Customer Reviews for U-Haul Moving & Storage of Mather

5,128 reviews

10161 Mills Station   Sacramento, CA 95827
(W Of Mathr Fld Rd)

(916) 369-2758

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 369-2758

10161 Mills Station
Sacramento, CA 95827
(W Of Mathr Fld Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Back trucks into parking stalls the way car rental companies do it. Or at least configure your parking lot to not need a 5-point turn to get out of.

Spencer Joplin 
Rating:
1.0

The manager of the location(a woman) was extremely rude and yelled at me several times. I received the truck open up the back to inspect it. It was full of dirt and debris. I had a very tight schedule to make and I was there early to get the truck. I went back in to the shop talked to the manager said that the truck was dirty. Can we get it clean please, I had a tight schedule . She was rude yelled at me. Said I would have to wait. She refused to pick up the phone just to call the yard man to blow it out and clean out the back so I cleaned the back out myself and the yard man came over and I was cleaning it and was nice enough to take blow out the back of it help me clean it, he noted that the manager was rude and should’ve handled it. Manager did not care that I was there early and had a tight schedule to make and making me wait to get a vehicle cleaned out that should’ve been already cleaned out when I rented it. That is the point. And there’s no reason to ever be rude and yell at a customer ever .

Mark Bennett 
Rating:
5.0

Excellent customer service

Richard Kurianowicz 
Rating:
5.0

Friendly and efficient service

John Hussey 
Rating:
4.0

Customer did not leave a comment.

elaine crawford 
Rating:
5.0

Customer did not leave a comment.

Sonia Sidhu  |  Overall Experience 
Rating:
4.0

The storage gate needs to be longer in a different place I actually hit one of the other poles that's on the overhang for the car parks and you can't get out of the gate you have to either extend the fence out past towards the road or put the gate somewhere else otherwise is great no problem

LES NUNLEY 
Rating:
5.0

To ensure that all the supplies are in the rental truck prior to pick up. My supplies weren’t in the truck I had to go to the Uhaul location to pick up the furniture pads. Overall it was good

Jose Gonzalez Jr 
Rating:
5.0

On the auto transport trailer Was a bolt missing trailer worked Out great Thank you

Don Robinson 
Rating:
3.0

Customer did not leave a comment.

jacari turnner 
Rating:
4.0

Customer did not leave a comment.

Jim EILERING 
Rating:
5.0

Professional and nice staff

Richard Kurianowicz 
Rating:
5.0

Customer did not leave a comment.

laurie gregory-randall 
Rating:
5.0

Customer did not leave a comment.

Robert Dial 
Rating:
5.0

Customer did not leave a comment.

Jennifer Martinez 
Rating:
5.0

Customer did not leave a comment.

Jeff Crais 
Rating:
5.0

Customer did not leave a comment.

steven walker 
Rating:
5.0

Customer did not leave a comment.

Lilia Lacayo 
Rating:
5.0

Customer did not leave a comment.

gray Scott 
Rating:
5.0

It was an easy and good experience, both people working were very friendly and helpful

Brandon Clark 
Rating:
5.0

I think everything looks great

MOHAMMAD SEERAT 
Rating:
5.0

Excellent crew very polite that young man former marine. Very respectful.

ramil arevalo 
Rating:
5.0

Customer did not leave a comment.

ESSIE SMITHKING 
Rating:
3.0

The general manager is lacking professionalism and customer service skills. The way she spoke to her employee in the presence of customers, as well as the way that she spoke to the delivery driver in the presence of customers was alarming. The way she addressed me upon returning the vehicle left me baffled. I already called customer service and made a complaint. What I didn’t like was roughly an hour later the general manager is calling me because she seen the notes on the file. My professionalism wouldn’t even allow me to speak to her because I was still baffled. The general manager at this location needs training. She was rude and had an attitude. I get it there are busy days, but no matter how busy you are you should be treating everybody with respect!

Melissa McKenzie 
Rating:
4.0

Experience was good. Fast check in & out esp when you are limited on time. Overall 7.5/10

Anthony Ortega 
Rating:
5.0

Customer service was not good one of the guys was so rude and one of the guys was very respectable to customers the other one was so he was so rude oh my God he was he was so rude I will get him no stars cuz you don't talk to customers like that especially when they just telling you a question about the vehicle like I don't want to be charged for something that I didn't do so I'm letting the guy know that the fender thing was messed up and he want to talk all rude like I told him I'm a customer you don't talk to no customer like that I don't want to be charged with something I didn't do that's all I'm saying

KIMBERLY JONES 
Rating:
5.0

Great place!

Sherry Sanders  |  Overall Experience 
Rating:
1.0

very challenging

Dawn Greene 
Rating:
5.0

Additional staffing needed. The staff member, John, was working alone with people lining up, yet he was calm and attentive to processing each persons rental or purchase.

Kathryn Checkley 
Rating:
5.0

This location is great. The Uhaul employee is wonderful and works quickly to assist and expedite service.

