Customer Reviews for U-Haul Moving & Storage of North Anchorage

3,570 reviews

5700 Boundary Ave   Anchorage, AK 99504

(907) 331-6233

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(907) 331-6233

5700 Boundary Ave
Anchorage, AK 99504

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

the truck's gas tank was almost empty, i had to go to the nearest gas station to keep it from running out of fuel. the engine is a v10, so it's going to use a lot of fuel just starting up.

Merle Acoman 
Rating:
5.0

Would and have recommended you

Jim Parrish 
Rating:
5.0

Good customer service!

LARRY GROSS 
Rating:
5.0

Customer did not leave a comment.

you thao  |  Overall Experience 
Rating:
5.0

I want to personally thank Jaden (not sure exactly how to spell his name). But he was very Johnny on the spot and resourceful. Helped me find the right dolly's and trailer connector and had amazing customer service skills that don't seem to be present very often in the world today. I'll keep coming back to this location as long as he's there to help me. I don't know if I would come back if he wasn't there. Please take care of your hard working employees. Jaden has drive and can make you money by selling your image and reputation even before a customer walks in the door.

Timothy Craft 
Rating:
5.0

😋

rafael andujar-concepcion 
Rating:
5.0

Customer did not leave a comment.

ray gauthier 
Rating:
5.0

Customer did not leave a comment.

Taylor Alaelua 
Rating:
5.0

Customer did not leave a comment.

TreShawn King-Dunbar 
Rating:
5.0

Everything was excellent except no gas when I pickup the truck so I went to gas station filled up

JAY QUAN 
Rating:
5.0

Customer did not leave a comment.

barbara frankson  |  Overall Experience 
Rating:
5.0

Nothing. Everything worked according to plan, it was nice and smooth for us to haul some things from Costco to Alaska Air Cargo. Thank you so much! We appreciate it a million!

Kenneth Jackson 
Rating:
5.0

Joseph was excellent helping getting us hooked and everything returned.

John Mykel 
Rating:
5.0

Customer did not leave a comment.

OPAL HARRIS 
Rating:
5.0

Customer did not leave a comment.

Travis Mills  |  Online Move In 
Rating:
3.0

The service was good however the trailer was filthy on the inside I moved a couple of couches that ended up getting dirty because if it. I would have appreciated someone helping me hook up the trailer it would have made things a little easier.

Noah Jackson 
Rating:
5.0

Wash exterior before sending out

Kevin Jones 
Rating:
4.0

Customer did not leave a comment.

Aimee Strange  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome McArthur 
Rating:
4.0

Customer did not leave a comment.

STEPHAN RUDD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Twombly 
Rating:
5.0

Customer did not leave a comment.

LAR TINAI 
Rating:
4.0

Customer did not leave a comment.

Karen Chernikoff   |  First Impressions 
Rating:
5.0

Easy to order, pickup, and return.

ROBERT DONOHUE BOYER 
Rating:
4.0

It was not defrosted. No one told us where or which truck it was. Just gave us a key. The vehicle had spilled dried beverage sticky on the cup holder. Not impressed but served the purpose. The tow light was on. Not sure if it was because of icey roads.

Leslie Jennings 
Rating:
5.0

Customer did not leave a comment.

Keith Godfrey  |  First Impressions 
Rating:
5.0

Alway make sure your product is in excellent condition, continue to grow for excellence in Custom Service

Rashidah Abdur 
Rating:
5.0

Customer did not leave a comment.

faauutupu Mulitauaopele 
Rating:
5.0

Great customer servie, staff was friendly. Will rent again.

gao yang 
Rating:
5.0

Alway very knowledgeable and friendly not to mention fast service.

Corinna Kanaina 
Rating:
5.0

Great customer service and very helpful people.

Talofa Savusa 
Rating:
5.0

Customer did not leave a comment.

jenny nakai  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Barclay 
Rating:
5.0

Customer did not leave a comment.

suzan armstrong 
Rating:
5.0

Customer did not leave a comment.

Ryan Melander 
Rating:
5.0

The sending location, recieving location, and movers were all great. So many other parts of my move had difficulties so I am grateful each part of the ubox team delivered.

William DeMolina 
Rating:
5.0

Customer did not leave a comment.

Rutayisire Richard 
Rating:
5.0

Customer did not leave a comment.

OPAL HARRIS 
Rating:
5.0

Return was flawless, staff was helpful!

WANDA GABRIEL 
Rating:
5.0

Customer did not leave a comment.

Joey Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher glashaus 
Rating:
1.0

Main doors were always locked. Key card never worked. When I addressed these issues with the manager I was ignored. I chose U-Haul because you provided a service that I wanted which were hours of operation from 7:00 a.m. to 7:00 p.m. the doors and the staff were never there at 7:00 a.m. causing me delays to gather my work tools from the storage unit to work I haven't heard lost revenue due to that all because of a lazy manager who doesn't care about anything but herself.

JOHN WALKER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Glidden 
Rating:
4.0

I appreciate how clean in sight and smell the units remained my entire time as a user. My only critique is the homeless drug users who would hide out in small spaces until after-hours and then they would eat and “play” at night when there wasn’t an employee onsite. There were several times I was uncomfortable there alone.

MICHAELA TEATER  |  Overall Experience 
Rating:
5.0

Diane and her staff are working diligently for the customers day and night. Customer satisfaction and service are at the forefront of their priorities. Thank you for your dedication and attention.

Harley Semaken  |  Overall Experience 
Rating:
5.0

Employees are awesome very courteous Everything was perfectly taken care of...

George Tauriainen 
Rating:
1.0

Ordered 8 U-boxes with online quote of approx. $15,500 to ship to KY and was told after loaded and back to warehouse the shipping contract would by $18,300. This was misleading price quoting. My moving company owner, Alan of Allstar Movers, who loaded the boxes, witnessed the pricing when I ordered them. He gave me the Uhaul manager contact for DIANE and she has not responded to my text requests for price change. Very poor business practice and unprofessional customer service to handle this clear price issue.

Douglas Cummings 
Rating:
5.0

Customer service and cleanliness of the store was fantastic. Agents kindly explained how to file a claim for the damaged roof and were helpful while returning the trailer.

Justin Palmer 
Rating:
5.0

Bradley was a great associate and very quick and responsive.

Alicia Dearwent 
Rating:
5.0

It would be nice to have lighting over the units themselves, to better see the contents.

William Shoot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucy Henry 
Rating:
5.0

Easy in, easy out. Smooth transaction

david barney 
Rating:
5.0

Customer did not leave a comment.

ponifasio kelekolio 
Rating:
5.0

Great customer service

Azara Mohammadi 
Rating:
5.0

Customer did not leave a comment.

Mickie Pascar 
Rating:
5.0

Customer did not leave a comment.

Fernando Vargas 
Rating:
5.0

The U Haul company and staff are OUTSTANDING!!!!! I highly recommend U HAUL!!!!!!

Jim Parrish 
Rating:
1.0

The dude who issued the truck is rude and condescending. No people or customer service skills. Instead of showing me where the truck was he kept telling me " read the number on the key and the top right"

Tim Jefferies 
Rating:
5.0

Customer did not leave a comment.

Steve Eleshansky 
Rating:
5.0

I couldn't get the app to load the return screen for the truck I tried and tried and finally gave up and just put the keys in the drop off

David Guthrie 
Rating:
5.0

Drop off location was amazing. The fixed all issues that I had and made sure I was very satisfied.

suzan armstrong 
Rating:
5.0

Great customer service. THE UHAUL APP SUCKS and Never works.

