Customer Reviews for U-Haul Moving & Storage of Round Rock

7,669 reviews

1535 Round Rock Ave   Round Rock, TX 78681

(512) 218-9099

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(512) 218-9099

1535 Round Rock Ave
Round Rock, TX 78681

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DARLENE G. 
Rating:
4.0

Nothing specific to the location, which was okay, but the after hour drop off process seems terrible compared to the last time I rented an Uhaul. Please work on making that experience smooth.

KAUSTAV P. 
Rating:
5.0

Customer did not leave a comment.

Adelina S. 
Rating:
3.0

I was needing the truck longer than expected due to driving one way, rainy weather and delayed movers. When I got a got from Joel at the drop off location, I told him I still needed it but not a full day and he said another reservation was coming for the truck and if I had it back, he would waive the extra days charge. We rushed to get it back and got it back 2 hours before he needed it. No receipt was given at the time, but the email receipt did not honor what he said and I was charged an extra day and a coverage fee of $15 that I didn't authorize. I expect what was promised when I rushed to help him out and meet his needs. Otherwise, I could have kept the truck an additional 24hours for what I was charged. Not good practice to not honor your word.

Mike T. 
Rating:
5.0

Took good care of me. Fast service. Clean truck!

Greg F. 
Rating:
5.0

Anthony smith was very helpful good customer service. Would recommend to anyone thank u Anthony.

carlos F. 
Rating:
5.0

Customer did not leave a comment.

Alfonso F. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Ohhhhh snacks. I got tag teamed by the two titans of trucks. The two classics. Reggie started the process with some slow ace computers. He quick wit wipes out a work phone and got it going. JJ came in with some food and all. He set it down to get the job done while Reggie took care of what he needed. Go get your truck from these heavy hitters. Promotions

Jacob W. 
Rating:
4.0

Customer did not leave a comment.

channay W. 
Rating:
5.0

Little over priced but no complaints

Eric W. 
Rating:
5.0

He was quick and the hitch is mounted and wired properly.

Doug S. 
Rating:
5.0

They repaired my trailer light connection, then rented a trailer to me. Service was great. Very helpful and good to have the lights working again. Trailer worked well for my needs.

Thomas -. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

Marisa S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The staff was awesome and friendly! Also very helpful with a separate issue that was job related.

michael M. 
Rating:
5.0

The vehicle was parked in a tricky spot; it would've been nice to have it brought out to the curb.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Abhilash N. 
Rating:
5.0

Great location, good price and excellent customer service.

armando V. 
Rating:
4.0

Have the equipment that was reserved

Glendon R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL Q. 
Rating:
5.0

This location’s manager, J.J. is fantastic. He listens to your needs, is professional, and it reflects on the quality staff he’s put together. Friendly, honest, and always goes the extra mile for his customers. I’ve had a few storage units over the years at this location, and couldn't be happier how I was welcomed as a customer.

JAY AARON P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joanne B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

TODD O.  |  First Impressions 
Rating:
5.0

Very good experience.

Scott H. 
Rating:
5.0

My truck would not start after I dropped off your trailer. The two men on duty noticed I was in the sun and offered to push me to a shaded area. They went far beyond the call of duty. Great job guys.

Kenneth G. 
Rating:
5.0

Keep doing what you're doing 👌

Hilda M. 
Rating:
5.0

Nothing, staff was great at pickup and drop off. Thank you!

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Marirose L. 
Rating:
5.0

Nothing. Your rep. ROSE was awesome. She is what all customer service employees should be.

Kenneth G. 
Rating:
5.0

Nothing at this time

David B. 
Rating:
5.0

Great service

William G. 
Rating:
5.0

Customer did not leave a comment.

Florence Ann B. 
Rating:
5.0

Customer did not leave a comment.

Shahriar hossain O. 
Rating:
5.0

Fast and friendly service

Abdirasul S. 
Rating:
5.0

Very helpful

DANIEL P. 
Rating:
3.0

When I was picking up the truck there were 2 employees arguing with one another using words that you wouldn't normally use in front of a customer. The counter person apologized and we walked to the truck.

Dean F. 
Rating:
4.0

More seating for customers in store

Asad P. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
4.0

The location is great as far as U-Haul goes, though the parking can be cramped, hence the 4 stars. U-Haul overall needs to do better. Gasoline engine trucks do a terrible job of hauling compared to diesel.

