Customer Reviews for U-Haul Moving & Storage of Platteville

894 reviews

1425 E Hwy 151   Platteville, WI 53818

(608) 348-3434

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(608) 348-3434

1425 E Hwy 151
Platteville, WI 53818

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I had a good experience. Rented the 20 ft van. No problems at all.

Clayton Williams 
Rating:
5.0

Great customer service!

mark schoepp 
Rating:
3.0

Customer did not leave a comment.

Milissa Rice 
Rating:
4.0

Customer did not leave a comment.

Linda schmidt  |  Overall Experience 
Rating:
5.0

I've rented from Platteville wis facility many times and always have a great experience the employees always treated me great I referral my friends all the time thank you

Tommy Cutler 
Rating:
5.0

Customer did not leave a comment.

tiffany chandler 
Rating:
5.0

Customer did not leave a comment.

Ann Appenzeller 
Rating:
5.0

Customer did not leave a comment.

Don Gottschalk 
Rating:
5.0

Customer did not leave a comment.

Aaron Timmerman 
Rating:
5.0

Customer did not leave a comment.

Aaron Timmerman 
Rating:
3.0

I'm not happy!! Sales lady was going over the paperwork and said if you break tape on dolly it's 7 dollars that was it the reason for that 75.00 is the dolly she never said 7.00 daily my husband asked even only 7.00 dollars great so I plan kn fighting this because they should be more specific. Not only that she even tried to charge us again for the uhaul truck and argued with us because we said no it was paid for so I would like a call please 608-726-1127

Barbara Kohoutek 
Rating:
4.0

Customer did not leave a comment.

Scott Travis 
Rating:
5.0

Customer did not leave a comment.

david schmeusser 
Rating:
5.0

The u haul on line services are a 0 in my opinion. Everything on that part of the experience was a mess. Anytime I got to talk to people and deal with them they were cordial and very good trying to fix want the online service kept messing up

jon fletcher 
Rating:
5.0

Very well setup. Very clean. Well secured. Feel safe storing my items.

roger bellinder  |  First Impressions 
Rating:
5.0

The staff is very friendly an accommodating.

Sheri Farrey 
Rating:
5.0

Nothing. Mary has always been excellent to work with in Platteville.

Dean Goninen 
Rating:
4.0

Customer did not leave a comment.

Aaron Schmitt 
Rating:
5.0

I'm very pleased with everything. Thank you

bruce bartels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Backstrom 
Rating:
5.0

Customer did not leave a comment.

julie bottoms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean Flegel  |  Online Move In 
Rating:
5.0

Mary Burbach (MGR of this facility) should be the manager/service professional of the year. My wife and I moved to Wisconsin from Chicago, built a new house, and used the 4 storage units for almost two years while our house was being built. During that time, we rented Uhaul trucks from Mary, got stuck on a rural driveway and Mary arranged an extended rental for our truck at no penalty, as well as arranging a tow. She is thoughtful and we were lucky to have such a wonderful person managing our storage needs. Thanks Mary!!! Truly appreciated!!!!

mike tompkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL Hall  |  Overall Experience 
Rating:
4.0

Nice personnel. Very easy checkout.

Ellen Schimian 
Rating:
3.0

Parking lot desperately needs to be repaved!

Jaci Thorson 
Rating:
5.0

Customer did not leave a comment.

Steve Stelpflug 
Rating:
4.0

Customer did not leave a comment.

Joel Schaefer 
Rating:
4.0

Customer did not leave a comment.

Kevin Brogley 
Rating:
5.0

Mary is great!

Diane Homan 
Rating:
5.0

Customer did not leave a comment.

Steve Allen 
Rating:
5.0

So helpful and friendly!

SUE STRICKLER 
Rating:
1.0

I'd recommend buying you're own vehicle you'll be better off

JAY DOEDE 
Rating:
5.0

Customer did not leave a comment.

Clint Dirksen 
Rating:
5.0

Staff was helpful and very helpful. Will be back to this location.

Greg Jewell 
Rating:
5.0

The inside of the trailer was dirty with some litter and a lot of dirt and trash on the floor when I picked it up. I had to sweep it out before using it. I didn't check the inside when picking it up because it was very cold and snowy.

GREGORY MILLER 
Rating:
5.0

Customer did not leave a comment.

Ariel Kauk 
Rating:
5.0

Customer did not leave a comment.

