Customer Reviews for U-Haul Moving & Storage of North Pocatello

1,028 reviews

3945 Pole Line Rd   Pocatello, ID 83201
(Load/Unload Indoors, Stay out of the weather)

(208) 776-7591

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 776-7591

3945 Pole Line Rd
Pocatello, ID 83201
(Load/Unload Indoors, Stay out of the weather)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rick Camphouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Smith 
Rating:
5.0

Had smaller unit and transferred to larger unit. Very nice facility and staff has always been helpful. My family from out of the area helped move furniture into the larger unit and commented what a nice facility it was.

Ann Selander  |  First Impressions 
Rating:
5.0

Both service representatives, pick-up and return did a great job with my rental.

Paul Espinoza 
Rating:
5.0

Customer did not leave a comment.

William Courchen 
Rating:
4.0

I found it interesting when the guy that helped ask why they rented me such a rough looking trailer. Also, there were signs that one of the wheels lug nuts where maybe loosening.

Donna Bywater 
Rating:
3.0

Customer did not leave a comment.

Tyler Rupp 
Rating:
5.0

Customer did not leave a comment.

Tina Robinson 
Rating:
5.0

N/a

Vanessa vanuitert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair Walker 
Rating:
4.0

I used the facility for long term storage. The only thing that I didn’t like was the multiple rate increases. After the increases it was no longer a good deal.

Mark Eirhart  |  Overall Experience 
Rating:
5.0

Every signal thing was Excellent. You have a great team in Pocatello ID.

gearry capell 
Rating:
5.0

Customer did not leave a comment.

udelia r ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Madrid 
Rating:
5.0

Customer did not leave a comment.

Shane Burrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate Meske 
Rating:
5.0

Customer did not leave a comment.

Eric Minson 
Rating:
5.0

Another great rental experience. Easy checkout and easy return. The staff was friendly and helpful.

juan garcia 
Rating:
5.0

Staff were compassionate and got me a glass of water and were patient with the process and the changes.

Addie Neim 
Rating:
5.0

Clean and easy access Staff member was pleasant and helpful Only issue/concern with the rental was I understood it to be 1 10x20x10 unit. instead we were given 2 10 x10 units of which 1 had a post in the middle of it making transitioning furniture around it a bit sticky.

Thomas Boyles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Boyles 
Rating:
5.0

Customer did not leave a comment.

Sydney Rae Kramer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tina Wheelock 
Rating:
5.0

Thank you.🙂

Darrell Sears  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Firkins 
Rating:
5.0

super nice people there to work with everytime.

John Rice 
Rating:
5.0

Mark and everyone else were excellent!

jack haycock 
Rating:
5.0

Amazing facility and so easy to use! Clean and great customer service. Great value!

Kathryn Thomason  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gayleen Pilgrim 
Rating:
5.0

Customer did not leave a comment.

Gayleen Pilgrim  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

juan garcia 
Rating:
5.0

Very nice employees thanks so much!

David Wiley 
Rating:
5.0

Closing at 7pm is just too early, I get off work after 5pm, it's a rush to get to my property.

Leah Pandoah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaShayne Hevewah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Barner 
Rating:
5.0

Customer did not leave a comment.

Mark Lupo 
Rating:
5.0

Customer did not leave a comment.

Sarah Zeidler  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maryjade Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beecie Kingston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Blake Parrish 
Rating:
5.0

Everything was awesome!

Heidi Collins 
Rating:
5.0

I loved my experience all the way around

Nicole Jones  |  First Impressions 
Rating:
5.0

Jackson was awesome. Professional and friendly.

stephani christensen 
Rating:
3.0

I would possibly recommend with a caveat. I was charged late fees with no warning from Uhaul, simply received the notice in the mail and was too late. I was certain i had a credit card on file, but Uhaul automatically charged me two late fees with no warning. A storage center with care for customers would send out an auto email or make a phone call to avoid late fees, to avoid undue burden.

Kevin Gregson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Beach  |  First Impressions 
Rating:
5.0

I have used U-Haul a lot and never have a problem

Rodger Cook 
Rating:
3.0

They called me the day before to tell me the 26’ truck we reserved a week earlier is no longer available in my city, and if I wanted one I could drive 2 hours to get one. We got the 20’ truck instead and the smaller size cause a lot of frustration. Truck was clean and easy to use.

Kylee Casper 
Rating:
5.0

Customer did not leave a comment.

Max Dahl 
Rating:
4.0

Customer did not leave a comment.

Trina Acello 
Rating:
5.0

Excellent customer service & storage worked out great💯

Jenifer Teton  |  Overall Experience 
Rating:
5.0

I have no complaints, every experience I've had with this store has been phenomenal. The manager, especially, goes out of his way to help customers

Keyan Vanderpool 
Rating:
5.0

Great service!

Keith Flewelling 
Rating:
4.0

Quick service and friendly service. Ready when arrived.

Lisa Yarger 
Rating:
5.0

Customer did not leave a comment.

Dameon Andrews 
Rating:
5.0

Customer did not leave a comment.

Marla Wilson 
Rating:
3.0

Customer did not leave a comment.

Devan Mccoy 
Rating:
3.0

It was a good experience everyone was helpful and courteous I am happy to have such an easy move and certainly would do it again. Will also recommend you. Thanks

Martha Blochlinger 
Rating:
5.0

Keep up the clean and well maintained equipment. Also bright and helpful employees.

Kerry Hearod 
Rating:
5.0

Friendly and happy to help

Denise Goodknight 
Rating:
5.0

Customer did not leave a comment.

HARRY STRANSKI 
Rating:
5.0

Customer did not leave a comment.

Savannah Lawrence  |  Overall Experience 
Rating:
5.0

U-Haul storage facility was always more than helpful every time I asked or had a question they were forthcoming with information they were very patient with my payments and I would always do business with them thank you

Kelly Deboard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryce Goetz 
Rating:
5.0

Again, the general manager was personable and great to work with. Thank you!

Derrick Allen 
Rating:
5.0

The actual rental experience was good, The gal that helped me was professional, made sure all the lights were working on the 5'x8' trailer that I was renting and it was a good experience. I had to come back and purchase some movers wrap and a couple customers came after me. The same gal, now the only one working, was cleaning a truck and had to stop what she was in the middle of, to help me, and the two other gentleman. So although I know hiring is difficult. continuing to add more people to your team would be beneficial.

Matt Tonks 
Rating:
5.0

The truck smelled a like cigarette smoke and was an older model and didn't seem to pick up speed very quick.

Amber Sully 
Rating:
5.0

Customer did not leave a comment.

