Customer Reviews for U-Haul Moving & Storage of The Shoals

900 reviews

1520 Florence Blvd   Florence, AL 35630

(256) 764-4601

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(256) 764-4601

1520 Florence Blvd
Florence, AL 35630

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ted Clark 
Rating:
5.0

Customer did not leave a comment.

Steve Burton 
Rating:
5.0

Checkout and return were both extremely easy, and the employees were very competent, pleasant, and helpful.

PAUL GOEBEL 
Rating:
5.0

Customer did not leave a comment.

Wayne Mitchell 
Rating:
5.0

Lana was very helpful in getting me set up and also to find me a drop off point to where I was going. Customer service was excellent.

Jesse Sievers 
Rating:
5.0

Customer did not leave a comment.

Michelle Jackson 
Rating:
4.0

Customer did not leave a comment.

Shirley Smith 
Rating:
5.0

Customer did not leave a comment.

Samuel Lyles 
Rating:
5.0

Customer did not leave a comment.

Jackie White 
Rating:
3.0

I had a fairly easy pickup experience, but the drop off experience was a little different. Upon arriving at the location I pulled into the spot for returns with no other trucks or tailors in front of me as I waited for 5 mins no staff was seen to check the vehicle at the drop off location i entered the main office waited in line for a couple minutes while the worker finished with a guest in front of me only to be told they will take care of you out side no workers were in site as i stood by the truck i had rented an off duty employee told me just to drop the truck and they would check it in i did so after waiting for 6+ hours for the confirmation email to be sent for my final billing i had to call in to receive that info. Pick up process was very easy a little difficult with the drop off process.

Jacob Robinson 
Rating:
3.0

The only problem I had with the drop off is that it was the wrong location. I had to go about 15 miles out of the way. I reserved the correct location and when I got the receipt it was changed. I could not get any assistance to correct it.

FELICIA LILLEY 
Rating:
5.0

Customer did not leave a comment.

Damian Ramos 
Rating:
5.0

Customer did not leave a comment.

Dana Young 
Rating:
5.0

Staff were awesome!

Scott Mills 
Rating:
5.0

Just keep doing what you're doing.

Gerald Skjelstad 
Rating:
5.0

Customer did not leave a comment.

hilton simpson 
Rating:
5.0

Staff was fantastic! Very knowledgeable and so nice and helpful! Highly recommend this facility.

Ruby Smith  |  First Impressions 
Rating:
5.0

Bad alignment issues in truck but otherwise great service and easy process.

Whitney Forbs 
Rating:
5.0

Customer did not leave a comment.

Justin Green 
Rating:
5.0

Customer did not leave a comment.

Megan Patrick 
Rating:
5.0

Customer did not leave a comment.

charlie gilbert  |  First Impressions 
Rating:
5.0

As a first time customer I really enjoyed the experience with you guys. I was not sure how it would go at 1st but I was very pleased and the fact that it was in door with locked security really helped me out.

Stephanie Irons  |  First Impressions 
Rating:
4.0

Minor - my positive post on my battery was not tightened down well. Car would not start after I left at my first stop. The installer had to jump my car off before I left. We both thought it had to do with leaving the switch on for a while. Again, an easy mistake. I tightened and no more issues. I would still rate the installer high!

Mike Doyle 
Rating:
5.0

Customer did not leave a comment.

Jessie Reeder 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lindsey  |  First Impressions 
Rating:
5.0

I have had two truck rentals and one storage rental in the past nine months. I rate this U Haul branch topnotch. Manager Lana Stutts and her staff do a great job helping customers with their needs. T R Frederick, Customer

Terry Ray Frederick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Martin 
Rating:
5.0

Nothing

Derrick Steward 
Rating:
5.0

The staff greatly exceeded all my expectations. Thanks to all those guys!!

Melvin Henson 
Rating:
5.0

Customer did not leave a comment.

BELAL SULTAN 
Rating:
5.0

Customer did not leave a comment.

Clay Beavers 
Rating:
5.0

The store manager, Lana, is one of the most professional managers I’ve seen anywhere. She was juggling a challenging situation with another customer and provided him with options and clear explanations to help him. While doing that she was kind and in control. She then worked wit us like nothing was going on and gave us individualized attention to address all of our questions. All of her team was equally helpful and greeted everyone. This manager and crew are absolutely the best!

