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David L.Customer Reviews for U-Haul Moving & Storage of Terre Haute
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shitty customer service, confusing layout
Gaige A.Very easy pickup and processing of the equipment with knowledgeable technicians. I didn't see anything that needed improvement.
Bruce K.This was an actual U-Haul location were as the pick-up location was a side job for them...
Darrell B.It was after hours when we dropped off. Following the app to drop our tow trailer was easy to follow.
Stephen M.I figured the 10x10 room would be bigger then what it is. Also could use lighting in the storage unit or at least an outlet because the units are pretty dark
John B. | Online Move InYou'll did everything fine,thanks.
douglas H.Customer service was top notch dont think it needs improving
Eric J.The gentleman at the counter is extremely friendly and helpful. So outgoing. The customer service that is lacking in this world is exemplary at this location!
Nicholas P.They guys at this location are very nice and helpful. I've been here a few times and it ha always been good.
Jay B.The after hours check in was a little daunting with everything that I had to do, but I understand why it was so.
Lori M.I have recommended this U-Haul to my family n friends. And I will rent from there again and again...
Edith D.The clerk went out of his way to give me the best deal he could. The truck was clean, the store itself is well-kept and organized.
christopher L.Very friendly and helpful
Larry S.Excellent service, made my rental experience simple and pleasant
Thomas S.No problems at all. Quick reservation and pick up. Thank you so much for helping me get furniture picked up and delivered for my son and his family!
Nicole M.We had some issues trying to get into the building initially and the man working was very helpful. He went out to the storage units with us and showed/explained to us the facility features and how to access the building. Overall a great experience, great facility, and I will be using this facility in the future.
Mattie L. | Online Move InIf you'd apply rainx to the windshield. Other than that everything was fine.
Tom W.U-Haul helped tremendously. I was able to get the size truck I needed within a few hours of my reservation and keep it over 24 hours. It was fast and easy getting it and returning it. Very friendly service, I would recommend to anyone. My quote online was much higher than what I actually paid. I was very satisfied!
Kelsey C.Excellent customer service!
Kayla R.Faster processing for personal transaction
norman C.Very helpful attendant
Sherilyn L.None. Easy to get in and out of and everything was organized and appeared well maintained.
Thomas C.He is best Tank You
RANJEET S.Only complaint ...when you order a storage unit online it does not tell you the code it sends you is just a 24 hour pass code. Website does not explain this 24hour code at all ... Other then that ... the Wabash ave. Store is amazing best employee's Uhaul has ever had ... I would recommend a raise for each and every employee at this location ... they are professional, friendly , helpful , understanding , and above all they give you the feeling that your family ..
Robert P. | Overall ExperienceThe loading ramp length was too short for the deck height of the truck, making for a dangerously steep ramp incline. It should be replaced w/ the appropriate length ramp for customer safety!
ROBERT M.Awesome staff at the Wabash Ave terre haute indiana location
Robert P. | Online Move InFilled up gas tank more than what was in the tank when I picked up but still got charged for going 30 miles over. If someone pays to rent a truck don't charge them extra for it.
Jacob F.Vehicle didn't seem safe to operate
Mohammed B.Plenty of unit choices. Very clean facility. Excellent service. It NEEDS a BIGGER PARKING LO
Crystal B.I Truly Believe I Was Over Charge
Charlene P.The online ordering was very confusing. If a truck wasn't available it would allow you to try to order it from early morning..1am to 8am. It was very weird and never said it couldn't be ordered during day time hours. I even had a mix up with a representative on the phone. I explained what place I wanted to pick up and it was still ordered from the wrong pick up in a different town and even different state. Wasn't happy.
Amy R.I do not understand why the monthly rent for a storage unit is not prorated. We live in a world where fast food chains are paying employees by the day but Uhaul can't refund me for the 2/3 of a month's rent when I move out. Come on...
