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DARLENE G.Customer Reviews for U-Haul Moving & Storage of Round Rock
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing specific to the location, which was okay, but the after hour drop off process seems terrible compared to the last time I rented an Uhaul. Please work on making that experience smooth.
KAUSTAV P.I was needing the truck longer than expected due to driving one way, rainy weather and delayed movers. When I got a got from Joel at the drop off location, I told him I still needed it but not a full day and he said another reservation was coming for the truck and if I had it back, he would waive the extra days charge. We rushed to get it back and got it back 2 hours before he needed it. No receipt was given at the time, but the email receipt did not honor what he said and I was charged an extra day and a coverage fee of $15 that I didn't authorize. I expect what was promised when I rushed to help him out and meet his needs. Otherwise, I could have kept the truck an additional 24hours for what I was charged. Not good practice to not honor your word.
Mike T.Took good care of me. Fast service. Clean truck!
Greg F.Anthony smith was very helpful good customer service. Would recommend to anyone thank u Anthony.
carlos F.Ohhhhh snacks. I got tag teamed by the two titans of trucks. The two classics. Reggie started the process with some slow ace computers. He quick wit wipes out a work phone and got it going. JJ came in with some food and all. He set it down to get the job done while Reggie took care of what he needed. Go get your truck from these heavy hitters. Promotions
Jacob W.Little over priced but no complaints
Eric W.He was quick and the hitch is mounted and wired properly.
Doug S.They repaired my trailer light connection, then rented a trailer to me. Service was great. Very helpful and good to have the lights working again. Trailer worked well for my needs.
Thomas -.The staff was awesome and friendly! Also very helpful with a separate issue that was job related.
michael M.The vehicle was parked in a tricky spot; it would've been nice to have it brought out to the curb.
Brian P.Great location, good price and excellent customer service.
armando V.Have the equipment that was reserved
Glendon R.This location’s manager, J.J. is fantastic. He listens to your needs, is professional, and it reflects on the quality staff he’s put together. Friendly, honest, and always goes the extra mile for his customers. I’ve had a few storage units over the years at this location, and couldn't be happier how I was welcomed as a customer.
JAY AARON P. | First ImpressionsVery good experience.
Scott H.My truck would not start after I dropped off your trailer. The two men on duty noticed I was in the sun and offered to push me to a shaded area. They went far beyond the call of duty. Great job guys.
Kenneth G.Keep doing what you're doing 👌
Hilda M.Nothing, staff was great at pickup and drop off. Thank you!
Thomas M.Nothing. Your rep. ROSE was awesome. She is what all customer service employees should be.
Kenneth G.Nothing at this time
David B.Great service
William G.Fast and friendly service
Abdirasul S.Very helpful
DANIEL P.When I was picking up the truck there were 2 employees arguing with one another using words that you wouldn't normally use in front of a customer. The counter person apologized and we walked to the truck.
Dean F.More seating for customers in store
Asad P.The location is great as far as U-Haul goes, though the parking can be cramped, hence the 4 stars. U-Haul overall needs to do better. Gasoline engine trucks do a terrible job of hauling compared to diesel.
Christopher R.👍🏻👍🏻👍🏻
jose M.Was this a 2 truck day or what. We got 2 trucks on this day in February. Filled one with furniture twice. The the other one we took to the deepest darkest parts of the city. We searched high and low for the Mythical “junkâ€. Oh we found it alright. And we learned some new lesson. So Al in all it was a good day. Got 3 more rentals coming up this week alone. But what will happen when the summer arrives. I fear it will be a blood bath for trucks. Let the truck warsssssssssss begin.
Jacob W.Great SVC
paul B.This location was better.
Edward W.The price under bid everyone else !
RAMIRO Z.Everything was ready. It was a great experience.
Martin C.When I walked in to rent a trailer and again when I returned the trailer there was an agent waiting to handle my request. I didn't have to wait at all. That is an excellent goal to strive for with all your customers. Thanks!
