Customer Reviews for U-Haul Moving & Storage of Rochester

6,642 reviews

6875 N Rochester Rd   Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

(248) 218-0502

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(248) 218-0502

6875 N Rochester Rd
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the great job…👍

Hubert B. 
Rating:
4.0

Could not find drop box or even someone inside cause the inside is absolutely huge. App was good with the drop off procedure just took ages to see my location

Austin K. 
Rating:
5.0

Excellent

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

Everything was good. Service was excellent amd knowledgeable.

Craig W. 
Rating:
5.0

Reservation was for Troy MI and had to go pickup in Rochester Hills, about 15+ miles further away. . The employees at Rochester were very nice.

Steve W. 
Rating:
2.0

I have been coming to this location for 22 years, All A+! in the last week I had two filthy trucks! I had to use a sheet to cover the seat covered with animal hair, dash was so dusty I could write my name and I sprayed a quarter of a bottle of champagne toast , with the window down, and still could not get rid of the pungent smell of body order! There was definitely an animal prior to me renting, but I could not even smell the animal, I guess whom ever job is was to clean probably could not take it! I would have taking the truck back but it was after hours! I believe the young lady that help me, knew what I was about to experience, If you need someone to actually clean trucks! I'm up for the job because no one should have to experience this!

Evelyn E. 
Rating:
5.0

I had a very bad experience 20 years ago but you changed for the better. Thank you. I had 2 separate trailer rentals last week. I found your staff excellent in 5 completely different locations (3 in PA, 1 DC, 1 MI). Keep up the good work.

Kevin L. 
Rating:
5.0

Trailer didn't work for what I needed. Dimensions were slightly misleading

Chris E. 
Rating:
3.0

Customer did not leave a comment.

Austin W. 
Rating:
3.0

The dashboard had all kinds of lights going off on it

Thamin J. 
Rating:
4.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Theresa checked me in and checked me out. She was absolutely incredible. Made everything smooth and quick and efficient can't thank are enough.

Gary P. 
Rating:
3.0

Clean the trailer on the inside or leave the door open so it can be inspected

JAMES DANIEL G. 
Rating:
5.0

Great staff.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Martell R. 
Rating:
5.0

Teresa was a excellent customer agent

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Outstanding storage rental experience. Able to book online, facility was clean, staff very friendly. Thank you, I have already recommended you to several people needing storage units.

Lynn G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rabei B. 
Rating:
5.0

Good service and nice vehicle

jay S. 
Rating:
5.0

Best U-Haul location in Metro Detroit.

Ovidiu U. 
Rating:
5.0

Great experience.

FRANK T. 
Rating:
3.0

Make sure the running lights are working on the trailer before you let it leave the lot.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jacek Z. 
Rating:
5.0

I've used this uhaul location a few times, the staff is very friendly and my service is always perfect!!

Louis P. 
Rating:
5.0

Professional, courteous, and helpful.

Jerry T. 
Rating:
5.0

Everyone was helping and pleasant in both states from AZ to MI my destination.

NOEL B. 
Rating:
2.0

Vehicle was not prepared for pickup. Staff was not helpful

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Fabrizio D. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey M. 
Rating:
3.0

Pick up smelled like somebody smoked inside of it all the time

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

colleen n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martin B. 
Rating:
5.0

Customer did not leave a comment.

Ovidiu U. 
Rating:
5.0

Nice truck and great service.

jay S. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

I've done business with U-Haul Moving & Storage of Rochester for many years. The staff is alway friendly and helpful.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Pat D. 
Rating:
5.0

Customer did not leave a comment.

denise R. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

melinda R. 
Rating:
5.0

No comments. Very easy check in and out.

Lisa W. 
Rating:
5.0

Without a doubt the best U-Haul I've used.

Roger S. 
Rating:
2.0

Called ahead on install time and told 60 min's, so I waited. 3 hours later left and the install was poorly done with the wire harness not properly installed. The young man had trouble with it, this can happen. No one of authority around to help him learn to do a better job. Help wanted signs everywhere… sign of the times.

Brad L. 
Rating:
1.0

I’m having a hard time gaining access to my locker. I was provided an online access code that didn’t work when I showed up. After visiting the office, the employees could not help me due to access or training limitations. The move-in process could use a little improvement.

Trey B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Great service from Mason! The UHaul staff made this as easy as possible

Tonino P. 
Rating:
3.0

Environmental fee on bill is silly. Why not bury into the bill versus a separate line item to virtue signal the world.

Karl F. 
Rating:
5.0

Bethany and her team are excellent!

maureen C. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Thanks

Danny C. 
Rating:
5.0

Nothing.

