Customer did not leave a comment.
Leroy Jackson | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Trappe
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience
Raymond Sattler | Overall ExperienceI have had that same storage unit for 6 years. I did not appreciathen charge mextra fees. I moved in my new apt November and I made a payment arrangement and asked if I could pay by December 1st. Which I did. However, I was charged a late fee. Which I would like to be refunded to me. Then I was overcharge for the U-haul truck to move my things out of storage on Sunday December.3rd and not the4th and was charged $60 for 2 hours. I have been a loyal customer of U-haul storage. For 6 years. I am very disappointed in the customer service and management
Kim Jackson | Overall ExperienceA very delightful experience,everything eas just great staff was vry helpful
Norman Chester | Overall ExperienceWe have had a unit at this facility for years. We decided to consolidate what we had at other storage locations to Grassonville. The facility is excellent and the people who manage it are great.
John Deutsch | Overall ExperienceI used this facility for 9 years and it was always clean, easy to access, climate controlled, and pest free. Couldn't ask for more!
LARRY SANFORD | Overall ExperienceSam is amazing to work with and helped us through our storage needs!
Jennifer Morin | Overall ExperienceVery nice and courteous staff. Went far beyond to assist me.
Carolyn Greaves | First ImpressionsEverything was great except for the billing. I had set things up for autopay and for some reason I was still being charged late fees. I would receive late notifications and then charged for late fees. The manager was very nice and helpful and the storage units were very clean and well maintained and lighted. Thank you
Tim Bishoff | Overall ExperienceNever saw and spoken to anyone that worked in the office
NoShima Camper | Overall ExperienceI was very pleased with renting from u-haul. The only negative thing is the fees continued to increase. But very clean and I enjoyed my experience
Tashieka Bell | Overall ExperienceThe two young women at the intake procedure were most pleasant and informative explained everything so I understood it and where I was going I definitely would recommend them again
Diane McCarthy | First ImpressionsCompany manager, Wyatt Waugerman, was always v helpful. Highly recommend UHaul and this facility in particular.
Brian Gooch | Overall ExperienceChristine Is the Best she helped us so much during our rental period.
JOSHUA PHILLIPS | Overall ExperienceChristine and Wyatt are amazing and so easy to work with!
TRISHA WRIGHT | Overall ExperienceChristine and wyatt are amazing!
TRISHA WRIGHT | First ImpressionsHard to reach the local office impossible really
MICHAEL EPSTEIN | Overall ExperienceWyatt and Christine could not have been more accommodating. Sign up was VERY easy (and quick). Have not accessed my unit yet so cannot really speak to that.
Brian Gooch | First ImpressionsThe facility was clean and temperature control was great. Could not have asked for anything more
Erik Itz | Overall ExperienceI am a novice at moving and have discovered moving & storage is a big industry and UHaul is the leader! They have it down to a science and are a great resource. Very helpful!
Lorraine Pritchett | First ImpressionsKeep raising prices - twice in less than a year!!!
Beverly Collins | Overall ExperienceEverything was perfect.
ROLAND GROCEThe online transaction was terrible! The process to pick up the truck NOT quick and easy. It took me well over 45 min to go through the online process of picking up my Van. From taking pictures of everything to unlocking the van key from the box. Not sure if it was rusted or the cold made it hard to turn. The upon return putting gas in the truck was terrible. I filled the truck til the tank started to click. The fuel indicator never moved! I am not sure if it was not enough gas or if it were truly full? After I park the truck and do the exit photos and dropoff procedure the building lights went out! Now its pitch black and I am the only one on the property! I am alone and I am a female in the country outside at night. I could not find the Orange dropbox so I left. I will be returning the keys during day time business hours.
Joy JonesWyatt is knowledgeable and goes all out for you. Trustworthy. A pleasure.
LAWRENCE MYERS | First ImpressionsIt is unmanned and encountered difficulty completing the self chick-in process and had to call 800-Go U-Haul for assistance. Then encountered significant problem with getting key out of lockbox. Also fuel gage was about 11/2 needle widths above empty. On return again encounter significant putting truck key back in lockbox!
