Customer Reviews for U-Haul Moving & Storage of Mooresville

Rating:

5.0

I was Treated Great. I highly recommend this place. Very professional and knowledgeable. This is the best U-Haul I have ever rented from. Friendly Great atmosphere. I will definitely come back.

Rating:

3.0

Both driver and passer seat full of Dog hairs and A/C smells bad Couldn't drive the vehicle with closed windows and didn't get alternate vehicle.

Rating:

5.0

The whole process was quick & smooth. Staff was knowledgeable and friendly.

Rating:

5.0

Staff was extremely helpful and patient with me as a first-time nine foot ramped trailer renter. When my vehicle light setup didn't work properly with the trailer, they recommended a nearby shop to help. They graciously worked with me throughout the return process as well. Super friendly, knowledgeable, and efficient.

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

The person who assisted me with checking out the equipment was friendly and helpful.

Rating:

5.0

Very good service

Rating:

5.0

Brandy was amazing and so helpful. I would definitely recommend their services to all of my friends..

Rating:

4.0

The drop off place person didn’t know anything at all , she didn’t check the trailer, didn’t care about it , she didn’t know how to gave me a receipt , she was totally lost 😡

Rating:

2.0

Truck bed was dirty, forgot the furniture dolly, computers were “slow” so the check in took 30 minutes. Advertised cost was $20 plus mileage. Got there and it had mandatory insurance so the price was $80…bait and switch. Not great

Rating:

5.0

The staff are Great

Rating:

3.0

The woman in the office obviously hates her job and sadly her customers as well. Talking on her mobile hone with a friend on speaker during office hours and during transactions. I walked in and she did not know I was there - she was talking horribly about customers who come in late in her shift and describing how she was going to make their life suck. Unbelievable!!

Rating:

5.0

Nothing

Rating:

5.0

Everything was very good

Rating:

3.0

Picked up a car trailer to do a 6 hour tow, attendant had me hook up the trailer by myself while she stayed in the office. I figured it out and in doing so noticed one of the trailers tires was very low on air. I told the attendant this showing her where a previous renter had hit something with the tire damaging the sidewall causing a leak. She told me this giant U-haul facility does not have an air chuck. So I me 6 hour tow turned into an 8 hour tow due to having to stop multiple times to check on and air up the damaged tire. The tire damage should have been spotted on the previous renters turn in.

Rating:

5.0

The gas tanks should always be full when renting, then there is no question on amount of gas to return with.

Rating:

4.0

The only thing I would change is adding an overhead light inside each unit because it was kind of dark inside. The hallways were lit, but inside my unit was dark.

Rating:

3.0

Had to go back to get the missing hand dolly (which we deleted when we saw how small it was) and to get the missing 6 moving blankets that were not in the truck. We were charged for 7 Gallons of fuel and only drove 28 total miles!!

Rating:

5.0

Nothing

Rating:

3.0

Very tight access (driveway) when loading or unloading. Had trouble getting out of the gate. One employee talking on Bluetooth phone to a friend while getting checked in and also while getting out of malfunctioning gate.

Rating:

5.0

Knowledgeable and caring staff. Patient and helpful. In person and those I talked to on the phone and at different areas.

Rating:

4.0

It is a great location, near the interstate. But there is not a lot of parking.

Rating:

5.0

Best towing trailer I've ever pulled, 12 footer good ride, would definitely rent again

Rating:

5.0

Great experience !

Rating:

5.0

Great customer service and great experience. We will return

Rating:

5.0

Dianna and Brandi were super efficient and cheerful on my pickup and return. Excellent rates, excellent equipment, excellent professionals.

Rating:

5.0

Brandi was the BEST!

