Customer Reviews for U-Haul Moving & Storage of Waterford

8,902 reviews

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The girl that worked at the counter when I went to pick up the actual trailer was very slow, moving and more concerned about having a conversation and laughing with the associate that she was working with. The trailer was not thoroughly cleaned out.

JOSEPH S. 
Rating:
4.0

Difficult to modify reservation over the phone. They messed it up twice.

John C. 
Rating:
5.0

Customer did not leave a comment.

Avinash P. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
4.0

The scheduling at this location was right on point for the hitch install, and staff friendly and attentive. Great job!

Brett B. 
Rating:
3.0

Customer did not leave a comment.

Jordan S. 
Rating:
4.0

While the trailer was well used, the staff is friendly and the location is convenient.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Uwe M.  |  Overall Experience 
Rating:
5.0

Everyone was super…!!!

Myra A. 
Rating:
1.0

The lady with long braids was absolutely rude she obviously hates her job and takes it out on the customers and I was charged for gas that I put already so I was charged twice for gas

antoinette Y. 
Rating:
4.0

Windshield wiper motor didn't work. I had to drive in the rain for 3 and a half hours to try to get back to the place because I couldn't go fast waste my time and gas

Sam K. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY R. 
Rating:
1.0

Installation is lousy, cables flying everywhere without not even conduit, 12v live wire cable just pops out straight from the battery as soon as you open the hood, fixed using the worst points like a vacuum whose from the air intake, everything is lousy as fuck

German A. 
Rating:
5.0

No issues with the location. I have used it often.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

This facility is incredible... you can't go wrong visiting this store...I suggest get everything done on line because they are busy and it can save you some time. One thing I did like I really appreciated was the fact they have a place for handycap people like myself to wait your turn.... Thank You to all the service attendants for all you assistance!!!

THOMAS RICHARD G. 
Rating:
5.0

Very good experience and easy to navigate.

Douglas O. 
Rating:
4.0

Customer did not leave a comment.

margie H. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Dynetta L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAUDIO C. 
Rating:
1.0

Horrible experience from start to finish

Kimberly V. 
Rating:
3.0

The gas was empty the truck was not clean. The service was great amd the staff Wes friendly

Art M. 
Rating:
1.0

They didn't even close the hood of the truck

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Bryant L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Too expensive

Ryan D.  |  Overall Experience 
Rating:
5.0

Excellent services for helping customers.

Dan Z. 
Rating:
5.0

Customer did not leave a comment.

Carolyn J.  |  Overall Experience 
Rating:
5.0

The young lady that took care of us was excellent!! Very kind and treated us the way a customer likes to be treated. I wish I had her name however, I can't seem to find my paperwork at the moment.

maureen W. 
Rating:
3.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Scottie E. 
Rating:
4.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

Kim Y. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

GARY THOMAS S. 
Rating:
1.0

I have been charged for material i did not use. Moreover, I had a very simple transaction become super costly. The lack of diligence is shameful!

Henry S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

I need to rent uhauls often for my classroom project and I will always try your location first.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Yuri V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette W.  |  Overall Experience 
Rating:
5.0

I appreciated the staff accommodating a reservation change without any issues. Very helpful and friendly. Thank you

Michael B. 
Rating:
5.0

It was just fine

Michael B. 
Rating:
5.0

Staff was friendly and helpful

ALAN DUANE M. 
Rating:
5.0

Good job

Michael W. 
Rating:
5.0

Everything went well!

Jean A. 
Rating:
5.0

they did forget to put a dolly in truck, had to come back. very polite service. it was great.

SUSAN K. 
Rating:
1.0

Mary didn't do her job right

Sharon C. 
Rating:
5.0

Customer service was outstanding at check in.

David H. 
Rating:
4.0

Customer did not leave a comment.

Carl U. 
Rating:
5.0

Customer did not leave a comment.

TANYA M. 
Rating:
5.0

Nothing The staff where very helpful and courteous I'd definitely give them 5 stars 🌟

Terry G. 
Rating:
3.0

Took to long to check in. Problems doing on line check in process

tricia C. 
Rating:
5.0

The rental of truck and the location was great. What I feel needs better control is uhauls use of texting during and after my move. Very distracting texts were received. The first one was that I needed to call as I could lose my reservation. I called and they said I was late. Not true! I was standing ten deep in line. Texts continue with verifications. Isn't that what your counter help did? Then asking for pictures at the drop off or pay $20 for uhaul to checkin. WHAT? I would have taken uhaul to court on that one. So I have the text with a link but I didn't return, a trusted associate returned it. So my associate sends me a text with pictures but it states you have to be at the location. Why would I need to complete this anyway? Bad business when responsibilities are pawned off to your clients. I put $40 too much in the gas tank by mistake.where is my refund uhaul?

Georgia L. 
Rating:
3.0

.

Julie M. 
Rating:
5.0

Staff was amazing

Adam V. 
Rating:
5.0

Customer did not leave a comment.

Bryan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Super friendly and helpful staff. My reservation got mixed up over the phone but when I showed up the staff working completely took care of it with zero problems. Great location. Great staff. Great trucks! Thank you guys!!

BEN B. 
Rating:
5.0

Customer did not leave a comment.

Kamario A. 
Rating:
5.0

Fantastic facility, easy access, convenient location. The hardest part was acquiring a 10x10 unit because they're all booked up!

Aaron K.  |  Overall Experience 
Rating:
5.0

Very easy process for pick-up. Recommend when you send the link to the customer after pick-up, allow more than 30 minutes for the customer to respond. I live more than 30 minutes from the Waterford location and was unable to use the link once I drove home and saw the message.

Tammy R. 
Rating:
5.0

Great service, it was quick and easy.

Gilbert R. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
2.0

I need nit receive the equipment I ordered and paid for. I received the uhaul truck with no gas in it and the truck was in very bad driving condition.

Desiree W. 
Rating:
2.0

The girl in the office was not helpful. She had me wait and told me there was no one to help. I waited for a while until finally a gentleman that works there finally helped me disconnect the trailer.

ginnie B. 
Rating:
5.0

Awesome

Karrie O.  |  First Impressions 
Rating:
4.0

The trailer had a shoddy roof repair and rain water got in and soaked my belongings.

MICHAEL F. 
Rating:
1.0

Customer did not leave a comment.

Mohamed A. 
Rating:
1.0

Don't force customers to select the extra insurance when they already say no 3 times!

James J. 
Rating:
5.0

Customer service was excellent when I had to change the size of the truck and future reservations!

Mary B. 
Rating:
5.0

Great customer service

April S.  |  Overall Experience 
Rating:
5.0

This review is not for the Waterford store but it's for the Rochester store! They were awesome and helped me on more than one occasion. Moving in general is stressful, let alone moving 1500 miles away.

danielle S. 
Rating:
5.0

Drop of location on Sat 27Jan. I was greeted by a team member who gave me precise instructions. Outstanding customer service. I do not know her name. She is African American, long hair braided with red. Please recognize her. She made my day! Thank you

DANIEL MICHAEL E. 
Rating:
5.0

Used this many times and always pleasant experience. The two ladies who helped me were great.

