to call the Uhaul customer myself in the parking lot to make the reservation. It was 3 staff members including the manager that did not help in the matter. It was easy for them to just say no it was last year when you had your one way you can't do it. The experience made me feel not at ease and I knew that I quickly needed to secure my property elsewhere but at the time I was really pushed for time so I went with them.

TAMEIKA TAYLOR  |  Overall Experience 
Rating:
5.0

I am very satisfied with the outside storage. No bugs or rodent problems and that was important to me. Thank you!

Tynisha Key  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CLARKE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy Moss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tj Unthank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilysa Kennedy  |  Overall Experience 
Rating:
5.0

Great customer service!!!

MARCUS MILLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittany Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINNETTA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Mcfarlin Jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Autumn Winston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pam Fraizer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lisa Shearin  |  Overall Experience 
Rating:
5.0

After 8 hour drive, it was awesome to have someone friendly help out. Great Staff at this location!

Lazaro Carrillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deangela Blackshear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deangela Blackshear  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

denise atkinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derin Durham 
Rating:
5.0

Customer did not leave a comment.

James Purcell  |  First Impressions 
Rating:
5.0

Manager really has great customer service

TORYA FENN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andree Ward  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

james petchonka  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryana Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earnest Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julia Olivo  |  First Impressions 
Rating:
5.0

The staff was AHmazing. Sam was very personable & friendly. The staff was very accommodating, very pleasant experience.

Sonya Ransom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Lycett  |  Overall Experience 
Rating:
5.0

Erica was kind and friendly and answered all of my questions..

VINNETTA BROWN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEYUANDRA WILLIAMS  |  Overall Experience 
Rating:
5.0

Sam & the staff were very professional and accommodating.

Sonya Ransom  |  First Impressions 
Rating:
5.0

My experience with uhaul and everyone I cane incontact with, was the best encounter that my husband and I has ever had. I am very big on customer service and my they represent uhaul excellent!!! You have our business for life. The best from start to finish!

Sophona PARAMORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA TATMON LETBETTER  |  Overall Experience 
Rating:
4.0

Sam is a boss!

Adrianna Cooper jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

georgette saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawanda Henderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Graham  |  Overall Experience 
Rating:
2.0

My overall experience with Uhaul was horrible. The check in was good wanted climate control but wasn’t available at this location. I left a chair out and someone was coming back the same day and get it but the office was closed and was operating off site remotely so he couldn’t get in the gate. I got an email saying I had a $25 clean up fee. Couldn’t get anyone to pick the chair up the next day. I moved 2 1/2 hours away and it would cost more than $25 in gas to come back and get it. I asked if there was a dumpster on site but was informed that it would cost $25 to use that. Never heard of that before. I asked them to check their cameras because someone put a tire there. Sam didn’t seem concerned about that. I checked out on 1/22:2022 and they charged me for this month. I am so disappointed in Uhaul. I’ve rented in the past no problems. I guess the truck rental is a different survey. Starting out it was a bad sign and it continued until after drop off. Not sure if I will use Uhaul ever again.

angela surrey  |  Overall Experience 
Rating:
4.0

I think you should be able to access key pad from your car .

Wanda Rowland  |  Online Move In 
Rating:
5.0

Very convenient! …

Jonathan Depina  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonita Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAMELA ROBINSON  |  Online Move In 
Rating:
5.0

The gal who helped us check in was great.

Joshua Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawana Cooks  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised when the customer service operator advised me that with the renting of a U-Haul trailer I was eligible for one month's free storage unit at a U-Haul facility. So I definitely took advantage of that offer I needed a warehouse unit anyway so why not keep it in the U-Haul family I was also happy to find out that the unit I was getting was a larger unit and the monthly rate was a lot less than what I was paying for in Florida for a smaller unit, call it all I am very happy with the way I've been treated on the phone and in person at the U-Haul facilities in Florida and in Warner robins Georgia thank you

Micheal Lugo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sanaa Sutton  |  Overall Experience 
Rating:
5.0

Thank you!

