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James OCustomer Reviews for U-Haul Moving & Storage of South Montgomery
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Because the largest storage that was available to me is on the inside and it doesn't have 24 hour access.
Vicie T | First ImpressionsI Just Want To Give Brandon A 100 .He Has Excellent And Also A Very Very Very Very Hard Worker.He Has. Very Excellent Costumer Service Experience And Very Good With The Customers.I Would Definitely Recommend My Family And Friends To Him.
Toyota WGreat unit and facility. Only complaint I had was several times autopay did not work and I was charged late fee for payment.
Robert s | Overall ExperiencePlease come up with a frequent flyer plan....I have to go through the same tedious check in every time I use your services.
ROBERT BGreat job
Herbert B | First ImpressionsNeed to check headlights and brakes light only had one of each but overall the move was great
Loeta TGood equipment at a fair price!
William CI don't see anything else to do because The worker Brandon was their when I walk through the door when I walk I the door when I called the office he answered the phone he was a Blessing and very patience Thanks Brandon.
Shelia SY'all was good to me!!
Larry WI can't think of anything, you all were wonderful.
verna pCharged me for fuel, that was refunded, not customer friendly at all...
Jerel RJimmy was very nice and helpful to help me pick out the size and his associate there showed me how to open and close the door securely. Jimmy was very prompt and honored the 7:30 a.m. time for me to pick it up and they fasten it to the hitch on the back of my truck for me.
Roger B | First ImpressionsTruck had one working on front. break lights didn't work on back. I had to pay someone else to use there truck at night
Latanja Jit where good
DERRAN A | Overall ExperienceClean cargo area of van.
Willie HAwesome Staff
ROSA S | Overall ExperienceThe vehicle was dirty inside and out. There was a tire pressure warning light on the dashboard. The driver side windshield wiper was inoperable. Not a good rental this time around.
Warren SThese would have been great if it was bigger my couch wouldn’t fit nor my kitchen table. They were way too big. I had to cancel and get a truck so I could move it myself.
CORNELIA DShamekia at the counter is very nice and polite she handled my issues promptly. This is the only location I've ever had issues with. They over charged me, claimed I used equipment I definitely didn't use, and I had to contact the call center and go in person again to try and get my money refunded. I was told the manager would be giving me a call to talk about my issues and help me with my refund. I never received a call, just an email saying that I was getting a partial refund. I then had to email the manager back again to get the remainder refunded back to me. I needed to extend my rental again but I just went to a different location instead.
Michelle HRat/ mouse poop in the truck and U-Haul had a crack on the side and rain got all of our furniture and bottom boxes soaked. Staff was very kind and professional and went out of his way to pick up the truck because the one there was not in good shape however the truck we received was clean looking in from the ground however when we started loading it was discovered that mouse/rat feces were all in the back. This was the worst experience I’ve ever had moving.
Hope WMr. Jamaal was very helpful and pleasant. I already have recommended someone there. Thank you for everything.
JOYDONNA H | Overall ExperienceEverything was great and I will be back if I ever need too
Andrea DAdd another desk clerk to speed up processing…
Vernell JJamal is a excellent manager and a pleasure to work with
DAVID BI'm waiting on my refund of $45
Tytus K | Online Move InExcellent service very attentive. Answered questions as needed.
Alberta SApplying for a storage rental is tantamount to applying for a mortgage. Mandatory insurance? Home insurance account number and contact information? No thank you.
Dora C | First ImpressionsGreat management, keep up the good work
Hilmi SNothing every thing is good.keep up the good work.
SHARON JThe GM Jamaal was very helpful. Awesome guy. I would recommend this location to everyone.
jacob pExcellent customer service.
William CNiec an friendly
Nancy D | First ImpressionsFriendly Nice
Nancy DManager does an excellent job communicating and managing this location.
Lovelle JThe parking lot is really dark starting at 5 ish in the evening. Being a young female, I don’t feel comfortable going in my storage alone. I don’t feel like it’s safe when it’s so dark. Especially around the entrance into the actual storage units closer to the end of the building.
Brittnie G | Overall ExperienceEverything was great and all the representative that where at work thins passed Saturday 1/6/23 worked cohesively together.
Mark HEverything was just. Great Keep providing great customer service
Ferderdar FThe parking lot needs to be paved. It rides rough. The store was very clean and the store representatives were very professional and courteous.
Mary MI’ve been moved out for about 3 months now
Anthony M | Overall ExperienceOutstanding and expedite customer service.