Jennifer Barnes 
Rating:
1.0

Spoke with corporate rep about issues

Frances May 
Rating:
5.0

The BEST encounter/services I've ever had with U-Haul the manager is superb and I've lived in many states over the years. Staff was extremely accommodating and friendly. Very clean, well lit storage facility. I felt that my belongings were safe and I felt secure accessing them as well.

Alexandra Box  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martell Jenkins  |  First Impressions 
Rating:
5.0

Very satisfied

MICKEY LAMAN 
Rating:
3.0

It’s an average UHaul rental place, two people working, did their best. If you get a truck make sure the ramp is installed so you don’t have to drive back to get another truck.

Daniel Burk 
Rating:
5.0

Customer did not leave a comment.

ERIC STOMACKIN 
Rating:
5.0

Granted, this was the last 15' truck available today, so it wasn't going to be the best. it had 180,000 miles and you could feel every one of them! The muffler was shot, the suspension pulled to the left and the brakes pulled to the right (lots of fun when that was discovered), I don't know when it last had a tune up but I expect it wasn't this decade. Your people were great, I love my storage room, but next time I'll look elsewhere for a truck.

Alice Maddox 
Rating:
5.0

Thank you for the great service! Management (Lana) and the other customer service employee made sure my renting process went as easy as possible. The process (of identification, payment, equipment return, etc.) was explained clearly. Management was customer-focused and made it easy to work with. Thank you!

OSCAR OCHOA 
Rating:
5.0

Management (Lana) and employees were friendly and customer focused. Easy to do business with them. Thank you!

OSCAR OCHOA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ED Grover 
Rating:
5.0

Customer did not leave a comment.

Tyna Pearson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH MILES 
Rating:
5.0

Customer did not leave a comment.

MELANIE DEAN  |  First Impressions 
Rating:
5.0

DOING OK JOB FRENDLY PEOPLE

Ronnie Woods 
Rating:
2.0

Yall charged me twice

Brandon Mason 
Rating:
5.0

The associate was very helpful and friendly.

Lucy Garcia 
Rating:
1.0

Customer did not leave a comment.

Nasser James 
Rating:
5.0

The lady that checked in my rental was very professional & explained everything that the pickup location failed to do.

herb towns 
Rating:
5.0

Customer did not leave a comment.

Samantha Owens 
Rating:
5.0

Customer did not leave a comment.

randal mcdowell 
Rating:
5.0

Customer did not leave a comment.

Christopher Covey 
Rating:
5.0

Customer did not leave a comment.

ruben Gonzalez 
Rating:
1.0

I rented the trailer on behalf of the company for which I currently work to be able to move equipment. Your corporation can go to hell for all I care in and of itself. Red bar means nothing to me. Especially since I told the receiving location of the equipment that it would be later in the week before the equipment was returned. Incompetence must be a job requirement to be employed by U-Haul.

John Ballew 
Rating:
5.0

Customer did not leave a comment.

Jeffery Thomson 
Rating:
5.0

Nothing that I know of

Kristy Watson 
Rating:
5.0

Customer did not leave a comment.

Melissa Hays 
Rating:
5.0

very friendly staff, easy and quick process. very helpful on the phone

Jennifer James 
Rating:
5.0

Customer did not leave a comment.

Karen McCann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen McCann  |  Overall Experience 
Rating:
5.0

Every thing was good the lady was real nice to deal with. Service was fast and easy.

James Zaccagnini 
Rating:
5.0

Customer did not leave a comment.

Lynn coosenberry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifford Burge  |  First Impressions 
Rating:
5.0

I use them every other month and they are always great! They always make moving easy.

Rob Jones 
Rating:
5.0

Nothing to improve just keep up the good work awesome customer service and very respectful and very helpful and friendly

Thomas Echols 
Rating:
5.0

Employees were very professional and helpful! Thank you!!

Robin Preuit 
Rating:
5.0

The staff was courteous, helpful, and profesional!!

Rolando Bogran  |  Overall Experience 
Rating:
4.0

I wouldn't recommend the location due to the employee I dealt with.

sharla stokes 
Rating:
5.0

Customer did not leave a comment.

MADELINE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Robert Sherman 
Rating:
2.0

Customer did not leave a comment.

Faye Wilson 
Rating:
5.0

Customer did not leave a comment.

