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Monica G | Online Move InCustomer Reviews for U-Haul Moving & Storage of Providence at I-95
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The communication was poor and report was not accurate. The gas said on full but not. The mileage reported was not accurate. No information on the contract. Charges after drop off was incorrect. Argument with the customer when I came back in the morning to report issues and so on. Not pleased at all with the service
SHAKIRU OKeep this team behind the desk. Well informed. Easy to update and friendly return.
Matthew BEverything very good
Wilfredo DThe personal was very nice very friendly
Wilfredo D | First ImpressionsGeorge and Mike are two great dudes and I’m an excellent judge of character. You’re lucky to have them.
Aaron B | First ImpressionsStaff were very friendly and helpful!
rosa c | First ImpressionsOne of the guys working told me there was an issue with the computer and I would be getting the rental at no charge, and there wouldn’t be a charge at all on my card for anything. I got charged so I emailed the manager and he said he wasn’t sure why the guy said that. The guys were all outside smoking weed at this location when I dropped it off and it was just unprofessional
nicole mThey were very friendly and professional.
Jessica AMy husband and I rented a trailer on a rainy night. The staff were extremely friendly and helpful!
Russell CJamal was very excellent he helped me with everything I needed and even gave me a printed out receipt email and a text overall five stars excellent
Michael CI just love the people that work there especially the pawtucket branch
joanne mVery helpful & caring staff . Thank you , Linda .
Linda P | First ImpressionsMike and Nelson went above and beyond to ensure I had a good move in experience. They stayed late to get me checked in and took extra care to make sure I was good to move my contents into the unit right away.
Daniel Z | First ImpressionsArthur was very helpful ove the phone for my reservation being last minute and not knowing much on how to rent these trucks. However at the time of drop off you had a man sitting in your front desk by the name of Mike to busy on his phone watching a funny video super loud no greetings nothing not even the courtesy to put his phone down to acknowledge my presence. I had a very long and horrible day but i was trying to still be friendly and i said to him oh what are you watching? Must be interesting. He kept looking at his screen until he finally shut it off and was super rude telling me give me the keys you are all set. I said wait a minute you have not done a walk through with me im not leaving based on your word especially with how ride you are being! He continued to ignore my request and thankfully in walked nelson. I must say impeccable timing he graciously said i wll go out there with her and said hello to me!! He also apologized for Mikes behavior apparently i was not the only customer that night to complain about his lack of customer service. He should be terminated effective immediately!! Especially when he has others doing work he should be doing!!! Nelson on the other hand should be promoted for representing the company as it should! And he knows his stuff!
BETSAIDA GBring truck to office
Pauline GIt's the only location I would rent from. Employees are pleasant and know their product.
MARINA BGeneral Manager Arthur is a rude inconsiderate jerk!!! Bad customer service
rosanne aGreat trip. Extremely great customer service with the young man that got my truck ready
Evandro VThe services were very efficient. Thanks for accommodating us. God bless.
GABBY KRepresentative George at this site was beyond excellent. All employees should emulate, replicate and duplicate his professionalism. The site is a model of efficiency in my opinion.
JOSEPH MGreat
VANN BNo improvement necessary. Arthur is a great manager and his staff always gives top notch service
MARINA BI got charged for fuel that I didn’t use, only drove twenty miles got charged 4 gallons no way I’m a truck driver and I know that it’s not accurate
Lazaro QThe employees are not so much friendly, they are just worried about doing the things faster and don’t spend time enough with the people and check carefully the trucks, they can charge you for things that were not in good shape since the beginning.
luis dTop notch service.
MARINA BAlways there when I need you
Luis FI had a storage unit at this U-Haul location about 3 years ago and the staff was very professional and helpful then, and they still are... The cargo van I used today was very clean, but when I started it and put it into gear it made some horrible metallic grinding noises so much so that I asked one of the employees to drive it out of the space where it was parked so he could verify to that the vehicle was somehow defective... He drove the vehicle out of it's parking spot and told me, "All of the new Fords make that noise." I thought that odd, but I drove the van to my residence, loaded it, and returned to U-Haul without further incident. Otherwise, the day went well and I appreciate the courteous service of the U-Haul employees who assisted me.
jules mNice and good
Juan SStaff was great. Excessive mouse droppings throughout my :3 storage units. Even though there were mouse stations inside units. Throughout the many years that I used the units I did let management know about the issue. But the mice feces continued to be an issue. There could also be better lighting throughout.
