Customer Reviews for U-Haul Moving & Storage of Rock Island

1,120 reviews

3840 46th Ave   Rock Island, IL 61201

(309) 948-5022

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(309) 948-5022

3840 46th Ave
Rock Island, IL 61201

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Cargo van did message that it needed oil changed!

Pauline C. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Emily and everyone at the Rock Island location was great!

therese G. 
Rating:
5.0

Customer did not leave a comment.

Jade B. 
Rating:
5.0

Customer did not leave a comment.

Latoya R.  |  Overall Experience 
Rating:
5.0

It was all great

Dan D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

The Uhaul App was a little flaky but the guys that were working today stepped up and got me going even though they were not open yet. Kudos to them.

corey H. 
Rating:
2.0

The area where my storage unit was had no lighting. It was very dark and felt a bit unsafe. It was also in a corner of the facility where they were some odd dead ends that became almost maze-like to get out of. There was an emergency exit door where the fire alarm had been disabled very close to my unit. Its wiring box was removed and wires were disabled and exposed. I reported this the day we moved in and was told it would be repaired but it never was. A storage unit in my aisle had been partially cleaned out for a couple of weeks with broken glass on its floor and the door left open for those couple of weeks. The loading and unloading bays are very convenient.

Ted T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Hammond R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kathy L. 
Rating:
3.0

U haul was completely dirty for pick up. Location was very dirty.

Sonia H. 
Rating:
5.0

Customer did not leave a comment.

Caitlin D. 
Rating:
5.0

Great and efficient experience! The facility was extremely clean and secure. Thank you!

Susan T.  |  Online Move In 
Rating:
5.0

Was a very nice experience customer service was great

Karla L. 
Rating:
5.0

I am always impressed with the friendliness and professionalism of the staff. Ryan and Jonas helped me worth this rental. They were both great!

therese G. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The representatives at pick up and at drop off were both professional, friendly, a pleasure to deal with. Thanks!

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

freddy J. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Natalie R.  |  Overall Experience 
Rating:
5.0

No improvements i can tell.

edward M. 
Rating:
5.0

Customer did not leave a comment.

Regina T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Very happy 2 month experience. I will definitely recommend UHaul!

Eileen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  First Impressions 
Rating:
5.0

Been moving little by little to a different state so we have rented a lot. Very courteous employees & have had great service.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Carrie M.  |  Overall Experience 
Rating:
5.0

N/A

tanhia L. 
Rating:
5.0

Very easy & accessible & great customer service by the workers on site

John M.  |  Online Move In 
Rating:
5.0

Perfect

NICHOLAS Y. 
Rating:
5.0

Customer did not leave a comment.

Tamara F. 
Rating:
1.0

The facility where the storage unit was located was great and the office staff were courteous. The problem I have with my U-Haul experience has to do with the emails I received from Jett Rossi. threatening email I received from after I had notified U-Haul, in person in their office, that I would not need the storage unit after the end of December. I went into the office on December 26, 2023 and provided this information. The counter clerk went into the computer and pulled up my account. He verified that we had paid until the end of December 2023 and told me to make sure I had everything out by December 30, to leave the lock off, and that the next time they were in the office (after Dec. 30th) they would inspect it. My response was a question about taking the lock with me because we had paid for it when we rented the unit and he said yes it was mine. We had no trouble complying with these instructions, we had the unit emptied by 1:00 pm on 12/30/2023. On January 4, 2023, I received an email from Jett Rossi that said: "We have not received your monthly payment for storage room #1516. The rent was due on 12/30/2023. A late fee of $28.99 has been charged to your account." So I called that day and report the exact words I have written in these comments and that I was not going to make the January payment and I was certainly NOT going to pay a $28.99 late fee! The person on the phone said they had "taken care of it". BUT WAIT, THAT'S NOT ALL: On January 12, 2024, I received a libelous and threatening email that said: "Your rent payment is now 14 days past due. An additional $0.00 pre-lien fee has been charged. We hereby make immediate demand for full payment in the amount of $181.19. If full payment is not received within 14 days, your right to use storage room 1516 shall be terminated, a $50.00 lien processing fee will be assessed, and a contractual landlord`s lien and any applicable statutory liens will be imposed on the personal property contained within the room. If you have not already sent payment, please send your check today or go to uhaul.com/signin/ to remit payment and resolve this matter." So I called the local U-Haul phone number and it kept going to the call center in another state. The call center rep was very nice. I told her I keep calling the local number and it keeps forwarding to the call center. So she let me know she had sent an instant message to Jett Rossi. IDK if this is taken care of or not, I have never received a confirmation email or a follow-up email to let me know my account has been closed and a thank you for being a customer.....I hope the account is closed and I am not going to get another threatening email on January 22nd, because that will be another 10 days...only time will tell because goodness knows Jett Rossi doesn't have the courtesy to call and apologize for demanding payment because someone did not do their job and verify the unit was empty and left clean and someone did not do their job and go into the computer, pull up our account, tick whatever box was supposed to be ticked to close the account...just saying I'm glad my life did not depend on whomever failed to do their job properly.

mary p.  |  Overall Experience 
Rating:
5.0

Make that the next customer visits the Rock Island location 3840 46th Ave. Jett, Jonas, Ryan and the entire crew are top notch professionals and go the extra mile to assist with all of your business and personal needs. They simply Rock !!!