JEFFERY IThis location gave service ABOVE & BEYOND... I was able to check in and out of my truck SWIFTLY! This is the only uhaul in Montgomery that I will use!
La PN/a
Jalen MI put my stuff in storage and when I came back to pay the bill, my storage was gone. I don’t know how to receive this, but I have been with U-Haul all my life.
Eric C | Overall ExperienceThanks to Jamaal Grooms who has such an amazing customer service attitude got me together within a few seconds EXCEPTIONAL CUSTOMER SERVICE Sir‼️‼️‼️
Bronta M | First ImpressionsHad a very smooth experience. Equipment was nice and worked as advertised! Would definitely recommend to anyone.
Russell HSuper fantastic Service, very professional staff!!! This Uhaul location is the very best in town.
Kimberly BEach staff I encountered at this location was very nice and helpful. They went above and beyond to help me with anything I needed and answered any questions that I had. I would definitely recommend this location to anyone.
Canasia T | Overall ExperienceThe staff wasn’t really friendly just basically getting you in and out
Brittnie G | First ImpressionsAbsolutely nothing. The experience is already top notch as to why I keep Coming back!! Awesome professional team at this location.
Mark MTruck was not clean. Keys were hard to find. Once I arrived home I was unable to unlock the back and had to drive back to the location to get the key that was supposed to be attached to the truck keys originally. Slow service during pickup and re-arrival.
Keshan SReally loved experience !!!
cecil hManager was a very good Man appreciate your service Thank You ---
steven m | First ImpressionsGreat customer service and truck was clean. Gas was only at quarter tank so I’m glad I didn’t have to go far!
Robert SNo mailed information that rates changed. When I received called from uhaul to come in to make a payment. I explained I will be in Friday and the young lady stated I will notate the account. I asked the staff member to explain the rate change the young lady couldn’t explained instead she gave me attitude. She stated, I don’t know and you should have received something in the mail! I explained, I didn’t ! She said you still coming Friday? After agreeing to Friday payment. The young lady thought she ended the call with me. I over head her discussing that I’m questioning her about a rate change and she doesn’t have to tell me ( profanity) . She also stated I don’t pay on time anyway. She discussed that I was wrong about storage 01620 due date being changed due to employee placed my storage as though I moved out so manager started my storage over only charging me insurance and didn’t change due date to original date becasue I didn’t have paperwork for proof of open date. Paid account out to make arrangements to relocate my items.
Jessica W | Overall ExperienceGreat experience, everyone was very nice.
James BGreat service and great employees, keep it up
Hilmi SBrandon and Aaron were excellent as always
Richard c | First ImpressionsVery nice customer service. I rented a storage room for 1 year never had a problem. Friendly staff always clean and quiet. Thank you!!
VERONICA H | Overall ExperienceI loved this U-Haul facility and I will definitely be back for any storage or U-Haul needs .Keep doing what you guys are doing .
Kymesha C | Overall ExperienceI had issues with the online app & paying my monthly fee and I was never assisted just only told a new price
Marquel H | Overall ExperienceStolen my tv
kivondria b | Overall ExperienceEverything went well and I will be returning in the upcoming years
Carla S | First ImpressionsReasonable price and friendly professional staff
APRIL R | Overall ExperienceN/A
KEOSHA H | Overall ExperienceService was amazing. Your staff is very friendly and well informed. They gave me peace of mind concerning my storage needs, so I could focus on other things. Moving is not fun and can be very difficult, but Uhaul made it simple. Thank you
david d | First ImpressionsThe parking lot needs maintenance.
CHERLY S | Overall ExperienceThe staff was not friendly at all. Dee (I think that was his name) seemed very unconcerned about anything.
Regina L | First ImpressionsWould be helpful if the website mentioned when booking that you need to buy a U-Haul lock for self-storage. That was a slight surprise extra cost (but not a huge deal).
katie s | First ImpressionsThe guys at Uhaul are the best. Dont take my word go rent and find out for yourself......
YOLANDA T | Overall ExperienceI had a storage unit and I fell behind I talked to the manager Brandon and he extended it for 1 months when I call to explain what happened the employee in February told me my items would be sold so I did not worry about it because at that time it was little over two hundred dollars. Two months later I got a notice from until about payments on the unit. I answer all emails gave them my new address and phone number two different times. I called the unit and requested to talk to Brandon and I got no results. I was transferred to a place in the company when the phone is busy and left msg. The gentleman I talk to said I could not make double payment to catch up. I am a disabled vet that cannot afford that much and now I think they gave me the runaround until the bill got high as it is.i have moved 50 or more with uhaul and did not have problems but I guess it went to the wrong site and got cheated. I tried to catch up but no one would answer or get back with me. Thank you for hearing me out.
