Customer Reviews for U-Haul Moving & Storage of Sidney

1,424 reviews

10201 McDonald Park Rd   Sidney, BC V8L5X7

(250) 656-5321

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(250) 656-5321

10201 McDonald Park Rd
Sidney, BC V8L5X7

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Prompt courteous service. Both check in and check out

Michael Bassett 
Rating:
4.0

The truck had issues with the steering - it was very tiring to constantly having to keep it going where i wanted it to. some kind of alignment or front end issue. Otherwise, it was fine.

bruce blackett 
Rating:
5.0

Customer did not leave a comment.

Jan Tepoorten-Swan 
Rating:
5.0

Customer did not leave a comment.

peter metcalfe 
Rating:
5.0

Customer did not leave a comment.

David Durant 
Rating:
5.0

Great lockers. Very clean and safe. Extremely friendly.

Joel Jacobson  |  First Impressions 
Rating:
5.0

Staff are wonderful to deal with and very helpful.

Monica Stevenson 
Rating:
5.0

Customer did not leave a comment.

David Clark 
Rating:
5.0

Always a pleasure. Great staff, excellent location. Thank you for the amazing service, Royal Moves

Royal MOVES 
Rating:
5.0

Always a pleasure, super close to the airport! Thank you for the amazing service as always!

Royal MOVES 
Rating:
5.0

It was so much easier to deal with a real person instead of just an app!

Jim NOSO 
Rating:
5.0

Great staff

Kendall Howard 
Rating:
1.0

Customer did not leave a comment.

bruce griffiths  |  First Impressions 
Rating:
5.0

Everything was great, staff at pickup and drop off were knowledgeable, friendly and helpful

Stephen O'Connor 
Rating:
5.0

Customer did not leave a comment.

Arash Ghazi Azizzadeh 
Rating:
5.0

Customer did not leave a comment.

Ted Boerner 
Rating:
4.0

Same. Manager very friendly and professional.

Bo Karl Bengt Fellenius 
Rating:
3.0

Customer did not leave a comment.

alex whitfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert schindelka 
Rating:
5.0

Sonia is incredible..tx

ugljar zdravko 
Rating:
5.0

Customer did not leave a comment.

Albert Turgeon 
Rating:
5.0

Customer did not leave a comment.

Cameron Crowhurst  |  Overall Experience 
Rating:
5.0

Friendly , helpful staff

Brad Oliver 
Rating:
5.0

Great staff very helpful

David Isbister 
Rating:
5.0

Second time in a month renting from this location. They really make things easy!

Shannon Rennie 
Rating:
3.0

All my service calls to the Uhaul call center were amazing!! However, the lady I dealt with at the Sidney/Saanich store seemed really moody when I picked up the van. Unfortunately she was the one who also met me during drop off and again, seemed moody and unnecessarily demanding. Overall, the experience was not friendly and the uhaul was covered in dirt upon arrival and the fuel not full (making it difficult to estimate how much fuel to fill it back up again before returning it to the facility). I ended up overfilling it, of course - costing me more money than necessary. I will rent from a different uhaul store next time in hopes to have a more positive experience.

Kaeli Yarwood 
Rating:
5.0

I've rented a few times over the last month, I've had great service from the manager and her team. Easy to pick up and drop off, I'm a happy customer. Many thanks!

dave sutton 
Rating:
4.0

Customer did not leave a comment.

Nancy Fisher 
Rating:
3.0

Customer did not leave a comment.

Scott Burnell 
Rating:
5.0

Customer did not leave a comment.

Paul Safarik 
Rating:
5.0

Very friendly helpful staff

Mark Miller 
Rating:
5.0

Site was extremely prepared for our rental, truck was clean

Margret Trautwain 
Rating:
5.0

Customer did not leave a comment.

Steve Ricci 
Rating:
5.0

Customer did not leave a comment.

Craig Mallory 
Rating:
5.0

Customer did not leave a comment.

Shannon Rennie 
Rating:
5.0

Very friendly, helpful staff. The manager was a pleasure to deal with.

dave sutton 
Rating:
5.0

Customer did not leave a comment.

Diann Arnett 
Rating:
5.0

Customer did not leave a comment.

Grant Menzies 
Rating:
5.0

Customer did not leave a comment.

Adam Breton 
Rating:
5.0

Customer did not leave a comment.

kevin hubner 
Rating:
4.0

Customer did not leave a comment.