Emmanuel N. 
Rating:
5.0

The Rock Island team exceeds expectations every time !!!!!

Emmanuel N. 
Rating:
5.0

We ended up needing a larger storage and the U-Haul employees at the storage we're fantastic!!!! Super helpful!

Angela C.  |  First Impressions 
Rating:
5.0

The facility always was very clean and well-lit. I didn't have much contact with the staff but, when I did, they always were very friendly and courteous. I had not intended to keep the unit for so long (2 1/2 years) but always found it in immaculate condition.

Jennifer M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luis R. 
Rating:
5.0

Customer did not leave a comment.

Ann B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristopher C. 
Rating:
5.0

Two tire flats and a leak in the roof caused delays and pain

Michael D. 
Rating:
5.0

Great experience. The men at the service counter were first rate and helped whenever we needed anything. The facility is a little hard to use, however. They have key cards that are suppose to stop alarms but when you open you unit, the alarm sometimes still rings. It's hard until you get accustomed to the order to do things. Overall, I would recommend them to anyone!!

CARL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

I would suggest that you continue to service your customer base with the same efficiency. My experience was effort less due to professionalism. Thank you for problem free experience.

Joyce S. 
Rating:
5.0

Fast and easy rental!! Thanks for the great service.

CARL S. 
Rating:
5.0

Great service

Andrew W. 
Rating:
5.0

Excellent service

PEDRO B. 
Rating:
5.0

Customer did not leave a comment.

Jay s.  |  Overall Experience 
Rating:
5.0

We rented the covered 5x8 single axle trailer. We are Winter Texans and moved stuff some 1500 miles to our home. The trailer pulled great! The Uhaul people were great! Thank you. Grant McManus.

grant M. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Due to rain, I asked if a box truck was available vs the pickup truck and open trailer I reserved and that was no problem. Easy check in with great service and easy checkout with great service. It's nice to see some companies still value great customer service…nice job! :)

Timothy W. 
Rating:
5.0

Staff was extremely courteous and professional

David Y. 
Rating:
3.0

Please make sure the equipment is where it is supposed to be.

Melissa Z. 
Rating:
5.0

Customer did not leave a comment.

Carrie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wade R.  |  First Impressions 
Rating:
5.0

Very friendly

Anthony C. 
Rating:
5.0

There is no way to improve on perfection. Jonah and his crew are so amazing and professional. They always treat us with kindness and respect, ensuring that we have more than enough of everything. We live in Davenport where there are quite a few facilities, but we continue to utilize the one in Rock Island because of the way they do business and treat us.

Emmanuel N. 
Rating:
5.0

Customer did not leave a comment.

Wade R. 
Rating:
5.0

Cell service is bad in this area. Makes it near impossible to pick up your truck online.

Ryan I. 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and the u-haul was very clean in and out

Inez C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Nathan P. 
Rating:
3.0

When picking up truck it wouldn't start and had to be given an alternate. The situation was remedied quickly, but the alternate truck had no dolly/hand truck.

Rita M. 
Rating:
5.0

I have rented at this location and the service is always good

Carson T. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

The storage facility was always clean. I only was inconvenienced when the lights went off and I am deep in the cleaning task. It was hard to navigate to the hallway for a returning light.

janice w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Both employees were absolutely wonderful to work with.

Leslie W. 
Rating:
3.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Patricia S.  |  Online Move In 
Rating:
5.0

nADA - gREAT OPERATION!

Robert V. 
Rating:
5.0

Customer did not leave a comment.

kevin D. 
Rating:
5.0

Very clean, accesable and secure.

Bert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny L.  |  Overall Experience 
Rating:
5.0

The service is Great I will recommend you to everyone

nickolas a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennale Y. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

two gentleman working that day were so easy to deal with. I rented a truck with out a ramp and when I also rented an appliance dolly, the guy at the counter recommended I go up one truck size so I could get a truck with a ramp. I really appreciated this! I didn't want to have to lift that big cooler into the truck.

CRYSTAL G. 
Rating:
5.0

The truck was pretty banged up.

Ashley H. 
Rating:
5.0

Nothing I don't think . Everyone was fast, courteous and nice. It's the second time I've been there and rented and it's always the same deal. It's always nice. I work with another company and they've used the same place probably 10 times and always have a great experience.

james R. 
Rating:
5.0

Customer did not leave a comment.