Shumpei Kobayashi 
Rating:
5.0

Customer did not leave a comment.

David Gifford 
Rating:
5.0

The store manager is just the friendliest. She calls me by name great manger. Building is very clean and well keep..!!!

Jenny Lane 
Rating:
5.0

Customer did not leave a comment.

Danny Soelch 
Rating:
5.0

Very nice place

charlie gilbert  |  First Impressions 
Rating:
5.0

Nice people. Been there before and they are always very nice and helpful

Phil Ward 
Rating:
5.0

Great temporary need.

Keith Hager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa caldwell 
Rating:
5.0

Customer did not leave a comment.

Wendy Murphy 
Rating:
5.0

They need to make sure the trailers are better well kept because the locking mechanism kept jamming on me and it was really rusted. Being that it also hooks up to your vehicle putting light in the trailer as others do such as Penske would be helpful when loading at night. Other than that it was wonderful would always refer to the Florence location for storage and U-Haul needs.

Tara Pennington 
Rating:
5.0

Customer did not leave a comment.

Sharon Zbikowski 
Rating:
4.0

Customer did not leave a comment.

Carly Powell 
Rating:
1.0

Charged me $309 for a $20 uhaul and every time I call to fix it they have done nothing!! Do not use uhaul unless you want to lose money!! If it wasn't for that everything would of been perfectly fine!!

Jonathon tucker 
Rating:
5.0

I would definitely recommend this facility over most that I have seen. The staff were excellent and were extremely helpful. The facility was secure and made me feel safe when I was accessing the building. 10 out of 10.

Randi Talley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad Anisur Rahman 
Rating:
5.0

Customer did not leave a comment.

Jamie Cheattom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta Campbell 
Rating:
5.0

None

WILLIAM PHILLIPS 
Rating:
5.0

The employees are awesome

Carol Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Louis 
Rating:
5.0

Customer did not leave a comment.

Robert Browder 
Rating:
4.0

Customer did not leave a comment.

Dana Stocking 
Rating:
5.0

Customer did not leave a comment.

Ashley Overton 
Rating:
5.0

The girl in the office was very nice and knowledgeable. Pickup was fast and easy. Drop off was straight forward and easy to follow. Will use again when needed.

James Lyle 
Rating:
5.0

Staff was friendly and helpful

Jim Pride 
Rating:
4.0

I said yes and the equipment was great but the check in process was bad to return the truck was worse. It's was cold and 1 30 in the morning...my choice...but you have to take specific pictures and when you click to do that it closes the app and you have to start over and it says error about 5x when the pictures are finally accepted it shuts off again and says error. Very frustrating. When I got the truck the lock didn't work with the code and someone had to come help. It took about 20 min to get the truck and almost 45 to return it. They should tell you everything you need to return it so you could be prepared. Other than that I'm thankful you can rent a truck after hours and the location and people were amazing!

Brandy Ragan 
Rating:
1.0

Customer did not leave a comment.

Jona Mcvay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sasha Phillips  |  First Impressions 
Rating:
1.0

See above

JOSEPH KILBURN 
Rating:
5.0

I was very im pressed with the service, cleanliness and security of the facility. It was also nice to be given a free lock

Deirdre Mansel  |  First Impressions 
Rating:
5.0

Great

George Parks 
Rating:
5.0

Customer did not leave a comment.

Steve Glenn 
Rating:
4.0

Customer did not leave a comment.

Tamekia Key  |  Overall Experience 
Rating:
5.0

Nothing to be honest. It was an efficient operation and easy to navigate all the particulars.

Braxton Shaw 
Rating:
5.0

Customer did not leave a comment.

David Simmons 
Rating:
5.0

Customer did not leave a comment.

Phillip BULLINGTON 
Rating:
5.0

Great to work with !

Barbara Rollison 
Rating:
4.0

The truck was very dirty inside and out. There was a pool of water in the handle of the inside of the door. The transmission was almost completely gone. When it was automatically shifting down it kept hard jumping. The brakes, even when fully pushing them down, when on a slight incline the truck would still move. Felt very unsafe driving it. Really disappointed in the whole experience.

Natalie Moore 
Rating:
3.0

The bathroom was locked or out of order much of the time which was inconvenient. When my unit had me locked out because of a computer glitch, it was inconvenient and annoying. I don't like it when staff goes into my unit unnecessarily ( Maddie).