Graden Godfrey 
Rating:
5.0

Good, knowledgeable, efficient service.

Verlyn DaBell 
Rating:
5.0

Customer did not leave a comment.

KARRY WARD 
Rating:
5.0

Outstanding.

jim anderson 
Rating:
5.0

We rented a transit van - a bit more training on the instrumentation and controls would have enhanced the experience.

brian allen 
Rating:
5.0

Great work

Kenneth Carlin Roose 
Rating:
5.0

Customer did not leave a comment.

Brett Walker 
Rating:
5.0

Customer did not leave a comment.

Taylor Farnsworth 
Rating:
1.0

im recommend no one to use this facility they are heartless and don't care About their community they were threatening in a violent manner instead of understanding. they we're accusing me of using drugs when there was no evidence to support that

Kevin Farnsworth  |  Overall Experience 
Rating:
2.0

TERRIBLE. TERRIBLE. TERRIBLE. I DROPPED OFF A TRAILER ON SATURDAY, OCT 7th! I called and left a voicemail immediately as it was after hours. I also called in the next day to alert someone I had left the trailer. They said they would call back with a fee for a different drop location. 8 days passed and I got a call from Tacoma asking where the trailer was when I planned on returning it. I contacted Pocatello office and they said they never received it and yet, I had already spoke with someone. It was A NIGHTMARE!! NEVER EVER EVER AGAIN! Will I use U-Haul. Such a joke. 1100 they charged me. I could have bought a damn trailer for what I paid. I would have easily taken it back to Tacoma as I had to drive back anyways but the tire kept going flat and coming lose and was wobbling. I had to stop and tighten it every 100 miles and I didn’t have time to wait for road side assistance as they said it was a 4 hour window of service. VERY ANGRY!!!!

Jessica Stott 
Rating:
5.0

The people here are so helpful. The facilities are always clean and well maintained.

Nikki Pearce  |  Overall Experience 
Rating:
5.0

Great staff. It was fast and painless for the pick-up and drop off.

Corena Cabral 
Rating:
5.0

Loved the green room where I was able to leave items I no longer wanted. It was a big help to me. Also want to say your employees, including the custodian/cleaning crew were very helpful.

Nola Emigh  |  Overall Experience 
Rating:
5.0

Great and helpful staff. Quick check in and out.

Corena cabral  |  First Impressions 
Rating:
5.0

The young man who set us up was very good to work with. A people personality and extremely likable.

Russell Briney 
Rating:
5.0

We will miss having this unit here! Jackson and all the staff are amazing to deal with and are very helpful when we had questions or issues with our unit! The place is always clean, well lit and super convenient, especially on rain or snow days! We could access our unit in a Sally port in a warm building without dealing with the weather elements! We are super grateful for this business and all the staff here! Thank you for everything! - The Warners

Jennifer Warner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Krush  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raymond romero  |  First Impressions 
Rating:
5.0

I drove an hour to pick up the equipment and two hours to drop it off. This location had good service, the problem is with the company itself and the inability to provide equipment locally.

Brett Moody 
Rating:
5.0

Customer did not leave a comment.

Amanda Larsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah McInturff 
Rating:
5.0

Thank you

Keith Romero 
Rating:
5.0

The agent was amazing that rented it to me!

Retha Cain 
Rating:
5.0

Very friendly and speedy during the rental process ans I really appreciate that!

SARAI BOWEN 
Rating:
5.0

The service was excellent. The check in was quick and easy.

David Ramacciotti 
Rating:
5.0

Customer did not leave a comment.

Nathan Wojcik 
Rating:
2.0

We were promised one free month which never happened. We had moved to Idaho from Arizona and had rented UHAUL trucks and rented 9 storage units 10 x 20 each in AZ. We are disappointed as the free month here in Idaho would have been greatly appreciated.

Tommie Fletcher  |  Overall Experience 
Rating:
5.0

The personnel were very helpful.

GENE TAYLOR 
Rating:
5.0

Customer did not leave a comment.

rhonda higgins  |  Overall Experience 
Rating:
5.0

Facility works as it should

Denise Goodknight  |  First Impressions 
Rating:
5.0

I love this place! I have a storage unit there. It's so nice to have a rental place I can be in and out in 10 minutes with great service! You guys are awesome!

Jordan Hancock 
Rating:
5.0

Customer did not leave a comment.

Emma Corrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Meline 
Rating:
5.0

Computer issues when there but who doesn't, we went to 5th street branch first they were not able to find what i needed not willing to help.. I'll stick with store on poleline rd

Jeff Hollaway 
Rating:
5.0

Customer did not leave a comment.

Randie Donnell 
Rating:
5.0

Customer did not leave a comment.

Tia-Nichelle Hardy  |  Online Move In 
Rating:
1.0

I had such a terrible experience with the Pole Line Rd Facility. I will tell everyone that I know, Not to use this particular U-HAUL FACILITY. And I don't think that I will use U-HAUL again. I will try every one of your Competitors before I use U-HAUL again. KASEY is the General Manager for the Pole Line Rd. Facility. His Words never matched up with the Continual problems that kept occurring. And I do believe that all of the issues that kept occurring, were initiated by KASEY and the U-HAUL Employee that I an issue with after that Employee spoke to me as if I were his wife, or dog. And as of yet, not one thing has been done to discipline the employee, or The General Manager of the Pole Line Rd Facility.

Brett Leib  |  Overall Experience 
Rating:
5.0

I didn’t catch the guys name that I worked with at pick up and drop off but he was simply amazing. The only issue I had was the steering wheel was a tad rooked to go straight but everything else was fine.

Kelsey Cronin 
Rating:
5.0

Like alwas U-haul comes through.

mike malmquist  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerald Floyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REED PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Kathryn Schirmer  |  Overall Experience 
Rating:
2.0

We were told there were no units available even though we were able to reserve one online. We were then given one but told we were lucky to have it because at least 30 others were on a waiting list? Someone had just cancelled. We were told there were no locks to purchase but were required to have one. The employee was not helpful or friendly.

Susan Todd  |  First Impressions 
Rating:
5.0

Probably should think about a tire rotate or tires on the front end on the truck we had. Employee noted this upon our return

Rebecca Rosen 
Rating:
2.0

Did not tell me about walk around. They are charging me for damage that they said they found that was not eye seeable unless u were looking for it

alicia dobson 
Rating:
5.0

Customer did not leave a comment.

gregory ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri Vinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Michel  |  Overall Experience 
Rating:
5.0

The facility was secure with easy access.

JAMES HENSON  |  Overall Experience 
Rating:
5.0

Just waiting to hear they are no longer billing me.