Katherine C.  |  Overall Experience 
Rating:
5.0

I don't know where to start and I don't think there is enough space to write about my experience. From beginning to end I was taken off guard by the niceness, kindness, helpfulness and professionalism of Jett who is the assistant manager. He was not rushed and he seemed to genuinely care about helping me save and to get the best for my money. They ran out of the storage unit I wanted and he upgraded me to one for the same price. He was patient and even help me find extremely reasonably movers who were fast and also friendly and nice and even drove me to the area. The storage area has maps posted to assist you to find your unit (it is a large area) . I have never seen a storage unit such as this and I have had storage most of my life and they are usually basically the same. This area is secure and each unit has temp control and its own alarm system and is obviously well maintained and really clean. I walked into the U-Haul storage customer office not feeling well and sort of dreading what I thought would be another place that would try to drain as much money out of me as possible, but this was far from the case. When I left the office I felt very good and happy to know there are businesses such as this U-Haul business with people working there like Jett. I truly believe if people were aware of the services etc., at the U-Haul facility on 38th Street in Rock Island they wouldn't go anywhere else. Plus there are so many aspects to that particular U-Haul (I never been to another U-Haul Rental) facility, I believe they sale everything anyone would need to move to facilitate their move. I can't say enough about the wonderful service and nice people associated with U-Haul but I must stop here. However, I would strongly advice anyone needing storage or to rent a truck, make sure you check out the 38th Street U-haul facility before making any decisions.

Loretta T.  |  First Impressions 
Rating:
5.0

Employee at store was super friendly and efficient. However, Our truck was pretty banged up. Other than that, it was a good experience!

Brittany W. 
Rating:
5.0

This uhaul location was excellent. The attendant was very helpful and helped us during the hooking up and unloading my auto.

Lawrence J. 
Rating:
5.0

Nothing. Everyone was amazingly helpful, friendly and informative. Everything is always clean and organized and the storage system is better than most.

david N. 
Rating:
3.0

Customer did not leave a comment.

Sergio A.  |  Overall Experience 
Rating:
4.0

The only reason I moved out is because this company goes up on its rates every year. Maybe they should grandfather prior customers in to the rate they are already paying

Tiffani H.  |  Overall Experience 
Rating:
5.0

Jett is doing a good job as the new manager of the rock island facility

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Shontique L. 
Rating:
5.0

Customer did not leave a comment.

Corey H. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
3.0

I paid for a dolly and frunature pads didn't receive either emailed about a refund for the two things haven't heard anything back yet.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

The storage facility was always clean and well lit. The staff was very knowledgeable, friendly and helpful. I would definitely recommend to family and friends.

jahzara o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Thank you for great customer service at my location!

dawn g.  |  Overall Experience 
Rating:
5.0

Very pleased with the entire experience. Staff is always very polite and respectful. Thank you.

Jelseca W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jelseca W. 
Rating:
5.0

Customer did not leave a comment.

Tammie M. 
Rating:
5.0

Best storage solution for the entire QC.

Thomas D.  |  Overall Experience 
Rating:
5.0

Always satisfied

GAIL K. 
Rating:
5.0

I wish the garage area required a code to enter. Sometimes I was there by myself after the office closed and anyone could come in. I had someone come through riding a bike around 6pm one night. Made me uncomfortable.

Beth A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LLOYD L. 
Rating:
5.0

Customer did not leave a comment.

Teresa P. 
Rating:
3.0

Bathrooms were extremely dirty…

Austin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

I thought it's cool that they repurposed an old KMart for the storage area- what a fantastic idea. The gentleman who helped me was courteous and fast.

david W. 
Rating:
5.0

Good experience.

Lamont K. 
Rating:
5.0

Staff was quite friendly.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Fast and easy drop off. Great customer service.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O.  |  Overall Experience 
Rating:
5.0

It’s always clean and well kept. The lighting is excellent and the staff is super helpful and friendly.

Stephen D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom R. 
Rating:
1.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Nothing everything went perfect

Robert B. 
Rating:
5.0

Great the way it is !!!!

WARREN H. 
Rating:
5.0

Great staff. Everyone really helpful and professional. Always professional appearance. Have been to other uhaul business this facility is far beyond those.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
4.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Jaes B. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Great experience. Having garages to pull into to unload was bonus.

Anthony F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Glen B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyquanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY R.  |  First Impressions 
Rating:
5.0

Best storage ever and reasonably priced

bryan s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas E.  |  Overall Experience 
Rating:
5.0

Great customer service, great location!

Ashlie J. 
Rating:
5.0

Customer did not leave a comment.

mark b.  |  Overall Experience 
Rating:
5.0

We always have a great experience at the Rock Island U-Haul and especially appreciate the wonderful service Jett provides. Thank You!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  Overall Experience 
Rating:
5.0

All was great. The Rock Island Location was great to work with.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
5.0

Great customer service very easy to work with. Tires on my personal truck I though were low so the agent helped me and filled up my tire before my trip. Highly recommended

Lucas H. 
Rating:
5.0

Customer did not leave a comment.

Ralph U. 
Rating:
4.0

Customer did not leave a comment.