Fred K. 
Rating:
5.0

Customer did not leave a comment.

Johny Y. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

1 thing we got the truck with 1/2 a tank of gas - and were told to return it with a half a tank of gas. Really more difficult than it needs to be. If it is full, that makes it easy - just go and fill it up.

George S. 
Rating:
4.0

I was told the units in the building were temperature controlled when I leased the unit. That was false, it was so cold that some of my stuff had frost on it. I’m just glad I didn’t have electronics stored. Other than that everyone was very nice and the facility was always very clean and tidy.

Cynthia B.  |  Overall Experience 
Rating:
3.0

The equipment I was given didn't match the contract. I had to make follow-up calls to get the paperwork corrected. The road side support person I eventually connected with was able to get it fixed. She was very helpful.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
2.0

Truck only had 1/8 of a tank of gas when rented. Back lift gate was frozen shut. The employee who rented should have opened it prior to us leaving with the truck. We had to put the ramp down, break off all the ice around the door, and then heave it up. Not good U-Haul.

Tedi W. 
Rating:
5.0

Great team onsite and always very helpful!

jeff m.  |  First Impressions 
Rating:
2.0

The box truck that I rented did not have a working cab interior heater. Furthermore, the truck overheated to the point that steam was billowing out from under the hood and the check-engine light came on about 3 miles out of the UHAUL yard. After pulling off the road, I called the Waterford location from where I rented the truck, and received a pretty callous response telling me to call the UHAUL 1-800 number for roadside assistance, and so I did. After explaining the problem, the roadside assistance clerk was courteous, and sent out an Uber vehicle to take me back to the Waterford location to pick up another truck and sent a tow truck to haul away the overheating truck. Seem like the Waterford location should have examined the truck before signing it out. A malfunctioning heater should be obvious to check on a 30 degree day. Additionally, it took exactly one week and 3 phone calls to get a final close-out invoice for the 2nd truck that I rented whereas I returned the truck on the same day that I picked it up.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Quarie H. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
1.0

Charged me 3 transactions! I called customer service and disputed gas charge they said they would credit instead billed me two more transactions. The truck was in poor condition I had to clean and scrap ice and snow myself , I want my refunds back they are crooks

BRIAN BENTLEY L. 
Rating:
1.0

Horrible customer service. Hitch install took much longer than the expected time. Workers were rude, unfriendly, and wouldnt give any helpful status updates on the install. Very poor work ethic.

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

Chrissie M. 
Rating:
5.0

Nothing

VALDEZ M. 
Rating:
5.0

Customer did not leave a comment.

Olina F. 
Rating:
3.0

the 24/7 process is a joke i still had to get keys from a employee

Sean M. 
Rating:
5.0

The App, the check-in, the hookup and the return were as quick and efficient as they could be. I honestly don't know how you could improve on it. The service was excellent

John U. 
Rating:
5.0

Customer did not leave a comment.

Tonie C. 
Rating:
5.0

Customer did not leave a comment.

Wayne V.  |  First Impressions 
Rating:
1.0

The management and the employees will steal things you leave behind and don't check to see if the trail is clean out. They just rent them out and not follow their own policies.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Karen P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chantay P. 
Rating:
5.0

Customer did not leave a comment.

Mamdoh N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mamdoh N. 
Rating:
5.0

This was my first time using Uhaul for ubox services. Everything went very smoothly. Customer service representatives were very helpful when I called.

Annie A. 
Rating:
5.0

Store location was large with plenty of moving supplies available. The equipment was clean and ready to go.

John M. 
Rating:
4.0

Everything was pretty good but there was no fuel cap on the vehicle

Keybondre S. 
Rating:
5.0

Everyone I came in contact with was very nice and helpful

walter S. 
Rating:
3.0

Customer did not leave a comment.

Noah O. 
Rating:
4.0

The windows on the inside of the truck were filthy and it smelled like smoke made me sick

FREDRICK W. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cyndi K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

No additional ideas at this time.

Patricia H. 
Rating:
5.0

Great associate 's....fast courteous service...nice experience... thank you !

Karl S. 
Rating:
5.0

Everybody was so sweet and very helpful fast working with great conversation had me in and out thanks very much 🥰

bridney R. 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Overall Experience 
Rating:
5.0

We rented a second unit when we needed to store my mom’s furniture for a month while moving her to assisted living. I appreciated we were able to rent a truck (twice) last minute and rent a unit. My only suggestion is to get more furniture dollies. We took the last one and I heard someone come behind us who couldn’t get one because you were out. Your location also did not have blankets for rent. I understand people steal them but they should be charged and the items replaced. Overall, you run a great operation!

susan e.  |  Overall Experience 
Rating:
5.0

My fist experience with you guys was excellent

moesha p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GORDON R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

peter g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGETTA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWANDA MICHELLE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raven L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris C.  |  Online Move In 
Rating:
4.0

The only improvement I would make is to Initiate faster customer service in the showroom. The wait to conduct business is to long at times.

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Online Move In 
Rating:
5.0

Alexis was very good at her job; she was wonderful to deal with.

Micheal R.  |  First Impressions 
Rating:
5.0

The security is awesome

Allison C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Iris J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie H.  |  Overall Experience 
Rating:
4.0

Lost a few items at the time of receiving my box from LA It was open broken door lock

billy a.  |  Overall Experience 
Rating:
5.0

The sales associate was helpful and accommodating. It was a pleasure doing business with her.

Ellisa N.  |  First Impressions 
Rating:
5.0

The staff was great

derrick g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan S.  |  Overall Experience 
Rating:
5.0

Zach and Alexis were wonderful to work with.

Debbie A.  |  Overall Experience 
Rating:
1.0

Issues with the website caused problems with auto pay multiple times that led to a late fee, contacting staff and getting a response was difficult, rodents got into my things and chewed things, rent was raised multiple times

Sarah f.  |  Overall Experience 
Rating:
1.0

The staff member that rented me the storage unit was the only person willing to help us. She was nice but not knowledgeable. The other three staff were not willing to give any kind of assistance. I made two other purchases the guy that helped with the second item was watching tiktok videos on his phone though the whole transaction he never really looked up. We decided to get boxes for dishes none of the three worker was willing to come out from behind counter to help instead they stood in a crowd watching videos on the guys phone. My fiance had demand help from one the girls that upset her she had a attitude the time when helping us. We tried to get information on where the alarm was located they gave vague directions. The whole time we were there three of the staff members were very unprofessional. The girl that rented us the unit was the only member willing to give any help. I will not recommend this business to anyone. I have used this business for years I didn't know your customer service had declined to this point.