Christopher R. 
Rating:
5.0

👍🏻👍🏻👍🏻

jose M. 
Rating:
5.0

Was this a 2 truck day or what. We got 2 trucks on this day in February. Filled one with furniture twice. The the other one we took to the deepest darkest parts of the city. We searched high and low for the Mythical “junk”. Oh we found it alright. And we learned some new lesson. So Al in all it was a good day. Got 3 more rentals coming up this week alone. But what will happen when the summer arrives. I fear it will be a blood bath for trucks. Let the truck warsssssssssss begin.

Jacob W. 
Rating:
5.0

Great SVC

paul B. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY LAVONNE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis H. 
Rating:
3.0

This location was better.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Nathan F. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

The price under bid everyone else !

RAMIRO Z. 
Rating:
5.0

Everything was ready. It was a great experience.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Luis V.  |  Overall Experience 
Rating:
5.0

When I walked in to rent a trailer and again when I returned the trailer there was an agent waiting to handle my request. I didn't have to wait at all. That is an excellent goal to strive for with all your customers. Thanks!

Kerry F. 
Rating:
4.0

Everything was good. Commend your team-they deserve it and will be better because of it.

Jeff T. 
Rating:
5.0

Dang this truck was a mover and a shaker. Yep. All I got today.

Jacob W. 
Rating:
5.0

Best customer service

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Always top notch service, very friendly, and they are always super busy.

Cristifer E. 
Rating:
5.0

No interactions with anyone. I arrived after hours.

James B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  Overall Experience 
Rating:
5.0

Not a thing. The staff was very helpful & accommodating.

Florence Ann B. 
Rating:
1.0

Customer did not leave a comment.

JAWID W. 
Rating:
5.0

Customer did not leave a comment.

Jon J. 
Rating:
5.0

Everything was perfect .. Professional, courteous , extremely helpful

Larry P. 
Rating:
4.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Fast, friendly, courteous service. This is our go to place for U-Haul needs.

Regan H. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Everyone was super friendly and helpful. Vehicle was in perfect condition. Thanks!

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Tiyon H. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Marirose L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART C.  |  Overall Experience 
Rating:
5.0

Great employee

Marirose L. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Friendly team members. Well done.

Jim P. 
Rating:
5.0

I am a repeat renter and everyone at this location has always treated me excellent.

Curtis P. 
Rating:
4.0

It was cool when we were there. We got to see a UHaul truck back straight into another UHaul truck. Pretty cool! I'll never forget it. Also, the people there are nice. We left a small item inside the trailer, and they let us just go get it out. Nice.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

VANCE M. 
Rating:
5.0

Efficient and cost effective. The people were nice, too.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

JARED D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

JANIQUA M.  |  Overall Experience 
Rating:
5.0

The most helpful uhaul employees!

Florence Ann B. 
Rating:
5.0

Customer did not leave a comment.

Hephzibah C. 
Rating:
5.0

Customer did not leave a comment.

Den D. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

tina T. 
Rating:
5.0

The staff was very accommodating, friendly, and helpful. Best U-Haul experience in a long time.

Christina L. 
Rating:
5.0

Friendly, helpful staff. Great experience.

Francisco B. 
Rating:
5.0

Customer did not leave a comment.

Darrin M. 
Rating:
5.0

Customer did not leave a comment.

Marco G.  |  Overall Experience 
Rating:
3.0

The young lady with 2 tone hair color working on sunday uses the F Word with every sentence she spoke. Very unprofessional.

josephine A. 
Rating:
4.0

Better instructions for after hours - key drop location, parking, etc.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Harold K. 
Rating:
5.0

Clean, well lite, easy to access. Great facility to help with my temp storage needs. Would definitely use again.

Kim G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Marianna S. 
Rating:
4.0

Reggie was very helpful explaining the truck I rented “Should definitely not sound like this”. He submitted a complaint for me to help resolve this incident.

Brandon S. 
Rating:
5.0

Stephen made me feel right at home from the beginning. He was patient and informative. He was always there on the end of the phone to guide me through the process of renting a pick-up truck and auto transport. I am a very happy Aussie!

Peter C. 
Rating:
5.0

I have had some very bad experiences with U-Haul and I almost did not use you again. I am so glad that I did once I dropped off my U-Haul. Jason and Jordan went out of their way to help me. They made the whole experience very pleasant. They came out to me and took care of everything right there. It took less than 10mins. While checking the truck in they went over and above to make sure my experience was great. Because of them I will gladly use U-Haul again and tell everyone I know to use this location if able. Great work guys! In a world where customer service has significantly dropped you two men have went over and above expectations. I am extremely grateful for that. Thank you!!

