Customer Reviews for U-Haul Moving & Storage of North Plano

17,259 reviews

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd, Next door to Calloway's Nursery.)

(972) 396-0983

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd, Next door to Calloway's Nursery.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Outstanding service

JAMES F. 
Rating:
4.0

Was Confused about using the app. It states to Check In on the app, and Check out on the app. But you still have to go inside and check in. App needs a lot of work to make rentals alot easier. Long lines and took about 1 hour to check-in. I would like to say the staff was nice and helpful. The outside guys were very helpful connecting the trailer and disconnecting the trailer. Overall positive experience and will use UHAUL again.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Janeen F. 
Rating:
5.0

Customer did not leave a comment.

Kurumoorthi M. 
Rating:
5.0

Howard was very professional and helpful for both pick up and return

Emilio V. 
Rating:
5.0

I've rented from this location many times, and every single time the people are friendly, courteous, efficient, and just seem to care. Not something you see very often these days.

Jeffrey L. 
Rating:
5.0

Tina and Tina went above-and-beyond to help me secure a 2nd storage unit. SO helpful!!!

Kevin S. 
Rating:
5.0

Very friendly. Extremely efficient. In-N-Out quickly. No problems whatsoever. Nice and streamlined and no stress and made things and life simple.

Greg K. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Mustafa A. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Thanks for the great service and help

Jay L. 
Rating:
5.0

Equipment was dirty and poor quality. My mattress got wet and destroyed

Pramod K. 
Rating:
5.0

excellent service 👏 👍🏻 👌 😀 🙌

Yong D. 
Rating:
5.0

Nothing! Very friendly and helpful person helped us out when we checked the trailer in. It was a real pleasure doing business here.

michael B. 
Rating:
4.0

Customer did not leave a comment.

Stan S. 
Rating:
5.0

Customer did not leave a comment.

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K. 
Rating:
3.0

I used the 24/7 access but still had to go inside to get keys. I wasted 30 min of my time going through the online process and then waiting inside to get keys.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Robin F. 
Rating:
5.0

Best U-Haul staff in DFW area

Harald A.  |  First Impressions 
Rating:
5.0

Very nice staff. Very professional.

Ken M. 
Rating:
1.0

The man that was there to help me with my drop off was very rude and ignored me

Craig N. 
Rating:
5.0

We had an excellent experience with this U-Haul. They was fast. I walked in without a reservation, and they took care of me within five minutes. I was out the door when I returned the trailer, someone quickly came outside and removed it off my car for me. I never had to leave my car. It was an excellent experience. I give it five stars well above average.

VINCENT T. 
Rating:
4.0

Was fast & reliable

Mario R. 
Rating:
5.0

ALL staff were kind, knowledgeable and helpful!

KEVIN S.  |  First Impressions 
Rating:
5.0

Everyone here was pleasant to deal with, helpful with instructions concerning where to drop off the trailer and how/where to use storage facility.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

Better inspections of the trucks . I shouldn't have to worry about my items being messed up due to it storming No one should have a truck going a long distance and be scared if they will make it to their destination especially a woman traveling by herself . A better screening of the moving companies They were fast at getting everything in the truck, but when I made it to my destination half of my items were damaged and items were not cheap.

Richelle O. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Nothing

Joe S. 
Rating:
5.0

None

Michael B. 
Rating:
5.0

Every thing was excelente

LUPE G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany D. 
Rating:
5.0

The only thing negative was that we had a 26' truck and the ramp seemed really short. This meant that it was steep and it was a real pain getting things on and off the truck. If anything would keep me from using U-Haul again it is that. But your employees were all friendly and helpful and I had my truck quickly. That was a real good experience.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

Stewart S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

I've been to several uhaul locations throughout the metroplex and Texas, and this is by far the best location with the most attentive staff as well as a well-run shop that I've ever known or seen. There was no confusion in what they were doing, and they were fast, efficient, and moved with authority to get you on to your move or checked back in and on to unpacking. Moving is daunting enough, and it was nice to have this aspect run smoothly.

DAVIS B. 
Rating:
2.0

The truck had low tire pressures, The tread on the tires were in the red as per discount tire inspection report.

Satinder J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

seth r.  |  Overall Experience 
Rating:
5.0

I have been using that location for many, many years (since they opened) and the staff you currently have there were the best EVER!! They were all very quick, very polite, and knowledgeable. I don't usually do reviews, but I had to this time because they were soooo great! Over the past years, some of the staff (not all) were slow and somewhat rude and didn't seem to care that we were waiting in line forever. I think you have the right people, they seem happy, and I hope they stay!!

Lori W. 
Rating:
5.0

Great guys helping setup and return equipment.

Todd C. 
Rating:
2.0

The truck ran well. But it also wasn't available in my area which jacked up my mileage costs a ridiculous amount and the return staff talks alot of shit about their customers. In front of their customers.

Charity B. 
Rating:
5.0

Customer service was excellent

James G. 
Rating:
5.0

Smooth rental. Thanks

James F. 
Rating:
5.0

Rita is friendly and efficient. She's a keeper.

David S. 
Rating:
5.0

Customer did not leave a comment.

KIM K. 
Rating:
5.0

Outstanding service.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Latrice H. 
Rating:
1.0

Customer did not leave a comment.

Elnard K. 
Rating:
5.0

Howard King my in store representative was super, he was most professional, courteous and welcoming.

Ronald T.  |  First Impressions 
Rating:
5.0

The service was great. Howard is knowledgeable, took time to understand my questions and explain in great detail. Would recommend him and this facility to my friends. Thanks.

Gnanadeepan S. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Andres M. 
Rating:
5.0

Great people to do business with.

