Customer Reviews for U-Haul Moving & Storage of Oxford

Rating:

5.0

Theresa is always the friendliest worker that I've met! Also training a woman.. both very nice!

Rating:

3.0

The truck itself did not have trash in it. The attendant removed all trash; however the truck smelled awful. It smelled like someone was hauling livestock in it. It was an emergency need for me to use that truck; otherwise I wouldn't have taken it!!

Rating:

5.0

Excellent customer service from them. They made the process so easy to get us checked in and set up with the truck rental. They took the time to go over the rental and made sure we were taken care of before we left. Upon return of the rental, it was so easy, and they were very helpful and nice. I look forward to doing business with them again when needed.

Rating:

5.0

Great customer service

Rating:

5.0

Just wanted to say thank you for helping fix the problem I had for the location was supposed to have dropped off and actually got it moved to the location that was appropriate and maintained well because my original drop off at first had a lock gate wrong phone number and it was pretty stressful at first but everyone fixed the problem thank yall

Rating:

3.0

The lot was very crowded and it was hard to find an appropriate place to park the rental. The app return feature was frustrating due to it taking so long to upload photos and go thru the process.

Rating:

5.0

None. Customer service Rep Was polite and knew what she was talking about.

Rating:

5.0

The Lady That was in there was Super Nice Very Knowledgeable. I would definitely recommend this Facility to anyone!!!

Rating:

5.0

I rent from here four times a year to transport trail race gear/supplies. Employees are always helpful, friendly and fast.

Rating:

2.0

One person there to help. Then find out you were supposed to return it the day before even though I was told on three separate occasions it was due there on the 6th. So had to pay an extra day which I could not afford.

Rating:

5.0

The personnel that I had was very friendly and professional. I would use this location again.

Rating:

5.0

Everyone at that facility are wonderful, friendly, kind, and courteous. They are extremely knowledgeable about U-Haul's services and try very hard to give their customers the best of that service. Great group of people!

Rating:

5.0

Really loved the energy of the people that helped me!!

Rating:

5.0

Mrs Teresa and Mrs Sarah were both fantastic! Excellent customer service!

Rating:

5.0

Great customer service, truck was clean Thanks!

Rating:

5.0

Love this location, the owner and all staff are fantastic!

Rating:

5.0

Very nice employees and really helpful.

Rating:

5.0

The team is always doing a great job at this storage facility! Really helpful!

Rating:

4.0

GREAT Personnel ! HORRIBLE COMPUTER SYSTEM It continuously locked up, or quit. They would have to access stuff some other way. Constantly apologizing for the delays and the restarts. I will give your competitors a try next time! This is the third uhaul location i have done business with. The Same Issue each place. Great people, great equipment, great locations, great units, Horrific corporate support/ computer system

Rating:

5.0

None

Rating:

4.0

Not anything. Service was great and fast!

Rating:

5.0

friendly staff, easy return, no complaints

Rating:

5.0

Great customer service!!!

Rating:

5.0

Both locations at pick up and drop off couldn't have been any better. We were well informed at pick up. Our drop off was a breeze. I will use U Haul again.

Rating:

3.0

Everything it's ok, but the price is too high or going up,..!

Rating:

5.0

I had the best customer experience ever

Rating:

5.0

The process was efficient and easy. Customer service was impressive.

Rating:

5.0

Theresa and Sarah were great help in everything!

Rating:

5.0

Teresa was very friendly and I enjoyed doing business with her. If i ever have to rent a truck again I’ll be a return customer. Thank you again

Rating:

5.0

Always a good experience at this location.

Rating:

5.0

After being told to pick up the needed equipment at another location who didn’t have it. I accidentally found this location who were excellent and helpful. Wish I’d found them sooner would have eliminated a huge waste of my time,

Rating:

5.0

Terri was so helpful and super friendly. Hopefully I don’t move again anytime soon, but I will definitely come back to this location if I do!