Alexus S. 
Rating:
5.0

Customer did not leave a comment.

SIVAPRASAD P. 
Rating:
5.0

Clean the vehicles before renting them out. The cab had dried food spilled next to and on the side of the driver's seat and there was wet soda spilled in all of the cup holders and down the front of the panel. The rear was never swept out and full of leaves and dirt.

Tracey F. 
Rating:
5.0

Not much! Excellent!

John B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
2.0

Cashier girl was great, but the guy that was working outisde on the yard. He. Had an attitude when i got there and it was worse when i returned the Equip. He was talking so bad towards me, no respect at all. Really, really bad...

Hector B. 
Rating:
4.0

Customer did not leave a comment.

melody M. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

All Staff is AWESOME !!!!

Claude K.  |  Overall Experience 
Rating:
5.0

All the staff is very nice and I appreciate them.

ENORE S.  |  First Impressions 
Rating:
5.0

I have no complaints or suggestions.

TIMOTHY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raie L.  |  Overall Experience 
Rating:
5.0

My family and I always have a great experience using your business.

JANIQUA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia M.  |  First Impressions 
Rating:
5.0

Staff was great. Both days. A jovial attitude, patient, and helpful.

STEVEN C.  |  Online Move In 
Rating:
5.0

Excellent

phil c.  |  First Impressions 
Rating:
5.0

The staff were very courteous and very professional. They made me feel like I was not just an account number.

LETITIA P.  |  Overall Experience 
Rating:
5.0

The staff were very friendly explained everything well made me feel comfortable and offered me water

Rita F.  |  First Impressions 
Rating:
5.0

Absolutely perfect in every way.

Charles H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WYATT B.  |  First Impressions 
Rating:
4.0

Clean and accessible storage facility. They do need to manage staffing better on weekends to meet customer needs.

Susan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius C.  |  Overall Experience 
Rating:
1.0

Hard to access entry and always had leaks in front of my storage

eddie v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Masatada M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Delores D.  |  Overall Experience 
Rating:
4.0

The guys at the front desk were knowledgeable and friendly. The housekeeper is fantastic. I only had issue with gaining access to the building on Sunday when my code did not work. This resulted in another day charged for the U-Haul truck I rented.

James L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

royce r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVIER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ed s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEAGAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
3.0

TikTok was more important than helping me during my visit . I waited patiently and then helped .

Wayne B.  |  First Impressions 
Rating:
1.0

Owner of the Uhaul store and storage units is very unprofessional and rude. He is condescending and tries to belittle customers. I am glad that we no longer have to pay for storage at that property EVER again.

LAMONTE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry o.  |  Overall Experience 
Rating:
5.0

Freindly and accomodating.

TIMOTHY S.  |  First Impressions 
Rating:
1.0

Lower level not climate controlled because the doors kept being opened. Storage unit door keep falling down too.

Reyhan W.  |  Overall Experience 
Rating:
5.0

The Storage is always just the space we need, and the staff is always friendly and helpful.

DUANE G.  |  Overall Experience 
Rating:
4.0

The access panel to the storage units after hours didn’t seem to accept my access card on more than 4 occasions but after trying the sliding doors panel my card showed as activated. Once the door finally opened everything was a breeze.

Sean B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irasema D.  |  First Impressions 
Rating:
5.0

Uhaul save my money...Thanks to Uhaul.

Nathanael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GILBERTO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
5.0

Staff always helpful, unit 1222 was aok, 10' truck rentals went alk.

ROLAND S.  |  Overall Experience 
Rating:
5.0

Very smooth and convenient experience with the entire process.

April H.  |  Overall Experience 
Rating:
1.0

Storage is supposed to be climate controlled however it was hotter in the storage area than it was outside. There were some items that I was unable to put into the storage because of all the heat that was trapped in the building. The move into the storage ended up taking me 1 extra day because the heat in the location is unbearable. I have reached out to the manager of this location to try and come to a settlement. All he did was send me an email apologizing for the inconvenience but hasn't fully taken ownership of the matter. I would like to be refunded for the extra day that I had the trailer. The weather in Round Rock has been in the triple digits. If the AC was not working at that location I should have at least been notified and rebooked to another Uhaul location that wasn't having that issue.