Sheila Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrianna Glenn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Strickland 
Rating:
5.0

Very Pleasant Staff

Carlyn Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlie gilbert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamie Hardy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Patterson 
Rating:
2.0

We went & cleaned out our storage unit on Thanksgiving night to keep from having to pay for a month. I didn’t know I was supposed to call someone and tell him it was cleaned out. I talked to the manager the next day and she said that the housekeeper had let her know that morning that it was cleaned out. But we still got charged for a month. She said that it was electronically done at midnight but it showed on my invoice and receipt that it was done at 10:50 AM on Friday 11–20 4–23. I am not happy about this at all because I am having a rough time like a lot of other people are right now. So I will not recommend this place to anyone. Thanks.

Patricia Creasy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Casey Sherman 
Rating:
3.0

Bad customer service.

Gregory Summerhill 
Rating:
1.0

The deposits was to much so I went some where else. I also pad for utility insurance and didn't get my money back. Never use again

Jona Mcvay  |  Online Move In 
Rating:
5.0

Start with a full gas tank so you can just "top it off" instead of guessing 5/16th of a tank before dropping off the rental.

Theodore Arendt 
Rating:
4.0

Customer did not leave a comment.

Cynthia Hennessy 
Rating:
5.0

The lady that rented me the truck was very friendly and professional.

Robert Bulman 
Rating:
5.0

Everything was perfect good customer service

Martez Woods 
Rating:
5.0

Great staff with great attitude. Made it easy for us.

Robert Burnett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOO 
Rating:
5.0

Customer did not leave a comment.

Dana Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Kounelis 
Rating:
5.0

have a mule available to help agents lift heavy trailers

James Glass 
Rating:
5.0

This location is by far the best and we will definitely be using them again! Thank you, Lana, for all of your help!

KRISTEN TALCOTT 
Rating:
1.0

This location is very understaffed. The gentleman that works the front counter was extremely rude and unfriendly to anyone who had children and spoke negatively about other people's children. We would call in advance to schedule a pickup and they would tell us. Well we don't know if we can because we're the only ones working. Policy was to call 24 hours in advance to have a U- box ready for pickup. They can never find our boxes. One of them they didn't check in and left outdoors for over a week. It was very stressful every time we knew we had to encounter this location

Martin Russell 
Rating:
5.0

Thank yall u feel like family

Kaleb Bradford  |  Overall Experience 
Rating:
5.0

Everyone was very nice and didn’t keep me waiting long . I had help and advice on the trailer I used . I will forever do my business at this location.

Jonathan Lynch 
Rating:
5.0

Customer did not leave a comment.

Daticia Ramsey  |  Overall Experience 
Rating:
5.0

Thank you for being patient with me!

Ladasha Brandford  |  First Impressions 
Rating:
5.0

The staff went out of their way to help me. I would highly recommend this location.

Carol Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charlie gilbert  |  First Impressions 
Rating:
1.0

The online sign up process was a bit confusing because I wanted to sign my husband up to have access to the unit, but it would not allow me to put the same address as mine. I wound up not adding him because of this, then when he went to the unit, he was not allowed access. It was a difficult ordeal! The attendant there said to add his name, but put a slightly different address, like add a .5 to our address. THIS MAKES NO SENSE!!! Members of the same household should be able to have access to storage unit using same home address.

Kimberly Kimbrough  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary Shingles  |  Overall Experience 
Rating:
5.0

Very nice place and friendly service

Shannon Marshall  |  Overall Experience 
Rating:
5.0

Ms.Lana is a very professional person and she did everything right for me with no problems and was very nice.I love doing work with her when it comes to getting my Rental or anything I need she helps out

Lacrisha Bowman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jevin Reed  |  Overall Experience 
Rating:
4.0

This uhaul facility is great because of Lana Stutt. But Butch is not a welcoming person. If I have to deal with Butch I will not use or recommend this place. Butch is very bad for your business not nice. What a shame.

Tommy Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daticia Ramsey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rachel williams  |  Online Move In 
Rating:
5.0

The manager and staff were extremely helpful and friendly, I am so glad I decided to rent a unit at this location!

Cybil Keenum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sabrina Pearson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy Carpenter  |  Overall Experience 
Rating:
2.0

Inconvenient access and very pricey!!