Naomi Rose 
Rating:
5.0

NA

Charles Finley  |  Overall Experience 
Rating:
1.0

Poor customer service the representative seems he was under the influence of some sort. As I went outside to locate the uhaul truck I was assigned to. I couldn't find it, upon going back into the store. I asked if he could assist me finding it. The representative seems like he didn't want to. not only was the equipment dirty, the tire was partially flat with a cut to the side wall tire, upon arrival returning the equipment the other representative that was working I had informed the problem about the tire. The representative mentioned so its not not we can every thing, il never rent equipment from this location ever again I believe I should get a partial refund for the dirty equipment and the tire issue

Anthony Ortega 
Rating:
5.0

Customer did not leave a comment.

Talal Suleiman 
Rating:
5.0

Customer did not leave a comment.

Charles Martinson 
Rating:
5.0

The staff was very helpful, courteous, friendly and accommodating. Fast, effecient service and minimul wait times. Jennifer was outstanding and provided great customer service.

Cheryl Jeffreys  |  First Impressions 
Rating:
2.0

Don’t rent equipment if you don’t know where I will pick it up. Don’t keep changing when we will be called to confirm location. And actually calling would have been nice but you didn’t even do that.

Jeffrey Hansen 
Rating:
2.0

The individual in charge of managing the facility is an elderly woman who unfortunately displays rudeness and lacks helpfulness. However, her son possesses a genuinely kind demeanor. It is important to remember that her negative experiences with certain individuals should not lead to a generalization that everyone is similarly unpleasant. In order to maintain a professional atmosphere, it would be beneficial for her to conduct herself in a more appropriate manner, rather than resorting to unpleasant behavior.

Parminder Pabla  |  Overall Experience 
Rating:
5.0

Mr. Johnathan made the entire process pretty simple.

Keith Thompson 
Rating:
4.0

Customer did not leave a comment.

Chris Long 
Rating:
4.0

Customer did not leave a comment.

Charles Martinson 
Rating:
5.0

I always get great service from the folks at this location. I rent trucks a lot and this is my go to place.

Larry Welton 
Rating:
5.0

Very nice young men

david mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Scot 
Rating:
5.0

This reservation started off a bit rocky, but the staff at both locations are superstars and went above and beyond to help me turn my upside frown into a smile.

Baljeet Kahlon 
Rating:
5.0

Customer did not leave a comment.

Kimberly Egan 
Rating:
5.0

Customer did not leave a comment.

emily wood 
Rating:
5.0

Best customer service I have experienced in a long time! Every employee was friendly and helpful. They called with updates and actually read the comment I had regarding the container delivery. I will definitely use this service again.

Shirley Shepherd 
Rating:
5.0

I have to say the driver seat had some stains in which I think cause, the van to have slight order, however she rode like a champ! I would most definitely suggest clearing out the Bluetooth info that customers may forget to Delete after programming. I noticed when I cleared out my phone information as well as the other customers. Their phone number was still programmed in the Bluetooth setting. Thanks guys!

Dawn Greene 
Rating:
4.0

Customer did not leave a comment.

Bernie Martin 
Rating:
3.0

Customer did not leave a comment.

Judith Jarvis 
Rating:
5.0

👍🏾👍🏾

Thomas Hall 
Rating:
5.0

A happy people there

Frederick caskey 
Rating:
5.0

Customer did not leave a comment.

meauirce belcherbey 
Rating:
5.0

Jennifer was easy to work with and very funny!

Taylor Liu 
Rating:
5.0

Customer did not leave a comment.

Sherry Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Sanders 
Rating:
4.0

Windows was very dirty

RONALD RICHMOND 
Rating:
5.0

They are friendly reliable any problems you have to take care of it right there on the spot

Frederick Caskey 
Rating:
3.0

I left my trailer n jetski cuz I have no choice. Im taking advantage of one month free storage. But apparently gate is always open. Anyone can go in n out without the key card. Im scared. Guys extremely nice, fast n easy. This was the 3rd uhaul shop I went to looking fir storage so i dropped off n left quikly cuz Im moving. I had deadlines

Sonia Sidhu  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris Fields 
Rating:
5.0

Customer did not leave a comment.

meauirce belcherbey 
Rating:
5.0

Customer did not leave a comment.

Lisa Bailes 
Rating:
5.0

Customer did not leave a comment.

alaxnader reaves 
Rating:
5.0

Customer did not leave a comment.

Eric Beren 
Rating:
3.0

Can't rate location as we never went to the location. Moving company made that contact. Movers on both ends were great. Only thing could be better woudl be the adversing of what the container can fit as we had to leave too much stuff we planned to take.

ADAM LEWIS 
Rating:
5.0

Customer did not leave a comment.

Donald Raskin 
Rating:
5.0

The manager provided excellent advice and help which made the rental experience very efficient!

David Wallace 
Rating:
5.0

I go out of my way an extra few miles to go to this U-Haul location. It’s that dependable.

Patrick PULUPA 
Rating:
5.0

Customer did not leave a comment.

Ken Jensen 
Rating:
4.0

Although I went over the 24 hour time period by an hour and was required to pay for an extra day I was not allowed to keep the truck for the remaining section of time which I did pay for . The manager said they scheduled the truck to the next customer, so why do I pay for time I’m not able To use ? That is messed up And no way to do business!!