NATHAN B | Overall ExperienceExcellent customer service, helpful, patient, and kind D. Love
Edana L | Overall ExperienceAaron was excellent, best customer service ever . He was so attentive and knowledgeable. He was very polite and helpful. He is the epitome of what great customer service should be. I don't know the other young man's name that was working but he was great as well. We had a box of trash that needed to be discarded but the dumpster was on the back so he told my husband just leave the box at the door he would make sure it was discarded. We are older people and that ment a lot to us.
Marilyn B | Overall ExperienceThe worker was very helpful doing the process of get the storage and rental truck. I appreciate his kindness and being respectful, it goes a long way for repeat business. Thanks
Antonia L | Overall ExperienceI couldn't move in until the 15th, and I didn't have any problem to update and change my move in date on the Internet. I love how it's very user friendly! The place also looks great but the storage site was a little bit too warm. I'm not sure what the temperature was, but it's not cool enough.
Tony L | First ImpressionsHelpful and kind
Anne D | Overall ExperienceBrandon and team provided superior service
Richard c | First ImpressionsThere's no other place I would rather be than with this U-Haul facility, they're so nice and courteous and always go above and beyond their means to help you....
Deatrice L | Overall ExperienceI will never ever use your storage again because my storage was March 28th,2023-April 28th, 2023 and I paid it early because I didn’t exactly when I was moving. So I got my things out the storage on April 1st, 2023. I didn’t use the storage but 3 days after my storage was due. And couldn’t get a refund for the remaining days I wasn’t going to use the storage. I feel like that was a ripoff. A $147.00 going down the drain
angele d | Overall ExperienceVery satisfied I recommend any & everyone to try this location
JEREMY M | First ImpressionsI will come back if needed
SHARON J | Overall Experiencethey were great
Myiesha H | First ImpressionsParking lot for outside storage needs maintenance. Too many holes. Customer service and the manager at this site were always helpful and friendly.
JANET M | Overall Experiencegood spirited people..thanks for the help
steven m | First ImpressionsGreat facility and great prices in the unit. Thank you all.
THOMAS T | Overall ExperienceThey were very nice and helpful and didn’t mind us joking with them
Catherine C | Online Move InThey were so nice and friendly and they were laughing and talking to us , made us feel so comfortable
Catherine C | First ImpressionsSteven and one other was great. Brandon was not really helpful no return calls. Need better training
DARYL F | Overall ExperienceI had a great experience
tabitha w | First ImpressionsThey worked with me on getting my belongings when I thought it was lost
Annie T | Overall ExperienceEveryone at this store displayed excellent customer service skills and was very courteous and professional. Especially the manger, Brandon Hunter, who made a very stressful transition go more smoothly than I could have ever imagined. Please let Brandon and the others at the store know that their hard work and professionalism is much appreciated.
Tawanna L | Overall ExperienceAwesome staff......
YOLANDA T | Overall Experiencef u c k y a l l
Ayanla B | Overall Experience10/10
Wesley T | First ImpressionsJust need to be clean out every move out other than that it’s stra
Jennifer C | First ImpressionsDifficult lock latch. Hard to get latch in slot to secure with lock. When really busy, which seemed to be most of the time, it was hard to get assistance. Need more trucks for one way.
SHONDRA M | Overall ExperienceManager is exceptional.I will definitely be doing more business there in the future
Norman G | Overall Experience- The staff is always helpful and goes the extra mile to make sure the customer gets help no matter the situation.
Robert M | First ImpressionsVery professional
Samuel B | Overall ExperienceThe staff was very friendly and the manager Brandon was always friendly and helpful
Lakisha B | Overall ExperienceThey was helpful and they assisted me with my service
Wilamay S | First ImpressionsTop notch storage facility experience. Who would want to use any other storage facility. Well done!
HENRY F | Overall ExperienceProcess was easy and the staff very professional and welcoming
Terrell P | First ImpressionsMy unit was broken into I had to move out a lot of my belongings was missing
Valeria S | Overall ExperienceVery clean facility. Staff were friendly and kind.
JANET M | First ImpressionsThe Gentleman Agent Joe was very polite and willing to answer all my questions and was very courteous!
Yvett P | First ImpressionsThe manager was very unprofessional with a nasty attitude. I would never use this location. My storage unit was the wrong size instead of making the adjustment when I got there they gave me a hard time l. So I ended up having to buy 2 storage units verses one.
santana e | Overall ExperienceSteve, Aaron, the guy who favors Yung Joc and the manager, were all helpful. I'm a lady and had to load/unload and drive the truck to n from storage all by myself. I felt motivated. Skrong!
