Prompt courteous service. Both check in and check out
Michael BassettCustomer Reviews for U-Haul Moving & Storage of Sidney
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had issues with the steering - it was very tiring to constantly having to keep it going where i wanted it to. some kind of alignment or front end issue. Otherwise, it was fine.
bruce blackettGreat lockers. Very clean and safe. Extremely friendly.
Joel Jacobson | First ImpressionsStaff are wonderful to deal with and very helpful.
Monica StevensonAlways a pleasure. Great staff, excellent location. Thank you for the amazing service, Royal Moves
Royal MOVESAlways a pleasure, super close to the airport! Thank you for the amazing service as always!
Royal MOVESIt was so much easier to deal with a real person instead of just an app!
Jim NOSOGreat staff
Kendall HowardEverything was great, staff at pickup and drop off were knowledgeable, friendly and helpful
Stephen O'ConnorSame. Manager very friendly and professional.
Bo Karl Bengt FelleniusSonia is incredible..tx
ugljar zdravkoFriendly , helpful staff
Brad OliverGreat staff very helpful
David IsbisterSecond time in a month renting from this location. They really make things easy!
Shannon RennieAll my service calls to the Uhaul call center were amazing!! However, the lady I dealt with at the Sidney/Saanich store seemed really moody when I picked up the van. Unfortunately she was the one who also met me during drop off and again, seemed moody and unnecessarily demanding. Overall, the experience was not friendly and the uhaul was covered in dirt upon arrival and the fuel not full (making it difficult to estimate how much fuel to fill it back up again before returning it to the facility). I ended up overfilling it, of course - costing me more money than necessary. I will rent from a different uhaul store next time in hopes to have a more positive experience.
Kaeli YarwoodI've rented a few times over the last month, I've had great service from the manager and her team. Easy to pick up and drop off, I'm a happy customer. Many thanks!
dave suttonVery friendly helpful staff
Mark MillerSite was extremely prepared for our rental, truck was clean
Margret TrautwainVery friendly, helpful staff. The manager was a pleasure to deal with.
dave suttonI keep coming back to store here. Staff are ALWAYS nice and courteous. Place is super clean andwell taken care of.Thank you :)
hugh hollingorth | First ImpressionsThe service was excellent. The location is off the beaten track, but there is a lot of parking around which is a plus.
Peter GabyCourteous clean and quiet thank you
ian mcquade | First ImpressionsThe service -- both online and in person -- was top notch, user-friendly, and economical.
Dennis DanielsonExcellent, clean, secure storage. My only comment is that it would be nice if you could have a timed or delayed closer for the outside door of the small units. It's very heavy to hold open and carry stuff through the doors at the same time.
Jenny Robson | Overall ExperienceAwesome customer service. Friendly and helpful staff.
linda brodaFast. Ready. Great service. Thank you Paul LML Cleaning Services
LML CLEANING SERVICESFriendly and helpful customer service, a great experience.
jonathan DoreNo problem. Totally met my expectations and the person who checked me in and out was first class.
Geoffrey Elliot3 years ive rented here no problems. Staff are all awsome.
david Webb | First ImpressionsLast minute request quickly and efficiently handled. Fast and friendly
Dave MacleodFriendly staff who provide a clean and secure storage facility.
Garrett Williams | Overall ExperienceThe staff member working at the location was very helpful and helped us find an economical solution to a moving problem.
francis TrehearneVery friendly customer service
Tracey de BakkerAs I write this the name of the wonderful lady who manages this facility, escapes me. She is fantastic in every way!! Thank you.
deb mcarthur | Overall Experiencefriendly and knowledgable and kind staff
fiona greenAlways keep 5 stars for upper boundary but staff were great
COLIN LESTER | First ImpressionsHave a vehicle that actually matches what was originally booked
Clinton MarbleVehicle was a substitute from original order and whilst the truck was clean the engine maintenance needed some attention. The vehicle , which had USA plates, was in dire need of attention to omit the noises it constantly made whilst being driven. Left me unsure if I would arrive at my destination or breakdown first!. Absolutely no problems with the staff on site, who were very helpful throughout and are a credit to your company.
pauline DANCEWe were impressed with the customer service as usual. Excellent service and quick attention to all details!
Elizabeth DowNothing. Transaction was fast and easy, staff was helpful and friendly.