CHRIS GILPIN 
Rating:
5.0

Customer did not leave a comment.

jamillet espinal 
Rating:
5.0

Customer did not leave a comment.

Daniel Rodriguez 
Rating:
5.0

Had to go through three trucks to be able to leave and be able to move things. First truck door would not open and had to return to site for them to look at it, they got it open and then it would not close for them. So they put me in to another truck, truck 2. Truck twos battery would not start when the worker went out to warm the car up. Truck 3 finally turned on but was missing a windshield wiper, which they replaced before leaving lot, but accelerator was struggling with hills. Still finished what I needed with this truck because it drove.

Sarah Joseph-Ford 
Rating:
3.0

At check was difficult

Brenetta Beltz 
Rating:
5.0

Thank u

Suhail Pena 
Rating:
4.0

Customer did not leave a comment.

Mykim O'Hara 
Rating:
5.0

Customer did not leave a comment.

Radames Figueroa 
Rating:
5.0

Customer did not leave a comment.

DAMETRA MCBRIDE 
Rating:
5.0

Customer did not leave a comment.

Joey Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Mangini 
Rating:
5.0

Customer did not leave a comment.

Joshua George  |  First Impressions 
Rating:
3.0

The truck condition was borderline unsafe. The driver's door did not close without slamming it. The key does not unlock the driver's door so you have to unlock the passenger door and climb into the driver's seat. The traction control doesn't work which makes it questionable in Alaska during the winter. The gauge cluster was cracked and taped back together.

John Wisdom 
Rating:
5.0

Customer did not leave a comment.

kenneth wright 
Rating:
3.0

I still have not received my receipt for my truck use yesterday. Multiple signs posted said to wait in the car to return the equipment for a staff person to come out, but I gave up and went inside.

Laura Herman 
Rating:
4.0

Customer did not leave a comment.

izaak cook  |  Overall Experience 
Rating:
2.0

I do not like the way you tell people to cut the line when they are checking in. It puts me in a very strange position where I have to say "hi I'm cutting in front of you." Also, the cab was filthy, the windshield cracked in several places, and the vehicle handled very poorly.

ADAM JACOBSON 
Rating:
5.0

Customer did not leave a comment.

Ivon Coleman 
Rating:
4.0

The only issue was that the fuel level was at 1/2 tank. The weather was lousy, and I didn't notice it right away or I would have said something. I left it with a full tank when I returned it.

Michael Hicks 
Rating:
5.0

Raymond is awesome! He deserves a promotion and a pay raise! Thank you.

James Bethany 
Rating:
5.0

Raymond was Extremely professional and patient with my reservation. He should be commended for hos efforts!

James Jackson 
Rating:
5.0

Such an easy and painless experience! Great customer service, I don't see any room for improvement!

Janelle Mullen 
Rating:
5.0

Windshield on truck had crack Otherwise perfect rental experience

Diane Ferrero 
Rating:
5.0

Thanks for everything 🤙🏽

Ioane Puni 
Rating:
2.0

They didn’t have my uhaul ready and it also didn’t have any gas in it so I had to get gas before hand. They also rented me a storage unit on the first floor and then didn’t have one available. False advertisement

aundrea green  |  First Impressions 
Rating:
5.0

The lock box's for the keys were frozen and cold. I would suggest a lockbox to not be frozen and in the warm place. The same time, some other person tried to get their keys out but could not get it with the code and had to come in next business day. Keep the snow off the vehicles because I had to clean snow off the van. The drop off key station was frozen and could not deliver the key back but had to put it in where I got the key from., still frozen.

Tatyana Avugiak 
Rating:
5.0

Customer did not leave a comment.

Malcolm Minter 
Rating:
3.0

Customer did not leave a comment.

Margaret Silva 
Rating:
5.0

Customer did not leave a comment.

ROBERT POSMA 
Rating:
5.0

Customer did not leave a comment.

Lamar Napper 
Rating:
5.0

We’re very helpful with anything I needed

Gary Annis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Weaver 
Rating:
5.0

Customer did not leave a comment.

Rosa Imgalrea 
Rating:
5.0

I really appreciate how easy this location makes renting equipment.

Arthur Wholly 
Rating:
5.0

Very smooth rental. Customer service was friendly and efficient.

Craig Paulus 
Rating:
5.0

Raymond is super professional and goes above and beyond to help with whatever I needed. Give him a promotion and a raise! He is a valuable asset to U-Haul.

James Bethany 
Rating:
3.0

I mean it was convenient, I needed a large truck and it was definitely provided, but it wasn’t in the best condition and I wasted at least 20 minutes just waiting for the truck to warmup and de ice the windshield. Would have been nice if it was prepared for my scheduled pick up time. There was also trash from the previous user. Also the check engine light was on, which the employee stated “it’s perfectly safe to drive” but that wasn’t really my concern, more so why are there lights on on a rented vehicle. I get that a lot of people use the vehicles, but I would expect a bit more care to go into their maintenance than what meets the eye.

Claire Murphy 
Rating:
5.0

Customer did not leave a comment.

Michelle Kinsler 
Rating:
5.0

Customer did not leave a comment.

Taumohaapai Filise  |  Overall Experience 
Rating:
5.0

Had some issues with the ac knob and the wiper blades did not work well in the winter weather . Besides that the experience was excellent.

richard mercado 
Rating:
5.0

Customer did not leave a comment.

Sergio Hernandez Esparza 
Rating:
5.0

Customer did not leave a comment.

David Ellis 
Rating:
5.0

Customer did not leave a comment.

Joseph Sowards 
Rating:
2.0

I paid for uhaul half pack of furniture blankets and a dolly only received 2 blankets, the uhaul was preloaded and I didn't have a light to check the green bag that well saw blankets assumed they had the right amount.... I also pulled several pieces of trash out of the back and cab when I first got it so no I didn't get it clean. This truck was so dirty on the outside and the inside my coat got filthy when I bumped against it.. I had to extend my rental due to snow storm in Anchorage went to open truck and half of it was filled with snow... Through a latched and locked door . Took forever to get it out to finished loading it. Cleaned it out took it back and they charged me a cleaning fee.... I HAD TO CLEAN IT WHEN I GOT IT!!!! SO I WANT A CLEANING FEE AND REIMBURSEMENT FOR THE MISSING FURNITURE BLANKETS!!!!! I've rented several times through the same place but this time it was a disaster and I don't honestly know if I'll ever us their service again at this point.. btw that truck needs to see a mechanic it seemed to have a misfire or something it was very sluggish and those bald tires are dangerous.

Daisy Sycks 
Rating:
5.0

Customer did not leave a comment.

ossie davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YUMI MCCULLOCH  |  Overall Experience 
Rating:
5.0

I would first off the price is a way to expensive and when you get charged one should be being one price you shouldn't be being charged a higher price on the next time if you say your vehicle is going to be certain amount a day it should be that certain amount that day now if you're going to give out equipment that stuff better not be busted because having busted equipment means you we as the customers have to spend more money to fix you up your machine you're messed up machines

Phillip Pooley 
Rating:
5.0

Customer did not leave a comment.

Terry Crossley 
Rating:
5.0

Pretty easy going throughout the whole thing, super friendly and helpful workers. Will definitely check them out next time I need anything they can provide.

Britney Knack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel voth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Bond 
Rating:
5.0

Customer did not leave a comment.

Juan Salazar 
Rating:
5.0

Customer did not leave a comment.