Rating:

5.0

I moved to Talladega from Chicago, experiencing all of the unexpected surprises of moving. The non-Uhaul storage facility I had prepaid and prescheduled in Talladega was NOT accessible and I found myself stuck. I found this UHaul facility in Oxford and they were extremely accommodating, helpful, and kind. The storage space itself was clean, convenient and readily accessible; They even included the lock with key. Grateful for such a professional group of kind faces. Thank you, Helena Coello

Rating:

5.0

Find a way to move trucks around to provide more space for customers parking.

Rating:

5.0

I love the entire staff at Hamric dr

Rating:

5.0

Very friendly and helpful associates, will use this dealer again

Rating:

5.0

Nothing , the service is the best in town

Rating:

5.0

Extremely good experience and will use this location any time I need the service in the future. The lady running the store was so nice and helpful. This is how customer service is supposed to be done!

Rating:

5.0

Very efficient process. Staff very helpful, courteous and and professional!

Rating:

4.0

I was in the storage facility approximately 4 years and had 2 price increases. My property was safe and secure.

Rating:

5.0

Thank you!

Rating:

5.0

I've rented from U-Haul, many times, and this was another flawless rental experience! The staff at this location is very friendly and knowledgeable regarding the equipment that they provide for rental!

Rating:

5.0

Theresa and Terri are the best! Very professional and courteous! Great experience.

Rating:

5.0

Theresa and Terri went over and beyond to assist with my equipment rental and storage spaces. I will use this facility for all my future storage and moving needs.

Rating:

5.0

Best storage Inuit

Rating:

3.0

It met my needs. The cost kept going up and I did not feel the service was worth the price any longer.

Rating:

5.0

I've had nothing but exceptional service with this location. Terry and Teresa are top notch with their customer service and are excellent with handling multiple customers at one time. I won't go anywhere else.

Rating:

5.0

Not enough customer parking. All else is well.

Rating:

1.0

They refuse to take my payment, lied about my contact phone numbers, and stole my property from storage. During, the COVID Pandemic. U Haul showed no mercy to me regarding payment. I paid all CHARGES IN FULL! They were trying to do it again. Stating they tried to contact me. U Haul! Still owe me money from the renal. Give me a truck on empty. It's all in writing and the men never called me back, returned my call NOTHING! LIFE GOES ON!

Rating:

5.0

No problems here

Rating:

5.0

The woman working was kind and helpful. It was pretty busy, but she did a great job communicating and expediting the return process.

Rating:

4.0

No improvements

Rating:

1.0

The have uhauls parked all over the front of the lot there isn't any room for a 26 ft uhaul to be returned after hours.....and then they have a sign dont block fence well u have to block it if you return a uhaul bigger then 10 ft after hours....

Rating:

5.0

Staff we're always helpful and polite. Easy process in and out.

Rating:

5.0

SERVICE AND FACILITY WERE EXCELLENT! HOWEVER, THE TEXT ALERT TO DO A SURVEY SENT ME TWO TEXTS EVERY HOUR, EVEN AFTER I SAID STOP.

Rating:

1.0

Someone called me from this uhaul business in Oxford, AL to say that they couldn’t pay on time.~This information was recorded for my unit and I was called about not paying~The employee put this call on my account & I DID NOT MAKE THIS CALL OR REQUEST. It must have been another account. I have ALWAYS paid on time and the record shows that. The staff should not make mistakes like this.

Rating:

5.0

The ladies were all very helpful and kind. Great service, thank you!

Rating:

5.0

Very nice Theresa is amazing and goes above and beyond for everyone

Rating:

5.0

Even though I had a great experience using this Uhaul storage, my only issue was the numbers of trailers lined up in row J.

Rating:

5.0

Teresa Schonneberg and her staff are always professional, knowledgeable and kind to all. Thank you for having her at UHAUL. Trucks, vans and multiple storage units were all GREAT!!! Would do business with UHAULagain.

Rating:

3.0

Great except for the price, it was high to begin with and increased from there.

Rating:

5.0

The manager went above and beyond to help me with my storage and 5x8 trailer rental. This was the best experience I have ever had at any U-Haul in my life!! I will only go to her from now on while living in this area. Hands down the best customer service ever. Definitely see why she is manager.

