Customer Reviews for U-Haul Moving & Storage of Porters Neck

Rating:

5.0

Destiny was awesome! Very knowledgeable and professional; Simultaneously solved complex issues for multiple transactions. Seemed to be the only employee in the very hot building, but never let the increased workload affect the customer's experience. Turn up the A/C and give destiny a raise! - Y. ERDONE

Rating:

3.0

While this location is well stocked with trucks and other equipment, the lot itself is either too small or poorly organized. There is little to no space for customer parking, the entrance is rough, trucks are jammed together and the customer entrance door is not visible from the front. The manager was courteous and helpful to me but I think he needs help. There was another employee basically lounging around who could have been helping the person behind me, but perhaps was not trained to do so. I think this location needs attention and the manager needs support from the company or possibly better training to use the resources he has.

Rating:

3.0

Installation went okay. The biggest problem was coordination with the online/corporate scheduling system. Per the system, I scheduled a 7am (1st install of the day) appointment. It was about 1hr drive to the appointment. When they opened, they told me they were wondering why my appointment was scheduled for that time because "My hitch installation guy doesn't come in until 9am". They also said they had been trying to get that "scheduling thing" worked out with corporate since yesterday...but no one bothered to call me. They told me I could leave the car with them and they would get to it sometime today or they would call me when the installer came in. Since it was 7am and there were few things near this location, I opted for the call later and went for breakfast. They called at 8:30 and said they were ready for me. When I got there, they told me the "hitch guy" was not coming in, but the manager would install the hitch for me. The manager said "Highlanders are an easy installation" and "it should only take about an hour". It took 2 hours and afterwards he said he ended up having to watch You Tube videos to get it installed. I appreciate the customer service effort, but the statement was not exactly confidence-inducing.

Rating:

3.0

Trailer had no handle on the gate and rusty latch. Ridiculous there is no handle to simplify pulling the door up and down. Also the door repeatedly got stuck in up position because latch would get caught against the door opening on the way down. I have never had this problem on any other trailer I have rented. You employees need to be trained to park trailers and be able to lift them off the vehicles. Attendant who checked me in couldn’t pick my 6x12 up, but more importantly asked a mother/daughter to back their truck + car hauler through mud and trucks to park the trailer across the yard, because she couldn’t do it. Neither could the mother/daughter team, and they were in tears by the time I got there to move it for them.

Rating:

4.0

Service good out of this location. Very poor in transit and delivery. Late in delivery, poor communications about location of the UBox and arrival date. Appeared the box had been dropped, tilted, or turned over when box was opened by moving labor. Items were packed and secured by recommended moving labor in Wilmington. Still no refund from UHaul for missed delivery date of $50.00/day. Poor choice of moving home goods. Great moving labor services.

Rating:

5.0

I can’t think of anything that would have made renting from U Haul at Porters Neck in Wilmington NC any better. I am so appreciative for their helpful friendly staff!

Rating:

5.0

Joshua and team were Great. Coming back for bike rack as experience was excellent Thanks., Duke Snyder

Rating:

4.0

Tell about the type of gas to put in the vehicle and where the cap is located.(The gas cap is clearly marked.) It was almost 5 pm when we got the vehicle and that was much appreciated.

Rating:

5.0

Jason was very helpful

Rating:

5.0

Very quick and easy drop off aat the 7710 Market St, Wilmington NC location. Staff was very helpful...

Rating:

5.0

Keep up the great work

Rating:

5.0

The person who waited on me I think his name was Josh did a excellent job both explaining everything and making sure I understood everything and getting me on my way in a short time which I really appreciated

Rating:

5.0

I never went into the Wilmington location. Our shipment arrived from Fountain Hills Arizona. I do not remember the man’s name in Wilmington that I spoke with but he was very helpful! Melissa delivered and picked up our containers. She did a great job!! I would definitely recommend UHaul’s services.

