Customer Reviews for U-Haul Moving & Storage of Pocatello

3,408 reviews

709 N 5th Ave   Pocatello, ID 83201
(Load/Unload Indoors, Stay out of the weather)

(208) 234-0730

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 234-0730

709 N 5th Ave
Pocatello, ID 83201
(Load/Unload Indoors, Stay out of the weather)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks for the excellent communication

XOCHITHL FRANKMAN 
Rating:
5.0

Daniel and his staff were very helpful and friendly.

Jane Coe Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison Bowe 
Rating:
5.0

All the service staff were very helpful and efficient!

Jane Coe Smith 
Rating:
2.0

Customer did not leave a comment.

Alexis Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Sims 
Rating:
5.0

Customer did not leave a comment.

ALLAN SMITH  |  Overall Experience 
Rating:
1.0

When you tell a customer that they are paying one price and then they show up to return the equipment and then charge them something completely different price and then don't even bother to explain why that's just poor customer service

Tim Southwood 
Rating:
5.0

Everything perfect

Stanley Dishon 
Rating:
5.0

Fast and easy pick up and dropoff, even on a cold snowy day.

Marty Peck 
Rating:
2.0

We got stuck in the snow and the truck was terrible at gaining traction with the snow, sliding everywhere. Not great for moving locations during the winter. You would imagine it being 4x4 drive…

Ariel McCombs 
Rating:
5.0

Customer did not leave a comment.

Wendy Marks 
Rating:
5.0

Customer did not leave a comment.

Jacob Hubers 
Rating:
5.0

Customer did not leave a comment.

brandi thompson  |  Overall Experience 
Rating:
5.0

Very helpful staff. Did an excellent job from start to finish!

Tim Jeffs 
Rating:
4.0

What's an issue with the trailer lights on the truck itself? Is it at blowing the fuse. Actually blue two of them. But then worked good. It just cost me an hour as the gentleman diligently tried to trace down the cause of the blown fuse.

Richard Skillings 
Rating:
4.0

First of all, try vacuuming the cab out of dog hair BEFORE it goes out. I was charged a cleaning fee of $25 for that, even though I tried to use the link to make note of any discrepancies (it had expired. Guess that's my fault. Maybe I should've called the place instead and let the employee know). Then, I dropped it off after normal business hours at the designated location, and was charged a $20 "after hours drop-off" fee. I was done with it at 6:30 pm. What should I do, camp out with it in a Walmart parking lot until the next morning so I don't get charged the $20? At least the U-Haul employee was friendly, and the inside of the store clean. U-Haul as a company has gone downhill though. The truck's gas tank wasn't filled up when I received it either. It was at about 5/16. What happened to these being full before the customer takes delivery? Absolutely disgusted with being charged an extra $45 when I really shouldn't have been.

DAVID WAYNE 
Rating:
5.0

Customer did not leave a comment.

Sarah Partlow Lefevre 
Rating:
5.0

Customer did not leave a comment.

Pamella Arnett 
Rating:
2.0

I used the trailer for less than 4 hours, and you all charged me for a full day. this is BS

Michael Allen 
Rating:
5.0

I've been with the U-haul storage for about two years on and off and I've always liked the fact that when I need to move in there's always a unit avaliable.the staff are very friendly and understanding when I'm un able to make a payment on time and willing to make shore that my belongings are safe and secure. I would recommend this place to anyone.

Juan Guzman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cory Gentry 
Rating:
1.0

I specifically asked about drop off because of (dishonest shady companies having a way of applying extra charges) and was (told by the manager) come to find out just pull the truck to a designated spot and drop the keys in a box, all of which he went out and showed me. I get all these text telling me (after I've left the truck and been home to do all this milage ECT or I would be charged $20. After calling and talking to the one who obviously answered the phone he says you didn't try to get ahold of anyone or text for return. I said if that's the way you're going to be I'll never rent from you again and tell of my experience on media reviews. I no now u-haul has become shady and no longer a reputable company. Good luck, you'll need it.

Rick Blessinger 
Rating:
5.0

Customer did not leave a comment.

ALESHA CHURBA 
Rating:
1.0

Customer did not leave a comment.

Taylor Lee 
Rating:
5.0

The gentleman that installed our hitch was very polite, helpful, willing to help and was professional. Thank you for installing a great hitch on our new 2024 Palisade XRT. Can't wait to get the e-bikes on new hitch and go riding. Appreciate the great service. 5 Star Rating for sure.

