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Ray C | Online Move InCustomer Reviews for U-Haul Moving & Storage of Ocala
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
even though I fell on hard times the staff was always very helpful and polite
James D | Overall ExperienceThe location of uhaul trucks at storage facility created a great hardship tio leave due to how mgmt parked trucks at exit creating extreme my hard time to leave as office was closed and it was very unaccommodating to leave do to location of existing uhaul trucks that were on property . storage unit access. Was great. And unit very clean and cool inside.
ALLAN U | First ImpressionsLight was out in my unit., but Service was excellent. ** I believe I have a credit on my account as an auto-pay was withdrawn after move out. Please check into this and refund. Thank you.
Carol K | Overall ExperienceThey said office was closed Mondays but went today and it was closed again but overall great experience!
MELISSA R | Overall ExperienceToo hot in ac area and prices too high. Moved out 4-1-24
rich t | Overall ExperienceGreat service
Peter SI found my storage unit after searching for 10 minutes
Kenberly N | Online Move InThe manager at this facility is awesome! She works efficiently, is knowledgeable and helpful. The only downside is when they raise the rent, they don't send a notice email first. They have no problem sending an email to let you know when you're late though. For this reason I gave then 4 stars.
Janelle H | Overall ExperienceOverall we were very happy with this facility.
RICHARD S | Overall ExperienceNicest customer service agent EVER!! Could not of been easier to move for a change!!!
Karen HStaff is excellent at her job.
RICHARD S | First ImpressionsContinual increases in rates was ridiculous which is why we left.
Timothy B | Overall ExperienceCustomer service was outstanding
Donald FGreat experience!
JEANETT J | First ImpressionsThe moving help was excellent, above and beyond the call of duty.
Evelyn F | Online Move InPretty clean storage unit.
Jorge Z | Online Move InI did have a water leak in A287, it got some of my stuff wet.
sherran s | Overall ExperienceGates are constantly “not working” and they litter the lot with uhaul trailers and trucks making entering and exiting more challenging than it needs to be. Place needs a facelift. Price increases are constant which makes no sense for a static facility, especially when you have a space that is not climate controlled. Nice staff though.
SAMUEL B | Overall ExperienceThe only concern that the last few weeks I found the office closed with instructions to visit another near by location
Jose V | Overall ExperienceNarrow alley ways. My unit hard to find.
Sharon R | Online Move InThe staff was very rude and unprofessional
signorett h | Overall ExperienceThere was no lock inside the unit when I arrived but a very friendly staff lady from the other site brought me one very quickly... The facility was clean and the storage unit was nice but there were small German cockroaches running all over the Halls
Justin P | Online Move InOver crowded and difficult to maneuver
Collin GThe gal working there is so wonderful.
PATRICIA PThe young woman at the counter was extremely helpful.
Nicolas C | Online Move InThe owner is very pleasant and helpful.
Sharon J | First ImpressionsBe open for business
Jessica LThe rep on site was amazing and friendly. Thank you!!
TONYA K | First ImpressionsNo-one at the facility. It took hours to get code to get into the storage area with several phone calls to 1-800# to have any results. Then travel miles to the location to check in the morning truck Then more waiting for agent to finalize the details and pay extra for the 21 miles over limit. What a nightmare. Hours of wasted time. Never again.
Phyllis S | First ImpressionsNothing. Niki was polite, very efficient and helpful. Check in and check out was a breeze.
Cheryl CGreat customer service at this location. Very easy access, very clean and worked out perfectly for me.
Sara G | Overall ExperienceFriendly staff and efficient communication and service
JOHN S | First ImpressionsStaff very professional!
Edgar G | Overall ExperienceI am a very concerned about not having signatures fir close account on uhaul storage contract and I believe should have signature to prove close account after move out the storage and prove customer actually did clean out the storage. Plus it would be best protection from the scammers who can rip off
Shellie H | Overall ExperienceNo hassel.
JACK W | Overall ExperienceI never interacted with any staff at any time during my rental period. The gates going into the lot have been broken multiple times in the last 12 months. My unit and 2nd floor was always clean
maureen p | Overall ExperienceI like uhaul Good customer service 👍
Alexander G | Overall ExperienceThe staff was extremely friendly and helpful. It was a very good experience and I would highly recommend this facility.
KATHERINE Y | First ImpressionsMy second time dealing with the Manager and staff and must say they are superb, one of a kind.
JOE R | First ImpressionsGood storage facility. Very nice to have carts and an elevator available
JAMES R | First ImpressionsExcellent Costumer Service Nikki very helpful and the girl where I drop my truck and trailers awesome I see you next time when ever I need your service
Daisy o | Overall ExperiencePerfect unit that suited my needs. Easy to initially reserve and to end reservation.
Alexis C | Overall ExperienceNiki was absolutely on top of her game. Beautiful personality and she has absolutely has great customer service skills!
Angel MExcellent customer service and very helpful
Daisy o | First ImpressionsVery good
ALEXIS M | Overall ExperienceNicki and Tiffany were very helpful!