MIKE H. 
Rating:
5.0

This is the finest Uhaul location I've been to. I can still get my LP cylinder filled, the folks are friendly and helpful, and they've always had the equipment I need.

thomas S. 
Rating:
5.0

I have to be honest. All the staff was incredibly helpful through the many years. Bethany however. PUTS FORTH THE MOST INCREDIBLE EFFORT AND FACE TO U-HAUL. SHE REALLY IS A TRUE ASSET T

Lisa C.  |  Overall Experience 
Rating:
4.0

The exterior mirriors were very dirty and hard to see out of while I was driving. I think for safety the mirriors should be cleaned before the rental leaves the location.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

Vijay K. 
Rating:
5.0

Brendan B , at the Rochester location was an amazing help very friendly and easy to work with. Made the whole experience very stress free I'll definitely be using Uhaul in the future because of him.

Gabriel K. 
Rating:
5.0

Very good job , I like so much this place very helpful and respectful wonderful job , 6875 N Rochester rd Rochester hills I give 5 star more then 5

Jasminder G. 
Rating:
5.0

rent hitches

John O. 
Rating:
5.0

Drivers seatbelt was not properly functional and the passengers side dash board is falling apart. The brake pedal is missing the rubber pad.The vehicle was very clean on the inside.

Steven F. 
Rating:
4.0

The rental truck I had the driver wipe blade kept dragging then separated from the arm 3 times while on the freeway. I had to pull over every time cause I couldn't see out the window.

Scott B. 
Rating:
5.0

It was the best experience Ever had with renting a U-Haul !!!! It was fast pick up and drop off , easy quick !!! Gas station right across the street to restore the level of gas that it had when started !!! And very clean truck !!! " VERY SATISFYING "

Steve M. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE M. 
Rating:
4.0

Customer did not leave a comment.

charles B. 
Rating:
4.0

Customer did not leave a comment.

Roni S. 
Rating:
4.0

Dampers on hitches to reduce rattle.

Yvonne H. 
Rating:
4.0

Met all expectations

walt W. 
Rating:
5.0

Very well maintained and polite staff

William D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Onorio D. 
Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

The only thing I would mention is that your employee should not be smoking around customers as I was returning it. The young man who helped me, was very courteous and very helpful, but he was smoking the whole time he was doing it, and that I did not appreciate.

VINCENT S. 
Rating:
5.0

Keep doing what you're doing! Very friendly and helpful staff. Love the service from there. Thanks, keep it up.

Steven V. 
Rating:
5.0

Entire staff was very attentive, engaged and efficient. Their leader was extremely energetic and ensured everything ran smoothly, quickly addressing issues when things didn't go as planned. Keep up the great work!

Dave H. 
Rating:
5.0

Great place. Staff were excellent. Renting a trailer from this location was the easy part of moving.

Timothy L. 
Rating:
5.0

Everything went very well. If you need trucks or vans this is the place to go. Dave

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Julie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Marie H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly O. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Melinda J. 
Rating:
5.0

I wanted to acknowledge Bethany Mosher, she was outstanding and made my day. She was very nice, informative and accommodating. I wish all my customer experiences were like this, so "thank you Bethany"

Keith T. 
Rating:
5.0

Dropped the truck in the middle of a blizzard. Extraordinarily helpful and efficient staff despite the conditions. Very happy with the service.

James M. 
Rating:
4.0

Customer did not leave a comment.

CRAIG ALAN M. 
Rating:
3.0

People hog the drive in area. One time they took up the two car spaces and a track space. Another time there was a car parked where trucks are to pull in. She was just going through her storage. Not loading or taking things out. The two car spaces was taken up by a lady where she had mover company in truck place moving item into her new storage place. Please remind people not to hog the few spaces w you have. It is no fun halling items from outside into storage place.

Kathleen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ANGEL A. 
Rating:
4.0

Location and store were great. Customer service was lacking. No people skills and incompetent on the computer. The walkie-talkies didn't work for them to communicate that she needed help.

John G. 
Rating:
5.0

Amazing experience!! Would use again and would recommend to anyone. We wouldn’t utilize anyone but U-Haul after our experience.

Kristin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmie A. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Engine light was on but the wonderful lady working immediately assisted me and put me in a new truck.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

martin B. 
Rating:
5.0

Keep doing what you're are doing in providing excellent customer service!

perry P. 
Rating:
5.0

The Uhaul representative was extremely helpful and inviting. She apologized for the inconvenience with our pickup at a completely different location and state. She made the return process super easy and accessible. Would highly recommend this location for further use within the business.