Cory Ihler 
Rating:
3.0

Drew did the install of my hitch. He was very professional and good to work with.

Douglas Stacy 
Rating:
5.0

Customer did not leave a comment.

Garrett Anderson 
Rating:
5.0

Customer did not leave a comment.

MARK MEDLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Haeberle 
Rating:
5.0

Staff were friendly and professional. Helped us with our rental needs.

Gary Davis 
Rating:
5.0

Have more than one on syaff

Jon Zollinger 
Rating:
5.0

Customer did not leave a comment.

Glena Olausen 
Rating:
3.0

The fuel level didn't really match what was on the paperwork I was given, so had to add more fuel to add up to the level specified on the sheet. Other than that everything was okay.

Trevor Woods 
Rating:
5.0

The employee working Sunday morning was outstanding with a great customer service attitude. Buy him lunch!!!!

GARY MCNEE 
Rating:
5.0

Customer did not leave a comment.

Bobbi Williams 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Slavich 
Rating:
5.0

Just what I needed. Nice and easy

Scott Tyson 
Rating:
3.0

Staff could have been much more friendly. They need a bit of work. I said hello, and he looked at me but didn't say another word until he checked my blinkers.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

Nathan Phillips 
Rating:
5.0

The crew member came out immediately upon my arrival to drop off the auto transport. In and out every in less than five minutes. I dropped the truck off after hours but with the exception of issues with the app the process was quick and they got back to me the next morning with a receipt. Though I was told at the pick up point, because the tank was empty when I picked it up, that I would get a credit for any fuel in the tank above a certain level. That never happened.

Hugh Paquette 
Rating:
5.0

Customer did not leave a comment.

Sean Mcguigan 
Rating:
4.0

I had to wait quite a long time. They need more employees so the check in and out is faster.

Anne Sandstad 
Rating:
5.0

The gentleman who did the job was very pleasant and prompt

gina katsilometes 
Rating:
5.0

Customer did not leave a comment.

Gary Widdison 
Rating:
5.0

Customer did not leave a comment.

Jess Torres 
Rating:
5.0

Customer did not leave a comment.

Eric Nelson 
Rating:
3.0

Customer did not leave a comment.

Rosella St. Ciarr 
Rating:
5.0

Customer did not leave a comment.

GARY SALAZAR 
Rating:
4.0

Pick up was excellent, the gentleman who helped us was nice and kind and helpful. The drop off, not so much. The guy helping us, ignored us, didn’t even acknowledge we were there and then rudely asked for the keys as if I am supposed to know his job. He was very disrespectful and got mad and stormed into the building when I asked for a printed copy of the receipt.

Kathleen Rice 
Rating:
5.0

Customer did not leave a comment.

Patrick Navarro 
Rating:
5.0

Smooth transaction from start to finish, not sure what I would change. There was some confusion about check in after hours, I did have to ask for clarification.

Jeanette Barnes 
Rating:
5.0

I had made reservations at. Denys Towing unaware that they were closed on Saturday. Needless to say I didn't and couldn't get my truck there. I tried the app and it would not work. I had 20 people waiting for me to load the truck. I called customer service as I was driving to the sight where I did pick up the truck. Working with them and the rep where I picked it up saved me fro a fiasco. I was only 15 min late. The 24/7 system is a joke and shouldn't be used.

Scott Sherrod 
Rating:
2.0

When your employee gives me a quote when I call for an appointment they need to stick to their quote I brought my own wiring harness and receiver hitch and all I wanted was the labor to install and it ended up being more money than I had planned on when all said and done

Debbie Weimer 
Rating:
5.0

More employees on site

Mark Muzzo 
Rating:
5.0

Everything was great.

Dona Ball 
Rating:
5.0

Well informed workers

Diane Barfuss 
Rating:
5.0

Computer system was down but he signed my original receipt showing return and i got email notification within a couple of hoiurs.

David Young 
Rating:
5.0

Went out of their way to get you going. Thanks

jerry waters 
Rating:
5.0

Drew was very kind and helpful.

Alyce Nelson 
Rating:
5.0

Customer did not leave a comment.

Jackie Youngstrom 
Rating:
5.0

Customer did not leave a comment.