Belinda England  |  Overall Experience 
Rating:
5.0

Nothing the guys were awesome

Jonathan Pogue 
Rating:
5.0

Customer did not leave a comment.

Billie Sartor  |  First Impressions 
Rating:
5.0

The guys went overboard to get Ms Smith in and I appreciate it.

mark medley  |  Overall Experience 
Rating:
5.0

We needed the flexibilty that the Uhaul box provided us.

Debbie Livaudais 
Rating:
3.0

There's a code to get in, but very limited hours. The posted cost is 1 price while actual cost is about 20% higher. The price is near average, but not being able to access it at alternate hours when the facilities are beyond capable is irritating.

morgan huffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy Serrian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Havlicak  |  First Impressions 
Rating:
5.0

Very helpful and professional. Very polite.

Donna Carlisle 
Rating:
5.0

Customer did not leave a comment.

derek sant  |  First Impressions 
Rating:
5.0

Jackson went above and beyond for me. He is the definition of a helpful employee in my opinion. I will be using Uhaul again. Specifically the Uhaul on Poleline and Quinn.

Justin Lloyd 
Rating:
5.0

This location is amazing! The manager was very friendly and helpful. I’m excited to go back the next time we need a truck for our next move in a few years.

Josh Pfeifer 
Rating:
5.0

You guys are awesome! You made moving that is miserable so easy. Thank you so much!

Sherry Brown 
Rating:
3.0

I cannot recommend uhaul as I moved out in the 11th and was charged for a full month

JUDY GRAVIS  |  Overall Experience 
Rating:
4.0

When doing the mobile checkin it required me to take a picture of my driver’s license and required some information. I don’t mind giving that information up, but I wish I could have done it before hand instead of when I’m checking in.

Brady Saxton 
Rating:
5.0

Customer did not leave a comment.

Patricia Gamber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Allen 
Rating:
4.0

Every thing as I hoped for. Good people to work with. The pickup was new so it was good.

Michael Beitz 
Rating:
3.0

The online check-in didn't follow the process the return video said it would. It didn't prompt for photos, and a staff member had to call the next day to ask questions.

Robert Cunningham 
Rating:
5.0

Customer did not leave a comment.

Trisch Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett Taylor 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BRADY 
Rating:
5.0

Both Kasey and Jackson are awesome and kind! Just keep them around and everything will run smoothly : ) No improvements needed.

Talia Fox 
Rating:
3.0

Reservation should actually save a space. Reservation number doesn't seem to be used for anything, always had to look up with other information. Didn't get free lock with unit rental because I didn't sign in online - because it is not available online.

Leonard Hanson  |  First Impressions 
Rating:
5.0

Kasey went above and beyond to take care of me! He literally set the tone for me to have the best morning to start out my day and my move! He is the kindest most helpful associate I’ve ever encountered in customer service, and should be cherished for his skills and kindness. He was fast and so helpful. 100 stars! He’s a keeper for sure!

Talia Fox  |  First Impressions 
Rating:
5.0

I loved how convenient and easy it was to rent a unit. I loved the parking bays/garage made it so much easier to load and unload. I will definitely be renting again.

Laura Rivas  |  Overall Experience 
Rating:
5.0

I needed to transport a motorcycle I intended to buy that was over an hour away. This is my first bike and I had no clue how I was going to make it work. Kasey gave me great advice on trailer vs truck as well as great recommendations on how to secure it. I also had a hitch assembled and installed onto my vehicle by (I didn’t catch his name, but I think it was-) Mark. Fantastic customer service all around!

Trey Coates 
Rating:
5.0

Customer did not leave a comment.

Joseph Telesco 
Rating:
5.0

The fuel tank only had 3/4 of a tank

jeffrery ferguson 
Rating:
1.0

I dropped off a trailer and 15' truck I had rented on a Friday to the location that was both on my confirmation information (on the website/email) and where the Twin Falls Uhaul employee had told me to drop it off at. Since I got there after hours I followed the steps on the website for returning after hours (as per what the twin falls Uhaul employee told me to do). After completing the drop off process for both truck and trailer I dropped off the keys in the Uhaul drop box by the front door (the location was Denny's Wrecking). As far as I was aware and had been told I had done everything correct. Two days later (Sunday morning) I got a call from Uhaul north Pocatello. They were very kind but were asking about the status of the rentals and wondering when I would be returning them. I told them I had already returned them on Friday to the location that the Twin Falls Uhaul employee had told me to go to. They said that was totally fine and that would account for why it didn't pop up in their system yet, because Denny's is close on the weekend so they haven't processed it yet. They said that everything was handled and I didn't need to do anything. A few hours later, I realized I had a missed call from North Pocatello Uhaul. I called back and mentioned the missed call. They said they didn't think anyone had tried to call but everything was set with the rentals and I didn't need to do anything. 2 days later (Tuesday morning) I got a call from North Pocatello Uhaul (different employee from either other times). He said that my rentals were now 2 days late and he wanted to check on the status of them. I told him that I had been told to return them to Denny's and I was even called on Sunday and told everything was fine. He said that I was never supposed to return the rentals to Denny's but to them instead. He then told me that I needed to call Denny's to see what had happened (I don't know why he didn't first call Denny's then if there was an issue call me). So, I did. Denny's was very nice and said they would go and check the drop box and get the rentals checked in. About 5mins later, I got a call from Denny's stating that they couldn't find the keys. They asked me where I put them. I said "Uhaul box #1 the one on top." She said that she would go and check. 2 hours later I got a call from a different North Pocatello employee. He said that Denny's couldn't find the keys. He asked if I still had them. I said I put them in #1 Uhaul drop box by the front door. He said he would call them back and see what he could find out. 2 days later I got an email stating the truck (I had previously received one for the trailer) had been returned. I didn't have any additional fees or anything, but I wish I would have been kept in the loop more. A simple call apologizing for all the hassle and explaining that the keys had been found would have been much appreciated, but no such call was ever made. Because of the hassle, stress of the whole process I can't recommend North Pocatello Uhaul and I won't be using them again.

Nathaniel Mullins 
Rating:
4.0

Lady in the front office was so so so nice and very helpful!

Savannah Lawrence  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberli Watt  |  Overall Experience 
Rating:
5.0

Absolutely the best uhaul location I've been too I highly recommend this location!