VERA NEEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chasheaka Hampton  |  Online Move In 
Rating:
5.0

Perfect

TIMOTHY PAYNE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID HESTER  |  Overall Experience 
Rating:
2.0

We rented a trailer and needed storage for a short time at the drop off location. Inconveniently we arrived to the storage location to empty out our belongings only to discover that we couldn’t set up the rental at this location. No one in the office. So we had to drive several miles away (to where the trailer drop off location was) to get said storage unit set up. Then Had to drive back to the original location to drop belongings and back yet again to the second location to drop the empty trailer. Extremely inconvenient and frustrating to deal with when we had two kids ages 2 and 4 months that were stuck for the ride.

Leslie Zeckser  |  First Impressions 
Rating:
5.0

I will always rent here!

Kina Davis Mitchell  |  Online Move In 
Rating:
1.0

Staff told me when I moved out two months ago that I wasn’t gonna be charged, two months later I was charged for a unit I wasn’t using. And when I called the office as told nothing can be done abt it. Basically I paid for a unit that I was using.

Stephen Buabeng  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Weber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessie reeder  |  First Impressions 
Rating:
5.0

The main reason we moved out is because of the several spiders that were building webs all over our belongings. I know it’s an outdoor unit so I get it, I just didn’t want to risk more insects coming into our unit as the cooler months approach. Everything was great though as far as service, accessibility, and even pricing. I would recommend to anyone!

Alex Patrick  |  Overall Experience 
Rating:
3.0

Need gravel or rocks in car / RV storage area.

Cynthia Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Moorman  |  Online Move In 
Rating:
5.0

I love U-Haul company!! Friendly, all the time ready to help, I called few times during travelling from one part of country to another to change storage or to change city to return the track. Hardly recommend the U-Haul to my friend!!

VERA NEEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORYA FENN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayla Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darquida Lillard  |  First Impressions 
Rating:
4.0

The price was randomly increased and there were no improvements. Should include the lock in the price. Customer service was great though!

Monie Stubbs  |  Overall Experience 
Rating:
4.0

I loved the idea of having a gate key instead of a having to remember a pin code. I also like that the access to the storage was 24 hours.

kimberly hadley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Esther Turner  |  Overall Experience 
Rating:
5.0

While we are still in the process of moving, we were not able to be there at the time of receiving our stuff from the movers into the Uhaul storage in Warner Robins, GA. Chasity, the manager was able to help resolve all issues and put our mind at ease. She coordinated with the driver for us and helped us for a smooth move.

SAMEERA BHALLA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TORYA FENN  |  First Impressions 
Rating:
3.0

We went to the location at night the first time and tried to use the code I was given it didn't work but as soon asi went back the next day someone came out right away to help us and then I was given a gate clicker so don't have to worry about the code any more. And then move in was great packed in in our building then didn't know how to get out the exit gate but was told how to with no problem..

KIMBERLY BYRD  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lashonda Pennington  |  Online Move In 
Rating:
3.0

There were spider webs all around the bottom sides. It should have gotten swept out. Not to mention these large rat bate insides. Unfortunately the only real issue is I had to drive 3/4 hours to Warner Robins to get this unit

angela surrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha Jackson  |  Overall Experience 
Rating:
5.0

Rental was open to return at any location; location didn’t say they didn’t take after hour drop off; found this out when I called the following morning. The woman I spoke to was actually at another store that merged with this location and was very helpful. Got it checked in no problem.

Megan Mc Guire 
Rating:
5.0

Customer did not leave a comment.

Sabrina Reeves 
Rating:
4.0

Customer did not leave a comment.

Constance Harp  |  First Impressions 
Rating:
5.0

I have nothing but good things to say about everyone evolved in our move.

Kyle Rimpley  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jennifer Coleman  |  First Impressions 
Rating:
5.0

Truck had A/c issues and engine problems. Other than that fine.