Rating:

4.0

Place was great and staff was great Teresa's particular

Rating:

5.0

Excellent customer service experience ‼️ Theresa is an Awesome Person ❣️

Rating:

5.0

Ms.Teresa great job. Thank you again

Rating:

5.0

I've used their services a few times and have always be extremely impressed with this particular facility. Friendly, quick service, reasonable prices, and convenient location make this Uhaul center one of the best.

Rating:

5.0

Theresa does a fantastic job at getting you in and out as quickly and timely as possible. She was very friendly and provided a great experience!

Rating:

5.0

Very nice, clean and it had a light!! Very impressed. They also gave me the lock and I didn’t have to go buy one.

Rating:

5.0

As a female, working odd hours, my trips to the storage varied and were normally after dark…. But I felt completely safe and at ease, making the trips alone!! The gated entrance (and exit) put me at ease! And the owner was personable, easy to understand, and extremely helpful!!!! Great experience and I’ll definitely recommend!!!

Rating:

5.0

They woman I talked to was very nice & patient. She helped alot. Very thankful for her

Rating:

2.0

You did not keep your promise to me and was very disappointed in the service there was rat traps and poop all over

Rating:

5.0

The access gate was in repair during my visit, however the staff worked quickly and efficiently to handle my needs before regular office hours ended.

Rating:

5.0

Too expensive! Continued to increase!

Rating:

5.0

Great service helpful smiles

Rating:

5.0

Staff was excellent and very helpful on several occasions when I needed help.

Rating:

5.0

Mrs teresa was wonderful.

Rating:

5.0

My experience with UHaul blew all of my expectations away! We first met Theresa Shonebarger when we returned a truck. I had just moved from Atlanta and I was using a different, local storage facility. Right away, I knew I needed to get on the waitlist for a storage unit. Within a week or two, Theresa called me with the good news! We gladly moved our things to our new unit. The unit was clean, the move in was incredibly easy, but most importantly, the staff at the Oxford facility is AMAZING! Theresa's kindness and care are exceptional! It is so hard moving, but my interaction with her truly improved my spirits on a very difficult day! She naturally exudes light! And I can see it reflect on her staff! Every person we interacted with showed kindness and care! Honestly, I was a bit bluesy when it was time to clear out unit and move on. I will miss Theresa and her members! You have a rare gem with her... I wish more managers had her positive attitude and heart for others! She genuinely cares about her customers, and it shows! If we ever need to rent a truck or rent a storage place again, we definitely know where we are going! Our experience was such a wonderful and positive one!

Rating:

5.0

👍

Rating:

2.0

I will be removing my furniture as soon as I can due to, being charged twice at different rates within a seven day period. Also this company accessed my credit card information that was on file and processed a payment without my authorization. That to me is just plain theft.

Rating:

5.0

I would use them anytime I need to store anything again.

Rating:

5.0

Had problems using my credit card both online and sometimes in the office, but when using the card machine it would work.

Rating:

5.0

Just called to ask why my bank wouldn't do the visa trans. Anniston army Depot credit union said wire transaction was fraudulent on U-Haul side. .. ? Others having problems see Facebook What was written " U-Haul wireless monthly transaction is fraudulent".

Rating:

5.0

Great staff. Sarah and Theresa were awesome.very helpful and accommodating.

Rating:

5.0

Cannot say enough nice about the staff and facility.

Rating:

5.0

I wish I would have remembered the girls name who checked us in to our truck and rented us our storage building yesterday !!! She is the best and deserves to be recognized for how helpful she was ! Would definitely recommend anyone to use them for any and all of ur moving and storage needs !!

Rating:

5.0

Great customer service, and that is rare these days!

Rating:

4.0

The storage unit didn’t have a light inside it was dark and bugs

Rating:

5.0

The staff could not have been more helpful, understanding, and supportive with my storage situation. Really nice folks.

Rating:

5.0

Have used this facility several times. I am so thankful for the convenience and care!

Rating:

5.0

Theresa and her staff are fabulous!! I will always recommend this center to anyone moving to or from this area.

Rating:

5.0

Excellent business and the staff were very friendly and helpful.

Rating:

5.0

Thank you for helping me during a tough time I appreciate it ..

