Customer Reviews for U-Haul Moving & Storage of Trappe
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

81 reviews

3789 Ocean Gateway   Trappe, MD 21673

(410) 476-3612

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(410) 476-3612

3789 Ocean Gateway
Trappe, MD 21673

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Leroy Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renato caldwell  |  Overall Experience 
Rating:
5.0

Great experience

Raymond Sattler  |  Overall Experience 
Rating:
4.0

I have had that same storage unit for 6 years. I did not appreciathen charge mextra fees. I moved in my new apt November and I made a payment arrangement and asked if I could pay by December 1st. Which I did. However, I was charged a late fee. Which I would like to be refunded to me. Then I was overcharge for the U-haul truck to move my things out of storage on Sunday December.3rd and not the4th and was charged $60 for 2 hours. I have been a loyal customer of U-haul storage. For 6 years. I am very disappointed in the customer service and management

Kim Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Windsor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Nebab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Skovron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Wells  |  Overall Experience 
Rating:
5.0

A very delightful experience,everything eas just great staff was vry helpful

Norman Chester  |  Overall Experience 
Rating:
5.0

We have had a unit at this facility for years. We decided to consolidate what we had at other storage locations to Grassonville. The facility is excellent and the people who manage it are great.

John Deutsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Taylor  |  Overall Experience 
Rating:
5.0

I used this facility for 9 years and it was always clean, easy to access, climate controlled, and pest free. Couldn't ask for more!

LARRY SANFORD  |  Overall Experience 
Rating:
5.0

Sam is amazing to work with and helped us through our storage needs!

Jennifer Morin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Thomas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Palmer  |  First Impressions 
Rating:
5.0

Very nice and courteous staff. Went far beyond to assist me.

Carolyn Greaves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Shade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Hedrick  |  First Impressions 
Rating:
4.0

Everything was great except for the billing. I had set things up for autopay and for some reason I was still being charged late fees. I would receive late notifications and then charged for late fees. The manager was very nice and helpful and the storage units were very clean and well maintained and lighted. Thank you

Tim Bishoff  |  Overall Experience 
Rating:
5.0

Never saw and spoken to anyone that worked in the office

NoShima Camper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCHWANINGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanetia Cornish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Shade  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

james jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra murray-dates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane McCarthy  |  Overall Experience 
Rating:
5.0

I was very pleased with renting from u-haul. The only negative thing is the fees continued to increase. But very clean and I enjoyed my experience

Tashieka Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Helmly  |  Overall Experience 
Rating:
5.0

The two young women at the intake procedure were most pleasant and informative explained everything so I understood it and where I was going I definitely would recommend them again

Diane McCarthy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy James  |  Online Move In 
Rating:
5.0

Company manager, Wyatt Waugerman, was always v helpful. Highly recommend UHaul and this facility in particular.

Brian Gooch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Scheidt  |  Overall Experience 
Rating:
5.0

Christine Is the Best she helped us so much during our rental period.

JOSHUA PHILLIPS  |  Overall Experience 
Rating:
5.0

Christine and Wyatt are amazing and so easy to work with!

TRISHA WRIGHT  |  Overall Experience 
Rating:
5.0

Christine and wyatt are amazing!

TRISHA WRIGHT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KELLY PEZOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Scheidt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quiana Handy  |  First Impressions 
Rating:
3.0

Hard to reach the local office impossible really

MICHAEL EPSTEIN  |  Overall Experience 
Rating:
5.0

Wyatt and Christine could not have been more accommodating. Sign up was VERY easy (and quick). Have not accessed my unit yet so cannot really speak to that.

Brian Gooch  |  First Impressions 
Rating:
5.0

The facility was clean and temperature control was great. Could not have asked for anything more

Erik Itz  |  Overall Experience 
Rating:
5.0

I am a novice at moving and have discovered moving & storage is a big industry and UHaul is the leader! They have it down to a science and are a great resource. Very helpful!

Lorraine Pritchett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Takelia Adams  |  Overall Experience 
Rating:
1.0

Keep raising prices - twice in less than a year!!!

Beverly Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven culver  |  Overall Experience 
Rating:
5.0

Everything was perfect.

ROLAND GROCE 
Rating:
5.0

The online transaction was terrible! The process to pick up the truck NOT quick and easy. It took me well over 45 min to go through the online process of picking up my Van. From taking pictures of everything to unlocking the van key from the box. Not sure if it was rusted or the cold made it hard to turn. The upon return putting gas in the truck was terrible. I filled the truck til the tank started to click. The fuel indicator never moved! I am not sure if it was not enough gas or if it were truly full? After I park the truck and do the exit photos and dropoff procedure the building lights went out! Now its pitch black and I am the only one on the property! I am alone and I am a female in the country outside at night. I could not find the Orange dropbox so I left. I will be returning the keys during day time business hours.

Joy Jones 
Rating:
5.0

Wyatt is knowledgeable and goes all out for you. Trustworthy. A pleasure.