Ken R. 
Rating:
5.0

Customer did not leave a comment.

Whitney N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando W. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Nykeima J. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

The clip for the visor was broken on the drivers side...that was a little inconvenient.

Guy A. 
Rating:
5.0

Super helpful staff. Friendly and professional. I will be back to this location for my needs.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

cara D. 
Rating:
5.0

This place is great.

Darren H. 
Rating:
5.0

Customer did not leave a comment.

Deolinda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Staff has always been responsive, friendly and very professional.

John T. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Great Place

Ken R. 
Rating:
5.0

Everything went well - ‘without a hitch' - hahaha (as the old phrase goes). The facility was clean and orderly, professional people, they installed my hitch in about 2 hrs, 15 min. Well-done, the entire crew.

Theodore V. 
Rating:
5.0

Your checkin and checkout systems are great. Thank you for making the process so seamless.

Vikram P. 
Rating:
5.0

Person checking me in wS AWESOME

Rickye H. 
Rating:
5.0

Maintain equipment better. A strap on the car hauler was partially ripped from over use. Past its working life.

WILLIAM EDWARD J D. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

kassandra D. 
Rating:
5.0

Customer did not leave a comment.

Joshua R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

One rep was very nice but the other one was very rude. I didn't collect their names but the one that was good was a very nice old lady. I don't want to point out the one who was very very rude. But overall it was an ok experience given I had to switch the trailer that didn't have a proper back closure

GOPI-KRISHNA K. 
Rating:
5.0

I will always use this location for my rental needs. I have used them for 10 years for my business and they have always helped me in a professional manner.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
3.0

Continue to check the equipment upon return. I have rented from this location for over 10 years and this visit was the first time the lights were checked on my return. Thanks to GM Tina for listening and making my previous rental right.

Gary V. 
Rating:
5.0

Check wind shied wipers

Michael B. 
Rating:
5.0

Great customer service

Alexandro H. 
Rating:
5.0

Love the movers as well. US Pro Movers!

Sunny S. 
Rating:
5.0

Courteous and convienet! Always a winning combination.

shalandra J. 
Rating:
2.0

Customer did not leave a comment.

Kippen B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
5.0

I kept getting multiple texts asking me to contact Uhaul and when I did they said there was no need for me to call them. Annoying

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
5.0

Check the condition of equipment upon return. Roll up door would not open fully on first trailer. I ask for a trailer with swing open doors and was told it was for one way rentals. Hooked up a second trailer and the lights on the right hand side didn't work. I was then given a third trailer which did have swing open doors and the lights worked. I got in my truck to leave and the tongue of the trailer behind my trailer, was stuck under my trailer and I drug it a few feet and stopped. Employees brought a jack out and jacked up my trailer to get the tongue out from under my trailer. I ask for a credit for my next rental for the delay and trouble but was told they could not give a credit. They did offer a 20 dollar discount on this rental which I did not receive. I will be renting another trailer on 2-16-24 and would like a credit.

Gary V. 
Rating:
5.0

Friendly and courteous staff

Verdie M. 
Rating:
5.0

This location is awesome and we have used it many times in the last few years.

MARK P. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
1.0

I am not the customer. My email got mixed up with this account, and I reported it. The reply told me that my email was removed from this account, and I would not get any more emails about it. That was a lie. I have rented from UHaul dozens of time over the years. If I had known that it was possible for my information to be mixed with someone else's information, I never would have.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Customer did not leave a comment.

Darion M. 
Rating:
5.0

Customer did not leave a comment.

Sheldon M.  |  First Impressions 
Rating:
5.0

Your service was excellent. David, receiving the equipment, was very professional and friendly. Great all around. Thank you guys and I'll see you next week for my next rental.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

Kelvin S. 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beatrice P.  |  Overall Experience 
Rating:
5.0

Staff was very very helpful in resolving an issue I experienced with another U-Haul location in the same city (Plano, Texas). Highly recommend this location!

Thomas H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia W.  |  Overall Experience 
Rating:
4.0

Pricey

Samuel N.  |  Overall Experience 
Rating:
5.0

Tina was wonderful in accommodating our needs after it seemed that I had booked a storage room but it was only a reservation and not an actual assigned storage room. The original 5x10 storage room that we originally booked also had a large structural pillar on one of the side walls which would have taken up a lot of the required space of the room so we had to move to the larger room which was probably just as well because we had a lot of stuff and didn't want to pile it up on top of each other. All in all it worked out really well for us. The one issue that we did have was that we drove 2145 kilometers from Canada and after we unloaded our trailer we then had to drive the trailer to the middle of downtown Dallas in rush hour traffic to drop it off at a rather unusual location which was very inconvenient considering we thought we would just unload at Plano and drop it off at Plano once we were done with it. At the end of the day it all worked out. Thanks.

Richard A.  |  First Impressions 
Rating:
5.0

Tina and her crew were awesome! I have been to a lot of Uhaul facilities, but this one is my favorite. Thanks to Tina and everyone who made my experience a great one!!

Gregory F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald D.  |  Overall Experience 
Rating:
5.0

The rates for storage units are in excess. Please look into discounting rates

Brian F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLLIER W.  |  Overall Experience 
Rating:
1.0

Crap for service.Staff does not help and do not know what they are doing. I will tell everyone not to use your junk. Plus they tried to over charge me.

Cori B.  |  Overall Experience 
Rating:
4.0

I was upset that the code didn’t work when I registered online and had to keep my rental truck another day to move in

Mesha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
1.0

I was very pleased, especially since my belongings would not fit into the unit that I had reserved. Tina was very helpful with getting me into a larger unit.