Amanda Hayes  |  First Impressions 
Rating:
5.0

Thanks

craig lathen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Hirschi 
Rating:
4.0

The customer service was great but unfortunately we only had the truck for 4 hours and only put 20 miles on it and when we stopped to get gas in it before returning it the truck would not start back up! We ended up having to call roadside assistance. They ended up finding a place to come and help us which was great but we had to wait for over an hour because they were coming from another town. This company was terrific and Fortunately they were able to do something with the battery and the cables and get it to finally start back up so we could get it returned and the keys in the night lock box. The really bad part of this is this was a brand new truck even still has the new car smell! It was honestly a terrible experience being broken down and having to wait for such a long time! I’m not real sure if I would rent a uhaul again because of this.? Like I said in the beginning of this the customer service at this place is great, I called the next morning to make sure that they got the keys to the truck and that they were made aware that we had to call the roadside assistance. I also had questions about my bill and The man was very nice and explained it to me.

Michelle Emeterio 
Rating:
5.0

Improvements? Not much. At first associate said it would be 1 hour and a half to 2 hours. Dude was done in 1 hour it seemed. Super fast. Did the whole deal installation including wires and ball and hitch. Recommend for sure on my next vehicle.

Jesus Villa 
Rating:
5.0

Great staff - always helpful and friendly

charles baird  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brionna Worthington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fondereaux Wilson  |  Overall Experience 
Rating:
5.0

When we got there Jackson did a well job at helping us get set up and made sure we knew what to do and where to go! And then we went to put stuff in our unit and Marla was cleaning our unit. We waited patiently and a clean unit to move into!

kathrine Trammell  |  First Impressions 
Rating:
5.0

Quick hassle free service! That’s how it’s done! I recommend this guys anytime!

godfrey tacadena 
Rating:
5.0

They helped accommodate me even when I was late on a payment due to an issue with autopay. Definitely would use them again

emily gonzalez  |  Overall Experience 
Rating:
5.0

I liked how they had all marked area for returning equipment. The only improvement would be to send an immediate email that shows that the contract is closed and the equipment has been returned. I had to call back in and still the email they sent didn't show the day and time of the return. So I never knew if it was checked back in properly.

Brian Walker 
Rating:
1.0

This storage unit is inconvenient if you frequent it. Most of the time I showed up there were people already occupying the bays. There were two rate increases within a years time, and when I cleaned my locker out and turned it back over I wasn’t pro rated any of my money back. So my last month I used it for only one week and had to pay for the other three weeks so you can rent it out and make double money on it for those weeks. Will not recommend anyone to use this facility and will not use it in the future. You’d think after renting this unit from you for going on two years without any payment issues you would return the money for the time it wasn’t used during the last month.

kasey wellard  |  Overall Experience 
Rating:
3.0

Your prices are too high.

ANNA JOHNSON  |  Overall Experience 
Rating:
5.0

Good !

MARIA ELMQUIST 
Rating:
5.0

Customer did not leave a comment.

Irma Valero 
Rating:
5.0

Customer did not leave a comment.

Darren Miller 
Rating:
5.0

Customer did not leave a comment.

Martin Sanchez 
Rating:
5.0

Better than I thought a storage shed could be. Really nice staff.

ALEX BAIR  |  Overall Experience 
Rating:
5.0

The young lady who helped us in Pocatello was excellent. She did everything she could to get a soft in good shape!

George Katsilometes 
Rating:
5.0

Customer did not leave a comment.

Colter Bolton 
Rating:
5.0

Customer did not leave a comment.

Aaron Sutton 
Rating:
3.0

Customer did not leave a comment.

michael mclain  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marina Ramacciotti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zobia Rosales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Diaz  |  Overall Experience 
Rating:
5.0

Storage doesn’t get any safer or more efficient than this Uhaul site on Poleline in Pocatello. In addition, the staff is awesome and quick to help!!

Carly Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin foote  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sean Kolling  |  Overall Experience 
Rating:
2.0

I was moving to Nebraska for a job and called U-Haul and told them about it and they couldn't reimburse my money that's b******* and when I moved out I paid A month's rent and you don't give no money back like a prorated thing that's messed up I don't like U-Haul.

RODNEY CONVERSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Osborne  |  Overall Experience 
Rating:
5.0

The facility is clean and well maintained, except for the tile inside the interior unload/load areas. Being able to load and unload inside is nice, esspecially during poor weather. It is expensive though and that is why we were so determined to get our things out of the unit is due to the recent price increase.

Matthew John Tonks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Summer  |  Overall Experience 
Rating:
4.0

Freindly and convenience

Stephen Michel  |  First Impressions 
Rating:
5.0

This facility is so clean, easy to access, warm, convenient inside unloading/loading…what is NOT to like? This makes my moving and storage almost a pleasure.

Carly Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilberto Bartolo  |  Overall Experience 
Rating:
1.0

We had a huge mouse problem in out storage unit. Anything that was cloth was saturated in mouse pee and majority of it had to be thrown away.

Bailee Wilde  |  Overall Experience 
Rating:
2.0

You raised my rent twice in less than a year and yet, every time I went to my unit something else was broken at the facility. The garage door sensors wouldn't work, the entry keypad wouldn't work, the garage door was stuck open or closed, the floor tiles are broken and coming loose. Definitely not worth the money you charge.

Adam Pasley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris Couch  |  Overall Experience 
Rating:
5.0

Don't mean to toot my own horn but that Jackson fellow is pretty cool and friendly..maybe offer him a nice steak dinner

Jackson Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Burrell  |  First Impressions 
Rating:
5.0

Being a U-HAUL customer it is the most cost effective, complete, moving solution I have found with convenient locations. Thank you U-HAUL D.G.

daniel Grafflin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Baxter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALYSSA TIMBANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Pugh  |  First Impressions 
Rating:
5.0

When we had an emergency, we needed a storage unit asap. The U-Haul staff were extremely helpful. Got a storage unit immediately. The unit was clean. The facility was accessible. Loved the dust free climate controlled enclosed storage.

Bob Good  |  Overall Experience 
Rating:
5.0

We had never used a storage facility before and just needed storage for six months, but the U-Haul facility was perfect. It was conveniently located, climate controlled, just the right size unit, clean, and accessible. We, also, used this facility to rent the trucks we used in moving to our new home. The staff were always available, friendly and good to work with. We would highly recommend the Chubbuck U-Haul facility.

Linda Huseby  |  Overall Experience 
Rating:
5.0

Over the top friendliness, everyone I interacted with was so welcoming helpful and friendly. You have a GREAT Team.

Patrick Loomis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Wilder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARSHA ROUBIDOUX  |  First Impressions 
Rating:
5.0

I never had any problems with my experience with my U Haul location. Made my move here more pleasant.