Ricardo C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Toddrick S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eugene b.  |  First Impressions 
Rating:
1.0

We reserved a 10x10 unit, however, when I finalized the reservation at your location I was told we would have two 5x10 units. Having two units was no big deal but I told the woman who processed my reservation that I wasn’t sure if I needed both units. I specifically asked if after I loaded everything I only needed one of the two could I cancel the second unit that wasn’t needed. She told me that it would be no problem to remove the unneeded unit from our account. I loaded my items in the unit and found I did only need one of the 5x10 units. I went back to the office and spoke with the same woman who previously helped me and explained that I only needed the one unit. At this point I was told that I had to keep both units. She told me that if I wanted a single unit she would have to move me to a different location. When I told her I literally just finished and that I didn’t want to move her response was “well you can’t take only one of those and either move or keep both.” When I reminded her that she told me I could keep only one if needed she said “I know I told you , I apologize but you can’t. Do you want to move?” So now I’m paying $150/month for a space that costs less than half of that. Your employee knew that those units couldn’t be split but took advantage of me knowing that it is impractical to move all of my stuff it another unit after spending an hour moving in. I will never do business with your location again and I will be sure to let everyone I know in the Austin area what kind of business you run. I hope the extra money you are making from my second unused space is worth the potential loss of revenue and reputation. I will also be sending a letter to uhaul corporate explaining how I was ripped off and posting my expo on my social media channels. I will be sure to tag your location if you have one so there’s no confusion about where people should avoid doing business

Brian P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verda B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GILBERTO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miranda n.  |  First Impressions 
Rating:
5.0

The staff was always kind and helpful. I am a senior and they were very accommodating,

MARY S.  |  Overall Experience 
Rating:
4.0

There is one staff member that needs to leave his rudeness at home. I think he stated his name to be Aaron, it was something starting with an A.

Shelita W.  |  Overall Experience 
Rating:
4.0

I request 1 unit but ended up with 2 to equal the one. I wasn't aware of this but the staff explained it well and assisted with added another.

Joy B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joanne B.  |  First Impressions 
Rating:
4.0

Service was great

Ashley S.  |  Online Move In 
Rating:
5.0

Amazing staff all around. I would so recommend this facility to my family my children, my children’s children and my children’s children children. Thank you

Salvador V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shauntay W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  First Impressions 
Rating:
5.0

Reggie was on point with customer service!!!

Richard T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcynda V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARVONA S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Larry B.  |  Overall Experience 
Rating:
5.0

Loved the service, people, product, rate! In this day & age is tough to find great service, quality product…the U-haul team in Round Rock exceeded all of my expectations and I will definitely recommend you to all my friends and family. Thanks!

ELIO C.  |  Overall Experience 
Rating:
4.0

A. Very good service thank you very much

Silvia A.  |  Overall Experience 
Rating:
5.0

Reginald was spot on in every area to do with the business also customer service was exceptional thanks again

Reginald F.  |  First Impressions 
Rating:
5.0

Very friendly and informative personnel

MARY S.  |  First Impressions 
Rating:
5.0

They were very helpful

Jesse H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laurie r.  |  Overall Experience 
Rating:
2.0

Very poor customer service. The employees are rude. I was charged well after I cleaned out the unit I was renting and have not been refunded at the time of this review.

Maria G.  |  Overall Experience 
Rating:
5.0

We needed this type of unit to store numerous household items while we rented our soon to be retirement home. Now we are retired. It was time to remove our items and place them in our home. It is great to be retired. I highly recommend it. Your facility and staff are excellent and I highly recommend them. There were several size units to chose from and everything was in excellent condition when we emptied it. We were there for nearly 3 years. Thank you for keeping our furniture and other items safe.

Richard L.  |  Overall Experience 
Rating:
5.0

Joel Vasquez did a wonderful job and helped make my move less stressful.