KAREN TANNER 
Rating:
4.0

The APP did not let me change the credit card info. I had to wait on the line for a live person even though it keep telling me to go to the APP for help.

Volyn York  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy Bonn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell Greene 
Rating:
5.0

Customer did not leave a comment.

Heather Ballew 
Rating:
5.0

Customer did not leave a comment.

destiny gallegos 
Rating:
5.0

Customer did not leave a comment.

Marylynn Aguirre 
Rating:
2.0

It was stupid expensive. More than I've ever paid and I've moved about 34 times. I won't rent from Uhaul again.

Zorina Olmos 
Rating:
5.0

The lone serviceman provided excellent service, despite the afternoon rush and impending system deadline when we picked up. Easy drop off.

Nicholas Barlow 
Rating:
1.0

Drew was annoyed we were there earlier than opening, even though on the night before they said we were welcome to come a few minutes early. Upon returning the truck, the girl said we’d be charged for the gas being on empty. We had just left the gas station so my husband asked her to show him which gauge she was looking at. She was snotty with him saying it was her job and she knew. They then looked at the gas tank together and the girl doesn’t know her fractions. Thought 1/2 was 1/4… brought Drew back to verify and he agreed with us. Overall the shitty attitude wasn’t needed especially when she was mistaken and uneducated.

Kristina James 
Rating:
5.0

Customer did not leave a comment.

John Longley 
Rating:
5.0

Customer did not leave a comment.

Gregory Dressel 
Rating:
5.0

Drop Moving professionals of idaho from your moving help page. Hayden Brown was incredibly unprofessional. 2 missed start times on 2 days. Got verbally abusive when asked what he was going to do about a broken ceiling light. He did replace the glass . I felt very threatened by this man. Call me at 307 371 8731 if you want to talk. I had to rent the truck for an additional day because of his incompetence.

Martin Weigel 
Rating:
5.0

Customer did not leave a comment.

Travis Kaul  |  Overall Experience 
Rating:
5.0

Andrew was our representative for both check out and return and he was a pleasure to work with. Thanks!!

Travis Kaul 
Rating:
5.0

Clean outside of vehicle

Decatur Sinclair 
Rating:
5.0

Customer did not leave a comment.

Jim hickey 
Rating:
5.0

Your corporation takes way TOO LONGGGG TO GIVE REFUND FEOM SECURITY DEPOSIT . I have been a long time U haul customer and this is ridiculous that I have to wait 3-5 DAYS AFTER returning your truck. When moving it is so expensive with today’s deposits to rent. You would get more business if you returned deposits sooner.

Christine Richer 
Rating:
5.0

The vehicle pulled to the right. Most likely needed an alignment. The drivers door didn't have a good seal. It was noisy on the freeway.

Steven Hagler 
Rating:
5.0

Customer did not leave a comment.

Tim Bales 
Rating:
3.0

Deception in advertising ruined experience and employees surly attitude didn't help. Internet and national advertising was 4 by7 but was much less had to go to 5x8 and still load could only be 51 inches wide not 60 asin"5x8" I will find other alternative next time

arlan gerleman 
Rating:
5.0

More than accommodating, Excellent customer service, Friendly, Even reversed billing for services of a car hauler trailer that Was picked up and not able to be used due to vehicle type….. they apologized and refunded the charges. “ It is nice to see a Company acting in the best interest of their Customer “ Note to other businesses Owner’s “ “ This is how it’s done people “ Thank you…. Jason Turner

Jason Turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joan Lamb 
Rating:
4.0

Customer did not leave a comment.

Craig Thompson 
Rating:
5.0

Customer did not leave a comment.

Travis Kaul  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Russell Mading 
Rating:
5.0

The customer service rep Andrew was excellent and very helpful!

Edward Foster 
Rating:
1.0

Customer did not leave a comment.

Jason bersch 
Rating:
5.0

Customer did not leave a comment.

David Parker 
Rating:
4.0

Larger crew.

Mark Hamilton 
Rating:
5.0

Everyone was so nice! Keep encouraging friendliness.

Tricia Prestimonico 
Rating:
5.0

Customer did not leave a comment.

Ann Bailey-Cutler 
Rating:
4.0

Staff was friendly. Installation was speedy. Quality looks great.

Lacy Parker 
Rating:
5.0

Customer did not leave a comment.