Mary Casey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Stecklein  |  Overall Experience 
Rating:
5.0

They met my needs for moving and professional services well met!

Gay Yearsley  |  Overall Experience 
Rating:
5.0

The individuals at this location were super friendly, incredibly helpful. Willing to go the extra mile to ensure everything was perfect.

Patrick Loomis  |  First Impressions 
Rating:
1.0

I was charge for a month of rent that I shouldn’t have been charged for. The staff told me the only reason I was charged was because I had autopsy set up. They stated that could not refund me. I was out of the unit before the start of the next month but my card had already been charged for the next month.

Sonny Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Cedeo  |  Overall Experience 
Rating:
5.0

I am completely satisfied with Uhaul and the staff. They treated me great and were very friendly and helpful. Thank you for your helpful business. I appreciate you all.

martae henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIN OLSEN   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Francis  |  Overall Experience 
Rating:
5.0

The employee that helped me was super fast and efficient

kevin lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwyn Christiansen  |  Overall Experience 
Rating:
5.0

Everyone was really accommodating my sons house burned down and we were in an emergency situation the staff is very helpful and information was readily available we appreciate the kind treatment we receive the unit was clean and it was easy

jeri Frey  |  Overall Experience 
Rating:
4.0

Was a good experience.

Derral Warener  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rick Camphouse  |  First Impressions 
Rating:
5.0

The manager, Dave, is very helpful & clearly cares about customers! The facility is always spotless, & his crew are always helpful & friendly!

GARY PARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy durance  |  Overall Experience 
Rating:
5.0

Great job

GARY JOHNSON  |  Overall Experience 
Rating:
5.0

Excellent facility. Safe and secure and climate-controlled.

Linda Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi Frahm  |  Online Move In 
Rating:
1.0

Got charged for a full month even tho I emptied the unit and ended my service right before the bill was do.

JOHN HILER  |  Overall Experience 
Rating:
5.0

Friendly, efficient, & pleasant. She was nice to deal with. After the paperwork she showed us our unit and demonstrated the lock systems! I feel confident that our stuff will be safe!

charles baird  |  First Impressions 
Rating:
5.0

Clean facility always. The whole staff was incredibly helpful, knowledgeable, and always pleasant with assisting or answering questions. I never had to worry about my stuff, the units are so clean and well lit. The moving carts are so helpful and ensure faster and easier moving. Incredible facility and staff!!

cindy robbins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Schell  |  First Impressions 
Rating:
4.0

Was a pleasure to do business with you.

Lloyd Ramey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

roger muir  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tab FLEMING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy Harker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi Bethke  |  Overall Experience 
Rating:
4.0

Only problem I had, was with my swipe key? Several different times. They said it might be a clitch in the system? Tried several different card keys & none worked on that day? Hope ya get it worked out. Beautiful facility! 😊

patricia pearce  |  Overall Experience 
Rating:
3.0

The owner or manager (red haired male) is the only off putting thing about this place. I think he’s a vampire.

Casey Cornelius  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John McCleary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAURICE CRANE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felix Edmo  |  Overall Experience 
Rating:
4.0

Girl was sharp and abrupt. I didn’t know the process. Other people who were there were more helpful.

Ina Van Brunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeMoyne Stratton  |  Overall Experience 
Rating:
5.0

I give five stars to your managers at both U-Haul Daniel and David they were both very accommodating, polite, and helpful.

Teresa L Morse  |  First Impressions 
Rating:
5.0

It was a good experience. The employer was so nice and went through everything I need to know, and the place was very nice and organized, clean I would recommend a U-Haul storage facility to anyone.

Denise Stecklein  |  First Impressions 
Rating:
5.0

The lady was very helpful and very pleasant.

Vickie Kimplin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Tillotson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aaron teel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy Harker  |  First Impressions 
Rating:
5.0

Thank you so much for our unit. The staff was so helpful and friendly. No complaints here

Tommy Mccullar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josiah Nielsen  |  Online Move In 
Rating:
4.0

The staff was very helpful and accommodating. They helped us work through any concerns we had.

Darlene WILKIN  |  First Impressions 
Rating:
5.0

The manly help were angels. They help my sister and I out in the 2 hours they promised. I definitely would recommend to anyone to ask for there help.

dianna runnion  |  First Impressions 
Rating:
5.0

Your Poleline store is by far the best store in Pocatello. The staff goes out of their way to help customers.

Shane Morton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert kline  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Thwing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth falkingham  |  Overall Experience 
Rating:
5.0

This is the first time we've used a storage facility and it was so easy. The U-Haul rep patiently walked us thru the process, showed us how to access the kiosk, showed us our unit, and knowledgeably answered all our questions. When we brought our things to storage, it again was so easy. Clean! Quality carts ready to roll! and Affordable!

Linda Huseby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE Johnson  |  Overall Experience 
Rating:
5.0

I pulled my car into a warm closed garage area, accessed a rolling cart, loaded the cart and checked into the facility so I could unload in a warm clean room with lots of overhead light!! What’s NOT to love about that?! I didn’t get cold or rained on and loading onto the cart was easy. Marla keeps that storage building so clean and directs me if needed ( like when I set off the alarms because I didn’t swipe my ID before opening my unit). Up front staff are always knowledgeable and courteous which is rare now days I think. If ever I need storage again it will be Uhaul for sure!! Great price and super service!!

Carly Robinson  |  Overall Experience 
Rating:
4.0

One of the bay doors is broken. Made it difficult to load and unload when multiple people were doing just that.

Camille Cowger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tianna Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine PARSONS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Camille Cowger  |  First Impressions 
Rating:
5.0

Friendly and helpful! Very easy to use!! Would recommend to all my friends!!

Ward Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

terrie myler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lenna ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph D. BIshop  |  Overall Experience 
Rating:
5.0

Sorry I needed to Abandon storage unit, I actually got the unit for my brothers belongings and he wasn’t getting the unit paid and I don’t want to be held responsible for his items. I do not want to make excuses, and I want to be reasonable as possible. You guys were great, if I myself ever need a storage I will definitely get one from you guys. Good service overall I just hate to leave on a bad note. If there are any cleaning fees, etc. please feel free to contact me at +12085305074 and we will try to take care of anything necessary, thanks for the help!

Austin Vasquez  |  Overall Experience 
Rating:
5.0

Great customer service!))

lenna ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Ledesma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zach Griggs  |  Overall Experience 
Rating:
5.0

Overall pleased with the whole setting up process and how easy and convenient it is to access the storage unit once you’ve signed up. Great price and great place.

alyssa richardson  |  First Impressions 
Rating:
5.0

I am very appreciative for UHAUL Storage. Everything worked out perfectly for me. Thank you

Debra A Palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dylin miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy robbins  |  First Impressions 
Rating:
5.0

The young lady that helped me was very polite and friendly!! The place looked great and I feel very secure storing my belongings there. I also love that it is inside and climate controlled!