JUANA H | Overall ExperienceThe young man behind the desk, who I've never seen needs some serious customer service skills, rude rude rude! Everybody there is beyond pleasant, have never seen him there before, he was rude! He was there on November 1st, approximately 1:15pm
MARINA Bthe two gentlemen at the counter were very professional and explained everything clearly
Matthew J | First ImpressionsGeorge and Justin were super helpful thanks for the awesome service !!!
anthony v | First ImpressionsKeep doing what your doing
Doreen RForgot my key card and the desk hooked me up real easy with a new one. Very nice and attentive.
Mark S | Overall ExperienceI have used Uhaul at a different location and never experienced trouble accessing entry. Each time I required assistance from staff. Staff however, is exceptional.
Andrew M | Overall ExperienceFriendly and helpful staff, unit was clean and dry. The only issue was billing. For some reason a credit card on file was not billed monthly and the staff would attach a house lock for non payments. This would get solved twice we I when to the office again with my contact .
brian f | Overall Experiencen/a
Terrence H | Overall ExperienceOur second summer to Wor with you guys- extremely satisfied
Marjory N | Overall ExperienceThe weather was horrible but the gentleman who helped were fantastic
Deborah RI signed up for online pickup. Truck was not accessible outside. I had to go into office and have them find it and pull it out. Wasted 1/2 hour of my scheduled time. Inside of truck bed had nails and screws scattered about it. Driver door had a big dent at the door hinge and I had to pry it open. Driver visor was broken and keep falling down into the view area. Driver seat had a big hole in it. Overall not up to the usual UHAUL standard.
Andrew KThe truck was clean but drove terribly. It definitely needs some maintenance. The employees were really nice.
Yuliya FTerrible customer service and awful user experience. The uhaul app is extremely buggy, unclear and poorly maintained. It took 45 minutes to check out our vehicle, they forgot to include the equipment we pre-ordered (while also charging us for it) and they left "instruction photos" of the wrong vehicle. Will never come to this location again. Not to mention there is next to no parking, trucks are dangerously lined up all along the street curb with major blind spots everywhere - super unsafe, difficult to maneuver, unprofessional and ridiculously frustrating.
Hannah HThey were exceptional and helpful. The staff was great.
Howard PI walked into this Haul thinking it was like every other location! Let me tell you now that this particular location is NOT the same as any other. Not great service from the guy who rented me the truck when I picked it up, kept talking about how they didn't want to be here and that they were going to quit in a few days anyway so what was the point of even showing up, heard all of that as I walked in to get the truck, I don't care if they were joking or not, it is very unprofessional. They told me the truck was out back and that I "couldn't miss it"...well I missed it because there were like 20 different trucks in the back and had no clue which one was mine, luckily another employee could see the struggle on my face and asked me if I needed help, which I did. Thank the Gods for their help because otherwise I would have been more lost than I already was. The truck was just like not upkept at all, the steering wheel was peeling, the visor above the drivers head was broken so it was in my face the whole time I was driving, and it definitely just needed to be...cleaned if I'm being honest, I used a LOT of hand sanitizer that day. Dropping off the ruck was very easy and another employee who was not the one who rented me the truck was very nice and made it very easy for me. Still love UHAUL and everything they offer but this experience was not the best.
Brent MSuper helpful staff!
Allen B | Overall ExperienceTreat your employees well. It's a small staff and they were stupendous at taking care of a flood of customers at the busy site. They are super patient and kind.
Allen BThe staff made the check in and return very easy was in and out in 5 minutes.
MICHAEL NNo parking, no designated unloading space when needing to move things to and from an upper level unit.
Brittany P | Overall ExperienceDon't change anything
MIKE OStaff was helpful and facilities were clean but we had a number of issues trying to move our stuff in. For one, the card and code they gave me would not work on the first day, but this was solved later on thankfully and the staff were helpful. Another problem though is that the official entrance is always blocked by several large vehicles, and even if you get a parking spot by the office you will promptly be blocked in by some kind of large truck. This is the only official entrance; it can't always be blocked!! I learned to just drive in through the exit to access my storage unit. Secondly, the elevator has been broken the last two times that I went there, including the day I had to move out, and my visits were a month apart, which gives me the impression that it was broken for that entire time. These issues definitely made my visits longer than they needed to be, which was unfortunate because I was paying for a Zipcar by the hour. But I will say the facility itself was clean and pleasant and I overall had a positive experience.