Kerry F.Everything was good. Commend your team-they deserve it and will be better because of it.
Jeff T.Dang this truck was a mover and a shaker. Yep. All I got today.
Jacob W.Best customer service
Jason P.Always top notch service, very friendly, and they are always super busy.
Cristifer E.No interactions with anyone. I arrived after hours.
James B.Not a thing. The staff was very helpful & accommodating.
Florence Ann B.Everything was perfect .. Professional, courteous , extremely helpful
Larry P.Fast, friendly, courteous service. This is our go to place for U-Haul needs.
Regan H.Everyone was super friendly and helpful. Vehicle was in perfect condition. Thanks!
Kevin D.Great employee
Marirose L.Friendly team members. Well done.
Jim P.I am a repeat renter and everyone at this location has always treated me excellent.
Curtis P.It was cool when we were there. We got to see a UHaul truck back straight into another UHaul truck. Pretty cool! I'll never forget it. Also, the people there are nice. We left a small item inside the trailer, and they let us just go get it out. Nice.
Mike M.Efficient and cost effective. The people were nice, too.
Rick W.The most helpful uhaul employees!
Florence Ann B.The staff was very accommodating, friendly, and helpful. Best U-Haul experience in a long time.
Christina L.Friendly, helpful staff. Great experience.
Francisco B.The young lady with 2 tone hair color working on sunday uses the F Word with every sentence she spoke. Very unprofessional.
josephine A.Better instructions for after hours - key drop location, parking, etc.
Christopher W.Clean, well lite, easy to access. Great facility to help with my temp storage needs. Would definitely use again.
Kim G. | Overall ExperienceReggie was very helpful explaining the truck I rented “Should definitely not sound like thisâ€. He submitted a complaint for me to help resolve this incident.
Brandon S.Stephen made me feel right at home from the beginning. He was patient and informative. He was always there on the end of the phone to guide me through the process of renting a pick-up truck and auto transport. I am a very happy Aussie!
Peter C.I have had some very bad experiences with U-Haul and I almost did not use you again. I am so glad that I did once I dropped off my U-Haul. Jason and Jordan went out of their way to help me. They made the whole experience very pleasant. They came out to me and took care of everything right there. It took less than 10mins. While checking the truck in they went over and above to make sure my experience was great. Because of them I will gladly use U-Haul again and tell everyone I know to use this location if able. Great work guys! In a world where customer service has significantly dropped you two men have went over and above expectations. I am extremely grateful for that. Thank you!!
Alexus S.Clean the vehicles before renting them out. The cab had dried food spilled next to and on the side of the driver's seat and there was wet soda spilled in all of the cup holders and down the front of the panel. The rear was never swept out and full of leaves and dirt.
Tracey F.Not much! Excellent!
John B.Cashier girl was great, but the guy that was working outisde on the yard. He. Had an attitude when i got there and it was worse when i returned the Equip. He was talking so bad towards me, no respect at all. Really, really bad...
Hector B.All Staff is AWESOME !!!!
Claude K. | Overall ExperienceAll the staff is very nice and I appreciate them.
ENORE S. | First ImpressionsI have no complaints or suggestions.
TIMOTHY S. | Overall ExperienceMy family and I always have a great experience using your business.
JANIQUA M. | First ImpressionsStaff was great. Both days. A jovial attitude, patient, and helpful.
STEVEN C. | Online Move InExcellent
phil c. | First ImpressionsThe staff were very courteous and very professional. They made me feel like I was not just an account number.
LETITIA P. | Overall ExperienceThe staff were very friendly explained everything well made me feel comfortable and offered me water
Rita F. | First ImpressionsAbsolutely perfect in every way.
Charles H. | Overall ExperienceClean and accessible storage facility. They do need to manage staffing better on weekends to meet customer needs.