Julia D. 
Rating:
5.0

Teressa and Zach were PHENOMENAL in helping us load our car on the trailer. Very knowledgeable!! Highly recommend!! ⭐️⭐️⭐️⭐️⭐️

Dianne S. 
Rating:
5.0

Friendly employees, quick and easy transaction- mobile friendly. Last truck I rented was a bit long and it made me a bit nervous driving it especially Reversing. A back up camera for 10' trucks or more would be helpful forsure (luckily I had a friend direct me backwards so I didn't hit other trucks parked across me) . Also dash had an exclamation point regarding tire system which also made me a bit nervous but overall honestly I had a fantastic experience the last 3 times I went in the past week and a half. No complaints here, just wanted to share to help out! 5 stars 🌟

Katarina S. 
Rating:
5.0

Customer did not leave a comment.

Burton J. 
Rating:
5.0

Person who helped when picking up and dropping off the truck was great. Back of truck could have been swept better. Wasn't happy that the truck cab smelled of pot and cigarettes.

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Nicole C.  |  Overall Experience 
Rating:
4.0

I thought I asked for a ground unit when I purchased. We had heavy products to put it and we had to go up a flight of stairs with no elevator access. Other than that the experience was all positive! Thank you!

Jeff F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lily C.  |  Overall Experience 
Rating:
5.0

Easy efficient service!

David R.  |  First Impressions 
Rating:
5.0

I appreciated the help from the staff at the Rochester location. They went out of their way to get me the best rate and get me moved in on time!

Christopher P.  |  First Impressions 
Rating:
5.0

Very nice staff, I like so much , they are very very helpful , Rochester U-Haul 6875 number one storage,

Jasminder G.  |  First Impressions 
Rating:
2.0

I came back to this location due to closeness to my house and how easy Bethany made the last transaction. However, the Sunday, 11/12 staff lead by Cecilia was less than helpful and treated me more of a distraction than wanting to make me a customer for life. A completely different experience than what I have had with Bethany in the past.

Bryan L.  |  First Impressions 
Rating:
5.0

Hi very good services in Rochester hills mi storages , wonderfull staff, beathny is very nice lady very helpfull I like her so much very good service, storages meet clean , I want to give them 10

Jasminder G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michaels C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

spencer u.  |  Overall Experience 
Rating:
5.0

Great facility

alice k.  |  Overall Experience 
Rating:
5.0

Awesome staff quick fast and always super respectful

WILLIAM G.  |  First Impressions 
Rating:
4.0

Facility is great overall, only feedback is the floors in the storage area. I appreciate them refurbishing historical buildings, but not coating/leveling out the concrete floor makes moving flatbeds full of stuff challenging because the floors are so bumpy! Otherwise the place is great and very well maintained, easy to access, and convenient!

Anthony D.  |  Overall Experience 
Rating:
4.0

Garage Bay door for Uhaul truck was not working the day I was there, Had to use the other bay door. Otherwise everything went well.

carla a.  |  First Impressions 
Rating:
5.0

Bethany was a godsend.

Holly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA HUNTER M.  |  First Impressions 
Rating:
5.0

Will rent a unit again very happy with the service. Thank you

Darlene K.  |  Overall Experience 
Rating:
2.0

The key card never worked. After repeated tries to fix it, the best guess was that it was due to a U Haul server error. I finally got in using the access code. The double sign-in access process is unusual and a little confusing.

James s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Difficult to sign in after swiping card

Walter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly P.  |  First Impressions 
Rating:
5.0

Very easy to work with, very secure. Extremely clean and well climate controlled.

Christine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla M.  |  Overall Experience 
Rating:
5.0

Highly recommend this facility for its security, hospital level cleanliness and friendly staff. The specific reasons are the security caught the fact I did not latch my locker correctly after having left, removed my lock, latched it correctly, put a temporary lock on, notified me to return at any time to put my lock back. It’s impressive that amongst the thousand or so lockers security had caught my mistake showing they pay attention to the details. The staff I worked at the beginning middle and end were all friendly and helpful. Finally, the staff keep the place cleaner than a hospital and so well lit. I will rent space here again because of this experience.

Patrick M.  |  Overall Experience 
Rating:
4.0

Bethany is awesome! Thanks for all of the help!!

Lori C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

SUPER CLEAN, SECURE, Great accessibiity. I will use this facitliy again and again.

DAVID L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg n.  |  Overall Experience 
Rating:
5.0

Scott is personable, friendly, and knowledgeable.

DIANE H.  |  First Impressions 
Rating:
5.0

Vary helpful and knowledgeable staff.

Ruth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ruth S.  |  Online Move In 
Rating:
5.0

Facility was always clean and well lighted, never a problem with access.