Madeleine F | Overall ExperienceI was treated well Thank you.
danny s | First ImpressionsI was instructed online to check in and that my unit was ready for me, with a lock inside. There was a pad lock on the outside of the unit, and I had to get an associate to come take it off so I could get in. The lock that I was told would be in my unit was not in my unit, and the associate had to go back and get me one. So other than the unit being clean and empty, it was not ready for move in.
Heidi R | Online Move InGot charged $20 for gas in a car that we used for not even ten miles. Will not recommend neither use for your abuse on money.
Juan AEverything was in order, the van was in excellent condition. The virtual check-in process was slightly confusing, however, as it was difficult to find the key lockbox and the van. Other than that, it was a very positive experience.
Benjamin SI wasn't able to access my locker after hours like I requested and paid for called the after hours call number 7 times no one answered I had to bring my truck back and have to return in the morning
jamie G | First ImpressionsThe safety of doing a drop off in a dangerous neighborhood.
Zachary JGreat place to rent a van. Michael, who checked me out was friendly and helpful. Highly recommended!
Matthew BGreat.
DAEHUN JTerrible service. Uhaul kept stalling.brakes are terrible someonencan get killed using that uhaul. Would not recommend to anyone and will never us again !!!!
Alexandrea RThe gentlemen who checked me in and out was top notch. Outstanding service and knowledge. Even when the company computer system was not working properly he made sure it took no longer for me when getting the truck first thing in the morning A true asset to your organization
Keith KUhaul helps to make my life organized and without any hassle
brian f | First ImpressionsRodents. My belongings were covered in feces. I understand it's an urban area, but this was absolutely disgusting. Staff claimed the "issue is being addressed," but I had this storage unit for a year and no changes were seen.
Nathan M | Overall ExperienceThe unit had a hole on top and lots of water came in our stuff got damaged just to mantion the staff are the best they treat you like family love them
Wilfredo r | Overall ExperienceThe A/C did not work, vehicle was very bumpy as if the struts needed replacing, and it took me 45 minutes to receive the vehicle.
Dylan FMaking it easier to speak t9 a representative online
Yesenia GYour app to get the car sucks and wouldn’t work
Helen MI was overcharged for gas even though I returned it with same amount as at pickup. Van was not cleaned, windshield was so dirty I had trouble looking out of it. Cargo area was dirty.
Matthew BI so appreciate using your storage facility these past months. Especially want to thank Arthur Buono for his extraordinary assistance . Terry Cannon
Terrence C | Overall ExperienceGreat location, easy access and affordable.
ANDREA R | Overall ExperienceNice and friendly people helpful I adore author he is a lifesaver. 🥰💯
sheila g | Overall ExperienceThe team here was the absolute best!! I would recommend them over any other Uhaul in this area!! Accommodating & Kind!!!
Jennifer CReps should be professional, should inform customers of policies and the use of the UHaul app. I had a very unpleasant experience w/a rep whom was very much aggressive on my voicemail and during phone calls with me. I feel this experience made me full of regret.
Moneca JJust used the second location to return/drop off the truck
Heidi PMike was very helpful
mary w | Overall ExperienceClearer call out on drop off process
JAMES MFix the tie downs in the unit I was unable to properly secure my stuff properly due to broken and missing tie downs.
Stephan HIs the best
Wilfredo r | First ImpressionsI was called a day later and screamed at to return due to my ex husband owing a bill you guys suck! Never again I wish to use your services.
JASON OGreat service. Overall great experience. I believe it was Jamal at the front desk, friendly, knowledgeable. 5 stars for the service.
Marcos Mkeep up the good work.
paul sThe staff is friendly and down to earth. Arthur Buono is a nice guy.
Allen BI honestly wasn't sure of which rating I would give.I arrived close to 7:00 pm and the 2 staff were very friendly and cordial, but didn't even bother showing me how to get into my unit, where it was, or how to operate the storage elevator in building 6. Not the best experience. By the time I figured it out, they were gone for the night. Their shift ended at 7o'clock....so not blaming them for that.