Jim S. | Overall ExperienceWas nice and temperature controlled just wish the was a light in the unit
DAMIEN P. | Overall ExperienceVery tight lot with not much space to navigate
Kay K.Personnel was helpful and knowledgeable
Kevin R.friendly, kind and outstanding employee. Highly recommended
joseph W.Maybe a little lesson on where things are in and on the trucks would be helpful
Kathi G.Let customers know that a text will be sent after check-in to inspect the vehicle and confirm license plate. I did not know about this until after I had returned the vehicle. Really, in my opinion, an accompanied inspection prior to leaving the parking lot would be preferred. The staff at the Terre Haute location are very polite and helpful. I would use this service again if I needed it.
MIchelle B.My only suggestion is for the location to be better staffed. Seems there is only one person working at a time and this is a busy location.
Julie W.Nothing. Pickup and drop off were smooth and convenient. Staff were friendly and personal both times I was in.
Joe O.Happy
Jeremiah C.Have a way to get someone to answer the phone. You don't have a number for hitch installation plus you can't get know one to answer
Albert M.Fix shifter problem, going in and out of gear randomly or changing gears will driving or backing up
john H.Get rid of rude staff
Alexandria T.Shout out to Buddy. Dude practically saved my life. My moving day was so chaotic and stressful, nothing was going like I needed to and he really helped me out. I really appreciate it more than I can say.
Wanda W. | First ImpressionsIt's very busy on the weekends. I would arrive 60 minutes before your scheduled pick up if doing it in person. My point of view is I rather wait on an employee instead of using self service. I'm old school.
Virginia K. | Online Move InEntire staff is knowledgeable, assessable, friendly, and helpful
tami c. | Overall ExperienceAfter hours it was difficult to get into the building when you called the number for after hours nobody got back with you. The payment was the only thing you could expect for them to get right. Very small rooms and price went up frequently. The building was decent but not great. I will look into other storage facilities in the future if the need arises
angela s. | Overall ExperienceHad roaches
justin c. | Overall ExperienceNice and helpful people who helped me every step of the way with trailer return and accessing storage room.
Steven B. | First ImpressionsNot crazy about the ramp. But, the people are great and it served my purpose.
Kevin R. | Overall ExperienceEverything went great, person we worked with was nice, knowledgeable & helpful
tami c. | First ImpressionsGreat service
Paulette M. | Online Move InWilliam K. From The terre Haute store was Exceptional. Very courteous And Friendly and helpful any time I needed anything. Never Had any issues with Keeping My items secure here. Would definitely Use them again if Ever needed to. Thanks to their whole Team.
rachel c. | Overall ExperienceBest prices on moving boxes. Clean trucks and property.
tilia d. | First ImpressionsKept charging late fees when the staff told us it would automatically come out of the account.
ronnie m. | Overall ExperienceWould have liked to have had an outside storage, but hopefully, I’ll have this one for one month free.
DONNA M. | First ImpressionsThe employees of this facility was very helpful understanding and respectful they took the time to work with me but it was time to rent a truck they knew what they were doing it was fast and convenient returning was excellent service
VALERIE W. | Overall ExperienceThe Staff was very friendly and there to help at all times!! Not a single problem having my things stored there for14 Months. The place is always well kept and clean. Also, Air inside the facility!!
Cari D. | Overall ExperienceEverything was in great condition.
Bruce B. | Overall ExperienceCustomer service was excellent. Very helpful with questions. It was my first time ever using a storage unit and the worker offered to help me with the entryn if needed.
michelle j. | First ImpressionsI had to store my things for an unforeseen amount of time, fast forward almost three years later and pulling it out of storage it was like I had just put it in there. The facilities really are well maintained and very secure. Thank you for everything!
Lisa W. | Overall ExperienceThis was a great experience.
Jessica S. | Overall ExperienceWith the pandemic, it was challenging to get a unit but persistence paid off! The front desk staff was professional and knowledgeable. They were very helpful. The unit was clean.
Jessica S. | First ImpressionsThe people in Terre Haute In. Were extremely kind and helpful.
Emma G. | First ImpressionsIt smells like dead animals as soon as you walk in. The 2nd floor smells terrible. Rat traps everywhere.