Alan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
4.0

The wait times to speak to someone on the phone are unacceptable. I waited over 30 minutes to speak to someone on two different occasions before I gave up and ended the call both times. I was inquiring about a letter I received from Uhaul regarding my unit. I wasn’t able to go up to the facility to address the issue at that time. Might I suggest adding a question about the ease of contacting someone when not able to be at the facility in person.

Angela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEAL F.  |  Overall Experience 
Rating:
2.0

Storage unit was too small. No employees around to resolve my issue on-site. 2 hours of moving help wasted.

Suzanne W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

todd h.  |  First Impressions 
Rating:
5.0

Very clean convenient location. Great staff!!!. I forget her name but she worked closing shift at 8pmJuly 21, 2023. She was GREAT HELP!!!!

elizabeth o.  |  First Impressions 
Rating:
5.0

Staff goes above and beyond to be helpful and address any customer needs

shannon m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

douglas a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRJATHOUS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen R.  |  Online Move In 
Rating:
5.0

This UHaul has been a wonderful experience all the way around. I cannot complain about a thing. Thanks so much for this service.

linda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDERICK DANIEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khalilah K.  |  Overall Experience 
Rating:
1.0

I decided not to use this facility

Carl B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colby O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rosaleena C.  |  Overall Experience 
Rating:
4.0

I would have appreciated the unite being prorated since they are renting it out when we rendered the unit early.

gary A.  |  Overall Experience 
Rating:
5.0

An extremely unusual and hard few days of moving for myself and my sister but the staff there was extraordinarily helpful and friendly! Did not know about the 24 hour (clicker) option for storage units which would have prevented added problems for us, but in the end, we dealt with it. We had forgotten about the storage unit closing at 7:00 pm because we were exhausted and had to leave the truck there. still loaded and come back the next morning to unload and check out. Clean and well kept facilities and trucks… Will highly recommend! Josh McCool and manager Bethany were EXCEPTIONAL! Thank you!!!

mary w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marsha v.  |  First Impressions 
Rating:
5.0

Office very approachable and helpful.

Patricia C.  |  Overall Experience 
Rating:
4.0

Unit was too small for needs. Checked out without using it.

Michael Z.  |  Overall Experience 
Rating:
5.0

Bethany went above and beyond, when there was a water leak although she assured that water didn't reach my unit. She wanted to make sure!! That is a great Manager!!! I rented a unit for almost a year , had no other issues. I would definitely recommend!!

Courtney V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David V.  |  Overall Experience 
Rating:
4.0

My last two weeks at your facility was not very pleasant. First, I was assessed a late payment fee even though I had paid on time. That was fine since the manager explained that it was a glitch. However, I was locked out of my unit for the same glitch not once but twice which was very inconvenient and annoying for me. The 2 years of renting at your facility was without incident until this last 2 weeks.

Roberto S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Giselle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
4.0

Didn’t get a card to swipe in which would’ve been helpful but I won’t be accessing my unit too often anyways. Would’ve been nice to had been given that option though.

Alexandra P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris G.  |  Overall Experience 
Rating:
3.0

Was not told online or over the phone that I would be on the second story of a building without an elevator. This created a huge hardship with heavy furniture pieces, but they did provide large carts to help minimize the carry distance (pretty significant). Was billed for my "free month" and will have to return to the store to discuss this..

Jac G.  |  Online Move In 
Rating:
5.0

Very nice and helpful staff and very clean and secure. Prices are very competitive as well.

Ronald H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine A.  |  Overall Experience 
Rating:
2.0

Prices are too high for the amount of space provided. No garbage disposal bins provided at the storage facility. This is huge issue!!! Need to provide garbage bins in the intersections.

Dave R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AXEL B.  |  Overall Experience 
Rating:
5.0

A pleasant experience

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel G.  |  Overall Experience 
Rating:
5.0

Great customer service

Chris G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony I.  |  Overall Experience 
Rating:
5.0

Great

BOB G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

noemi g.  |  Overall Experience 
Rating:
5.0

Staff on Rochester Rd & Tienken are absolutely amazing!! Thank you for great customer service.

gena g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaels C.  |  Overall Experience 
Rating:
5.0

First class, top notch, A1 Thank you UHaul for helping me in a time of need. I know you’re running a business but you treated me like family. For that, I am forever grateful. -Steve

steven j.  |  Overall Experience 
Rating:
4.0

I moved out in March why does it say October 26th?

Brandon I.  |  Overall Experience 
Rating:
5.0

Simply the best!

Judith T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emely C.  |  Overall Experience 
Rating:
5.0

The manager of this facility is very nice. Bethany is always friendly and efficient with her work. I had storage the for a one and a half year. The facility is always clean and very convenient.