Heather Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeeAnn Morrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lacrisha Bowman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall Coleman  |  First Impressions 
Rating:
5.0

We've had storage at your facility for almost 2 years and have always been treated with respect. The Florence Blvd facility was always clean and well maintained. Your staff professional and always eager to help. Thank you for a great experience and we will continue to recommend your Florence Blvd facility, the Wood Road Facility and your facility in Sheffield, Alabama. The only facility that could be better bc of a one man crew is Florence, Blvd....the gentleman that works there is overworked and needs assistance. He maintains a great asset to this company but it's wearing him down running the entire store. Thank you for a great experience!

Tammy Culver  |  Overall Experience 
Rating:
1.0

Would not work with me on paying past due amount and both of my units went to auction. I lost all of my belongings some of them were very sentimental and personal items and I wish I would have been given the option to at least keep those but I wasn’t offered that choice. Lana stutts was not willing to work with me even though I informed her about me being out of work and I offered to pay past due balance on my first paycheck.

Amanda Curry  |  Overall Experience 
Rating:
5.0

Moving is a very stressful situation for everyone in all walks of life but Ms. Lana made the beginning and end less tedious than the normal pick up the truck keys and leave scenario.

Alexandra Box  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Cheattom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florence Johnson  |  Overall Experience 
Rating:
1.0

I got behind on payments after losing my job. That resulted in me not being able to pay anything online either. I go into work before they open and get off after they close so I cannot go up there either. They also do not have their own phone number to get in touch with them. I emailed multiple times as well with no response. This resulted in neither of us being able to get in touch with the other and they sold all of my belongs.

Abbi Shell  |  Overall Experience 
Rating:
5.0

So impressed with it that i advertised it on my Facebook! Will use it again!

RUSSELL WOOD  |  Overall Experience 
Rating:
5.0

Great experience

ricky shepherd  |  Overall Experience 
Rating:
5.0

I moved my things in storage from 10 miles away because of the incredible leadership at this facility. They go beyond in accommodating the customers, knew me by name within a very few visits and have been more than fair in their dealings with me. The general manager Lana WILL bring business to both the storage and the U-Haul rental. She has excellent business skills but also excellent people skills and that will make such a difference in drawing business in. I would recommend them to anyone!

Karen Jones  |  First Impressions 
Rating:
1.0

This is the most disorganized business!! I had 2 storage units with them! The first I did online and had no problems with. The second I did in store, it was a nightmare! 1st they gave me a unit that was full of somebody’s belongings. They moved me to an empty unit but didn’t put it in the computer so it kept getting locked out for nonpayment from the previous owner. When I moved out of it the guy told me that they had rented it to a guy 2 days before I moved out!

HEATHER MEADOWS  |  Overall Experience 
Rating:
5.0

Need more than one person working especially on the inside to many customers for one person to deal with.

JAKOBY ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Fagan  |  First Impressions 
Rating:
5.0

Very knowledgeable and friendly service.

Sheila Lee  |  First Impressions 
Rating:
5.0

Lana and her team is wonderful! From rental equipment to finding a storage that accommodates our need, we find this facility to be our best option.

Angela Ricks  |  First Impressions 
Rating:
5.0

The Young Lady Lana Stutts Went Beyond The Call Of Duty To Make Sure Things Went Well. Outstanding Employee. ❤️

GREGORY SIMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA FORMBY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Granger  |  First Impressions 
Rating:
5.0

From applying to get a storage unit to getting a rental for my move, Lana and her team were exceptionally helpful. I felt well taken care of.

Joshua Cornett  |  Overall Experience 
Rating:
5.0

Lana Stutts provided excellent service and went above and beyond the standard of service I’m accustomed to across 30 years of renting U-Haul vehicles and trailers. She was attentive to our needs, agreeable, and accommodated the unforeseen issues with our move to Florence. I would strongly recommend Lana to any of my friends and colleagues.