Greg A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D.  |  Overall Experience 
Rating:
5.0

Great customer service

SHAWONNA M.  |  First Impressions 
Rating:
5.0

Great customer service and the staff was very helpful with answering any questions I had.

stephanie C.  |  Overall Experience 
Rating:
3.0

Some associates are not knowledge enough about the services you provide. Training would be nice, ever time we interact with that associate it's like she is clueless & we had to wait in line while other customers came & got service and left.

Alice M.  |  First Impressions 
Rating:
5.0

We had a good 17 months with all our house in storage! Only one issue, when they cancelled all our units thinking we had moved out when we emptied only one! Anna the manger resolved it quickly and retired our account!

John E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristie R.  |  First Impressions 
Rating:
5.0

Clean and well-maintained climate controlled facility. Friendly and professional staff. We stored here for over two years with no issues and always great service.

Beth O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris p.  |  Overall Experience 
Rating:
2.0

Try to up sale to much. Your system is lacking. To greedy. Truck rental is far from descent. Worst experience trying to move, and your storage booking is awful. Even with a paid receipt from you, yall manage to mishandle your filing. I will never recommend or use your company again. Thank you for the added stress of moving and storage.

Nick E.  |  Overall Experience 
Rating:
1.0

Automatic payment was set up at the office the first day we checked in obviously the office did not register that’s on the computer system I was charged $15 additional fee sent to several email to management regarding these fees told him to call no reply either by email or by phone call after checking out, we let the staff know that we’re moving out I had to call again to tell him we moved that nobody made a note of it. There’s a complete failure in communication. Please refer to all the emails we sent a general management.

Pascal V.  |  Overall Experience 
Rating:
2.0

Everytime i went to this facility i had issues. From not being able to get in to the staff placing a lock on my door because i had the incorrect lock but they lost the key to remove their own lock. I rented a truck and a dolly from them but they did not have any dollys and it was a lengthy process in trying to get a refund for the dolly i paid for but they did not have.

KARRINGTON L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett B.  |  Overall Experience 
Rating:
4.0

Alarm is a nuisance and not really easy to understand

RICHARD M.  |  First Impressions 
Rating:
5.0

We have NOT moved out of our storage units there! We rented a cargo trailer on 9/30/23 and all was ok except maybe the line to check in!!

John E.  |  Overall Experience 
Rating:
5.0

My thing was keep in get care in the facility

Laverne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry B.  |  Overall Experience 
Rating:
5.0

Back of individual storage unit is a little dark.

edwin c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

reign c.  |  Overall Experience 
Rating:
2.0

Truck needed brakes. Tire blew out and had to wait with tail of truck in incoming traffic. Roadside service said 60 minutes after the 60 minutes I was informed that vendor had cancelled my repair so I had to wait an additional 75 minutes. Missed work!!!!!!TERRIBLE EXPERIENCE!!!!!!! Ms. Rita did a great job but I can’t understand how they could rent a truck in such ill repair.

OCIE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Necole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharyl W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard J.  |  Overall Experience 
Rating:
3.0

I did not go to my unit often. My last visit will be on my mind for a long while. When I came to empty my unit around 11am there no electricity and the power would not be on until 5pm. There was no notification of this outage . This force me to empty my unit in a dark environment with no ac. I will mention my unit was on the second floor. I could not use the carts. I had to carry the boxes myself. I s add m 70 years old. If you think I had any thoughts that was good service think again.

MARGARET S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peggy W.  |  Overall Experience 
Rating:
5.0

Everyone at the facility were very kind and helpful

Debra G.  |  Overall Experience 
Rating:
1.0

Went okay, but they keep spamming me with text messages!!!! I have to give 1 star for everything due to the constant text message spams.

Jeffrey M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rajasekhar B.  |  Overall Experience 
Rating:
5.0

Thank you

TERRIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARITA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTonia L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
4.0

A lock was supposed to be included for free with my rental so I didn't bring one with me. I arrived after closing so I had to leave my stuff unattended while I went to purchase a lock.

Gary S.  |  Online Move In 
Rating:
5.0

We used Uhaul for a rent truck, storage and access to moving help. Best decision ever!

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  First Impressions 
Rating:
5.0

They are ALWAYS friendly, helpful and professional.

STEVE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pablo S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rolando A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dong S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shendaha m.  |  First Impressions 
Rating:
5.0

A+

Danuielle E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine m.  |  Overall Experience 
Rating:
5.0

Anna Lewis was an amazing customer service rep. Very knowledgeable and helpful. She was diligent in making my reservation complete and worked with other staff to get the size of storage I wanted. I have always rented trucks, so I was pleased to have her help in navigating the storage area and finding my units. She made sure I had all the right information to access the facility and double-checked that everything was functioning properly. All the while fielding other staff needs and other customers. I felt like a valued customer!

Elizabeth H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIBEKE S.  |  Overall Experience 
Rating:
5.0

Great front desk staffers. Very professional and friendly.

JOSE Z.  |  First Impressions 
Rating:
5.0

Y’all have a great facility and a friendly staff - keep up the great work!

frances e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AIKEEM T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gregory A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spencer C.  |  Overall Experience 
Rating:
4.0

Staff could not get access card to work.

Wayne S.  |  First Impressions 
Rating:
5.0

Best go to for moving and storage advice and needs.

Rose H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shannon O.  |  Overall Experience 
Rating:
5.0

Daniela and Anna were fantastic at understanding my needs and providing the right storage solution. They were both great at making me feel comfortable and being flexible with my timelines. I would highly recommend either one of them as an excellent representation of great service.

