Customer Reviews for U-Haul Moving & Storage of Twin Falls

3,386 reviews

1757 Kimberly Rd   Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd, between the Stinker Station and the 55 Windbreak)

(208) 735-0075

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 735-0075

1757 Kimberly Rd
Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd, between the Stinker Station and the 55 Windbreak)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mahboob shah Ahmadzai 
Rating:
1.0

Along with the exterior, the driver's side was a muddy mess and the cup holders had sticky soda spills everywhere. When I drop the truck off at a different location and use the mobile checkout.... it tries to charge ME for the truck being dirty, so I had to mark the truck as clean, so that I didn't get charged. Then to top it all off I get charged for extra mileage when I thought it was all included on a one way trip. At least comp me the extra mileage if your'e going to give me a truck that has never been soap and water before.

Zachary Hammer 
Rating:
5.0

Customer did not leave a comment.

Audrey Ramirez 
Rating:
5.0

Customer did not leave a comment.

Janielle Dinkins 
Rating:
5.0

Nice to know that the folks are there when you need them. Amazing service.

Diana Chamblee 
Rating:
4.0

Customer did not leave a comment.

Gregory Schmoe 
Rating:
3.0

Customer did not leave a comment.

stacy withers 
Rating:
3.0

Customer service from the people was great. The system to rent the trailer was the biggest pain. I called a head and reserved it the day before but when I got there to pick it up I had to wait for over an hour just because the stupid system "wasn't working" the people were great but you need to fix your system. That threw off my schedule for the entire day and I was rushed. Extremely unprofessional on the corporate/computer system side of things. It's a good thing I'm a patient person and the peoples customer service was good or you would've lost a customer. Seriously considering if it's even with it to use U-Haul again or just buy my own trailer.

drew christianson 
Rating:
3.0

The inside of the trailer still had some a little bit of dirt possibly compost still in it, it smelled like a dairy. I had some trailer light connection issues, but then I thought we had them resolved when the guy that was helping me told me the turn signal lights were working. When I got it home to load up I found that my right turn signal was not working. I spent a few hours trying to fix it, to no avail. So I drove it without the right turn signal working.

Donna Bywater 
Rating:
5.0

The employees were super quick and friendly.

Peter Lira 
Rating:
5.0

Let me keep the truck

Barry Lauritzen 
Rating:
5.0

Was a great experience if moving again, I will definitely use them

Jason Aslett 
Rating:
5.0

Customer did not leave a comment.

Tina Robinson 
Rating:
5.0

Nothing they were GREAT 😊🦋

Debbie Smith 
Rating:
5.0

Customer did not leave a comment.

dominic martinelli 
Rating:
2.0

The manager is an asshole. He was rude from the get go. Good thing the young lady there was intelligent and took over the rental. She should be rewarded for having to deal with him and his piss poor attitude.

anthony alvey 
Rating:
3.0

Customer did not leave a comment.

Ken Neumiller 
Rating:
5.0

Customer did not leave a comment.

Michael Hennek 
Rating:
1.0

Terrible service. Didn’t care about anything we needed. Instead of dropping the vehicle to the location around the corner from me in Phoenix I was asked to take it all the way over to Ahwatukkee and then you charge me $6 a gallon for fuel. Thanks

Herb Harney 
Rating:
5.0

looking good

Neal Gier 
Rating:
5.0

Dropoff went great. The personnel were quick and professional.

JOHN BERTRAND 
Rating:
2.0

This location attached a bitch to our truck incorrectly and it came off while driving on a highway. Almost caused a wreck and the roadside assistance and police officer that helped were shocked no one was killed. Very poor customer service as well.

Cameron Cohen 
Rating:
5.0

Customer did not leave a comment.

Cody Funk 
Rating:
5.0

Customer did not leave a comment.

Kammie Schiszler 
Rating:
1.0

The customer service at this location is ridiculously terrible. They really do not care about customers and it’s obvious when you walk in. The most egregious problem is that Uhaul Corporate convinced us to bring a trailer from Twin Falls to our new destination in Oregon behind our Uhaul truck but the guy didn’t secure the hitch right which almost caused a catastrophic accident on a highway when the hitch came undone and went under the tailgate while driving. This HUGE screwup could’ve killed someone and Lola in Customer Service couldn’t have cared less. Uhaul Twin Falls was not only rude to me multiple times but they put my family in extreme danger by being incompetent. Even the roadside assistance guy was angry about the way the trailer hitch was attached. DO NOT rent from this location. I am NOT happy with my experience and I will be contacting the corporate office about this.

Cameron Cohen 
Rating:
5.0

Customer did not leave a comment.

les wilson 
Rating:
5.0

Customer did not leave a comment.

MIKE CROXEN 
Rating:
5.0

Customer did not leave a comment.