DOMINGO GALINDO 
Rating:
5.0

Customer did not leave a comment.

DAVID ANDERSON 
Rating:
5.0

Customer did not leave a comment.

NATHAN SPRAGUE 
Rating:
5.0

I used UHAUL Self Storage in Warner Robins Ga with William Golden I have never experienced such gratitude .My belonging were in the same good shape as I put them there over a year ago thank you William and your staff for the care and safety and cleanliness you’ll provided me ,God Bless sincerely Ms D.A

Diane Allen  |  Overall Experience 
Rating:
5.0

Great experience. Easy and reps at check out and check in very accommodating. Thank you!

CHRISTOPHER DEIGHAN 
Rating:
5.0

Customer did not leave a comment.

SAVARIO SPENCER 
Rating:
5.0

Everyone was friendly, helpful and outgoing...made my experience wonderful during a stressful time. Thank you so much continue the exemplary work.

RODREGUS WHITEHEAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA GENGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Meck 
Rating:
5.0

Customer did not leave a comment.

MEKISHA WATTS 
Rating:
3.0

Customer did not leave a comment.

Robert Shields 
Rating:
5.0

Customer did not leave a comment.

JOHNNY FAMBRO 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GREENHILL 
Rating:
5.0

Thank you for making the return process so easy!

Richard Grow 
Rating:
3.0

Customer did not leave a comment.

Kara Reichert 
Rating:
5.0

Easy pick up and process

VINCENT RUSH 
Rating:
5.0

Customer did not leave a comment.

ANDREA BENNETT 
Rating:
5.0

Customer did not leave a comment.

Jayla Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dawn reachard 
Rating:
4.0

Customer did not leave a comment.

Mark Harris  |  First Impressions 
Rating:
3.0

This was not my initial pickup location. The original pickup location was Macon Storage West on 4332 Log Cabin Dr Macon, GA 31204. After driving 5 1/2 hours to pickup the truck, the truck was not on site nor could I reach this individual regarding where the truck was. I then had to contact Uhaul main number and had to drive 30 minutes south for an available truck. This was a very bad experience and will second guess on using Uhaul in the future.

MITCHELL BOWMAN 
Rating:
1.0

The worker Cal was extremely rude an disrespectful got a truck from there at 3:50pm it broke down at 4:05pm called an informed him he hung up an said it’s in my possession it’s ur problem an hung up then cut the phones off when I proceeded to call for HELP it was 97• a heat wave I was outside with my Autistic daughter an they told me to just wait they will come at 8-9:30pm to fix the truck if not they will find something overall this company does not stand by there promise they allow their customers reps to be rude an blame well customers make u have bad days no it’s the nasty attitude an demeanor that makes me act accordingly but after this incident an he knew it was faulty before selling me the equipment HORRID EXPERIENCE NEVER AGAIN if I don’t have to I rather mover my stuff on a wheelchair Fridge Beds an ALL

CHANDRAH JACKSON 
Rating:
5.0

Customer did not leave a comment.

Kara Reichert 
Rating:
4.0

Customer did not leave a comment.

Natasha Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER HUSTED 
Rating:
5.0

The trailer very bouncy

Ginger Caldwell 
Rating:
5.0

Customer did not leave a comment.

Jordan Norris 
Rating:
5.0

Customer did not leave a comment.

TABITHA SELF 
Rating:
5.0

Customer did not leave a comment.

NICHOLE CARTWRIGHT  |  First Impressions 
Rating:
5.0

I received excellent customer service and the truck had a new car smell. Awesome

Tarkess Collins 
Rating:
4.0

Customer did not leave a comment.

Justin Jones 
Rating:
5.0

William and his crew at the Warner Robins facility were FANTASTIC! They were BY FAR the BEST BEST BEST part of my entire Uhaul moving experience! I will NEVER recommend the website or the 800gouhaul # however for any and all of my future moving and storage needs I will WHOLEHEARTEDLY recommend William and staff at the Warner Robins facility!