Sherry Webster 
Rating:
5.0

We had a bit of a wait due to a truck getting propane, but John came in for his shift early and helped us before he even clocked in! He was friendly and very helpful!

Joanne Cesar 
Rating:
5.0

Customer did not leave a comment.

andres mendoza  |  First Impressions 
Rating:
5.0

Everything was fine

Alexey Smirnov 
Rating:
3.0

I rented a unit for 3 months and visited at least 5 times. Why I say it is not well maintained: The large automatic door with no threshold plate closest to my unit was almost always "broken". Made it difficult to get in and out physically, and twice had to wait for an available staff person to open the garage doors. I didn't like that I couldn't just get in and out without having to find someone.

Katherine RAhaim  |  Overall Experience 
Rating:
4.0

Tune app process does not work in and on this location. It works perfectly at the other U haul I use but here I had to have the counter to check out and return. Very poor app performance.

MARION L CURTIS JR 
Rating:
1.0

My experience was horrible I rented a truck for 3 hrs and the night person told me to just bring the truck back in the am truck was picked up at 630 pm and returned by 9 am and they charged me for another day

Oneasha Martin 
Rating:
5.0

It was perfect and Jennifer was wonderful.

Shannon Smith 
Rating:
5.0

Overall - good experience. No need to improve!!

Norm Eilert 
Rating:
4.0

Customer did not leave a comment.

VonTasha Meza 
Rating:
5.0

Customer did not leave a comment.

Ingrid Rosten 
Rating:
5.0

Customer service was exemplary.

Roland Hyatt 
Rating:
5.0

they did a good job thank you

clifford smith 
Rating:
5.0

Customer did not leave a comment.

Melvin Pearson 
Rating:
1.0

Please be aware!!!! I rented a pick up truck. My route/ contract shouldn’t have been no more than $40 $50. Max with mileage and rental. $19.99 pick up truck. 0.79 a mile went 27 miles Total amount no more then $60 including gas When I return the vehicle at the location thank God my card declined because they tried to charge me $155. The workers indicated I went 100 miles then when I got into the office they said I used 200 miles no one believe me until I stood my ground and made Jennifer, which is the owner as it states on her badge. Look up the last three customers calculate their previous miles, because something is not right! she was so rude indicating scenarios that someone must’ve took my keys and ran up 200 miles and it was my problem not hers… which was an insult because I live & take care of my elderly mother which is 69 years old and she’s a hospice patient with dementia, and cannot walk. I felt like I was being prosecuted against a crime I did not commit. This was the worst experience I felt since I found out my mom’s condition. Which I’ve moved across the continent to take full responsibility of, She indicated she’s a professional, and she never get things wrong when it comes to calculation and paperwork within the system. If I wouldn’t have stood my grounds, I would’ve felt used, robbed and abused right before my eyes she profiled me I can’t explain the emotional roller coaster in regards to proving my innocence. She was so firm and aggressive in regards to that store location never making manual mistakes. She also threatened to send this bill to collections because in her mind, she never make mistakes, after sitting for about 30-40minutes after bashing me and accusing me, as well as dehumanizing me in front of customers & coworkers she had made a phone call, she asked for mileages They gave her the mileage of the truck that I rented which came out to be 375miles On the thermometer she calculated the mileages In which the miles on my returned rental said 354 miles (note) the mileages that I use was way under the amount from the previous customer used which indicated whoever typed in the information typed it in incorrect before I got a chance to rent out the vehicle. After she notice the incorrect, she still was rude about it after the fact that I was tearing up out of frustration, I felt Accused of a crime that I did not commit and no matter how I feel she was going to charge me that $155 and or send it to collections ! She also mentioned within a 20 minute timeframe, she use the vehicle for personal usage because the truck is new to the location, so the miles that was collected She used among her personal gain, and try to make me pay for the mages that she used!!! I was kind enough to fill up the tank even when the vehicle They had given me had no fuel. The fact that she was SO firm in regards to never making mistakes, I asked her who manually typed in the information prior to renting the vehicle out to me all along. It had her name on it. After Repeatedly stating I don’t never make mistakes,! The fact that she didn’t apologize to me made me feel like she does this frequently robbing people under the table and the fact that she was the owner made it loud and clear this is a ongoing repeatedly behavior that they commit so customers please be aware! She dehumanize me in front of her coworkers and customers as far beyond disrespectful… No professional class & are modern day pirates! People I encourage you to take photo pictures of the mileage gauge as well as doing your walk around. No one indicated I had to go online to do a walk around the gentleman just stated to pick the key out of the box and gave me the code and paperwork. They did not make it clear that you have to download the app and do a digital walk around before driving off. She also stated rudely and aggressively. That’s my fault because I didn’t do a digital check in & I was fully responsible and it’s my fault because of that. (Note) the gentleman that helped me is fairly new to the company because he kept asking her questions in regards to the protocols and how to check out vehicles, which was fairly OK However, she personally gain leverage of knowing that there will be errors because of a new hire and yet she still prosecutes and unnecessarily charges customers for their mistakes!!!!! The look on her face was priceless when she realized that the mistake was on her behalf. Her last ending words don’t take it personal and your persistence.. Was presenting out of her mouth as I began to thank her for taking the time and patience, and getting down to the bottom of it, expressing to her how dehumiliating and abused I felt…. I would NOT come here. I could just imagine all the other people that have became victims because of her train of thought in regards to never making mistakes….