Hugo F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chedlia O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIRBY H.  |  First Impressions 
Rating:
2.0

There is a HUGE disconnect between website/call center and physical stores and operations. Trying to get correct and complete written confirmation of activity initiated over phone or online was literally impossible. Website would only let me move out one of two units in reservation and wouldn't let me move out the 2nd unit after completing first one. Nearly every time I called or did something online, it was wrong when I got to the actual location and talked to the folks on the ground. Everything is super nice over the phone but actually execution of stuff later at store was a nightmare (fubard) whether it be renting trucks, hiring movers, renting storage, monthly payments online, and move out online. Nothing went smoothly. Local guys at this location were condescending and sexist, being a women doesn't make me incompetent. The storage lockers were great, truck condition is hit or miss, hiring movers through you was a fiasco, online payments are confusing, website seems intuitive but doesn't do what you expect, says I don't owe when I do, can't move out 2 units, freezes up in check out of mover order and send multiple times to mover for which I was liable to pay, luckily the mover called and warned me. When I call, they say everything is handled, that it will be sent in writing but never correct, still get billed late feesonly, get move out confirmation for one unit not two, never got one for the 2nd unit. I NEVER , no matter how much I try to call and confirm, get the piece of mind in writing that's correct.

Tracy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva J.  |  Overall Experience 
Rating:
5.0

The staff was consistently helpful and friendly and the facility was very clean every time I was there.

GALA P.  |  Overall Experience 
Rating:
5.0

Great service

Jerry W.  |  Overall Experience 
Rating:
5.0

You might want to add a “NA” button to all questions that you allow only a YES or NO answer. With the NA available all of your customers would complete their survey instead of seeing a message that stops me and “I must answer all of the questions”. I rented my unit but canceled before I moved into the unit.

JERRY V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleh O.  |  Overall Experience 
Rating:
3.0

I asked to be charged for 24hr access and was told by two staff members that we could have 24 access for three days and come back and pay the extra fee if we still needed it. I agreed and was grateful for the compromise. We continued our move and the access was denied at the normal hours. I didn’t even get it for one night and had to leave our storage unlocked and opened for the night because we couldn’t get back in. When I tried to explain the situation to the morning worker he said “I am not calling you a liar, but we don’t do anything like that.” He said that I would have to come back to the store and talk to whoever told me it would be available. Pretty crappy customer service.

Maria G.  |  First Impressions 
Rating:
5.0

Outstanding people

wayne w.  |  Overall Experience 
Rating:
5.0

Great service

LAURI V.  |  First Impressions 
Rating:
5.0

Todo me gustó mucho claro que sí los recomiendo con mis amigos todo fue muy excelente gracias.

Silvia A.  |  First Impressions 
Rating:
5.0

This location has great customer service. Super helpful. Manager is awsome. Reggie is one of the best assets at this particular location. Take your business there , best service, equipment, and storage space in town !!!!

JESUS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

Excellent service

AMIR M.  |  Overall Experience 
Rating:
4.0

I will say that the staff at this location is helpful, and friendly but they often use profane language which to me is not professional. The profane language is not towards the customer but a word or two may be used in a conversation about a situation they are dealing with, or about life in general. It doesn't bother me at all but I have a feeling it would bother someone else that may try to give Uhaul at chance at this location.

GERALD M.  |  Overall Experience 
Rating:
5.0

The rental process was easy, access was great, and managing the account was very easy and convenient.

Gino P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
4.0

El almacenamiento me pareció bien, pero el camión me pareció muy costoso..

ELEAZAR M.  |  Overall Experience 
Rating:
5.0

The rental process was quick and easy. The representative was very helpful. The representative explained access process and escorted me to the unit. Great process.

Gino P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sadelina D.  |  Online Move In 
Rating:
2.0

Paid for climate control. When we arrived the a/c was not working. Manager acted like he did not know anything about it and avoided engaging us. The unit was in front of the window in 104 degree weather with no a/c on. There was a wall light by the window that I did not see. I inadvertently leaned up against the light which was blistering hot and it burned the back of my arm. When I told this manager he said he had no idea what light I was talking about and again ignored me. Very poorly run facility indicative of this managers attitude.

Laura S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  First Impressions 
Rating:
5.0

After driving 1,700 miles, the staff went out of their way to make sure all my needs were meet. They were very friendly and answered all my questions. Returning the truck and car carrier was fast and easy. What a great and easy way to end my move.

rick t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

POLLY C.  |  Overall Experience 
Rating:
5.0

Rep was excellent

JOHN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gale C.  |  Overall Experience 
Rating:
5.0

Staff are so friendly, helpful, and accommodating. Especially Reggie!

Crystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONTAYA L.  |  Overall Experience 
Rating:
2.0

I selected “NO”on would I recommend to a friend because when I got there with my reservation I was told that you guys did not have the size unit that I had reserved. I had reserved a 10 x 15 I was told I could have 3 10 x 5s which is not the same. That’s not the surprise you want when you were going to be moving in a week. I think U-Haul could do a better job with the reservations. I tried to complete my reservation online and it would not let me so I had to go into the office location. It all worked out though I was able to get the 10 x 15 but it was not until I was checking out did the attendant notice that there was one 10 x 15 available.

Jeff B.  |  First Impressions 
Rating:
5.0

Good

Charles M.  |  First Impressions 
Rating:
5.0

Very kind

Mery G.  |  First Impressions 
Rating:
5.0

Lady was awesome that checked me in

Tesha C.  |  First Impressions 
Rating:
5.0

Great place and team

CHANDLER N.  |  Overall Experience 
Rating:
5.0

Staff was eager to help and was super friendly and knew the answer for everything I needed to know. Supper nice and helpful!!! Jim & Diane in Round Rock, Tx

JAMES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MORRIS S.  |  First Impressions 
Rating:
5.0

I enjoy the time I was there. The staff was very friendly, and helpful. Thank You for a great experience.

Emma B.  |  Overall Experience 
Rating:
5.0

No Issue

Shawn G.  |  Overall Experience 
Rating:
5.0

Staff was wonderful

Valerie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vennice S.  |  Overall Experience 
Rating:
5.0

Great experience and service!

GEOFFREY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W.  |  First Impressions 
Rating:
5.0

Reggie was above and beyond in his helpfulness and kindness to 2 tired people moving. He is a wonderful asset to U-Haul!

James R.  |  First Impressions 
Rating:
3.0

One staff member was rude and not helpful to the others. The double doors are only open during business hours which makes no sense if you pay for the 24hr access. Now I have to wait so that I can move in my furniture

KIP L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria L.  |  Overall Experience 
Rating:
5.0

Great Facility & staff. They are helpful instead of busy.

Carl R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fernando R.  |  Overall Experience 
Rating:
4.0

You did not have enough staff at times such that there were long waits for service. Once I was at the service desk, service was fine.

SHEILA H.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hollie B.  |  Online Move In 
Rating:
5.0

I had the best ever services with Salvador and his team

ANA D.  |  Overall Experience 
Rating:
5.0

Staff is really amazing!! I will def be back

Anne E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodrigo H.  |  Overall Experience 
Rating:
5.0

We need to move to a new unit that is double the size.

Eric C.  |  Online Move In 
Rating:
5.0

The staff was very helpful and friendly made the move less stressful thank you 😊

MARY S.  |  First Impressions 
Rating:
5.0

Storage facility and the employees were great!

Paul S.  |  First Impressions 
Rating:
5.0

One of the best experiences and all the right equipment

Carl R.  |  First Impressions 
Rating:
5.0

Quick and without any issues

JUAN P.  |  Overall Experience 
Rating:
1.0

I picked the wrong date and noone with customer service or the facility would help me change the date. The man at the facility was rude so I cancelled the unit and found somewhere else to store my stuff

Brittany N.  |  Online Move In 
Rating:
5.0

Reggie was knowledgeable, fun to work with, awesome employee. Thanks for making the start to moving Grandmas stuff fun!

JEFF W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jody m.  |  Online Move In 
Rating:
5.0

We rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!

The Pet G.  |  Overall Experience 
Rating:
5.0

There are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed day

DANNY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna W.  |  Overall Experience 
Rating:
5.0

Staff were knowledgeable, friendly, and quick to serve. Keep up the great work!!

TANNA M.  |  First Impressions 
Rating:
4.0

WE ONLY HAD ONE PROBLEM WITH PAYMENTS. AUTO PAYMENT DIDNT WORK AND WE WERE INFORMED VERY LATE, HAD TO PAY LATE FEE. Thx

Koray T.  |  Overall Experience 
Rating:
5.0

the representative that helped me with my move was awesome!! thank you so much

susann v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  Overall Experience 
Rating:
4.0

Having carts to help move is the best ever. Clean and safe storage. Easy move out procedure. You could use another ramp to move from the truck to storage units. It’s fine if you’ve rented a large truck but the smaller trucks and trailers need to use the narrow ramp to get into the building.

kelly s.  |  Overall Experience 
Rating:
1.0

They didn’t work on a payment schedule when I explained I’m waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuff

Mary E.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly! Great staff!

