Customer Reviews for U-Haul Moving & Storage of Salem

6,953 reviews

43 Jefferson Ave   Salem, MA 01970
(Limited customer parking available)

(978) 744-6030

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(978) 744-6030

43 Jefferson Ave
Salem, MA 01970
(Limited customer parking available)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful

Edwin Flores 
Rating:
5.0

The employer man attend me is very polite. Amazing and respect the customer. I appreciate this. God bless. And see next rent time.

Gessyneia Telles pinto 
Rating:
5.0

Customer did not leave a comment.

Dave Innis 
Rating:
5.0

Customer did not leave a comment.

John Mahar 
Rating:
5.0

Customer did not leave a comment.

BRIAN MURPHY 
Rating:
4.0

Staff friendly, helpful, & efficient.

Nanciu King 
Rating:
5.0

Great from start to finish! Finished in less than projected time frame and slightly under quoted price. Difficult to get this kind of service these days. Thanks guys!

Tyler Pinstein 
Rating:
5.0

Customer did not leave a comment.

Benjamin Kaplan 
Rating:
5.0

Service and communications were excellent!! This is my second experience with a hitch installment. The best!!

Pat Chase 
Rating:
4.0

Customer did not leave a comment.

Sheilla Gantier 
Rating:
4.0

Customer did not leave a comment.

Robert Engle 
Rating:
2.0

I was overcharged, I was charged for gas when I put more gas in than the uhaul originally had in it. I was charged for a mattress cover then told I was lying and showed them the receipt and got hassled that they will just have to “shrink it” out. I want my money back I’ll never use uhaul again at least not this location.

Thomas Chesbrough 
Rating:
5.0

The app did not function for my attempt at a self-service return. Doing it via the website before I was forced into the app was easier

CORY ROBINSON 
Rating:
5.0

They where super friendly and in time.

Edwin Flores 
Rating:
5.0

Customer did not leave a comment.

Dana Cruikshank 
Rating:
5.0

Customer did not leave a comment.

Ronald Penley 
Rating:
1.0

You should have scanners in your locations for drivers licenses N cameras for pictures when you APP and does not work be more likena physicians office where the checking in fast and simple I spent 2 hours just to rent a simple storage unit shouldn't be rocket science!!!

Donn Diefenbacher  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Mandy Miller 
Rating:
5.0

Customer did not leave a comment.

igor sozinov 
Rating:
5.0

I picked up my vehicle at the 200 Canal St location. Person knew little about the truck's fuel usage/ tank size/ nothing. Did not know about any tollway toll handling. Did not have the furniture covers I had rented. 43 jefferson was willing to let me have some of their furniture covers even though the order was not through them.

Jeffrey Bantly 
Rating:
4.0

Customer service was great when I picked up the truck. Check engine light was on when I got in. Doors needed to be slammed shut to close (seems like there was a previous accident that wasn't properly repaired). Half tank of gas on pick up is kind of annoying. Uhaul should incentivize custumors to drop off with a full tank. The app is buggy. I did after hour drop off and the app dropped me during the picture taking portion. When I logged back in and pressed 'return my truck', there was no active or previous rentals, so just parked the truck and returned the keys to drop box. After hours drop off could have been better/easier.

Jeffrey Gould 
Rating:
5.0

Nothing they are the best!

Terrance Marchino 
Rating:
5.0

Customer did not leave a comment.

Lawerance Harrison 
Rating:
2.0

I was mis informed about drop off time and subsequently had to pay an additional $40 for a few extra hours.

joe reed 
Rating:
5.0

Customer did not leave a comment.

Guilherme Santos 
Rating:
4.0

Don’t charge people for things they did not use. I was not told the dolly was an upcharge. I had to remove it to make space in the truck. There was no notice that it was an extra expense. It’s like hotels charging for water that they leave on the nightstand. Deceiving & leaves a really bad taste in customer’s mouth

Connie DeBoever 
Rating:
4.0

Customer did not leave a comment.

susan miceli 
Rating:
5.0

Very full so hard to drop off!