Dawn Greene 
Rating:
5.0

The process to rent has been very well streamed lined and smooth. I always have the best service at Mills Mather location.

Naomi Rose 
Rating:
5.0

My comments are above

Gloria Rivera  |  Online Move In 
Rating:
5.0

The woman that helped me was very efficient and knowledgeable…A pleasure doing business at this location

Fred Cordano 
Rating:
2.0

Having to go upstairs to my storage without a lift makes no sense. The wide security doors are always unavailable for some reason or another!

Russell Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergey Deavidyuk 
Rating:
5.0

Excellent manager!!! And easy pick up and drop off

Judy Serafini 
Rating:
5.0

Customer did not leave a comment.

Kimberly Lomax 
Rating:
1.0

I do not recommend this place this place is a scam I've been renting you alls for years and always been able to return blankets that were unopened this place will not let you return them they want your money they will give you dirty trucks that are filthy beware of this place. I will never go back to this place and rent a truck again.

Joshua Gentry 
Rating:
5.0

Yes equipment was in great condition and well maintained but this locations compatible advantage over All other locations is the person who checked me in and checked me out. Not all hero’s wear capes lol She was wonderful, kind, funny and went above and beyond. I never fill out these type of surveys but she is a superstar. If she isn’t running the place soon I’d be shocked.

Joshua Teagarden 
Rating:
5.0

Very well organized and friendly staff. Turning it in was very easy.

Stephen Konig 
Rating:
1.0

They rented me a van with a hole in the gas tank. I wasted $70 in gas which apparently just drained away beneath the van. I paid double the fee to rent another van to get back to Sacramento When I asked for a refund I was told: There’s nothing I can do for you.

FRANK WHITTAKER 
Rating:
3.0

Customer did not leave a comment.

Lance Covert  |  Overall Experience 
Rating:
5.0

Good job

antino parrales 
Rating:
4.0

I am very pleased with the service I had with two of the U Haul employees as they both handled my Complaint regarding the poor service I had with the movers and the miscommunication I had been given regarding the number of uboxes I would need! It was very apparent that the movers were not experienced enough to load the boxes properly resulting in so much stress and confusion! They handled the problem professionally and I am VERY pleased with his ability to be compassionate and helpful in a bad situation! The manager at the U Haul storage facility was very kind and worked with me regarding the move from the unboxes into a storage space in her facility! If it wasn't for those two employees, I would have had to file a formal complaint! They both deserve a raise as far as I am concerned! Thankful Client, Kathryn S.

Katherine Sanangelio 
Rating:
5.0

Outstanding UHaul drivers, customer support, and shipping container. Couldn’t be happier!

Len Burger 
Rating:
5.0

Customer did not leave a comment.

Larry Welton 
Rating:
5.0

Customer did not leave a comment.

Deepansh Sharma 
Rating:
5.0

Jennifer was super helpful and friendly with my situation and worked out a solution that was a win win for both of us! Thank you Jennifer!

RaeLynn Rushton 
Rating:
5.0

Nothing, Keep doing what you do.

Carey Erpilla 
Rating:
4.0

They will correct the problem. Great wirkers.

marlene harris 
Rating:
4.0

There were bug in the trailer Roaches

marlene harris 
Rating:
5.0

Easy to reserve online. Minimal wait time and received helpful assistance from employee

Molly Krogen 
Rating:
5.0

Customer did not leave a comment.

Timothy Gibbs 
Rating:
5.0

The people are very helpful and friendly* Thank you U- Haul for helping me by renting your truck to me to move my things*

Shirley Harden 
Rating:
5.0

Customer did not leave a comment.

Eric Salgado 
Rating:
5.0

Customer did not leave a comment.

James Welch 
Rating:
1.0

I was overcharged with extra gas charge. I already filled up the gas but they still charged it. I took pictures of truck and fuel level before taking the truck but then the manager (Jennifer) told me that I had to upload them on the link after return but she didn’t provided any instructions. She was very rude and didn’t provided reimbursement for the gas. Her name was Jennifer.

Mayur Purohit 
Rating:
5.0

Jennifer was very sweet and helpful*

Shirley Harden  |  First Impressions 
Rating:
5.0

The chain to latch the tailgate was binding and I had to get a pair of pliers to free it before I could lower the tailgate.

Brad Wasson 
Rating:
4.0

U-box was a great way to get my son's stuff from California to Wisconsin. I would highly recommend and would definitely use it again.

Karon Knuist 
Rating:
5.0

Customer did not leave a comment.

Katherine Sanangelio  |  First Impressions 
Rating:
2.0

The staff at this facility was awesome and very helpful, it is the overall security of the facility that is below par and little has been done to date to improve security. I had my motorhome broken into and vandalized.I understand that this has been an ongoing problem.