Maria o.  |  Overall Experience 
Rating:
3.0

Took a long time for someone to come and help but when they did it was friendly, fast and efficient.

Stephanie M.  |  First Impressions 
Rating:
4.0

The only thing I did not like was the entry into storage was a bit difficult. The card and code sequencing for entry is tedious and confusing, usually leading to the alarm being set off. The good side is that staff was always available to override the alarm.

Kyle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  Overall Experience 
Rating:
5.0

The manager at the Rochester Hills location was super professional, kind and helpful. Overall, a good experience. Thank you.

TORI MARNAE H.  |  Overall Experience 
Rating:
5.0

A little short staffed but other than that a very well organized experience

Mark G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gilbert l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily G.  |  First Impressions 
Rating:
5.0

This was my second experience with uhaul, my 1st was in houghton lake mi. And this one in Rochester mi. I loved it there. It was cleaned,safe, lots of carts. And I love how you can drive your car inside to load or unload. the people where always very nice. Thank you and have a wonderful day.

Melinda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIana F.  |  First Impressions 
Rating:
5.0

6875 uhaul storage Rochester very good storage , clean and good staff members work , they are very help full , I like this place

Jasminder G.  |  First Impressions 
Rating:
5.0

Just wish you had larger storage units. That the large storage unit also need to taller.

Kathleen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua W.  |  Overall Experience 
Rating:
4.0

I was upset when I was told that you did not prorate monthly rent as my rent was due on 8/25 and I moved on 9/1.

Carrol S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. Both storage units were clean and useful

Shanekia W.  |  First Impressions 
Rating:
5.0

So far so good everything is in a locker and safe and we’ll get there at some point but the guys who did all the lifting and caring and and storing it for me we’re excellent so I have nothing but good to say

Christina M.  |  First Impressions 
Rating:
2.0

We had rented a 10x15 unit and when we got to the actual unit there was already a lock on the door. Unfortunately we had already unloaded our truck and when we addressed this with the staff, it appeared that someone had rented the unit online and placement a lock on the unit. The location was unable to give us another unit and we had to repack the truck and find a different storage facility.

MIchael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pengbo L.  |  Overall Experience 
Rating:
5.0

It was clean, bug-free, and environmentally controlled. My boxes did not get damaged by water and my items were protected from water and weather/temperature concerns. If I need storage again, I will use this facility.

Scott M.  |  Overall Experience 
Rating:
5.0

First day one, I had a great experience using UHaul storage. The level of professionalism was great. The units were clean, climate controlled and secure.

Kimberly K.  |  Overall Experience 
Rating:
5.0

Everything you'd expect and then some. Highly Recommend.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Made me feel my belongings we’re protected from everything. As simple as that. Great place always clean and secure.

IGNACIO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kharman I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim K.  |  Overall Experience 
Rating:
5.0

Thank-you Service was courteous and very, friendly and helpful .

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILIANA ALEKSANDRA K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leslie T.  |  First Impressions 
Rating:
5.0

Bethany was fantastic to work with and got me into the final unit of a particular size I needed and she did it fast! And she was extremely knowledgeable on recommending what size would be best for me! The unit was clean and I would definitely rent another unit if and when I need to!

Matthew D.  |  Overall Experience 
Rating:
3.0

When first booking my storage unit, I went through the online request process where I got to choose a unit on the ground floor from those showing they were available. When I showed up in person to sign the papers, I was told the unit I chose did not exist and that there were no longer any main floor units available. I would not have signed had I known it would be on the second floor, and it was very inconvenient to access my things without needing someone to come along with me to assist.

Molly N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex A.  |  Overall Experience 
Rating:
5.0

Bethany was amazing. Very clean storage, and U-Haul trucks were perfect. Easy and fast service. I would highly recommend this U Haul. Thank you

Tina W.  |  Overall Experience 
Rating:
3.0

I had been trying to get a second unit for several months. They wouldn’t call me form was open I had to repeatedly call and ask if one was open. By the time I got one the price had gone up and I don’t think that’s fair. I’m very displeased

Deborah E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david d c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  First Impressions 
Rating:
2.0

I’ve had to make 5 reservations within the last couple months as I transitioned up here. Uhaul has messed up 4 of those reservations and cost me money I didn’t need to spend. Do better.