Karl S | Online Move InMake check I easier. No on wants to sit in 100 degrees weather trying to take pictures specific enough to please the app. I gave up.
PATTI EThe online approval took a bit longer than expected, however the idea that you can pick up and drop off a 26 footer on a Sunday is worth the extra time.
Brian WThe staff was greatt the facility was large and easy to get our stuff into the elevator and carts made the job easy the staff made it fast to get in to our unit the truck rental was also fast an easy. I returned it 2 hours early and undermileage and completely full of fuel. Thanks for the helpand excellent service!!!!
James R | First ImpressionsThe staff was extremely friendly and helpful.
George L | Overall ExperienceI liked that I could pay my monthly bill online. The facility was very well-maintained and the girl that was in the office. I don’t know who she is what her name is but she was extremely helpful.
Deborah L | Overall ExperienceGreat assistance with changing drop off locations due to storage needs. Easy to access units and reservation was as described.
John BI booked an air conditioned unit and spent the whole day with my family packing and when I arrived they told me that it wasn’t available and the only one was a regular storage unit. A few of my items were damaged by the heat.,
Joseph B | Overall ExperienceThe lady at the counter was smart, polite, and efficient. It seemed she cared about her job and her customers. Would definitely go back.
George PTiffany, Nikki and the girls were always engaging, smiling and seemed to enjoy what their job. They were always pleasant. We will definitely be future tenants again if the need ever arises.
Affordable a | Overall ExperienceNothing, everything was professional and efficient.
Chelsea PThe girl at the counter, I didn’t get her name, but she was outstanding. She was always helpful. Always with a smile on her face, and my experience was just amazing.
Rich G | Overall ExperienceAllow local stores to handle their own calls. It's deceptive to have phone numbers for individuals stores routed to a central booking channel. They don't do as good of a job understanding and communicating needs of the customer. This has happened to me on numerous occasions.
CHRISTOPHER MOther than the elevator being broke a couple of times I think it was the best place I’ve ever used. Very friendly and courteous.
stacy v | Overall ExperienceWe were very please with the entire process. Everyone was very helpful. Good well done U-Haul staff. 👍
CANDYE P | First ImpressionsNikki was great !!
John C | Overall ExperienceStaff/manager was Excellent!
JEROME H | Overall ExperienceToo difficult to reach and often closed.
Fred WA great storage facility and a very professional staff, unfortunately no room on the small property for rental trucks or trailers to reserve.
David E | First ImpressionsNikki is an outstanding individual!! From day one she was kind and polite, very professional and extended a sense of compassion with clearly having experiences with assisting people during a challenging time of moving. I can not recall the managers name, however, she as well worked with me and protected my items from being auctioned off. I am beyond thankful and intently wish Greatness for their entire staff. Keep shining Nikki!
Tracey F | Overall ExperienceI would give an advice about the storage unit size 3x4 is way on top that I been struggling lift my heavy containers plus does not fix other containers. Meaning I will give some advice to friends about the size as I would recommend them use 5x5 especially size 3x4 is perfect for two containers or filing containers, also I put comfort blanket and the fan. But I did not realize it was way too high for me plus had pain my left shoulder that I had trouble lift it on top of storage unit. However, I will change size from 3x4 to 5x5 for me and it would be more easier for me to have 5x5 where I don’t have to lift my heavy containers… Thank you
Shellie H | Online Move InI really was surprised when I arrived with my trailer and found out location was closed. Doing it on line was very helpful or else I would have cried.
Ada F | Online Move InMost of the storage facilities offer heavy duty doilies that are for the customers to use and return to the point where the might belong. But at this facility in Ocala, Florida, you don't have that kind of service for the customers a bit inconvenient because I was counting with that and I ended carrieing every box and hurt myself doing this because I had no other choice . Very inconvenient for me and probably for more other customers. Thanks.
Ayacel M | First ImpressionsThe salesperson was very. Courteous and professional.
WINIFRED H | First ImpressionsVery friendly helpful and flexible on our needs
dave s | Overall ExperienceThe lady who I delt with was super smart and fast. She had me in and out and on my way.
Kimberly RThe Entire U-Haul staff, both in Colorado Springs And in Ocala, Florida at our journeys end staff was extremely friendly helpful. We thank everybody for making our move efficient.
Edward R | First ImpressionsHave equipment available on time so your customer doesn’t have to be inconvenienced because you overbook.
Angela KBoth locations Employees were extremely helpful.
jose c | First ImpressionsEverything was good thank you
Rene CNo, they do not honor reservations held by credit card
Philip SEverything was great except it seemed like price of rent went up very frequently. I could no longer afford the rental price.