Rating:

1.0

We rented a 20 ft U-Haul, drove it about 9 mi to my home. Loaded it with three rooms worth of extremely heavy furniture. My husband begins to drive it out of the driveway, only to find out the tie rod is broke when he turned to the right the truck went to the left and to boot the ASB light was on and when my husband tried to stop there were no breaks. Brake pedal went straight to the floor. By the grace of God he found this out as he was pulling out of the driveway and was able to pull back into our yard and thankfully we have lots of cleared land where he was able to just let the truck roll around until it stopped. It was the only day we had to move and had plenty of people to help. With that being said that was on a Saturday, called U-Haul they did RENT us another truck . This one was only 15 ft, it is now going on 5:00 p.m. all of my help has had to leave, my husband is leaving Sunday the very next day to go out of town for a week with work, so now I am hiring movers. This entire time I have been speaking with corporate about the situation. They did have someone come out and pick up the truck on a wrecker once they got truck back in their possession, I have heard nothing. But they had no problem charging me almost $100. Not to mention the next day I had to hire two people to help me move. In the end I guess I'm just really thankful that no one was killed or hurt. The part that really disappoints me, is that while speaking to corporate I was promised that I would pay nothing for the second truck simply because we had already loaded the first truck and then we had to use our day to unload the 20-ft truck and now make several trips back and forth to storage with a 15 foot truck. I'm really disappointed in how customer service in this country has completely gone to crap. Extremely nice on the phone and then poof they've got their money got their truck back and definitely lost a customer. Not because the truck broke down things happen in life I get that. But because they did not hold their word nor have I heard from them since the incident which was 5 days ago, I work in customer service I should not be having to call them, they should be calling me and refunding my account.

Rating:

5.0

Everyone was very helpful and courteous

Rating:

5.0

Quick and easy

Rating:

2.0

This reservation was set at 2 different locations. I had to pick up the truck from another location and then go to this one to get the car tow. This place was extremely slow, unorganized, and not helpful. Our reservation was to include a hand dolly and no one, not even customer support, could help me locate one.

Rating:

5.0

Staff were very friendly and helpful. Equipment worked perfectly for us.

Rating:

5.0

Great customer service staff

Rating:

5.0

Excellent Customer Service

Rating:

5.0

The person I spoke to was real easy to deal with and made the process super simple

Rating:

5.0

was a very easy experience. no recommendations for improvement

Rating:

5.0

Marshal was so sweet and friendly while I was checking the truck out. And when dropping off in the evening the staff was also kind and welcoming.

Rating:

3.0

No gas in truck when I picked it up

Rating:

3.0

The first car hauler the tongue jack was bad and we could not get it hooked up to our truck. The second car hauler was very badly rusted and the tie down mechanisms would not retract. We had to purchase WD-40 lubricant to spray on the tie down mechanisims so we could get our car properly secured. Then once we arrive to unload the car the tie down mechanisims would not release. An hour later after lubricating the mechanisms again we finally got the tie downs loose. The trailier had sand all over it. The trailer had not been washed or anything. No wonder it was severly rusted.

Rating:

5.0

Brandi and her staff are top-notch. I would suggest Uhaul again and again.

Rating:

5.0

The service was fantastic! I appreciated the help in getting the rental truck and figuring out what else I needed to make it the easiest.

Rating:

1.0

The location was not set up for success. Lots of miscommunication, I ended up being charged for an extra day, my drop off wasn’t processed until the next day despite dropping off at 9am. U-Haul has not reimbursed me for the over charge. I would avoid this location at all costs.

Rating:

3.0

There's little to no parking at this location

Rating:

5.0

brandi was great help even with the system being slow

Rating:

3.0

Trailer smelled of gas. Rented a 6x12 two other times. They had two doors in back that went out. This one was older, had a roll up door which got in way of cargo. Head room was much less in this model making it harder to load

Rating:

2.0

Computer system was down when trying to pick up truck. Waited for an hour and finally had to check in online. Finally got truck and the gas was on empty and the engine light was on. Not a good experience!!

Rating:

5.0

Friendly workers.

Rating:

2.0

Small area so hard to pull in & out

Rating:

5.0

Easy in and out. People are helpful and friendly. Equipment was exactly as expected.

Rating:

1.0

Both ladies were rude, and denied me the proper trolley I’ve rented before and confirmed was allowed for my car and instead insisted I HAD to get a bigger trailer for my car and like I tired to say my cars were too low and damaged the bottom of my car and they still charged me even when I brought it back 15 minutes later

Rating:

5.0

Trailer floor warped furniture I hauled did not want to stand up straight about twisted my ankle floor has dips in it not flat very heavy trailer pushed my truck all over had no clearance lights front of trailer

Rating:

5.0

The staff here is so warm and friendly. If you follow the directions for the rental-your in and out quickly. I can’t remember the gals name- but she is newer- she is amazing! She brings the trucks up and makes sure they are ready to go.