Dianne Fullhaus 
Rating:
5.0

Customer did not leave a comment.

Adelaide Majeski 
Rating:
5.0

Chris was very professional, and the work was done quickly.

RALPH RUMERY 
Rating:
5.0

Customer did not leave a comment.

Daniel Sowa 
Rating:
4.0

Need new stairs for upper units, very difficult to maneuver.

Lexi Anderson  |  Overall Experience 
Rating:
5.0

Anthony’s the Sht! Get yo truck in Salem.

alexis anderson 
Rating:
5.0

Customer did not leave a comment.

Kelvin Almanzar 
Rating:
5.0

Awesome customer service

Laura Irvine 
Rating:
1.0

Your company is a rip off and I'm going to find a way to get my money back trust and believe that. I'm already in the process

Alexis Anderson 
Rating:
5.0

Excellent service and facilities. Easy all the way. Great company. Very smart...

Carlos Collado 
Rating:
3.0

Customer did not leave a comment.

David Guerra 
Rating:
4.0

Customer did not leave a comment.

Kevin Mahar 
Rating:
5.0

thanks

Beckenbauer Oliveira 
Rating:
5.0

Customer did not leave a comment.

Wanda Pimentel 
Rating:
3.0

I just always feel that after everything is said and done when I get an email with my bill the next day, Always Always there are surprise charges! Even though a customer service rep credited me a little over 50.00, I still feel like the rental was a little too exspensive in my opinion. And then to have to take my time to call and fix the mistakes that someone carelessly did is not fair to me. This has happened before in the past ass well. Thankyou, Kim Santa Maria

kim santa 
Rating:
5.0

Customer did not leave a comment.

Megan Wilkens 
Rating:
5.0

Very friendly, knowledgeable, and welcoming…

Adalberto Pooler 
Rating:
5.0

Customer did not leave a comment.

Virginia DeCosta  |  Overall Experience 
Rating:
1.0

Filing a formal complaint.

Laura Abutaleb 
Rating:
5.0

Customer did not leave a comment.

Alexander Gonzalez 
Rating:
5.0

I use them all the time , Very busy place but very friendly.

Mozaniel De Paula 
Rating:
5.0

Customer did not leave a comment.

JOHN GIANAKAKIS 
Rating:
3.0

Again, after numerous phone calls, I was eventually refunded for the missing dolly and pads.

Karen Reed 
Rating:
4.0

Customer did not leave a comment.

Geof Lyon 
Rating:
4.0

Customer did not leave a comment.

Barry Ranalli 
Rating:
5.0

Easy pick up and return. Nice place

James Carey 
Rating:
2.0

I reserved a 15' truck and there is daily rate, and during the reservation process it asked for how long I would need the truck - it says not a commitment but an estimate. So I put use my best guess of 4 hrs. When I arrived to pick the truck up I was told I needed to get it back 4 hours from my reservation date even though I was a little late. I was told they needed it back because they booked the truck. Since I paid the day rate I was expecting to be able to have it for 24 hours. This last minute chance without my knowledge expecting was not just a shock, the agent wasn't very understanding - and it made the move much more stressful than need be because we were rushing. Moving is very stressful to begin with, so we did not need this. I will rent from you again but if there were a reasonable choice near me I would not.

David Dines 
Rating:
5.0

Customer did not leave a comment.

robert quadros 
Rating:
5.0

Get the maneger some more help lol.he was awsome

dennis mitchell 
Rating:
5.0

Customer did not leave a comment.

Stephen Carvalho 
Rating:
5.0

Manager Anthony is excellent

Richard Landano 
Rating:
4.0

Online reservations and quick pickup

Rich Toomey 
Rating:
3.0

Understaffed at drop off. Had to wait for the 1 person

Beth McCurdy 
Rating:
5.0

Quick service and professional staff.

James Mulloy 
Rating:
4.0

Customer did not leave a comment.

Kevin Culmo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michal Pelletier 
Rating:
5.0

Customer did not leave a comment.