JD Hunter  |  Overall Experience 
Rating:
1.0

Our motorhome was broken into and items stolen. Extensive damage to a window in which the thief entered. Perimeter fencing is in disrepair. Manager has no plans to make repairs.

GARY EARL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlo Will  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna galstyan  |  Overall Experience 
Rating:
5.0

Outstanding customer service

Savanna Rose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH ANDERSON  |  Overall Experience 
Rating:
3.0

The no proration of the month is nothing more than stealing. You didn’t earn it.

fred vaught  |  Overall Experience 
Rating:
5.0

We had a problem with our online order...The staff at this location was not only professional, but very well adapted for their job in all areas. The staff was able to function with a great degree of emotional intelligence even when problems were presented to them that were to no fault of their own, as in navigating the online system for customers. Kudos all around to this location for being at the level iof excellence in customer service!!! All expectations net & succeeded!🏆🏆🏆

angela jenkins  |  First Impressions 
Rating:
4.0

The Lady that runs the place is blatantly hostile in both demeanor and attitude I'm surprised that anyone would stay long either a employee or customer I'll never come back as a customer so long as she's there

antony quiroz  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Robert Bowen  |  Overall Experience 
Rating:
4.0

The overall experience was quick & straightforward. Our only complaint would be that the staff person at the front desk asked us to create our personal code while other customers were in ear shot, so we declined. We're glad the option to do it later was available.

Erica Naranjo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Herbert  |  Overall Experience 
Rating:
3.0

Giving Average because I thought that if I vacate earlier than my monthly installment date then I will get a refund for the remaining days since I am no longer using it. The rent should be prorated.This will give your customers more satisfaction because I feel why should the customers pay if they have already vacated it.

Prasad Aslekar  |  Overall Experience 
Rating:
5.0

Excellent service from staff.

Christopher Ryan  |  Overall Experience 
Rating:
5.0

Staff was great and helpful. Facility is just what I was looking for. I was a little disappointed when I was told that having a reservation didn't guaranty me a space for my motorhome, a space was not waiting for me but I lucked out that someone had just vacated a spot.

JD Hunter  |  First Impressions 
Rating:
5.0

The people at the the faculty where I stored my car were very nice and helpful

Amber Banks  |  Online Move In 
Rating:
1.0

So glad to longer be with this storage facility been there for year and the staff is just rude especially the older lady that a general manager always has an attitude even when I was closing out my unit on the 27th. I did meet one employee named Josh and he was very nice and friendly I wish I only had to deal with him and not her.

Mikayla Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt lozada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH ANDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy laxton  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

corene Seaver  |  Overall Experience 
Rating:
5.0

Professional and friendly service.

ANTHONY BROWN  |  First Impressions 
Rating:
5.0

Thank you

CATHERINE BURTON  |  Overall Experience 
Rating:
5.0

It has been a satisfying arrangement. I thank for your good service. Given the opportunity I will share my experience with others.

WARREN DAVIS  |  Overall Experience 
Rating:
5.0

You guys are my go to spot when I need to store. Thank you so much. :) Gianna

Gianna Maldonado  |  Overall Experience 
Rating:
5.0

Great

Daniel Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria Hinojos  |  Overall Experience 
Rating:
5.0

top notch staff

CRAIG PEACH  |  First Impressions 
Rating:
5.0

The staff are kind, enjoyable to interact with, work well together, helpful, and go above and beyond to ensure you have everything needed etc. A great experience!

Carla Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald jackson sr  |  First Impressions 
Rating:
5.0

Jennifer & Victor were both great and the rest of the staff is friendly and helpful!!

Jade DeMesy  |  Overall Experience 
Rating:
5.0

Great 👍 job

Dennis Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALLY HELLMANN  |  First Impressions 
Rating:
1.0

When I first showed up the lady at counter checking me in would talk very rudely to other customers when they came in and said it's gonna be a 20 min wait. Then after a week of my truck being there it got broken into and vandalized. When I took my equipment out being there only over a week I did not even get a refund. I will definitely share this on social media and youtube. U-Hauls lot is not secure. They have surveillance but had me park my truck where surveillance couldn't see my truck.

matt velasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tahoe Marina Contract Services  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie Malme Jamie Malme  |  First Impressions 
Rating:
3.0

The staff was great. Seemed unorganized inside. My big no was access to the units due to parking. Only two doors and customer parking in front of those doors. I hired a crew to assist me unload and lost time with the movers

Edward Brewer  |  First Impressions 
Rating:
5.0

Jennifer was always willing to help whenever it was necessary, and did it with a smile.

Tom Leech  |  Overall Experience 
Rating:
4.0

Uhaul is a reliable brand and the staff is always courteous and patient and at times offer exceptional service

ESKANDAR SAADAT  |  Overall Experience 
Rating:
4.0

From the time I rented the storage unit, the facility has always been clean and accessible when needed. The staff was always been helpful and accommodating.

LaTorya Grogen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annamarie Hernandez  |  Online Move In 
Rating:
3.0

Jessica the manager was rude to myself and other customer. I am not sure if she was rude to me because I requested a call back from the district manager and never got a call. It was in regards to her customer service.