Jacqueline H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  Overall Experience 
Rating:
4.0

Within 2 weeks in late November and early December, had to replace my debit card 2. I spoke to someone online was told my December payment was over due need to pay around 250. Curicumstance I could not drive there I spoke to Bithany Manager at U Hall Rochester Rd and Tienken, she waived the late fee, gave her my Visa debit card # it went through. Also authorized every month, to take my rent 💰 out. Brittany went above and beyond to help me. Would I recommend U Hall at this location??? Absolutely

Cynthia O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David V.  |  First Impressions 
Rating:
5.0

Bethany was very friendly and helpful! The only thing I didn't know was that I needed to swipe my access card to "allow access: to my unit before I entered and unlocked it. This is my first time renting any type of storage unit. I set off the alarm but no biggie. Next time I know!

george z.  |  First Impressions 
Rating:
5.0

Very clean, reasonably priced, security top notch, kind, caring knowledgeable staff. I would definitely recommend this location.

lisa n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NANCY JOAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Jo P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donna Marie T.  |  Overall Experience 
Rating:
4.0

Elevators iwould’ve made it nicer for second-story unit and the fact that I no longer needed my unit and being charged for a whole month does not sit well with me

donna F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane K.  |  Overall Experience 
Rating:
4.0

Took 3 phone calls after I cleared out my unit (after advising on-site staff of my exit) to complete exit paperwork. ☹️

John M.  |  Overall Experience 
Rating:
5.0

Efficient business practices and great customer service.

carol m.  |  Overall Experience 
Rating:
5.0

Everything has been good from start to finish. No issues!

Wendell C.  |  Overall Experience 
Rating:
3.0

I did not stay the full last month. It would be nice to be refunded for the 3 weeks I was not there.

Ashlee Morgan E.  |  Overall Experience 
Rating:
5.0

Very secure and convenient for me to enter alone at various times of the day. Well maintained with bathroom facilities available, and a spot to leave no longer wanted items that others might need…

CONNIE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nick b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  Overall Experience 
Rating:
5.0

A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylor

glenn t.  |  Overall Experience 
Rating:
5.0

Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.

John P.  |  Overall Experience 
Rating:
5.0

Pleasantly surprised

Julie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  Overall Experience 
Rating:
5.0

Thank you

murt o.  |  First Impressions 
Rating:
5.0

We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be back

Lee W.  |  Overall Experience 
Rating:
5.0

Thank you for awesome.

Ginalashawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith J.  |  Overall Experience 
Rating:
4.0

Need an elevator!

donna F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK S.  |  Overall Experience 
Rating:
5.0

The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can’t remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.

Karenmarie L.  |  First Impressions 
Rating:
3.0

The storage hours should be 24/7 with no extra charge for that.

Judith C.  |  Overall Experience 
Rating:
5.0

Michael was very helpful, I would definitely recommend this location to my friends and family.

Catherine B.  |  First Impressions 
Rating:
4.0

Bethany was very helpful and a pleasure to work with.

Amina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander M.  |  Online Move In 
Rating:
5.0

Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.

Elizabeth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY JOAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce H.  |  Overall Experience 
Rating:
5.0

The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.

Leslie H.  |  Overall Experience 
Rating:
5.0

Very clean, good smelling and always good temperatures in this storage facility. Would highly recommend

lauren K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorene T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY JOAN W.  |  First Impressions 
Rating:
5.0

Nin

JUDLEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond K.  |  Online Move In 
Rating:
5.0

Excellent facility and I would recommend U-haul storage to anyone.

janet S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcella P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

susan a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARREN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
5.0

Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.

carol m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zyshonne b.  |  Online Move In 
Rating:
4.0

When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became available

Michaels C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana C.  |  Overall Experience 
Rating:
1.0

Building was confusing, no signs where to go. Couldn’t get into unit due to error in with check in device. Can’t use my own lock.

Aaron K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

martkeshia g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sean H.  |  First Impressions 
Rating:
3.0

I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.

Daniel E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  Overall Experience 
Rating:
5.0

Clean, convenient and secure. It was everything I needed.

Matthew K.  |  Overall Experience 
Rating:
5.0

Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.

edward j.  |  Overall Experience 
Rating:
4.0

I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭

Chanel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary D.  |  Online Move In 
Rating:
5.0

I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five stars

Andrea P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike c.  |  Overall Experience 
Rating:
5.0

Great facility and would use it again if needed. Excellent experience. Thanks

Mark G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATIAS G.  |  Overall Experience 
Rating:
5.0

Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.

JAMES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY PAUL S.  |  First Impressions 
Rating:
5.0

Michael was very helpful!

ROBERT D.  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful.

Phil H.  |  First Impressions 
Rating:
4.0

Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.

Susan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina H.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Friendly and helpful.

Carrie E.  |  Overall Experience 
Rating:
5.0

Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!