Rating:

5.0

Brandi was exceptional. She was kind, helpful and very professional

Rating:

1.0

My issue happened after I closed out my unit. The app stated my request to close was subject to managers approval for over a month. I received several threats of past due balances and late fees. I had to call over 6 times, only 2 of which were actually answered by the customer service line, to finally have my unit closed on the system. I know I wasn’t in threat of paying the balance or fees because I requested the close properly on the app the day we cleared out the unit, but the frustration of dealing with notices and fees all while no one at the site ever answered the phone is why I wouldn’t recommend Uhaul storage to anyone.

Rating:

5.0

Brandi was exceptional. She was professional and accommodating. It’s her and Uhaul why I keep coming back over and over again. Merry Christmas

Rating:

5.0

Very easy experience

Rating:

5.0

Very good service

Rating:

5.0

The manager of the facility was great. Professional and interacted with the customers in a delightful way.

Rating:

5.0

I was a tenant for 3 yrs.. at the start of the pandemic. I was greeted every morning and anytime I was seen on campus by staff. Manager Brandy was great. She made sure I had everything I needed and was there to help no matter what. I will miss the building I rented and I will miss the staff at uhaul.

Rating:

1.0

Unfortunately a pipe in the climate control area leaked raw human waste on a leather sofa and two large wool rugs. They were ruined. I was told the pipe was full of airplane bottles. Ie mini bottles. So ei someone is living in a locker again or someone onsite drinks at work. Regardless my property was ruined. I had to arrange for time off from work and a truck and help to dispose of my property. This wasn't a act of God. This was a facility not properly maintained. It is my understanding that this happened to someone else as well. Lightning caused fire or tornado would be act of God. A backed up toilet full of liquor bottles is not. Have a sofa and rugs soaked in urine and feces is unbelievable. As for security the gate was broken for a long period and the facility was open 24 hrs a day. I was allowed to store the sofa and rugs in a damaged goods locker until I could move it out. Due to the mold a mildew, I have to question the humidity and temperatures maintained in the controlled storage area. This was an expensive loss.

Rating:

4.0

They staff was very helpful but they are understaffed at the desk. Maybe not for all the time but the times I was there it was a long wait. Again they were kind and helpful but many times I was alone in the front of the store for 10 minutes or longer . Maybe even a camera and speaker to let the people waiting know someone will be coming soon. Otherwise nice place.

Rating:

5.0

Totally loved Morgan Harrill and Danielle Hampton!!! It was so hot when we finished Danielle gave me ice cold water and Gatorade while Morgan checked me out!! Great young ladies, the world needs more like them!!

Rating:

1.0

Always unsecured and dirty. A uhaul storage employee hit the front of my truck with a uhaul truck. Then denied it and they wouldn’t do anything because the camera wasn’t pointed in my truck’s direction. They always backed up other vehicles to my work truck to make it hard to access and park. I would NEVER recommend this place to anyone. Staff is unprofessional.

Rating:

1.0

Rent prices are always increasing for no reason and improvements are not made to reflect the increased rent. Payment options for people that are behind on payments or have unexpected expenses/circumstances are either pay in full or have the contents of the unit sold and the debt go to collections. Overall just a bad experience over the many years I have had a storage locker with uhaul. Would never recommend and actively discourage anyone from using uhaul storage. Thanks for wasting my time and my money. The employees at the Mooresville NC location that helped me with my storage locker when trying to gain access after missing payment are the only reason I would ever come back. And sadly that would not be enough for me to recommend anyone ever using any uhaul facilities. I don’t have a problem with the employees. I have a problem with how the organization is run. Waste of money. This organization should be ashamed.

Rating:

5.0

Very good staff and storage unit.

Rating:

5.0

Brandi and the staff are completely awesome! We will never go to any other storage facility around as long as we're living in Iredell County.

Rating:

5.0

Would be nice to have a light in each storage unit.

Rating:

2.0

Need to have another way to pay when closed

Rating:

5.0

Everything was perfect!

Rating:

5.0

Parki g is a bit troublesome. There isn’t really anywhere to park except against the storage units and then you oftentimes block UHUALS that are coming and going.