Tere F | Overall ExperienceNikki is top-of-the-charts for efficiency, friendliness, and thoroughly explaining the process in a way you can easily follow
david cSomewhere on the location put contactless service self serve on our app or web portal. I waited for a long time for an employee to arrive before I finally called and found out that this was a self-serve location. Sometimes I have the tendency to not pay attention to some details so I could have been told through the app or during my check out of my truck but I must have overlooked it again. It’s my fault, but it would’ve been a lot helpful if it said it somewhere on the location. There’s some pretty crayons out there, but not all of them are bright. Haha
Triston CCharged me after I filled up the truck to where they said and I gave them my starting location and they sent me 10 miles away when there was a haul 5 min from where I started my move
Tamara A | First ImpressionsThe only delema was the facility was closed on Mondays and I had to go to the other office 15 minutes away. Noone told me, there's just a sign on the door. When you schedule some one s unit. Send them to the other office 1st if it's a Monday. That was frustrating. I last time and gas. :(
Pamela S | First ImpressionsAll of the gates are broken, so they leave one gate permanently open. Therefore, the storage center is not secure at all. There are also visible cameras in the hallways of the indoor storage area. This all seems like a crime waiting to happen.
Jonathan C | Online Move InNikki was an absolute blessing and so helpful ! We had some issues with returning our truck and renting a storage unit and Nikki came to our rescue for which I’m grateful for!! Thank you Nikki!!
Jessica H | First ImpressionsHad units there for over 20 years. Staff was always friendly and helpful when needed. The property was very secure never worried about renting.
ANTHONY D | Overall ExperienceI made a YouTube and TikTok video with all the audio and video of my experience with this location and how the manager allows people to steal and how customers are extorted. I have over 3 million followers on TikTok and 7 million subscribers on YouTube.I’m surprised this location and staff hasn’t been exposed on CNN yet I did send files with audio and video to Fox News and the NewYork Times regarding this serious situation your management tried to bury under a rug … but like I told them then and I promise you now … this situation will be known to the public and what you all did to me and my family will never go away till justice had been served
mary s | Overall ExperienceBeen with U Haul for many years at this facility I have never had any problems I Moved out because I couldn’t afford it anymore as nothing was wrong with the facility. When I will be moving or needing anything for storage I will be returning to your facility . Thank You for the Best service ever Sincerely Cheryl Thompson
Cheryl T | Overall ExperienceLoved the Sunday availability with the online check in. Easy Peasy
Kevin CMs.Nikki and staff were super friendly and helpful anytime I called with questions, only thing that did suck was cause she is short staffed so the office sometimes wasn't open! Overall experience was superb.
Terence P | Overall ExperienceThe staff are excellent Multitasking I have used U-Haul for many years from 1985 may your company have a GREAT YEAR
Gloria G | Overall ExperienceTiffany was very clear, polite, and professional in welcoming us to the community. Very nice vibes...looking forward to doing more business here.
Marquetta S | First ImpressionsAlways friendly and very knowledgeable about products.
David HThe staff, particularly Nikki, was extremely helpful. I wouldn't hesitate to recommend this storage facility to anyone. Clean, well lit and safe.
Cynthia C | Overall ExperienceNicki was efficient. friendly and helpful.
Herman H | First ImpressionsThe personal was very professional and friendly
EDWIN R | First ImpressionsGood job
Charles S | First ImpressionsGreat job!
tom tThank you
Natalie C | First ImpressionsThis is not in the location's control, but getting in and out of the location is very cumbersome.
william JNice place. Reasonable rates. Attendant went above and beyond to help.
Diana B | Online Move InNicky was extremely helpful and should be commended for her hard work! Thanks!
Shirley J | Overall ExperienceDona is an absolute asset to U-haul. She is very knowledgeable and professional.
Jose R | First ImpressionsJennifer resolved my issue immediately. I am thankful & taken by her kind professionalism! Especially with my tenure of doing business with you all, I'm grateful for her understanding. Amanda was simply a direct but kind representative. Once verification of certain things were confirmed she went beyond to accommodate me moving here first time alone, explained no air vent worked in truck, raining cause so much fog & etc., I'm rating all 10 for excellence.
Tracey F | First ImpressionsThe truck was in poor condition. Seats torn. Engine ran very rough. My biggest concern was not being told that by dropping the truck off after hours I would be charged $20. That is absurd. No one was there and I did everything myself yet you charge $20.
Charles COutstanding customer service! ;)
JAMES GI had a wonderful moving experience!!!! The helper, to help load was FANTASTIC!!!! They loaded my truck in one hour and 50 minutes. I drove to Tennessee, unloaded and arrived back here, in Florida in 3 days! Absolutely NO PROBLEMS with the equipment: truck and tow dolly. THANK YOU SO MUCH!
Audie TNikki was wonderful at helping us. At answering questions she was awesome!
PATRICIA P | Overall ExperienceOnly concern is the one of the units climate control did not seem that’s was was very hot
eric d | First Impressions24 hour access would be nice, but the hours were still broad and useful
Cayman B | Overall ExperienceExcellent customer service
EDWARD N | Overall ExperienceEverything was great. The unit did not have any lights inside. Even though it was a smaller unit. Should have lights. Also recommendation would be to include locks for the storage units. Maybe a combination type lock
Richard S | Overall ExperienceThere were no dolly's available.
fred sKeith and Aiden were a delight. They did everything efficient and within the time frame they were allotted. I would have them do it again if I had a choice.