Rebecca Gomes 
Rating:
5.0

Customer did not leave a comment.

carlton bryant 
Rating:
4.0

Was charged a cleaning fee. The van was dirty when we got it. All we moved was a boxed TV from best buy for black Friday. There was sheet rock dust from a previous person. And the floor was pretty dirty. I did not get to take pictures as my husband drove it and we were in a rush.

Kimberly Wood 
Rating:
4.0

My unit was supposed to include a free lock inside for storing my items however it did not, the app for the truck did not work at all most of the time either.

Caleb Wigginton  |  Online Move In 
Rating:
5.0

i forget the woman that helped me when i picked up the truck, she made the kinda awkward moment when the loonie toon vagrant left easier to endure and she wasn’t judgmental about dude so that was cool. staff was responsive and helpful when i needed to extend my rental and raymond was beyond helpful and personable with me when i brought the truck back. and i greatly appreciate the promissory note privilege and i’ll see ya’ll friday for the overages i incurred.

Frances Merculief 
Rating:
5.0

Everything was exellent besides cleanning inside the truck. Need more cleaning experience/Deep clean

lauititi matau 
Rating:
5.0

Customer did not leave a comment.

Christina McCoy 
Rating:
5.0

Customer did not leave a comment.

Christina McCoy 
Rating:
4.0

Customer did not leave a comment.

Erin Petersson 
Rating:
5.0

All good...

David Gonzales 
Rating:
4.0

Customer did not leave a comment.

Erica Barbosa 
Rating:
5.0

Customer did not leave a comment.

Alisi Sitagata  |  First Impressions 
Rating:
3.0

I say no to the low lit because there is no light in the unit, only in the hall.

Shenai Simeon  |  Overall Experience 
Rating:
5.0

Excellent customer service from the guys that were at the office. They were shoving snow outside, clearing it for customers—good people who care about their safety and clients.

Theresa Ah-Siu  |  First Impressions 
Rating:
5.0

I secured a storage but never used it so closed after two months as plans changed.

Leola Monteiro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juliana Crandall  |  Overall Experience 
Rating:
4.0

Staff is generally unavailable at this location as they are almost always out and about helping other customers or handling other issues in the back of the store. When I opened the storage unit there was no one in the office space for almost 15 minutes.

JONATHAN JESSEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Parker  |  Overall Experience 
Rating:
5.0

The guy that helped me was very nice.

mckayla graves  |  First Impressions 
Rating:
3.0

My overall experience was not great. Some kinda fraud when I would pay my bills with money order of 2hundred. I'd get late fees add on and constantly get notifications that said your last payment of 130 you still owe 70 plus the now fraudulent 50dollar late fee. That kept compounding, then I paid early to keep same rate for rest of the year. They kept over charging me to the new rate, and wouldn't expect the payments saying that it's partial. Then access another 50 dollar late fee . Next it compounds again. I had bad dreams and crazy anxiety of them auctioning my little bit of stuff off nightmares people. I believe the Boss lady Mrs Diane who is an absolute amazing manager is great and deserves a raise far as I'm concerned. Has emplimented a new system where they now take a picture of the money order. (I do always take a picture and the time/date. It's a good habit to use when paying with instruments like money orders cashier ,check ,checks. She's fair and will try to help you! I can't say enough about her professionalism! Mrs Diane you are a sweet special lady and I really appreciate your patience and help. I got my mother's pictures and few things back that would've been tossed out at a auction! Thank you for everything may God grant you passage in your time of need. Peace ✌️ outta here . Sincerely MMQ.

mazceo quarterman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L Wilson Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myrtis Gregg  |  Online Move In 
Rating:
5.0

The staff was 5 star, they were very helpful with a problem I had, and I was very satisfied.

TOMMY BROWN  |  Overall Experience 
Rating:
4.0

Only issue we had was a mix up on the size of storage we needed. We set up a 10x10 and got a 5x10 instead. Had to throw 100$ towards the bigger unit instead of it being free.

Seth Winston  |  Overall Experience 
Rating:
4.0

Employees were really helpful, but the first unit they rented me was already rented to someone! When I went to look at it, there was a lock on it. Luckily, the employees were still hanging out in the office even though it was after hours and stayed to help me.

Julia Savage  |  First Impressions 
Rating:
5.0

After being at so many other storage sites in Anchorage, this one is now high on my list. Clean facilities, I’m at ease knowing it’s secure, and the complimentary carts impressed me! Thank you so much! I will definitely be using U-Haul for all my storage and rental truck needs.

Creacy Boggess  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leola Monteiro  |  First Impressions 
Rating:
5.0

Great service but I think that if you loose your keys, you should have a deadbolt cutter on the premises. I was locked out for a year and a half. We finally bought a lock cutter ourselves. Outside of that I love everything else about my experience and would definitely recommend you.

Diane Joseph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane Aikman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenista Carpenter  |  Overall Experience 
Rating:
5.0

Clean, friendly and efficient!

Daniel Lush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenten Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

valorie nealeigh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenny nakai  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Bick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paulette doubrava  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william mckinney  |  Overall Experience 
Rating:
5.0

I did the help of Uhaul tracking to get a trailer (6' x 12') located in Anchorage not Fairbanks.

Albert Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis Herndon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Wyse  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Coya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Wingster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paulette doubrava  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Hilton Hallock  |  Overall Experience 
Rating:
5.0

Friendly and patient staff!! So, enthusiastic about assisting customers to ensure we are satisfied and that is 100% true.. For me, I felt that genuine pride of being a Uhaul employee..They were just radiating positive Vibes when I was there.

Keisha Trice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Britton  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Andrew Garnand  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

dakota wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corrine williams  |  Overall Experience 
Rating:
5.0

So far its been a breeze!

Brandi Hardon  |  First Impressions 
Rating:
3.0

I asked multiple times for my latch of storage unit to be fixed for 2 years and it never was.

Christopher Lawton  |  Overall Experience 
Rating:
5.0

This place is clean and secure, and Diana is a great manager.

Yveline Joseph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Borges  |  Overall Experience 
Rating:
4.0

Due to my working hours the facility should be open a little longer for people who work to 0500 during the week.

izaak cook  |  Overall Experience 
Rating:
3.0

The newly staff is not friendly , I was there over a year and ran late with payments on the tail end of my stay , was not polite in asking for payment

Jebther Grace  |  Overall Experience 
Rating:
2.0

Constant breakins of units while accessing my unit and no employees to be seen. Uhaul trucks stored too close to doors making it hard to pick up from unit.

Brent Foley  |  Overall Experience 
Rating:
4.0

After a second attempt, I was finally able to store my items. Initially reserved a unit in January 2023 and when I arrived April 22, 2023, after relocating from North Carolina, I was informed there were no available units. Thankfully when I returned April 28, 2023, a unit was available.

pamela DAVIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jordan Oetjen  |  Overall Experience 
Rating:
5.0

The Manager Dianne is absolutely fabulous, her ability to multitask so many dynamic situations at this location is amazing. She has a fantastic crew and all are extremely knowledgeable and friendly. Honestly, this is the only location I would ever use again. Thank you for an incredible experience.

Tim Hutter  |  Overall Experience 
Rating:
5.0

Your staff and facility are excellent they meet and exceed my expectations of a storage facility they are very friendly and courteous

Robert Bick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Kroto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Glenn Martin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Ferrelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Borges  |  First Impressions 
Rating:
3.0

The staff was wonderful. However, the computer system made it difficult for staff to do their job, and assigned me an occupied unit. The staff worked diligently to get me squared away, but between the initial reservations glitches, computers freezing and wrong units, the score is lower.