David S | Overall ExperienceCouple of pieces of debris left in storage unit from previous renter
Allen B | First ImpressionsDrop off couldn't have gone smoother! The young man that stuck around for a few extra minutes after closing time BIG help for ME!
kurt sKevin and his partner were absolutely amazing - friendly, competent, fast - they took such good care of my son and I during my sons move from his dorm at brown university into storage - we liked them so much we want them to move us to my sons next dorm in the fall / 10 stars for them!!!
Marjory N | First ImpressionsCan't express my self on how good of a team this uhaul facility has in 37 Oxford st providence ri great customer service there trucks are always up to date fresh clean a sanitized assistant manager great guy to work with and others ,will highly recommend will use these guys in future preference totally a safe place to store.
Gabriel V | Overall ExperienceJamal was great! Very friendly and helpful! 10 stars and two thumbs-up for Jamal!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👍
Victor R | First ImpressionsI would have stayed. I was there for 6 years or little over, yet the price became to steep considering I have had 2 units. Everyone was ate extremely helpful and friendly.
Ranee c | Overall ExperienceThe people who signed me in were particularly helpful
STEPHEN P | First ImpressionsVehicle accessibility to the Oxford St. storage facility is wanting due narrow passage ways, too many parked vehicles which make turning larger trucks very difficult. I had to make numerous attempts to enter and leave my storage area.
GREGORY P | First ImpressionsThank you and if ever needed we will be back.....
Jessica H | Overall ExperienceGeorge was such a friendly, excellent person to us when we arrived. He deserves to be the manager of the facility. The care and conscientiousness with which he assisted us was truly above and beyond and unique
Mike F | First ImpressionsHad a bad experience when I got locked out of my unit. I was told by the representative to bring a bolt cutter and a new lock. When I got to the office they saw me with the bolt cutters and lock, told me I had to buy one of their locks instead so I did. Went to try to cut my lock off and it was protected from bolt cutters. Come to find out I wasted my time and money and I wasn’t even supposed to have bolt cutters in there but these guys advised me to and let me walk right in with them. I ended up having to pay 200 bucks for a lock smith who was there for a total two minutes (how’s that for a work rate?) to cut my lock which also ended up damaging the bolt so every time I came back to my unit I had a hard time getting it open. Arthur told me he would “help me out somehow” but when I asked for the locksmith to be paid for I never heard back from anyone of course.
MATTHEW R | Overall ExperienceThank you so very much.
Jessica H | First ImpressionsFirst, I have absolutely no issues with the staff because I understand under-staffing and other issues, but my move-in experience was extremely stressful. First, I checked in at the office, then went to my unit's building and my key card didn't work because I wasn't told to check in, so I had to go all the way back to the office - and no one was there to help. After someone finally appeared after several minutes, I returned to my building and got in, but there was a green lock on my unit so I still couldn't get inside. I called the main office 10 times to get someone to come, but no one was there. Someone eventually picked up and came to take the lock off. My friends and I then moved my stuff in, and about halfway through the lift stopped working so we had to call the office again, and they were able to come fairly quickly to get it up and running. Overall, not a great experience. It's done now, but I'm hoping I will never have to store my stuff again in the future.
Kelly P | First ImpressionsWE HAD RENTED ONE OF YOUR U-HAUL TRUCKS THERE BEFORE. I'VE KNOWN ABOUT THIS PLACE FOR MANY YEARS.
Ricardo G | First Impressionsstaff and manger very good experience during time storage
robert t | Overall ExperienceA staff error cost me hundreds of dollars in lost deposit, and required a move to another facility. No attempt was made by management to provide recompense, only to make excuses and try to blame the customer. A miserable experience after being a customer for 10 years, and inexcusable. This is not a customer-focused operation (at Oxford St) and managegement should be aware.
gary v | Overall ExperienceMy rental unit was good
Melvin J | First ImpressionsBest uhaul I ever delt with staff is awesome and super helpful !!!
Anthony V | First ImpressionsJorge was very professional and very pleasant to work with regarding my storage needs.
Kathy D | First ImpressionsIt was grate
Clifford C | First ImpressionsGrasia
Felix C | Overall ExperienceThe guys were great - just the facilities themselves were under par and seriously creepy. Difficult to park and get around too.