Odis S.  |  First Impressions 
Rating:
1.0

Facility was very dirty, and had obvious plumbing problems. They have no dumpster or even a garbage can on site open to the public. The smell from plumbing problems is unbearable. Way overpriced. Totally understaffed. Very unprofessional staff. I would absolutely not recommend this place to anyone. I will never rent storage with uhaul again.

Adam C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard k.  |  Overall Experience 
Rating:
1.0

Your male employee was extremely rude and disrespectful! I will never bring my business there or refer you to another person.

Maquiba P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa A.  |  Online Move In 
Rating:
3.0

Lock was not in unit, went to front office, they said its on the floor. I advised I scoured the whole unit and there's not one, finally they did provide one for me. I also asked the hours for storage, we had a flood and needed to make sure we could move everything in, they said 24 hours with my code. We did quite a few loads but came with another after 11 and could not access.

Dawn C.  |  Online Move In 
Rating:
5.0

Due to a bad storm coming through with a lot of flooding, we needed a unit fast. The staff at uhaul was beyond what I expected. They took care of me and my needs were met. They didn't try to put me in anything I didn't want or need. And I was in and out and with the power being out all over they ( staff. Bonnie and Ann) made it work with the difficulty hey had to deal with and made no complaints on the situation.. The best price and by far the best service.

Chrissie M.  |  First Impressions 
Rating:
4.0

Zack never returned the calls I made to him and left messages.

Don R.  |  Overall Experience 
Rating:
5.0

All of the staff were very helpful every time I had an interaction with them.

stephen f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidney B.  |  Overall Experience 
Rating:
2.0

ordered a truck online and got a storage unit instead. Asked for help and got attitude

Evan G.  |  Overall Experience 
Rating:
5.0

Ann did a great job. We are very happy with our experience and would recommend this facility to others.

JOHN MARTIN R.  |  Overall Experience 
Rating:
1.0

The local guys were fine outside of missing a hole in the gas tank of a 20 foot trailer that we had already loaded so it had to be unloaded by a group that U-Haul provided which destroyed most of our furniture. They loaded a 27 foot truck in three hours. They just threw our stuff on there which we didn’t know until we unloaded it in Michigan And the gas mileage was terrible. Truck ran like crap. Bounced me like crazy! I’ve used U-Haul for years and never had this bad experience. The Oklahoma manager, Nathan French was outstanding, but he could only do so much.

Steve W.  |  First Impressions 
Rating:
5.0

Great!

Megan G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIEL C.  |  Online Move In 
Rating:
3.0

Employees should be trained in closing unit procedures. We were given conflicting information resulting in a Nasty call from the manager. We ate nit "dumping trash" type of people and were put off by being accused of that when a staff member told us that we could leave usable furniture in the garage because "other customers will usually take it and sometimes the staff will as well" only to receive a phone call saying we would be fined for "dumping". Train your employees to avoid this in the future.

Linda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mitch W.  |  Overall Experience 
Rating:
5.0

For the above location it was excellent , but the centers in Jackson and Mason it was horrible.

Abdulrahman E.  |  Online Move In 
Rating:
5.0

I also love your alarm systems with the swipe card it even lets you know if you left your door open very helpful

Allison C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TaShaila G.  |  Overall Experience 
Rating:
4.0

Good place. Can't find many carts to move my stuff around.

Nathaniel S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy H.  |  Overall Experience 
Rating:
5.0

I appreciate how reliable and helpful UHAUL was. Ann Sanchez over at the Waterford UHAUL location was so helpful and professional. I'll will continue to use UHAUL for all my storing and moving needs in the future.

John T.  |  Overall Experience 
Rating:
5.0

Ann was awesome. Very helpful & informative. Will be renting a uhaul truck as well in Aug. Thanks

Robert L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT LEE G.  |  First Impressions 
Rating:
5.0

Ann did such a great good with my move in and kept the facility clean.

Jose S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CALVIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loricia H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
5.0

Zack was awesome!! Pleasure to work with and very helpful.

Debbie A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Evelyn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff W.  |  Overall Experience 
Rating:
5.0

Uhaul is the best!!!!!

Frank F.  |  Overall Experience 
Rating:
5.0

The only issue was that the green zip tie was still on my locker. Didn’t realize I had to cut it off myself and did not bring scissors. So I had to use my keys.

Carolyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace S.  |  Overall Experience 
Rating:
4.0

Would like to have had a partial refund as I checked out more than half a month early. Otherwise everything was great!

Patricia P.  |  Overall Experience 
Rating:
5.0

Ann Sanchez Was Probably The Most Helpful And Understanding Person Along With Michaela. I'd DEFINITELY Recommend This Facility. Thank You Again For Being Helpful

Thomaswilliam J.  |  Overall Experience 
Rating:
3.0

I updated my credit card for my autopay in March ( I did it online and called Wfd to confirm) but I was locked out yesterday. I had to physically go to the office and have them update my card in office.

Lisa K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allante D.  |  Overall Experience 
Rating:
5.0

Convenient and reasonably priced. Facility was clean and access was very simple to use and well secured.

KAREN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeya H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don N.  |  Overall Experience 
Rating:
2.0

My husband I accidentally left 2 suitcases in the van. We weren't even aware of it. Uhaul called and told us. I informed them I was disabled and my husband was out of town working. I informed them that I was unable to come and get the suitcases due to my disability. But, that my husband would when he returned. They said they would hold them for us. My husband also talked to them via phone while he was out of town as I had informed him of the situation. They informed him also that they would hold the suitcases for us. When he returned and went to uhaul to pick up the suitcases they were not there he was told. No one knew what happened to them. Everyone was playing dumb. Everyone we spoke too was unconcerned and didn't have any explanation for our missing suitcases. As the content in the suitcases were many brand new clothing items and shoes I know the suitcases disappeared because of this fact. Also in the suitcases were very important documents. I am still highly upset about how our suitcases just disappeared after we were assured by staff at the uhaul facility that they would be there for us to pick up when my husband returned. I would not recommend uhaul to any one because they are untrustworthy and do not care about the safety of individuals personal belongings. Nor do they stand by and honor their word.

Carrie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose S.  |  First Impressions 
Rating:
5.0

Thank you so much for your service. You were all very nice.

Christina T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Quinn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael H.  |  Overall Experience 
Rating:
5.0

Smooth and Easy process .. staff was really good people

Shane T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diamond S.  |  First Impressions 
Rating:
5.0

I never had any problems while renting storage. I found that their prices are more reasonable than others in the area. Very nice patient and friendly people. Once I determine the size unit I need for my remaining belongings I will be returning there to rent a smaller size unit.

Sean A.  |  Overall Experience 
Rating:
5.0

Staff was very friendly, will absolutely be using this location again

TRAMONE DONTEI C.  |  First Impressions 
Rating:
4.0

Everything was good except the truck wasn’t clean

Brenda A.  |  First Impressions 
Rating:
3.0

I closed my storage unit on 2/23/2023 and contact the office and they inform me that everything is ok. I visited the Uhaul web site on 2/25/2023 and the unit was not market closed. I had to go back to Uhaul office in the cold and waited for long time in the cold to get service. Is the unit shows closed? Are the Autobill is stoped?