Candy Love  |  Overall Experience 
Rating:
4.0

Need more employees. Only 1 was available to assist a group of 6+

LORA SAECHAO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawna M Antrim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa Markley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CAROLYN JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra covack  |  First Impressions 
Rating:
5.0

The assistant manager was very helpful. She gave us more information that we needed. And was very helpful and customer service orientated.

Pam Ford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesse Owens  |  Online Move In 
Rating:
1.0

I am filling this out based on an employee named Ariella and I will also be emailing Uhaul corporate offices. The experience we walked into was absolutely ridiculous! This lady (named Ariella because I finally asked the employee trying to help us to write her name down) was rude, so rude that my adult children and myself were uncomfortable. We shouldn't have to listen to an employee leave an approximately three-minute-long rude voicemail talking completely down to someone about parking in the wrong spot at the facility. Meanwhile, the gal named Lya was trying her best to keep peace in the office and got to a spot where she needed assistance with our storage. This went on for quite a while in which another customer came in and was "snapped" in rude tones saying to her that she was busy and would help her when she was finished. This was fine, however, the tone used was extremely rude, not to mention this lady had still not helped our situation and by now it was 6:00 pm and the facility was to close at 7:00 pm. Lya asked for assistance again from Ariella and was told to wait (despite the fact that we should have been done and on our way) - we were not a priority. Lya asked if we could start unloading the uhaul while waiting and Ariella snapped - NO not if the order isn't complete. At this point, Ariella was just sitting there and Lya got frustrated and had to leave the office to try and call the store manager for help with our storage. We were further disgusted when Ariella got up from behind the desk (still not helping us) and scuffed at my 26-year-old daughter with an attitude. NOT OK! We had just spent three days on the road and to be treated like this was awful. By the time it got figured out, the time was 6:30 pm and Lya quickly opened the large door so we could unload by 7:00 pm. Next thing I knew was Ariella came stomping out with an attitude for NO REASON and stated - JUST SO YOU KNOW I AM CLOSING THAT AT 6:45 pm. At this point, I wanted to lose my mind on this woman, but luckily my focus was on getting as much of the Uhaul in 15 minutes as we could. First, I would like to say that even my 21-year-old son stated that it was a good thing that Lya was there trying her best to put out fires because I would have not gone as well for Ariella. Secondly, we will be getting a different storage unit in the near future and not recommending the facility. Thirdly, we were there when the call came in that this Ariella actually had left the horrendous phone call erroneously. I could go on but will say lastly that this experience was supposed to be pleasant and it wasn't. After she had the nerve to stall our interactions, we had to wait until after it was locked at 7:00 pm for another 15 minutes for the alarm to set. In the meantime, two other customers tried to come to the facility to drop off stuff in their storage and were turned away. The sign says 24-hour access, but that is not entirely true. Overall, WORST experience with Uhaul, and we will not use it again. With that being said, this employee Lya deserves a medal as she held it together incredibly well.

SARAH BOHORQUEZ  |  First Impressions 
Rating:
5.0

This facility is awesome the staff is great friendly and very helpful

ARIELLA THOMPSON  |  First Impressions 
Rating:
5.0

Jessica was great!

Ebony Portis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Frew  |  Overall Experience 
Rating:
5.0

I loved the experience and will definitely rent here again! Five stars!!

KENT HARRIS  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Pamela Fleury  |  First Impressions 
Rating:
5.0

This is the best U-Haul I have ever experienced in 45 years Erick was so kind always helpful and Vanessa the manager runs a tight ship! She gives excellent professional service! Thanks to all the staff and going to miss y'all!

ANDREA MASON  |  Overall Experience 
Rating:
5.0

Jessica went out her way to help accommodate me. She was friendly and professional and cleared all misunderstandings. Thank you Jessica!

Kristina Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE BURTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Rua  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Phillips  |  Overall Experience 
Rating:
5.0

Customer Service was knowledgeable & friendly

johnny Lim  |  First Impressions 
Rating:
3.0

The one downside I found was that my unit was on the second story and there isn’t a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.

Lauren Sharp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matt menning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond Ventura  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dean Snelson  |  First Impressions 
Rating:
5.0

Extremely helpful made me feel like everything was ok

Lisa Caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCINE CRUZ  |  Overall Experience 
Rating:
5.0

There was no lock in my unit, but I understand that it was after hours

Emma Doporto  |  Online Move In 
Rating:
5.0

My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++

Delores lara  |  First Impressions 
Rating:
5.0

Very nice place.

Jay Schneider  |  First Impressions 
Rating:
5.0

The grounds need to be swept more often. Landon was very friendly & helpful.

Steve Hackman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Newmarch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Ward  |  First Impressions 
Rating:
1.0

The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out. They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a Hang out where the fence was broken I’m the back by my car. My car was vandalized numerous times. Someone stole a lot out of it. They wouldn’t credit me anything for my trouble.