Susan D. | Overall ExperienceHard to access entry and always had leaks in front of my storage
eddie v. | Overall ExperienceThe guys at the front desk were knowledgeable and friendly. The housekeeper is fantastic. I only had issue with gaining access to the building on Sunday when my code did not work. This resulted in another day charged for the U-Haul truck I rented.
James L. | Online Move InTikTok was more important than helping me during my visit . I waited patiently and then helped .
Wayne B. | First ImpressionsOwner of the Uhaul store and storage units is very unprofessional and rude. He is condescending and tries to belittle customers. I am glad that we no longer have to pay for storage at that property EVER again.
LAMONTE G. | Overall ExperienceFreindly and accomodating.
TIMOTHY S. | First ImpressionsLower level not climate controlled because the doors kept being opened. Storage unit door keep falling down too.
Reyhan W. | Overall ExperienceThe Storage is always just the space we need, and the staff is always friendly and helpful.
DUANE G. | Overall ExperienceThe access panel to the storage units after hours didn’t seem to accept my access card on more than 4 occasions but after trying the sliding doors panel my card showed as activated. Once the door finally opened everything was a breeze.
Sean B. | First ImpressionsUhaul save my money...Thanks to Uhaul.
Nathanael S. | Overall ExperienceStaff always helpful, unit 1222 was aok, 10' truck rentals went alk.
ROLAND S. | Overall ExperienceVery smooth and convenient experience with the entire process.
April H. | Overall ExperienceStorage is supposed to be climate controlled however it was hotter in the storage area than it was outside. There were some items that I was unable to put into the storage because of all the heat that was trapped in the building. The move into the storage ended up taking me 1 extra day because the heat in the location is unbearable. I have reached out to the manager of this location to try and come to a settlement. All he did was send me an email apologizing for the inconvenience but hasn't fully taken ownership of the matter. I would like to be refunded for the extra day that I had the trailer. The weather in Round Rock has been in the triple digits. If the AC was not working at that location I should have at least been notified and rebooked to another Uhaul location that wasn't having that issue.
Ricardo C. | Online Move InWe reserved a 10x10 unit, however, when I finalized the reservation at your location I was told we would have two 5x10 units. Having two units was no big deal but I told the woman who processed my reservation that I wasn’t sure if I needed both units. I specifically asked if after I loaded everything I only needed one of the two could I cancel the second unit that wasn’t needed. She told me that it would be no problem to remove the unneeded unit from our account. I loaded my items in the unit and found I did only need one of the 5x10 units. I went back to the office and spoke with the same woman who previously helped me and explained that I only needed the one unit. At this point I was told that I had to keep both units. She told me that if I wanted a single unit she would have to move me to a different location. When I told her I literally just finished and that I didn’t want to move her response was “well you can’t take only one of those and either move or keep both.” When I reminded her that she told me I could keep only one if needed she said “I know I told you , I apologize but you can’t. Do you want to move?” So now I’m paying $150/month for a space that costs less than half of that. Your employee knew that those units couldn’t be split but took advantage of me knowing that it is impractical to move all of my stuff it another unit after spending an hour moving in. I will never do business with your location again and I will be sure to let everyone I know in the Austin area what kind of business you run. I hope the extra money you are making from my second unused space is worth the potential loss of revenue and reputation. I will also be sending a letter to uhaul corporate explaining how I was ripped off and posting my expo on my social media channels. I will be sure to tag your location if you have one so there’s no confusion about where people should avoid doing business
Brian P. | Online Move InThe staff was always kind and helpful. I am a senior and they were very accommodating,
MARY S. | Overall ExperienceThere is one staff member that needs to leave his rudeness at home. I think he stated his name to be Aaron, it was something starting with an A.
Shelita W. | Overall ExperienceI request 1 unit but ended up with 2 to equal the one. I wasn't aware of this but the staff explained it well and assisted with added another.
Joy B. | Online Move InService was great
Ashley S. | Online Move InAmazing staff all around. I would so recommend this facility to my family my children, my children’s children and my children’s children children. Thank you
Salvador V. | First ImpressionsReggie was on point with customer service!!!