ISMAIL KHALIL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  Overall Experience 
Rating:
4.0

My storage unit needs lighting inside. Aldd see I there was an awful lot of ice in front of my unit.

ROXANNE DENISE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olegario R.  |  Overall Experience 
Rating:
5.0

Clean and warm

aslynn r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Estefana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNEST T.  |  Overall Experience 
Rating:
1.0

I have never been so disappointed and upset with the unprofessionalism that they displayed in my life! 1st I called to setup the reservation, have the screenshot on my phone of the times and at the end of our conversation, with your customer service rep. She tells me Uhaul systems were down and she couldn’t take my credit card payment. She instructed me that I needed to go into the office and pay cash. I did exactly as I was instructed to do and since I had to pay cash (NOT by my choice but do to Uhaul) I had to pay an extra $100 deposit.. which I was told I would get right back! I was picking up in Waterford location and dropping off in Rochester which is only about 15-20 if that. I returned the truck at 6:30 was at their location figuring out the storage unit (since the systems were down the night before it didn’t add my storage unit properly) and the truck never left that location again after that. I finished unloading the truck and dropped the keys in the drop box as the gentleman at the counter told me to. I went back the next morning to get my $100 deposit back and they added on a whole bunch of extra fees to where I couldn’t get my deposit back at all. They added an extra day on plus an overnight night fee. Just enough to not give me anything back! To me that is highway robbery! You can review the footage and see when the truck hit there lot and never left again! There was no overnight or use of the next day at all. My paperwork says I returned the truck the next day at 8:01 a.m FALSE, I returned the truck at 6:30 the night before and had until 6:45 as my paperwork stated. I even made sure to go across the street to the Speedway and add gas, even though I barely used any, but I didn’t want that to be an issue! The whole point, they would have never had any of my money to play with if it wasn’t for Uhaul’s system being down and I feel they took full advantage of that and added all these obscene charges to my account just to not return my deposit that I was rightfully owed. I have tried to call Uhaul numerous times just to get put on hold and then they answer and hang up! I have never had a worse experience and felt so used and taken advantage of in my life! I would never trust that location or uhaul to handle business in the upmost manner!!!

Holly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina P.  |  Overall Experience 
Rating:
5.0

Great storage unit to rent

Maxine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tangie M.  |  Overall Experience 
Rating:
2.0

A staff member was rather apathetic to telling her that my 4’10” furniture would not fit in the 5’ space because it was actually 4’6” of space. Then, told it was only approximate size. Hahaha. Really? Is that the UHall standard? SMH

George G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erin O.  |  Overall Experience 
Rating:
5.0

Free month really helped out on move kept unit for 2 total

Michael D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Koren R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELINDA DENISE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sally M.  |  Overall Experience 
Rating:
5.0

U-Haul of Waterford always takes care of my needs. I have never had a negative experience with the Waterford location.

Steven R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA MARIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jennifer h.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Varee R.  |  Overall Experience 
Rating:
3.0

Employees have poor, non communication skills. Customer service is key.

Amberlynn B.  |  Overall Experience 
Rating:
5.0

Everything about using your facility was great. Always clean, well lite. Two things that I noticed during my leading time that I felt could have made things even easier: expand your office hours to 6:00 pm, since not everyone has the ability to be there before 5. And somehow have a dedicated "clear path" to the loading dock bay doors. There were always so many U-Haul trucks parked rather haphazardly around the facility, I had to drive "dodge ball" style to get to the bay doors. Overall, a great facility! Thank you.

Rebecca M.  |  Overall Experience 
Rating:
1.0

Customer Service a this location is terrible. They are more interested in talking to each other than servicing customers. Each rep that I dealt with had no idea what simple manners are, some were down right rude to customers, mumbling, making jesters, political incorrect statements to people, etc. When trying to call this location you can be on hold for hours. when in location the phone rang until it went to voice mail, with people in the store doing nothing. I would not recommend this location to anyone.

Beth H.  |  Overall Experience 
Rating:
5.0

Hello, I hope all is well. Thank you for the outstanding service. Please consider, better explaining in writing (email, pdf, webpage, not only the video): 1) disarming and arming your unit 2) access hours 3) what to do if an alarm is set off (accidentally or by someone else) 4) common obstacles - At this particular location, RV loading can make it difficult to view proper signage and traffic markings. This also makes it more difficult to find the drive up garage for loading. Great units! last comment - please consider 24/7 or 24/5 access. Or up until midnight during the week.

Angelo S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tom G.  |  First Impressions 
Rating:
5.0

Ann and Zach were both GREAT to work with. Always friendly and helpful when ever I needed them! Would highly recommend their business!!

ronda lee r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
1.0

My I never moved into the storage I picked up my truck and dowagiac Michigan I have applied for a 15 inch the representative called me and told me they didn't have no 15-in so she gave me a 10 inch then when I got there the man had the 15 inch so he must have messed up my storage it was too small

Robin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold F.  |  Online Move In 
Rating:
2.0

Under staffed. Could not answer my questions because he has “never” been in the storage area. Didn’t have time to show me unit. Did not explain the 2 swipe system or the actual hours. Did not explain the closing of double doors, etc. will ost likely have to rent a different unit and based on experience may go elsewhere. Mgr did return emergency call but it was too late.

Pauline B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taelor C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thenena W.  |  Overall Experience 
Rating:
5.0

Your employees rack they are awesome every single one of them

NICHOLE O.  |  Overall Experience 
Rating:
1.0

You by far the worst staff any establishment has. First off your "hitch" guy Tremone is nothing but trouble. He's extremely rude and threatened to fight me as he walked away to the back room. Secondly the "new" girl with blue smurf hair is obviously to anything she's doing. Has no clue what to do or how to be helpful. If she was "new" why is she being left alone with little to no training whatsoever. Maybe it's not your employees because horrible staff reflect how they're managed and clearly this staff has ZERO training or customer service skills. The managers first name is Zach. It's a Monday and your "manager" is nowhere to be found? Ridiculous.. I paid for storage here but believe me I will be looking to move as soon as I find another storage unit. Will never use uhaul again and suggest you do the same. GO SOMEWHERE ELSE!!

Nicholas G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick H.  |  First Impressions 
Rating:
4.0

So far it has been a great experience, I just moved my stuff in. Everything went good and smooth

Shane T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kaylei D.  |  Overall Experience 
Rating:
4.0

Pete was very good to work with. Others that I met with or talked with on the phone on previous visits or calls, no so helpful.