Nekhil Patel 
Rating:
5.0

the containers were not the same size or shape as advertised and shown in the informational video. when the u-box arrived at the pick up location we were shocked that it would only hold a small portion of our studio size apt belongings rather than all of it as expected. a second container had to be added last minute which led to a series of contract revisions and added expenses.

Roselle Randazza 
Rating:
5.0

Customer did not leave a comment.

Margaret Buehler 
Rating:
2.0

Long wait times even over an hour with nobody in the store . I had to call the corporate line to see where anyone was.

Brittany Wallace 
Rating:
5.0

Awsome

OSCARE MENDOZA 
Rating:
5.0

Jamie & Shawn , at the Jefferson Ave Salem MA U Haul, who assisted me were very courteous and knowledgable. They did a great job of customer service ! I will be back and the rental price was very reasonable in this times of high "Bidenflation" !!!!

richard milordi 
Rating:
5.0

Customer did not leave a comment.

Eir Maceda 
Rating:
5.0

You guys already improve

Calvin Edwards 
Rating:
5.0

Customer did not leave a comment.

Stephen Dalton 
Rating:
5.0

Customer did not leave a comment.

Adrienne Guide 
Rating:
5.0

Customer did not leave a comment.

Phillip Genera 
Rating:
5.0

Thank u guys.

CHRISTIAM ASSIS 
Rating:
5.0

Anthony and Sean were easy to work with and accommodating. Highly recommend.

Dan Libby 
Rating:
5.0

Anthony was fabulous! I have had numerous issues trying to get my ubox delivered when speaking to U-Haul customer service team. No one seemed to understand the process. When I went to the U-Haul location, Anthony understood exactly what I needed and was extremely helpful! I now have a storage until at his location. Give this man a raise ;)

DANIELLE DUPREE  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Mark ODonald 
Rating:
5.0

Customer did not leave a comment.

Stephen Roger 
Rating:
5.0

Customer did not leave a comment.

Patricia Kee  |  Overall Experience 
Rating:
1.0

I called ahead to let them know I was dropping off the trailer. They told me I needed to wait 25 minutes once I arrived because they weren’t expecting me for another 20 minutes. After waiting with 0 help for 20 minutes I unloaded and checked the trailer out myself. Once I started pulling away one employee ran over to “check the lights” before I left, and made me wait while they plugged it back into my rental and checked brake lights and blinker. Everything was good to go but they had 0 customer service and made me wait after I gave them a significant heads up of my arrival.

Dylan Bidez 
Rating:
5.0

Your employees were very helpful, very pleasant to work with.

Kathleen Makros 
Rating:
1.0

Please teach your employees how to treat customers, teach them what customer service means!! It's probably something they never heard of. What an unpleasant experience at this location with people with no decency..

Nelson Uceta 
Rating:
2.0

I had a reservation online before picking up the 10 ft truck with a total due at pick up being $282 however this location would not honor my reserved order pricing and I had to pay $488.63. There was no willingness even when looking at the paperwork I had printed from my reservation and I was told that was "Arizona's problem" ... I needed the truck so there was nothing else for me to do than to pay the full amount. The customer service was the worst experience of not even being willing to follow through on what was printed from the online reservation. The parking lot made it near impossible to drive in and for a member of my family to wait while I picked up the truck. I will not be recommending this location to anyone ever and likely steering them away from it in general.

Michelle Meyer 
Rating:
5.0

Everything went very smoothly. Except for scanning ID and insurance policy # things went very well. I am technology challenged so ID scan was a problem and don’t remember providing insurance policy in the past. Staff was knowledgeable and friendly. Surprised to find low mileage vehicle. Ran great. Will use again

Roger Martin 
Rating:
5.0

The whole team did a great job setting me up and took the same care when I dropped off. Thank you.

STEVE CHENEY 
Rating:
5.0

I have rented from this location more times than I can count and all of the staff do an amazing job.

Alexander Hortaridis 
Rating:
3.0

Customer did not leave a comment.

Gerri Segal 
Rating:
5.0

Customer did not leave a comment.