Richard T. | Overall ExperienceLoved the service, people, product, rate! In this day & age is tough to find great service, quality product…the U-haul team in Round Rock exceeded all of my expectations and I will definitely recommend you to all my friends and family. Thanks!
ELIO C. | Overall ExperienceA. Very good service thank you very much
Silvia A. | Overall ExperienceReginald was spot on in every area to do with the business also customer service was exceptional thanks again
Reginald F. | First ImpressionsVery friendly and informative personnel
MARY S. | First ImpressionsThey were very helpful
Jesse H. | Overall ExperienceVery poor customer service. The employees are rude. I was charged well after I cleaned out the unit I was renting and have not been refunded at the time of this review.
Maria G. | Overall ExperienceWe needed this type of unit to store numerous household items while we rented our soon to be retirement home. Now we are retired. It was time to remove our items and place them in our home. It is great to be retired. I highly recommend it. Your facility and staff are excellent and I highly recommend them. There were several size units to chose from and everything was in excellent condition when we emptied it. We were there for nearly 3 years. Thank you for keeping our furniture and other items safe.
Richard L. | Overall ExperienceJoel Vasquez did a wonderful job and helped make my move less stressful.
Hugo F. | Overall ExperienceThere is a HUGE disconnect between website/call center and physical stores and operations. Trying to get correct and complete written confirmation of activity initiated over phone or online was literally impossible. Website would only let me move out one of two units in reservation and wouldn't let me move out the 2nd unit after completing first one. Nearly every time I called or did something online, it was wrong when I got to the actual location and talked to the folks on the ground. Everything is super nice over the phone but actually execution of stuff later at store was a nightmare (fubard) whether it be renting trucks, hiring movers, renting storage, monthly payments online, and move out online. Nothing went smoothly. Local guys at this location were condescending and sexist, being a women doesn't make me incompetent. The storage lockers were great, truck condition is hit or miss, hiring movers through you was a fiasco, online payments are confusing, website seems intuitive but doesn't do what you expect, says I don't owe when I do, can't move out 2 units, freezes up in check out of mover order and send multiple times to mover for which I was liable to pay, luckily the mover called and warned me. When I call, they say everything is handled, that it will be sent in writing but never correct, still get billed late feesonly, get move out confirmation for one unit not two, never got one for the 2nd unit. I NEVER , no matter how much I try to call and confirm, get the piece of mind in writing that's correct.
Tracy T. | Overall ExperienceThe staff was consistently helpful and friendly and the facility was very clean every time I was there.
GALA P. | Overall ExperienceGreat service
Jerry W. | Overall ExperienceYou might want to add a “NA” button to all questions that you allow only a YES or NO answer. With the NA available all of your customers would complete their survey instead of seeing a message that stops me and “I must answer all of the questions”. I rented my unit but canceled before I moved into the unit.
JERRY V. | Overall ExperienceI asked to be charged for 24hr access and was told by two staff members that we could have 24 access for three days and come back and pay the extra fee if we still needed it. I agreed and was grateful for the compromise. We continued our move and the access was denied at the normal hours. I didn’t even get it for one night and had to leave our storage unlocked and opened for the night because we couldn’t get back in. When I tried to explain the situation to the morning worker he said “I am not calling you a liar, but we don’t do anything like that.” He said that I would have to come back to the store and talk to whoever told me it would be available. Pretty crappy customer service.
Maria G. | First ImpressionsOutstanding people
wayne w. | Overall ExperienceGreat service
LAURI V. | First ImpressionsTodo me gustó mucho claro que sí los recomiendo con mis amigos todo fue muy excelente gracias.
Silvia A. | First ImpressionsThis location has great customer service. Super helpful. Manager is awsome. Reggie is one of the best assets at this particular location. Take your business there , best service, equipment, and storage space in town !!!!