William B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROMAINE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARLA K.  |  Overall Experience 
Rating:
5.0

Zack was very helpful

Kimberly W.  |  First Impressions 
Rating:
5.0

I really like using U'Hall and I do tell my friends and family about you guys. actually I moved out on 7-1-22 because I called and told staff. if I need another unit I will use U'Hall.!!!l ( thank you staff )

Ruth C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

The new paved and covered outside storage area for RV's & Boats is wonderful. Easy access, remote control entry (loved this....no code) and 2 hours a day electric included to keep your batteries charged. The other nice thing about this storage is NO rodents to eat your wiring because it is paved. Thank you for a great storage experience.

RONALDJOSEPH W.  |  Overall Experience 
Rating:
5.0

Very nice very helpful staff! Super grateful for their assistance with my move!

Melissa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estefana m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCIO C.  |  Overall Experience 
Rating:
5.0

Waterford, MI Store Manager, ANN SANCHEZ, is AWESOME! Always courteous, friendly, helpful, and understanding, she is a blessing to me and other customers. Hats off to this excellent leader and the Waterford U-Haul store for having her up front and personal with customers. A win-win for your facility!

carlotta q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary D.  |  Overall Experience 
Rating:
4.0

No happy with the online reservation system. Reserve a unit then not have it when you go to rent the unit you reserved.

Steven D.  |  First Impressions 
Rating:
4.0

Callled number which i guess was call center to find out about storage units available and pricing. Lady spoke with acted like i was wasting her time. She asked me for my credit card to hold 2 units and i explained just getting information and she abruptly wanted off the phone, she also had rude behavior. I would have thought you would be polite and want to answer customers question and help in any way possible. Went to facility in person to hold the 2 units. No problem. Gave credit card to hold the units. Called in again 4 days prior to moving company delivery to verify units were available and apparently again dealing with call center, was told i didnt have 2 units only 1. The lady said there was nothing she could do for me and asked if she should look at different location. Told her no that doesnt help me at all. I would have to pay the moving company the time and materials to go to different area. She put me on the phone with she said was her manager, found out he wasnt a manager, he said nothing he could do and when holding units with credit card doesnt mean they actually hold it. What does that mean right? He offered me 2 indoor units 5X10 for $98. per unit with no discount. Thats was $100.00 approx. more than outdoor 10X10. Which I had on hold and somehow lost. Incredible. Then manager said he would hold those 2-5X10 units no problem without coming to store he had plenty of them. He said i wouldnt loose them. Then what happened to my 10X10 outdoor unit. I was extremely upset with no option at this point due to giving moving company address to facility and would have to pay to change. Went to facility(U-Haul) after work and spoke with CALEB! He checked my reservation and stated the units i put on hold were still there on reservation. 2 units like i requested initially and we finalized paperwork so I wouldnt lose units. CALEB was extremely helpful. Maybe he should run call center and save CUSTOMERS alot less stress and headache.I know three people should go somewhere else if they dont want to deal with customers or help anyway they can. Just saying!

Robert L.  |  First Impressions 
Rating:
1.0

The staff was rude. Tevin was not helpful refused to help me and extremely rude one of the worst experiences I had

Wayland D.  |  Overall Experience 
Rating:
5.0

Spacious and very affordable. Staff is very helpful, store if very clean & organized.

Romya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES GERARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne M.  |  First Impressions 
Rating:
5.0

The staff there are very helpful and friendly

Octavia H.  |  First Impressions 
Rating:
5.0

Very Friendly staff at the Michigan location. Very helpful in answering all the crazy questions I had.

Freda M.  |  First Impressions 
Rating:
5.0

I would for sure recommend this very clean and well lit U-Haul building to all my friends, you have a choice of the unit being inside or outside. Very good communication between customers and staff. Over all its a very clean place to secure a persons things.

cindy b.  |  Overall Experience 
Rating:
5.0

Zach was most understanding amd far past what i would have considered patient when it came ti dealing with me. I was rude, l was beligrent amd pardon my language, i was plain and simply an undeniable assh ole snd he dealt with it beyond well. Kudos to uhaul for hiring such a great and patient person into their ranks.

Joshua B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE S.  |  Overall Experience 
Rating:
1.0

This location lacks effective communication skills.

Carmina P.  |  Overall Experience 
Rating:
5.0

Would be more helpful if you could enter and leave anytime since there is a password key in and out available .

Lorraine L.  |  Overall Experience 
Rating:
5.0

Very busy and still well maintained. Courteous and efficient assistance. Makes it tough to consider going anywhere else for storage

Diane W.  |  First Impressions 
Rating:
5.0

James is awesome.

Ryan D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

justin h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KYLE RICHARD N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chanteil V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sally M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iceyphine M.  |  Overall Experience 
Rating:
5.0

Thank you!

Caroline R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Online Move In 
Rating:
5.0

Convenient

Mark R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  First Impressions 
Rating:
5.0

Employee Bonnie at the UHaul and Storage Waterford MI location was absolutely 💯

JEANETTE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

winona b.  |  Overall Experience 
Rating:
5.0

The convenience, price and service were excellent. Our items were safe and secure in a clean, well controlled environment.

CARRIE K.  |  Overall Experience 
Rating:
4.0

Other than the customer service lady kept walking away while we were trying to do business that was unsatisfying

Stacey F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim O.  |  Overall Experience 
Rating:
3.0

The only thing I have a complaint about is when I drove my hour commute to this location in order to retrieve items only to find an extra lock had been placed on my unit. My unit was paid up to date, as it always was, so this confused me. I asked multiple employees and no one had a clue why it was there and told me to come back tomorrow. I made another hour long commute and again no answers but this time they had the spare key to the mystery key and told me it was in the managers office whom did not even attempt to reach out. My time, gas and energy was wasted because someone slapped a random lock on my unit without my knowledge or consent. Staff was not helpful with this situation at all

lyric j.  |  Overall Experience 
Rating:
1.0

U should not have to pay if u don't have anything in unit

LEE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayson B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAMES B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Darienne N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

susan t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Guadalupe O.  |  Overall Experience 
Rating:
5.0

Clean secure and safe

harmony b.  |  Overall Experience 
Rating:
3.0

Constant calling asking if I'm still using it was annoying. I paid for if. If I'm not, its still mine. Don't call. Should be 24 hour access. Then raising rates?? Just because rich people want to use it. Im paying half now

GEOFFREY ALLEN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ethan H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vicki S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  Online Move In 
Rating:
5.0

Everything was great. Only complaint is they never have the supplies the advertise in stock online and they are always busy and understaffed. Once you get set with truck and storage it's smooth sailing and most can be done online

Samantha T.  |  Overall Experience 
Rating:
4.0

I would not recommend this location because you could not call them. Calls went to a call center, they had no idea on any questions asked. I physically had to drive to this location to get service and my questions asked

Carolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billee H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly c.  |  First Impressions 
Rating:
5.0

Better fluidity in communication between facility and Uhaul regarding what services are in the contract. Unaware I had contracted not only for the truck but also for a unit and moving personnel. No contact info was ever given from the website for the movers and they never showed nor did I have a way to contact them. Was not aware that there were dollies at the facility but was happy to see and use them after not having the promised help at the house.