Ted Boerner 
Rating:
4.0

Customer did not leave a comment.

Souvivun Naomi Lovan 
Rating:
5.0

Customer did not leave a comment.

RONNIE HOULE 
Rating:
5.0

I keep coming back to store here. Staff are ALWAYS nice and courteous. Place is super clean andwell taken care of.Thank you :)

hugh hollingorth  |  First Impressions 
Rating:
5.0

The service was excellent. The location is off the beaten track, but there is a lot of parking around which is a plus.

Peter Gaby 
Rating:
5.0

Courteous clean and quiet thank you

ian mcquade  |  First Impressions 
Rating:
5.0

The service -- both online and in person -- was top notch, user-friendly, and economical.

Dennis Danielson 
Rating:
5.0

Excellent, clean, secure storage. My only comment is that it would be nice if you could have a timed or delayed closer for the outside door of the small units. It's very heavy to hold open and carry stuff through the doors at the same time.

Jenny Robson  |  Overall Experience 
Rating:
5.0

Awesome customer service. Friendly and helpful staff.

linda broda 
Rating:
5.0

Fast. Ready. Great service. Thank you Paul LML Cleaning Services

LML CLEANING SERVICES 
Rating:
4.0

Customer did not leave a comment.

mike nicolson 
Rating:
5.0

Customer did not leave a comment.

James Edwards 
Rating:
5.0

Customer did not leave a comment.

Adam Breton 
Rating:
5.0

Friendly and helpful customer service, a great experience.

jonathan Dore 
Rating:
4.0

Customer did not leave a comment.

tim urquhart 
Rating:
5.0

Customer did not leave a comment.

GEOFF WHITTALL 
Rating:
5.0

No problem. Totally met my expectations and the person who checked me in and out was first class.

Geoffrey Elliot 
Rating:
4.0

Customer did not leave a comment.

John Butler 
Rating:
4.0

Customer did not leave a comment.

Brad Cairns 
Rating:
5.0

3 years ive rented here no problems. Staff are all awsome.

david Webb  |  First Impressions 
Rating:
5.0

Last minute request quickly and efficiently handled. Fast and friendly

Dave Macleod 
Rating:
5.0

Friendly staff who provide a clean and secure storage facility.

Garrett Williams  |  Overall Experience 
Rating:
5.0

The staff member working at the location was very helpful and helped us find an economical solution to a moving problem.

francis Trehearne 
Rating:
4.0

Customer did not leave a comment.

Nathan Warden 
Rating:
5.0

Customer did not leave a comment.

Adam Breton 
Rating:
5.0

Very friendly customer service

Tracey de Bakker 
Rating:
4.0

Customer did not leave a comment.

Vernon Munn 
Rating:
5.0

Customer did not leave a comment.

Jonathan Davis 
Rating:
5.0

Customer did not leave a comment.

alain brisebois 
Rating:
5.0

As I write this the name of the wonderful lady who manages this facility, escapes me. She is fantastic in every way!! Thank you.

deb mcarthur  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leah heneghan 
Rating:
5.0

Customer did not leave a comment.

Crosbie Hartford 
Rating:
5.0

friendly and knowledgable and kind staff

fiona green 
Rating:
4.0

Always keep 5 stars for upper boundary but staff were great

COLIN LESTER  |  First Impressions 
Rating:
4.0

Have a vehicle that actually matches what was originally booked

Clinton Marble 
Rating:
5.0

Customer did not leave a comment.

Karl Caskenette 
Rating:
4.0

Vehicle was a substitute from original order and whilst the truck was clean the engine maintenance needed some attention. The vehicle , which had USA plates, was in dire need of attention to omit the noises it constantly made whilst being driven. Left me unsure if I would arrive at my destination or breakdown first!. Absolutely no problems with the staff on site, who were very helpful throughout and are a credit to your company.

pauline DANCE 
Rating:
5.0

We were impressed with the customer service as usual. Excellent service and quick attention to all details!

Elizabeth Dow 
Rating:
5.0

Nothing. Transaction was fast and easy, staff was helpful and friendly.

ROB PRIOR 
Rating:
5.0

Great team very helpful and knowledgeable

IAN MOSKALUK 
Rating:
5.0

Customer did not leave a comment.

Tracey Cousins 
Rating:
5.0

Great service, wonderful to work with.