John Burk 
Rating:
5.0

Bree was great. We got the trailer hooked up and it was very quick.

LORREN MARSH 
Rating:
5.0

Customer did not leave a comment.

Brenda Staley 
Rating:
2.0

I seriously got a trailer with a running light out. The "pro" that hooked it up only hooked the left chain up and not the right. The pin wasn't placed correctly. A good place to go if you want a ticket or to possibly kill yourself and many others.

Lisa Green 
Rating:
5.0

Customer did not leave a comment.

jim jewell 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY jensen 
Rating:
5.0

Good service! Helpful staff Yes we will use our local U-Haul again👍🏻

ROBERT RITCHIE 
Rating:
5.0

Customer did not leave a comment.

lynette penman 
Rating:
4.0

Customer did not leave a comment.

Jeff Wachter 
Rating:
5.0

I've used the Kimberly Road location in Twin Falls twice and the people are fast and friendly. It was a good experience both times. I will never hesitate to use Uhaul :)

Lori Atkin 
Rating:
5.0

Customer did not leave a comment.

Dave Bracy 
Rating:
5.0

no improvements needed

Joseph DeNaughel 
Rating:
5.0

Customer did not leave a comment.

Eileen Gonzalez 
Rating:
5.0

Customer did not leave a comment.

CHRYSTAL MCGARRY 
Rating:
5.0

Customer did not leave a comment.

Ken Romans 
Rating:
5.0

Customer did not leave a comment.

Kitchi Maron 
Rating:
5.0

Customer did not leave a comment.

RODNEY MOERER 
Rating:
4.0

The guy was a great help. Helped Mr get the trailer off my truck as fast as possible

Rob Jackson 
Rating:
5.0

Customer did not leave a comment.

RACHEL COX 
Rating:
5.0

Customer did not leave a comment.

RACHEL COX 
Rating:
5.0

Customer did not leave a comment.

Darla Petersen 
Rating:
5.0

The time that it takes to get deposits back it should be instant

Ashley Mccormick 
Rating:
5.0

Customer did not leave a comment.

Cliff Lockhart 
Rating:
5.0

Customer did not leave a comment.

John Hebert 
Rating:
1.0

i was informed two days before my scheduled pickup that the bellevue, idaho location did not have the correct size of truck as per my reservation confirmation. therefore, i had to hitchhike from bellevue to twin falls to pick up the truck, which is completely unacceptable. the interior of the truck was also diry when i picked it up, and more specifically the seats and console.

Kelly Green 
Rating:
4.0

Customer did not leave a comment.

Mark Lupo 
Rating:
4.0

Customer did not leave a comment.

Ginger Greene 
Rating:
5.0

The manager here was fantastic! Made it super easy to return. Grateful

Jan Peppler 
Rating:
3.0

I have used the services of a uhaul truck from this location three times this year. However, the associate this time tried to charge me approx. $100 over the actual fees and didn't know how to run over the charges for the rental to show me where the cost should have been. I had to wait until the next day to talk to the manager. The manager did a great job and the cost was where I thought it would be. Still not sure what was going on with the $100+ over charge that the associate tried to have me pay. If I hadn't been paying attention, I would have been out a lot of money.

Joseph Gardner 
Rating:
4.0

Returning the vehicle after closing was not friendly...why do u have to download the app?

Sherry Romans 
Rating:
5.0

Great People

Stephan Pate 
Rating:
4.0

Customer did not leave a comment.

Jonathan Clelland 
Rating:
4.0

Customer did not leave a comment.

Joseph Sedgwick  |  Overall Experience 
Rating:
5.0

Great service.

Jackie Tietjen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Seward 
Rating:
5.0

Customer did not leave a comment.

Thomas Behm 
Rating:
5.0

Customer did not leave a comment.

Angela Jones  |  Online Move In 
Rating:
5.0

They were all great and very patient and helpful.

Nicelle Palomarez 
Rating:
3.0

Customer did not leave a comment.

William Spafford 
Rating:
4.0

The headlights on the pickup were not bright at all. Had to almost turn the brights on everywhere in order to see.

Giordano giambruno 
Rating:
4.0

Customer did not leave a comment.

RosaA Campos 
Rating:
5.0

Customer did not leave a comment.

Trent Miner 
Rating:
5.0

The GM was great.

Don Adams 
Rating:
5.0

Customer did not leave a comment.

RODNEY MOERER 
Rating:
5.0

Customer did not leave a comment.

Richard Bouldin  |  Overall Experience 
Rating:
5.0

Na

Terrie Brune 
Rating:
1.0

Customer did not leave a comment.

Darrell Fitch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Spears 
Rating:
5.0

Customer did not leave a comment.