Juliana Crandall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Gaynos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Owens  |  First Impressions 
Rating:
5.0

I was helped significantly by your facility and it is the bougeyest storage unit I have ever had. I feel like my belongings are safe, if I need anything that the staff will be there for me, and like I'll be able to keep moving forward with my life thanks to having this space.

Sam laudert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA NEALE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william flecha  |  Overall Experience 
Rating:
1.0

Communication is very poor. The late fees and extra costs are unreasonable. The manager is very rude and unwilling to show any willingness to help people that are experiencing a hardship. Facility had cockroaches in the restroom.

Kasandra Kohler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Gaynos  |  First Impressions 
Rating:
5.0

They were very helpful and friendly.

Helen Sutton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adeline Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tim Hutter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simone Crawford  |  Overall Experience 
Rating:
5.0

Wonderful customer service!

Corinna Pohl  |  First Impressions 
Rating:
1.0

I did not receive the lock I was supposed too on check in. Additionally, I signed up after being offered my first month free with a one way uhaul move. As I had a one way move I reserved a storage unit. During the visit to the office there were numerous computer issues and then, the day after I moved in, Uhaul tried to charge me for my first month. I'm very unhappy!

BETHANN HAWLEY  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CAROLINA CUELLAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ilsa burton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

izaak cook  |  Overall Experience 
Rating:
5.0

Great to work with! Moved out was easy and smooth.

Judy Rodgers  |  Overall Experience 
Rating:
5.0

Needs to be 24/7

jonnathan Rolig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Brower  |  Online Move In 
Rating:
5.0

Staff was always friendly and very helpful

Shelly carl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Guthor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shivonne Gouldman  |  First Impressions 
Rating:
3.0

I rented a uhaul and a storage unit because online uhaul stated that if you rented a uhaul moving truck or van that you would be able to get a storage unit as well with the first month free of charge. Well, I got the truck and went to rent the unit and the guy at uhaul charged me 85 dlars for the unit first month. I mentioned to him and showed him online where it stated that the first month was supposed to be free and he told me that they don't do the first month free u less your not an anchorage resident. I was extremely upset a out the situation. Because that's absolutely false advertisement and I really couldn't afford to pay that 85 dollars right then.

Ashley Siefke  |  First Impressions 
Rating:
5.0

Uhall is good but they need more friendly staffs and helpful ,,but is a close by and we live it

yamundow gai  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christian Malgeri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Deakins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith Pohlman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JADEN JABAAY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY BENT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana Vanderpool  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelbi Decker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YUMI MCCULLOCH  |  First Impressions 
Rating:
5.0

It was a clean and safe place to store my stuff. The facility and people were nice.

Keirin Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey Esteron  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chilin Glasco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Wick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber lain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Clemans  |  Overall Experience 
Rating:
4.0

The alarm resets after a certain time, and go off if you don't swipe in again. It's loud enough to damage your hearing, which is unnecessary.

Joe Pridgen  |  Overall Experience 
Rating:
4.0

I work non typical hours. And having limited business hours to access my belongings is inconvenient. Yes 24hr access was offerd.. but it was for purchase. I feel $125. A month for one of the smallest units should include 24hr access. I also do not appreciate the yearly cost increase. I orginally got a storage unit because I lost my job and had to move due to covid. And I feel taken advantage of. Not only that. But there has been no talk about refunding the money I have already spent on this months rent. Maybe I dont understand how you do storage units..

jon schmelz  |  Overall Experience 
Rating:
5.0

Always professional and great service at this location.

KEVIN PEMBERTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Vanderpool  |  First Impressions 
Rating:
5.0

TOO EXPENSIVE

JOHN BOYLAN  |  Overall Experience 
Rating:
5.0

Everything was well maintained and the employees was very helpful in every way

James Nelson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ethan May  |  First Impressions 
Rating:
5.0

Beautiful, clean, modern, super secure. Very impressed with the entire facility!

BARBARA KENYON  |  Overall Experience 
Rating:
3.0

It takes 2 hours to get answers when I would call. I was 4 times calling and was on hold 3 hours. Need to keep 1 or 2 people in front desk. We would have gone looking for employer to seek help. Needs more workers to be responsible.

LUZ RIVERA  |  Overall Experience 
Rating:
5.0

Great awesome place for your belongings

Jovita Morgan  |  Overall Experience 
Rating:
5.0

Thanks 😊.

mary beans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Lewis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Raul VidalMartinez  |  Overall Experience 
Rating:
5.0

The staff always professional and friendly. Very clean place.

Nina Fox  |  Overall Experience 
Rating:
5.0

Excellent facility and easy to use. My only complaint is that the annual price went up significantly each year.

Jed Dixon  |  Overall Experience 
Rating:
5.0

Busy place but always helpful!

Ann Weisel  |  Overall Experience 
Rating:
5.0

Thank you.

Debra Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim McFall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tauinaolapuni fetui  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronald Rogers Jr.  |  Overall Experience 
Rating:
3.0

The facility seems short staffed (ALWAYS). Waited on hold for OVER two hours Saturday, and have been on hold, then called at the same time, requesting the status of a truck. The staff are disorganized at times (misplaced keys, vehicle whereabouts).

ENRICO NEWBILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Biggs  |  Overall Experience 
Rating:
5.0

The clerk was very professional and helpful throughout the whole check in process

thurman reed  |  First Impressions 
Rating:
5.0

It’s safe, clean, and secure, I love it.

Lose Malaetia  |  First Impressions 
Rating:
5.0

I really enjoy the helpful staff at this location. I have been doing business with them since they have opened. I highly recommend them to everyone..

Helen Sutton  |  Overall Experience 
Rating:
5.0

The gentleman that got my storage unit all set for me was great. I believe his name is Cade. He made sure I had everything I needed and answered all my numerous questions.

Tami Castleberry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathon Sanders  |  First Impressions 
Rating:
2.0

Head manager lady was awesome and helped me get my move-in process quickly, without any stress or problems. The facility was nice and clean when I arrived, and the cleaning lady in the storage was polite & helpful when I went to my unit. I highly recommend this uhaul facility. The employees are wonderful.

Gracy Larson  |  First Impressions 
Rating:
2.0

My unit got broken into and over $4,000 worth of stuff got stolen. My 24hr access never worked. Most the people working there had no clue how to operate their system or would close early/open late

steven celmer  |  Overall Experience 
Rating:
1.0

Fhjkkkkk

desmond oconnor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leland Jakcsy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna smith  |  First Impressions 
Rating:
3.0

I was told that I would get a free lock on move in but there was no lock in my unit and was told I had to pay for it.

Christopher Cook  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dale engle  |  Overall Experience 
Rating:
5.0

All of my dealings with Uhaul so far have been 💯 positive. I would recommend it to anyone. Storage units in Anchorage clean, locked, organized, heated. Really a positive experience.

Rosalie Brown  |  First Impressions 
Rating:
3.0

Had billing issues need resolved

KENNETH PEDERSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON CAUSEY  |  Overall Experience 
Rating:
3.0

Being able to access your unit 24/7 would be nice

cody Specht  |  Overall Experience 
Rating:
5.0

thank you very much for my storage unit nice and warm

WILLY TOPKOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGIDOR CASTRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN ARAIZA-ALCAREZ  |  Overall Experience 
Rating:
3.0

Second day there, my neighbors lock was on the floor all drilled out busted in pieces and we opened the door and go figure it’s completely empty. Not very comforting it’s that easy to do that here and nobody noticed at all otherwise they’d of cleaned it up.