MARYA CAMPS 
Rating:
5.0

Customer did not leave a comment.

Adam Breton 
Rating:
5.0

Only note about my storage is the light doesn’t work in my unit, no big deal

Gerry Blais  |  Overall Experience 
Rating:
5.0

Nothing, the drop off staff was completely helpful. My booking requested a pick up location in Langley, which is 50km (30 mi) from this location in Chilliwack. The rental only included 100km (60mi) of driving, so I lost half of my driving distance before I even started the truck, and had to spend an additional two hours of my day coming to get it. Thankfully the drop-off location didn't charge me for the extra distance I drove (I think I totalled at 130km/80mi), but I won't get the gas money back for that portion, nor will my friend who drove me out there. Next time, relocate the truck somewhere closer, or get your online booking system to better reflect what's available in what locations so I can make an informed decision whether I want to go 100km and two hours out of my way to get a U-Haul, or whether I would rather pay a little more and rent something from a closer vendor.

Robert Prior 
Rating:
5.0

Customer did not leave a comment.

DAVID CALCOTT 
Rating:
5.0

Very helpful and friendly staff!!

connie pasutto 
Rating:
5.0

Customer did not leave a comment.

Chad pelletier 
Rating:
5.0

Friendly and responsive problem-solving made this end of our move go quickly and smoothly.

DANIEL FRYER 
Rating:
5.0

Customer did not leave a comment.

Crosbie Hartford 
Rating:
5.0

Freindly helpful staff!! Quick in & out!

john schouten 
Rating:
5.0

Customer did not leave a comment.

Murray Callaghan 
Rating:
5.0

Customer did not leave a comment.

MARION TRIM 
Rating:
4.0

Customer did not leave a comment.

Sarita Stenerson 
Rating:
4.0

Customer did not leave a comment.

pierre beauvais 
Rating:
4.0

The manager was freindly, helpful and pleasant. A positive experience.

Steven Sharples 
Rating:
5.0

Customer did not leave a comment.

Norman Falk 
Rating:
5.0

Customer did not leave a comment.

HOLLY GRAY  |  First Impressions 
Rating:
5.0

easy to book, pick up and drop off

Andrew Stotesbury 
Rating:
5.0

The trailer rental process was smooth and easy. The daily rate was fair and reasonable however I feel the insurance rate was pretty high. Not sure I’d pay it again especially for a shorter duration and length of drive.

Bill Tozer 
Rating:
5.0

Customer did not leave a comment.

ANDREA SWEETNAM 
Rating:
5.0

Customer did not leave a comment.

Dakoda Savage 
Rating:
5.0

Everything was taken care of quickly and efficiently. Very happy with the woman that was running it. Nice attitude with a smile.

Frederick Deer 
Rating:
5.0

I wish that the information sheet I was given had instructions about the check in and check out process. The key pad device's display screen is very difficult to read. the last time I visited I had to wipe the dirt of it to see the text.

Len Howland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN LESLIE BROWN 
Rating:
5.0

Customer did not leave a comment.

Wolfgang Zeisberger 
Rating:
4.0

Make sure that a thorough run-through of the vehicles operation is done with the customer renting it, especially when the renter drives a much older model of vehicle than the one being rented, i.e. go through all the bells and whistles that operate the vehicles various components. Steep learning curve with these newer models. Friendly enough though.

Denis Lapierre 
Rating:
4.0

Customer did not leave a comment.

Ryan Lair 
Rating:
5.0

Amazing service, went above and beyond!

Nicole Beaumont 
Rating:
5.0

Great service and I had a nice new cargo van which made driving a rental much more pleasant.

mandy smackowdy 
Rating:
5.0

amazing service

yosri ayadi 
Rating:
4.0

Customer did not leave a comment.

Adrian Koolman 
Rating:
5.0

More in person, verbal communication like truck verification and condition during pick up instead of sending messages afterwards which required internet to answer. I don't use internet on my phone so couldn't verify vehicle and condition until hours later. Otherwise it was a great experience, easy and great new van. Thank you!

Teresa Hall 
Rating:
4.0

Location and service were great. Uhaul pricing is deceiving.