LAWRENCE MYERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Sparks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Sawyer  |  Overall Experience 
Rating:
3.0

It is unmanned and encountered difficulty completing the self chick-in process and had to call 800-Go U-Haul for assistance. Then encountered significant problem with getting key out of lockbox. Also fuel gage was about 11/2 needle widths above empty. On return again encounter significant putting truck key back in lockbox!

Walter Discenza 
Rating:
5.0

Customer did not leave a comment.

james kane 
Rating:
4.0

Appreciate Wyatt assisting in our departure. Our relationship with this UHaul storage has been well over 20 years. Thank you.

MID-SHORE WOMENS HEALTH LLC  |  Overall Experience 
Rating:
5.0

Very friendly and easy to deal with, even when we moved up our date.

Linda Bush  |  First Impressions 
Rating:
3.0

Wyatt was not responsive to emails. Tammy is great.

Brian Wells  |  First Impressions 
Rating:
5.0

I found the staff to be pleasant and very helpful to work with.

Christine Linville  |  First Impressions 
Rating:
5.0

Definitely a good experience. The manager, Wyatt and his employee were great to work with. Our rental unit was clean and the area around was well lit. The temperature inside was comfortable with it being in the 90’s outside. I didn’t have to worry about our belongs getting damaged by the heat while they were in storage. We are renting a Uhaul truck next week and we would definitely use this company again.

Christine Linville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shana Dressler  |  First Impressions 
Rating:
4.0

After receiving my access code, I was unable to enter to building. My code was denied several times. However, I spoke to the manager Tammy and she was kind enough to give me her code until I reached customer service. After, reaching customer service, I was told that no one was at the building and I should receive a call back for my new code. From my understanding, this company is 24/7. However, it’s the next day and I’m still waiting on my call. No big deal but I would like to have my access code by Tuesday.

Takelia Adams  |  First Impressions 
Rating:
5.0

Outstanding professionalism Outstanding clean and well maintained facility

Melvin Brown sr  |  Overall Experience 
Rating:
5.0

Never any issues, was always able to access my unit 24 hours a day 7 days a week. Always clean and well lit! If i ever need a unit again, i will be using UHaul!

ALLISON WYATT  |  Overall Experience 
Rating:
5.0

We have had multiple storage units of the years, especially during our 20 years of military service. Our time with Uhaul Storage in Trappe Maryland was one of the easiest and most professional we have

WILLIAM SCOTT  |  Overall Experience 
Rating:
5.0

Tammy was great answer all our questions. Pointed out several packing box tips. She is a great employee

Richard & Brenda strong  |  First Impressions 
Rating:
5.0

Thanks

Tracy Molock  |  Overall Experience 
Rating:
3.0

I didn’t get clear directions on where to complete the registration.

Ronald Thorpe  |  First Impressions 
Rating:
4.0

This facility is clean, well lite, climate controlled and conveniently located. There is no one at the facility so you are on your own. Overall, my experience was a positive one.

Brian Marshall  |  Overall Experience 
Rating:
5.0

It may take a little bit for them to call back, but when they do, it's with a solution. Very intuitive, and they don't waste time

Robert Berne  |  Overall Experience 
Rating:
5.0

Overall, this rental went very smoothly. My earlier experiences with access to the facility had been difficult at times, but the kinks seem to have been worked out since. Well done.

Andy Shaw  |  Overall Experience 
Rating:
5.0

Excellent service and very prompt help in resolving forgotten key issue. Tammy is great. Highly recommend.

VAN SANTVOORD  |  Overall Experience 
Rating:
5.0

👍

John Christ  |  Overall Experience 
Rating:
5.0

great experience

Charles Bealefeld  |  Overall Experience 
Rating:
5.0

Everyone at Uhaul has been so professional, helpful and friendly. Instructions were clearly communicated and the move so far has been much easier than I expected.

Julia Norris  |  Reservation 
Rating:
5.0

Nothing to add.

Brian Wells  |  Overall Experience 
Rating:
5.0

The UHaul Self Storage in Trappe, MD was extremely clean, and the temperature never varied from 70 degrees. It was a great place to use for temporary storage. The staff were extremely help

Martin Janowiecki  |  Overall Experience 
Rating:
4.0

Tammy and her management staff "get it". Grateful. indeed.

DIANA THOMPSON  |  Overall Experience 
Rating:
5.0

Excellent

Gary Yeatman  |  Overall Experience 
Rating:
1.0

You request 24 hours notification for cancellation but when you changed my pick up location have less than 24 hours only to arrive at location to find out that didn't have a truck.

Crystal Moultray  |  Reservation 
Rating:
5.0

The ladies there are the best they made it easy the first time I had to get a storage unit and this time as well as when I needed a U-Haul always great service and was good experience. EXCELLENT!!

tammy myers  |  Reservation 
Rating:
5.0

UHaul staff was friendly- the truck was easy for a lady to navigate/ drive, and the storage are was clean, climate controlled and well lit. Staff was helpful and overall I was pleased with the results

Nancy Hebb  |  Overall Experience 
Rating:
5.0

Many thanks to Tammy (Trappe, MD). She was always very helpful.

ALEXANDER KATZ  |  Overall Experience 
No reviews have been submitted for this location.

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