Bob Besecker 
Rating:
5.0

Mary is the best,

Ann Bonner 
Rating:
5.0

This location always has top notch staff to coordinate pickups. Only issue we can add (and this is not Platteville U-Haul’s issue), is that U-Haul sent me an email 3 days prior that our pickup was moved to Cuba City, about 17 miles south. When we called Platteville corporate they corrected and we picked up at Platteville as planned- lesson learned- don’t trust corporate Platteville emails moving your pickup location!

Jon Urben 
Rating:
5.0

The guy was very helpful and fast. Pleasure doing business with you.

Douglas Breitsprecker 
Rating:
5.0

Customer did not leave a comment.

Mark Tarnow 
Rating:
5.0

These guys are fantastic. Everything is very clean and well maintained.

james terrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elena sanchez 
Rating:
5.0

Customer did not leave a comment.

Walter Bates  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Cathy Geske 
Rating:
5.0

Customer did not leave a comment.

starla thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Leahy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Klovning 
Rating:
5.0

Another great experience! Thank you

Jason Bauer 
Rating:
5.0

When you combine a top notch facility that has all the options available with competent friendly people who care about your experience, you have a winning formula that people will return to again and again to meet their moving and storage needs. The Platteville U-Haul store exceeded all my expectations.

tom swailes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Gerritsen 
Rating:
5.0

Customer did not leave a comment.

Larry Edler 
Rating:
5.0

Customer did not leave a comment.

linda anderson  |  First Impressions 
Rating:
5.0

Mary was extremely helpful and accommodating. The other staff was very nice as well.

Darla Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Gottschalk 
Rating:
5.0

We appreciated the temperature control environment for our household goods while our home was being built. The staff is fabulous. I did have 2 locks stolen by a couple who were in their storage facility when I ran out to my car. Very sad. I hope they didn't take anything else. It would be nice if we had access to the video security system.

Keith Honeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM CARROLL 
Rating:
5.0

Customer did not leave a comment.

alex pantel 
Rating:
3.0

Customer did not leave a comment.

Brock Gobeli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy bagent  |  Overall Experience 
Rating:
5.0

The employees at the Platteville location were excellent!

Martin Stone 
Rating:
5.0

Customer did not leave a comment.

steven mccarthy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonia Toni Rucker 
Rating:
2.0

Wiring harness wrong.

Michael Bauman 
Rating:
4.0

Customer did not leave a comment.

Herson Ramos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Herb Cody 
Rating:
5.0

Make sure all the lights work, had a short in one of the taillights.

James Moran 
Rating:
4.0

Customer did not leave a comment.

Mitchell Cooley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Todd Gerhards 
Rating:
5.0

Customer did not leave a comment.

Roger Tyson 
Rating:
5.0

Customer did not leave a comment.

Cassidy Hilliard 
Rating:
5.0

Customer did not leave a comment.

Amber Chiafos  |  Overall Experience 
Rating:
2.0

The truck I was given should have never left the lot. No compensation has been given.

Jennifer Haas 
Rating:
5.0

I had a great experience through the whole process. Thank you

Jason Bauer 
Rating:
5.0

Customer did not leave a comment.

Herbert Cody  |  Overall Experience 
Rating:
3.0

A frustrating experience, for the first time with UHaul. (And this is the 4the time I’ve done business with you). I think it’s crazy that you require not only my personal information, which is necessary, but 2 emergency contacts. Why? There were two trucks parked outside the entrance. The sales rep handed me the keys and said the truck outside is yours. Well, which one. Got in the closest one and it was the wrong one. The door of the truck was dented, but you couldn’t see that in the pictures that were uploaded that required verification. The saleswoman told me the gas tank was full and I needed to return it full. The tank was only 3/4 full, which I took a picture of for proof. My husband filled the tank when we went to return it, as per requirement. Apparently it really wasn’t required, and the same saleslady from the morning basically said too bad, so sad. No type of reimbursement was offered. Poor experience all around.

Donna Behrens 
Rating:
5.0

Customer did not leave a comment.

PAUL RALEY 
Rating:
1.0

Picked up the UHAUL 26' truck on a Thursday night and one broken headlight. It was so bad on how too see as I drove a little over 40 miles and through 3 towns with the brights one and no one noticed or hit their brights on that my bright headlights were on. That is really sad and dangerous that you send out equipment that way and do nothing about it. Like I said the drivers side low beam headlight was out and the passenger side headlight was so bad on dime side and pointed extremely down to where you couldn't see only using the bright headlights. In this being said I will not rent a truck from UHAUL in Platteville again

Larry Pape 
Rating:
5.0

Customer did not leave a comment.

