Comentarios del cliente para U-Haul Moving & Storage of Orchard Park Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Orchard Park Rd

Grado total:

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Stefanie B.
Grado:

The weather was very icy and snowing today. When we got on I 90 the wipers were not properly wiping and yes we had cleared ice from them before starting out. They were cheap, crappy wipers. We couldn't see out of the window, which became very dangerous and scary. We had to pull over on the side of the interstate to clean them. When we returned the vehicle we told the guy at the desk and he just shrugged his shoulders and didn't seem to care. I think Uhaul should take more interest in their customers safety.

William S.
Grado:

Allow dropoff at closest location without a penalty fee. I live in Lockport and it would have been more convenient to drop off closer to home.

James B.
Grado:

El cliente no dejó un comentario.

Joseph B.
Grado:

Cody is awesome! Always a great experience here!

Susan F.
Grado:

Cheaper mileage rates

Christopher A.
Grado:

El cliente no dejó un comentario.

Joseph Z.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

El cliente no dejó un comentario.

Kevin T.
Grado:

El cliente no dejó un comentario.

Sharon R.
Grado:

Never received my email receipt

Parker R.
Grado:

El cliente no dejó un comentario.

Stephen C.
Grado:

El cliente no dejó un comentario.

Lisa D.
Grado:

El cliente no dejó un comentario.

Matthew F.
Grado:

El cliente no dejó un comentario.

Karen B.
Grado:

Allow a later time,, other than pick-up time to return. Often people want to start early when they get the truck but not when returning it. Many times, away from home, we're exhausted. Dropping it off later on in the day would be much better.

jeannette S.
Grado:

El cliente no dejó un comentario.

Mike D.
Grado:

El cliente no dejó un comentario.

David L.
Grado:

El cliente no dejó un comentario.

Madeline R.
Grado:

El cliente no dejó un comentario.

Cody T.
Grado:

El cliente no dejó un comentario.

Jacqulyn K.
Grado:

El cliente no dejó un comentario.

MICHAEL L.
Grado:

El cliente no dejó un comentario.

Tina M.
Grado:

When calling a local rental location in East Aurora, NY to get information on a rental vehicle that would suit my needs and be financially reasonable, the man seemed to be clueless about the size of the trucks and didn’t seem to listen much to what my plan was - so he gave me bogus information about rental cost and mileage. I then called back and spoke to another representative (I think it was in a call center) and she changed my reservation, was friendly and seemed more knowledgeable. However, she also did not tell me that there was a HUGE difference in cost between a local trip/rental vs. a one way rental. I was very misinformed by two people. Upon arriving to pickup my rental truck in West Seneca, NY the general manager explained things to me in detail and after my frustration and complaints were expressed, he helped me out with a discount which was much appreciated. The whole experience was confusing and stressful.

Joan O.
Grado:

El cliente no dejó un comentario.

Jeannette S.
Grado:

great experience! thank you

Mary D.
Grado:

Nothing, you guys were great!

Maria P.
Grado:

El cliente no dejó un comentario.

Ralph K.
Grado:

El cliente no dejó un comentario.

Edward S.
Grado:

El cliente no dejó un comentario.

Paul W.
Grado:

As always, there is the one employee that isn't helping you that just keeps saying " You can"t do that". the kid that did wait on me was great. He was thorough and accommodating and listened when I spoke. Even if he was just ingratiating me, I appreciate it.

Haily J.
Grado:

El cliente no dejó un comentario.

barbra C.
Grado:

Fast courteous friendly service!! Thank you

Paul S.
Grado:

El cliente no dejó un comentario.

Joseph B.
Grado:

Couldn't have asked for a more fast, easy transaction. Your employees are awesome!

keith T.
Grado:

Nothing

JOHN K.
Grado:

El cliente no dejó un comentario.

Albert B.
Grado:

Keep up the good work

Stephen C.
Grado:

El cliente no dejó un comentario.

David C.
Grado:

El cliente no dejó un comentario.

Michael C.
Grado:

El cliente no dejó un comentario.

jeannette S.
Grado:

Friendly, quick service!

Jeremiah G.
Grado:

El cliente no dejó un comentario.

Alycia S.
Grado:

Nothing, it was quick and easy.

Kevin J.
Grado:

El cliente no dejó un comentario.

Thomas K.
Grado:

El cliente no dejó un comentario.

James V.
Grado:

The store staff were helpful and very efficient.

Kristamaria H.
Grado:

I really liked my experience here, the staff was very friendly and helpful, quick service and I enjoyed driving the vehicle. Thank you.

Marissa L.
Grado:

El cliente no dejó un comentario.

Kathryn F.
Grado:

Confusion about who was going to unhook the trailer, but staff did come out and unhook it when requested again.

Sarah C.
Grado:

El cliente no dejó un comentario.

Thomas L.
Grado:

El cliente no dejó un comentario.

Mark W.
Grado:

El cliente no dejó un comentario.

Aislynn G.
Grado:

El cliente no dejó un comentario.

Brittany M. | First Impressions |
Grado:

Na

Paul F.
Grado:

El cliente no dejó un comentario.