Albert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD H.  |  Overall Experience 
Rating:
5.0

The whole staff was very professional and friendly. The storage was super clean to me and the restrooms. I highly recommend this location to anyone. Thank You!

MARIEA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CORDELIA G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shikasta M.  |  Overall Experience 
Rating:
5.0

Thank you

Valerie and Kenneth W.  |  Overall Experience 
Rating:
5.0

BEST STORAGE FACILITY IN TEXAS!!!!!

DONNA J.  |  Overall Experience 
Rating:
5.0

Assistant manager or manager there was great! She made sure everything was done correctly and kept her promise for me to pick up key.

Michael P.  |  Overall Experience 
Rating:
5.0

Very good service and friendly staff and helpful

Sentheran N.  |  First Impressions 
Rating:
3.0

The monthly cost just finally got to me. 2,400 year basically is just too expensive, but just more proof of corporate greed. I saw so many red tagged units as well most likely proving that others also just don’t see the value proposition. The staff was friendly so I’m thankful for that.

Russell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deaaundrakous H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  First Impressions 
Rating:
3.0

Stuff busy telling each other personal stories about their weekend as I'm standing there waiting to be helped. Then seemed put off about having to interrupt their conversation to help me.

JAMES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robbie B.  |  Overall Experience 
Rating:
5.0

All was great with the except of the flood from sprinkler incident. We were told our unit may have been impacted. We went to go check with one of Uhaul staff members but lights were out so she used a light on her phone. Then stated all was dry. When we went back recently to move out...all our items had mold growing and water spots all over our surround sound system and electronics. The water spots were left on the ground in put lone of our belongings. :( other wise it was a nice place.

Christopher G.  |  Overall Experience 
Rating:
4.0

Exception would be of course we had a fire in your building that caused flooding beyond localized area and the hassles and time dealing with that and damages - your insurance co we never heard from even after multiple contacts. Otherwise friendly staff and environment.

Clif J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luchana w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  Overall Experience 
Rating:
5.0

The truck people are kind of rude and all looking down on their cell phones so they are oblivious to when there is a problem in the parking lot. They park the truck and go back to their cell phones. So customer has to walk all the way across the lot to get help.

Theresia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANGI J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUNGEUN S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alicia E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Santosh C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

luchana w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee H.  |  Overall Experience 
Rating:
1.0

They stole all of my furniture and change my locks had me paying for months for an empty space would not give me my money back or did not replace my very expensive furniture

Raven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABDULLAH L.  |  First Impressions 
Rating:
2.0

Original pick up was schedualed at .8 milea from my house. Then, 1.5 hours be for pick up got a call of they wont have my truck and the closest truck was 45 mins away. You credited me miles, but still had to pay all gas. Plus, its frustrating getting emails every 20 mins. Company went downhill! Nice storage facility tho.

Nick E.  |  First Impressions 
Rating:
2.0

The line at the service counter as always long. The staff doesn't seem to know their own billing system. I had a month free with a rental and they tried to charge me the free monthly fee as well as a late fee. When I checked out, the unit was left clean and the staff asked me to walk back and take pictures causing me to lose my place in line and turn a quick event into an hour ordeal. Do yourself a favor and find a better location.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deaija M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EZEKIEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Very good facility. Staff were uniformly helpful and pleasant. Convenient location.

DANIEL C.  |  Overall Experience 
Rating:
5.0

Perfect experience! All staff were always incredibly friendly & helpful!

Julia M.  |  Overall Experience 
Rating:
3.0

The facility was great, but the move over was not. Was told I would need to wait 3 hours for roadside assistance when the truck bogged down, had reduced power, and check engine light came on. Drove out of my way to get the OBD checked to see if it was an issue that would cause major issues. Was exhaust related so I had to baby it the rest of the 100 miles. No one should have to wait 3 hours for roadside assistance.

Seth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katasha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danny O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  First Impressions 
Rating:
5.0

Great experience

Weston B.  |  First Impressions 
Rating:
3.0

I had a very hard time with payment the first 5 months and kept getting charged late fees when I was not late and it was very unfair

Arezo Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guillermo E.  |  Overall Experience 
Rating:
5.0

My storage area was so clean!

Peggy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee H.  |  First Impressions 
Rating:
5.0

Thank you very much!

RICHARD T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal g.  |  First Impressions 
Rating:
4.0

Muy buen servicio. Sin embargo, las bodegas con una columna en el interior quitan espacio y estorban.

YUNUEN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ravi R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wallace H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOVAN W.  |  First Impressions 
Rating:
5.0

Always great service at this U-Haul location.

LENI T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruette C.  |  Overall Experience 
Rating:
5.0

Best experience ever!

susan d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherreyl R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESTHER S.  |  Overall Experience 
Rating:
5.0

Staff was easy to work with and flexible when we wanted to advance start date by one day Carts were very much appreciated to move goods from truck to storage locker

DANIEL C.  |  First Impressions 
Rating:
5.0

Daniela is so fantastic! She was so professional and had a smile on her face and did everything she could to find us the right size storage unit. She deserves a shoutout because she never once exhibited anything but professionalism. Jordon (I think that is right - the store manager) did not hesitate to stop what he was doing to see if a particular size unit was in fact open. Thanks to both of them for making my experience stress free.

Kim W.  |  First Impressions 
Rating:
4.0

Freight elevator was inoperable several times. Elevator company unreliable on repair scheduling.

Rodney R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESYA P.  |  Overall Experience 
Rating:
5.0

But you are higher than everyone else.

Peggy S.  |  First Impressions 
Rating:
5.0

Staff were all so friendly and helpful!