Walter DiscenzaAppreciate Wyatt assisting in our departure. Our relationship with this UHaul storage has been well over 20 years. Thank you.
MID-SHORE WOMENS HEALTH LLC | Overall ExperienceVery friendly and easy to deal with, even when we moved up our date.
Linda Bush | First ImpressionsWyatt was not responsive to emails. Tammy is great.
Brian Wells | First ImpressionsI found the staff to be pleasant and very helpful to work with.
Christine Linville | First ImpressionsDefinitely a good experience. The manager, Wyatt and his employee were great to work with. Our rental unit was clean and the area around was well lit. The temperature inside was comfortable with it being in the 90’s outside. I didn’t have to worry about our belongs getting damaged by the heat while they were in storage. We are renting a Uhaul truck next week and we would definitely use this company again.
Christine Linville | Overall ExperienceAfter receiving my access code, I was unable to enter to building. My code was denied several times. However, I spoke to the manager Tammy and she was kind enough to give me her code until I reached customer service. After, reaching customer service, I was told that no one was at the building and I should receive a call back for my new code. From my understanding, this company is 24/7. However, it’s the next day and I’m still waiting on my call. No big deal but I would like to have my access code by Tuesday.
Takelia Adams | First ImpressionsOutstanding professionalism Outstanding clean and well maintained facility
Melvin Brown sr | Overall ExperienceNever any issues, was always able to access my unit 24 hours a day 7 days a week. Always clean and well lit! If i ever need a unit again, i will be using UHaul!
ALLISON WYATT | Overall ExperienceWe have had multiple storage units of the years, especially during our 20 years of military service. Our time with Uhaul Storage in Trappe Maryland was one of the easiest and most professional we have
WILLIAM SCOTT | Overall ExperienceTammy was great answer all our questions. Pointed out several packing box tips. She is a great employee
Richard & Brenda strong | First ImpressionsThanks
Tracy Molock | Overall ExperienceI didn’t get clear directions on where to complete the registration.
Ronald Thorpe | First ImpressionsThis facility is clean, well lite, climate controlled and conveniently located. There is no one at the facility so you are on your own. Overall, my experience was a positive one.
Brian Marshall | Overall ExperienceIt may take a little bit for them to call back, but when they do, it's with a solution. Very intuitive, and they don't waste time
Robert Berne | Overall ExperienceOverall, this rental went very smoothly. My earlier experiences with access to the facility had been difficult at times, but the kinks seem to have been worked out since. Well done.
Andy Shaw | Overall ExperienceExcellent service and very prompt help in resolving forgotten key issue. Tammy is great. Highly recommend.
VAN SANTVOORD | Overall Experience👍
John Christ | Overall Experiencegreat experience
Charles Bealefeld | Overall ExperienceEveryone at Uhaul has been so professional, helpful and friendly. Instructions were clearly communicated and the move so far has been much easier than I expected.
Julia Norris | ReservationNothing to add.
Brian Wells | Overall ExperienceThe UHaul Self Storage in Trappe, MD was extremely clean, and the temperature never varied from 70 degrees. It was a great place to use for temporary storage. The staff were extremely help
Martin Janowiecki | Overall ExperienceTammy and her management staff "get it". Grateful. indeed.
DIANA THOMPSON | Overall ExperienceExcellent
Gary Yeatman | Overall ExperienceYou request 24 hours notification for cancellation but when you changed my pick up location have less than 24 hours only to arrive at location to find out that didn't have a truck.
Crystal Moultray | ReservationThe ladies there are the best they made it easy the first time I had to get a storage unit and this time as well as when I needed a U-Haul always great service and was good experience. EXCELLENT!!
tammy myers | ReservationUHaul staff was friendly- the truck was easy for a lady to navigate/ drive, and the storage are was clean, climate controlled and well lit. Staff was helpful and overall I was pleased with the results
Nancy Hebb | Overall ExperienceMany thanks to Tammy (Trappe, MD). She was always very helpful.
ALEXANDER KATZ | Overall Experience