William N.
Grado:

So much easier to rent than it used to be. Great service!

jeannette S.
Grado:

El cliente no dejó un comentario.

Abu C.
Grado:

My pickup location was different then my original online booking location.. and cuz of that I had to drive extra 6 miles back and forth and U-Haul charged me for that extra 6 miles. Wasn’t expected that. U-Haul changed pickup location further 6 mile down where I had to drive to pick the truck and then I ended up paying for that 6 miles. Not so customer friendly I must say.

David V R.
Grado:

El cliente no dejó un comentario.

Aaron G.
Grado:

El cliente no dejó un comentario.

James W.
Grado:

El cliente no dejó un comentario.

Haven O.
Grado:

Wanted to rent a dolly for a moving Washer and dryer but none was available. I rented it over the phone, but when I got there they said, they didn't have one. Maybe get more Dolly's that can move large appliances or make sure your database is up to date.

Sheila M.
Grado:

El cliente no dejó un comentario.

Daniel S.
Grado:

The wiper blades are due to be replaced.

Scott S.
Grado:

El cliente no dejó un comentario.

joshua C.
Grado:

Fast and clean! I would do it again.

Anya R.
Grado:

El cliente no dejó un comentario.

Sheila W.
Grado:

Cody was very helpful! He went to great lengths to make adjustments for the I’ll treat of another Uhaul provider. The world would be a better place if more people would be concerned about others! I will certainly be a return customer.

Christine R.
Grado:

El cliente no dejó un comentario.

William D.
Grado:

None

Stephan S.
Grado:

Penske canceled our truck rental 12 hrs before pickup. Uhaul was able to get us a truck on such short notice, and we were able to move our stuff into our new home as scheduled!

Chris F.
Grado:

El cliente no dejó un comentario.

John A.
Grado:

El cliente no dejó un comentario.

don B.
Grado:

El cliente no dejó un comentario.

AMANDA K.
Grado:

I know it was an honest mistake, but make sure the paperwork and truck number match. (Truck was different number and mikeage than statement). I will say excellent customer service to help me with issue.

ray R.
Grado:

El cliente no dejó un comentario.

Bradford F.
Grado:

El cliente no dejó un comentario.

Leslie L.
Grado:

Great customer service

Patricia E.
Grado:

El cliente no dejó un comentario.

Mary F.
Grado:

El cliente no dejó un comentario.

Mark S.
Grado:

El cliente no dejó un comentario.

Robert L.
Grado:

El cliente no dejó un comentario.

Raymond W.
Grado:

They provided a clean and well-maintained truck, and the entire pick-up and return process was efficient and cordial.

Woodrow A.
Grado:

El cliente no dejó un comentario.

Karen L.
Grado:

El cliente no dejó un comentario.

Dennis W.
Grado:

My experience at the original location at 3856 southwestern Blvd (munchies express station) was TERRIBLE. Waited over an hour and they still couldn’t process my reservation. Even gave them an email an hard copy of my confirmation. Will never go back to that location.

Mark F.
Grado:

El cliente no dejó un comentario.

thomas Y.
Grado:

El cliente no dejó un comentario.

brian B.
Grado:

There was a leak somewhere in the roof of our truck. Some of our boxes got wet. This occurred in the space above the truck cabin. Is it called 'the attic"? Anyhow - we are sure it is because it snowed and there was a considerable abound of snow on top of the truck. However, maybe a repair should be made.

Hayley G.
Grado:

Got home packed up truck and battery was dead. Called roadside assistance transferred 4 times finally got a jump from somebody. Awful customer service when needed the most

Nancy V.
Grado:

The women who delivered my boxes were extremely helpful and provided great service

Friedrich J.
Grado:

Nothing from my experience. Pick up was quick and easy and drop off even quicker and easier. Getting an email receipt was convenient.

Todd C.
Grado:

Customer Service is of highest priority. I was genuinely surprised at the willingness to make my transaction as simple as possible. This far exceeded my expectations, The staff and manager whose name was Alex was great. Appreciate their accommodations.

John G.
Grado:

El cliente no dejó un comentario.

John G.
Grado:

El cliente no dejó un comentario.

WILLIAM K.
Grado:

What was my total

John C.
Grado:

El cliente no dejó un comentario.

Diane T.
Grado:

El cliente no dejó un comentario.

Mark D.
Grado:

Everything was Perfect. Thank You

Sharon R.
Grado:

We were treated respectfully and professionally. Thank you

Michael V.
Grado:

Helpful and had everything ready to go.

Marc S. | Overall Experience |
Grado:

Na

Andrea R. | First Impressions |
Grado:

Alex assisted me and he was amazing...he was helpful and courteous...

Heidi R. | First Impressions |
Grado:

Folks working were very helpful and friendly.

seth d. | Overall Experience |
Grado:

Thank you for quick processing, the weather is getting colder.

Becky E. | Overall Experience |
Grado:

Every staff member was polite, extremely helpful and organized.

Joshua R. | Overall Experience |
Grado:

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

steve w. | Overall Experience |
Grado:

Very professional and courteous

No reviews have been submitted for this location.

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