Rating:

5.0

Great people. Friendly and helpful.

Rating:

5.0

Great help with everything

Rating:

5.0

Mr.Marshall was very nice and was very informative.

Rating:

5.0

I think there should be lights above inside storage units. It’s hard to see.

Rating:

5.0

U-Haul facility personnel were courteous kind respectful and understanding they help me get through my move easier and I know everybody says this I couldn't have done it without them .

Rating:

5.0

I've used this facility because it was convenient to the house and for the price of space I used. However, I don't believe that there should be price increases for an outside storage area. It requires no maintenance, no heat or cooling. Otherwise great experience

Rating:

5.0

Cost to much

Rating:

4.0

Everything was great, except that I was not able to be credited for returning my extra unopened storage unit lock due to a malfunction in the computer system.

Rating:

5.0

The staff is nice but hire more people come on.. one guy can’t do everything

Rating:

5.0

We used your facility for nearly 2 years. We were very pleased with our experience. The staff could not have been nicer. Thank you

Rating:

4.0

The staff on move in day was friendly and accommodating.

Rating:

5.0

Super convenient location, staff was very helpful and friendly. Facility and trucks were top notch!!

Rating:

5.0

Great staff. Very helpful and friendly. Have rented trucks several times - this was my first experience with a storage space. Excellent experience.

Rating:

3.0

Uhaul employees tended to speak in vernacular. “Have you moved in” - to me means have I moved my things into the unit. To them it meant fill out the paperwork online. And then the employee (I think it was the manager whose picture is all over) seemed irritated that I didn’t know what she meant. Overall, facility meets expectations. Friendliness of the manager was sub par.

Rating:

3.0

The entry/exit is poorly setup and not efficient; especially when people with moving trucks or trailers are trying to enter/exit with others. If I would have known this in advance I would have selected a different and more accessible location. Also having no space for after hours drop off of the moving truck was inconvenient as well.

Rating:

5.0

GREAT EXPERIENCE .

Rating:

5.0

Marshall was extremely helpful and very nice.

Rating:

5.0

My unit was auctioned off

Rating:

5.0

Kyle and the other employee were cool and friendly and very helpful.

Rating:

3.0

I received a message that. if I rent online I will get lock for free but I didn’t get they are asking me to pay for lock

Rating:

5.0

Front desk staff were knowledgeable, nice , amazing customer service. Please rent from this location if all possible. Thank you for being so kind.

Rating:

5.0

outstanding facility. Always spotless clean. Staff always helpful!

Rating:

5.0

Brandi was very very competant and knowledgeable and helpful. She brought the sunshine to a horrible move from Florida. Thank you for having her at this this site, she certainly made me feel welcomed.

Rating:

5.0

Thanks Kyle, and to the UHAUL gang, have a safe and Merry Christmas and a Happy New Year!!!!

Rating:

4.0

I recommend lookin at the storage unit before renting. The 5 by 8 unit is advertised as big enough for a small 1 bedroom apartment or efficiency, and this is not the case. It may be helpful to have pictures of the units.

Rating:

5.0

staff courteous and informative. convienient and easily accessible.

Rating:

5.0

Staff always has a great attitude, and are super helpful with anything I need.

Rating:

5.0

Staff pleasant and worked with us on right size storage unit needed.

Rating:

5.0

Special shout out to Marshall and crew, excellent customer service and assistance.

Rating:

5.0

The only problem was the gate remote I was issued never work and I had to into the office each time.

Rating:

1.0

Bathrooms filthy at all times, almost never cleaned except by me. Another tenant allowed to play ridiculously loud music even after multiple complaints, in violation of the contract term's, making it near impossible for me to do my work. I had to constantly reschedule work and do my work around his hours. A/C and ventilation to my office hasn't worked in over a month as of my move out date. Issues with frequently breaking toilets go unrepaired as well.

Rating:

1.0

My experience was wonderful up until I asked to extend my unit for 1 week. I moved from out of state, and the closing on my house was held up a week. I was told no, that they would have to charge me over $500.00 for 1 extra night. I asked if I could speak with someone in corporate, and was told they would direct the call right back to her, and the answer is no. I was willing to prorate for a whole week even though I only needed 1 night. The situation was out of my control, and I feel that it is very poor business practice to not be flexible in anyway.