JESUS A. | Overall ExperienceExcellent service
AMIR M. | Overall ExperienceI will say that the staff at this location is helpful, and friendly but they often use profane language which to me is not professional. The profane language is not towards the customer but a word or two may be used in a conversation about a situation they are dealing with, or about life in general. It doesn't bother me at all but I have a feeling it would bother someone else that may try to give Uhaul at chance at this location.
GERALD M. | Overall ExperienceThe rental process was easy, access was great, and managing the account was very easy and convenient.
Gino P. | Overall ExperienceEl almacenamiento me pareció bien, pero el camión me pareció muy costoso..
ELEAZAR M. | Overall ExperienceThe rental process was quick and easy. The representative was very helpful. The representative explained access process and escorted me to the unit. Great process.
Gino P. | First ImpressionsPaid for climate control. When we arrived the a/c was not working. Manager acted like he did not know anything about it and avoided engaging us. The unit was in front of the window in 104 degree weather with no a/c on. There was a wall light by the window that I did not see. I inadvertently leaned up against the light which was blistering hot and it burned the back of my arm. When I told this manager he said he had no idea what light I was talking about and again ignored me. Very poorly run facility indicative of this managers attitude.
Laura S. | First ImpressionsAfter driving 1,700 miles, the staff went out of their way to make sure all my needs were meet. They were very friendly and answered all my questions. Returning the truck and car carrier was fast and easy. What a great and easy way to end my move.
rick t. | First ImpressionsRep was excellent
JOHN H. | First ImpressionsStaff are so friendly, helpful, and accommodating. Especially Reggie!
Crystal B. | Overall ExperienceI selected “NO”on would I recommend to a friend because when I got there with my reservation I was told that you guys did not have the size unit that I had reserved. I had reserved a 10 x 15 I was told I could have 3 10 x 5s which is not the same. That’s not the surprise you want when you were going to be moving in a week. I think U-Haul could do a better job with the reservations. I tried to complete my reservation online and it would not let me so I had to go into the office location. It all worked out though I was able to get the 10 x 15 but it was not until I was checking out did the attendant notice that there was one 10 x 15 available.
Jeff B. | First ImpressionsGood
Charles M. | First ImpressionsVery kind
Mery G. | First ImpressionsLady was awesome that checked me in
Tesha C. | First ImpressionsGreat place and team
CHANDLER N. | Overall ExperienceStaff was eager to help and was super friendly and knew the answer for everything I needed to know. Supper nice and helpful!!! Jim & Diane in Round Rock, Tx
JAMES C. | First ImpressionsI enjoy the time I was there. The staff was very friendly, and helpful. Thank You for a great experience.
Emma B. | Overall ExperienceNo Issue
Shawn G. | Overall ExperienceStaff was wonderful
Valerie L. | Overall ExperienceGreat experience and service!
GEOFFREY O. | First ImpressionsReggie was above and beyond in his helpfulness and kindness to 2 tired people moving. He is a wonderful asset to U-Haul!
James R. | First ImpressionsOne staff member was rude and not helpful to the others. The double doors are only open during business hours which makes no sense if you pay for the 24hr access. Now I have to wait so that I can move in my furniture
KIP L. | First ImpressionsGreat Facility & staff. They are helpful instead of busy.
Carl R. | Overall ExperienceYou did not have enough staff at times such that there were long waits for service. Once I was at the service desk, service was fine.
SHEILA H. | Overall ExperienceEveryone was very helpful
Susan L. | First ImpressionsI had the best ever services with Salvador and his team
ANA D. | Overall ExperienceStaff is really amazing!! I will def be back
Anne E. | Overall ExperienceWe need to move to a new unit that is double the size.
Eric C. | Online Move InThe staff was very helpful and friendly made the move less stressful thank you 😊
MARY S. | First ImpressionsStorage facility and the employees were great!