ROB PRIORGreat team very helpful and knowledgeable
IAN MOSKALUKGreat service, wonderful to work with.
MARYA CAMPSOnly note about my storage is the light doesn’t work in my unit, no big deal
Gerry Blais | Overall ExperienceNothing, the drop off staff was completely helpful. My booking requested a pick up location in Langley, which is 50km (30 mi) from this location in Chilliwack. The rental only included 100km (60mi) of driving, so I lost half of my driving distance before I even started the truck, and had to spend an additional two hours of my day coming to get it. Thankfully the drop-off location didn't charge me for the extra distance I drove (I think I totalled at 130km/80mi), but I won't get the gas money back for that portion, nor will my friend who drove me out there. Next time, relocate the truck somewhere closer, or get your online booking system to better reflect what's available in what locations so I can make an informed decision whether I want to go 100km and two hours out of my way to get a U-Haul, or whether I would rather pay a little more and rent something from a closer vendor.
Robert PriorVery helpful and friendly staff!!
connie pasuttoFriendly and responsive problem-solving made this end of our move go quickly and smoothly.
DANIEL FRYERFreindly helpful staff!! Quick in & out!
john schoutenThe manager was freindly, helpful and pleasant. A positive experience.
Steven Sharpleseasy to book, pick up and drop off
Andrew StotesburyThe trailer rental process was smooth and easy. The daily rate was fair and reasonable however I feel the insurance rate was pretty high. Not sure I’d pay it again especially for a shorter duration and length of drive.
Bill TozerEverything was taken care of quickly and efficiently. Very happy with the woman that was running it. Nice attitude with a smile.
Frederick DeerI wish that the information sheet I was given had instructions about the check in and check out process. The key pad device's display screen is very difficult to read. the last time I visited I had to wipe the dirt of it to see the text.
Len Howland | First ImpressionsMake sure that a thorough run-through of the vehicles operation is done with the customer renting it, especially when the renter drives a much older model of vehicle than the one being rented, i.e. go through all the bells and whistles that operate the vehicles various components. Steep learning curve with these newer models. Friendly enough though.
Denis LapierreAmazing service, went above and beyond!
Nicole BeaumontGreat service and I had a nice new cargo van which made driving a rental much more pleasant.
mandy smackowdyamazing service
yosri ayadiMore in person, verbal communication like truck verification and condition during pick up instead of sending messages afterwards which required internet to answer. I don't use internet on my phone so couldn't verify vehicle and condition until hours later. Otherwise it was a great experience, easy and great new van. Thank you!
Teresa HallLocation and service were great. Uhaul pricing is deceiving.
Lauri ThompsonPlease update your site. I was offered l month of free storage, as a I had rented a truck (a one way rental). I reserved a rental locker (small), based on the offer of one free month, and I was told I would not have to pay until 4 weeks later. At the counter, I was then charged $89.99. When I asked why I was being charged $89, the gentleman told me “oh that isn’t offered anymore”. Additionally, I was also trying to add insurance to the locker rental, and kept hitting the “add insurance” button, and that didn’t work. When I questioned my difficulties, I was told once again “oh, they don’t offer that anymore.” If the so-called incentives that are mentioned on your website - “free storage for a month, and insurance recommendations” are “no longer valid” then please remove them. This is actually false advertising, and had I known ahead of time, that these perks were no longer offered, I would have gone somewhere else to find storage. Please note that I was happy with the service I received from Ian (@ Sidney, BC location), but very disappointed with the false advertising.
Janet Evans | First ImpressionsAmazing customer service, we could not have made our big move without the help of Sonya! Thank you!
Jen Reid | Overall ExperienceStaff very helpful, very accommodating. Storage facility was exactly what we were looking for.
Geoffrey Elliot | First ImpressionsSonja Van Voorst is awesome.
anne holdway | First ImpressionsI like to thank Sonja for helping me store my property. I have no issued. It was always clean and dry,and very well lite up. Only problem was there is no light inside the storage area. If I need to store anything I will be back. Oh and I like it when the payment is made by taking out of my account. It made my life easier. Thank you again for your service Sonja and her your staff. Have a great day!