Rating:

4.0

Service and the area are great but it would be nice to have later access hours without having to pay extra

Rating:

4.0

The layout of the facility is difficult to maneuver through with narrow corridors and small areas to pull out of each row. Also difficult and tight areas at the access and outlet gate

Rating:

5.0

It's slightly more expensive but honestly, I'll pay for convenience in an industry where it seems you almost have to have a connection to get a unit. I have no complaints. The ladies in the office are always super nice and helpful.

Rating:

3.0

The check in process was horrible due to company computer issues. However, Theresa was great and was working hard to get us checked in. In the future if the company is going to do computer updates or maintenance, this needs to be done outside of normal business hours.

Rating:

5.0

Mrs Theresa and Cindy ( I think that is her namename), were very helpful and accommodating. Thanks to both of them

Rating:

5.0

I have to say, moving from state to state is a nightmare in itself. However, the staff at the location in Oxford, AL on Hamric Drive is the best of your stores out of 4 we had the pleasure of working with. Mrs Theresa in Oxford is an absolute Rockstar! We always noticed her diligence tending to customers and always with a cheerful disposition. She is always buzzing around that lot cleaning, fixing, and helping folks loading or dropping off equipment. I hope your company knows how lucky you are to have employees like her! That's one of the kindest, hard-working reps we've encountered in a long while. She 1000% made our transaction at that location seamless and stress free. Thank you for the outstanding service UHAUL! You rock!!!!!!!!!

Rating:

5.0

I can’t remember the ladies name that helped me but you was extremely friendly and very helpful

Rating:

5.0

Very wonderful people working there very helpful

Rating:

5.0

New owner is very nice.

Rating:

5.0

Theresa was absolutely the best. Very friendly and courteous. Always helpful. ✔️👍

Rating:

5.0

Very clean and well-maintained facility; simplified move in process. highly recommend

Rating:

5.0

Uhaul is great but I was inconvenienced because the storage unit I reserved was not able, so I had to put my things in two different storage unit at different locations.

Rating:

5.0

Very helpful

Rating:

5.0

The manager/ownerTheresa Stoneberger went above and beyond helping us every time we were in there. Place was always clean and always busy. Oxford Alabama needs a mega uhaul place forsure!! Thank u Theresa so much!! Highly highly recommend!

Rating:

5.0

The customer service was perfect, thx!

Rating:

5.0

Extremely friendly and very helpful CSR, or Manager. She made this very easy and quick. Wouldn't change a single thing. 100% satisfied customer.

Rating:

5.0

Great job nice people

Rating:

5.0

The manager is awesome and very professional and she was a tremendous blessing to me.

Rating:

4.0

Theresa is very friendly and helpful, she's always willing to answer and help with your needs. Thank you Theresa!

Rating:

4.0

The light in my storage unit had no bulb was dark at night.

Rating:

5.0

We had multiple units at this facility for two years while building a home. There were no incidents the entire time and the staff was phenomenal. Everything was secure and nothing was ruined. Teresa was very helpful and accommodating when we needed anything. I would definitely recommend this facility to anyone in need of storage.

Rating:

5.0

Ive been in several times for packing materials and rented a unit 2 days ago. The staff is always friendly, knowledgeable, very well trained (never ever had one that wasnt which is sooo nice- thank you for that!) and just super easy to get things done! I cannot say enough good things about the staff they are all amazing! The grounds are neat and very well kept! I will be renting a truck in 2 weeks and expect no less than a positive experience!

Rating:

5.0

Excellent service

Rating:

1.0

Worst storage unit i have ever rented. Definitely get rid of Teressa. I don’t know how anyone could have her running their business

Rating:

5.0

Thank you much, I felt like my property was safe

Rating:

5.0

The storage place and people were great 👍 👌 ☺

Rating:

5.0

The manager at this location was great helped with all our needs thank you

Rating:

5.0

Me. Theresa is awesome Great customer service

Rating:

5.0

Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!

Rating:

5.0

The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.

Rating:

5.0

The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.

Rating:

5.0

Theresa was great and very nice. She called me to let me know about anything going on with my unit.

Rating:

3.0

Overall nice experience, 1 person was rude

Rating:

4.0

The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank you

Rating:

5.0

Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.

Rating:

1.0

As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.