Michael M.  |  Overall Experience 
Rating:
5.0

Very satisfied with my experience with U-Haul of Rochester!

THOMAS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie E.  |  First Impressions 
Rating:
5.0

When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?

michael w.  |  First Impressions 
Rating:
5.0

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

gaile k.  |  First Impressions 
Rating:
5.0

Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.

gaile k.  |  Overall Experience 
Rating:
5.0

Awesome Service & Staff

Ginalashawn S.  |  First Impressions 
Rating:
5.0

Very professional and helpful throughout my experience at u hau

Marc P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
5.0

All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.

DIDRIK K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou A.  |  Overall Experience 
Rating:
5.0

I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,

Mohammad Sedigh T.  |  Overall Experience 
Rating:
4.0

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Brenda E.  |  First Impressions 
Rating:
1.0

Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.

Scott G.  |  First Impressions 
Rating:
4.0

Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!

arin l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug p.  |  First Impressions 
Rating:
5.0

I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much

Jasminder G.  |  Overall Experience 
Rating:
5.0

Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.

JAMES C.  |  First Impressions 
Rating:
5.0

Like the donation drop-off for household goods. Very convenient.

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARELENE D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diane K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany C.  |  Overall Experience 
Rating:
5.0

It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!

mary l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig M.  |  First Impressions 
Rating:
3.0

Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!

DARREN V.  |  First Impressions 
Rating:
5.0

Bethany and April and terry are fantastic - top notch experience

Jeff K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn s.  |  Overall Experience 
Rating:
5.0

Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.

kayla d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  First Impressions 
Rating:
5.0

The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.

jodie g.  |  Overall Experience 
Rating:
5.0

Staff was always very helpful.

Michele M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Great customer service, clean environment and professional staff!

angelo j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn B.  |  Overall Experience 
Rating:
5.0

The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.

Kathey A.  |  Overall Experience 
Rating:
4.0

I had the end unit. It had a small leak in the wall.

Paul L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARLENE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
4.0

It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.

Derrick S.  |  Overall Experience 
Rating:
5.0

Everyone at this location is amazing, always helpful and always smiling and willing to help

Hannah R.  |  Overall Experience 
Rating:
5.0

Great clean storage fair prices.

Robert W.  |  First Impressions 
Rating:
5.0

Sales person was great and attentive!

STEPHAN Z.  |  First Impressions 
Rating:
5.0

Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.

JILLIAN R.  |  First Impressions 
Rating:
4.0

Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!

Scott D.  |  First Impressions 
Rating:
5.0

Everything is great

Tim S.  |  Overall Experience 
Rating:
5.0

Secure and clean facility, friendly staff.

Louann E.  |  Overall Experience 
Rating:
5.0

Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!

DARELENE D.  |  First Impressions 
Rating:
4.0

Only issue is trying to talk with the local office via phone.

William C.  |  Overall Experience 
Rating:
5.0

Great place.

megan c.  |  Overall Experience 
Rating:
5.0

Very happy with my experience.

Michelle M.  |  Overall Experience 
Rating:
5.0

Used the unit for 1.5 years. Never an issue, always clean and secure.

Patricia S.  |  Overall Experience 
Rating:
5.0

Thank you for the great experience

Alexandra C.  |  Overall Experience 
Rating:
5.0

I felt comfortable leaving my belongings here during the construction of my house.

amanda b.  |  Overall Experience 
Rating:
5.0

Local team was awesome and helpful. They made me a happy customer.

Paul C.  |  Overall Experience 
Rating:
5.0

Very helpful

Katrina B.  |  First Impressions 
Rating:
5.0

Thank you this particular locations’ staff friendliness, courteous and efficient service.

Olga B.  |  Overall Experience 
Rating:
5.0

Terrific experience. Thank you!

Yahawa A.  |  Overall Experience 
Rating:
5.0

Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

THOMAS L.  |  First Impressions 
Rating:
5.0

But your phone system is a disaster!

David T.  |  Overall Experience 
Rating:
5.0

Easy transactions with pleasant, helpful people.

Myrna M.  |  Overall Experience 
Rating:
5.0

Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

LAURA G.  |  Overall Experience 
Rating:
5.0

Would definitely use them again.

Charles D.  |  Overall Experience 
Rating:
5.0

great customer service

Andrew R.  |  First Impressions 
Rating:
5.0

Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

Nathan S.  |  Overall Experience 
Rating:
5.0

The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

David T.  |  First Impressions 
Rating:
5.0

Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nicole V.  |  First Impressions 
Rating:
5.0

My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

Nick B.  |  Overall Experience 
Rating:
5.0

Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

RYAN C.  |  Overall Experience 
Rating:
5.0

Top shelf and convenient.