Dana S.  |  Overall Experience 
Rating:
5.0

The guy who helped me was OUTSTANDING!! Thank you for everything :)

Amy P.  |  First Impressions 
Rating:
4.0

My storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.

Joe G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rozanna H.  |  First Impressions 
Rating:
4.0

Reggie was really helpful in getting us setup. Facility was clean and professional.

Eric S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gokmen A.  |  First Impressions 
Rating:
5.0

Thank you

Erika S.  |  Overall Experience 
Rating:
3.0

Moving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallway

Pamela E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TERESA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Lakiva M.  |  Overall Experience 
Rating:
2.0

Service was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.

DWIGHT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika S.  |  First Impressions 
Rating:
5.0

We ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.

STEPHEN P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KAYLA LORRAINE K.  |  Overall Experience 
Rating:
5.0

The assistant manager that helped me was very professional.

Zak H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAVANNAH Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marco V.  |  First Impressions 
Rating:
5.0

It was the end of the day but the staff was patient and extremely pleasant.

MARVONA S.  |  First Impressions 
Rating:
5.0

I've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.

Joel R.  |  Overall Experience 
Rating:
4.0

There was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.

Kristine B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melinda S.  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful 🙂

Darius C.  |  First Impressions 
Rating:
5.0

Staff was very helpful

BRADLEE G.  |  First Impressions 
Rating:
5.0

Been using U-Haul for years. It was finally time to move out though.

DAVID B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Trey L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY L.  |  Overall Experience 
Rating:
5.0

Thank you for such good service.

Matthew B.  |  Overall Experience 
Rating:
5.0

I Farris Hodges to say that everything when well your staff was great thank you very much

Farres H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

The manager was very professional and courteous and so was staff.

lamont h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul L.  |  Overall Experience 
Rating:
5.0

N/a

delta J.  |  First Impressions 
Rating:
5.0

The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.

Donald H.  |  Online Move In 
Rating:
5.0

Reggie is a great customer service associate. He was pleasant and a great person to deal with

william c.  |  Overall Experience 
Rating:
3.0

Staff was very helpful, I think maybe extend hours of operation to 8 or 9pm

Hector S.  |  Overall Experience 
Rating:
5.0

Frustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.

Louis B.  |  Overall Experience 
Rating:
5.0

I needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.

Lori S.  |  Overall Experience 
Rating:
5.0

Mrs. Walsh was outstanding and went above and beyond.

JOAQUIN V.  |  First Impressions 
Rating:
5.0

I'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.

DANNY T.  |  First Impressions 
Rating:
5.0

It’s a one stop shop! It made the moving process very easy for me.

casey r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hollie F.  |  First Impressions 
Rating:
5.0

Very nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyone

michelle f.  |  Overall Experience 
Rating:
4.0

If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you’re doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!

Roxanne M.  |  First Impressions 
Rating:
5.0

Staff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.

Tim L.  |  Overall Experience 
Rating:
5.0

thanks uhaul people for your kindness and helpfulness

Gloria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margot B.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

marco v.  |  Overall Experience 
Rating:
5.0

When I opened one of my boxes that contained no food items at all (none of my boxes did) there were Hundreds of ants in one of my items. It made me very upset. Other than that and the door being broken on move out day so we had to go out the smaller door. I liked the facility a lot.

jaime s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon R.  |  Overall Experience 
Rating:
5.0

Reggie was a lifesaver. He was knowledgeable, considerate, and helpful, which made a hugely positive difference at the end of a long travel day. We will be recommending this location!

Tammy H.  |  First Impressions 
Rating:
5.0

Thk you

Walter L.  |  First Impressions 
Rating:
4.0

according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020

mike l.  |  First Impressions 
Rating:
5.0

Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.

Marles C.  |  First Impressions 
Rating:
5.0

The most helpful, friendly personnel I ever meet. I will recommend to add bigger storage rooms for example, take one of the now large and small and make a extra large, so people only have one storage.

LUIS R.  |  Overall Experience 
Rating:
5.0

Everything was explained and demonstrated to ensure new tenant understood all U-Haul procedures especially the check-in and check-out parts.

Pakdi P.  |  First Impressions 
Rating:
1.0

The storage locker was much smaller than I expected, given that I was supposed to fit a 10' truck's worth of stuff. I felt scammed from start to finish and the policy to only allow disc locks is dumb.