Ryan Marshal 
Rating:
5.0

Customer did not leave a comment.

Jessica Redfearn 
Rating:
4.0

Get your computer system upgraded so it can handle the information needed to rent faster. It is frustrating waiting for the computer to work.

thomas lindahl 
Rating:
5.0

Improve the APP. I chose the truck share option.. but the app didn't have an option for letting me pick up. Lucky for me there was amazing customer service in the store. When I tried to drop it off ( 1 day early ) the app didn't let me load pictures.. so it didn't account for me dropping off early

Lisa Sandry 
Rating:
5.0

Customer did not leave a comment.

Travis Boardman 
Rating:
5.0

Great experience!

Daniel Leitch 
Rating:
5.0

We have used the Platteville U-Haul location many times and it has always been great!

Joseph Noblin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Deackman 
Rating:
5.0

The only thing that was an issue was that there was no lock in the unit we moved into. We went into the office and the nice gentleman working had the issue solved in seconds and was an amazing help.

Joseph Noblin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jen karls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elena sanchez 
Rating:
5.0

Customer did not leave a comment.

Barbara Werfal 
Rating:
5.0

Keep doing the good attendance for the customer I highly recommend the UHUAL PLATTEVILLE WI Thanks.

Jeslias Murillo 
Rating:
5.0

Only thing I can think of is. Have two people at the desk. Im sure it isnt always busy. I just know when we were there the lady was busy. She had to go out to show us the truck ect. While a few mor people were in there. There could of been another person helping the next customer.

mark Kelley 
Rating:
5.0

Staff was very friendly and helpful

Brenda Mick 
Rating:
5.0

Customer did not leave a comment.

Gary Smith 
Rating:
5.0

Customer did not leave a comment.

Raziyah Holmes  |  Overall Experience 
Rating:
5.0

Thankfully Nick at the drop off location realized I left my headphones in the truck. Nick personally called me within a few minutes and cheerfully alerted me. He also explained that I could pick them up at anytime. Great employee, very helpful, very cheerful, great attitude- thank you Nick.

JARED BRIESKE 
Rating:
5.0

Customer did not leave a comment.

Claire Freschi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

starla thomas 
Rating:
5.0

Fabulous storage facility and fabulous employees!!! So refreshing to deal with KIND, CONSIDERATE and KNOWLEDGEABLE employees!!

Penelope Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Woodward 
Rating:
4.0

Customer did not leave a comment.

Juan Guzman 
Rating:
5.0

Customer did not leave a comment.

Diana Martinson 
Rating:
5.0

Customer did not leave a comment.

Jason Brecker 
Rating:
5.0

Customer did not leave a comment.

Michael Jerrett 
Rating:
1.0

The GM was informed multiple times that if more charges were incurred contact me directly for a secondary payment method, she did not my roommates rent payment bounced she called 4 hours ahead of our return time demanding the keys, and mislabeled the fuel meter, along with yelled at on the phone like she was my mother, I closed my account here. I will never come back, due to you Mary Ann

James Robertson 
Rating:
5.0

excellent, thank you

WERNER DE BONDT 
Rating:
5.0

To get the storage it was super easy and simple and great,But to cancel it it is very hard to do so ......And that's why is an issue ....

Marcos Colombo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Rouiller 
Rating:
5.0

Customer did not leave a comment.

Kristen Troxel 
Rating:
5.0

Professional manager Mary does a great job. Clean storage and a wide array of services make the store appealing.

tom swailes  |  First Impressions 
Rating:
5.0

Just key was hazel some times b UT other then that was all good

benjamin huehne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn kovacs ried  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carole hough 
Rating:
5.0

Great customer service when dropping off and picking up.

Katherine Knutson 
Rating:
5.0

Customer did not leave a comment.

Barbara Wagner 
Rating:
3.0

got to location prior to opening for the day, to find wrong key in lock box. when i called 1 800 # it took them 40 mins to call me back. I would tell a friend to try and only use location when they are open so if there is a problem someone is hopefully there to assist.

Erica Merwin 
Rating:
5.0

Customer did not leave a comment.

Venkata Avinash Paruchuri 
Rating:
5.0

Customer did not leave a comment.

SHERRY BUSWELL 
Rating:
5.0

equip was good, but service was outstanding

RON ROD 
Rating:
5.0

Nothing keep being friendly

Melinda Sterbenz 
Rating:
5.0

Customer did not leave a comment.