Rating:

2.0

I have had the worst experience with my U-box rental from delivery and pickup of our boxes to re-delivery and pickup of the empty boxes. Nothing was on time, it was hard to get thru to anyone when needed and after hours. I was also charged an extra month and still not credited that amount even though they said they would take care of it. Very frustrating experience all around.

Rating:

5.0

Great service!

Rating:

4.0

Parking is not adequate, very muddy and slippery

Rating:

5.0

Very friendly and professional staff, installed hitch in a timely manner. John and Thomas were great.

Rating:

5.0

Thomas is an excellent employee. Uhaul should feel grateful to have him on their team.

Rating:

1.0

Staff is SO friendly, however it appears UHaul's different 'systems' don't work well together; every phone call was 20 minutes long for any question. It's impossible to manage quotes and shipments online, it was always necessary to call the location with any issues. There are no actual contracts; the only things available on my online account are receipts. . I had a Ubox that leaked and it took over a week to get a replacement box and 2 months to get reimbursed for the damages to the contents. Hours of phone communication & many emails....overall an inefficient, poor experience with the company; but again, everyone was VERY friendly and did their best to help.

Rating:

5.0

Thomas was great; clearly communicated our options and expedited the process. Painless. I’ll definitely recommend him to others in our neighborhood.

Rating:

5.0

Friendly and professional work staff.

Rating:

5.0

Everyone was dialed! In and out in minutes…happy holidays!

Rating:

5.0

Nice, helpful staff. Answered all questions.

Rating:

5.0

Reed did an awesome job. Made it a pleasure to do business. Thanks

Rating:

5.0

They are amazing!

Rating:

5.0

Awesome and helpful!

Rating:

5.0

My family and I have rented multiple trucks from this location. Always impressed with the exceptional customer service. I was extremely impressed with Thomas Newkirk and Reed Foster. They were both very professional and they exemplify what customer service is all about. Josh runs a great store and he is lucky to have these two gentleman on his team. Highly recommend! Joe Kloiber

Rating:

5.0

Nada Fantastic experience

Rating:

2.0

This location has too many issues where no one answers the phone, I schedule services in person and the day of, nothing has been prepared or readied. I have waited anywhere from 45 minutes to 2 hours for equipment to be readied for me 3 different occasions. Thomas was extremely helpful and apologetic for the experience I received. I've never had an issue at a U-Haul before but this place is special.

Rating:

5.0

The Employee (Thomas) was awesome! He really made me feel like a valued customer. His customer service skills are outstanding.

Rating:

5.0

The staff were the best!

Rating:

5.0

I have nothing to say on how to improve. Josh was fantastic and easy to deal with. The process was simple and easy and I will be issuing this location again for my future needs for sure!

Rating:

5.0

Overall exceptional service from your team. Had a bit of a hiccup with the initial delivery of the UBoxes as there was an issue with driver availability. But after that the process was flawless. I felt well informed of the tracking of the boxes. I liked the text alert system. Our boxes arrived earlier than expected in Louisville. No issues with our goods. The team in Louisville was excellent as well, please pass this along. I would recommend this service to others. Thank you

Rating:

3.0

It was nice to have a drop off after hours. However, it was very confusing as one sign had equipment dropoff on the left side of the building and the dropbox was located on the right. It took me almost 15 minutes in the dark to finally locate it.

Rating:

5.0

Josh is beyond amazing at his job. Keep up the good work.

Rating:

1.0

1st reservation wasn't fulfilled and business was closed. Customer service changed it to this location on the opposite side of town and employee and manager were very rude.

Rating:

3.0

The lady with no teeth is super rude.

Rating:

1.0

Very rude, employee had a bad attitude. Seemed more upset that I showed up. Unhelpful. Was cocky when I asked anything.

Rating:

1.0

The owner installed our hitch. When he couldn’t get it right he told us our plastic trim interior molding would never snap back because our car was backwards causing him to have to rig the wiring improperly. We haven’t had our CR-V a year and now it looks like this. Run!!! Find another location. He also charged me more than the prices shown for items I was purchasing. He stated their had been a price increase that day but U-Haul hadn’t sent him new price stickers. $450 for an improperly installed hitch.