Lauri Thompson 
Rating:
1.0

Please update your site. I was offered l month of free storage, as a I had rented a truck (a one way rental). I reserved a rental locker (small), based on the offer of one free month, and I was told I would not have to pay until 4 weeks later. At the counter, I was then charged $89.99. When I asked why I was being charged $89, the gentleman told me “oh that isn’t offered anymore”. Additionally, I was also trying to add insurance to the locker rental, and kept hitting the “add insurance” button, and that didn’t work. When I questioned my difficulties, I was told once again “oh, they don’t offer that anymore.” If the so-called incentives that are mentioned on your website - “free storage for a month, and insurance recommendations” are “no longer valid” then please remove them. This is actually false advertising, and had I known ahead of time, that these perks were no longer offered, I would have gone somewhere else to find storage. Please note that I was happy with the service I received from Ian (@ Sidney, BC location), but very disappointed with the false advertising.

Janet Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peni-Lee Novak  |  First Impressions 
Rating:
5.0

Amazing customer service, we could not have made our big move without the help of Sonya! Thank you!

Jen Reid  |  Overall Experience 
Rating:
4.0

Staff very helpful, very accommodating. Storage facility was exactly what we were looking for.

Geoffrey Elliot  |  First Impressions 
Rating:
5.0

Sonja Van Voorst is awesome.

anne holdway  |  First Impressions 
Rating:
3.0

I like to thank Sonja for helping me store my property. I have no issued. It was always clean and dry,and very well lite up. Only problem was there is no light inside the storage area. If I need to store anything I will be back. Oh and I like it when the payment is made by taking out of my account. It made my life easier. Thank you again for your service Sonja and her your staff. Have a great day!

GAIL HARTMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY CREIGHTON  |  Overall Experience 
Rating:
5.0

Apart from my setting off the alarm a few times (forgot my password; and on checking out again, I tried the very clean washroom access instead of punching my number into the departure number code!) this was exactly what I needed while downsizing between my too large mansion to my new much smaller condo suite. The only catch - it is a very popular place and there can be (usually is) a waiting list for storage. Thanks U-Haul.

grant maclean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick Tooms  |  Overall Experience 
Rating:
4.0

The storage units were unlit which was annoying when trying to find a particular item or when loading and unloading. The manager indicated they were instructed to remove the lights. This was an internal unit so challenging to see what one was doing.

scott neakin  |  Overall Experience 
Rating:
5.0

Staff were helpful and very accommodating.

Nick Tooms  |  First Impressions 
Rating:
5.0

Secure, clean and dry. Staff excellent.

TERRY JOHNSTON  |  Overall Experience 
Rating:
5.0

Amazing 👏 super friendly. 👌

bruce Oxley  |  Overall Experience 
Rating:
4.0

All was great and I was so appreciative of the fact that the manager bent over backwards to find and clear a spot for my motor home. I have been parked on streets for months as there are no facilities in Sidney that will store motor homes. Much appreciated and I will recommend others to use their many services.

robert DUQUETTE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ben Taal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Oates  |  Overall Experience 
Rating:
5.0

Excellent customer service!!! Sonja was so helpful and accommodating -made a potential stressful situation absolutely seamless -great communication! Thank you so much!

Jen Reid  |  First Impressions 
Rating:
5.0

Excellent storage facility, will be using again.

tla development grant grey eyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE MACPHERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elnore andrews  |  First Impressions 
Rating:
5.0

Sonja is wonderful

deb mcarthur  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Ratcliff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Matthews  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gerry reiter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt hutcheon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maggie mcinnes  |  First Impressions 
Rating:
5.0

Sonya was fabulous!

carol stockall  |  First Impressions 
Rating:
4.0

No lighting in the storage locker. Had to use flashlight to find items. Needs to have some led lights installed.

iner Johnson  |  Overall Experience 
Rating:
5.0

The staff was always available and helpfull. Sonia the manager was extremely helpful

Robert Kramar  |  Overall Experience 
Rating:
5.0

U-Haul Manager and staff excellent!

brian dowse  |  First Impressions 
Rating:
5.0

Very friendly and knowledgeable staff!! Great people! Everyone I have worked with has been very kind and helpful!!

kenney bracvqurvel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradey King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rhona Matteazzi  |  Overall Experience 
Rating:
5.0

Professional and courteous staff. Clean facility.

harold leduc  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter medley  |  Overall Experience 
Rating:
5.0

The staff and Sonia the manager is awesome, always trying to accomodate at best...just move to a bigger unit and they arrange that it was only 2 doors down my old unit...

steven ayotte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ruth oaklEY  |  Overall Experience 
Rating:
5.0

Everyone was always very pleasant and helpful. Having a storage bin and easy access to boxes and paper was such a help at a time of transition. Thank you!