Patricia D | Overall ExperienceAs always the staff was very helpful and friendly
MIKE O | First ImpressionsLas dos veces que fuimos al establecimiento intentaron robarnos. Incluso llamamos a la policía y no vieron nada
youeli s | Overall ExperienceI don’t have sufficient evidence that any attempt was made to notify me of missed payments or storage going to auction. I used to get texts with reminders to pay, and phone calls, they stopped in January with the first missed starting in February. I would pay a month in advance. I was told certified letters were sent and the post office has no record— I feel tricked in order for the facility to attempt to collect fees and try and auction off my daughters college storage items. The next time I visit I’m clearing the space.
Yezenia p | First ImpressionsVery helpful to my personal needs and good attitudes
michael c | First ImpressionsGreat team
Maria C | Overall ExperienceFor a first timer..I was satisfied with the whole process and will use the facility whenever need be for sure. What really blew my mind were the products available to the consumer to be rented or purchased . Way to go👌🏽
Herbert t | First ImpressionsI was asked for a lot of information that was intrusive and out of line for renting a storage unit. Clerk lacked any desire for customer service, and basic math skills. He could not explain why I was required to provide all this information. Tried to force me to buy a lock. Then, I was offered a different unit than the one I selected online. I returned the unit on the spot and if my card isn’t refunded, I will be reporting fraudulent charge. I would never do business with this facility and have serious concerns about uhaul even being involved with this. If the way this was done isn’t illegal, it should be. But I’m fairly sure there was some kind of legal violation in the way this “move in” was conducted and that is on uhaul and the manager, not the clerk.
Shadow F | First ImpressionsI came in and toured a few open units. Onsite I spoke to the Manager (Art) about the specific unit I wanted to have. He recommended I reserved the unit since my move in date was 1 week away. Manager (Art) did not tell me that I had to pay for the unit to secure it that day. I came back a few days later to get a lock for the unit + was informed that the unit was sold to someone else + that there were no other units available in that size + climate controlled. This makes no sense. Why have a reservation system at all? They tried to stick me in other sized units that were twice the cost. Why not tell me that I had to pay for the unit to secure it? I would have gladly done that day of. I had to come back 3x to deal with this + eventually cancelled and went to another storage company. Such a waste of my time + the lack of communication was absurd.
Jayran H | Overall ExperienceGreat experience from start to finish.
Tina G | Overall ExperienceThey were not willing to help.
Theophilus G | Overall ExperienceYoung gentleman at location (guy at desk who signed me up for the storage account) was very friendly and helpful. Great service!
Michael S | First ImpressionsOur unit was not ready when we arrived and we had movers with us. The surrounding area was sketchy and there were literally broken locks on the ground
Sarah S | Online Move InFriendly and everything was great.
isabella S | Overall ExperienceRay poop 💩 all over my furniture. But service was exceptional...
Melissa T | Overall ExperienceGreat management and crew at front desk great never a problem for me . 👍
Justin A | Overall ExperienceFriendly and respectful staff took care of all my questions and need with no issue and great smiles thank you!!! They all did great
YANELIE D | First ImpressionsThe man that helped(I forgot his name, sadly) was so helpful and made everything easier for me.
Cristal N | First ImpressionsI haven't rented a storage unit before, but I don't know how it could have been easier. Friendly, helpful staff, clean units, easy to get in and out, and packing supplies in the office in case you need more. Highly recommend!
Alexandra P | Overall ExperienceIs it 24 hours
jERIMIAH c | First ImpressionsI was very pleased with the whole experience
DAVID W | Overall ExperienceTodos esta muy bien … lo único q no tiene consideración para los clientes q tiene mucho tiempo o poco tiempo si se te pasa la fecha de pago por ejemplo mi pago es de $120.00 u por dos meses page $340.00 por gamos de estar tarde creo q eso fue l razón porq entrevé el stores
Carmen R | Overall ExperienceRat infested all my belongings where chewed apart and covered with Rat droppings and urine absolutely HORRIBLE
rachel b | Overall ExperienceSi good
JOHANNA F | First ImpressionsThe staff at Uhaul were all everything I appreciate in Customer Service
Darcai W | First ImpressionsThere was too expensive but just one room there were outrageous I didn't like it
Linda G | Overall ExperienceStaff very nolagable and helped
MIKE O | First ImpressionsThe check in process for our first day of move in and storage was so easy and friendly. Most helpful and welcoming.
Thomas L | First ImpressionsSúper. Biem.