Rating:

4.0

The only reason I did not give a 5-star review is because of current ingress-egress issues, which is NOT the fault of the location. There is a lot of construction on Market Street right now, getting in and out of the facility and picking up/returning a trailer was somewhat challenging. But again, that is not the fault of the store, and the staff there were great to deal with.

Rating:

3.0

Area around location seems unfinished, especially exit to area for picking up the truck. Staff was friendly and helpful, changed our truck size with no problem when we found out the original truck we rented did not have a ramp. Dropped off early and it was an easy process. I would recommend this business to friends and family.

Rating:

3.0

Ridiculous you guys advertise it being $20 to rent a uhaul for the day then add fees almost triple that. Pricing isn’t accurately reflected when you look online either since my estimate was $30 ish online and you shock customers by making the total MULTIPLES of what you advertise. Such a scammy place. I do my best not to purchase from companies like that so I will be taking business elsewhere in the future.

Rating:

5.0

Check in & check out was smooth & quick!

Rating:

5.0

East and quick return! Very friendly!

Rating:

5.0

The customer service rep arrived exactly on time, knew who I was, got me checked in and into the truck quickly (my online check in had stalled.) She was courteous and efficient.

Rating:

5.0

Service is perfect Can not be any more improved !!

Rating:

1.0

This place is horrible first we’re u lock it it’s held by one screw second they lie and treat u like nothing my gate did not work for 7 months strait and I complained and all they would say is we will take care of it and never did then to top it off even after all the negative crap they come and tell me that all of my stuff had to be out by the 17 of June with no care in the world as far as we’re my stuff would go now that they surprise u with a kick out and the excuse is we are destroying the storage units just a horrible experience I would never use uhaul again in my life

Rating:

1.0

Barely surrounded by a wire fence and we received less than 30 days notice to vacate because they decided to tear down the building. Absolute trash.

Rating:

1.0

The entire process of forcing all tenants to vacate on short notice was horribly handled. Staff provided no assistance whatsoever.

Rating:

3.0

Water in storage unit from rain. Was very difficult to get U-Haul truck in and out of area

Rating:

3.0

Very difficult to access storage units with a U-Haul truck

Rating:

5.0

The men working in the office went above and beyond to help me.

Rating:

4.0

Dennis was an excellent company representive.

Rating:

5.0

John is always very accommodating. Thank you, John, for all your help!

Rating:

2.0

Maybe I would recommend it. We had rain water get into the unit, which I reported. They said they would check it out. It appeared to come from under the wall of a neighboring unit. Later when we over a month later when we came to get our things again there was standing water. There was evidence that water had been there for a while. Black mold was evident up more than 2 two inches up any wooden pieces. Granted it was isolated to the back five 5 feet of the unit. We reported it and were told that we have take pictures and file a damage claim. Which do plan on filing. I thought that one of them would have come and looked at the water to see for themselves how it got in or where it came from in the first place.

Rating:

3.0

Storage facility was rundown,definitely needs to be updated

Rating:

5.0

The place was organized, however, I really appreciated Josh's kindness and patience to help me and not rush me. He gave me options. Immediately cleaned the space that was just vacated. I will recommend them and use again if necessary.

Rating:

1.0

I had to throw away every single item in my unit because it went moldy and was destroyed. It was below ground and I’m devastated.

Rating:

5.0

Jeff and his team are amazing. They went above and beyond for me in my time of need as a young professional. They are the epitome of customer service and I am blessed to have stumbled upon this specific U-Haul location.

Rating:

3.0

I took the storage unit because it was a U-Haul facility, and it offered the first month free. When I got there to unload my things it was unavailable so I did not get the month free and was in a time crunch and had to return the truck so I just basically had to except the storage unit.