PATRICIA P | First ImpressionsI have 2 suggestions. List your office hours on your website. The only reason I would hesitate to use a u haul facility again is that it iS EXTREMELY difficult to make contact by phone. Waiting 45 minutes for a call back is unreasonable. After finally getting through, getting to the right person is confusing and difficult.
Liz J | Overall ExperienceGreat customer service. Thank you for all your help.
Nia SI booked a climate controlled unit and paid for it and everything before they realized that it was occupied and that there were no other climate controlled units available. I was forced to take a non climate controlled unit (albeit given one month free for their error). Because I was in a rush I had no choice but to take it and now my items are in a hot storage facility. I am not happy about this at all. I give two stars instead of one because at least she gave me a month off due to their error. The unit also was not well lit
Joseph B | Overall ExperienceThe office hours are different than the other uhaul offices in town. When we went to the office at 458pm....they had the door locked already bc they close at 5pm when every other office in town closes at 7pm
AJ B | First ImpressionsI would recommend including the unit locks as part of the rental. I had to purchase a lock. Each unit should come with a lock.
Richard S | First ImpressionsI chose this location because when I made the reservation online, this location would be open. Well, it was closed, so we had to do the online check in. That was a nightmare, because they had our account mixed up with another. We spent an hour on the phone with them trying to straighten it out. To make matters worse, our rental truck was parked in a way that was blocking another customers truck, which they could not move until we got ours out of the parking lot. If that wasn't enough, we had also ordered moving blankets, a furniture dolly, and a hand truck, which were NOT in the truck. I had to drive the rental across town in order to get those items. While at this location, I realized I did not have the LoadSafe insurance on the vehicle. I wanted to add it, but was told you only have an hour after the vehicle was picked up. All and all, I wasted about 3 hours of my time, which could have been spent loading the truck. Not to mention the 15 - 20 miles it cost me to get the items. When we unloaded the vehicle we had noticed some of the boxes by the one corner we're destroyed by water because the truck had leaked. But I guess nothing will be replaced because we did not have the insurance.
Erik SEverything was great until having to return it. We spent all morning trying to get the gate code and even was on the phone with Uhaul’s help line and all of that, said he would put notes that we were trying for over two hours to return the trailer, someone finally opened the gate for us while on the phone with him and we still got charged an extra $20 for late fee when it was not our fault the system wouldn’t let us pull up our order to return it. Probably enough to make me not ever want to use Uhaul again because of it.
Rivera SI've been a customer for over three years; the staff are helpful and courteous and can stay even-tempered even when I have lost mine. I would recommend this facility for storage.
Benny G | Overall ExperienceAwesome friendly professional service. My 3rd time! Won’t go anywhere else locally.
Michael HIt was alright, a bit of a maze and since it was hot, it was difficult to use. I kind of wish they provided locks for free but I get it. Thanks.
Susan C | First ImpressionsNew employee was very friendly and tried very hard to make up for the rude treatment from the other person
Hans MI had a New credit card sent to me, but it did not get updated on my automatic withdrawal. So I was charged two separate times for this. That did not seem right to me.
Catherine F | Overall ExperienceService is wonderful as normal!
JAMES GVery nice staff at this location and very helpful....thank you
charles m | Overall ExperienceEverything was great this time.
SUSAN B | First ImpressionsThe staff was very helpful patient and friendly.
CHANDRA W | First ImpressionsEverything went pretty good keep it up.
joel cEverything went smoothly. Nikki handled the transaction with speed to get me on my way while thoroughly explaining everything I needed to know.
Marissa MThe pick up location in Ocala was changed from 2 min from my house to 20 minutes and was terrible. First issue was when I clicked on address provided in confirmation text it took me to a dangerous neighborhood (I did not feel safe and was worried for my mother and myself), NOT the U-Haul location. I then manually searched the location on internet and eventually figured out where to go (40 min later). Next issue is the vehicle was never rinsed or washed after last use so the windshield was covered in bugs so bad I couldn’t see through it. I told the woman working counter and asked for a hose to rinse. The woman's reply was “use the windshield wipers.” The wipers just smeared the dead bugs and still couldn’t see, the woman then realized she had to drive around back to rinse off. Next, I am given a truck with 1/2 tank of gas. Well I am not sure how much gas my trip is going to need so naturally I fill it up. $80 to fill 1/2 tank of gas. I only ended up using 1/4. So I paid $40 of unnecessary gas. The truck should have been filled and then I simply replaced the used gas. Lastly, due to all the listed above I spent $40+ unnecessarily. It added 1.5 hours to trip and a lot more driving. I was stressed from being lost and 1.5 hours late, upset about having to stop and get gas and paying mire money then needed. I have moved many times using U-Haul, this was by far my worst experience. I would not recommend that Ocala U-Haul location to an enemy never the less a friend.
Michelle MAmanda is a professional and a great representative for U-Haul and dealing with her directly is a very positive experience. She’s 5 star ⭐️⭐️⭐️⭐️⭐️ Management and you should keep her if you can.