Marianne B.  |  First Impressions 
Rating:
5.0

Great place to use, thank you

Ronald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Online Move In 
Rating:
4.0

My 4 month storage experience was positive. I would recommend the facility to others. Ann and Bonnie seemed were always around and were knowledgable and professional. My negative experience was returning the 19' truck I rented the first 4 days. I only saw this rental agent one time - during truck check in and he was really nasty when i asked to extend the rental one more day. I would describe his demeanor as abusive. I kept my cool and worked around the "issues" this fella had, but it left me feeling I was mistreated and had not been fairly billed. To this day I feel I was overly charged and had been 'tricked' into excessive truck rental fees. When I left I hired local movers. It was expensive, but I didnt want to have to repeat the U-Haul truck rental move in experience. The UHaul truck rental fees billed to my credit card "were shady". ANY additional fees should be upfront and texted/emailed to the customer upon the billing occuring.

jan e.  |  Overall Experience 
Rating:
5.0

The two men did a great job! Would highly recommend them again. Thank you

Aaron B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allison N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada D.  |  Online Move In 
Rating:
4.0

Convenient location

joanne k.  |  First Impressions 
Rating:
5.0

I’m not sure what the young man name was but he had a service dog, he was very rude and has no customer service experience.

Rahmod C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariansuzanne S.  |  Overall Experience 
Rating:
5.0

Zack was extremely helpful So is the rest Of the staff

ANDREW PAUL J.  |  First Impressions 
Rating:
4.0

Thanks for all your help

roy R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyler L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
3.0

Not all of the staff are helpful and polite, they don’t give clarity in the storage unit move in/out procedure.

KABRIA TASHA N.  |  Overall Experience 
Rating:
5.0

It was very easy to Get to nice and clean they were very helpful at plenty of supplies when I needed them great plans great place to deal with I will deal with him again in the future

Art W.  |  Overall Experience 
Rating:
1.0

It would have been better however. I had to deal with a UHaul employee that wasn’t happy with me because I apparently wasn’t using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn’t going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn’t trying to be helpful he was upset I didn’t use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it’s so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.

Silkia R.  |  Online Move In 
Rating:
1.0

Could not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).

roderick E.  |  First Impressions 
Rating:
5.0

Anne was always there to answer all of my questions with a willingness to assist me. You can tell that she really likes her job & not just there for a paycheck. I appreciate all of the staff at this location. I've been to other locations, and NO Thanks. I will continue to rent from the Elizabeth Lk. Stores as I have for so many years in the past.

JOSETTE YOLANDA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shailesh J.  |  Online Move In 
Rating:
5.0

Great location, close to my home. The facility was always clean and I appreciate the flatbed/dolly that was always available.

Jenetta T.  |  Overall Experience 
Rating:
5.0

Only issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.

ANGELITA CRUZ G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ross M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDRA NICOLE-ANNE B.  |  First Impressions 
Rating:
5.0

Great staff and clean facility. Would definitely use again.

Paul T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samantha T.  |  First Impressions 
Rating:
5.0

Everything went well except the closing of the account. IT was not closed after the access card was handed in. So I got charged multiple times and had to visit the facility to close the account. Calling the facility went to permanent hold and did not help Thanks for everything.

RAJESH MOHANDAS K.  |  Overall Experience 
Rating:
2.0

They let someone cut off my lock and replaced it with their lock and that person proceeded to take my personal items out of the storage unit. Fortunately I found this out relatively soon after it happened and it was rectified but other than "sorry " I was offered no other compensation off my storage fees...nothing. I felt very violated. You are lucky I am a nice person and didn't involve the police or file a complaint.

CLAUDIA ELIZABET V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANTONE M.  |  Overall Experience 
Rating:
5.0

Your business are very well clean and paying are good.

SCOTT N.  |  Overall Experience 
Rating:
5.0

Convenient, easy, friendly, clean. Occasionally a long wait in line for things when i had to pop in but the unit itself was great my things were fine and undamaged. I had an outside unit. Would use again and recommend.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Even though only had unit for 3 months was very satisfied and would use again if needed. Service was great and Uhaul is my go to for moving both local and out of state.

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  Overall Experience 
Rating:
2.0

Long wait and no acknowledgement from the people at the front desk. My autopay was not set up properly. My unit was locked once and when I informed the associate he was nothing but aggressive and rude.

BRADLEY C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khari F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giordano B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy r.  |  Overall Experience 
Rating:
4.0

Employee work load doesnt give them opportunity to explain policies. I saw several customers angry at counter - it wasnt their fault. UHaul Leadership needs to learn how to defuse these situations. Bad internet reviews validate this happens to often at this location.

jan e.  |  First Impressions 
Rating:
4.0

There was not enough help when I rented and when I closed account I waited over 35 minutes. But the staff I dealt with were good

SANDI F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn B.  |  Online Move In 
Rating:
5.0

The employees are always bust but, stay courteous and professional.

James C.  |  Overall Experience 
Rating:
5.0

staff is excellent - very professional

ken d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elana o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deloris B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL EDWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  First Impressions 
Rating:
5.0

Great experience. The guy at the desk was very helpful, polite, and got me right in.

Ronald R.  |  Online Move In 
Rating:
5.0

L.B. Mitchell the rep that helped me with my process order was excellent. Was very polite and professional. Very great service, great employee.

OMAR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  First Impressions 
Rating:
5.0

Easy and convenient

EDWARD G.  |  Overall Experience 
Rating:
5.0

Everything was wonderful.

William M.  |  Overall Experience 
Rating:
3.0

The only problem is there were not enough staff there helping customers. When I walked in there were 3 people ahead of me in line, 3 people sitting down that had already been helped and waiting on something before they could leave, and even with a reservation I still had to wait almost 20 mins to be helped. While standing waiting about 5 people walked in after me. It’s a small store and people were just standing everywhere. It just doesn’t seem like enough staff are on site to service the number of customers coming through. Otherwise the person who helped me individually was great! Very friendly and helpful.

Jennifer J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timesha Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amy b.  |  First Impressions 
Rating:
2.0

The staff were not very helpful except for one lady. One man was playing on his phone and didn't even talk to me. The reservation was lost and the storage unit was not available. I don't know if this is because the facility was so large or employees didn't care.

Renee P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal M.  |  First Impressions 
Rating:
5.0

My only advise would be for I haul to have better communication with customers. You can never reach anyone on the phone at this facility. That is a bad thing. Everyone was friendly and helpful in the store at all times. This place was so clean! Loved the care!