Amy Facer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willow winn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aurianna littleford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Vitelie Cedarview  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gordon lish  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolie kimball  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurie Christensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert Ford  |  Overall Experience 
Rating:
5.0

Thanks

david stokes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS CASTRO  |  Overall Experience 
Rating:
5.0

I was very impressed with how easy it was to unload and to be able to pull inside and use carts. That was awesome. Feels totally secure, too!

Doris Couch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Corgatelli  |  Overall Experience 
Rating:
4.0

Thank you for a great experience

Jeanna Brower  |  Overall Experience 
Rating:
5.0

The manager was absolutely 💯 wonderful. He was able to help my family out when we lost the ability to pay for our storage units. He made sure that we had time to get our keepsakes and irreplaceables out without losing everything. (Again) Best people in town to work with! Hands Down.

CHRISTINE LLYOD   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee russell  |  Overall Experience 
Rating:
3.0

While I appreciated being given the first month rent free, it was basically taken back when I couldn't get a prorated deal for just using a few days between 11/27 and 12/4 so we decided to just leave a few things there until the last few days of the next cycle. On a side note, the u haul boxes were also crappy because several of the ones we bought and had in storage full of our things split down the sides. We're just glad to be done with all of it.

Julie Crockett  |  Overall Experience 
Rating:
5.0

Was the cheapest and the BEST ever! Already recommend this place to others.

jennie gaylord  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Nunn  |  First Impressions 
Rating:
5.0

Jackson was very friendly and knowledgeable. He explained everything and even walked me through the whole process.

Shane Morton  |  First Impressions 
Rating:
5.0

the staff was very professional and courteous. they were very informative and pleasant to work with.

tarry warren  |  First Impressions 
Rating:
5.0

If I need another storage unit, I will use a uhaul facility. Thank you!

betty foster  |  Overall Experience 
Rating:
5.0

I really enjoy the loading and unloading area where you can pull into the building. It makes moving stuff very convenient and the carts available to use are much appreciated.

Matthew John Tonks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty Benson  |  First Impressions 
Rating:
5.0

I was impressed with this storage facility it is well maintained and secure. My furniture and all the other items were in pristine shape when I moved into my house. The staff were always nice and pleasant to me and were easy to talk to. I'm sorry I don't get to visit with them anymore but they made a lasting impression on me. I would recommend this storage facility to friends and family.

Danita Calahan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Iralene Osborne  |  First Impressions 
Rating:
5.0

A great place. Loved it. Will reccomend it to everyone. Thank you so very much.

Clarence peck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephanie aguirre  |  Overall Experience 
Rating:
5.0

Will never use another moving company again. U-Haul was very affordable and equipment and facilities well maintained. Thank you !

George Jenkins  |  Overall Experience 
Rating:
5.0

Everyone was professional and helpful.

MURRELL KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Schirmer  |  First Impressions 
Rating:
5.0

The manager was helpful and professional in resolving a billing issue

John gentry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin Vasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cathy durance  |  First Impressions 
Rating:
5.0

Y movers are coming in frpm Los Vegas to see the area you have done here.

LINDA ROTHMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy arreguin  |  First Impressions 
Rating:
5.0

Was really impressed. By far the best security I've seen for storage units

anthony olson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

buford beasley  |  Overall Experience 
Rating:
5.0

First time in my life I’ve ever rented a storage facility. I loved how secure this facility is and climate controlled. I saw employees on site every time I was there. Super secure and I LOVED THE SERVICE!!!

Karen dalton  |  Overall Experience 
Rating:
5.0

Candace was fantastic.. u people r lucky to have her! Signed a former teacher Doreen Long

Jeffrey Long  |  Overall Experience 
Rating:
5.0

Person cleaning the storage area actually opened my unit without speaking to me. I had not signed it out yet and was still working on one other. When I asked her who had been in one of my storage units she looked at me and said “Yours” I said yes it’s still signed out to me. She said it was her and she did it so she wouldn’t forget to clean it. Just a suggestion but the manager had to inspect it before he would close it out so she should let the process work it’s magic. Btw you’re manager of the facility was awesome! Very professional and enjoyed working with him.

Eric Chacon  |  Overall Experience 
Rating:
5.0

Extremely helpful and flexible to a person, Response time was wonderful and everyone communicated very well. I always knew where we were in the rental process. I highly recommend this branch and the entire staff.

Donald Colby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rick elliot  |  Overall Experience 
Rating:
5.0

Great service

Jeanna Brower  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debra Anderson  |  Overall Experience 
Rating:
5.0

Employees were friendly and efficient.

Albert Norvick  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Eric Chacon  |  First Impressions 
Rating:
5.0

Great costumer service!

kayla rapp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudio Avila  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Young  |  Overall Experience 
Rating:
5.0

Other than being relatively expensive the facility was excellent. Staff super.

Bob Good  |  Overall Experience 
Rating:
5.0

The staff was very accommodating and flexible when our needs changed (and they changed often.) The only complaint was that none of the outdoor units were available but they were very helpful to get us easy to access units.

Rebecca Langley  |  First Impressions 
Rating:
3.0

We drop the truck off at a U-Haul place he was rude and didn't care about nothing

VIRGINIA TREAT   |  First Impressions 
Rating:
5.0

Great management and staff, and a very positive experience.

Drew Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Winward  |  First Impressions 
Rating:
5.0

The guy who started our orders was wonderful. He made a stressful situation a little better by helping us out. Besides the alarm going off multiple times we were there for over 10 minutes it was a good experience.

Amanda Jones  |  Overall Experience 
Rating:
5.0

Having staff on hand for questions was the best part! We had lots of changes and having someone in the office to go to was the best thing. They were all friendly and willing to help with our tough situation! We will definitely use again!

THOMAS hilton  |  Overall Experience 
Rating:
5.0

Needed a same day storage solution while I moved. Everyone was extremely helpful and friendly. It sure felt more secure having indoor storage and temperature control is nice in the winter. Both check in and check out was fast and easy. Never had a single problem.

jared andrus  |  Overall Experience 
Rating:
4.0

Only issue was on a corporate level. Had trouble getting truck availability in a timely manner. Actual local employees were great to work with

kathy Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Lino-Araujo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CIENNA ADLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Barker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger muir  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvia pendlebury  |  Overall Experience 
Rating:
5.0

Great storage. I especially appreciated the useful moving carts.

carol hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Choi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT SWIER  |  First Impressions 
Rating:
5.0

Really liked the staff. Dave was helpful, informative and got my business. Took me to my unit, showed me how to log in. Told me about the bays and using the available carts to get boxes to the unit. Very nice place well lit, well run!

yuki phelps  |  First Impressions 
Rating:
5.0

The storage was VERY clean and VERY secure. Every staff member I interacted with was kind and helpful.