Yunior G | First ImpressionsMan I really love this storage space. You have after hours access, the facility is very clean, and they have restrooms which are also always clean. The only reason I moved out is because I finally found.a decent apartment. I had a small unit inside on the first floor. No problems with water leaking in. I noticed there are mice that can get in, but they are everywhere in Providence and my unit had a mouse trap. One more thing: it is easy to pay rent here because you can pay online. I would definitely use this place again if I ever need a storage.
Joseph B | Overall ExperienceThank you for making my move into the storage unit seamless and pleasant. The young men who worked the afternoon shift art 35 Oxford Street, Providence, RI on December 15th were great. Very helpful and friendly one cannot ask for anything more. I appreciate your help and your kindness! These days this type of service is tough to come by. Best, Gyda Jemery
GYDA J | First ImpressionsNever have a problem when dealing with u-haul ever
Larry W | First ImpressionsWe love this place Clean, well maintained, helpful staff Perfect Thank you
robin r | Overall ExperienceEverything's okay so far, nice staff, had the van I needed, and the storage unit I needed.
NOAH S | First ImpressionsMoved my furniture in April of 2019 moved it out October 2021 it was in the same condition as when I moved it in thanks U-Haul hope I don’t have to use another storage but if I do I would definitely come back 5 stars
edwin f | Overall ExperienceKeep it up
Ademola J | Overall ExperienceEveryone one was an outstanding ! And i thank them all!
Ronald S | Overall ExperienceGreat management a co-workers very friendly was w U-Haul for about 4 yrs of renting over at Oxford st providence ri great staff great custumer service would extremely recommend.
Gabriel V | Overall ExperienceSecurity of the facility makes entry into storage building and into and using elevator rather complex for a elderly customer. However the staff was patient and helpful Thus far no problems that the good staff can help me overcome
Stefan g | First ImpressionsI have recently got sick in November and had to move and take all my storage out I explained to the guy that I moved and my key was removed somebody put a key on my storage
michelle j | Overall ExperienceIt was a. Yah storage place. It did and fit our needs
Craig g | Overall ExperienceSo good the lady speak spanish and the guy
CAREN A | First ImpressionsThe staff was very helpful and friendly!
Kristin R | Overall ExperienceRats ate all our home goods and clothing , everything was chewed up and my son was bit my a rat while trying to salvage some of he’s electronics , horrible experience, lost over 30k in stuff that was stored . Their was rat dropping and urine on everything.
ERIC I | Overall Experience7pm is too early!! Other than that on 👉
Nelson B | First ImpressionsOnly complaint I have is that there aren’t enough carts in the units, when you found one you held onto like gold till your done
Bob M | Overall ExperienceMy unit was climate controlled and on the bottom level which was convenient. I was appalled at the dead mice and mice feces in/on all my furniture and cherished items I placed in this unit during Covid. I paid $4000. during this period for renting this storage unit and I had to spend lots of time cleaning mice droppings out of the furniture. I will never use Providence U-Haul ever again.
Leslie V | Overall ExperienceOverall professional place Friendly staff
MIKE O | First ImpressionsThe two men that worked their when I arrived were very helpful and friendly.
JILL V | Overall ExperienceEmployees Derek and General Managers was friendly, polite and efficient.
Evelyn H | First ImpressionsThe guy in the front desk was very nice and professional.
Margie R | First Impressionsthe man who helped me went out of his way to make sure I understood. Ty uhaul for hiring good people and young man ty for listening and answering all of my questions....
Ralph C | First ImpressionsI give them a 10. Overall they were kind, made the move very easy and answered al questions.
margaret s | First ImpressionsArthur was extremely kind to us, as new storage unit renters. Since my husband and I did not know how long we'd need to rent for, he gave us our first month free! He and George were helping to train a new employee, and were very patient with him. They were all a very nice group of people. Our once concern was that our move in did not take place until after hours, and someone went into the unit who may or may not been living out of one of the storage units. Other than that, we were happy with the amount of time they spent with us, to find the right size unit.
JESSIE C | First ImpressionsBy far the worst customer service I've ever had in any company. Place is literally a joke. I've since started using Budget rental and its a night and day difference in terms of every aspect. Been a customer for years and still get treated like garbage festering in the summer heat. Will not return to Uhaul for any business need and certainly will tell my entire network how trash of an experience I've had.