Kendra G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

timothy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul T.  |  First Impressions 
Rating:
5.0

Moving into and out of unit with items was seamless. Very clean and tidy. Staff extremely helpful. Kudos to Waterford staff.

robert c.  |  First Impressions 
Rating:
5.0

As the old saying goes. "You get what you paid for". My storage locker as well as the rest of warehouse is very clean, and the security features of the building is top notch. Staff were very friendly with any assistance I needed. Absolutley no worries. I highly recommend this facility

Samuel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott v.  |  Overall Experience 
Rating:
5.0

fast and frendly

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD G.  |  First Impressions 
Rating:
5.0

While there was not a range of sizes… I found the unit I needed and got it very quickly. I appreciate the discounted rate especially because we had no choice and had to hurry and get a facility to keep our stuff while recovering from a fire

GARY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beth T.  |  Overall Experience 
Rating:
5.0

UHAUL Waterford, is one of the best storage facilities around town. Thank you!

Tonya h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANDY B.  |  Overall Experience 
Rating:
5.0

Ann Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.

SANDI F.  |  First Impressions 
Rating:
5.0

Excellent Experience.

jackie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ethan H.  |  Overall Experience 
Rating:
5.0

Everything was easy and made the storage experience as good as it can be. Would rent there again if needed.

Diane W.  |  Overall Experience 
Rating:
4.0

The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.

Robert M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valerie Y.  |  Online Move In 
Rating:
5.0

The Storage facility was clean and amazing I will definitely tell my friends and family about it

Samantha M.  |  Overall Experience 
Rating:
2.0

I was over charged and the manager ann said she would fix it but never did. It's almost a year later.

Ashley F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramesh K.  |  Overall Experience 
Rating:
5.0

Thanks

Dale L.  |  Overall Experience 
Rating:
5.0

Need more staff to answer the phone. Phone service is unacceptable.

DEBORAH P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  First Impressions 
Rating:
4.0

Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.

Ronald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen K.  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!

Kim O.  |  First Impressions 
Rating:
5.0

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

Jeff W.  |  First Impressions 
Rating:
5.0

Everything was as expected. Thank you

Arthur B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey B.  |  Overall Experience 
Rating:
5.0

If we need storage or need to move again, we will definitely consider using this facility again.

joetta A.  |  Overall Experience 
Rating:
5.0

The facility was extremely convenient and the staff was friendly and helpful.

Sara A.  |  Overall Experience 
Rating:
5.0

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

Paul H.  |  First Impressions 
Rating:
4.0

Took care of my rental storage needs promptly. Thank you.

RONALDJOSEPH W.  |  First Impressions 
Rating:
3.0

people don't smile anymore.

Don C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissa R.  |  Overall Experience 
Rating:
3.0

The front desk attendant was very condescending and talked down to me and the guy in front of me. She tried to make me look stupid, but she had 4 different colors of hair. Zeal was very professional. I just wish his employees would do the same....

Todd C.  |  Overall Experience 
Rating:
5.0

Zack was very professional and made everything works smooth

micheal h.  |  First Impressions 
Rating:
4.0

Staff is slow and relatively unfriendly. Does not look like a good place to work as employee attitudes appears poor. Otherwise, the experience is good.

RICHARD B.  |  Overall Experience 
Rating:
3.0

I cleaned out my unit after my monthly payment had been auto-deducted five days previously. When I tried to call and ask if I would be getting any of that money back, having only used the unit five days of that month, I could never get anyone to answer the phone. I tried four times. So I drove over there, and asked the staff member on duty. There was no smile, nothing welcoming at all, just a flat, “No we don’t prorate.” That was it. Unfriendly AND unfair.

Laura E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jess s.  |  Overall Experience 
Rating:
5.0

We were quite pleased with everything and have recommended it to friends already. Super place to do business with.

Larry E.  |  Overall Experience 
Rating:
5.0

Services and staff were excellent, professional and courtesy. It is hard to find wonderful people today, to serve you in a professional way, so this facility in Waterford will exceed your expectation. I highly recommend this facility to all my friends. Thank you very much. Constantin

Constantin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  Overall Experience 
Rating:
5.0

I only wish that the storage area doors weren’t left unlocked at night and weekends when the front office was closed. I felt vulnerable in there after hours since anyone off the street could get in.

Stacy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise N.  |  Overall Experience 
Rating:
5.0

Very good experience and extremely convenient...i appreciate the help from your staff

PATRINAANNE A.  |  First Impressions 
Rating:
5.0

Zach and his crew are always amazing and helpful! I always recommend them to my friends and family!

Denise N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yahela D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie m.  |  First Impressions 
Rating:
5.0

Needs to be a bit cooler in the inside climate controlled storage area. Need garbage cans to throw away small trash or such. Should be area to purchase bottled water or vending. Thank you. All was good.

Alan R.  |  Overall Experience 
Rating:
2.0

I moved out of my unit aug 19th 2020, went into office and told them I was moving....asked if i needed to sign anything, the staff said no and blew me off. 2 weeks later I get a call from a manager asking if I had.moved out of the unit. My move was finalized 2 days after that sept 1 2020. Im disappointed in the lack of communication and the laziness of the employees who couldn't complete my move the day I actually moved out.

Melissa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DYANA F.  |  Overall Experience 
Rating:
5.0

A VERY efficient operation and friendly

Deborah S.  |  First Impressions 
Rating:
5.0

Very clean and well lighten place

Edward P.  |  First Impressions 
Rating:
5.0

I was very impressed about how professionalism treatment I had. In my opinion is one of the best service I had., in North America. People there are very friendly ready to offer you a good time an affordable business, which can be a good note or an example how to do a professional business. I totally recommend this facility. My next step is to apply for a truck to move my furniture to Canada. Excellent service excellent people . Constantin and Ioana

Constantin L.  |  First Impressions 
Rating:
5.0

Rep was helpful

WILLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda L.  |  First Impressions 
Rating:
5.0

My only problem is when u call u get a call center and u can not get ahold of someone there. I had my car there waited all day for a call. No one to answer if it was ready.

Gidget C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DYNETTA L.  |  Overall Experience 
Rating:
5.0

Customer service here was great!

Shamea F.  |  First Impressions 
Rating:
4.0

I had some things come up missing but I am not sure why and I often forgot to put my code in so I guess it’s on me. I was there for about a year.

Heather L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Troy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gidget C.  |  First Impressions 
Rating:
5.0

Great experience 👍

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cristy d.  |  First Impressions 
Rating:
5.0

I really appreciate UHaul’s convenience, pricing and customer service. You help make critical life changes-like moving across the country- less stressful. I have and will continue to work with UHaul and recommend them to fiends and family. Thanks for being such a great American business.

Stacy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeanine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terri k.  |  Overall Experience 
Rating:
5.0

I was reluctant to get a storage area but the process was very easy and the folks couldn't be nicer. I am super impressed with the security for the inside units. Outstanding entry and exit!

Larry E.  |  First Impressions 
Rating:
5.0

great staff. very helpful

ERNEST T.  |  First Impressions 
Rating:
5.0

The staff were very nice and helpful. Your gate was easy to use and I was in and out when getting my storage unit. I appreciate that your paperwork wasn't long and tedious. I will spread the word.