Sheyden Murdoch  |  Overall Experience 
Rating:
5.0

Friendly and helpful all the way thru our process of storage rental to truck rental.

Diane Mackie  |  Overall Experience 
Rating:
4.0

When I called the number that it gave me on the internet, the employee was very helpful very friendly, but she gave me the wrong U-Haul location.

Shannon Libby  |  First Impressions 
Rating:
4.0

It was a good experience, except it got to 85 degrees in the summer in the climate control section, which I Emily say is too warm

Heather Hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Hughey  |  First Impressions 
Rating:
5.0

Candance was amazing

Georgie CORDOVA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMARA SHORT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EnChante Espinoze  |  Overall Experience 
Rating:
5.0

Very friendly staff and very helpful.

Lonnie Reeder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calvin Choi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Steed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brad Wacaster  |  First Impressions 
Rating:
5.0

fast and friendly servic

KENNETH MONROE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN DOGGETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather cole  |  First Impressions 
Rating:
4.0

As a night shift worker the free access hour were not the most convenient for me. I’m also to cheap to pay to get the extended hours. Everything else was great. I especially like the convenient carts you supplied for in building use.

Philip Hemingway  |  Overall Experience 
Rating:
5.0

The employees are verybhelpfull, it's the only place I will shop for shipping supplies. There prices are cheaper than anywhere else. I just rented a storage unit and I'm very impressed with it. I highly recommend them.

Levi Shoemaker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather Rayborn  |  First Impressions 
Rating:
5.0

The whole experience has been great. Getitng setup online was fast and easy. They provide locks to my storage units and the security is great. It is nice knowing that the items I am storing are in a climate controlled area and won't freeze during the cold months.

Tony Bock  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EMILY RODVOLD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE CONBEMARIN   |  First Impressions 
Rating:
2.0

-#2 above- at times she was and other times she was not- should have a third option or a range rather than yes/no answers. #6 - reason is it's too expensive. We should have space to clarify our answers above if we want. - I reserved over the phone with the national call center and when I got there I was asked a lot more information and told "you can't rent here if I don't get all this info". Everything should have been done over the phone. - I specifically asked on the phone if I needed a certain type of lock and told "no", when I arrived I was told I had to have a circular lock- this should be listed in your sites notes for the national people. -Drive in and out door doesn't open well with vehicle, had to use the open door button. -All the isles inside the unit should have labels on them, ex. "row A, B, etc" so it would be easier to find your row after entering. -The hand carts and bathrooms were a nice addition and appreciated.

Jacob Dobson  |  First Impressions 
Rating:
5.0

They accommodated me and help to get the needed space for our belongings. Very friendly and courteous

Diane Mackie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberli Watt  |  First Impressions 
Rating:
5.0

The staff is SO very helpful and patient and thorough. I felt like they truly cared and were happy to help.

Lesa Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan elgan  |  First Impressions 
Rating:
5.0

All the staff were friendly and helpful and had lots of good suggestions. The storage units are clean, and there are plenty of carts available to use. And I appreciate all the security features.

Linda Martin  |  First Impressions 
Rating:
5.0

Clean, secure facility. Staff was very nice and professional. I would highly recommend this facility for moving and storage needs.

tracy roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda Bornschlegel  |  First Impressions 
Rating:
5.0

Candace was extremely helpful.

David Stevenson  |  First Impressions 
Rating:
4.0

The main dude changed his attitude when I didn’t want to use his storage facilities but other than that it was cool. The Scottish dude that was the mechanic was cool too.

Casey Cornelius  |  First Impressions 
Rating:
5.0

Manager was the employee who helped me rent a storage unit. He was very helpful and knowledgeable. I would highly recommend this location for storage unit rentals!

forrest hiatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Davis  |  Overall Experience 
Rating:
5.0

Na

Carrie Murphy  |  First Impressions 
Rating:
5.0

Great facility to store your stuff in very clean no dirt no dust blowing in on your stuff and reasonably priced.

ANNA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Grinath  |  First Impressions 
Rating:
4.0

They have all your moving needs nearby and further down the road !

adam bliven  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarrez Cleveland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

colleen broce  |  Overall Experience 
Rating:
5.0

Perfect

Gregory Bary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Whitehead  |  First Impressions 
Rating:
5.0

Love this location and the team that runs it. They always go above and beyond to help us at Habitat for Humanity and we are forever greatful! Send anyone that needs their services to this location in town all the time, they truly are the best! Thank you again team!!

Katie Counts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jared andrus  |  First Impressions 
Rating:
5.0

Everyone was so helpful. Thank you!!

Amanda Larsen  |  Overall Experience 
Rating:
3.0

The lady that helped me was extremely rude. Almost felt as if her job was an inconvenience.

Ashley Young  |  First Impressions 
Rating:
5.0

Thank you

LYNNETTE EILEEN STONEY  |  First Impressions 
Rating:
5.0

The facility is clean, secure and affordable. The staff is friendly and very helpful. It is nice to have this storage space close to home.

Margaret VanMinsel  |  First Impressions 
Rating:
5.0

The entire facility is top quality and the customer service provided by David Elbrader was excellent. I have used U-haul for my moving needs starting back in 1977 and this facility in Pocatello is the best one I have dealt with. Thanks for your assistance. Willis Whatley

willis whatley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LeMoyne Stratton  |  First Impressions 
Rating:
5.0

Already recommended to two people.

e pat smith  |  First Impressions 
Rating:
3.0

Confirmation numbers do not mean you get what you requested. I will never use UHAUL computer application ever again!

Debra A Palmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Laris Morales  |  Overall Experience 
Rating:
5.0

Can't get anyone to answer the phone? But in person service is professional and friendly!

Morgan Paulson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ottley  |  Overall Experience 
Rating:
1.0

Service was really poor the people that work there cant seem to work the computer.

Theron Nacki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Kerr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray turnbeaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Meade  |  First Impressions 
Rating:
5.0

All staff are outstanding!! Knowledgeable, polite, professional, VERY helpful!