Clinton Peterson 
Rating:
4.0

Felt a little rushed when i was picking up the van in the morning. But the gentleman that was there when i dropped it off was so nice and definitely made up for the way i felt during the morning. He was smiling and truly enjoying his time at work. While the morning crew seemed to need more coffee. Overall I’ve enjoyed my rental and will rent from here again. Happy New Year.

Danielle Shnayder-Braid 
Rating:
5.0

Change the style of chains as the hooks are too big for trucks and have to be disassembled and ran backwards for it to work and consumes more time than anything the security video of me returning the equipment at night should show it all I had to dig for tools just to get it unhooked but you should supply with low profile hooks so this doesn’t happen anymore And the manager there was great thank you again

MIKE BRAGANCA 
Rating:
3.0

Customer did not leave a comment.

Lynda Cutrell 
Rating:
5.0

Customer did not leave a comment.

Arber Toska 
Rating:
4.0

Customer did not leave a comment.

David Bateman 
Rating:
5.0

Customer did not leave a comment.

SCOTT SHEFFER 
Rating:
5.0

The reservationist was very nice very polite and very courteous and extremely helpful I would recommend your store anytime

Patricia Golman 
Rating:
5.0

Customer did not leave a comment.

Ronald Penley 
Rating:
5.0

Customer did not leave a comment.

igor dasilva 
Rating:
5.0

There staff was great! Very helpful!

Crystal Meritt 
Rating:
5.0

Customer did not leave a comment.

Maura Cataldo 
Rating:
5.0

That was a manager there of some sort. I didn’t get his name, Caucasian fella. Came across as very rude, I don’t know. But overall the guy that I dealt with was great. Very friendly.

gabrial Zorrilla 
Rating:
4.0

It would be good to have more staff so there can always be someone available for the front desk. We frequently have to wait too long for service

Charles Hildebrand 
Rating:
4.0

Customer did not leave a comment.

Philip Smith 
Rating:
5.0

Customer did not leave a comment.

David Elliott 
Rating:
1.0

Bad service , very dirty rat droping all over

Alberto peguerou  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali Kaba 
Rating:
5.0

Customer did not leave a comment.

Lori Fanning 
Rating:
2.0

Storage area was not clean. When I started moving my belongings I noticed mouse droppings on some of my boxes. When I was ready to leave I was kept waiting in the office because even though there were 3 staff and only two customers I was told I had to wait for the manager.

Russell Bogrett  |  Overall Experience 
Rating:
5.0

Manager on duty when I closed my account could have been more friendly after I used their service for 3.5 years. However the Regional Manager or Sr Manager was excellent and very understanding and customer focused.

Brian Rachmaciej  |  Overall Experience 
Rating:
5.0

I have rented numerous trucks from Uhaul from the past, and this location is excellent. Anthony and Chris are super friendly and helpful, always going out of their way to give great customer service. Seemed like every time I was there, Anthony was there to help me with whatever I needed, and he was always so patient, kind, and accomodating. Uhaul is a big company, but they make that branch feel like a local neighborhood rental and storage place. Just great service. 10/10. Thanks for everything!

Taylor Viola  |  Overall Experience 
Rating:
5.0

Clean, well lit, organized. The on site staff is professional, friendly, well prepared. I am glad I chose UHaul Self Storage in Salem, MA.

Jack Harte  |  Online Move In 
Rating:
5.0

Great big thank you for safe clean secure convent

Elizabeth Martin  |  Overall Experience 
Rating:
4.0

The storage unit with a ladder walk up, left much to be desired. Anything heavy would be like impossible to to leave here so unless I get a bottom unit, I’m gonna have to pull out before the month is out even though it’s been free and find a place where I can at least put heavy stuff in, otherwise I love this U-Haul place. I’ve been using it for well over 20 years not for storage but for trucks and supplies it’s better than it ever ever was. It’s super top-notch, modern and friendly as ever can be the people and helpful.