TERESA GENGER  |  First Impressions 
Rating:
3.0

Of the multiple times I had to call 800gouhaul I was never on hold less than 20 minutes - hire more staff! I was rerouted via customer service to a different facility for equipment pick up but no one bothered to tell me that the new location closed 2 hours BEFORE my scheduled pick up time so when I arrived they were closed. 800gouhaul set me up for another facility 30 miles away to pick up my equipment the next day so instead of 24 hours to load my truck and trailer I was left with 10 hours. The furniture pads were wet and unusable. Customer services answer for all this inconvenience was to add an extra days rental and 50 extra miles. The extra day was useless and the extra mileage was needed because they sent me 30 miles south to get the equipment for a northbound move. This was the 2nd time I've used a Uhaul truck and will likely be the last. The physical, mental and emotional stress that I was put through was because of lack of communication from the change in pick up location and lack of 24 hour advanced. The apathetic attitude from customer service was irritating and the fact that this experience cost me almost $1000 is nauseating. For my next move I'll call Budget or Penski trucks. For anyone discussing their move with me I will outline all the ways Uhaul made this move harder on me and attempt to persuade them to go with a company who at least pretends to care. Moving isn't easy or fun but Uhaul made it worse.

TERESA GENGER 
Rating:
1.0

The dolly was somehow full of gasoline which got all over our stuff. Pick up at the other location was terrible and cost us to get a hotel room.

JAMES HILL 
Rating:
5.0

The service was outstanding and quick.

KRISTINA ESPOSITO 
Rating:
2.0

Customer did not leave a comment.

April Attaway 
Rating:
5.0

Nothing. We had a last minute issue and needed a truck fast. You hooked us right up and everything worked out perfect. Thank you.

KATHERINE HARRISON 
Rating:
5.0

They treated anyone that came in, with respect. They answered questions without making you feel stupid. They were both a blessing. I'll be recommending them to everyone.

Lori Grandon 
Rating:
5.0

The truck was clean and new. The customer service rep was awesome.

NICHOLE COLE 
Rating:
5.0

Chasity was awesome in getting me set up in the truck. I had a lot of questions and was nervous about driving and she answered everything professionally and was very patient with me. If I need a Uhaul in the future I will 100% rent from this location.

LAUREN JANELLE 
Rating:
5.0

Customer did not leave a comment.

Vitina Neal-Robertson  |  Overall Experience 
Rating:
5.0

Both employees we interacted with and pick up and drop off were great and super helpful.

MELISSA RADFORD 
Rating:
4.0

Customer did not leave a comment.

Joshua Lavergne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Joshua Scroggins 
Rating:
5.0

Customer did not leave a comment.

STEVEN BUTLER 
Rating:
5.0

Customer did not leave a comment.

MYRA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Juan Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA LEWIS 
Rating:
5.0

Very friendly service provided by excellent staff.

BRAYAN PATEL 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GRIST 
Rating:
5.0

Customer did not leave a comment.

JAMES FISHER 
Rating:
4.0

truck was covered in bugs and dirt, but when you need a truck you take what is available. Truck was so low on gas I had to fuel it before we could use. Both of the individuals we dealt with were prompt and courteous and handled check-in and return quickly.

William Burkhead 
Rating:
5.0

Service was great, truck was clean. Very easy to rent and return.

WILLIAM RECKLING 
Rating:
5.0

The guy at the front desk was very helpful and had great customer service. I will definitely do business with them again

CHARLIE PONDER 
Rating:
5.0

Customer did not leave a comment.

Debbie Jenkins  |  Overall Experience 
Rating:
5.0

The General manager was very helpful kind and helpful ......but the other staff not so much....

Kelly Barnett Jones  |  First Impressions 
Rating:
5.0

Awesome experience. Will use again. Thank you 😊

ANDRE BRYANT 
Rating:
5.0

Customer did not leave a comment.

lanira Postell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS GREENE 
Rating:
5.0

Customer did not leave a comment.