Rating:

5.0

We were storing an enclosed trailer here and had a wonderful experience. We no longer have that trailer and that is the only reason we no longer need their service. We also needed to rent a large indoor storage area and when they did not have anything available that would meet our needs, directed us to a nearby U-Haul facility that could accommodate us. They have fantastic staff!

Rating:

3.0

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Rating:

5.0

VERY HELPFUL AND FRIENDLY

Rating:

5.0

Wonderful owners! Look forward to working with them again in the newer future!

Rating:

2.0

The first unit they rented is was actually occupied then the next unit was not the size they said it was so we just canceled it and left.

Rating:

5.0

I had storage with Public storage also, my experience with Uhaul was much better. Thanks

Rating:

5.0

Very easy to rent online; unit was very clean! Highly recommend!

Rating:

5.0

My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.

Rating:

2.0

It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn’t bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!

Rating:

3.0

When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.

Rating:

1.0

I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,

Rating:

5.0

The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.

Rating:

5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Rating:

5.0

Awesome staff, made me comfortable and were very helpful.

Rating:

1.0

After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.

Rating:

3.0

I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.

Rating:

1.0

The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.

Rating:

5.0

Staff was extremely helpful.

Rating:

3.0

site was some times very busy with uhaul business and the entrence is where they ckin vans?

Rating:

5.0

Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.

Rating:

5.0

I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'Brien

Rating:

5.0

The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.

Rating:

5.0

Joey Is the best.

Rating:

4.0

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Rating:

1.0

I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

Rating:

5.0

Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 👍🏼👍🏼👍🏼👍🏼👍🏼

Rating:

5.0

The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!

Rating:

2.0

There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y’all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.

Rating:

5.0

Awsome staff and facility!

Rating:

1.0

My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn’t working

Rating:

5.0

Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.

Rating:

4.0

Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.

Rating:

5.0

Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.

Rating:

5.0

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

Rating:

4.0

Given an access card for the gate that did not work.

Rating:

5.0

Montana is an awesome asset. You should be proud.

Rating:

5.0

Very nice and accommodating personnel

Rating:

5.0

All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.

Rating:

5.0

I appreciate the excellent facility - very well maintained and clean - and the helpful management and staff. My experience was positive +++ Mark

Rating:

4.0

I was only a few days after my monthly payment when I terminated my storage and you Uhaul will not does not pro rate or give you any of your money back so I paid for additional month and didn't even use it !!!

Rating:

5.0

Renting with this facility was a breeze. Staff was always friendly and available when we needed help. They do a great job maintaining this large storage facility. I would definitely rent here again in the future if needed.

Rating:

5.0

Helpful and friendly staff. Clean and secure storage area. Would definitely recommend to others.

Rating:

4.0

My experience was great and had no problems for the two years that my stuff was stored here. My only downfall about my experience was the payment I paid, I do believe it is priced a little steep especially when I was using it for a long term use.

Rating:

5.0

Decline

Rating:

5.0

Thanks to the team for excellent service.

Rating:

5.0

Great experience!

Rating:

5.0

Extremely courteous and helpful staff.

Rating:

1.0

Good

Rating:

5.0

The lady was very kind and very helpful... enjoyed doing business at this facility

Rating:

1.0

Upon moving out I had some boxes of mine that got wet and it had an awful smell. My things were ruined and stunk.

Rating:

3.0

Clean units. Staff was friendly but not terribly helpful. No room for my ubox to be del there for 3 mo & ended up making other arrangements. Also unable to upgrade to lgr unit 2 days after rent pd.

Rating:

5.0

The staff were very knowledgable and friendly. Even in spite of what could have been a difficult customer(ahead of me in line) they maintained a positive disposition and helpful customer-oriented att

Rating:

5.0

Great place.

Rating:

5.0

Very accommodating, knowledgeable people who were able to answer all of our questions. The price is unbearable.

Rating:

4.0

You were there when needed and very friendly

Rating:

5.0

Awesome

Rating:

5.0

Very satisfied and all went smoothly

Rating:

5.0

Give your staff a raise

Rating:

4.0

The only issue was that a few moths were in locker

Rating:

5.0

Everyone was so nice and helpful! 20 stars if I could!!!