Ann White  |  Overall Experience 
Rating:
5.0

Everything was seamless and will definitely be using your services in the future! Friendly staff all around and big thanks.

richard petrie  |  Overall Experience 
Rating:
5.0

sonya and staff always on the move ....helpful very kind people...

SHANNON PENNINGTON  |  Overall Experience 
Rating:
5.0

Great staff and well maintained facility.

marc roy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Vanchuk  |  Overall Experience 
Rating:
3.0

No lighting was a bad feature.

russ fuoco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victor skaarup  |  Overall Experience 
Rating:
5.0

Sonja and her team were very professional, extremely helpful in contacting me when I needed a storage space quickly, and amazing during my year of renting the storage locker. They made it easy and were helpful throughout the process of renting the space. Kudos to all of them and a special mention for Patti, my main contact before, during, and after the rental. Thanks again so much, Don Routliffe

don routliffe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lara gauthier  |  Overall Experience 
Rating:
5.0

Thank you! Great experience, I had no worries, with seamless access, solid security system & staff support whenever required.

beth ratzlaff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Bowman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

peter medley  |  First Impressions 
Rating:
5.0

Great service

Hugh MacLeod  |  First Impressions 
Rating:
5.0

The best storage facility on the Saanich Peninsula. Excellent staff, well maintained lockers and reasonable rates. Highly recommend.

Amy Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Kramar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle oshea  |  Overall Experience 
Rating:
5.0

Great location and great staff!

Warren Sherman  |  Overall Experience 
Rating:
5.0

We have given up our small storage space because the facility has no larger unit available and has so many applicants it no longer adds to its waiting list. Great staff! Thanks!

susan mayse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE HUNTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EXIST HAIRWORX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad wickman  |  First Impressions 
Rating:
4.0

Just wishing we could have more light in the units that are around the perimeter. Moved to a smaller unit with light and very happy!!

Nicole o-neill  |  Overall Experience 
Rating:
5.0

Because of the road closures due to the flooding we were not able to drive and store our vehicle but Sonja was very accommodating with the situation and we appreciate her professionalism very much . When we need too , we will definitely deal with U-Haul again Thanks again Dave & Karen

karren rustige  |  Overall Experience 
Rating:
5.0

Manager offered exceptional service on all levels. I was very impressed and appreciated it.

rod hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas JAROCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Aberdeen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather hathorn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle mcdormand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter medley  |  Overall Experience 
Rating:
5.0

Sonya is very helpful and professional. I have dealt with Sonya several times over the years at the Sidney location and she is very thorough and efficient. Every experience has been positive and I wouldn't hesitate to recommend U-Haul.as a result. Scott Houston.

scott houston  |  Overall Experience 
Rating:
4.0

No light inside the storage unit. Extremely inconvenient.

Konstantin Fedotov  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fiona ramsay  |  First Impressions 
Rating:
5.0

The storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.

dave english  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken Toon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kathy Andrusak  |  Overall Experience 
Rating:
5.0

Sonja goes out of her way to be accommodating and informative. Great service driven attitude.

Bobb Hamilton  |  First Impressions 
Rating:
4.0

very accommodating!

Julia Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Woods  |  Overall Experience 
Rating:
5.0

My husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BC

betsy rose  |  Overall Experience 
Rating:
4.0

everything worked out very well !

scott houston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Cornwell  |  Overall Experience 
Rating:
5.0

Always impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good value

scott palmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles johnson  |  First Impressions 
Rating:
4.0

Lack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpful

jaysone aston-moore  |  First Impressions 
Rating:
5.0

Staff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrew

pam pettigrew  |  Overall Experience 
Rating:
5.0

I was very happy with facility and staff.

colleen JAKIMCHUK  |  Overall Experience 
Rating:
4.0

Thanks

tyler brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER HARKINS  |  Overall Experience 
Rating:
5.0

The in person experience was excellent, but our 1-800 online experience was not good.

william lamb  |  First Impressions 
Rating:
5.0

Sonja was very helpful with all of my needs. Thanks again.

David Vanchuk  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carol davies  |  First Impressions 
Rating:
4.0

Friendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.

Michelle Bellemare  |  Overall Experience 
Rating:
4.0

It was very dark in the unit, that was my only issue.