Jim BI had trouble locating the lock box to retrieve the key to the vehicle. Other than that it was a smooth transition
Ronnie VKeep up the good work, and know that great customer service and a smile goes a long way!
Erica KNicky the employee at this location did an excellent job. She was very friendly, knowledgeable and reviewed how to use the equipment.
Jack MGreat service!
Timothy QNot what I see with customer service
Willie MNikki, keeps the operation of this Uhaul owned operation running with so much excellence. Never seen any other place like this. She is the Best.
Frank CNikki, Works so hard. She runs the operation like if she owned UHaul. Very hard working and deserves to be recognized for her work.
Frank CIt was a great experience as well as your employee was awesome and professional and had great customer service skills...
Maritza OEasy to pick up and drop off cargo van. Also, very convenient to extend drop off date.
Jozef PThe lady that works the is always the most helpful service person IN THIS TOWN!!! She bends over backwards to make sure everything you need handled right!!! Michael Griffin 352-208-7029 I have included my number if you would like a verbal recommendation!!!
Michael GEmployee when returning had an attitude and was extremely rude.
Heather KI had to drive to another location to pay and I had to move in with no employees around to inquire so I couldn't locate any dolly or fork lift to help pull up boxes to my reserved container but satisfied to finally get a place for my things to be stored safely just weird location to get to and get all up there
KAYLA H | First ImpressionsRented both a drive-up mini-storage and RV storage spot. Checkin was quick and was given a map of the access/exit points. Mini-storage was very clean with a fresh rodent poison trap. Rv spot was easy to parallel park the rig. Was difficult to first find the entry to the facility. GPS was confusing. Second time in was just fine knowing what streets to take. All in all very pleased.
David M | First ImpressionsNothing. Staff was friendly and very helpful
Luis SNo problems
Roger BI did feel that $80.00 a month for a little 10/10 was pricey. But overall this facility is terrific.
MICHELLE N | Overall ExperienceThe Uhaul agent at this location did not assign the equipment to me and when I showed up for a 24/7 pick up I could not access the lock box. I had no choice to stay over night. I was not given the $50 guarantee refund and was denied a requested refund for a hotel stay forced upon me.
ALLEN BThere was a leaking pipe in my unit causing bugs to invade what I had in storage good thing everything I had was packed in a bin or I would have been irate about that unit 007 don't rent unless you have no other choice
Leon P | Overall ExperienceFirst class service
Beverley HWould definitely recommend this location. Nikki is Wonderfull to work with and her customer service skills are on point.
JAMES GNikki was a tremendous help. Very professional and courteous. Give her a raise and some more stocks in the company.
NAYEEM HI was given a 5x5x10 unit when I told the lady I had a 3 bedroom house to move and it wasn't even 10ft long it was 10ft high i could have probable put a suitcase in that unit and I moved in on Saturday night so showing up with a trailer full of stuff and it was pouring rain so my stuff stayed on a trailer getting ruined because I had no storage and couldn't call to get one until Monday and then i call Monday and they have nothing available I feel like someone should have shown me the unit or explained it's size atleast I also received a free month because I used uhaul within the passed year and they wouldn't even transfer my promotion to the ubox container ended up having to get which no one told me was even an option. I'll never use uhaul for storage again terrible experience
Megan D | Overall ExperienceI loved working with Tiffany, was disappointed she is not there anymore. Also I am hearing no more Truck/Trailer rentals from this location. Where will I go? Overall the reason I am disappointed is your convenience, and staff and how excellent they are. Thank you
bill h | Overall Experiencebetter lighting inside units would be a plus!
Celeste S | Overall ExperienceWe were very satisfied with the unit and the price. It was spotless and temperature controlled. It was easy to access the unit when needed. They have carts assigned to each area to make it easy to take things in and out. Every person was friendly and helpful. We were not experienced with storage units so we appreciated their help, expertise and prompt service. Thanks!
Kathleen A | Overall ExperienceWould never recommend. Took a reservation , confirmed it in writing then when we arrived with the moving truck plus staff behind us there as not a storage unit available. They acknowledged the reservation but told us that this was a normal procedure, the call center double books and there is nothing they can do about it. All the person at the storage could say was” I can do nothing, we do not have a conditioned space available”
bernadette c | First ImpressionsGreat people at the facility, especially the Manager Tiffany. Very helpful.
Timothy B | First ImpressionsVery professional very helpful
hugh m | First ImpressionsYour crew needs to teach the other u-haul on 441 how to smile and be respectful. Your team is might and day from the other. Thank you for your help with storage
sherry s | First ImpressionsIt took 12 trips with a small cart to the farthest locker for 2 hours. I’m a 74 year old man and I’m hurting the morning after
DENNIS L | First ImpressionsFriendly staff. Simple reservation and move in process.
EMILY V | First ImpressionsEveryone was very nice and helpful.
Marjorie M | Overall ExperienceEveryone was very helpful and nice to me.
JEAN W | Overall ExperienceThe facility mgr Tiffany goes out of her way to accommodate you. And Nikki as well. They both have always shown professionalism and AKWAYS POLITE smiling
Lorri B | First ImpressionsExcellent customer service, convenient and secure.