Paul S. | First ImpressionsOne of the best experiences and all the right equipment
Carl R. | First ImpressionsQuick and without any issues
JUAN P. | Overall ExperienceI picked the wrong date and noone with customer service or the facility would help me change the date. The man at the facility was rude so I cancelled the unit and found somewhere else to store my stuff
Brittany N. | Online Move InReggie was knowledgeable, fun to work with, awesome employee. Thanks for making the start to moving Grandmas stuff fun!
JEFF W. | First ImpressionsWe rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!
The Pet G. | Overall ExperienceThere are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed day
DANNY T. | First ImpressionsStaff were knowledgeable, friendly, and quick to serve. Keep up the great work!!
TANNA M. | First ImpressionsWE ONLY HAD ONE PROBLEM WITH PAYMENTS. AUTO PAYMENT DIDNT WORK AND WE WERE INFORMED VERY LATE, HAD TO PAY LATE FEE. Thx
Koray T. | Overall Experiencethe representative that helped me with my move was awesome!! thank you so much
susann v. | First ImpressionsHaving carts to help move is the best ever. Clean and safe storage. Easy move out procedure. You could use another ramp to move from the truck to storage units. It’s fine if you’ve rented a large truck but the smaller trucks and trailers need to use the narrow ramp to get into the building.
kelly s. | Overall ExperienceThey didn’t work on a payment schedule when I explained I’m waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuff
Mary E. | Overall ExperienceVery helpful and friendly! Great staff!
Dana S. | Overall ExperienceThe guy who helped me was OUTSTANDING!! Thank you for everything :)
Amy P. | First ImpressionsMy storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.
Joe G. | Online Move InReggie was really helpful in getting us setup. Facility was clean and professional.
Eric S. | First ImpressionsThank you
Erika S. | Overall ExperienceMoving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallway
Pamela E. | Online Move InService was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.
DWIGHT M. | First ImpressionsWe ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.
STEPHEN P. | Online Move InThe assistant manager that helped me was very professional.
Zak H. | First ImpressionsIt was the end of the day but the staff was patient and extremely pleasant.
MARVONA S. | First ImpressionsI've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.
Joel R. | Overall ExperienceThere was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.
Kristine B. | Online Move InThe staff was friendly and very helpful 🙂
Darius C. | First ImpressionsStaff was very helpful
BRADLEE G. | First ImpressionsBeen using U-Haul for years. It was finally time to move out though.
DAVID B. | Overall ExperienceThank you for such good service.
Matthew B. | Overall ExperienceI Farris Hodges to say that everything when well your staff was great thank you very much
Farres H. | First ImpressionsThe manager was very professional and courteous and so was staff.
lamont h. | Overall ExperienceN/a
delta J. | First ImpressionsThe move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.
Donald H. | Online Move InReggie is a great customer service associate. He was pleasant and a great person to deal with
william c. | Overall ExperienceStaff was very helpful, I think maybe extend hours of operation to 8 or 9pm
Hector S. | Overall ExperienceFrustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.
Louis B. | Overall ExperienceI needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.
Lori S. | Overall ExperienceMrs. Walsh was outstanding and went above and beyond.
JOAQUIN V. | First ImpressionsI'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.
DANNY T. | First ImpressionsIt’s a one stop shop! It made the moving process very easy for me.
casey r. | First ImpressionsVery nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyone
michelle f. | Overall ExperienceIf I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you’re doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!
Roxanne M. | First ImpressionsStaff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.
Tim L. | Overall Experiencethanks uhaul people for your kindness and helpfulness
Gloria M. | First ImpressionsWhen I opened one of my boxes that contained no food items at all (none of my boxes did) there were Hundreds of ants in one of my items. It made me very upset. Other than that and the door being broken on move out day so we had to go out the smaller door. I liked the facility a lot.
jaime s. | Overall ExperienceReggie was a lifesaver. He was knowledgeable, considerate, and helpful, which made a hugely positive difference at the end of a long travel day. We will be recommending this location!