Daniel Murphy 
Rating:
3.0

Make the floors in all the trucks flat, no wheelwells or fuel filler guards.

Ron Walker 
Rating:
5.0

The staff was great and very helpful and made sure everything went well with our move.

Dan Houdeshell 
Rating:
5.0

Customer did not leave a comment.

Zoey Klop 
Rating:
5.0

Customer did not leave a comment.

yadira lujano 
Rating:
4.0

Customer did not leave a comment.

Johanna Ellis 
Rating:
5.0

Bri was a world class customer representative. Answered allmy concerns. And questions. Excellent employee. She went above and beyond for me She deserves a raise

Crystal Horstman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN NICOMETO 
Rating:
4.0

Customer did not leave a comment.

Rene D. Lee Family Trust  |  First Impressions 
Rating:
2.0

Over priced!! Guy was rude!

Ryan Fitterer 
Rating:
5.0

Customer did not leave a comment.

Doug Weston 
Rating:
3.0

This isn’t uhaul twin falls fault but I would like to express my concerns. We booked a rental in Hailey, ID a week or so in advance. We received a call the day before telling us they didn’t have it and we would need to drive to twin falls, a 3 hour trip. We were in the middle of moving and planned accordingly but we’re still treated as if this inconvenience was to be expected by the customer service agent that called. We did receive extra miles so we wouldn’t go over but no compensation for the extra fuel or time. I understand you can’t control everything but a little compassion and some fair compensation would have gone a long way. We spent over $700 for one truck for 48 hours. Everything else was great. Thank you for giving the opportunity for feedback.

Courtney Harris 
Rating:
5.0

For over four decades, this Uhaul location has provided exceptional service to me, my family, my business, and to my clients. As a Real Estate Broker, I can send my clients, a high ratio of whom are remodeling, packing, storing and MOVING, and I always know they will be treated with professionalism by this staff, who have never let me or my clients down!

JANE GEORGE 
Rating:
5.0

Great team. Thanks Michael

RODNEY MOERER 
Rating:
5.0

Very friendly and helpful girl there.

Heriberto Arreola 
Rating:
5.0

There is one common problem with all storage units - critters - lol Not something that can truly be avoided. The staff were super friendly and helpful. A pleasure all around. Thanks!

Francisca Atkins  |  Overall Experience 
Rating:
5.0

Employees were very friendly and helpful. Outstanding service.

Kimberly Bissonnette 
Rating:
5.0

Customer did not leave a comment.

Joseph Gonzales 
Rating:
5.0

Customer did not leave a comment.

jose Zamarripa 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bispo 
Rating:
1.0

I had the most horrible experience I have ever had with uhaul. When I told the manager about the experience, he had no clue about it and acted like he really didn't care. He kind of acted like I was an inconvenience. I was told I would get a discount and the manager did nit Gove it to me. Jeremy is the only person that went above and beyond but I still did nit get the discount.

Tracey Hoffman 
Rating:
3.0

Customer did not leave a comment.

Shawna McMullen 
Rating:
5.0

Customer did not leave a comment.

Lydia Gregg  |  Overall Experience 
Rating:
5.0

Excellent customer service. Thank you for making it easy.

Nick Wamsley 
Rating:
4.0

Service was friendly

Michael Loya 
Rating:
3.0

Customer did not leave a comment.

Tracey Hoffman 
Rating:
2.0

Had to go in to get someone to help us unload and they were just sitting there even though we had been there for a few minutes at their drop off. Not very friendly, feels like your an inconvenience when coming into this store

Shelly Calhoun 
Rating:
5.0

Customer did not leave a comment.

Brian Wright 
Rating:
5.0

Customer did not leave a comment.

Cory Anderson 
Rating:
4.0

There are two entrances off the busy street, only one of which is suitable for a returning truck. I recommend that you install CLEAR signage to inform anyone returning a truck to use the east entrance. I pulled in the west entrance and a pickup parked in a designated parking space was blocking the necessary left turn to access to the return lane. I had to back up towards the propane tank in order to make the turn. There are no rear view cameras on the trucks, so that was a dangerous maneuver and an effort should be made to avoid this circumstance. A 26" truck would have been a serious problem.

CHARLES HARLAMERT 
Rating:
5.0

Customer did not leave a comment.

Lori Atkin 
Rating:
5.0

Customer did not leave a comment.

RODGER HARRIS 
Rating:
5.0

Customer did not leave a comment.

Kelly Eastlick 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sackmaster 
Rating:
5.0

We cleared out the storage shed and informed the front office on the 10th that it was available not the 17th so please adjust your records accordingly. I was moving between states and they could not have been more helpful, easy access for my weird hours to access an outside storage facility. Clean and plenty of room!

zouri zale  |  Overall Experience 
Rating:
5.0

Uhaul employees r very respectful,knowledgeable,friendly and pleasant.