Douglas B | First ImpressionsTiffany was excellent!
Nancy L | First ImpressionsTiffany is the best.
Brent S | Overall ExperienceThe manager at this location was helpful friendly and really made my moving experience better than I expected
Taryn J | First ImpressionsGreat customer service friendly clean store
Jocelyn V | Overall ExperienceFrom the time arriving in the state/city the staff was extremely helpful, knowledgeable and very pleasant. They made a nightmare of an experience into a pleasant one in a heartbeat. Would recommend this site to anyone. Kudos to the manager of the site for having an awesome atmosphere on her property!!!
Kevin E | Overall ExperienceMgr Tiffany is a great asset.
Ronnie M | Overall ExperienceYo he usado estos servicios en varias ocasiones con ustedes y hasta ahora todos bien
Cesar B | Overall ExperienceThe staff was awesome and very helpful. I got to tun my rental truck in there as well. The unit was clean and the young lady at customer service was the best.
Charles P | First ImpressionsTiffany was friendly and very accommodating. excellent service.
nicholas o | First ImpressionsI been using U-HAUL FOR 14 YRS, WANT GO ANYWHERE ELSE.
Christine D | Overall ExperienceI believe it was Tiffany who helped me. She is amazing and asset to your company she made sure I had a unit to put my things in. She is a life saver and very friendly and professional. We need more people like her willing take the time with customers!
Kylie B | First ImpressionsMy mistake for not securing a storage unit before the uhaul arrived. Should have done that.
Bonnie M | Overall ExperienceGreat staff and satisfied service!!
Bridgette E | Overall ExperienceYou cannot improve excellence
Arthur B | Overall ExperienceIt sucks when you don't get paid And fall behide on payments You just lose it all Bless youall
THOMAS S | Overall ExperienceTiffany was incredible! Storage units all over town were gone. We were so happy to get this particular space. Tiffany was wonderful, very attentive, very professional and very helpful, Thank you!
SCOTT P | First ImpressionsTiffany was so great! After hearing about everything that had happened and realizing the storage unit I was promised by the reservation dept never got actually reserved she took care of me and made my evening so much easier as well as the young man at 5555 s. Pine.
Cassandra D | First ImpressionsHad a great experience storing at uhaul. The climate control was well maintained and my belongings were safe while they were there. Thank you!
Brittany L | Overall ExperienceGreat friendly service
TIFFANY H | First ImpressionsVery clean, and polite staff.
Shaquilla G | Overall ExperienceThanks to all the staff for such great service.
STANFORD K | Overall ExperienceAll the employees and the manager I had the pleasure of meeting were great.
Frank J | Overall ExperienceNothing fancy but not awful
ZACHARIAH L | First ImpressionsTiffany and Kali were great to work with.
STANFORD K | First ImpressionsWhile I was disappointed that the size unitI originally requested on line a month ago was not available, I was able to get a unit - a little larger (so more $) that I was planning on. The girl that helped me was very helpful and nice. She answered all my questions and it took very little time to complete the transaction.
Cheri T | First ImpressionsThe units that I originally ordered online were not available upon arrival. Thank goodness there was one unit left that I was able to cram all of my stuff in, but I'm not happy about it. It is what it is, but if that unit would not have been there, I would have been desperate to find somewhere to go. Not a good feeling after moving 2 days in the pouring rain. Poor planning on uhaul's part.
Carla M | First ImpressionsShould have daily rates.
Ken B | Overall ExperienceThe girls were always on their game and I never felt like they didn't want to be there. They were always very engaging and friendly. Second time renting there and will be back again if needed. Keep up the great work.
Affordable A | Overall ExperienceYou need extra staff. Having 1 person in the office was my only concern. The phone rang 8 times as I waited for the staff member to get back in the office from helping another patron in the parking lot
Barbara F | Overall ExperienceTiffany Stanley really made this move experience quick and easy . Thank you so much.
Torsha O | First ImpressionsTiffany at the State Road 200 location was very friendly and courteous and very helpful she did an excellent job couldn't ask for better customer service she was amazing
ROBERT D | Overall ExperienceThe best thing about my experience was Tiffany Stanley. From the first day I moved in she made me feel right at home. She was always there to greet me with a smile and would ask how she could help. I'm very grateful for her exceptional customer service. Sincerely, Ryan McFarland
Ryan M | Overall ExperiencePrice could be better
HAROLD G | Overall ExperienceExcellent service with a friendly atmosphere.
GARFIELD T | First ImpressionsI could not have received better service ! Thank You.
jamiyu a | Overall ExperienceIt was a very enlightening experience, Ms. Stanley was engaging, informative and concise, in explaining the procedural issues regarding moving in, out and payment obligations. Thank you. Jamiyu Amuwo
jamiyu a | First ImpressionsConvenient, climate controlled and accessible. :-)
Dan R | Overall ExperienceGreat service,hope I'm spelling this correctly. Nikki was awesome. Art B
Arthur B | Online Move InThe staff is very helpful and polite
Thomas S | First ImpressionsTiffany and the other girl (didn't catch her name) were very engaging and very efficient from the moment I walked in. Great interaction.