JOHN SINSKIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Larsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie Chatterley  |  Overall Experience 
Rating:
5.0

Thank you for all your help when I needed a storage unit at the last minute. You guys are great.

Linda Fiala  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lacey fransen  |  First Impressions 
Rating:
5.0

I really liked that there were carts to move stuff from my truck to the unit.

Gregory Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Bradstreet  |  First Impressions 
Rating:
4.0

Way to many emails asking for my review

Philip Hemingway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Larson  |  First Impressions 
Rating:
5.0

Staff were friendly and helpful. I will use U haul for a storage unit again.

betty foster  |  Overall Experience 
Rating:
5.0

Staff very helpful and nice

Sherry Tillotson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bart Covington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Fernandez   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Garrett  |  Online Move In 
Rating:
5.0

The employee who helped us get all set up was extremely friendly and welcoming.

Sheena Young  |  First Impressions 
Rating:
5.0

I don’t believe a better storage facility could be found anywhere, especially with inside unload, and ground floor access to all c/c units. Staff here are superb!

JEFFREY BRIQUELET  |  First Impressions 
Rating:
5.0

David and his team always go above and beyond to help their customers out. This community is lucky to have a business ran by an amazing staff like this Uhaul. Thank you David and Jackson! :)

Katie Counts  |  First Impressions 
Rating:
5.0

The best customer service I've experienced! All very friendly & helpful, made my moving experience less stressful & really easy, love the storage units & truck we had available. If recommend then for sure.

susan brown  |  First Impressions 
Rating:
4.0

Should be cheaper

jeff schwartz  |  First Impressions 
Rating:
5.0

David was great. The lady that was doing some cleaning kind of left me with a bad taste. I originally parked in the wrong spot, in the middle of the building where the signs all say "Customer Entrance". I didn't realize that the walk-in office was at the north end. So, I didn't really enjoy wandering around the front of the building and the unloading bay for 3 minutes, trying to find a way in while the employee sat and watched me, refusing to acknowledge that I was obviously confused. She looked up at me, through the glass, several times and just ignored the fact that I was pulling on door handles, looking for signs, etc. It was blatant. At the very least, she could have even pointed the direction of the office but that would have been too difficult.

brett smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willis whatley  |  First Impressions 
Rating:
5.0

We are excited to have a climate controlled, inside storage unit. David was great! Got us signed up quickly, explained everything, very helpful.

jessica OCKERMAN  |  First Impressions 
Rating:
4.0

The clerk on duty was very helpful and friendly. He offered and showed me around the facility. I wish the hours open were extended, it's tough fir those that work shift work hours.

Erica Denny  |  Online Move In 
Rating:
5.0

The employee that works there was very polite and resourceful, best customer service provided. Candace pulley was kind, generous and all round caring on what I needed. I would recommend anyone to her for help on finding a unit

Isidro Rembao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber jaimes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

UDELIA MORFIN  |  Overall Experience 
Rating:
5.0

The facility would clean courteous people made everything nice and smooth

Wilson Perdue  |  Overall Experience 
Rating:
4.0

The return visit to remove my items went well unlike the move in.

Therese Lahaye  |  Overall Experience 
Rating:
3.0

I was not happy when I arrived to find out the unit I reserved several weeks earlier had been rented to someone else. I rented a 10x20x10 and needed every bit of room it had. I had to end up with two other units and move things around to get unloaded etc. I think if you are going to reserve a shed then it should be there when you get there. I talked to someone personally when I reserved it and they are the ones that said and recommended that size.

Therese Lahaye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Shigihara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Hughes  |  Overall Experience 
Rating:
5.0

All staff was absolutely genuine & kind

EUGENE JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Barkell  |  First Impressions 
Rating:
5.0

Candace was very nice and professional and walked me through everything. She was informative and took her time to explain the setup to getting unit. Everything went smooth and I decided to go with U-Haul

Danita Calahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY BEHNING  |  First Impressions 
Rating:
4.0

I was glad the units were clean and felt safe. Most of all I appreciated the hauling carts, it made my move so much easier. I’ll be using again.

Azafina Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Holmes  |  Overall Experience 
Rating:
5.0

The associate gave a very personal experience for my situation and helped me format the right storage unit to fit all of my stuff. And he offers the right kind of lock to keep my items secure.

SHAWN LEWIS  |  First Impressions 
Rating:
5.0

need to clean up around the outdoor units better. people leaving stuff and the construction debris left overs.

michael lafaunce  |  Overall Experience 
Rating:
4.0

Facility and Restrooms were clean. The restrooms, however, weren't stocked with paper towels or hand soap on several occasions.

Jon Hurt  |  Overall Experience 
Rating:
3.0

i rented yesterday when we went in last night the unit wouldnt close and I have been on hold for 30 reeking minutes.

Felix Fire Protection Jodi Lane  |  First Impressions 
Rating:
5.0

So far so good

FRANK TRUE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

colleen broce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Gibbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirstena Gonzalez  |  Overall Experience 
Rating:
5.0

Great service!

Vickie Wallace  |  First Impressions 
Rating:
5.0

The employee who helped us on both occasions was so friendly. He made the experience very easy and stress free.

Grace Jory  |  Overall Experience 
Rating:
5.0

We are very impressed with the cleanliness and friendliness of your place and staff! I can’t recall the first name of the gentleman that helped us, but his last name is Barnes. He was very thorough and informative when we came it to just ask a few questions. He answered all of them so thoroughly, that we rented a unit right then. We will definitely share how great the facility and staff are.

Tonja Brown  |  First Impressions 
Rating:
5.0

Excellent customer service

Joe Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morris Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Corgatelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon Hurt  |  First Impressions 
Rating:
5.0

I love this place.

Kahhohl Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Jory  |  First Impressions 
Rating:
5.0

Very pleased to find climate controlled storage in Pocatello. The service at this location is very friendly and helpful.

Kelly Downs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy Lish  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful

Morris Walker  |  First Impressions 
Rating:
3.0

the overall experience was great the only issue I had was I reserved a unit early because they were still under construction and I wanted that specific location but when I went to move into it they had given it to someone else I still got a decent location just not the preferred so much for reserving early

Pam Perkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia sears  |  First Impressions 
Rating:
5.0

The experience overall was excellent. David was very helpful and worked hard to accomodate our needs. I appreciate his willingness to listen, genuine concern for our situation, and flexibility with finding a solution. I would recommend this facility and staff.

Jennifer Courchen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gregory ray  |  First Impressions 
Rating:
4.0

Staff has been great and facility is new so no problem there! Just wish accessibility to units was more then business hours only!

David Pack  |  First Impressions 
No reviews have been submitted for this location.

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