Felicia Haynes  |  First Impressions 
Rating:
5.0

The service here is second to none. Each unit has its own security, which is well worth what you have to pay. You can also spend an extra $10 to have 24/7 access to your unit. I give this location 5 stars!

JOSEPH CAMP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy romer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez  |  First Impressions 
Rating:
3.0

It makes it harder now that everyone has to go online to get a unit or rent equipment. Some of us still do not feel comfortable doing that. After I have had my ID stolen multiple times I prefer I person.

Helen Sutton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cymone Morrell-Bledsoe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mark bolin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david odegard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JIMMY SWEATT  |  Overall Experience 
Rating:
5.0

Very good folks to work with

Jebther Grace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Mason  |  Overall Experience 
Rating:
5.0

I also dealt with a Joseph Bratcher who o was above and beyond helpful not only with me but all the customers. It was an impressive site to see him deal with a line of customers so smoothly. My thoughts were where can I find a guy like this for my company.

Leopoldo Reyes  |  Online Move In 
Rating:
2.0

Horribly customer service, better training would be great. Miscommunication between stores and customers service. Customer service stated I had a balance and charged my card 3-4 times because something was wrong with their system and said it was paid and then I received a bill 3 days later in the mail from the store for the same balance. They told me it didn’t go through its very confusing. On my end it was charged it’s frustrating and I felt like nobody helped.

christine laye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey Castaneda  |  Overall Experience 
Rating:
4.0

Joe was super helpful and really on top of his job. Amazing asset to the company.

NICKELLE REAGLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas STEED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Weisel  |  First Impressions 
Rating:
5.0

The NEW management and staff were more organized and professional and worked with me. Also didn’t give my wife hassle when she had to go in on my behalf. Very Satisfied ThankYou

santaclaus taise  |  Overall Experience 
Rating:
5.0

Great experience and help from Amy and Joe!! Great help!

Ashley Lawrence  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roy butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT MEWBORN  |  Overall Experience 
Rating:
5.0

Best service ever

JOHN BOYLAN  |  First Impressions 
Rating:
5.0

Very helpful staff

Leopoldo Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Aloia  |  Overall Experience 
Rating:
5.0

The young lady assisting me was extremely courteous. She went to the trouble of taking me to the storage building and showed me what to expect, ie. how to access and where the elevator was and it’s operation. When I signed up, she made it easy by showing me again. Excellent service, for sure! Most commendable!

William Guthor  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ed ricks see notes  |  Overall Experience 
Rating:
5.0

The sudden significant rate increase was a major deciding factor in closing out unit. Otherwise this is a great location for Storage. Very clean, Secure, Automated, has frieght elevator, and very goal oriented staff concerning Covid-19 safety and practices.

Eligah Christian  |  Overall Experience 
Rating:
5.0

It was very helpful ,clean, stuff very nice ,thanks 😊 Uhaul storage room keeps my stuff in one piece

CHOLTIRA RICHEY  |  Overall Experience 
Rating:
5.0

Very nice administration, very friendly loving staff.

rosalba contreras  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler Rosenthal  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eleesa Walkup  |  Overall Experience 
Rating:
5.0

Great service! So helpful when we were in need. Would highly recommend using the U-Haul Facility on Boundary Ave.

Jilene Galle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki hodges  |  Overall Experience 
Rating:
5.0

Staff and storage facility were great

Steve Patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLY TOPKOK  |  Overall Experience 
Rating:
5.0

Will be back!

ann weisel  |  Overall Experience 
Rating:
2.0

Spending two hours of your rental time doing nothing but working through 1) staff inability to run computer effectively 2) staff training on company procedures. Eddie was great but he was going in 50 directions with two female staff who could not complete a purchase, finalize a rental contract or refund myself for packing items that were not used. Waited 40 minutes after getting my storage unit (1135) because there was a lock on it. It was a very frustrating. But kudos to Eddie who did all he could to serve customers and stayed pleasant and professional the entire 3 times I was there yesterday.

KIMBERLY OCLAIR-SORIANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristen koch  |  Overall Experience 
Rating:
1.0

I will never use this facility nor Uhaul again in the future. Staff treated ever customer that I seen plus myself like it was an inconvenience. They did not explain the contract when moving in. When I rented my truck, I was told in my contract that I would have 1 month free rental, when I went to use that in Anchorage I was told that they didn’t do it anymore (even though on the wall it still says that they do). Every time I went to address the staff they were ignorant and in un-professional. Very poor customer service, and who ever is manager, should have updated classes on professionalism and customer service.

Jared Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRETT STARR  |  First Impressions 
Rating:
1.0

I need someone to please call me! I’ve left maybe 5 messages for management to call me back and haven’t heard from anyone. We were given 2 free months of storage and have been locked out 3 times and denied our after hours access. I paid the overdue amount even tho I wasn’t supposed to just to avoid any further problems and now I’m receive information on a move out? Please call me! Jen 907-980-9080

Jennifer Bohn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Arielle Ingram-David  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GEORGE STANGLE  |  Overall Experience 
Rating:
3.0

Over priced and was hoping to be prorated for the last month. Staff was great

cory thompson  |  Overall Experience 
Rating:
5.0

Mr Dennis and GM Mr Rick was very nice and outstanding! We had issues coming up with a UHAUL truck from New York State and they assist us with it. UHAUL truck was leaking water into our household goods.

jenny cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER PETRON  |  Overall Experience 
Rating:
5.0

Very accommodating to hearing impaired customer

Eligah Christian  |  First Impressions 
Rating:
5.0

Exceptional staff! Very helpful, friendly and accommodating!

Jennifer Bohn  |  Overall Experience 
Rating:
5.0

Thanks for the 24 access..so i could move stuff in after work!!

Ashley Lawrence  |  First Impressions 
Rating:
5.0

Vertical helpful went way beyond in!!! Would refer the to my friend’s !!! Great experience ❤️👍👍👍!!!

DONALD PITTS  |  First Impressions 
Rating:
3.0

Told I couldn’t get a storage unit because none available. Left the store went online and boom three units available and received on. Arrived and issued unit 1030 (reserved a first floor). Checked unit and it had a lock on it. Went back and he said he will work it out as I rented a $19.95 uhaul as well and he said I would have a unit upon return. Got in the uhaul and the fuel guage was off what he told me (took a picture) upon return I was issued unit 3030 (not what I reserved). Turning in the uhaul I mentioned I traveled a total of 12 miles and told him the gauge wasn’t at 7/8 but closer to 3/4. He assured me he would make a note of it and I wouldn’t be charged. I was charged $31 for fuel to go 12 MILES!!

JOSHUA GOIN  |  First Impressions 
Rating:
5.0

Caring helpful people

ann weisel  |  First Impressions 
Rating:
5.0

Very clean and well maintained. I always felt safe in the facility.

Allan Kaufman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Redfearn  |  Overall Experience 
Rating:
5.0

Very happy with the atmosphere. Very impressed with the cleanliness. Top notch operation!

Brent Rose  |  Overall Experience 
Rating:
5.0

Staff go out of their way to be helpful. And I’ve learned to call early in morning to get someone at the rental location rather than a call center. These guys are BUSY and managing a lot, which makes the level of service they provide even more noteworthy. Thanks Aimee! Thanks Ric! Thanks Jasmine! Thanks Joshua!