Daniel Hannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN KING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dee Barton  |  Overall Experience 
Rating:
5.0

Facility was very clean

Heather Winters  |  Overall Experience 
Rating:
5.0

Love it ♥️

Sheri Garner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andreas Luntungan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leona Tyler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Jordan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christiane Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamekia Key  |  First Impressions 
Rating:
5.0

You are great in hard times, you don't surprise people with unexpected rate hikes, your staff is always helpful and polite, always clean 😁 very respectful and friendly. Very reasonable rates. Coast to coast 👍👍

Liz Jasoni  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

I Made Sutaantara  |  First Impressions 
Rating:
4.0

Never toilet paper in bathroom otherwise great place

Vicki White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christiane Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grant Edwards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marty Wheeler  |  First Impressions 
Rating:
5.0

This company has always goes above and beyond to make our request a reality. Thank you!!!

Antoinette Samuel  |  First Impressions 
Rating:
5.0

The communication about the access was ok but accessing want good

Mary Shingles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heath Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Sanders  |  First Impressions 
Rating:
5.0

Very friendly. Site clean and organized

Gail South  |  First Impressions 
Rating:
5.0

the whole process was fast and easy.

greg ring  |  First Impressions 
Rating:
5.0

Thanks!

Kelby Rich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmond CLOSE JR  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Mersinger  |  Overall Experience 
Rating:
4.0

I got a free unit for 30 days with my truck rental. Opened the unit and the building structural column was in the middle of the unit. So it was inconvenient to work around but the unit was still free for a month. So I can't complain to much.

Kelby Rich  |  Online Move In 
Rating:
5.0

Extremely helpful and friendly

Vicki White  |  First Impressions 
Rating:
4.0

Thank you very much!

Suzanne Fontaine  |  Overall Experience 
Rating:
5.0

The employees at U-Haul were friendly and nice I moved out four days after I paid for a month but I talked to the manager and they told me that they couldn't refund my money never understood the reason for that cause I done moved out it didn't make sense to me and it still doesn't but anyways they are really good people and my experience with this place was Great God Bless

Gilbert Hughes  |  Overall Experience 
Rating:
5.0

Very friendly staff!

Kim Nix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY SESSIONS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Clifton Dabbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Fike  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Eady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Brunson  |  Overall Experience 
Rating:
4.0

I feel like compared to other units in my area that are climate controlled that this facility is slightly overpriced per month but the convince of the online sign up and the security offered outweighed the difference. Only wish that the unit had 24/7 access for convenience sake as I work night shift but not a huge deal. Also to note, the staff at the facility and their actions to help get me acclimated and moved in we’re fantastic. Best part by far. Keep those people.

Drake Peoples  |  Online Move In 
Rating:
5.0

The staff there is very friendly and helpful I was pleased with my purchase....Thank you guys for helping me get the storage!!! Thanks Again May God Bless....

Gilbert Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Simmons  |  First Impressions 
Rating:
4.0

John, General Manager was professional, helpful, knowledgeable, friendly, and managed the facility well. I was pleased with the service. I’m still renting a storage space, and a couple U-Boxes. Associate Butch was also friendly and helpful.

Regina Gilbert  |  First Impressions 
Rating:
5.0

The staff was great and the place was really clean

KEVIN ROYAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anja Szelinski-D'Mariano  |  First Impressions 
Rating:
5.0

Butch was very nice and helpful!

Jordan Ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson  |  First Impressions 
Rating:
5.0

Very clean. Was able to back truck into an area to unload. It was raining, was able to unload and keep my belongings dry.

Nancy Wells  |  First Impressions 
Rating:
5.0

I cannot say enough about how great this facility is and the customer service is EXCEPTIONAL!!!!!

Renee Painter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle Hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Futrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven Mccroskey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Evans  |  Overall Experience 
Rating:
5.0

Our experience renting the storage unit was really quick and easy. The girl took us right to our storage unit and showed it to us the facility is extremely clean. I would let my friends know to come here before anywhere else.

GORDON CRITTENDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Tonkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Hopkins  |  First Impressions 
Rating:
5.0

Great service

Suhail Masudi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua Bohannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammie Balentine  |  First Impressions 
Rating:
3.0

Made us return the u-haul to a location a lot further away when I had one literally minutes down the street. Called the customer service number to see if I could return it to the closer location and she was not friendly, borderline rude.

April Rogers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELISSA FOSTER  |  First Impressions 
Rating:
5.0

Just wanted to add that Anna Claire was so friendly and her customer service is top notch!