Julia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric L.  |  Overall Experience 
Rating:
3.0

Someone stole my wallet in front of the u-haul facility. I've been waiting for the manager to get back to me, it was supposed to be this morning but I have not heard anything yet.

Richard M.  |  Online Move In 
Rating:
1.0

The Uhaul was good, got me where i needed to be. Upon checking in I was charged for the until that was way too small when the promotion said that it was free. Charged my card $48 twice plus an extra day because the initial until was not ready and too small. Overall the price went from $66 to $300 charging my account 3 times for the same thing promising to reverse the charges but instead charging my account for the same amounts!!! Absolutely ridiculous!

Chantell W.  |  Online Move In 
Rating:
5.0

This location was super helpful and had the storage unit I needed. It was easy to get to my unit and I’m happy they had a bunch of pullies to help make the movers move things faster. I like how you have to have a code to get into the building, I just wish it was accessible for 24 hours instead of 5am-10pm but other than that, it’s cool.

Antonya K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Richard G.  |  Overall Experience 
Rating:
4.0

A few times I went the elevator was broken which was very inconvenient for the things I had to move but overall good!

JUSTYCE D.  |  Overall Experience 
Rating:
5.0

Staff is excellent

Eric L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fredrick S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cynthia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlotte L.  |  First Impressions 
Rating:
5.0

The customer service was outstanding.

Leola W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lonny T.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and kind! Made the experience very easy!

LESYA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEROME E.  |  Overall Experience 
Rating:
1.0

This is the first time I have ever used U-haul storage. I found the staff friendly and helpful. Moving into my unit I discovered that I needed a second unit and the staff was able to accommodate me. I purchased two locks from U-Haul for my units and each came with two keys. A few weeks later a friend took a set of those keys to remove her items from my units. And she returned the keys to me. When I went to pick up the remaining items in my two units, I discovered that one of the locks would not open and I had to have a lock smith come out to drill out the lock and open the unit. It cost me $308.59 to open that unit. I was upset and I admit I was not very pleasant to the employees at U-Haul. However, the store manager, Leonardo Aguilu Carrion, did refund to me $50.00 for the "lock mix up". I don't understand why that lock would not open - when it HAD opened earlier. For this reason, I have to rate my experience as "poor".

Bonny B.  |  Overall Experience 
Rating:
5.0

We had to store the majority of our things after our home flooded. We have had a battle with insurance companies, contractors and attorneys. So it has not been a very enjoyable 17-18 months. I would like whoever is reading this to know the staff at Uhaul has been helpful and professional any time we have engaged with them during a difficult time for us. Thank you

JASON L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kacey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zaquan R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alakai S.  |  Overall Experience 
Rating:
2.0

The general experience was fine, but I vacated the unit and then was charged again weeks later for another full month. I’ve been calling and trying to get in touch but the manager at this location has been totally unresponsive.

Megan E.  |  Overall Experience 
Rating:
5.0

Everything about my experience at this Uhaul facility has been great. Jordan and his team are very helpful and professional. I highly recommend this Uhaul location.

Harry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venkata Ramesh C.  |  Overall Experience 
Rating:
4.0

Check out process was a chore

Richard D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bernita t.  |  Overall Experience 
Rating:
3.0

The unit I was given is smaller than the unit I selected. I requested a 5x5x14 unit and it is maybe 3x3x14

Mia A.  |  Online Move In 
Rating:
4.0

Great Experience!

Tamaira T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEROME E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
2.0

Keypad did not always allow access. Big door would not open with combo at times.

MICHAEL M.  |  Overall Experience 
Rating:
4.0

Job well done

DARRELL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shayda p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
5.0

I received assistance from employee Daniella A. Very patient, thorough, and helpful.

Machaela H.  |  First Impressions 
Rating:
4.0

Storage units smaller than what we were told it would be

Keith J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amos m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aravind R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah P.  |  Overall Experience 
Rating:
5.0

I had multiple storage units at Uhaul over the last 10 years. It was time to bring everything home. Will definitely use you again if the situation requires it. Was very impressed with your handling of the sprinklers going off.

Sheila W.  |  Overall Experience 
Rating:
5.0

They literally saved my move after west McKinney totally screwed it up.

PAULA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

Very pleasant very knowledgeable young man Tommy that’s great Daphenie will be recommending thanks have a blessed life

BERTHA P.  |  First Impressions 
Rating:
5.0

They bent over backwards to fix the DEBACLE from west McKinney.

PAULA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawneequa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike M.  |  First Impressions 
Rating:
5.0

This facility is well run and managed. The employees are usually helpful and responsive.

Teresa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANDY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE D.  |  Overall Experience 
Rating:
3.0

Nothing espectacular, it’s just a storage.

LESLIE M.  |  Overall Experience 
Rating:
5.0

Super clean facility!

VERNON K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

larry c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Online Move In 
Rating:
5.0

Julie in the storage area was awesome she helped out as far as showing us where stuff was that I will the cards and she just has a great attitude you got a great employee there

JERRY F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dwayne D.  |  Online Move In 
Rating:
5.0

Extremely clean. Staff was very friendly and professional. Card access was easy and safe. Highly recommend this facility.

Daniel D.  |  Overall Experience 
Rating:
5.0

The manager of this location was absolutely helpful! I beleive her name was Donna. I would absolutely recommend this location for future use!! A seemless process is much appreciated when you are moving!

Michelle W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ayush R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADALBERT F.  |  First Impressions 
Rating:
5.0

The young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard

Johanna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerica K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irvette L.  |  Overall Experience 
Rating:
5.0

Couldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOU

aaron v.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jamie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asfaz Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

The associates at the front desk were very helpful, friendly after a long day.