Catherine Salisbury 
Rating:
5.0

Customer did not leave a comment.

Cory Gentry 
Rating:
5.0

The best place in town to rent anything from UHaul! Thanks!!

Keith Flewelling 
Rating:
5.0

Customer did not leave a comment.

Josh Heyrend 
Rating:
5.0

Customer did not leave a comment.

Crystal Pasic-Messmore 
Rating:
1.0

Keep the promises you make to your customers. Don't make promises the previous day then pretend your mentally handicapped the next day and say you don't know anything about promises about a gas credit even though it states gas credit in my notes. "Customer called in and offered gas credit" meant nothing in person. Was told we were good to go and had to come back for dolly because homeboy with tattoos forgot to get it for us and when we complained he said "I'm just mechanic doesn't usually help customers". Was only given 59 cents per mile even though we had to do round trip due to UHAULS TRUCK AVAILABILITY. Also we had been trying to reserve a truck for A MONTH. Uhaul in southeast Idaho is a joke and the pocatello location employs liars and thieves. Last time I use Uhaul in this area. Will gladly pay more to penske or others etc for respectable professional service!

Rachel Upton 
Rating:
5.0

Customer did not leave a comment.

Deborah Ivie 
Rating:
5.0

Customer did not leave a comment.

Jesd Torres 
Rating:
5.0

Customer did not leave a comment.

JACOB KOLASCH 
Rating:
5.0

Customer did not leave a comment.

Adrian Allen 
Rating:
5.0

Customer did not leave a comment.

Isabelle Faraci 
Rating:
5.0

Customer did not leave a comment.

Eric Joslyn 
Rating:
5.0

Customer did not leave a comment.

David Bowman 
Rating:
5.0

Customer did not leave a comment.

david willard 
Rating:
5.0

We haven't moved in yet but we have never been unsatisfied with the service of U Haul.

Terry Munsee  |  Online Move In 
Rating:
5.0

Very pleased with my interaction at the Pocatello 5th Avenue U-Haul location. Knowledgeable, helpful and friendly!

Scott Serrano 
Rating:
4.0

Customer did not leave a comment.

Larry Calderon 
Rating:
5.0

Customer did not leave a comment.

Gary Glisan  |  Online Move In 
Rating:
5.0

Good service always

Lytle Thiesen 
Rating:
4.0

They were very helpful. We ended up needing to change our reservation. They helped us get what we needed.

Jon Zollinger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana Vosburg  |  Overall Experience 
Rating:
2.0

The girl was rude the guy was cool

CHAD HENDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREG MOSHO  |  Overall Experience 
Rating:
5.0

Drew was super helpful and made getting a storage a breeze

Breanna Peterson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Peter Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Braydon Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

midge woods  |  Overall Experience 
Rating:
4.0

The storage facility was secure and well lit. The storage room itself had no lighting.

JEFFRY SHELTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rina carinici  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Conway  |  First Impressions 
Rating:
3.0

Just a little pricy.

venna vezina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rina carinici  |  First Impressions 
Rating:
5.0

Yes.when I had a problem with the door she explained to me what to do.then checked it for me.she was very friendly and polite.

shontell strock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Perdue  |  Overall Experience 
Rating:
5.0

Daniel was great!!! Really appreciated his professionalism and consideration.

Tom Claps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shontell strock  |  First Impressions 
Rating:
5.0

Both of your places of business in Pocatello,Idaho are very Friendly and very helpful.

julie goddard  |  First Impressions 
Rating:
5.0

Was very fast friendly and helpful.

Melissa Solomon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amy Long  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFRY SHELTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert haket  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

venna vezina  |  First Impressions 
Rating:
5.0

Very nice, sweet and helpful.

senior activities center  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

loren alldrin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dillion Colgan  |  Online Move In 
Rating:
4.0

High priced for climate control storage didn’t seem that way, as Ice on the floor is an indication of that….a smaller yet claimed to be climate controlled but not. 1/3 the space for a higher price. Had unit all cleaned and ready to rent out on the 23rd but payment for February was pulled out on the 19th.

Colette Otto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacquareis Irvine  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jason bersch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason bersch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Montross  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daniel Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Jones  |  First Impressions 
Rating:
5.0

Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer

Gina reeves  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandra MANKAND  |  Overall Experience 
Rating:
3.0

I suggest that Uhaul improves the pest control in the storage units. We cleaned and wrapped everything, but we found mice excrement on the floor. We had to throw away some items, clean everything again, use gloves/face masks, and still feel unsafe.

liz moreno  |  Overall Experience 
Rating:
2.0

I had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.