Katherine Benezra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wells  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren Sharp  |  First Impressions 
Rating:
1.0

I have used uhaul for a number of years in different states and this is the first time I've felt the need to write a bad review. My car was damaged on the property due to negligence on uhaul's part. I paid for car storage and after 5 weeks of being away I came back to a big dent in the top of my car. It was obviously from something being dropped on it. Uhaul has been doing work under the awing that my car my under and never made sure the contractors were using protection for people's cars in case something was dropped. They honestly didn't care about the damage and said they weren't responsible for it since they say you rent here at your own risk. They have also had break ins into RVs. I would NOT leave your vehicle here.

April Ferrante  |  Overall Experience 
Rating:
5.0

It was good.

craig schneider   |  First Impressions 
Rating:
4.0

The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.

Steve Hackman  |  First Impressions 
Rating:
5.0

Thanks for your service and professionalism.

HOPSON BELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Almeida  |  Online Move In 
Rating:
1.0

Staff made an untrue remark about me.

bruce jolly  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mark Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Teague  |  Online Move In 
Rating:
2.0

Front desk rep was not friendly or very helpful

Robert Bowen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Teague  |  First Impressions 
Rating:
1.0

My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?

Jeff Singleton  |  Overall Experience 
Rating:
1.0

My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.

Derrek Tanner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David McLaren  |  Overall Experience 
Rating:
1.0

Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.

Eduardo villarreal  |  Overall Experience 
Rating:
2.0

I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a $3000.00 out of pocket expense. So no I would not recommend this place to anyone.

Vincent Dangler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DUFFY  |  Overall Experience 
Rating:
1.0

My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.

STEPHEN MILLER  |  Overall Experience 
Rating:
2.0

Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.

terri vanaalst  |  Overall Experience 
Rating:
4.0

My boat stereo was stolen and the boat was ransacked. Obviously not secure.

LINDSEY SAYLES  |  Overall Experience 
Rating:
2.0

Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.

Judy Osgood  |  Overall Experience 
Rating:
1.0

Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.

Norm Pierce  |  Overall Experience 
Rating:
1.0

Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in

lance Treiber  |  Overall Experience 
Rating:
1.0

Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security

PATTY STEWART  |  Overall Experience 
Rating:
1.0

I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.

Carlos Rodriguez  |  Overall Experience 
Rating:
5.0

Yes Jessica was the best over at the mill station in Rancho Cordova California

ROBERT ELLISON  |  Overall Experience 
Rating:
1.0

Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.

Timothy Camp  |  Overall Experience 
Rating:
5.0

The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Thank you!

Natividad Sabete  |  First Impressions 
Rating:
5.0

Jessica and her staff were always helpful and courteous

Danny Aznoe JR  |  Overall Experience 
Rating:
5.0

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

ANNETTE LEE  |  Overall Experience 
Rating:
3.0

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

aaron miller  |  Overall Experience 
Rating:
5.0

I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.

ERIK CARLSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joyce seberry  |  Overall Experience 
Rating:
5.0

Very professional...

John Unpingco  |  Overall Experience 
Rating:
3.0

The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!

Benton Best  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roy escobar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daryn Harvey  |  First Impressions 
Rating:
5.0

Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.

Rosalyn Moore  |  Overall Experience 
Rating:
5.0

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

Julie Newmarch  |  First Impressions 
Rating:
5.0

The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica

sydni mullen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOB STEINHOFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Watkins  |  First Impressions 
Rating:
5.0

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

michelle garduno  |  Overall Experience 
Rating:
5.0

The employee was very nice and helpful.

Sherry Sommers  |  First Impressions 
Rating:
5.0

Made a difficult move easy!!

michelle garduno  |  First Impressions 
Rating:
5.0

Great customer service very polite keep up the good work

Michael Webb  |  First Impressions 
Rating:
5.0

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

Koren Britton  |  First Impressions 
Rating:
5.0

The worker that helped me was truly a blessing.

Lomitha Ann Kinzer  |  First Impressions 
Rating:
5.0

Great location

Joseph Hill Sr  |  Overall Experience 
Rating:
5.0

Thank you

barbara carter  |  First Impressions 
Rating:
5.0

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

joseph rodriguez  |  Overall Experience 
Rating:
5.0

Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.

ERIK CARLSON  |  First Impressions 
Rating:
5.0

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

ALTEN TODD  |  Overall Experience 
Rating:
5.0

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.

Norm Pierce  |  First Impressions 
Rating:
5.0

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Bob Bunker  |  First Impressions 
Rating:
1.0

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Gary Bellati  |  Overall Experience 
Rating:
1.0

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Kathleen wright  |  Overall Experience 
Rating:
5.0

Great customer service! Very helpful

Jamal Hill  |  First Impressions 
Rating:
5.0

The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!

Erika Favor  |  Overall Experience 
Rating:
5.0

I always have such a great experience each time I’m there. Friendly, knowledgeable, helpful staff. Thank you!!

Andy Sorgea  |  First Impressions 
Rating:
5.0

Good service

John Unpingco  |  First Impressions 
Rating:
5.0

Wry helpful. Very courteous and just all around great human beings.

Lydell Flake  |  First Impressions 
Rating:
5.0

Great customer service at this location!