Leslie Kerr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa brummer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Germaine Pitt  |  Overall Experience 
Rating:
4.0

Clean appearance overall. Staff is nice and friendly. Great customer service. Thank you for your service.

Sherleen Marie Olson  |  First Impressions 
Rating:
4.0

I gladly appreciate u haul for accepting and being so friendly and kind with their customer service. First time using a storage and this is the only place I will recommend for myself and others to use.

erikka watson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

easter houser  |  Overall Experience 
Rating:
3.0

It was a real bother to the staff to help us. I understand the power was off but wow........

jessica talcott  |  First Impressions 
Rating:
5.0

Other facilities in and around this city need to follow your lead.

richard senior  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arthur Horton  |  Overall Experience 
Rating:
5.0

Great

Timmothy Smith  |  Overall Experience 
Rating:
3.0

they were very helpful ,but short staffed waited 45min to get a truck.

Shawna bailey  |  First Impressions 
Rating:
5.0

Great, friendly crew

MARK BLAIR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmothy Smith  |  First Impressions 
Rating:
5.0

Very friendly, and very helpful

BRANDON CAUSEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY JUSTUS  |  First Impressions 
Rating:
3.0

My code does not work

Sabrina Nichols  |  First Impressions 
Rating:
5.0

The only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul in

Vicki hodges  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandyn Harvey  |  Overall Experience 
Rating:
5.0

Had a conflict and the staff solved the problem to both satisfaction.

james kelly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tanya ballot  |  First Impressions 
Rating:
4.0

I will always use U-Haul to rent in the future

Kuka Matavao  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OSCAR HENRY  |  Overall Experience 
Rating:
1.0

Be aware of the hours you can access to the storage. They closed at 7pm even the website stated we have access until 10pm. We found out while we were loading the truck at 7pm. The staff came to lock the door. If we knew it before, we would have gotten 24hr access.

MAKOTO MATSUOKA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES PENCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Vandenbos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELA TEATER  |  First Impressions 
Rating:
1.0

I had many issues with the facility. Staff was friendly and as helpful as they could be, but they were overwhelmed. Way too many customers for way too little staff. I almost always had to wait. When I signed up for a unit, I was asked to sign an agreement, but was not given time to read it or given any paperwork. There was also a lock on my unit when I went to use it and I had to walk all the way back to ask staff to remove the lock (and wait for them to stop assisting other customers). When I arrived to move my belongings in, carts were being horded by other customers. These customers were not actively using the carts to transport items, but spent 30 minutes going through the belongings in their unit. I asked respectfully to use a cart and was declined. I then asked the staff for assistance. They did nothing to stop the cart hording. Also, while moving in my belongings, I was told on one occasion that I could not access the floor with my unit for an hour, because they were waxing the floor. I told them I needed to move everything out of my apartment that day and disregarded them and moved my belongings in anyway. In a month, I visited my unit about 14 days to move things in (and subsequently move things out). A number of times, alarms were going off. I have stored at other facilities and have never heard a single alarm. So something appeared to be going wrong with the alarm system. I had issues with getting my access card to work. I went and spoke to staff about it (Again, after waiting). They gave me an access number. I then realized that my alarm did NOT work at all. I even tested this out by not logging in and opening my unit - no alarm. I notified staff about this and asked them to have a manager call me about prorating my unit's rent. (I wanted to move out immediately and feel that UHaul is in breach of contract for not honoring the alarms they promised me). I waited a day. The manager never called me. I decided to move my belongings to another storage facility, but to wait until my month expired, because it was clear I was not going to be treated with respect or dignity. Customer service is important to me. If a facility will have this many things wrong with it and not own up to the issues and fix them, then that is a huge disservice to the community at large and to me.

john schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTISHA FRIAS  |  Overall Experience 
Rating:
1.0

My items were stolen as we were moving out. I called and management didn’t do anything, he never even took my name down but said he’d call me back, which he never did. The woman who stole the items had been there for days rummaging through peoples’ items as well as the free pile. It looked like she was trying to stay in the facility after everyone left, possibly staying in a unit. I have yet to receive a call back about my stolen items. I was transferred to multiple departments that ultimately left in a deadend with no one to answer me or the ability to leave a voicemail. The items stolen were over $400 in total, over twice the amount of my rent for a month. I would like a call back, or an email. My number is (937) 823-9796 and email is kristin.lookabaugh@gmail.com.

Kristin Lookabaugh  |  Overall Experience 
Rating:
4.0

I like this storage place but the only thing is the worker who gave me a storage unit did not give me an access card or code to get into the storage building after office hours, my guess is because they were so busy and they just totally forgot that part. Overall my experience here was great, very clean units and really nice staff

LENORA SKIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

O'Raun Anderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Manuel Cardenas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN SHAWCROSS  |  Overall Experience 
Rating:
5.0

My stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everything

SARAH EARP  |  Overall Experience 
Rating:
1.0

Through either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.

Ellen cloudy  |  Overall Experience 
Rating:
3.0

There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn’t being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.

MICHAEL REAHL  |  First Impressions 
Rating:
5.0

Loved the staff big shout out for Veronica Rick and Amy

caroline jordan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

timothy minges  |  First Impressions 
Rating:
5.0

Everyone was always friendly and helpful. Building was always clean. I felt very comfortable there by myself.

BARBARA BETHKE  |  Overall Experience 
Rating:
4.0

I reserved a unit. When I got to it I found it was actually rented by someone else. Had to keep my movers waiting, on my dime, while a new unit was found for me to rent. Staff was helpful and courteous though.

Ellen cloudy  |  Overall Experience 
Rating:
5.0

The Manager has a put the customer first attitude and it was obvious because of the way the store and equipment was well maintained. I have used the services of this location several times and each time the service was exceptional. I will definitely refer friends and colleagues to this location. Thank you for taking care of me during a very stressful move. You took all my worries and put them to rest. Give the team there high fives.

Rogers Brown  |  Overall Experience 
Rating:
5.0

I cannot believe I got such a large storage unit for a month free. Very nice storage building extremely secure n safe building.

Viki Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA BETHKE  |  First Impressions 
Rating:
5.0

It’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongings

John Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRUCE CROSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Vandenbos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Solomona Sooalo  |  First Impressions 
Rating:
5.0

The staff went above and beyond during a difficult time in my life...

keenan MinsterWegener  |  Overall Experience 
Rating:
2.0

The staff was always Very grumpy and rude. They acted like helping you was a chore and it was quite concerning. The only gal that was super sweet was the older cleaning lady that came the the storage building. She was always so friendly and helpful. I always felt bad for her because she had to clean up some really nasty stuff left by people at the entrance. She should get some kind of compensation. Sometimes there are USED NEEDLES, pee cups and literal human poop and she cleans it with a smile on her face. She is definitely a saint.

AMBER DREWER  |  Overall Experience 
Rating:
5.0

Ms. Veronica is simply amazing. She felt like family and went above and beyond to serve. Thank you for being so awesome!!!

Michael Jackson  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff! Thank you much Veronica!

Roy Evasco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannialle Carr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Samuelson  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and the products were a real value. The storage was secure and super clean. Felt like an extension of home.

Daniel Dolloff  |  First Impressions 
Rating:
5.0

Mrs. McDowell was awesome! She was very pleasant to work with and I appreciate her going above and beyond the call of duty. She is great at accommodating those who seek uhauls services, prompt but extremely thorough. The storage facility and store was very well maintained, organized and exceptionally clean. I’m looking forward to continue working with UHaul.