MELISSA KLEY  |  First Impressions 
Rating:
5.0

Love this location!

Cassandra Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose Saiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna schmidt  |  Overall Experience 
Rating:
5.0

Rogan is an awesome Manager!! He worked with me during some very unexpected and hard times. I am so very grateful to him. Thank you so much Rogan!!!

SUSAN ASHTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Free  |  Online Move In 
Rating:
5.0

The manager was very helpful & quick to get my transaction done over the phone. I’m happy I choose this location.

michelle Donovan  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kris Taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

trica velasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna schmidt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clayton Larsen  |  First Impressions 
Rating:
4.0

It would have been helpful to have an elevator since the unit was upstairs.

Robert Ferris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loren alldrin  |  First Impressions 
Rating:
5.0

Very great and professional!

RObert Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Schoen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAwn fulce  |  First Impressions 
Rating:
5.0

Adam was a great help in getting us a rental space!!

LuAnn Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Cusmano  |  Overall Experience 
Rating:
4.0

Upon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.

Jessica Cusmano  |  First Impressions 
Rating:
5.0

Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

James Davidson  |  First Impressions 
Rating:
5.0

The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

Justine Goldie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Haggard  |  Overall Experience 
Rating:
5.0

Helpful staff - Love the free month too

Daniel macdonald  |  Overall Experience 
Rating:
1.0

Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

Jennica Ray  |  Overall Experience 
Rating:
2.0

Very overpriced.. I moved to stg unit that was half the price and twice as big

david lancaster  |  Overall Experience 
Rating:
4.0

pretty good

jarod hingada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Campbell  |  Overall Experience 
Rating:
5.0

Was well secured. Customer service was great! Even had carts to use.

Shay Leszinske  |  Overall Experience 
Rating:
2.0

The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

Samson Giri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENDRO DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Evers  |  Overall Experience 
Rating:
3.0

i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

brent ward  |  Overall Experience 
Rating:
1.0

The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

karl burky  |  Overall Experience 
Rating:
5.0

Great service

Bruno Himmler  |  Overall Experience 
Rating:
4.0

My things were kept safe.

ashlee blackburn  |  Overall Experience 
Rating:
5.0

Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

Aaron Booth  |  Overall Experience 
Rating:
3.0

Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

kellen kelley  |  Overall Experience 
Rating:
4.0

Staff was professional. Great service.

Danae Head  |  Overall Experience 
Rating:
5.0

The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Aaron Booth  |  First Impressions 
Rating:
5.0

Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

Debra REILLY  |  Overall Experience 
Rating:
3.0

reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

casey judd  |  Overall Experience 
Rating:
4.0

my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

GARRETT BLANCHARD  |  Overall Experience 
Rating:
5.0

Gentleman was very helpful on the phone.

Debra REILLY  |  First Impressions 
Rating:
5.0

only available unit was too small for my needs. good service adn friendly help.

Richard King  |  Overall Experience 
Rating:
4.0

Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

kimberly hoover  |  Overall Experience 
Rating:
4.0

Very professional and Accomodating.

Danae Head  |  First Impressions 
Rating:
4.0

they need more help on the weekends

ernest york  |  Overall Experience 
Rating:
5.0

Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

terry sage  |  Overall Experience 
Rating:
4.0

too expensive

JASON MYERS  |  Overall Experience 
Rating:
5.0

people very froendly and helpful!

Bruno Himmler  |  Reservation 
Rating:
5.0

At location the staff are very nice and friendly I will highly recommend for my friends and my family

AHMAD ZAIED  |  Overall Experience 
Rating:
5.0

The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

ERBAN GREEN  |  Overall Experience 
Rating:
5.0

Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

roxanne symons  |  Overall Experience 
Rating:
5.0

The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

kam langworthy  |  Overall Experience 
Rating:
4.0

.

daniel gutierrez  |  Overall Experience 
Rating:
3.0

No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

Kelly Thompson  |  Overall Experience 
Rating:
5.0

Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.

barbara savill  |  Overall Experience 
Rating:
5.0

Thank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)

kristan olivas  |  Overall Experience 
No reviews have been submitted for this location.

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