Renee E.  |  First Impressions 
Rating:
5.0

Keep doing what you're doing!! Class act!

Rita M. 
Rating:
5.0

The staff at the Rock Island location were extremely professional and addressed every concern I had regarding this time with them. I have been at a lot of storage facilities throughout my life in multiple careers and I have never had the pleasure of working with a staff such as the ones at this location. I truly want Mr. Caleb and his team to know how valuable the encounter was with him and his staff. Great job and continue to do what you all are doing. Thank you all so much for restoring faith back into the human race for me. Kenny Williams

kenny w.  |  Overall Experience 
Rating:
1.0

Yesterday my fiancé went to unload our storage unit we have had at your Rock Island location for several months. We were on a time crunch moving our homes and also were unloading the unit before the next months rent was due. He went after hours to unload as thats all the time we had that day. Upon renting this unit we were not informed that there is a side door to load and unload. We were sold on it because it was so close to the main entrance and how convenient is that? My fiance unfortunately got his keys locked in the facility leaving his vehicle wide open and unlocked- our storage items wide open and unlocked and him stranded. He frantically called me for help, but we still cant leave our items there for the taking. He then called Caleb Williams phone number who was listed as GM "after hours help" line after trying to load the app which would not work. Caleb continued to forward both of our calls until finally turning his phone off. My fiance was able to get back into the building to get his keys when he realized the large doors in the front by our unit and also where he loaded everything to were not opening. Again, this is not something we were told upon renting and we did not know about the side door as it was all the way a crossed the unit and your General Manager was refusing to answer his phone AND it is posted nowhere on the building or doors. So once again he was stuck because some of the items were too big to fit through the smaller door. Caleb finally responded via text about the side door. Caleb was very short and rude and showed an unwillingness to help, respond or apologize. What should have taken an hour or so took 2+ hours. Caleb has continued this behavior upon us asking for his customer service line or boss so that we can report his behavior and even proceeded to cuss at my fiance and exclaim that he didnt understand what the problem was and not to bring our business or our businesses business back. This is a very poor decision on his part. Why have a GM on call help line if they refuse to answer or help? What if my fiance was unable to get back in the building and his car keys remained locked in? What would really go a long way is for a GM to be helpful, considerate and compassionate because moving items can be very stressful. A simple and sincere apology from Caleb would go a long way. Rest assured that as GMs of this community we will not network for, recommend your services to our customers, or use them again in the future without the behavior being addressed and corrected.

RYAN P.  |  Overall Experience 
Rating:
5.0

Very clean and someone was always there to help

Theresa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimberly k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo D.  |  Overall Experience 
Rating:
5.0

We need short-term storage space, with little notice. We checked in online, quickly received all of the necessary information, and checked out a few weeks later with no problems. The process could not have been easier.

Adam B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marisa G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  First Impressions 
Rating:
5.0

Beyond what we expected 👍👍👍

Dy Ann H.  |  First Impressions 
Rating:
5.0

Very pleased with my experience there

Greg B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

courtney m.  |  Overall Experience 
Rating:
5.0

Aside from a little mouse issue. Everything was always great.

Katherine L.  |  Overall Experience 
Rating:
1.0

I did not make this reservation or use uhaul. Someone used my information to do this- not me

Alexandra C.  |  Overall Experience 
Rating:
4.0

Excellent experience with storage unit and rental!

Penny W.  |  Overall Experience 
Rating:
5.0

Super friendly helpful staff. Ease of setting up storage.really like the park inside to unload.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana L.  |  Overall Experience 
Rating:
2.0

The general manager was a horrible gm very rude & inconsiderate would not Recommend a friend to this location

alexis g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Toshia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John N.  |  Overall Experience 
Rating:
5.0

I forgot to turn in the card to swipe.do u need it ?

jeff w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANE M.  |  Overall Experience 
Rating:
5.0

Jet was very helpful

Kathy h.  |  First Impressions 
Rating:
4.0

No comment

Paula M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rebecca C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
2.0

It was a great thing at first... I needed a U-Haul and some storage space... Very convenient for me.... Then, I was supposed to get a free month when I rented the U-Haul and that space together... I seen this on my first or 2nd email from U-Haul... I called customer service. I called the store I even made a special trip there to ask about it.... I was never given that free month.... Then when I paid my last month I told the gentleman that this was also my 30 day notice.... I believe it was several days from my last month when I lost my key and told the gentleman at the desk this was my last few days and I lost my key, so what's in there wasn't but a few big furniture things and I already swept it out the last time I was there.... So I said keep what's in there or put it in the free spot for anyone who wants it.... Well I guess not a single person that works there don't take notes or have a memory, because I kept getting late bills in the mail months after acting like I never gave them a 30 day notice or the multiple times I said it to the employees.... Even made phone calls to the store over it, even emailed back and forth with the store manager.... I still received late notices and email notices.... And now I am responding to this email, because this must mean that you auctioned my unit or just lately all the times I told people and emailed them has finally sunk in.... I liked the place and I would recommended this place to friends....