Samantha Genoway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica manning  |  First Impressions 
Rating:
4.0

Every thing has gone very well, I am very pleased & thank you 👍

Arthur Hollingworth  |  First Impressions 
Rating:
5.0

Easy and great experience. Friendly staff

Karen Ross  |  First Impressions 
Rating:
5.0

Try helpful and positive at both locations !

Craig Bauer  |  Overall Experience 
Rating:
5.0

Professional service

David Wall  |  First Impressions 
Rating:
5.0

Customer service was excellent...friendly, professional and helpful. Happy with the space.

peni-lee novak  |  First Impressions 
Rating:
5.0

Wonderful service!

heather hathorn  |  First Impressions 
Rating:
5.0

Staff was friendly and well informed.

BENARD ROCHET  |  First Impressions 
Rating:
5.0

This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank you

Sylvie Gelinas  |  First Impressions 
Rating:
5.0

service rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindy

lindy thompson  |  First Impressions 
Rating:
5.0

Sonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !

carol suter  |  Overall Experience 
Rating:
5.0

Thank you Patty et al, Brian

brian shanahan  |  Overall Experience 
Rating:
5.0

Very friendly and timely service

erin fraser  |  First Impressions 
Rating:
4.0

Just acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.

allan jackson  |  First Impressions 
Rating:
5.0

Very good service.

rod dempster  |  First Impressions 
Rating:
5.0

Very friendly, helpful service in Sidney with Sonia and company. Thank you.

carol suter  |  First Impressions 
Rating:
5.0

Consistently exceptional service, for the 2+ years I stored my things. I recommend it to everyone who asks. Thanks

jean lauder  |  Overall Experience 
Rating:
4.0

Never had a problem that wasn’t solved.

LESTER CHURCH  |  Overall Experience 
Rating:
5.0

Both Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.

john vye  |  First Impressions 
Rating:
4.0

Thanks for your help and looking forward to working with you guys again if I needed Moving van

Kevin Lehane  |  First Impressions 
Rating:
5.0

Great location.

Roger Kinley  |  Overall Experience 
Rating:
5.0

I had an excellent experience dealing with U-Haul Sidney. My items were in storage for 18 months and I visited the facility often to access my storage unit. I highly recommend this storage facility!

maryanne pope  |  Overall Experience 
Rating:
5.0

Very friendly and prompt service every time

william lamb  |  Overall Experience 
Rating:
5.0

I always recommend the uhaul in Sidney BC It’s obvious the manger and staff are invested in excellent service to their customers.

Leslie Whittaker  |  Overall Experience 
Rating:
3.0

The above question on “secure and lighted” confounded my answer. It was secure but not lighted. Staff service was excellent. I was disappointed that they did not honour a UHaul certificate.

ELIZABETH DOW  |  Overall Experience 
Rating:
3.0

Heat would be an added bonus. Also the parking of the trucks that aren't being used can be a little inconvenient when you are trying to move in or out.

Dawn Attwood  |  Overall Experience 
Rating:
5.0

I called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Highly recommend.

john livingstone  |  First Impressions 
Rating:
5.0

Thank you.

susanne laughlin  |  Overall Experience 
Rating:
5.0

Very courteous and efficient

danny mckay  |  First Impressions 
Rating:
5.0

Excellent personal service, storage facility clean and adequate.

graham debling  |  First Impressions 
Rating:
5.0

Great experience all around

kari ford  |  Overall Experience 
Rating:
5.0

staff were extremely helpful at time of set up as well as move-out

kelly morgan  |  Overall Experience 
Rating:
5.0

THANK you

edit tresch  |  Overall Experience 
Rating:
5.0

This is a well run operation with helpful courteous staff. We used this storage facility for close on two years and had no problems at any time. Very clean, from the yard to the washroom.

EDWARD KELLY  |  Overall Experience 
Rating:
5.0

Very clean locker. Prompt service.

grant clozza  |  Overall Experience 
Rating:
5.0

Very helpful staff

joanna drewry  |  Reservation 
Rating:
5.0

The storage unit was clean and dry, and perfectly sized (small) for my needs. The staff were informative, efficient and friendly.

ELIZABETH BALL  |  Overall Experience 
Rating:
5.0

Friendly and helpful

lorna morrison  |  Overall Experience 
No reviews have been submitted for this location.

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