GAIL HARTMAN | Overall ExperienceApart from my setting off the alarm a few times (forgot my password; and on checking out again, I tried the very clean washroom access instead of punching my number into the departure number code!) this was exactly what I needed while downsizing between my too large mansion to my new much smaller condo suite. The only catch - it is a very popular place and there can be (usually is) a waiting list for storage. Thanks U-Haul.
grant maclean | Overall ExperienceThe storage units were unlit which was annoying when trying to find a particular item or when loading and unloading. The manager indicated they were instructed to remove the lights. This was an internal unit so challenging to see what one was doing.
scott neakin | Overall ExperienceStaff were helpful and very accommodating.
Nick Tooms | First ImpressionsSecure, clean and dry. Staff excellent.
TERRY JOHNSTON | Overall ExperienceAmazing 👏 super friendly. 👌
bruce Oxley | Overall ExperienceAll was great and I was so appreciative of the fact that the manager bent over backwards to find and clear a spot for my motor home. I have been parked on streets for months as there are no facilities in Sidney that will store motor homes. Much appreciated and I will recommend others to use their many services.
robert DUQUETTE | First ImpressionsExcellent customer service!!! Sonja was so helpful and accommodating -made a potential stressful situation absolutely seamless -great communication! Thank you so much!
Jen Reid | First ImpressionsExcellent storage facility, will be using again.
tla development grant grey eyes | Overall ExperienceSonja is wonderful
deb mcarthur | First ImpressionsSonya was fabulous!
carol stockall | First ImpressionsNo lighting in the storage locker. Had to use flashlight to find items. Needs to have some led lights installed.
iner Johnson | Overall ExperienceThe staff was always available and helpfull. Sonia the manager was extremely helpful
Robert Kramar | Overall ExperienceU-Haul Manager and staff excellent!
brian dowse | First ImpressionsVery friendly and knowledgeable staff!! Great people! Everyone I have worked with has been very kind and helpful!!
kenney bracvqurvel | First ImpressionsProfessional and courteous staff. Clean facility.
harold leduc | First ImpressionsThe staff and Sonia the manager is awesome, always trying to accomodate at best...just move to a bigger unit and they arrange that it was only 2 doors down my old unit...
steven ayotte | First ImpressionsEveryone was always very pleasant and helpful. Having a storage bin and easy access to boxes and paper was such a help at a time of transition. Thank you!
Ann White | Overall ExperienceEverything was seamless and will definitely be using your services in the future! Friendly staff all around and big thanks.
richard petrie | Overall Experiencesonya and staff always on the move ....helpful very kind people...
SHANNON PENNINGTON | Overall ExperienceGreat staff and well maintained facility.
marc roy | First ImpressionsNo lighting was a bad feature.
russ fuoco | Overall ExperienceSonja and her team were very professional, extremely helpful in contacting me when I needed a storage space quickly, and amazing during my year of renting the storage locker. They made it easy and were helpful throughout the process of renting the space. Kudos to all of them and a special mention for Patti, my main contact before, during, and after the rental. Thanks again so much, Don Routliffe
don routliffe | Overall ExperienceThank you! Great experience, I had no worries, with seamless access, solid security system & staff support whenever required.
beth ratzlaff | Overall ExperienceGreat service
Hugh MacLeod | First ImpressionsThe best storage facility on the Saanich Peninsula. Excellent staff, well maintained lockers and reasonable rates. Highly recommend.
Amy Allen | Overall ExperienceGreat location and great staff!
Warren Sherman | Overall ExperienceWe have given up our small storage space because the facility has no larger unit available and has so many applicants it no longer adds to its waiting list. Great staff! Thanks!
susan mayse | Overall ExperienceJust wishing we could have more light in the units that are around the perimeter. Moved to a smaller unit with light and very happy!!
Nicole o-neill | Overall ExperienceBecause of the road closures due to the flooding we were not able to drive and store our vehicle but Sonja was very accommodating with the situation and we appreciate her professionalism very much . When we need too , we will definitely deal with U-Haul again Thanks again Dave & Karen
karren rustige | Overall ExperienceManager offered exceptional service on all levels. I was very impressed and appreciated it.
rod hayes | Overall ExperienceSonya is very helpful and professional. I have dealt with Sonya several times over the years at the Sidney location and she is very thorough and efficient. Every experience has been positive and I wouldn't hesitate to recommend U-Haul.as a result. Scott Houston.
scott houston | Overall ExperienceNo light inside the storage unit. Extremely inconvenient.