Jerica K.  |  First Impressions 
Rating:
5.0

Donna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I’d say it’s worth it!

Pamala W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tevin H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

The employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya’ll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.

Rachel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATINA S.  |  Overall Experience 
Rating:
5.0

The entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Thank you!

Eugene C.  |  Overall Experience 
Rating:
5.0

Donna was top notch, she knows her job!!!!

ROGER W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGARET V.  |  Overall Experience 
Rating:
5.0

There is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATICA W.  |  First Impressions 
Rating:
5.0

Thanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.

HUGO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ariana m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dominick c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH L.  |  First Impressions 
Rating:
5.0

Awesome!

Rob K.  |  Overall Experience 
Rating:
2.0

The day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.

Delight H.  |  Overall Experience 
Rating:
5.0

Had everything to help moving stuff into storage. It was a great help.

Kimberly T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATINA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

damir d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger C.  |  Overall Experience 
Rating:
5.0

Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.

ruth m.  |  First Impressions 
Rating:
5.0

Thanks

Bobby L.  |  Overall Experience 
Rating:
4.0

Enforce Card swipe. Some customers did tail gate.

Ajay P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert d.  |  Overall Experience 
Rating:
5.0

Planned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.

SHEILA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shayla R.  |  Overall Experience 
Rating:
1.0

There was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another $200. And nobody has picked up the phone to call me back. Very disappointed in the service

Thomas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Love this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.

Rosa T.  |  Overall Experience 
Rating:
3.0

Fire/water damage

Shelley L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john t.  |  First Impressions 
Rating:
5.0

Marc, Rita, and all the staff are excellent!

William K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Y.  |  Overall Experience 
Rating:
5.0

Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!

JHANDA H.  |  First Impressions 
Rating:
5.0

Marc was very great and accommodating since the unit I booked was not available.

CIARRA A.  |  First Impressions 
Rating:
2.0

Initially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.

TIJUANA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabby N.  |  Overall Experience 
Rating:
5.0

Professional, caring, courteous staff. Thank you for exemplary customer care!

Maria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debi D.  |  Overall Experience 
Rating:
5.0

Great staff …always helpful.

Timothy J.  |  Overall Experience 
Rating:
5.0

All the staff were OUTSTANDING

Bill H.  |  Overall Experience 
Rating:
4.0

Thank you for keeping my items safe .

HARVETA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gopi N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adhi G.  |  Overall Experience 
Rating:
5.0

The two ladies helping us were awesome

Georgette B.  |  First Impressions 
Rating:
3.0

The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.

Russell C.  |  First Impressions 
Rating:
5.0

Great service!

Martha A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna B.  |  First Impressions 
Rating:
5.0

Muy buen servicio

LUIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendria L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

Staff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this one

Venkatesan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janiece B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

curnell j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICUSOR I.  |  Overall Experience 
Rating:
5.0

Everything was amazing and I will be back if I need a storage space in the future.

stephen j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria m.  |  Overall Experience 
Rating:
5.0

Staff is always friendly, professional and very helpful.

Jesus J.  |  First Impressions 
Rating:
4.0

The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.

KYLE H.  |  First Impressions 
Rating:
5.0

Love the staff members. Very friendly and out going.

Renita C.  |  First Impressions 
Rating:
5.0

The best uhaul building I have been too!!

Angela L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert d.  |  First Impressions 
Rating:
5.0

Customer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….

Roger C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad N.  |  Overall Experience 
Rating:
5.0

Very Easy and convenient! Thank you

Janiece B.  |  First Impressions 
Rating:
4.0

There were a lot of people trash in the door enter to the sttorage facility. Very trash.

albert w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

curnell j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susie t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noman G.  |  First Impressions 
Rating:
5.0

The manager went well beyond expectations, and then even some after that.

Tom S.  |  Overall Experience 
Rating:
5.0

Rita was so kinda snd very helpful!! Donna was very nice too!!

Donna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheilda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MESHIA B.  |  First Impressions 
Rating:
5.0

Very well run facility.

Robert S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

gina h.  |  First Impressions 
Rating:
5.0

Very friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.

Christi H.  |  First Impressions 
Rating:
5.0

The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.

Gerard L.  |  First Impressions 
Rating:
3.0

My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn’t available or wasn’t listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.

Kim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ALEXANDE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy S.  |  Overall Experience 
Rating:
5.0

Na

DELORIS B.  |  First Impressions 
Rating:
5.0

No complaints

Alfred C.  |  First Impressions 
Rating:
5.0

The representative who assisted me with the was exceptional!

RICHARD T.  |  First Impressions 
Rating:
5.0

Wonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.

Aaron V.  |  Overall Experience 
Rating:
5.0

Very helpful they went out of their way to find me what I needed. I really appreciated all the effort.

Timothy J.  |  First Impressions 
Rating:
5.0

GREAT OVERALL EXPERIENCE!!

ROSARIO T.  |  Overall Experience 
Rating:
5.0

Job well done

DARRELL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela G.  |  First Impressions 
Rating:
5.0

Only thing that was a problem was the access codes did not work and the staff couldn’t figure out why

Stephen H.  |  First Impressions 
Rating:
5.0

The Kathryn Road location is great. Clean facility and great staff. A+

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damir d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarisa B.  |  First Impressions 
Rating:
5.0

the customer experience was awesome do to Rita.

meredith W.  |  First Impressions 
Rating:
5.0

Very nice went above my expectations

AMEEDAH J.  |  First Impressions 
Rating:
1.0

Cannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.

Sebastian K.  |  Online Move In 
Rating:
5.0

Nice place. Very clean.

Robert S.  |  Online Move In 
Rating:
3.0

Access was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .

ISABELLA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debbie A.  |  First Impressions 
Rating:
2.0

The staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn’t even open the door because it wasn’t working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.

JANET P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASANDRA N.  |  First Impressions 
Rating:
4.0

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

SHEAU C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael O.  |  First Impressions 
Rating:
2.0

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

KASSANDRA ADEAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORENZO H.  |  Overall Experience 
Rating:
3.0

I couldn't move in on May 1st, because your national wide system malfunction.

Olga S.  |  Online Move In 
Rating:
5.0

Carissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.

Aaron V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marri Jayne M.  |  First Impressions 
Rating:
5.0

I really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.

Roosevelt A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Starr W.  |  First Impressions 
Rating:
5.0

Everyone except the driver Tina was professional and nice.

VALERIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARMANI E.  |  Overall Experience 
Rating:
5.0

The ladies at this location are wonderful! Their customer service is exceptional!

Jasmine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry K.  |  Overall Experience 
Rating:
2.0

When I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!

Patrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherrill T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y.  |  First Impressions 
Rating:
5.0

Rita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.

DAVID B.  |  First Impressions 
Rating:
5.0

All of the staff was very nice and helpful at this location

Troyell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

I was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.

Preston F.  |  Overall Experience 
Rating:
5.0

Great location Great employees Great service

Teresa H.  |  First Impressions 
Rating:
5.0

Very nice staff, especially Donna.

Debbie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryce P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew D.  |  Online Move In 
Rating:
5.0

Staff was always pleasant and very helpful.

Darrell M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey w.  |  Overall Experience 
Rating:
5.0

So helpful- great team!

Alexis C.  |  Overall Experience 
Rating:
5.0

Always friendly, have rented from this same location many of times and still will

ROBERTO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle A.  |  First Impressions 
Rating:
5.0

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Rating:
5.0

The management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.

PRENTICE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roosevelt A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie B.  |  Overall Experience 
Rating:
5.0

We appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.

Preston F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laura D.  |  First Impressions 
Rating:
5.0

Love my storage place nice and clean thank you

ESTHER S.  |  First Impressions 
Rating:
1.0

A course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

ALVIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vicky p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FEDELIS UCHENNA E.  |  First Impressions 
Rating:
5.0

great customer service

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather G.  |  Overall Experience 
Rating:
5.0

Thanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.

Sachein S.  |  Overall Experience 
Rating:
4.0

Liked this loaction and great size and nice team of cool people! Great team here Uhaul!

DAVID P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena J.  |  Overall Experience 
Rating:
1.0

Storage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty “Customer Ready” units. Not sure if my unit was chosen for office convenience or In spite of my complaints.

TERRAN B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

BYRON P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence A.  |  Overall Experience 
Rating:
5.0

The lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I’ve ever had. Thank you.

bowen l.  |  First Impressions 
Rating:
4.0

At the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.

PATRICK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aidan V.  |  Overall Experience 
Rating:
5.0

The staff member we rented a storage unit from was excellent. Thanks guys!

Paul L.  |  First Impressions 
Rating:
4.0

The retractable door should stay open longer, pass 7pm. At least to 10pm

Jacobie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clay B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi C.  |  Overall Experience 
Rating:
3.0

There is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I’m told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back

Ashley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg w.  |  First Impressions 
Rating:
5.0

Great location. Always clean and well lit.

Josiah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clay B.  |  First Impressions 
Rating:
2.0

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda p.  |  First Impressions 
Rating:
1.0

I cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.

Travis P.  |  Overall Experience 
Rating:
4.0

N/A

David S.  |  Overall Experience 
Rating:
3.0

Had trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.

Andrew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Subramanian M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria J.  |  Overall Experience 
Rating:
4.0

The clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no “they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that “no” I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.

Wayne C.  |  First Impressions 
Rating:
4.0

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Rating:
3.0

I’m canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else

Jennifer R.  |  First Impressions 
Rating:
5.0

Awesome uhaul company location right here

Duran L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca B.  |  Overall Experience 
Rating:
1.0

I came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.

AARON A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  Overall Experience 
Rating:
5.0

Great service

Mohamed S.  |  Overall Experience 
Rating:
4.0

I always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.

Bennie J.  |  First Impressions 
Rating:
5.0

Very nice staff, clean lobby space adhering to social distancing guidelines.

Patrick G.  |  First Impressions 
Rating:
5.0

Easy online process! Worked perfectly!

Kevin G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SHERREYL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela K.  |  Overall Experience 
Rating:
5.0

Great facility and friendly office employees!

Liz H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela K.  |  First Impressions 
Rating:
5.0

Even during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.

Valerie and Kenneth W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Treva P.  |  First Impressions 
Rating:
1.0

The store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again

roy g.  |  Overall Experience 
Rating:
5.0

The rep was friendly albeit slow.

Patricia R.  |  First Impressions 
Rating:
3.0

Had a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.

Nicky R.  |  Overall Experience 
Rating:
5.0

Miracle was very helpful.

Kathleen G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY B.  |  First Impressions 
Rating:
5.0

Awesome service and staff

Zerita H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
4.0

No comments

Adam K.  |  Overall Experience 
Rating:
5.0

Thank You, convenient loading area and access hours.

THEODORE D.  |  Overall Experience 
Rating:
4.0

Overall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.

donald c.  |  Overall Experience 
Rating:
5.0

Staff patient and helpful made everything easy during a stressful time

Kc S.  |  Overall Experience 
Rating:
5.0

The customer service was exceptional!

lamont b.  |  First Impressions 
Rating:
5.0

Stayed after closing hours to assist me!

brandon m.  |  First Impressions 
Rating:
5.0

The staff was professional and friendly. The facility was secure and clean.

jane b.  |  Overall Experience 
Rating:
5.0

I maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!