SHANNON COOPER 
Rating:
5.0

Customer did not leave a comment.

CHANTY ALDANA-RODAS 
Rating:
3.0

The employee wasn't very welcoming. He also didn't let me know that the truck I have did not have a ramp on it.

CHASSITY TYUS 
Rating:
5.0

Customer did not leave a comment.

Norman Yocum 
Rating:
4.0

The truck I rented was horrible. It was clean but it drove like there were no shocks on the truck. It shook and vibrated so badly that when we finally arrived most of my furniture and boxes were damaged. Very disappointed!

CASEY WEAVER 
Rating:
5.0

Customer did not leave a comment.

KRISTINA RICHARDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTINA RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

Stehanie Metcalf 
Rating:
4.0

Customer did not leave a comment.

WILLIAM SARANDIS 
Rating:
4.0

Customer did not leave a comment.

David Lover 
Rating:
5.0

Great customer service and knowledge or their products

RYAN CHURCH 
Rating:
5.0

Customer did not leave a comment.

Ricky Yearty 
Rating:
5.0

Customer did not leave a comment.

KEVIN PARRISH 
Rating:
4.0

Correspondence between locations.

ANTONIO RADFORD 
Rating:
4.0

Customer service

ANTONIO RADFORD 
Rating:
5.0

Excellent service.

JAMES CLARK 
Rating:
5.0

While it was clean, it did make some strange sounds. made me a little nervous.The staff was great though!

Grant Dunn 
Rating:
5.0

Great job!

Brenda Bradshaw 
Rating:
5.0

The staff was helpful and experienced in their knowledge of products and services

Noah Williams  |  First Impressions 
Rating:
5.0

Online reservation worked great. Staff was very helpful to get trailer set up and taken down upon return.

George Middlebrooks 
Rating:
5.0

All staff members were, cordial, usual friendly and attended to my needs and request. Thank you guys, much obliged!

GLORIA MAIZA-ATTAH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnny Revel 
Rating:
5.0

Customer did not leave a comment.

SUSAN STIMMEL 
Rating:
5.0

Lower the milage rate

FATE RADFORD 
Rating:
5.0

Customer did not leave a comment.

Susan Hayzlett 
Rating:
5.0

Truck is starting to show its age. Ignition switch constantly turns when the key is out. Bell will not turn off

BILLY STONE 
Rating:
2.0

I reservation for the truck a week before and when it was time to get it they changed the location to pickup and then it went back to the first location and didn’t have my truck ready then told me go to another place and they didn’t have a truck there ... they didn’t know where to drop the truck off when I asked ... I didn’t find out till way later... I was supposed to pick up at 8 ... I had to drive from macon to Warner Robins to get a truck... didn’t get back to start moving til 11am ... so I’m not really happy with the overall experience and no one apologized or Compensate me for all the time wasted and gas I spent to pick up the truck. And if you check the truck return I had over a half of a tank of fuel returned and started with 1/4 tank

RANDY NEWSOME 
Rating:
5.0

Customer did not leave a comment.

OMAR SHANAA 
Rating:
5.0

Excellent service! Thank you.

ELIZABETH PRIEST  |  Overall Experience 
Rating:
4.0

The facility needs to have maintainance 24/7. The manager cannot do it all! Whether covid or no covid-19 virus. Couple of units were wide open upon my visit there, so that family needs inspection. Just opinionated. Great works Williams!

GLORIA MAIZA-ATTAH  |  First Impressions 
Rating:
3.0

On 2/9/21 I checked out a covered 5X8 Trailer. During the checkout process the attendant requested my Driver’s License which wasn’t a problem. My concern is a picture of my license was taken on a cellphone. In this day and age of Identity Theft, I don’t think that is very safe. I should have asked but didn’t if it was a personal cell or company issued. In either case, it’s a security risk. While I know nothing is 100% please provide me some degree of assurance that my data won’t be compromised. How is my personal information protected?

LARRY LOWE 
Rating:
5.0

Customer did not leave a comment.