Konstantin Fedotov | Overall ExperienceThe storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.
dave english | First ImpressionsSonja goes out of her way to be accommodating and informative. Great service driven attitude.
Bobb Hamilton | First Impressionsvery accommodating!
Julia Thompson | First ImpressionsMy husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BC
betsy rose | Overall Experienceeverything worked out very well !
scott houston | First ImpressionsAlways impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good value
scott palmer | First ImpressionsLack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpful
jaysone aston-moore | First ImpressionsStaff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrew
pam pettigrew | Overall ExperienceI was very happy with facility and staff.
colleen JAKIMCHUK | Overall ExperienceThanks
tyler brown | First ImpressionsThe in person experience was excellent, but our 1-800 online experience was not good.
william lamb | First ImpressionsSonja was very helpful with all of my needs. Thanks again.
David Vanchuk | First ImpressionsFriendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.
Michelle Bellemare | Overall ExperienceIt was very dark in the unit, that was my only issue.
Samantha Genoway | Overall ExperienceEvery thing has gone very well, I am very pleased & thank you 👍
Arthur Hollingworth | First ImpressionsEasy and great experience. Friendly staff
Karen Ross | First ImpressionsTry helpful and positive at both locations !
Craig Bauer | Overall ExperienceProfessional service
David Wall | First ImpressionsCustomer service was excellent...friendly, professional and helpful. Happy with the space.
peni-lee novak | First ImpressionsWonderful service!
heather hathorn | First ImpressionsStaff was friendly and well informed.
BENARD ROCHET | First ImpressionsThis U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank you
Sylvie Gelinas | First Impressionsservice rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindy
lindy thompson | First ImpressionsSonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !
carol suter | Overall ExperienceThank you Patty et al, Brian
brian shanahan | Overall ExperienceVery friendly and timely service
erin fraser | First ImpressionsJust acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.
allan jackson | First ImpressionsVery good service.
rod dempster | First ImpressionsVery friendly, helpful service in Sidney with Sonia and company. Thank you.
carol suter | First ImpressionsConsistently exceptional service, for the 2+ years I stored my things. I recommend it to everyone who asks. Thanks
jean lauder | Overall ExperienceNever had a problem that wasn’t solved.
LESTER CHURCH | Overall ExperienceBoth Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.
john vye | First ImpressionsThanks for your help and looking forward to working with you guys again if I needed Moving van
Kevin Lehane | First ImpressionsGreat location.
Roger Kinley | Overall ExperienceI had an excellent experience dealing with U-Haul Sidney. My items were in storage for 18 months and I visited the facility often to access my storage unit. I highly recommend this storage facility!
maryanne pope | Overall ExperienceVery friendly and prompt service every time
william lamb | Overall ExperienceI always recommend the uhaul in Sidney BC It’s obvious the manger and staff are invested in excellent service to their customers.
Leslie Whittaker | Overall ExperienceThe above question on “secure and lighted” confounded my answer. It was secure but not lighted. Staff service was excellent. I was disappointed that they did not honour a UHaul certificate.
ELIZABETH DOW | Overall ExperienceHeat would be an added bonus. Also the parking of the trucks that aren't being used can be a little inconvenient when you are trying to move in or out.
Dawn Attwood | Overall ExperienceI called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Highly recommend.
john livingstone | First ImpressionsThank you.
susanne laughlin | Overall ExperienceVery courteous and efficient
danny mckay | First ImpressionsExcellent personal service, storage facility clean and adequate.
graham debling | First ImpressionsGreat experience all around
kari ford | Overall Experiencestaff were extremely helpful at time of set up as well as move-out
kelly morgan | Overall ExperienceTHANK you
edit tresch | Overall ExperienceThis is a well run operation with helpful courteous staff. We used this storage facility for close on two years and had no problems at any time. Very clean, from the yard to the washroom.
EDWARD KELLY | Overall ExperienceVery clean locker. Prompt service.
grant clozza | Overall ExperienceVery helpful staff
joanna drewry | ReservationThe storage unit was clean and dry, and perfectly sized (small) for my needs. The staff were informative, efficient and friendly.
ELIZABETH BALL | Overall ExperienceFriendly and helpful
lorna morrison | Overall Experience