Rating:

4.0

Thanks for making my experience relaxing during an uncertain time of uncertainty. May God bless you all!

Rating:

1.0

The staff were always friendly, although at times it was hard to get someone on the phone. The rats there, though? Y’all need to tell people about them. I had quite a bit of things destroyed, that had to be thrown away, either because it had been chewed through or because it was covered in rat feces. I would never use this facility again, and would never suggest you to a friend or family member, for that very reason. Also - the two late fees policy is terrible. The staff at the facility was great, and they are your saving grace.

Rating:

5.0

Good

Rating:

5.0

Very pleased with the service received at this facility

Rating:

5.0

Awesome

Rating:

5.0

The sign in process was easy. My only complaint is that the truck was not the truck that I ordered and the calculations are off on how much gas is needed to refill (on the receipt- so watch out)

Rating:

3.0

Price was raised...Too expensive

Rating:

5.0

Everything was smooth from the customer service to moving things into my unit.

Rating:

5.0

Tammy, Kelly, and John were especially helpful

Rating:

5.0

Very great! Definitely will use them again !

Rating:

1.0

The facility was not that bad in the woman that helped me seem to be genuinely sorry for my inconvenience but overall I was very disappointed with U-Haul when are customer service and reservations

Rating:

5.0

Secure, very clean and easy to access.

Rating:

4.0

You simply became too expensive an alternative. We also have a 10x10 climate controlled unit for $100 per month. Their rate has not changed in 3 years while yours increased multiple times.

Rating:

5.0

Awesome place with really helpful people in charge.

Rating:

5.0

Even though they are a little distance it was worth the trip.

Rating:

5.0

Great U-Haul Facility

Rating:

4.0

The only complaint I have is that a mouse/rat got into a couple of my boxes. Other than that, everything was fine.

Rating:

5.0

Upon checking out of my building, the employee that helped me was awesome!!! She was extremely friendly and practiced excellent customer service skills!!! Kudos to her!!

Rating:

4.0

Prompt courteous service, comparable pricing.

Rating:

5.0

Scott and Francesca were very helpful and kind. Excellent customer service.

Rating:

3.0

Horrible parking and not a lot of road space. This is the only reason I would never recommend this place for storage.

Rating:

5.0

Young lady was very helpful and professional. She moved at a fast pace even when I seemed to not know what I was doing. It was easy and simple to get, find and use my unit.

Rating:

5.0

Thank you very helpful. Great job

Rating:

5.0

Kaydee was amazing!!!

Rating:

5.0

Would definitely recommend this location!!

Rating:

4.0

None

Rating:

2.0

They were more than happy to call to tell me I was late but no warning that it was due. Gotta get that money.

Rating:

5.0

I loved the storage place and staff. It was just too far of a drive for me each time I needed to get into it.

Rating:

5.0

Thank you for everything that you done for me and making sure my belongings were safe

Rating:

3.0

Although the facility is well-maintenace & clean, I experienced no leniency if payment was late. I was never 30 days late and experienced two $15 late fees + a $50 lien fee.

Rating:

5.0

Wonderful management, I was very thankful not to pay for double storage he found me a large one! Thank you for everything

Rating:

5.0

Service was quick & very friendly. Thanks

Rating:

1.0

We were told the late fee wouldn't be applied until it was 10 days late and yet at just 3 days late the late fee was applied

Rating:

2.0

Unprofessional never use the Oxford again

Rating:

4.0

Always a clean facility. The staff goes out of their way to try to accommodate your needs.

Rating:

4.0

An overall good expirience

Rating:

5.0

You

Rating:

4.0

Good people

Rating:

1.0

The staff have a smart mouth!!

Rating:

5.0

Our unit is very easy to get to and we like the fact that it is not hot inside. The climate control used is great! Scott, the General Manager, was extremely nice and very helpful!

Rating:

4.0

none

Rating:

5.0

I never had a any issues with access, cleanliness, or security. Staff was extremely helpful and knowledgable.

Rating:

5.0

Overall the staff was great. I left my key at home (GA) spoke to the manager, he was very dry. I went to Lowe’s to buy a bolt cutter and was told that lock could not be cut. He could have told me that