Kay F | First ImpressionsThanks for great hospitality
LANTA B | First ImpressionsFriendly staff! Will come back if I ever need storage again.
Annette B | Overall ExperienceI definitely come back
LENORE C | First ImpressionsGreat service, smooth process!
JASMINE A | First ImpressionsGreat customer service and support.
RUDOLPH P | First ImpressionsThe only reason why you guys did not get a excellent form me. Is because we as customers did not have 24 house to access our unit especially when we the customers have a key card to get in side the facility. And the billing process of the U-Hal is the absolute worst you all did not or do not notify anyone if they have a bill or if the bill is pass due
Phillip H | Overall ExperienceGREAT CUSTOMER SERVICE
LASHONDA W | First ImpressionsIt was indeed a pleasure doing business with them, it was pleasantly seemless. They were kind, curtious and helpful. Would do business with them again.
Reatha Y | Overall ExperienceMy card was charged twice!! My access code didn't work due to the system being down. These things are the only reason why I gave an average score!!! The service as far as the employees was good.
Beatrice B | First ImpressionsGreat customer service from the whole team!
Ryan C | Overall ExperienceExcellent Experience thanks for all the help
Naisha J | Overall ExperienceGot a little concerned about my items, as I saw a roach on the wall, upon leaving.
Tony M | Overall ExperienceSteven was helpful And excellent customer service
Jerry A | First ImpressionsVery friendly and helpful
Anthony M | First ImpressionsBooked a 10x10x10 unit 2 months in advance from my move. Had a reservation number and when I arrived they told me they had no units available so I would have to go to another location. The location they recommended was closed on that particular day. The staff was kind to work with me and offer 2 of the 5x10x10 units that they did have available. The problem lies with the booking process when calling uhaul. Don’t allow a reservation for a unit that is not available and does not exist. That causes a lot of headache for the customer and the facilities staff.
Jason G | First ImpressionsThe manager Brandon Hunter and staff were extremely helpful and friendly. After 9 hour drive from North Carolina it was a pleasure to come home to friendly professional staff.
Lakisha B | First ImpressionsIt’s was the best storage unit I every rented
larry w | Overall ExperienceStaff is rude and unhelpful. I left do to staff rudeness
John B | Overall ExperienceStaff was very friendly and helpful.
Arthur P | First ImpressionsDon't know how my furniture got messed up in storage
Timeka T | Overall ExperienceVery friendly
William E | First ImpressionsI LOVE LOVE LOVE ABSOLUTELY LOVE STEVEN!!!! His customer service is OUT OF THIS WORLD! He will definitely do ANYTHING possible to best convene his customers, this is definitely how you keep customers returning. As long as Steven is a member of the company, I will forever be a part of the U-Haul family! - Kayla McDowell 💕
Markayla M | First ImpressionsThe guys was very helpful and professional
Leslie t | First ImpressionsSuggestion, it would be more convenient if there was longer access hours to the storage units.
Willie D | First ImpressionsGreat manager…always helpful and friendly!!!
Aliki B | Overall ExperienceGood place to storage merchandise
Shirley H | First ImpressionsThis is a good location to store your items. I had no issues and the staff, although usually busy, they try to take care of their customers.
JOHNATHAN J | Overall ExperienceGreat!
Ananias P | First ImpressionsVery friendly and helpful
Sha'Ron S | First ImpressionsThe young lady thst initially helped us never processed our paperwork and it was because we did not get an access card we came back in to discover this major error. Perhaps better training for yiur Nee employees or not leave them without the manager. Joe who was there at night was a dream! Super nice and accommodating! I-Haul redeemed!
AMANDA L | First ImpressionsNeed lower prices and military discount also for retirees and active duty dependents
Mary R | Overall ExperienceI have to say that the representative Joe Walker Jr. was extremely helpful. I came in at the end of his shift and he still made sure that my need was met beyond satisfactory. I can’t explain how deeply I am thankful for his help. Please convey that to him for me. Thx Uhaul
ANTHONY C | First ImpressionsI reserved a unit on-line. I was unaware that I needed an access code. I was only provided unit number. I had to leave all of my belongings on truck overnight and incur an additional day of truck rental and costs. Currently waiting on facility to open to obtain needed information to move in.
Carol F | Online Move InEveryone there is always nice and helpful
Katrina S | Overall ExperienceThe sales associate was very friendly and professional.