Matthew Diercks 
Rating:
5.0

Customer did not leave a comment.

Ashley Heiring- Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean Flegel 
Rating:
5.0

Customer did not leave a comment.

Beth Minnick 
Rating:
5.0

Customer did not leave a comment.

David Carlson 
Rating:
5.0

Customer did not leave a comment.

Dale Holcomb 
Rating:
5.0

Customer did not leave a comment.

Brittany ALLEN 
Rating:
5.0

Convenient store, very helpful staff, all the accessories for moving you’ll ever need.

tom swailes  |  First Impressions 
Rating:
5.0

Mary the GM was wonderful she seemed annoyed but we showed up at 6AM and she was working and running around at about 6:30AM we had some issues getting the U-Box attached to the order but that was nothing against the location this is also once of the best locations I have visited and we have been to 3 location and two have been amazing

Ira Johnson 
Rating:
5.0

Customer did not leave a comment.

Miguel Liva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john diackman 
Rating:
5.0

The people who work in the Platteville Store are awesome! After the mix up on the pick up site I wasn't going to use U-Haul again. This type of thing had never happened before. But 5 people who were going to help me move couldn't. But the next day I went to the store in Platteville and he was so helpful and Curtious I changed my mind and will use U-Haul again.

Cindy Smith  |  Overall Experience 
Rating:
4.0

The clerk explained too quickly and we didn't understand the door, after hour card and lock situation. We had to go back for clarification. There is no need to rush through instructions.

lynn kovacs ried  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey Buck 
Rating:
5.0

Customer did not leave a comment.

Barbara Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hayley Saalsaa 
Rating:
5.0

Customer did not leave a comment.

Richard Ricciardi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NIKI ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA CLEMENTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena sanchez 
Rating:
5.0

Customer did not leave a comment.

jen karls  |  First Impressions 
Rating:
4.0

Was told I would get a unit with a wider door but ended up getting a small door and a pole right in the middle of the unit. Other than that it was a good experience.

zach vivian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty Wrobel  |  Overall Experience 
Rating:
5.0

Mary is great! Very helpful.

LESLIE JERDE   |  Overall Experience 
Rating:
5.0

Extremely friendly employee helped us out to set up our storage.

mariana rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie Blaser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

morgan smith  |  First Impressions 
Rating:
4.0

It was fine but the motion sensor lights took a long time to turn on and the lay out is confusing unless you ask for help. I felt they put me in the way back where it was dark a lot because there were few units being used and I passed many available ones on the walk there. I was kinda confused with the keypad but that might just be a me thing.

Francesca DeLisle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Ackerman  |  Overall Experience 
Rating:
5.0

Tyler was awesome he helped me with the card reader steps.

Cindy Smith  |  Online Move In 
Rating:
5.0

The one thing I find quite unpleasant is getting directly into the Platteville store. It's very time consuming and unhelpful to get someone otherwise.

Oleva Oman  |  First Impressions 
Rating:
5.0

Super easy! Nice and clean!

Jacqueline Gibbens  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christian Dosemagen  |  Online Move In 
Rating:
5.0

Carts were very useful due to me moving the majority of my totes and boxes as I was able before and after work. I work a evening shift.

DIANA REYNOLDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Maly   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Garapolo  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating. A wonderful addition to Platteville.

brian brown  |  Overall Experience 
Rating:
5.0

People are nice

benjamin huehne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Milner  |  First Impressions 
Rating:
5.0

Mary B @ Platteville facility was fantastic!

mark frederick  |  First Impressions 
Rating:
5.0

Mary B was fantastic!

mark frederick  |  First Impressions 
Rating:
5.0

Your associate informed me of a better buy instead of a u-box. Now I can unload inside a warm garage! Utilize the carts they have so I can get my stuff easily to the storage unit! I wish I had gotten her name! Her helping me personally, even out at the unloading dock and unit itself! She is an asset to your company!

Martha Garapolo  |  First Impressions 
Rating:
5.0

Mary was a very big help and very friendly, so high marks all round. Very impressed with the operation

michael dhooghe  |  First Impressions 
Rating:
5.0

Mary and the staff at the Platteville U-Haul were excellent. Our son is at UW Platteville and we used the facility to both rent trailers for moves between semesters and to store his items in a 5X10 locker there. In all our visits we were very impressed with any of the staff working there and their professionalism and customer service. The storage facility is clean, well kept and orderly. I don't see that same level of quality and customer service at our own U-Haul in our hometown in the Fox Valley. Hats off to Mary and the crew at Platteville!