Emoni dickerson  |  First Impressions 
Rating:
5.0

With only one person working, I was very satisfied with the services provided. Very good job.

Sarah Helme  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN SHAWCROSS  |  First Impressions 
Rating:
5.0

None

Tommie Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Olson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

susan olson  |  First Impressions 
Rating:
5.0

Very friendly

Jade Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER PETRON  |  First Impressions 
Rating:
5.0

Great experience. Have been a previous customer but have never done this type of use. One way trailer and using the storage. Very smooth and great location with an amazing staff.

PETER MICHAEL TUINEI-FLORA  |  Overall Experience 
Rating:
5.0

Veronica is the BEST!!

Papaofo Loito'A  |  First Impressions 
Rating:
5.0

Staff were extremely helpful in all aspects of storing, moving supplies and moving information . Veronica was great.

Michael Phillips  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita Richie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice Letts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adam johnson  |  Overall Experience 
Rating:
5.0

I'll come back again, if I need it

mateo villafranca  |  Overall Experience 
Rating:
5.0

The staff here is extremely helpful & friendly. The units are easily accessible and affordable.

Kevin Nissen  |  First Impressions 
Rating:
5.0

Thanks to Veronica I had all the best service including truck rentals.

FANNIE RICHARDSON  |  Overall Experience 
Rating:
2.0

Horrible communication, the cancellation process took way longer than it should have and it was practically impossible to ever reach a human there. The storage building smells horrible all the time, there’s always garbage around. The storage room is dark, it’s extremely hot on the 3rd floor. Not impressed with this location at all. Not worth the storage rate

JOSIAH ALLEN SCRITCHFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Mcgrath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah coleman  |  First Impressions 
Rating:
5.0

Great staff, professional and helpful

Trina Hunger  |  Overall Experience 
Rating:
5.0

Veronica and her team are the best!

Jayly M Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas chauvin  |  Overall Experience 
Rating:
1.0

The storage unit was like working in an oven or sauna. Unnecessary hot. After hours the sliding door did not work with my access code making it impossible to move things in and out after I got off work. On most occasions there where no carts available, and people parked right in front of the door, making it difficult to load my truck. There were a lot of homeless people hanging around, and weird people riding around on the carts inside the building. Also people with dogs hanging out inside the building, and intoxicated people hanging around. I was never comfortable being there alone.

Julie Spradling  |  Overall Experience 
Rating:
5.0

Great staff. Very courteous to myself and daughter. Clean too.

KEVIN PEMBERTON  |  Overall Experience 
Rating:
3.0

Initial and secondary assigned storage were BOTH occupied, storage areas were in the 80’s, and entry area was cluttered. Returned a rented trailer on time, but was contacted at drop off location (not Boundary) two days later, requesting I intended to return the item. Trailer was in the yard, but associate was too busy to follow-up previous call with customer.

ENRICO NEWBILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerry lutz  |  Overall Experience 
Rating:
5.0

Not Applicable

Jamaille Austin  |  First Impressions 
Rating:
4.0

It was frustrating when we first started using the storage facility years ago. According to corporate policy they determine what units to open and when. We walked by 15-20 empty units to get to ours. When asked why, they said they couldn't use those until corporate opened them in the computer. I guess that makes since somewhere.

Jason Ramsey  |  Overall Experience 
Rating:
4.0

They could use some air circulation in the summer time to reduce the smell from other units stored items. During the winter it's good though. Helpful staff!

Jason Ramsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE PETERS  |  First Impressions 
Rating:
5.0

From friendliness and helpfulness of staff, to secure storage units, to fair dealing during the corona crisis, I would rate U-Haul on Boundary Avenue top notch.

Terry Baines  |  Overall Experience 
Rating:
5.0

Easy to use, great location and relatively inexpensive. My stuff was secure and I never felt it was in danger of being broken into. The staff is also great and friendly.

william orozco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam Precie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Santiago  |  Overall Experience 
Rating:
5.0

The sttaff was particularly helpful and friendly. Cannot praise them enough.

david jensen  |  First Impressions 
Rating:
5.0

I shouldnt have to pay extra to access my belongings after hours. i work 72 hours a week and accessing my unit before 7pm could be difficult to do. All the staff was great, but them not having a good telephone system or intra messaging system that working properly caused me stress trying to reach someone in the store. I kept getting reservations which they couldn't help me. A good team needs equipment/ tools that works to get the job done. the staff made up for the lack of communication due to the equipment not working and me not being able to get a hold of someone.

alicia billings  |  Overall Experience 
Rating:
4.0

Rat pee was over my furniture in the back. GROSS! I didn’t have food stored there at all.

Rebecca Etukeok  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Perry  |  Overall Experience 
Rating:
5.0

Thank you so much

Hiram Coira  |  Overall Experience 
Rating:
5.0

The manager Veronica is awesome helpful and I recommend her

caroline jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fredrick cramer  |  First Impressions 
Rating:
5.0

Great services I really like this specific location!

Fraylen Grullon  |  Overall Experience 
Rating:
1.0

1. With Covid19 no sympathy, constant excessive charges, 2. Makes difficult to make payments or if getting help situation to fix, not understanding at all 3. Doesn’t try to make customers feel we can come to agreement or better This is for Anchorage areas out of state cones off better understanding and hope to help with a situation

Karen Lo  |  Overall Experience 
Rating:
5.0

Thank you so much for everything

Hiram Coira  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irania Medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Lewis  |  First Impressions 
Rating:
5.0

Wonderful experience. It went very smoothly.

Angela Frank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared Deininger  |  Overall Experience 
Rating:
5.0

Returned a box truck after hours. The procedure to check it back in on my cell phone did not work. Please check your site to ensure ease of use and accurate instructions. Over the past millennia, all of my experiences with U-Haul have been great. The counter person at this location gives outstanding customer service. A salary increase is highly warranted. Keep her happy as that, I want her there in the event I need her expertise later.

John Leis  |  First Impressions 
Rating:
5.0

The manager Veronica was so nice and the young man Scott he was amazing as well I will be referring people to this uhaul

Jasmine Jackson  |  Overall Experience 
Rating:
5.0

Excellent, Service in the Anchorage area, when reach out of state assistance, not so good, Thank you so much

Karen Lo  |  First Impressions 
Rating:
5.0

Absolutely great fast paced in system, quickly and timely matter and just what I need also can access my storage 24 hrs I hate not being to get to my things that was a plus. Made it so easy👌

Karen Lo  |  First Impressions 
Rating:
5.0

The employees at facility were helpful at this location and the Palmers store where I dropped off the truck.

christine olsen  |  Overall Experience 
Rating:
5.0

Great staff! Very friendly and helpful. Thank you!

Chism Leimbach  |  Overall Experience 
Rating:
5.0

I love this place. I call everyone there my Uhaul Family

Jennifer Miller  |  Overall Experience 
Rating:
5.0

Simply thank you

DAMETRA MCBRIDE  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help us multiple times. I highly recommend this place.

cynthia dillon  |  Overall Experience 
Rating:
5.0

It was an excellent place to store my belonging.

Tommy Brown  |  Overall Experience 
Rating:
5.0

I had a great experience 🤗

Darcy Yagie  |  Overall Experience 
Rating:
5.0

Very helpful staff

Jason Lear  |  First Impressions 
Rating:
5.0

I found the facility to be very well maintained

kathy maines  |  Overall Experience 
Rating:
5.0

Always super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.

ANGELIQUE MENDEZ MENA  |  First Impressions 
Rating:
4.0

Overall very helpful had some issues with the security alarm when we was storing our stuff, but very helpful. Parking is difficult at times, depending on how busy it is.