Lori K. | First ImpressionsEasy sign-up and move-out process, having the carts and side ramp available were helpful. Friendly staff as well.
Vincent S. | Overall ExperienceGreat people, friendly and helpful!
Lucinda B. | Overall ExperienceGreat customer service
Larry H. | First ImpressionsBeing 1 month late on a storage unit should not mean adding OVER the amount of the storage unit itself in late fees and lock out. Give the customers at least another month to catch up before doing all that while we are in a NATIONAL pandemic and times are hard. RIDICULOUS!! other that garbage, the workers and facilities were great.
Deidra J. | Overall ExperienceOur experience was terrific. Staff was very easy to work with and the move out was smooth, with no issues. We will be back next year after Rose Hulman year is done. Thank you!
amanda C. | Overall ExperienceWish they had more units available and a 10x20. Mice traps in unit so a little concerned about my stuff.
Daniel S. | First ImpressionsI moved out of town and still paid on my storage unit for years until I was able come back and get my stuff. It was well kept. Climate controlled...no mildew!!! The office staff was always helpful and prompt when I would arrive. I recommend this place to anyone!!!
CHELSEY B. | Overall ExperienceThe facility is definitely in need of some repair & updates. But clean, I was disbelief by the large rat baits in the actual unit & around the facility.I am Terrified that my belongings will be a rats playground while there. I hope that's not case.
Keisha J. | First ImpressionsGreggory went above and beyond to ensure a great customer experience!
Virginia T. | First ImpressionsGreggory went above and beyond to ensure a satisfied customer. THANK YOU!
Virginia T. | Overall ExperienceVery Happy with this Location
Theresa L. | Overall ExperienceI found broken glass in the parking lot for days.
joseph k. | Overall ExperienceI had the storage unit for about 15 years with only a couple minor problems. The office took care of the problems right away. Good job, and I'll be back. Thanks.
MARVIN W. | Overall ExperienceI had my belongings in storage for 3 years. I was supposed to move out of state to teach for a year but it fell through and I ended up living with family. I wasn’t pleased that rent increased 2x in those 3 years and for what? It was also horrible if I needed to reach someone. Rarely was able to. Often when I did the agents were rude. I paid most often in advance a month or more and yet when I needed just a few more days to move my stuff out I was forced to pay a full month more and told there would be no prorated return. I literally paid an additional month for like 7 days before I moved out; an expense I didn’t need while trying to move into a new home.
Shauna S. | Overall ExperienceI couldn't have asked for anything more.
Gary L. | Overall ExperienceEverything was great except I noticed what I believe to be mildew on some of my stored items. So far It has come off I believe except for on some pillows. Obviously the humidity control was not up to par in the actual storage units but for the most part my things were stored safe in a place all summer. Pretty happy with my experience.
Della G. | Overall ExperienceThe staff here are amazing! They go above and beyond to help with any issue or to answer any question. The facilities are well maintained as well as the equipment. This place and the people working here are all top notch!!!
Thomas M. | Overall ExperienceI give a 5 star rating because of your experienced professional staff member Todd!!! I look forward to working with him in the near future
Kathleen M. | First ImpressionsHighly recommend U-Haul Storage!
MARK W. | Overall ExperienceHad an issue with access cards not working. According to staff their "system" was not allowing us access to the facility on several occasions. Therefore we could only access our storage when the facility was open so that staff could let us into the facility. Not very convenient.
Carmen R. | Overall ExperienceStorage was clean and the workers in the store were very helpful overall a great experience and i would highly recommend to all my family and friends!.
Chris B. | Overall ExperienceThey charge to much money all uhaul is want your money hungry
Terry E. | Overall ExperienceEveryone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!
Lisa W. | First ImpressionsAfter moving my mother from OK 1/1/2020, we needed to store her belongings for a couple of weeks. The unit had to be swept out as we waited. Covered in debris and broken glass. Not clean at a all.