William Kendall 
Rating:
5.0

All good as-is. Love U-Haul.

JAMES BASQUE 
Rating:
5.0

Customer did not leave a comment.

Nock - About Transportation  |  Overall Experience 
Rating:
5.0

used equipment with no issues at all

EDWARD MONTANO 
Rating:
4.0

William is always very polite and helpful

ELLEN CHILDERS 
Rating:
5.0

Customer did not leave a comment.

Cynthia Dewey 
Rating:
5.0

Customer did not leave a comment.

REGINA STREET 
Rating:
3.0

Customer did not leave a comment.

ZORRIE JONES 
Rating:
5.0

Customer did not leave a comment.

Robert Shuey 
Rating:
5.0

the female customer service lady did a great job of helping me get and understand all the paper work... Thanx, I picked up my truck at 9 Jan 21 Saturday ay 1300/1pm

LEONARD ALLEN 
Rating:
3.0

Customer did not leave a comment.

Simone Talley  |  First Impressions 
Rating:
5.0

Mr.william was awesome and explained everything PERFECT.

Scott Kromschroeder 
Rating:
4.0

Customer did not leave a comment.

Bradley Lewis 
Rating:
4.0

Customer did not leave a comment.

TAMMY GILMER 
Rating:
5.0

Customer did not leave a comment.

TRACY WHITEST 
Rating:
4.0

Buy them a new printer.Printer was not working, other than that no issues

Jerry Guilloud 
Rating:
1.0

Better customer service. The employees were not helpful at all.

ALDESHIA HOLTON 
Rating:
5.0

none

Loretta Dupree-Thomas 
Rating:
5.0

N/A

Elsie Ridley 
Rating:
5.0

Customer did not leave a comment.

MARYLOU HILTON 
Rating:
4.0

Customer did not leave a comment.

Brett Manis 
Rating:
5.0

Customer did not leave a comment.

Dustin Eaton 
Rating:
4.0

Customer did not leave a comment.

SHARON STRICKLAND 
Rating:
5.0

Customer did not leave a comment.

Jason Stokes 
Rating:
5.0

Customer did not leave a comment.

JARRETT REAGAN 
Rating:
3.0

Customer did not leave a comment.

FLOYD ROBINSON 
Rating:
4.0

W. Golden must've misunderstood me bc I rented for 2 days and he only put one. It cost a customer of mine that I moved (I was told it would be $30 for the extra day) $40 EXTRA...never had a problem with W.G. so I'm assuming a simple honest mistake. Love his speed and professionalism. The Watson Blvd store is...."a little rough around the edges." They are very fast and prompt it just seems everyone is always uptight bc of other customers. Keep up the good work! I vote for Mr. W. Golden for a raise or promotion! 😁 thank you

WILLIAM WEAVER 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH PRIEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Hilsman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANKLIN RAMSEY  |  Overall Experience 
Rating:
2.0

Horrible

Charlotte Williams  |  Overall Experience 
Rating:
4.0

During this difficult time of sickness, joblessness and uncertainty; the manager of this property and the staff was very understanding and worked with me and my family while trying to manage through time. Thank you so much for your hospitality and care.

Linda McGarity  |  Overall Experience 
Rating:
5.0

U-Haul was a great help with my move to Warner Robins Ga!!!!

Joseph Colalillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

India Dennard  |  Overall Experience 
Rating:
5.0

I have had the up most experience with UHAUL Storage’s in Warner Robins and highly recommend there services always felt safe having my belongings thank you William Golden for your kindness and care of others property keep up the good work God bless you, great management.

Diane Allen  |  First Impressions 
Rating:
5.0

Well maintained and convenient location.

Philip Hoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryar Hendley  |  Overall Experience 
Rating:
5.0

William was very helpful. Great customer service.