Helen R | First ImpressionsGood spaces for storage comfy
darnell a | Overall ExperienceThe service was awesome!! The system went down, and Justin still provided great service!
Cameron P | First ImpressionsThere weren’t enough outside storage facilities it was an inconvenience for me to have to walk down the isles with my items I wanted to store besides that everything else is perfect
TODD E | First ImpressionsI have a complaint. I was told that my 26ft truck can be pulled into the storage on the part that was assigned as I proceed to do so I hit the top part..so why did that happened because they failed to tell me that it's broken & now I can't pull in. This is after I go & ask why was I told to pull in knowing their pull in space is broken. I don't not like being misinformed. The damage was not much because I was backing up slow...But just imagine if I wasn't. Because of this information was very important...so yes im dissatisfied with this particular part of my move..The other part was compensated. This was 1 of my worst moving. From being taken off the reservation list that I made 1 month prior to bring told I can pull up & unload to having a minor accident then get told our pull in is broken....I fell very disappointed
Cyntheia J | First ImpressionsMy overall experience was great! Checking in was very efficient and seamless.
Rose J | First ImpressionsSteven is absolutely wonderful. i’ve had nothing short of a good experience every time i have to interact with him.
Nyla B | First ImpressionsThe price was better than a competitor so I canceled with the competitor and leased a unit with uhaul.
Theresa P | First ImpressionsI was Locked out My storage room for 3 Months still paid on time Being told The only person that could preform a cut lock only come by every now and then I was told I would receive call backs I was told I would be Giving a Discount for the inconvenience none of that Ever happened this has been the worse experience and on top of that when I Finally Paid a Lock Smith to Get in Some of my Items was wet From Water Getting in Unit and there was Mice Dropping inside the unit I'm very Disappointed in the experience I Had I just removed my items and went to A Different storage facility
Juanita G | Overall ExperiencePrices to high
Mary R | First ImpressionsEveryone was nice , they were helpful and friendly
Constance J | Overall ExperiencePoor experience began on Mobile Hwy which latter created an issue at this location. Same is true with the final truck rent. This location claimed there was no one way rent truck for me as far as Salma only to learn leaving the location and 30 minutes prior to closing there was one on Mobile Hwy. After renting and dropping off, what was informed was learning to not be the end result. U-Haul nor it’s staff in that error does not seem to keep or honor their word even when after holding the phone extensively to make reservations and constantly hear the call is being recorded, does U-Haul see that Customer satisfaction is priority. I’m a very unhappy customer due to my experience and as soon as I empty my last two units, I plan to never do business here again via truck and units.
Felecia S | Overall ExperienceLady at the front desk was so rude. I asked her to show me the unit and she refused. She only showed me on the wall but refused to take me to the actual unit. Was not friendly at all. Once I paid for my unit. She didn’t even tell me where my unit was located. I had to constantly drive around to find it on my own. Will never come here again.
ANGELISHA G | First ImpressionsDid not appreciate being forced to the back of the facility with so many open room MUCH closer to the access doors. And the “Corporate Policy” to make employees do thank is total BS…. That’s why I moved to a different storage facility
John A | Overall ExperienceThe customer service was less than satisfactory. Nice facility!
Pamala R | Overall ExperienceMy storage unit rental was purely temporary. The time was short because of this.
Michael B | Overall ExperienceFriendly Staff
ROSA S | First ImpressionsThis facility is air conditioned and has a storage restroom. It also has loading carts and is clean. The parking lot could use some paving but overall this is a great facility.
Bettie C | First ImpressionsThe uhual storage facility in south Montgomery AL is very poorly managed! I will not ever recommend to anyone!
Katherine T | First ImpressionsBlake did a great job
Hampton H | First ImpressionsLocation was abandoned for some time, and Uhaul has only recently moved in. Uhaul facility was soft open, and needed much interior and exterior maintenance. If visiting Facility, show patience and courtesy to Uhaul and employees; they are currently in the process of converting an abandoned facility into a functioning, reliable storage facility. I am confident that the facility will improve over time, but my review was current from early 2021.
Matthew K | First ImpressionsVery helpful kind and caring staff. Thank You!!!
sherry h | First ImpressionsThis was the best experience that I have ever had before. Ms. JANET SPEER was very professional. She even made some suggestions when renting a storage unit, that I haven't considered. Anyone consider getting a unit, with excellent cordial experience.Go to 2333 EAST SOUTH BLVD. & ASK For the BEST MS. JANET SPEER, & General mgr. They are GREAT
Casandra C | First ImpressionsAll good
John W | First Impressions