Jacob G.  |  Overall Experience 
Rating:
2.0

Would not help me with my situation employee messed up didnt take storage out of my name when I took my stuff out I am now stuck with a 1000$ bill and management does not care treats me like I'm less than human and wont take my calls

April N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  First Impressions 
Rating:
2.0

when was the arrived at the facility. The bay door opened up for us and I drove in. The door would not shut behind. It close halfway down. We try to help push it up while pushing the button and it fell down and almost smashed us. We were unable to get the truck out. I went to the office to get help. The guy blamed us for breaking the door. We had an item that we needed to throw away because it broke on the truck and we were told we could not throw anything away but we can I get the truck out.It was most unpleasant. My son could’ve been hurt and this is why I do not recommend them.

Natalie R.  |  Online Move In 
Rating:
5.0

Clean, friendly, and easy process. I appreciate the extra security measures in place to ensure my storage unit is secure.

Mollie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florentia W.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous. I wish that the months could be pro rated, but other than that, great!

Tyson K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela p.  |  First Impressions 
Rating:
5.0

Loved the experience. Inside unloading was great.

kimberly k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie L.  |  Overall Experience 
Rating:
4.0

Would have given 5 stars, but I don't think it's fair to not prorate rent. Had to pay a whole month for only a weeks use. The last place I used a storage unit did prorate, but wasn't climate controlled. So I used this one instead. Otherwise it's a great place to store your belongings.

Linda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy h.  |  First Impressions 
Rating:
5.0

I really appreciate all your help thx again

Errick B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matilda L.  |  First Impressions 
Rating:
3.0

Storage unit smelled like dead mice the entire time I rented it. Once I moved all of my things out, there were 2 huge spiders that were crawling on the floor. (I'm sure they got into my boxes). I rented a uhaul to move my items. The truck smelled like it was burning and barely wanted to shift gears. Not a great experience overall.

Mary P.  |  Overall Experience 
Rating:
5.0

Clean secure storage facility

steve m.  |  Overall Experience 
Rating:
4.0

Was a nice place to store my house hold goods. The only down side anyone can get in building they just can’t get in a room with out disarm card. There were several time the drive in bays had people sitting in there cars just listening to music watching people

Damian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FEDERICO M.  |  First Impressions 
Rating:
5.0

I appreciate the security and cleanliness of the facility. I also liked that I was able to pull my car indoors and out of the elements to access my unit. Perfect storage facility.

Vicki G.  |  Overall Experience 
Rating:
5.0

Jet is an awesome employee, patient and went over and above to help me out. Improved my uhaul experience overall, and the type of person you want working for your company .

mitch m.  |  First Impressions 
Rating:
5.0

Great safe place for storage! The office employees are very kind and helpful as well.

Dawn B.  |  Overall Experience 
Rating:
5.0

Everyone was friendly. The storage facility is lit well and very clean.

Gerald N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherrie G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dustin D.  |  First Impressions 
Rating:
4.0

Only complaint is that there are big mouse houses in the units. You pay a little extra to not have an issue with mice getting into your things. Also, the unit smells like something is dead inside, staff said they can't find the issue. Maybe pest control should be called.

Mary P.  |  First Impressions 
Rating:
5.0

It's a great facility which I'm sure I'll use again in the future. I recommended it to my brother and sister-in-law who also rented space.

roxanne t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Komanique J.  |  First Impressions 
Rating:
5.0

Staff always accommodating and facilities exceptional and easily accessible. Trucks are reasonably priced and would recommend this location to everyone.

patricia v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

morgan m.  |  Overall Experience 
Rating:
5.0

Great service

Dianna P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lyn K.  |  First Impressions 
Rating:
5.0

Staff was perfect and very nice place is super clean easy in and out

kenneth d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia E.  |  First Impressions 
Rating:
5.0

Love the garage feature!

Beth A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Greg B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherrie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
5.0

I had a back unit on the west side, definitely needed more light. Dark inside unit.

Kelly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

temika p.  |  First Impressions 
Rating:
5.0

Staff was very helpful and polite. Made everything easy.

Sandra M.  |  Overall Experience 
Rating:
4.0

Na

nora p.  |  Overall Experience 
Rating:
1.0

I lost the key to my storage and I was told to wait until the morning for maintenance to open it. The next day I was told maintenance doesn’t do that. Wasted money and time.

Ronique J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie D.  |  First Impressions 
Rating:
5.0

The desk reception was very helpful. Knowledgeable and informative. The facility itself was very convenient with being able to pull in your car to get out of the elements. The facility inside and the unit itself were very clean. A job well done by the U-Haul staff.

olitio r.  |  First Impressions 
Rating:
4.0

It's cool so far. I've made a couple mistakes with procedures but so far so good. Have been treated with respect by the staff.