Daniel Nicholas  |  Overall Experience 
Rating:
5.0

Very courteous and helpful service.

Detrick Whitten  |  Overall Experience 
Rating:
5.0

The staff is amazing.

CECILIA JEFFERSON  |  Overall Experience 
Rating:
5.0

The attendant was willing to help with my special requests.

Martin Antuna-Rosario  |  First Impressions 
Rating:
1.0

Manager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.

Josh Richardson  |  First Impressions 
Rating:
5.0

VERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!

marva burton  |  First Impressions 
Rating:
5.0

Prices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.

MICHAEL MILLER  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff.

Brandon O'Dell  |  First Impressions 
Rating:
5.0

Great service has been provided. Very helpful group of people that are working there.

James Corso  |  First Impressions 
Rating:
5.0

From the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAY

Richard Lapoint  |  First Impressions 
Rating:
5.0

Very personable and customer service orientated.

loanne martin  |  First Impressions 
Rating:
5.0

Highly recommend this Uhaul.

robin duffey  |  Overall Experience 
Rating:
5.0

you guys are great

EuQuasia Lottmen  |  First Impressions 
Rating:
5.0

The ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!

Cyrenthia Newton  |  Overall Experience 
Rating:
5.0

The staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.

cynthia duby  |  Overall Experience 
Rating:
5.0

Customer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.

cynthia duby  |  First Impressions 
Rating:
5.0

I loved the online abilities, the easy access to the unit and the cleanliness of the facility.

Lisa Yingling  |  Overall Experience 
Rating:
5.0

Very modern and especially clean, quite protected from weather, well lit, and seems very secure.

Leo Lutchansky  |  First Impressions 
Rating:
5.0

Very pleasant staff

Jackie Gibbons  |  First Impressions 
Rating:
5.0

The staff at this Uhaul facility is are wonderful and always willing to help their customers! For me personally they've gone above and beyond in helping me! I highly recommend this facility...

Robin Duffey  |  Overall Experience 
Rating:
5.0

good thanks

EuQuasia Lottmen  |  First Impressions 
Rating:
4.0

Very clean. Great customer service.

lori krueger  |  First Impressions 
Rating:
5.0

I was only here for a short time but my experience was great

Chi Lin Glasco  |  Overall Experience 
Rating:
5.0

The staff were accommodating and courteous. Definitely a good moving and storage company.

carmelita kamantigue  |  Overall Experience 
Rating:
5.0

Great people. Helpful on several occasions.

todd froyd  |  Overall Experience 
Rating:
5.0

It was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.

Thomas James  |  First Impressions 
Rating:
5.0

excellent service

Gilberto Ovalle  |  Overall Experience 
Rating:
5.0

Very nice place!

trenton beachy  |  Overall Experience 
Rating:
5.0

My furniture was in mint condition as it was picked up by the movers. The climate control in the storage great.It was convenient to have the monthly payment plan set up. Thanks!

Mary Gibson  |  Overall Experience 
Rating:
5.0

Amy is awesome!

amy byrne  |  First Impressions 
Rating:
1.0

A terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.

Jesse Bishop  |  First Impressions 
Rating:
5.0

Highly recommended.

chad dillon  |  Overall Experience 
Rating:
5.0

Representative was responsive and went above and beyond what I asked for!

Jennifer Beardsley  |  First Impressions 
Rating:
4.0

I was very impressed with how clean the facility. Being charged extra to have access after 7pm is not realistic and almost impossible for a working person. I would suggest it be 9pm.

alicia billings  |  Overall Experience 
Rating:
5.0

Absolutely great customer service and very courteous.

Detrick Whitten  |  First Impressions 
Rating:
4.0

Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.

Jed Dixon  |  First Impressions 
Rating:
5.0

I would recommend without hesitation.

chad dillon  |  First Impressions 
Rating:
3.0

I don't normally get the best service at this location. Jasmine was very knowledgeable of the products and service offered by Uhaul. I was very impressed with how clean the storage units were.

alicia billings  |  First Impressions 
Rating:
5.0

Great place!

Brandon Arndt  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable and friendly.

jessica tui-torchio  |  First Impressions 
Rating:
5.0

Very clean facility!

Martin rosario  |  First Impressions 
Rating:
5.0

Great customer service

Marvin Yeoman  |  Overall Experience 
Rating:
4.0

Very helpful staff. A very tall gentleman, who identified himself as "the tall guy" who may be new there was frequently quite helpful to me and clearly is pro-service.

John Gardner  |  Overall Experience 
Rating:
5.0

Longer hours on the storage unit would have been nice, otherwise a great experience!

Sarah Metzger  |  Overall Experience 
Rating:
5.0

Great place to store your personal items. Very military friendly no complaints

matthew kindle  |  Overall Experience 
Rating:
5.0

We were extremely impressed with this Uhaul facility! Very clean and secure. The staff were very friendly, knowledgeable and went the extra step to help us! Highly recommended!!!

james cuthbertson  |  Overall Experience 
Rating:
5.0

Love working with staff at Boundary U-Haul!

Dan McElrath  |  Overall Experience 
Rating:
3.0

Overall, our experience was not pleasant. Many things were broken, the box was very beaten up, and the staff at both locations seemed uninformed and uninterested in helping us.

Milton Thomas  |  Overall Experience 
Rating:
1.0

I have filed a BBB complaint for billing practices.

Rachel Ries  |  Overall Experience 
Rating:
5.0

It was overall a good experience. The app made it better.

john hartmann  |  Overall Experience 
Rating:
5.0

Staff was great!

amy snyder  |  Overall Experience 
Rating:
2.0

Not very organized or professional.. not helpful or knowledgeable of proper business etiquiette and providing great customer service.. they aren't very informative .. of the way things work and how p

Audrey Carroll  |  Reservation 
Rating:
1.0

Customer service lacks.

justin bleich  |  Overall Experience 
Rating:
1.0

Poor/rude service Some locks incompatible with some door slippery floors Faulty exit door (really needs fixed) Unable to access my items 24/7(rediculous, no storage unit does that) neveruhaul

Ryan Rogers  |  Reservation 
Rating:
5.0

An excellent experience all around from finding a storage unit and making a reservation to check out and return of the unit.

Nicole Kriz  |  Overall Experience 
Rating:
4.0

Very clean facility

Brandon Arndt  |  Reservation 
Rating:
5.0

Who ever the manager at this store was a really cool and professional 10/10

Curtis Miller  |  Overall Experience 
Rating:
5.0

Your entire staff was extremely professional and friendly.

Ed Bartoli  |  Overall Experience 
Rating:
4.0

No issues

David Nichols  |  Overall Experience 
Rating:
5.0

I really appreciated there being multiple flat bed carts available for use. I was able to load my storage unit and unload very quickly.

Cheryl Mattson  |  Overall Experience 
Rating:
5.0

If I need to rent a storage unit again I will come back to you guys

Dewanda Handy  |  Overall Experience 
Rating:
5.0

Jasmine is so good at her job, explaining everything to us when we checked in! Really like all the carts on hand. Felt like our Goods were safe at all times. Great Facility! Very well managed!

Keith Route  |  Overall Experience 
Rating:
5.0

I was very impressed with our Uhaul storage experience! The unit was very clean and secure. So secure, I even struggled getting my unit open without the alarm going off, so I KNEW a robber couldn't;)

brittany zvirzdin  |  Overall Experience 
No reviews have been submitted for this location.

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