Rex S. | First ImpressionsI always use U-Haul for all my moving and storage needs. Location on Wabash in Terre Haute IN is the best.
tina m. | Overall ExperienceLove this place
jonathan M. | Overall ExperienceGreat facility. Storage, truck & trailer rental/drop-off, moving supplies all available. Staff was helpful & friendly. Would use them again and recommend to anyone needing storage!
Roger C. | Overall ExperienceRecommend De-Icer or sand in front of rental units. Gutters drained right in front of units and getting to my unit (113) was treacherous. Nothing but a solid sheet of ice! Staff awesome, place clean!
cindy g. | Overall ExperienceThe units were not that clean and it looked like there is mold in one of the 2 units we rented
sean t. | First ImpressionsUhaul truck broke down twice i had to pay 2 rooms at motel bad experience overall.
Terry E. | First Impressionsall waz fairly well till I found a dead rodent and the hole it ate thru to my locker, im hopin it didn't eat up my stuff and I wont know till I open EVERYTHING up will I? lockerz r 2 expensive alzo
CHARLES L. | Overall ExperienceWabash location has a great crew. Nice bunch of folks, very helpful & friendly.
pamela e. | Overall ExperienceEveryone was so very helpful. Great group of folks to work with.
pamela e. | First ImpressionsThe staff was extremely helpful
Betsy M. | Overall ExperienceOur family selected this storage facility because it offered a climate controlled unit. It was comforting knowing that our belongings were safe. The staff were very friendly and helpful.
Kathy s. | Overall ExperienceI went into the store in person and made a reservation for a 10 by 15 storage room. Went over few days with my items to sign the lease only to be told, sorry all rooms have been taken.
Sonia N. | Overall ExperienceSuper easy to work with
Emma r. | Overall ExperienceI was never able to get in contact with the store directly. It took me 2 weeks to let them know I had moved out of my storage.
JAWAUN T. | Overall ExperienceI moved half my things in at 6:30pm the doors to the storage building were propped open. I came back at 8pm, after the store closed. The door was still propped open. Someone should really be checking
olivia a. | First Impressions.
BECKY S. | Overall ExperienceAlthough the roof had a leak and I lost a kitchen table and a love seat sleeper sofa, the unit was great. Thank goodness I had paid for insurance to cover any damage.
Gesila H. | Overall ExperienceVery nice facility. Good service.
Nancy R. | First ImpressionsI have moved several times and have used this UHaul facility not only for transportation but also storage. The staff is nothing less than exceptional. Also friendly and helpful.
LINDA C. | Overall ExperienceThe guys there are wonderful
roxanna s. | First ImpressionsWas very friendly
jennifer s. | Overall ExperienceExcellent
John T. | Reservationstaff was wonderful especially lia . she is wonderful was disappointed to find my couch had been ruined and completely covered in mold after just 2 months in the unit so now im without a livingroom s
Viola C. | Overall ExperienceThis place was rude, dirty, took more money out of my account after just paying my unit bill. They took forever to return the money. Then there were roaches in my unit. So i hd to throw away alot.
Brittany H. | Overall ExperienceI ended up getting mold on all of my furniture, which resulted in me throwing away my couch and mattress. The staff was always wonderful, but I would never ever store my things there again.
Alexa M. | Overall ExperienceOne complaint is that I used the app to rent a truck, and I was supposed to be able to use the app to check-in, but when I finished I had to go inside and wait in line for a key, seemed pointless.
Michael W. | Overall ExperienceThank you for your help.
Courtney e. | Overall ExperienceCustomer service was great
katie c. | ReservationThe staff was very friendly, courteous, and helpful. Moving is always a hassle but they made the process much easier.
Stephen W. | ReservationEverything was great. I was due a refund and it was back on my card within an 30 minutes.
Aaron B. | Overall ExperienceThe facility is very clean and secure. The staff was great. The only complaint I have is there is no lighting in the actual storage units.
Megan H. | Overall ExperienceThe staff at this location were helpful and accommodating, but the inability to reach anyone by phone was an issue! Also, one of our units was wet when we moved out. Helpful staff is the ONLY ok part.
jennifer H. | Overall ExperienceNeed to find different staff
Nick G. | Overall Experience