Jon Urben  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope Francis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY FISHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy arndt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD HIRSCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Worsfold  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chuck Kormaniak  |  First Impressions 
Rating:
5.0

Stupid me lost the key to my lock within hours of renting my unit during our move process. Mary was extremely kind and helpful in that she gave me the name and number of the locksmith and arranged for the lock to be cut off and replaced that day. I really appreciated her professionalism even though it was 100% my mistake. It seems kindness and courtesy are lost in today's population and Mary was refreshing. Thank you again and I apologize for the inconvenice I caused.

Keith Honeck  |  First Impressions 
Rating:
5.0

Amazing staff. They work hard to please you.

Guy McCarter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda schmidt  |  First Impressions 
Rating:
1.0

The girl that was working was awesome! However what was not awesome was wasting over an hour and a half trying to get a storage unit!!!! I was allowed to reserve a unit size you do not even have! Then I was told there were two 5x10 units that were actually combined to create one 10x10!! This was definitely not the case!!! It took three tries to find a unit that was actually open. The system said other ones were open that still had locks on them! Do you not do walk throughs or move out checks to ensure the units are open? Also it would be nice if the card device actual worked to open the door. The facility is not very secure if you can just walk in through the sliding door!

SARAH NOBLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Owens  |  Overall Experience 
Rating:
5.0

Mary was very helpful and working very hard to make sure it went very smoothly for me. God bless her!!

Guy McCarter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew peckham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ladene Erickson  |  Overall Experience 
Rating:
5.0

I am very thankful to the staff of our local U-Haul, very helpful and honestly some of the best people I've met

Xavier Ivanov  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifford Neal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna palmer  |  First Impressions 
Rating:
1.0

I never requested to move out of my location but I still got moved out for some reason

Celica Kochersperger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Foucault  |  Overall Experience 
Rating:
5.0

Awesome customer service

Patricia Waldera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trent kloehn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy hastie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Muldoon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Shoemaker  |  First Impressions 
Rating:
3.0

Good

JUNELLA JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael lange  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VERNON CASPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sara craugh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kitten Clewley  |  First Impressions 
Rating:
5.0

Staff and the facility were top notch. Staff were professional and friendly

John Baertschi  |  Overall Experience 
Rating:
5.0

Customer service is professional and thorough. Facility is great.

David Ralph  |  Online Move In 
Rating:
5.0

Staff were there to readily assist on our first visit. Super friendly and helpful.

Brad Lutes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Wessels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angeleque Jordan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUKE SAUNDERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Anderson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samantha Brunett  |  Online Move In 
Rating:
5.0

The hand carts were a great help. We moved from NY to Wisconsin in a 26 foot truck so had a lot to unload. Would have been nice if we could have driven up to the unit but out of our control.

LYNDAKAY FULLER  |  First Impressions 
Rating:
5.0

Still don’t understand the swiping card in and out as it didn’t work for me

LESLIE JERDE   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Rodas  |  Online Move In 
Rating:
5.0

I love this storage!

natallia biarnatskaya  |  Overall Experience 
Rating:
5.0

Very easy and convenient. Made my move so much less stressful. Thank you

dawn stoney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda Crossfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merri Jo Bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Wessels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Cramer  |  First Impressions 
Rating:
5.0

Unusually helpful and pleasent staff. Thank you

Ann Ranzenberger  |  Overall Experience 
Rating:
2.0

The only thing I find bad is that we only needed the space 1 more week in to our next month and had to pay for the whole month. This day and age with everything going on money is tight and just don’t find that fair.

BILLY HOLT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN CRAMER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DELON GRADY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Kilbo  |  Overall Experience 
Rating:
5.0

Will never use an outside storage facility again.

Ricky Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake Fahrenkrug  |  Overall Experience 
Rating:
5.0

The gm was very friendly and professional.

Michael Higginson  |  First Impressions 
Rating:
3.0

Unfortunately the online system put us in a unit that was already taken. We lost time due to having to resolve the unit reservation error which was unfortunate. However, the general manager was excellent in getting it addressed and got us into a different unit. Overall so far so good with the unit we did get once in.

Julie Hewitt  |  Online Move In 
Rating:
5.0

Mary the general manager was very informative and nice. Will definitely be recommending

JAIMEE HOLDER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Anthony  |  Online Move In 
Rating:
5.0

What great people, and Mary was great with me.