ANDREW T | Overall ExperienceEl gerente es una persona racista bruno y no escuchas el cliente y me cobro de más no me verán mas gracias a él espero que le aproveche el dinero que se cobro de mas .los empleados son bueno pero el gerente no sirve y siempre está aborrecido
Carlos P | Overall ExperienceGreat service will recommend
JOHANNAC F | Overall ExperienceEverything was great. The only thing was there was a mouse trap inside which I get they may need to put them in there, but I took it out of the unit .
Elizabeth T | Online Move InHad rat poop and pee all over my unit
MYRA D | Overall ExperienceThe Manager Author was very helpful and courteous to his customers and staff . I kindly appreciated being a loyal customer for two years
Tracye P | Overall ExperienceOutstanding CUSTOMER SERVICE,AND COVID 19 SAFE. CLEAN ING STAFF ,SANITIZE Daily AM and PM,Jorge Jacob and Marlin,Service TEAM players,CUSTOMER DEFINITELY Comes first@Uhaul 35 OXFORD ST PROVENDENCE .🇺🇸🗽😀ALSO RESTROOM FOR LADIES AND GENTLEMEN IMMACULATE STAY SAFE
Lois L | Overall ExperienceWe had a great experience moving into the storage unit. The staff were friendly and helpful, and eager to problem solve with us when the unit we reserved was too small for our needs.
yasmin y | First Impressionsmatthew was great
Daniel S | First ImpressionsNice clean facility, carts always available. Staff members here were awesome and always helpful.
David G | Overall ExperienceThe storage facility was always clean and well maintained and the staff has always been helpful when I needed them. I've lost my card, had trouble with the elevators, all of which the office team was more than willing to help with. I only have 2 concerns with the facility: 1) the facility is only available until 7pm unless you pay an additional fee and is not available at all on Sundays. For those of us with M-F jobs, this makes using the facility challenging 2) there are some shady characters who rent from this location; enough so that I would never go there alone. Even as I arrived at the facility to move out, I encountered 2 guys walking out with backpacks and reaking of pot... I can only imagine what they were at a storage unit for.... if this were a one time occurrance, i'd be forgiving, but unfortunately that's not the first time i've seen that there. (Note: I'm sure #2 has caused #1 for all of us - so that's unfortunate)
NEVA F | Overall ExperienceThe individuals working at the facility were incredibly kind and helpful as was the individual who I called to make the reservation.
Kasthuri N | First ImpressionsEverything was great
Suzanne A | First ImpressionsThe man very nice I love him help me lot great
Aisha C | First ImpressionsI would like to Thank the staff at U-Haul for being so attentive and pleasant. And i will definitely refer my friends and family to use U-Haul at 195
gwen r | Overall ExperienceSuper impressed with your staff here! Friendly, attentive. Albert, Matthew and, I am so sorry that I can't remember the other gentleman's name who gave me a little tour. They were all wonderful.
Sharon G | First ImpressionsVery nice facility. Staff very friendly and helpful.
kenneth r | First ImpressionsI have no comments the young man who took care of me did a very good job answer all my question thank you
Nelida H | First ImpressionsThanks.
Richard R | Overall ExperienceI rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.
Samantha S | First ImpressionsGood service and very helpful
ashari b | First ImpressionsA+ experience from top to bottom. Thank you for the incredible experience!
gregory j | Overall ExperienceEveryone was so helpful and nice. Helped us find exactly what we needed. They are the best.
jo-ann h | First ImpressionsThe staff is professional and friendly. The facility is clean, well maintained and easy to access.
Edward M | Overall ExperienceI had no regrets, would store again, thank you
Sherlene J | Overall ExperienceVery pleased with them
David R | Overall ExperienceExcellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!
Robert D | Overall ExperienceVery friendly/helpful staff!
Blake C | Overall ExperienceStored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...
WYLLA D | Overall ExperienceThe staff (art) was really friendly and helpful, thanks a lot!
gwenny j | Overall ExperienceWould highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10
joseph c | Overall ExperienceElevator in second building needs some WD40 on the top level because it’s very squeaky.
Amanda J | Overall ExperienceNO COMMENTS
Wilma C | First ImpressionsGreat experience. Way better than another major chain we used in FL.
roberta b | Overall ExperienceThe guy who helped me was patient, helpful and provided amazing service! I’m NY it was a nightmare due to lack of employees but in Providence it was a completely different experience! Thank you.