Alecia H.  |  Overall Experience 
Rating:
5.0

Service reps were so very helpful! Thank you! Wish I wrote down name!

carole S.  |  First Impressions 
Rating:
5.0

Need more people to help customers during peak times- wait too long- lines are long- May I suggest putting benches so persons can sit- it is hard for me to stand 30 + minutes.

James P T.  |  Overall Experience 
Rating:
5.0

Thanks

Shirley w.  |  First Impressions 
Rating:
5.0

Very helpful staff.

Brian T.  |  First Impressions 
Rating:
5.0

No problems, two hard working guys!

kathaleen c.  |  First Impressions 
Rating:
5.0

Great people and facility. Thanks!

GORDON R.  |  Overall Experience 
Rating:
4.0

Thank you

TIMIKA W.  |  Overall Experience 
Rating:
5.0

This facility is the best one I seen so far with that I will continue to use it ... I rate it 100 %

miguel g.  |  Overall Experience 
Rating:
5.0

I had no problems with anything

LULA S.  |  Overall Experience 
Rating:
4.0

The staff was always willing to accommodate me as best as they could. Sometimes going above and beyond. The manager and his assistant manager made themselves available to answer my questions and conc.

JOHN G.  |  Overall Experience 
Rating:
4.0

None

Liz D.  |  Overall Experience 
Rating:
5.0

Quick and friendly service. Explained everything and answered all my questions.

Patricia J.  |  First Impressions 
Rating:
4.0

The customer service was excellent, and storage facility clean. No compLaints

TAMMY M.  |  Overall Experience 
Rating:
5.0

The convenient hours and location facilitated a smooth move.

CHarles S.  |  Overall Experience 
Rating:
5.0

Great service from start to finish! My wait time was acceptable and everything was clearly explained. The location was very clean and welcoming. I would definitely recommend this location.

Rosalyn S.  |  First Impressions 
Rating:
2.0

Plz Reduce payment. Access doors were locked. Ttook 1.5 hrs to gain access which caused addition contracted time. Unit was not as ordered. Had to move contents. Hard to reach a Rep. Mgr resolved.

john s.  |  Overall Experience 
Rating:
3.0

After hours double doors do not open was very hard to bring cartful of stuff in through the man door Place was clean carts assessable Hard to load on the slant by door - cart kept rolling away

Mary D.  |  Overall Experience 
Rating:
5.0

This team hustles and cares about its customers. The facilities are one of the largest around and they have converted to digital communication which is very convenient. Great job!!

BARBARA R.  |  First Impressions 
Rating:
5.0

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

MARY L.  |  First Impressions 
Rating:
3.0

It was pretty busy on Sunday. Everyone was courteous and helpful. My gate card didn’t work at first so I had to come back in and get it fixed which was a bit of a hassle, but they fixed it quickly.

Kathryn M.  |  First Impressions 
Rating:
5.0

Very friendly staff. Explained everything very well. Very clean interior units.

Timothy J.  |  First Impressions 
Rating:
2.0

Took over an hour to rent out a unit, three employees had to help and there was a lot of confusion on what to charge for. Seemed unorganized. Closing out storage went much quicker.

cassandra c.  |  Overall Experience 
Rating:
5.0

Outstanding group of associates, knowledgeable, helpful, informative.

terry c.  |  Overall Experience 
Rating:
5.0

I love the security measures and the customer service

Tiffany K.  |  First Impressions 
Rating:
5.0

Great

ORIN L.  |  Overall Experience 
Rating:
5.0

The staff is very helpful and friendly. Commodore, one of the Waterford store employees saw me struggling with a bundle of boxes and assisted me with loading them into my vehicle. Stellar employees!

mary f.  |  First Impressions 
Rating:
4.0

The staff was very friendly. The ourdoor "parking" style units could be a little more cleaned out and marked.

LEA F.  |  Overall Experience 
Rating:
5.0

thank you

Liz D.  |  First Impressions 
Rating:
5.0

I've rented several trucks from here as well as used the storage facilities. The customer service staff is awesome! Very friendly and helpful! I would (and have) recommended this location.

Catherine G.  |  Overall Experience 
Rating:
5.0

Nice place. Ann was very helpful .

MARLA K.  |  First Impressions 
Rating:
5.0

Ive used U-Haul in the past always been satisfied with their equipment Caravans trailers I'll always continue using U-Haul as long as it's available thank you again

ROBERT R.  |  First Impressions 
Rating:
1.0

No one ensured that I could get into my storage and made me go back and forth to the office just for assistance. Poor service experience

TIMIKA W.  |  First Impressions 
Rating:
5.0

They were very helpful. Thank You

John R.  |  First Impressions 
Rating:
5.0

zach was efficient, friendly and quick. nice clean facility

Kathryn Z.  |  First Impressions 
Rating:
5.0

Thank you

TERRY W.  |  Overall Experience 
Rating:
5.0

Brand new facility with over 800 indoor units. Loading dock with garage pull in makes it above the other storage facilities around. Staff was very kind and helpful.

Shawna B.  |  First Impressions 
Rating:
5.0

Thanks for taking great care of me!

Sarah H.  |  Overall Experience 
Rating:
5.0

I was very satisfied with the overall experience of U haul. I appreciate you guys!

Ninean T.  |  Overall Experience 
Rating:
5.0

Great staff!

Joseph N.  |  First Impressions 
Rating:
5.0

Friendly staff! Very Friendly and great to work with!

Scott J.  |  Overall Experience 
Rating:
5.0

Thank you so much for your service.

Melvin S.  |  Overall Experience 
Rating:
5.0

Cal is very friendly, helpful and professional

CAROL R.  |  Overall Experience 
Rating:
4.0

I rented a truck & moved out of my unit. I sat at the counter 3 separate times & informed 3 diff staff I was moving out. It never got notated in system. I was billed for the next month.

Richard B.  |  Overall Experience 
Rating:
5.0

Friendly and cooperative

zakaria a.  |  Overall Experience 
Rating:
5.0

Great

MATT C.  |  Overall Experience 
Rating:
1.0

Was told about a replacement for my unti because the hinge was in super bad shape. Was told it would be done in minutes but it was hours later.

Nicholas L.  |  Reservation 
Rating:
2.0

Took over 2 week for you guys to deliver my ubox to my location. Didn't hear anything. Had to call customer service multiple times to figure anything out, and that didn't help to much

JEREMY B.  |  Overall Experience 
Rating:
1.0

Took four different calls to the store to let them know I moved out and no longer needed my unit. received multiple notices saying I had late charges. every time I called I was on hold forever.

Samantha B.  |  Overall Experience 
Rating:
2.0

Everything went great...until it didn't. I tried to cancel my storage unit in store and was told I would receive a receipt by email. I never did, had to call and struggle to close it over the phone

Thomas B.  |  Overall Experience 
Rating:
3.0

Facilities could use updates compared to other uhaul facilities. The staff was courteous though always too busy. I had issues with ending my storage reservation despite conversations with 2 employees.

Dalton M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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