Michel Platt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Kilbo  |  First Impressions 
Rating:
3.0

I'm handicapped. They gave me a unit far away from the entrance. I was unable to walk the whole way to the unit. I had to cancel my storage unit all together.

Tracy Hatcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Koeppen  |  Overall Experience 
Rating:
3.0

Had no helpers. Decided today that the unit so far from the front door, I changed my mind and I won't be needing storage. I have Luekemia and I can barely 1a;k to the designated area of the storage area/ there n[ handicap assemble units.

Tracy Hatcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor Holbach  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA ROBERTS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Reginald Beckius  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Smith  |  First Impressions 
Rating:
5.0

Staff was excellent- prompt and professional. Facility is clean and organized well!

Jon Urben  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul wolfgram  |  Online Move In 
Rating:
5.0

Great facility! Clean storage space with friendly associates.

Cheyenne Koeppen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alcheringa Reigh  |  First Impressions 
Rating:
5.0

EASY, ACCOMMODATING, CLEAN.

Haja Adumai  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caitlin Gorge  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Scott Coulthard  |  Online Move In 
Rating:
5.0

very helpful, understanding staff- definitely would recommend!

Diane Herbst  |  Overall Experience 
Rating:
5.0

I felt very confident leaving my entire household to the care of the U-Haul facility and staff. The facility was secure, clean, well lit with convenient carts and dollies to mive things. Big, bright, clean restrooms! And the staff was outstanding-always friendly, informative and helpful!! Mary was wonderful to work with and I'll miss her cheerful greetings!

Julie Walker  |  Overall Experience 
Rating:
5.0

Everyone was courteous and helpful. Would highly recommend this facility.

Barbara Wagner  |  First Impressions 
Rating:
5.0

Great staff and facility. A little expensive.

Joshua Klueg  |  Overall Experience 
Rating:
4.0

Everything was great, except the online part. The site would not let me create an account. There was no option to. So I had to call and have a reservation. Once I did that, I could get into the site. After that I kept getting errors on my alternate contact phone number and address, and everything else on that page. Finally after about 45 minutes, I was able to book on line. I am happy with everything else.

Heather Roberts  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Monica Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harvey Morley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla Tyson  |  First Impressions 
Rating:
5.0

The Platteville facility on 151 is the Ultimate storage and best I have ever encountered. Covered/inside parking area to unload, carts to help move boxes to storage unit. What more could anyone ask for. Great experience and will communicate my experience to everyone and anyone...Great customer service from Chris as well Steve Hickie

Steven Hickie  |  First Impressions 
Rating:
5.0

The customer service representatives were extremely helpful, listened to what I needed, were quick in setting everything up, and did not try to sell me anything I did not need. A perfect customer service experience! The storage unit was very clean and we had one close to the door. The rep was very helpful in giving us that unit as we are an older couple.

Beverly Kay Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mianna Barner  |  Overall Experience 
Rating:
5.0

Clean, convenient and great service. I have recommended your facility to several people. Thank you! Connie Chandler

Connie Chandler  |  Overall Experience 
Rating:
5.0

Staff solved my storage problem very quickly. Great job.

ERIC ZINGLER  |  Overall Experience 
Rating:
5.0

Very excellent service. Very considerate with everything. A++++

Justin Stewart  |  Overall Experience 
Rating:
1.0

This was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!

Lianna Pugh  |  Overall Experience 
Rating:
5.0

Very kind and courteous service. Everything was excellent.

Justin Stewart  |  First Impressions 
Rating:
5.0

Very helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE

Ernest Salathe  |  Overall Experience 
Rating:
3.0

When my online account was set up, it had several errors. I was not able to access it the entire time. There was also a bad mix up about my van rental, which ended up costing me time and money.

Ken Erickson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Trpkosh Wolbers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Travis Kalkofen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

grant Zahurance  |  First Impressions 
Rating:
5.0

We were only planning to use the locker for one month, but the person we worked with was so friendly and professional, and the building is so secure, that we may keep it long term.

Ken Erickson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob Harnish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Fater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kent mathews  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob Harnish  |  First Impressions 
Rating:
5.0

The lady in Platteville was super friendly and helpful. She had a very nice attitude

Carlos Ricano reA  |  Overall Experience 
Rating:
5.0

The team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!

Julie Walker  |  First Impressions 
Rating:
5.0

Great and helpful staff

steve obershaw  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top