DAVID P.  |  First Impressions 
Rating:
5.0

Very helpful staff and the climate controlled area I used was very clean and secure.

Joe M.  |  Overall Experience 
Rating:
5.0

Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!

Jennifer P.  |  First Impressions 
Rating:
5.0

I am highly satisfied with the uhaul facility and staff.

Joel R.  |  First Impressions 
Rating:
3.0

People at desk good but reservations and charges have not been good. Also, raising storage rates after a month... that is bait and switch and is being done to others we hear.

Scott s.  |  First Impressions 
Rating:
5.0

Excellent Service

Colleen T.  |  Overall Experience 
Rating:
5.0

At U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.

DANNY T.  |  Overall Experience 
Rating:
5.0

I received top notch customer service!

Kale s.  |  First Impressions 
Rating:
5.0

.

jackie p.  |  Overall Experience 
Rating:
5.0

Bobby Guzman was knowledgeable and quick to tend to my needs as a customer

Samuel B.  |  First Impressions 
Rating:
5.0

I was very pleased with the service I received.

Colleen T.  |  First Impressions 
Rating:
5.0

Truck ran well ac was strong

William W.  |  First Impressions 
Rating:
5.0

Met our needs.

Ken G.  |  Overall Experience 
Rating:
5.0

None

Gabrielle S.  |  Overall Experience 
Rating:
4.0

Prices are a bit high, and this is why we moved to another storage company.

dennis k.  |  Overall Experience 
Rating:
5.0

All were very attentive,helpful and kind

Maria G.  |  First Impressions 
Rating:
4.0

Trash around loading bays are a tire hazard.

james c.  |  Overall Experience 
Rating:
5.0

123

Donald B.  |  Overall Experience 
Rating:
5.0

Facility is very clean and well maintained. Customer service was great. Making monthly payment was very easy. I would definitely use this facility again if need be.

elizabeth h.  |  Overall Experience 
Rating:
5.0

Clean facility and very helpful staff. Well Done.

Dennis C.  |  Overall Experience 
Rating:
5.0

Always clean and friendly and I always welcome . I will most definitely use this place again . Thank you . Debbie

DEBBIE M.  |  Overall Experience 
Rating:
5.0

The location was good, and staff was pleasant.

Tamika C.  |  Overall Experience 
Rating:
4.0

It was good

LINDSAY V.  |  Overall Experience 
Rating:
5.0

Good value for size offered.

Joshua P.  |  Overall Experience 
Rating:
5.0

Thank you for a positive experience!

Lisa J.  |  Overall Experience 
Rating:
4.0

Great team! Very helpful bunch of guys.

John J.  |  Overall Experience 
Rating:
5.0

I will use again if needed.

Ellen W.  |  Overall Experience 
Rating:
2.0

We had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.

David Dison M.  |  Overall Experience 
Rating:
5.0

Thank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.

troy w.  |  Overall Experience 
Rating:
4.0

Thx for your help & Professionalism

jolene t.  |  Reservation 
Rating:
5.0

Rep was very patient with me. (I am an older lady). It was appreciated.

elizabeth h.  |  Overall Experience 
Rating:
4.0

I maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.

TERRI D.  |  Overall Experience 
Rating:
3.0

Our rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over $40 LESS per month for the same size!

MELANIE C.  |  Overall Experience 
Rating:
5.0

I cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Thank you!

Vern H.  |  Overall Experience 
Rating:
5.0

I appreciate the automatic doors, ramps and complimentary use of dollies of the facility.

Zeta A.  |  Overall Experience 
Rating:
3.0

I chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.

JOEL P.  |  Overall Experience 
Rating:
5.0

Thank you for your excellent service. The staff was always very friendly and courteous.

Thad W.  |  Overall Experience 
Rating:
5.0

The clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.

elena l.  |  Reservation 
Rating:
5.0

Scheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!

Marisa D.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly.

Eileen Y.  |  Reservation 
Rating:
5.0

So friendly!

Kelbie D.  |  Overall Experience 
Rating:
5.0

Great experience - very nice place.

Bradley C.  |  Overall Experience 
Rating:
5.0

All great. Thank you.

daphne j.  |  Overall Experience 
Rating:
5.0

Very pleased

Brian G.  |  Overall Experience 
Rating:
5.0

Everyone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).

Karen H.  |  Overall Experience 
Rating:
5.0

As always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.

Cammille l.  |  Overall Experience 
No reviews have been submitted for this location.

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