Joe P.  |  First Impressions 
Rating:
5.0

Staf was very helpful, freindly and informative. And the facilities are awesome. Definitely recommend

Michael M.  |  First Impressions 
Rating:
5.0

Caleb is the reason we had several storages and will use him and uhaul in the future. He is the reason we will return when we have the need for storage again. THANK YOU!!

DEAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  First Impressions 
Rating:
5.0

Offers better options for protecting your things than any other facility I've seen.

Kristal T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

omar j.  |  Overall Experience 
Rating:
5.0

For the short time we needed a rental place, I was very grateful to have a clean, safe and secure place to have my daughter’s things accessible when needed. I was able to have a trolley available when we needed to use them.

Kevin B.  |  Overall Experience 
Rating:
5.0

Outstanding staff!!!

Carol G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA T.  |  First Impressions 
Rating:
5.0

I used the storage facility for a month. It was exactly what you would want. It was clean, convenient and the staff was very friendly and helpful.

CLARA S.  |  Overall Experience 
Rating:
5.0

This facility is a busy place! The staff is helpful and everything is just as one would expect!

David T.  |  Overall Experience 
Rating:
4.0

Staff was unfriendly and not very willing to explain things clearly if wasn’t for the staff would of given 5 stars

Damian D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avis T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

joseph p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

paige m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy D.  |  First Impressions 
Rating:
5.0

The staff here was awesome and very helpful, I can’t say enough nice things! The facility was clean, easy to navigate and I was grateful for the space. Thank you!

Stephanie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer a.  |  First Impressions 
Rating:
1.0

My belongings became infested with bedbugs after using your facility. I will never again use a U-haul service.

Rose B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelyn r.  |  First Impressions 
Rating:
5.0

Thank you, I really appreciated the opportunity to have a nice place to store my things as I transitioned to a new location.

Rebecca F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

I’m a first time customer. I was very pleased with the staff’s friendliness, helpfulness and courteous service.

CLARA S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Maureen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YWCA Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL C.  |  Overall Experience 
Rating:
5.0

Your front desk attendants were ECELLENT!!! The young man the first day checked in was THE BEST!!!! BEST STORAGE FACILITY I'VE EVER EXPERIENCED!!!! THANK YOU!!

Anna F.  |  Overall Experience 
Rating:
5.0

So glad we used it, even it was temporary. Very clean, convenient and the price was right! Thanks!!

Rhea F.  |  Overall Experience 
Rating:
5.0

The whole staff here is AMAZING! We would recommend this place to everyone.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  First Impressions 
Rating:
5.0

outstanding facility and especially personnel! Totally impressed with both the young gentleman working the counter, Seth & Jett. Both of them were professional, kind, extremely helpful, and an absolute joy to work with. I have told everyone I know how outstanding these two gentlemen were and how impressed I was with the organization and the cleanliness of the facility. Thank you so much!

Carol G.  |  First Impressions 
Rating:
4.0

When calling to ask questions the folks were very helpful

JUDI K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob H.  |  Overall Experience 
Rating:
5.0

Very clean and secure, with a door alarm for each individual unit. Easy access from outside, climate controlled on the inside. Friendly, helpful staff.

Garold E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan H.  |  Overall Experience 
Rating:
4.0

Maybe it is our timing, however there was not enough carts. Thanks

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory H.  |  First Impressions 
Rating:
5.0

This U-Haul facility was well staffed unlike other facilities I've used. They did a very good job.

Curtis M.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and would it again.

Harvey B.  |  Overall Experience 
Rating:
5.0

Very courteous and professional. All of my questions were answered.

JAMY T.  |  First Impressions 
Rating:
3.0

The guy that checked me in/set up my account was friendly and helpful. The other guy in the office, not so much. He acted like he had better things to do than be there. When we went to the side to the unload area the garage door would not open. I called the office and the guy with the attitude problem answered. He said some of the doors are broke and to try another door. I was in a 26’ U-Haul truck, I am not driving to each door to find one that works. He should have gotten up off his butt and put a sign on the doors that don’t work. I’d highly recommend reviewing having him as an employee.

Bradley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl A.  |  First Impressions 
Rating:
5.0

From the general manager on my initial visit to the staff on Sunday, great experience and friendly folks! They didn’t have a large unit available but accommodated us with 2 side By side units of equal total size! Very happy with the process and accommodations! We even made an initial error with how to put our security code in and the front desk staff was very nice about the way to properly queue it in and helped us better understand the process.

JOSHUA S.  |  First Impressions 
Rating:
4.0

I am very pleased with our unit.

CHARLES G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  First Impressions 
Rating:
5.0

Linda in the Nampa, ID store on Caldwell Blvd was more than awesome!!!!!!The 2 young men that served me were great in Moline & were very knowledgeable & personable. Over all, this moving experience has been great and U-haul was a large part of the great experience. Thank you

marie N.  |  Overall Experience 
Rating:
5.0

Only "complaint" I might have was that it was a bit confusing to know how to access the unit. It was explained but would have been better to be shown. Staff willingly came from front office to show me how to do security card, however I had some difficulty removing the zip tie from the unit.