JENNIFER JORDAN  |  First Impressions 
Rating:
1.0

It was down a hallway down another hallway. Up the stairs and there was no way I could use it.

Scott Richard  |  Overall Experience 
Rating:
5.0

Mike helped up check in and was great.

Maria Boswell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Branson  |  Overall Experience 
Rating:
5.0

I need to pick up a new access card and lock/key

william young  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April McAuley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL DJ POLLARD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carly McKinney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Pickren  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emily Lyman  |  First Impressions 
Rating:
1.0

This was my 1st time using Uhaul and it has been THE most horrible experience Ive ever had with any company! Every part of my rental was messed up by an employee, from the truck rental to the storage rental. I will never rent anything from this company again!

Mercedes Vega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantel Castaneda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Shavlik  |  Overall Experience 
Rating:
5.0

GREAT PEOPLE 👍 👌 👍

PAUL MASSEY  |  Overall Experience 
Rating:
3.0

The only complaint I have is that I asked about renting a larger unit and the guy responded with". I can't do that, only the manager can and I don't know where he is right now." Then I passed at least 4 (I didn't go down every row) larger units that I would rather have rented. I was in a hurry and need to unload the truck. Given the option I would have gladly waited to be able to get a bigger unit.

PeggyJill vansant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Garofano  |  Online Move In 
Rating:
5.0

I was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated

rosa castro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisa Frame  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cherie Borah  |  Overall Experience 
Rating:
4.0

No lighting in the back where my storage unit was.

Stacy Deitch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Hillier  |  First Impressions 
Rating:
5.0

Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.

DeAnna Pruett Boushele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Colson  |  First Impressions 
Rating:
3.0

I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul

DEBBIE DANIELS  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Thank you!

DeAnna Pruett Boushele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Reagan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO GRIFFEY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rolando Alvarez Gonzalez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jordyn Jacobson  |  Overall Experience 
Rating:
5.0

Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.

andrew williams  |  Overall Experience 
Rating:
5.0

Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don’t have to do online chat that’s harder in my opinion. Thank you for everything it was a great experience

Debra Barksdale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebed Sosa  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce Cullip  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROD ROSEN  |  Overall Experience 
Rating:
1.0

Twin falls Idaho branch should be bulldozed! Horrible location, didn’t feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Charles Seyberth  |  Online Move In 
Rating:
5.0

Well managed and operated storage facility

Irene Easton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shanti Johnson  |  Overall Experience 
Rating:
2.0

Guys there were great, however when I showed up with my reservation number they didn’t have the unit available. I asked joe that could happen and they explained it didn’t matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can’t help.

Shanti Johnson  |  First Impressions 
Rating:
5.0

Great place and very friendly workers. Will always use u-haul when I need storage

Lynn Henrick  |  Overall Experience 
Rating:
4.0

Staff was pleasant to work with, and always helpful.

Phil Winn  |  Overall Experience 
Rating:
5.0

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Mike Capka  |  First Impressions 
Rating:
5.0

Very friendly. Very helpful.

Lynn Henrick  |  First Impressions 
Rating:
4.0

none

Edward Vondras  |  Overall Experience 
Rating:
5.0

Excellent customer service. Appreciate everything.

jakob hartley  |  Overall Experience 
Rating:
5.0

Very helpful staff and clean facility. Nice work 👍

jakob hartley  |  First Impressions 
Rating:
4.0

My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Nicole Lucas  |  First Impressions 
Rating:
5.0

..

Lonnie peterson  |  Overall Experience 
Rating:
5.0

Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

MARJORIE SHAUB  |  Overall Experience 
Rating:
5.0

Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

andy cuellar  |  Overall Experience 
Rating:
5.0

Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

Michelle Jones  |  First Impressions 
Rating:
5.0

Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

ken dickerson  |  First Impressions 
Rating:
5.0

Great experience, the staff were very helpful ! !

Bill graham  |  Overall Experience 
Rating:
5.0

This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

DOUG FISHER  |  Overall Experience 
Rating:
5.0

Thank you so much

john vazquez  |  Overall Experience 
Rating:
5.0

the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

bianca goroski  |  Overall Experience 
Rating:
5.0

Na

Mike Workman  |  Overall Experience 
Rating:
5.0

Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

HAROLD PORTEOUS  |  Overall Experience 
Rating:
5.0

The whole team where very nice

michael wilcox  |  Overall Experience 
Rating:
5.0

The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Greg Wright  |  Overall Experience 
Rating:
4.0

Thanks! Great staff....

Shawna Pact  |  Overall Experience 
Rating:
5.0

Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.

David Gilbert  |  Overall Experience 
Rating:
5.0

The best place

GABRIEL ROMERO  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Self-Storage

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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