ROGER P.  |  Overall Experience 
Rating:
5.0

Staff did a great job walking me through the process!

MARK S.  |  First Impressions 
Rating:
2.0

Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

James P.  |  Overall Experience 
Rating:
5.0

Great facility and easy access to everything.

alyson b.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Roosevelt J.  |  Overall Experience 
Rating:
4.0

Employees were all helpful and friendly.

Pamela P.  |  First Impressions 
Rating:
4.0

None

Tamekqua M.  |  Overall Experience 
Rating:
5.0

The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Best storage experience I've ever had. Loved the 24 hour access fob.

Thomas H.  |  Overall Experience 
Rating:
5.0

n

James C.  |  Overall Experience 
Rating:
5.0

No additional comments

Robert J.  |  Overall Experience 
Rating:
5.0

The young man that helped was was awesome!

Philip H.  |  First Impressions 
Rating:
2.0

Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Kyle M.  |  Overall Experience 
Rating:
5.0

Outstanding service and personnel!! Highly recommend!😀

Michael J.  |  Overall Experience 
Rating:
5.0

Entire staff was professional and helpful.

James C.  |  Overall Experience 
Rating:
5.0

Wonderful facility. Knowledgeable and professional employees.

Mark G.  |  Overall Experience 
Rating:
4.0

Very easy check in and employees did a great job explaining everything. So far a great experience.

RYAN C.  |  First Impressions 
Rating:
5.0

Highly Professional, friendly, helpful, informative.

frances b.  |  First Impressions 
Rating:
5.0

Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

daniel f.  |  Overall Experience 
Rating:
5.0

I would definitely recommend this facility to others!

JOANNE D.  |  Overall Experience 
Rating:
5.0

Local staff was helpful each time I was at the facility.

Dennis C.  |  Overall Experience 
Rating:
5.0

Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

Christopher E.  |  Overall Experience 
Rating:
5.0

I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

DIANA B.  |  Overall Experience 
Rating:
5.0

Worked great!

Todd H.  |  Overall Experience 
Rating:
5.0

had 4 units for 14 months and had no problems

Francis M.  |  Overall Experience 
Rating:
5.0

Was great. Much better than the Big Box.

dean t.  |  Overall Experience 
Rating:
5.0

Thank u!!!

Rosalinda V.  |  First Impressions 
Rating:
5.0

This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

Robert H.  |  Overall Experience 
Rating:
5.0

Great service

michelle c.  |  First Impressions 
Rating:
5.0

All the staff very helpful and NICE!

Christine K.  |  First Impressions 
Rating:
5.0

Great staff and service.

Jeremy L.  |  Overall Experience 
Rating:
5.0

Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

Sherri S.  |  Overall Experience 
Rating:
5.0

Priscilla is very thorough and patient and extremely helpful!

mary l.  |  Reservation 
Rating:
5.0

Very good overall experience.

Rod K.  |  Overall Experience 
Rating:
5.0

it would be awesome if you could get the water tower painted !!!!!

GARY W.  |  Overall Experience 
Rating:
5.0

Enjoyed easy access to move in and out

Daquan S.  |  Overall Experience 
Rating:
5.0

The place was very nice. Wish the overhead door work work after hours. The staff is great.

Gary K.  |  Overall Experience 
Rating:
5.0

Staff is accommodating, pleasant and helpful. Will recommend and return!

Michael B.  |  Overall Experience 
Rating:
5.0

Great experience which dumpsters were closer to units

Nancy S.  |  Overall Experience 
Rating:
2.0

Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

William J.  |  Overall Experience 
Rating:
5.0

Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Kimberly G.  |  Overall Experience 
Rating:
3.0

It was as expected

Chris V.  |  Overall Experience 
Rating:
4.0

Expensive is all

Christain T.  |  Overall Experience 
Rating:
5.0

Awesome service

bill c.  |  Reservation 
Rating:
5.0

Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

Michael C.  |  Overall Experience 
Rating:
5.0

Awesome experience!

cheryl d.  |  Overall Experience 
Rating:
5.0

Vary good

Arthur P.  |  Overall Experience 
Rating:
5.0

Great facility! Would highly recommend.

Wendy B.  |  Overall Experience 
Rating:
5.0

The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Melita B.  |  Overall Experience 
Rating:
3.0

anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

Raquel M.  |  Overall Experience 
Rating:
4.0

Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

daniel f.  |  Overall Experience 
Rating:
1.0

awful service. overcharged $189 and still not refunded.

Allan P.  |  Overall Experience 
Rating:
5.0

The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.

Haley H.  |  Overall Experience 
No reviews have been submitted for this location.

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