Affordable A | First ImpressionsTiffany was helpful, pleasant, professional and informative. She made me feel welcome and important.
Linda C | First ImpressionsTiffany Stanely & team are excellent.
MARGARET s | First ImpressionsAmanda is Superwoman. Thank you!
LYNN V | First ImpressionsTiffany was very helpful and customer service oriented.
Lauren W | First ImpressionsTiffany was helpful and informative. Very pleased with the customer service and options available to me at UHAUL in Ocala.
JOSHUA D | First ImpressionsThe two women in the office when I checked out had absolutely no personality and seemed put out when I arrived. There was no 'welcome ' or 'Good Afternoon ' just a very monotone mumble of 'can I help you'
Darlene G | Overall ExperienceThe staff at this location US Hwy 441/ SR 40, was the best I've ever had with regards to other experiences with other locations. They were very helpful,professional and friendly..
JOHN G | Overall ExperienceThe Store Manager was AWESOME! I can recall her name, but her picture is in the website for the store. She really seemed to care about my moving and storage needs. She was very knowledgeable as well!
BRENDA J | Overall ExperienceI was given a storage unit thinking I could backup to it. They did not tell me I would have to carry everything inside and down an isle.
Mark I | First ImpressionsEvery interaction I had with any employee on any given day was a pleasant experience. Everyone was always helpful and engaging . All employees were always very professional. Will definitely rent here again if needed.
Affordable A | Overall ExperienceTodo estuvo como yo esperaba muy buen servicio al cliente y todo muy limpio.Gracias por toda la ayuda estoy muy satisfecho.
Jose T | First ImpressionsGreat services!!!
Marvin C | First ImpressionsGreat place. Staff was always professional, kind and helpful. Highly recommend this business.
Randy C | Overall ExperienceTiffany keep up the great work you were amazing !!
Argentina J | First ImpressionsThat staff is always helpful and courteous, attending to my needs effectively and efficiently. If I need storage or rental needs again this is the first establishment I will call
Rose T | Overall ExperienceWe had a crazy move and had to have our household items unloaded from a semi into the unit. The staff were so helpful and friendly. This location gets a 10!
Jessica P | Overall ExperiencePrices were too high
Dwan R | Overall ExperienceKeep up the hood work.
Sandra c | Overall ExperienceExcellent service by Manager Tiffany and staff.
jeffery h | Overall ExperienceRats got in my storage and messed up my stuff
virginia c | Overall ExperienceManager/receptionist is the best. She was friendly and helpful.
ALAN L | First ImpressionsVery clean, friendly and helpful staff. Thank you!
Barbara S | First ImpressionsKeep up the good work. I'm a continuing customer
Sandra c | First ImpressionsOn occasion the unit was not as cool as expected.
BEVERLY H | Overall ExperiencePerfect storage. Clean & convenient. Great staff.
John P | Overall ExperienceThe best customer service ever ! Tiffany went out of her way to to make this an great experience! She is Friendly, informed , Knowledgable , full if energy Willing to help ! thanks Tiffany
Virginia M | Overall ExperienceI had this unit for 5 years not bad at all
ROBERT C | Overall ExperienceGreat customers service! Tiffany was very helpful Informing and very Nice ! Thanks Tiffany for the great Experience!
Virginia M | First ImpressionsAlways smiling
DAWN M | Overall Experiencevery pleased
James C | Overall ExperienceMs Tiffany and the staff are exemplary representatives for U-Haul. They are friendly, helpful, efficient and most importantly caring. This is the BEST location I have ever used.
Cheryl L | Overall ExperienceStaff very friendly and helpful.
Rebecca A | Overall ExperienceI really appreciate all the help that I received thank you Emely
Emely M | Overall ExperienceThe representative was knowledgeable, very helpful, and personable! It was much appreciated! The unit is very clean.
Dawn B | First ImpressionsThe staff was extremely courteous and helpful in choosing the proper storage area we needed. I am going to pass this on to all of our friends.
George L | First ImpressionsI actually moved out on 13 November here it is almost 2 weeks later and I get charge for something where I moved out from the storageThe whole experience with U Haul has been a joke
Edwin G | Overall ExperienceTiffany is an excellent representative of U-Haul. She made my move in flawless.
Cheryl L | First ImpressionsNicole was very friendly, helpful, and professional.
giselle t | First ImpressionsGreat people, great service
CARLOS P | Overall ExperienceThe Young Lady Was Awesome.
virginia c | First ImpressionsKeeping the dead animals in the storage unit
Barbara B | First ImpressionsIt was a great experience.. the equipment was top notch. Personnel were professional.
Randy C | First Impressionswell kept
Jacquelina K | Overall ExperienceVery clean, convenient facility.
Denise R | Overall ExperienceStaff were friendly, efficient and informative. Melissa was great!