Rating:

5.0

Smooth, quick reservation. Very knowledgeable and helpful.

Rating:

5.0

This is a great storage unit facility. I’ve had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.

Rating:

5.0

Real nice place with friendly staff.

Rating:

3.0

Could not find my reservation, took forever to check my truck back in!

Rating:

1.0

Terrible staff. Management is non responsive and difficult. Staff is slow and rude most times. Management caused me to pay a late fee and have not been refunded.

Rating:

1.0

Staff unprofessional. Cancelled a storage bin the same day & was not allowed to a return their lock after staff member cut open the package. It took over a week to get a refund. PC Training is needed!

Rating:

5.0

Very nice lady, Customer Service was awesome.

Rating:

5.0

Clean, card access for gate entry. Convenient carts for use on premises.

Rating:

5.0

The storage rep was very nice and extremely helpful.

Rating:

5.0

Could not have been treated better. A+

Rating:

5.0

I received fantastic and friendly service from every member of the staff!

Rating:

3.0

Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.

Rating:

5.0

Having relocated from Florida to North Carolina, we had to depend on uhaul to make our transition less stressful. Marshall, Eddie and Montana treated us like family. Amazing. Thank you for everything!

Rating:

4.0

The service was always consistent by all staff members. I would recommend this storage location to my colleagues.

Rating:

5.0

Thanks for the good service.

Rating:

1.0

-It took 45 minutes before I was able to be assisted and only 2 people were ahead of me. -My reservation was given away the day of, so I had to push my move back a whole day Customer Service was BAD

Rating:

5.0

Great customer service.

Rating:

5.0

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

Rating:

4.0

The staff that was there was helpful however they seemed a little short staffed as they weren't able to get us all of our boxes

Rating:

5.0

Front desk staff were very nice and helpful.

Rating:

5.0

No complaints here, friendly staff and facility was clean.

Rating:

5.0

Montana excellent customer service and they all get it done there efficiently.

Rating:

5.0

Thank you!

Rating:

4.0

They did a great job! The employees were always friendly and willing to help. I was at this facility for over a year and would highly recommend! Thanks to everyone especially Montana!

Rating:

5.0

Thank you for the professional service and wonderful customer service shown during my rental.

Rating:

5.0

Montana and her staff were friendly, accommodating, helpful, patient and respectful. I couldn’t have had a better experience during a very stressful move from Florida during Christmas. Thank you all

Rating:

5.0

.

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

Facility was clean. The staff was professional and courtesy.

Rating:

5.0

Great service!

Rating:

5.0

Move out date is incorrect. I moved out on dec12 before noon. Your staff was informed and did not follow through.... Manager contacted and all issues appear to be resolved

Rating:

5.0

Jody and Montana were great! They were both super accommodating and helpful and made the transition in and out of the storage unit very smooth.

Rating:

5.0

The staff a bad situation into a very good experience. I really appreciate what Montana (the store manager) did for me. Thank you Montana.

Rating:

4.0

clean and good access

Rating:

5.0

😀

Rating:

5.0

Did need the 10x18 storage after all. Staff couldn’t have been nicer.

Rating:

5.0

Everybody was always great.

Rating:

5.0

Management should have at least two people in the office during peek times. The staff was always busy and I had to wait on several occasions because there was only one person working.

Rating:

5.0

Very nice facility and great staff

Rating:

5.0

Great experience.

Rating:

4.0

I didn’t like the fact that I had to pay for an entire month when I only needed it for 12 days

Rating:

5.0

Thank you, Jody for providing excellent customer service. Your follow up call to give me an update on your repair to my storage unit door and securing my contents was very much appreciated.

Rating:

5.0

My entire experience from online reservation to moving in to the unit was exceptional. This storage facility is superb in utility and personnel.

Rating:

5.0

Great staff

Rating:

5.0

Staff was excellent and great to work with.

Rating:

5.0

Everything was great!

Rating:

5.0

Very easy to work with, had everything ready to go!

Rating:

3.0

2 different times our pods were not ready for pick up .. staff overbworked... has to help with pod loading and spent 2 hours of our day when it should have been a quick process