Christopher Moore  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandye Wakefield  |  First Impressions 
Rating:
1.0

I hate everyone who work in this particular location specially the property manager name Mr William. He was very rude & not very helpful nor friendly. People who work under him were ok but still not happy w/ them. I had my household in this property from August 29 2019 & was still planning to keep my belongings until I couldn't take it anymore. I feel like I'm being watch each time I check my unit. I was planning to stay but it was way too much for me. I will never rent with any uhaul property in the future because I had bad experience even when I call the call center. They also rude & I told my family member not to deal w/ any Uhaul businesses. That's all I can say & that's how I feel. Thank you

Mila Layne  |  Overall Experience 
Rating:
5.0

I did not have food in my storage but I had ants if they spray around they units that would be great

Iquita Wells  |  Overall Experience 
Rating:
4.0

would love if you offer inside or climate controlled units plus addition key bobs for the account The gent who help us was VERY polite and nice!

The Rescue Ranch - Barbara White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Green  |  Overall Experience 
Rating:
5.0

I thought the Agent and Property Manager was very accommodating, friendly professional and showed excellent customer service.

Carletta Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sanaa Sutton  |  First Impressions 
Rating:
2.0

Very dirty and not well maintained. Hours available not convenient and cost was too high for services provided.

Jeremy Smith  |  Overall Experience 
Rating:
3.0

.

Kurt Hahn  |  Overall Experience 
Rating:
5.0

I appreciate the helpfulness of the staff. I had need of having some furniture moved and they were so helpful.

Karen Thompson  |  Overall Experience 
Rating:
5.0

Very helpful and nice & Excellent customer service

Julie Watts  |  First Impressions 
Rating:
5.0

Great staff, very helpful. Thanks

Jessica Jackson  |  First Impressions 
Rating:
5.0

Excellent Facility,, not thrashey easy access, Will use again..

Lance Stinson  |  Overall Experience 
Rating:
4.0

Trash dumpster should be available for customer to use for free.

walter wiggins  |  Overall Experience 
Rating:
5.0

This is my second time renting from them. The staff is always helpful and friendly. I recommend this place to anyone needing storage space or trucks and equipment for moving.

stacey VANCE  |  Overall Experience 
Rating:
3.0

Day rental is actually 9 am to 5pm after 5 drop off is another days worth of rental. I believe that's a little excessive. I found the service was great and the storage was what I expected.

Sheldon Marshall  |  Overall Experience 
Rating:
4.0

Unit was very big, very good value for the size. We could only access our stuff during business. This is why rating only above average.

stephen etzler  |  Overall Experience 
Rating:
4.0

The staff and facility are great. We are not moving forward because of the high pricing. While the access is better than most, not worth it for the cost.

John Lawson  |  Overall Experience 
Rating:
5.0

No comment

Quinten Martin  |  Overall Experience 
Rating:
5.0

Grate place to rent a storage unit

Johnny Hall  |  Overall Experience 
Rating:
3.0

Average

Matthew Miller  |  First Impressions 
Rating:
5.0

The staff was very helpful.

Heather Huggins  |  Overall Experience 
Rating:
5.0

Great job!!

Melba ogletree  |  Overall Experience 
Rating:
1.0

30 day due process required by law.

Derek Moore  |  Overall Experience 
Rating:
5.0

Excellent service every time I went in!!!

Stacy Sirois  |  Overall Experience 
Rating:
5.0

All staff members treated me like family and were very professional.

Carlos Martinez  |  Overall Experience 
Rating:
2.0

It took several tries to get my account prorated. The day of moving out of the unit, there was another lock on my unit. They don't know what they're doing at that place. I wouldn't go back.

Sherill Sylvester  |  Overall Experience 
Rating:
1.0

I came into this location on 10/26 to reserve a storage unit. The day 10/30 when I came to move in with my movers my reservation was there but not my unit. Horrible service!!! Unhappy customer!!!!

Wanda Strayhan  |  Overall Experience 
Rating:
5.0

No Comment

Troilinn Martin  |  Overall Experience 
Rating:
5.0

None

Janet Remlinger  |  Overall Experience 
No reviews have been submitted for this location.

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