Jennifer M.  |  First Impressions 
Rating:
5.0

Very nice company and employees are excellent.

DEAN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Garold E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine c.  |  Overall Experience 
Rating:
3.0

The "Free" storage unit was not necessarily free, due to the fact that the lock I had from my previous storage unit was not able to be used. Customers must to purchase a specific lock for the storage facility. The sales person wasn't able to explain exactly why my lock was not sufficient, but he was courteous. Aparently, this is the protocol for the use of storage units but I'm unsure if its location specific or franchisewide. For convenience, I paid for a lock to unload the rental and turn-in the vehicle as soon as possible. To say that "the larger a corporation grows, the weaker customer service and quality control" is an understatement. Some ppl take pride in their representation of a company and operate in the interest of both customer and the business by the level of customer service. Although my personal experience OVER-ALL was horrific, I can say there are some cool people working for this company that value customers and assisting them as much as possible, and THAT is greatly appreciated. When corporate wouldn't listen and noted my dissatisfaction with a process as an individual incident stemming from a specific location I was disappointed and frustrated even more. I was cut off frequently, I was told the military has money to spend so trying to monitor the amount spent on transport is pointless because he submitted a plan to save the Air Force money and it was ignored. The manager was helpful and empathetic. I am glad she called because from my experience with this location ( after the storage guy left and the replacement shift took over) &customer service @1800GOUHAUL I didn't think UHAUL was concerned about the people that use their services and that their goal is how much they can get away with, without someone asking questions or without explanation. The manager validated my issue, acknowledged I'm not the only customer who had an experience involving misinformation, apologized ( Although I told her it was okay), apologized for the dismissive posture and behavior of the drop-off location, apologized for the customer service representative, informed me of the equipment checks that should have been made on the Auto transport to ensure customer safety and informed me she would try to find some compensation for my experience which I don't need and will not use, nor do I want a refund, but I felt like a valued customer. I was: -sent email with wrong location -notified by another location of the location associated with my reservation -pick-up location at two separate locations -Tread on tire blown two hours into travel (tires looked okay but noone checked pressure or the trailer I used the email from the lady in the office that didn't know she had the trailer in the lot) - 2hours in the heat waiting for roadside assistance in an area with no signal to use a website posted all over the truck! -being dismissed by drop-off personnel and customer service!

Edwin L.  |  First Impressions 
Rating:
5.0

Great

Bryan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naamah M.  |  Overall Experience 
Rating:
3.0

The size I reserved was not available

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaliyah G.  |  Overall Experience 
Rating:
5.0

Gentleman who helped me was very nice and quick as I was stopping in on my way to work. Received the keys and stored my items in less than 20-25 minutes. Thank you!

christina g.  |  First Impressions 
Rating:
5.0

Glad we chose this facility. It was clean, temperature controlled, pest free, and secure. The enclosed loading/unloading area was a nice bonus that came in handy during bad weather. Will definitely use their services again when needed in the future.

Stephen a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie B.  |  Overall Experience 
Rating:
5.0

Best storage I have been in.

Vickie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica M.  |  First Impressions 
Rating:
4.0

Would have preferred two handicapped storage units due to arthritis.

Renee L.  |  First Impressions 
Rating:
5.0

Chase was very helpful and I would definitely be back to use your moving facility and equipment.

Amber D.  |  First Impressions 
Rating:
4.0

All is good so far

Emily S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie J.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Kenneth K.  |  First Impressions 
Rating:
5.0

My only concern is whether the space we rented was really the 8 X 10 X 10 that I am paying for. The queen size mattress and box spring are very tight when laid on their side from front to back. This caused the door to rip the plastic cover and sheet on the mattress. Otherwise, The access was a little confusing due to our inexperience with the facility, however the staff at the U-Haul store were very helpful and explained everything to our satisfaction. They were very helpful and checked on us to be sure we were doing okay and had no further questions. My thanks to them.

Anita M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

felicia f.  |  First Impressions 
Rating:
5.0

Thank you for a great experience,

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim M.  |  Overall Experience 
Rating:
5.0

Staff member were great and always. Professional

diane d.  |  Overall Experience 
Rating:
4.0

The move-in experience was confusing. The facility map sent via text didn't work, so we didn't know where our unit was until we got. There we didnt know which bay to park in or the process to use them right away. I also didnt have a knife or scissors with me to cut the tag off my unit when I got there. However, the facility is very nice, clean, and I feel it is secure. I am very happy with my rental, I just had hoped for more detailed instructions for my first visit.

Jama C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexis F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

William N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ann b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NANCY C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TYQUANDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila H.  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly

WILLIAM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francesca W.  |  Overall Experience 
Rating:
5.0

The staff at this facility is so friendly and helpful; they made rental a breeze. And the facility itself was clean, cool and easy to use. I highly recommend it.