Lori Curtis  |  Overall Experience 
Rating:
4.0

The office staff were excellent. Because of them my move was successful.

Cedric Mckinley  |  Overall Experience 
Rating:
1.0

1. No restroom; go off site 2. Truck 1/4 tank full @ pickup. Res never said It. Had to gas but Couldn’t at Uhaul. Had to go offsite. 3.closed stor acc 5-15, pd 4 31 days. No credit. Utter Rip-off🖕🏽

Thomas Bowmar  |  Overall Experience 
Rating:
4.0

All in all, it was a good experience. It was extremely hard to see inside the storage unit. The staff was very friendly, respectful and polite.

Julie moore  |  Overall Experience 
Rating:
5.0

Great people

Tim Morgan  |  Overall Experience 
Rating:
5.0

Storage unit rental was a breeze. Staff always attentive! Thank You U-Haul!!!

tamara buxton  |  Overall Experience 
Rating:
5.0

Great place to store your rv or trailer. Customer service is always very helpful.

Marc Jensen  |  Overall Experience 
Rating:
3.0

I chose this facility because of the 24-hour security and video. At one point someone got in my motorhome slept in it and stole a few things. Another vehicle had the window broken and the stereo stole

Tom Nivison  |  Overall Experience 
Rating:
5.0

Great experience, everything was perfect!

Mike Hammond  |  Overall Experience 
Rating:
4.0

Great staff with great service and nice location

Jack Tsuei  |  Overall Experience 
Rating:
5.0

The two staff members that assisted us were very friendly and helpful. The facility is well run and very clean. I will definitely recommend them!

Lori Curtis  |  First Impressions 
Rating:
5.0

xxx

James Watkins  |  Overall Experience 
Rating:
4.0

We had our unit from January to March and it was a good choice for our temporary storage. Every time we were there the employees were always busy either cleaning or helping customers. Always friendly!

Cristen Grissom  |  Overall Experience 
Rating:
4.0

Great Location and nice staff

Jack Tsuei  |  First Impressions 
Rating:
5.0

Jessica and her team are great !

Jeff Singleton  |  First Impressions 
Rating:
5.0

Satisfied

Sheila Longino  |  Overall Experience 
Rating:
2.0

I stored a boat there along the fence adjoining an industrial park. My boat cover was untied and moved to a car in the industrial park. Fortunately, I was able to recover my $200 boat cover.

steven abeyta  |  Overall Experience 
Rating:
5.0

Great Team and great people!

GYMBAY MOUA  |  Reservation 
Rating:
5.0

Great Customer Service! Very professional A+

Vartan Gorodnitsky  |  First Impressions 
Rating:
5.0

Excellent service provided by their staff

ema rasari  |  First Impressions 
Rating:
5.0

Great experiences having our Ubox delivered here from Wisconsin super easy to pick up they had them ready to go when we showed up.

Katarina bevier  |  Overall Experience 
Rating:
5.0

Friendly enjoyable

Jerry Ponzo  |  Reservation 
Rating:
4.0

Did not like indoor storage to much extra work to move stuff in and out.

julia jones  |  Overall Experience 
Rating:
1.0

The unit was not at all what I expected. I’m seekign a refund. Thank you

rozalyn tudor  |  Reservation 
Rating:
3.0

It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.

Brittany Velazco  |  Reservation 
Rating:
5.0

~

jeffrey allen  |  Overall Experience 
Rating:
5.0

Service excellent, but billing department deducted anther months rent from my account in error after unit 1303 vacated early. That cost me over draft charge, $20. Please fix it!!

M Joseph Wahnish  |  Overall Experience 
Rating:
5.0

aii good

tom rossman  |  Reservation 
Rating:
1.0

It said that you had cameras and every thing was secure but within the last couple months my trailer was broken to twice without you knowing or seeing it. The manager didn't care or show up.

Bill Bryan  |  Overall Experience 
Rating:
4.0

Great job by great staff, however they need more help. This location like others are very busy. Hire more people.

MATT MASON  |  Overall Experience 
Rating:
2.0

You guys ask for too much info or. Simple thing

juan cruz  |  Reservation 
Rating:
4.0

Thank you for your accommodation much appreciate it

Trina bell markham  |  Reservation 
Rating:
4.0

While there my trailer was broke into 4 times. Than one time a 500.00 welded generator was cut of the front of it.

KENNETH HOOVER  |  Overall Experience 
Rating:
4.0

The staff are friendly and courteous.

HAROLD KRESS  |  Overall Experience 
Rating:
4.0

Antony is very kind.

CHEOL CHO  |  Overall Experience 
Rating:
5.0

1

Joyce Murimi  |  Overall Experience 
Rating:
1.0

I rented a storage unit for about 6 months. Once my belonging were moved there was water marks on some of them as the unit had water within. My auto payment processed on a closed account.

Sarah Wodock  |  Overall Experience 
Rating:
4.0

they served my needs when it mattered most!

Danny Freitas  |  Overall Experience 
Rating:
4.0

Over all it was good

Payam Dabestani  |  Overall Experience 
No reviews have been submitted for this location.

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