Tammy H. | First ImpressionsThk you
Walter L. | First Impressionsaccording to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020
mike l. | First ImpressionsStaff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.
Marles C. | First ImpressionsThe most helpful, friendly personnel I ever meet. I will recommend to add bigger storage rooms for example, take one of the now large and small and make a extra large, so people only have one storage.
LUIS R. | Overall ExperienceEverything was explained and demonstrated to ensure new tenant understood all U-Haul procedures especially the check-in and check-out parts.
Pakdi P. | First ImpressionsThe storage locker was much smaller than I expected, given that I was supposed to fit a 10' truck's worth of stuff. I felt scammed from start to finish and the policy to only allow disc locks is dumb.
DAVID P. | First ImpressionsVery helpful staff and the climate controlled area I used was very clean and secure.
Joe M. | Overall ExperienceExcellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!
Jennifer P. | First ImpressionsI am highly satisfied with the uhaul facility and staff.
Joel R. | First ImpressionsPeople at desk good but reservations and charges have not been good. Also, raising storage rates after a month... that is bait and switch and is being done to others we hear.
Scott s. | First ImpressionsExcellent Service
Colleen T. | Overall ExperienceAt U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.
DANNY T. | Overall ExperienceI received top notch customer service!
Kale s. | First Impressions.
jackie p. | Overall ExperienceBobby Guzman was knowledgeable and quick to tend to my needs as a customer
Samuel B. | First ImpressionsI was very pleased with the service I received.
Colleen T. | First ImpressionsTruck ran well ac was strong
William W. | First ImpressionsMet our needs.
Ken G. | Overall ExperienceNone
Gabrielle S. | Overall ExperiencePrices are a bit high, and this is why we moved to another storage company.
dennis k. | Overall ExperienceAll were very attentive,helpful and kind
Maria G. | First ImpressionsTrash around loading bays are a tire hazard.
james c. | Overall Experience123
Donald B. | Overall ExperienceFacility is very clean and well maintained. Customer service was great. Making monthly payment was very easy. I would definitely use this facility again if need be.
elizabeth h. | Overall ExperienceClean facility and very helpful staff. Well Done.
Dennis C. | Overall ExperienceAlways clean and friendly and I always welcome . I will most definitely use this place again . Thank you . Debbie
DEBBIE M. | Overall ExperienceThe location was good, and staff was pleasant.
Tamika C. | Overall ExperienceIt was good
LINDSAY V. | Overall ExperienceGood value for size offered.
Joshua P. | Overall ExperienceThank you for a positive experience!
Lisa J. | Overall ExperienceGreat team! Very helpful bunch of guys.
John J. | Overall ExperienceI will use again if needed.
Ellen W. | Overall ExperienceWe had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.
David Dison M. | Overall ExperienceThank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.
troy w. | Overall ExperienceThx for your help & Professionalism
jolene t. | ReservationRep was very patient with me. (I am an older lady). It was appreciated.
elizabeth h. | Overall ExperienceI maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.
TERRI D. | Overall ExperienceOur rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over $40 LESS per month for the same size!
MELANIE C. | Overall ExperienceI cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Thank you!
Vern H. | Overall ExperienceI appreciate the automatic doors, ramps and complimentary use of dollies of the facility.
Zeta A. | Overall ExperienceI chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.
JOEL P. | Overall ExperienceThank you for your excellent service. The staff was always very friendly and courteous.
Thad W. | Overall ExperienceThe clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.
elena l. | ReservationScheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!
Marisa D. | Overall ExperienceThe staff was very helpful and friendly.
Eileen Y. | ReservationSo friendly!
Kelbie D. | Overall ExperienceGreat experience - very nice place.
Bradley C. | Overall ExperienceAll great. Thank you.
daphne j. | Overall ExperienceVery pleased
Brian G. | Overall ExperienceEveryone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).
Karen H. | Overall ExperienceAs always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.
Cammille l. | Overall Experience