Twink J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Great place to store college stuff for the summer.

Lawrence T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
1.0

Second time using uhaul and it wasn’t any better then the last. They don’t seem very organized. Turned in my card because I was done with the storage unit. And I got a call a week later asking if I was done with the unit. What? Yes! So apparently the person I turned the card into didn’t do their job? Another thing is that things need to be explained more when you guys are renting out this units, trucks or whatever it is. I turned in my truck after hrs and had no clue on how it was suppose to be done. I was just told to drop my keys off in the drop box. Didn’t know I was suppose to go online and take pictures of the truck and everything. I feel that explaining your policies is part of Good customer service. It happened to me the last time I rented I was never told I had a specific time to turn in my truck so I ended up turning it in late. Meaning I had it longer then I should have. Not sure if it’s just the employees not doing their jobs and being lazy or what. Just a little bit of constructive criticism. Also wasn’t a very good look that there was mice poop and a mouse trap in my unit. Luckily none of my stuff was damaged by the mice. And hopefully I didn’t bring any home with me.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malikah M.  |  Overall Experience 
Rating:
5.0

Staff was professional, knowledgeable, & friendly. Facility is much cleaner than most outdoor storage units. Price is significantly more than some other companies, but worth it for the safety & easy move-out. No 1st-of-the-month dues or hidden fees. Pay on anniversary date of starting the unit, not on the first of the month. Highly recommend.

BRENDON D.  |  Overall Experience 
Rating:
3.0

Too early to say if we will recommend to friends or not. Could not access the unit the first night (last evening). Manager Caleb responded to my voicemail by text saying something must not have been set up right and that he will look into it today.

Jan V.  |  First Impressions 
Rating:
5.0

Very clean facility and secure! Plenty of parking and ease of dropping off stored items.

Lawrence T.  |  First Impressions 
Rating:
5.0

Wonderful employees, great service

Shawn C.  |  First Impressions 
Rating:
5.0

I signed up for storage because I thought it was a month free right away. Didn't realize I had to pickup a truck before getting the coupon. Also, none of the larger spaces were available, which were the ones that initially interested me.

BRENDON D.  |  First Impressions 
Rating:
5.0

I was pleasantly surprised at how nice the facilities are. The place looked brand new! The location is very convenient too. The associates provided excellent customer service. I rented a van and storage unit and was very pleased. The only bad experience was how much gas the heavy duty van used but that was to be expected with such a vehicle. Everything else was outstanding!

juanita m.  |  First Impressions 
Rating:
5.0

Jonas was very knowledgeable, helpful and answered all my questions. Thank you.

tom s.  |  First Impressions 
Rating:
5.0

Please provide my attendant who signed me up for the truck and the storage space five additional paid days off during this troubling time.

Thomas L.  |  First Impressions 
Rating:
5.0

Had my whole houseful of stuff stored for 5 months. It was perfect. Friendly, helpful staff and a very clean secure facility.

Rose D.  |  Overall Experience 
Rating:
5.0

Very helpful staff, great security systems, and comforting to know that they spray for bugs.

mike b.  |  Overall Experience 
Rating:
4.0

I would reccomend this storage facility to anyone Thank you for your assistance

Pamela R.  |  Overall Experience 
Rating:
3.0

The staff was professional but they lacked a great sense of customer service. We tried to ask questions about the potential products of interest or future payments or even tried to start a conversation, the GM seemed so distressed & disturbed. We dont expect for people to be purky but in a customer service field, you have to show more proactiveness than your personal feelings. Other than that, all is good.

Debbie V.  |  First Impressions 
Rating:
4.0

Very helpful and informative

WILLIAM K.  |  First Impressions 
Rating:
5.0

Very friendly staff. Nice controlled secure environment. Liked that it was month to month and didn’t have to give notice ahead. Would definitely use this facility again :)

Sandra A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff

tony w.  |  First Impressions 
Rating:
5.0

Helpful and friendly staff, couldn't have had a better experience.

Shawn C.  |  Overall Experience 
Rating:
5.0

Your employees are fabulous and very helpful!

Rose D.  |  First Impressions 
Rating:
5.0

Nice and clean secure storage units

Richard C.  |  Overall Experience 
Rating:
5.0

Seth was very helpful. He showed me the access panel for entering the storage building and explained to me the things I need to do to NOT make an alarm go off. Very important.

Theresa S.  |  First Impressions 
Rating:
5.0

The two guys who helped me were excellent.

maxine m.  |  First Impressions 
Rating:
5.0

Great U-Haul and storage Facility.

Catherine G.  |  Overall Experience 
Rating:
1.0

Talked to 3 different uhaul places and all were different answers. Long story shirt it was alot more money than originally told.

Ashley D.  |  First Impressions 
Rating:
5.0

Nice new facility. Helpful staff. All around great experience

Brett H.  |  First Impressions 
Rating:
5.0

Helpfull

Dan M.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top