Sahony R | First Impressionsfantastic customer service, would recommend to anyone
Mike T | First ImpressionsN/A
teresa l | Overall ExperienceThe staff was super helpful when I booked the wrong type of storage unit, quickly giving me a bigger unit. They were super helpful in navigating the facility.
Payal P | Overall ExperienceThe 2 employees I interacted with were kind and accommodating when I had an issue with storage sizing. I really appreciated how helpful they were!
Payal P | First ImpressionsCheck in was easy and quick. The guys were friendly and helpful. Very good experience.
Christopher A | First ImpressionsNone
Matt S | Overall ExperienceIt was easy and felt safe very clean as well. Great custimer service. First time ever renting and even renting.
theresa g | First ImpressionsMatthew was awesome and super helpful.
Michaela B | First ImpressionsNo comment at this time
Robert D | Overall Experience.
Steve K | Overall ExperienceEmployees were personable, courteous and knowledgeable.
karen d | First ImpressionsEveryone was so helpful.
Ian K | Overall ExperienceI recommend this Uhaul facility to anyone!
roy s | Overall ExperienceThe agents were responsive and informative.
Matthias S | First ImpressionsEveryone is so kind and helpful.
carol r | First ImpressionsStaff has been very friendly and professional over the past three years.
WILLIAM E | Overall ExperienceGood facility. Nice people. 2nd time proved this was no fluke. Strongly recommend.
Hugh C | Overall ExperienceManagement is awful. Ricardo is rude and his staff tells you one thing and then he does another and tells you “don’t listen to my staff listen to me” not enough room on here to write out everything.
Kayla M | Overall ExperienceVery pleasant. On point business acumen.
Robert D | First ImpressionsThey are very professional
Ian K | First ImpressionsVery helpful staff, always friendly and never made it seem like I was bothering them when I would come in for a new access key (which I did 3 times because I kept losing mine) just the best!
amber g | Overall ExperienceFor the location in providence it was a nice place.
DAVID C | Overall ExperienceLove the staff and how accomidating (spell chk) they was and how understanding the manager was to my needs. Would def rent another storage from them again.
keilani d | Overall ExperienceOver the five years all staff were very friendly and helpful
DEBORAH W | Overall ExperienceGreat service!!
Colleen B | ReservationDoor on my unit was damaged which left it unsecure. asked repeatedly for management to call me; they never did. I moved out early for this reason, and was refused reimbursement for unused time
alexander m | Overall ExperienceFacility was OK but the area was difficult to get to. Price increases were somewhat regular and I found a facility which is much easier to access and the monthly cost was more reasonable.
JOSHUA K | Overall ExperienceVery knowledgeable and helpful staff.
thomas m | ReservationI appreciate you calling to ask me if we moved out so we werent charged another month.
Lisa B | Overall ExperienceCraig was very helpful.
ahmed a | Overall Experience👍
Klint W | Overall ExperienceGreat service!
Diego F | Overall Experience2nd time renting a storage unit.
jevonne m | Overall ExperienceI rented for about a year and half. Very easy, convenient, and reasonable.
Douglas W | Overall ExperienceGreat facility and staff. I’ll use it next summer. Thanks
john f | Overall Experienceno issues
frank d | Overall ExperienceThe manager Ricardo Jimenez provided excellent customer service. He and his team made the experience easy.
LILTON T | Overall ExperienceRicardo the General Manager has always been helpful by phone or in person.Friendly & kind & willing to help. U-Haul Storage is always immaculate,well kept,climate controlled & security monitored.
MARYANN M | Overall ExperienceThank u
cindy r | Overall ExperienceMy unit was stripped of all the belongings in it and tagged as “ready for new move in” because i had a different lock than everyone else. They did not bother to call before trashing my belongings. Sad
Avery B | Overall ExperienceFantastic
Craig H | Overall ExperienceOver the two years I used the Oxnard St. facility, I was impressed with the condition of this facility each time I was there. Very well maintained and exceptionally helpful staff.
LINDA D | Overall ExperienceNa
patrick z | Overall ExperienceI had a great experience! staff was real helpful and professional. when i could not operate the elevator they came out a few times and never complained. thanks for treating me with respect :)
beatriz l | Overall ExperienceStaffs are friendly, accommodating and helpful. Our co. is in CA; U-Haul staff helped our mover in RI with thorough follow up to clear out our storage unit in RI.
Young C | Overall Experience