Jesse Sievers  |  Overall Experience 
Rating:
5.0

The young lady that help me and my boyfriend was very friendly and helpful. We need more employees like her. I will definitely recommend her and this this facility to my friends and family.. Anna Claire. Thank you for helping me and my family.. You are such a great add on to this company. Keep up the good work ❤️

Melissa king  |  First Impressions 
Rating:
3.0

I was scheduled to pick up a uhaul down the street from my house. Got there and they were closed. Not sure why I was scheduled to pick up from a closed business. Wasted 4 hours of my time trying to get it all sorted out and had to be late for work the following day due to all of the issues. That was $50 of my time as well. No satisfied with my experience at all.

MEGAN TURNBOW  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JASON LANGLEY  |  First Impressions 
Rating:
5.0

Very well maintained and excellent customer service will definitely use them again

Hillman Gargis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suzanne Fontaine  |  First Impressions 
Rating:
5.0

The Florence Alabama location was very helpful.

Agnes Esparza  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable

Heather King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNY MORSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP ANTHONY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Samuelson  |  First Impressions 
Rating:
5.0

Rates are to high !

Mick Cherepkai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Jordan  |  First Impressions 
Rating:
5.0

Service has improved greatly with the addition of more staff.

Roger Wilson  |  First Impressions 
Rating:
5.0

U-Haul site does not have you listed for return of trailers.

Kenan Lott  |  First Impressions 
Rating:
5.0

Was so impressed with facility and staff that i posted it on my FaceBook!!

RUSSELL WOOD  |  First Impressions 
Rating:
5.0

Nice, new, clean facility. Employees friendly and competent. Access thru keypad card was very convenient. Hand trucks provided for loading/unloading. Price within market norm.

Kenan Lott  |  Overall Experience 
Rating:
4.0

Only would not recommend because costs are too high

Lacondra Reeder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN HORN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Thompson  |  First Impressions 
Rating:
5.0

I have storage units in other places. This is by far the best I’ve ever used.

Nannette Conway  |  First Impressions 
Rating:
5.0

I have probably rented u-haul 10 times in my life. U-haul of the Shoals is the best location I have ever worked with.

Brent Mewbourn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Deatherage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL NELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mari larson  |  First Impressions 
Rating:
5.0

I like the units they have plenty of room inside out of the elements. Not too far away from where I live. Whatever

Christopher Warren  |  First Impressions 
Rating:
5.0

Knowledgable, polite, and professional. Top notch people!

JOHN THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mick Cherepkai  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesse Dempsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Futrell  |  First Impressions 
Rating:
5.0

At a spur of the moment need, the size and price was exceptional. The provided carts made move in and move out so much easier.

Jeffrey Allmond  |  Overall Experience 
Rating:
5.0

Very friendly staff clean facility.

Kenan Lott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUTHIE PACE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN KING  |  First Impressions 
Rating:
5.0

Very helpful and polite.

Justin Hardin  |  Overall Experience 
Rating:
5.0

Very friendly n helpful

Stephanie Stricklin  |  First Impressions 
Rating:
4.0

The gentleman was very nice and accommodating. The woman who came in to work was very rude. When she first walked up, we were apparently trying to get into the storage area through the wrong door. (Not marked as after hours door only). She wasn’t in uniform and came across as a rude, know it all, pot stirring customer. After she put on uniform, she wasn’t much better. Her tone is very off putting. Her customer service skills were poor. Not sure if she’s actually meaning to be that rude or if she is. Also, we brought a lock from home and we’re told we had to use a certain kind for the unit and had to buy one there. Needs access from back of facility to access back units. We were told they had to rent the ones in the back first. Unloading a HUGE uhaul was extremely tiring alone but then having to carry or push everything from the front door, past empty units, to the very last row made it even more so.

elizabeth hines  |  First Impressions 
Rating:
4.0

The facility I moved my storage items into is new. There were a few issues with computer log-ins that came up but they have all been worked out. The units are very clean and the safety that is built into each individual unit is impressive ! I feel my items are safe in their storage unit !

Scott Butcher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Worley  |  First Impressions 
Rating:
5.0

VERY friendly and helpful staff! I'd highly recommend this location.

Jay Jeffries  |  First Impressions 
Rating:
1.0

I was called a liar and told that I would be charged until my truck was returned to the specific location. Will not be doing business with you again.

Alissa Howard  |  Online Move In 
Rating:
5.0

Excelente Store

Juan Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krisna Jones  |  Online Move In 
No reviews have been submitted for this location.

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