Denise R | First ImpressionsExcellent experience as I have always had with uhaul.
Joseph S | Overall ExperienceExcellent service.
CARLOS P | First Impressionsservice was great and i would recommend using this for storage
jacklyn g | Overall ExperienceI loved ms Wentworth she was really nice and helpful
annamarie C | First ImpressionsThe young woman who helped me move in was exemplary, one of the best customer service experiences I have ever had. I highly recommend Uhaul for transport and storage as my past use shows.
Joseph S | First ImpressionsThe staff here was always pleasant and reasonable. They are consistently easy to work with.
Jesse Z | Overall ExperienceIt was great no problem And Folks were 👍
Heinz S | Overall ExperienceNo problems
Henry C | Overall ExperienceThe service and help with renting a space to store my boat was excellent. I just hope moving forward the area is secure and I am not blocked from bringing or removing my boat when needed. Added camera
James G | First ImpressionsYou’ve got the right person in Melissa running this facility! Cherish her! She is the epitome of a valuable employee! Great customer service!
kenneth j | First ImpressionsManagement was courteous and very professional and friendly. Service was above what we expected and the facility is neat.
pinero w | First ImpressionsExcellent choice!
Tiffany S | Overall ExperienceEverything went smoothly and manager Was Professional No Problem!
Heinz S | First ImpressionsGreat service , reasonable cost for your service, thank you.
Donald T | Overall ExperiencePrompt, courteous service - recommend without hesitation.
JEFF I | First ImpressionsFirst I was suprised that they listed the truck as 3/4 full when it actually was 1/2. But to then chargenme 1.62 for 3 miles over when I did not know there was mileage is crazy.
denise f | First ImpressionsEveryone was very professional and met all of my needs.
cherrie d | Overall ExperienceThe service was excellent, however the truck had a few problems. The brakes were squealing and break lights did not work
kathy g | First ImpressionsI would definitely use this storage facility again. The property was well maintained, the office hours were convenient, and all the customer service representatives were friendly and knowledgeable.
rebekah c | Overall ExperienceI thought U-Haup was safe, clean, and friendly. I would recommend it to everyone.
Donna M | Overall ExperienceTiffany was great! Very courteous and professional!
Joseph Z | First ImpressionsEverything went smooth. All personnel was helpful and professional.
TIMOTHY W | Overall Experiencewent in for a storage space, received a special, sales agent Nikki was fast, friendly and courteous. She assessed my need and I was on my way. Thanks again Nikki Mrs. Jackie
Jacquelina K | First Impressionsbest people the mgr was outstanding and very helpful.
CURTIS P | Overall ExperienceThe place was great everybody was very nice I thank you for everything
DANNY B | Overall ExperienceGreat experience with UHAUL and Storage
Shannon R | Overall ExperienceY love the way the associates treat costumers. God bless you all.
Swannette G | First ImpressionsI’ve rented storage on 3 separate occasions at this facility and always been satisfied with my experience.
KATHY M | Overall ExperienceVery good place. Melissa is a very good person and will do whatever she can to help a person out. Excellent place to do business.
Jim B | First Impressionsgreat job the young lady in charge was so nice, glad we got this unit.
CURTIS P | First ImpressionsVery professional staff
Elisha S | Overall ExperienceGreat customer service. Just don't like all the additional fees and costs for certain storage options
christina r | First ImpressionsVery easy return of a trailer. Was in and out in 10 minutes.
William L | Reservationgreat facility!!!! great staff!!!!
Dontrelle L | Overall ExperienceExcellent staff!
JAMES G | Overall ExperienceStaff was so friendly and accommodating. Made sure we had a truck by going and picking one up for us so it would be available. They went above and beyond to help us. I highly recommend them!
Mara W | ReservationFabulous, wouldn’t change a thing. Never had to use storage before but I was happy with it.
Cheryl T | Overall ExperienceFantastic storage facility.
Lucy S | Overall ExperienceGreat staff, happy and very helpful
David W | Overall ExperienceThey were quick and professional. Would recommend and use again!
Shannon R | Reservationone way rental, equipment performed without any issues and employees were helpful on both ends.
Douglas K | ReservationThe u haul was all the above and kept you inform if you forgot to lock your unit at times! thanks for the years!
PATRICIA R | Overall ExperienceNew carts are needed and they have maybe been ordered. I don't know. 3 out of the 4 I had access to were useable. Very nice and helpful representatives at front desk.
Vicki Y | Overall ExperienceCheck in was easy and everyone was very accommodating.
Raymond J | ReservationThe staff was friendly, and where they were not helpful was not their doing, but instead Uhaul's policy of not prorating rent after monthly billing. Having to pay a full month for 3 days is asinine.
PAUL O | Overall ExperienceWonderful staff
MARY B | Overall Experiencethe absolute worse company I have ever dealt with the left hand doesn''t know what the right hand is doing So disorganized it is impossible to explain
maureen r | Overall ExperienceGreat service!
phyllis M | Overall ExperienceThanks
Maria D | Overall ExperienceIt all worked well!
ROBERT W | Overall Experience