Dow D.  |  Overall Experience 
Rating:
5.0

Donna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!

Valerie and Kenneth W.  |  First Impressions 
Rating:
5.0

Met all expectations.

Tim G.  |  Overall Experience 
Rating:
5.0

The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.

Shari S.  |  Overall Experience 
Rating:
1.0

Not bad or good customer service. It was just no service period. Staff didn’t see to care too much about the client. Very indifferent.

marvin a.  |  Overall Experience 
Rating:
2.0

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

Jana P.  |  First Impressions 
Rating:
5.0

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  First Impressions 
Rating:
5.0

👍

Chris L.  |  Overall Experience 
Rating:
5.0

Good experience

Deborah H.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Sal C.  |  Overall Experience 
Rating:
5.0

Thanks for assistance when I needed it.

Mary M.  |  Overall Experience 
Rating:
5.0

Worked out well. Nice storage area.

Sal C.  |  First Impressions 
Rating:
4.0

There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.

Ken M.  |  Overall Experience 
Rating:
5.0

Very professional, helpful and very nice.Great facility and staff.

Halli S.  |  Overall Experience 
Rating:
1.0

The front desk people here are clueless with their process! It’s a nightmare renting a truck with this place!

camille c.  |  Overall Experience 
Rating:
5.0

Thank you for a pleasant experience during a very difficult time in our lives

Albert H.  |  Overall Experience 
Rating:
4.0

The only issue I saw is that it was not enough help and the line was long

arthur p.  |  Overall Experience 
Rating:
1.0

The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.

Karen B.  |  First Impressions 
Rating:
4.0

The after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.

Jamie F.  |  Overall Experience 
Rating:
4.0

Why yal do not honor govt discount or militarty discount

Katina J.  |  Overall Experience 
Rating:
3.0

My experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....

Ken M.  |  Overall Experience 
Rating:
1.0

Everything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.

Elvin G N.  |  Overall Experience 
Rating:
5.0

Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.

Liz H.  |  First Impressions 
Rating:
5.0

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  First Impressions 
Rating:
5.0

The only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??

Sean K.  |  Overall Experience 
Rating:
5.0

Thank you!

sharon c.  |  Overall Experience 
Rating:
5.0

Great Experience

GEOFFREY B.  |  First Impressions 
Rating:
5.0

Everyone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.

jill r.  |  Overall Experience 
Rating:
5.0

The representative was very knowledgeable and speedy getting us set up. The entire process was easy!

Russ M.  |  First Impressions 
Rating:
5.0

The young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.

jill r.  |  First Impressions 
Rating:
5.0

The personnel were helpful and polite and the experience was good.

pam w.  |  Overall Experience 
Rating:
4.0

Faculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.

Samantha V.  |  Overall Experience 
Rating:
5.0

Bryan was great

David P.  |  Overall Experience 
Rating:
4.0

I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.

Kimberly L.  |  First Impressions 
Rating:
5.0

Great facility and staff.

steven k.  |  Overall Experience 
Rating:
5.0

Gr8 facilitates and service. Thanks! 🤠

byron h.  |  Overall Experience 
Rating:
5.0

Great service

Andrew F.  |  Overall Experience 
Rating:
5.0

My customer service sales person was great!

Christina J.  |  First Impressions 
Rating:
3.0

The reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.

CECILIA P.  |  Overall Experience 
Rating:
5.0

Rented here for over 10 years-always safe & clean.

LISA F.  |  Overall Experience 
Rating:
5.0

Our experience was very good and we recommend to it all.👍🏻

Shruti S.  |  Overall Experience 
Rating:
4.0

I was pleased with the facility and service.

Lisa G.  |  Overall Experience 
Rating:
4.0

After this location falsely accused and charged me 100.00 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.

LESLIE L.  |  Overall Experience 
Rating:
5.0

The staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!

Deborah J.  |  Overall Experience 
Rating:
5.0

Moved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.

teresa h.  |  Overall Experience 
Rating:
5.0

Good experience for the past 4+ years

TIMOTHY B.  |  Overall Experience 
Rating:
5.0

One of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.

PAUL B.  |  Overall Experience 
Rating:
5.0

None

DEAN S.  |  Overall Experience 
Rating:
5.0

Great place

Timothy N.  |  Overall Experience 
Rating:
5.0

Good service!

Jin C.  |  Overall Experience 
Rating:
5.0

Great expering

Sherry S.  |  Reservation 
Rating:
5.0

Thanks😃

beverly t.  |  Overall Experience 
Rating:
5.0

I received excellent service from the staff.

Starlynn S.  |  Overall Experience 
Rating:
5.0

I noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.

Terri C.  |  Overall Experience 
Rating:
1.0

The person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees

JASON T.  |  Reservation 
Rating:
5.0

Nice facility

Rodney S.  |  Overall Experience 
Rating:
5.0

I have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.

DIANNA O.  |  Overall Experience 
Rating:
5.0

A young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.

david l.  |  Overall Experience 
Rating:
5.0

James at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.

BOB H.  |  Reservation 
Rating:
3.0

The website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.

Leigh P.  |  Overall Experience 
Rating:
4.0

This place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.

Tiffany C.  |  Overall Experience 
Rating:
2.0

I got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".

STEPHANIE G.  |  Overall Experience 
Rating:
5.0

They were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED

kasai e.  |  Overall Experience 
Rating:
4.0

Overall efficient and pleasant experience

Joshua L.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top