THOMAS ANTONY-SCIGLIUTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLEY LAFONTANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercis Arias  |  Overall Experience 
Rating:
5.0

After a rough couple days with very little sleep moving up from Manhattan it was a huge relief to have friendly, professional help with returning and storage. Max is definitely ready for his assistant management position and went above and beyond to help me get my storage unit set and truck returned. Anthony’s leadership and poise were critical at drop off and he has been very helpful resolving discrepancies with the New York pick up location. Make sure you hold on to these guys.

EDWARDGEORGE JR GUNNING  |  First Impressions 
Rating:
5.0

Anthony was very helpful & considerate

Mykeng Recinos  |  Overall Experience 
Rating:
4.0

The people were good. I was just asked to do everything in the office that I did online. Exactly the same. I feel like I would've been quicker if I had just shown up. I figured the process would have taken less time since I went online.

ARMANDO CALZADA  |  Online Move In 
Rating:
5.0

Very easy to access, safe and clean.

JAMES GRILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunisi Genao Hernandez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

CARMEN FERRER  |  Overall Experience 
Rating:
5.0

The storage area is brightly lit, with parking right next to the building, and several carts and stair ladders to use. I made my reservation online and everything was ready for me when I drove over. The man who helped me was friendly, went over everything in detail, and answered my questions.

Brooke Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl Milbury  |  Overall Experience 
Rating:
1.0

stills didn’t receive my $69

JOHN DORCEUS  |  First Impressions 
Rating:
3.0

The only reason I left is because I’m too old to have a storage up top and move those stairs around. If I was in my 20’s maybe.

Mabel Covarrubias-Doucette  |  Overall Experience 
Rating:
3.0

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

RICK WHITE  |  Overall Experience 
Rating:
5.0

The staff were nice and went out of their way to help us, they should definitely get a raise.

caleb yetts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Carrasquillo  |  Overall Experience 
Rating:
5.0

N/A

MARIA CARRASQUILLO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emran Kaziha  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating when I needed it most. I wasn’t even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Tammy garceau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER CLEARY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele Franklin  |  First Impressions 
Rating:
5.0

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

CHRISTINE DORVILIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Gutierrez Delgadillo  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lexi Gellerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia Mulvihill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny Delgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia Mulvihill  |  First Impressions 
Rating:
1.0

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Jared Dignan  |  Overall Experience 
Rating:
3.0

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Ann Dow  |  Overall Experience 
Rating:
5.0

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Brian Rachmaciej  |  First Impressions 
Rating:
5.0

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

NATHANIEL GREENE  |  First Impressions 
Rating:
4.0

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Miles Avila  |  First Impressions 
Rating:
5.0

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Micheal McGurk  |  First Impressions 
Rating:
4.0

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

virginia shea  |  Overall Experience 
Rating:
5.0

Thank you

ximora guzman  |  Overall Experience 
Rating:
5.0

Kyle Mills is THE BEST!!! He takes the time to make sure that “All is Well”.

Anthony Romano Jr  |  Overall Experience 
Rating:
4.0

Overall, really good.

emran kaziha  |  Overall Experience 
Rating:
5.0

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Carlos Koczela  |  First Impressions 
Rating:
5.0

Manager and staff courteous and professional

james travers  |  Overall Experience 
Rating:
5.0

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Marc Scepi  |  Reservation 
Rating:
3.0

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

candice shivilo  |  Overall Experience 
Rating:
2.0

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Denise Cantin  |  Overall Experience 
Rating:
5.0

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

todd hannawy  |  Reservation 
Rating:
5.0

Awesome service

Jorge Pais  |  Overall Experience 
Rating:
5.0

the girl working was very good

Mike Terry  |  Reservation 
Rating:
5.0

Staff was excellant.

PAT AYERS  |  Reservation 
Rating:
4.0

I need Scott, the district manager to call me

Steven Dowdy  |  Reservation 
Rating:
1.0

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn’t have 15’ trucks like I needed. Had to wait hours for one to show up

CHRISTIAN FLORES  |  Overall Experience 
Rating:
5.0

Would use this facility again if I needed storage space.

Joseph Martinez  |  Overall Experience 
No reviews have been submitted for this location.

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