Comentarios del cliente para U-Haul Moving & Storage of Manchester

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Manchester

Grado total:

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Scott M.
Grado:

Quick and easy drop off

Garfield T.
Grado:

I was charged $179.95 (instead of $10) for a dolly, that was never even touched. I called to get the error fixed and the associate did not know how to credit me for the mistake. I am still waiting for an update (a day later). Please hire more competent employees. Thank you.

Richard H.
Grado:

El cliente no dejó un comentario.

anne M.
Grado:

the staff was friendly & knowledgeable. very impressed.

Jonathan H.
Grado:

Have the same type of tire on the trailer, the one i rented had two different type tires, I’m not a tire technician but it made me a little bit nervous but overall my experience for the first time renting from you was very good

Peter L.
Grado:

El cliente no dejó un comentario.

Dennis C.
Grado:

Very intrusive, collect too much personal info. Fuzzy privacy policy. Changing pickup policy, forcing you to have a smartphone. In recent years paid 200-250 for a trailer, now they want 480-$600 and up. As usual, management sets up survey to blame employees at pick up or drop.off ...they are not the ones making the policy.

Laura M.
Grado:

El cliente no dejó un comentario.

Timothy W.
Grado:

El cliente no dejó un comentario.

Joseph O.
Grado:

El cliente no dejó un comentario.

Wasim Q.
Grado:

El cliente no dejó un comentario.

JEREMY P.
Grado:

I made a reservation at the Windsor Locks ct facility but was told the trailer was only available in Manchester ct, so I had top drive there instead. Also, there were many questions asked of each customer in front of me for their truck rentals. This could have been handled quicker and in advance via the same form where you have to upload your driver's license. I had to wait 20 minutes in line.

Joanne M.
Grado:

Fantastic customer service!

Jennifer W.
Grado:

I am VERY disturbed by employees using their personal phones to capture pictures of my photo ID.

Robert W.
Grado:

THEY WHERE GOOD I HAD NO COMPLAINTS THEY HAD WHAT I NEEDED KEEP UP THE GOOD WORK. THANK YOU

William P.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

El cliente no dejó un comentario.

Michael D.
Grado:

El cliente no dejó un comentario.

Nick V.
Grado:

El cliente no dejó un comentario.

Shane D.
Grado:

Service was rude short and didnt explain anything , after hours return was terrible i will not waste my money on uhajl again

Richard R.
Grado:

El cliente no dejó un comentario.

Suzanne B.
Grado:

El cliente no dejó un comentario.

Andrew C.
Grado:

Customer service was great. Vehicle performed ok but drivers seat very worn and torn.

Vinette L.
Grado:

El cliente no dejó un comentario.

Timothy N.
Grado:

Awful service. Returned with the amount of gas instructed to. The worker claimed I returned it on empty even though I returned it with more gas than I got it (I got it almost on empty which is a problem to begin with). Was then charged extra fees. When I called, the manager and workers were unprofessional, and extremely rude. I could hear them making comments in the background while I was on the phone. Very unprofessional group and I will not return to this location, or use UHaul in the future.

Koraima C.
Grado:

The way the truck drove it was awful it seem like the truck needed an alignment

William D.
Grado:

El cliente no dejó un comentario.

Jodi H. | First Impressions |
Grado:

Great people helping at desk. Feels safe and clean

Joel K.
Grado:

THe uhual website is a joke. Why can I confirm a pickup time and location AND get a confirmation number online only to get a call 1 day prior saying that the only trailer available is actually a 30 minute drive from where I booked. This is misleading to customers. Don't give me the option to book a vehicle unless it is actually available. You wasted over an hour of my time!

Keith K.
Grado:

El cliente no dejó un comentario.

Raymond F.
Grado:

El cliente no dejó un comentario.

Carrie S.
Grado:

Everything was great until the young man working used his personal phone to upload a picture of my drivers license. Very unsettling. Get your stores equipped with scanners. He seemed disinterested in my concerns and said “ yah, everyone complains about this” Get a scanner. It’s 2020. I don’t want my pick on that kids phone!

Steve S.
Grado:

It all went well.

Isaac A.
Grado:

Was charged a fee without any explanation. And was also told to drop off the truck if I want but would have to sign up first which I did. But couldn't figure out how to get to use it on the app. Am not happy at all

Jaclyn T.
Grado:

Try leaving the correct key for the correct vehicle. Also, maintaining your vehicles and making sure the tire pressure is good, no check engine light on, etc. You guys are really blowin it.

Erik K.
Grado:

El cliente no dejó un comentario.

djilane B.
Grado:

El cliente no dejó un comentario.

Terri P.
Grado:

El cliente no dejó un comentario.

Guadalupe P.
Grado:

Arnold was so kind!

Joe C.
Grado:

PERFECT!!! Associate was able to fit my needs; "Go With The Pros" I am moving and made a Quick Pick up - Drop off. Only Full/Loaded Drawers (11). Thursday Pro Movers only have an Empty Shell (Lighter/Easier). When Furniture has been moved, I only return those drawers. UHaul Van was able to hold a Light BUT Wide by floor dimensions. Only 3 Miles for One Hour Round Trip, Same Street. Can't Beat It!!!! (DIY) Thank You, Joe

Michael G.
Grado:

When checking the trailer connections the tech noticed that the left turn signal was not working on the trailer. He initially assumed it was my truck's connection that was faulty. I explained that I knew it wasn't my truck and plugged my brake light bar into connection showing left blinker working. I suggested it must be the trailer's light or wiring that was faulty. The tech refused my suggestion stating the lights and wiring were new. He retrieved an eight pin adapter and plugged the trailer in again. The left blinker again did not work. He finally checked the connections of the light and realized it was loose, causing the light not to work. He adjusted the connection and light began to work. As he closed the door to the trailer the light stopped working again. The tech banged on the side of the trailer to get light working again. Saying "it's working again so you should be fine" he sent me on my way. During my trip the person following me stated that the light only worked intermittently. With other trailers in the lot I don't understand why I was not offered a functioning safe trailer to use.

Isaiah M.
Grado:

El cliente no dejó un comentario.

Dana B.
Grado:

El cliente no dejó un comentario.

Karen F.
Grado:

El cliente no dejó un comentario.

Brian B.
Grado:

Doreen in customer service was very helpful setting up a last minute rental that another location was unable to support. I will definitely use the Manchester location in the future.

Deborah G.
Grado:

If your customer files a dispute and you tell them that they will be contacted within 48 business hours and there is no contact. Don’t just take it upon yourself to go through their account unauthorized, which definitely constitutes FRAUD.

William D.
Grado:

This location has always been very friendly and professional. The location has always been clean and extremely well kept. As far as improvements for the next customer... there really is not one thing I can think of. I mean, even the bathroom is kept much cleaner than many restaurants I have been in.

Carmen s. | Overall Experience |
Grado:

Thank you very much.

Shantel M.
Grado:

El cliente no dejó un comentario.

jesse L.
Grado:

El cliente no dejó un comentario.

Senthilkumar G.
Grado:

El cliente no dejó un comentario.

Jeannette W.
Grado:

Always professional and helpful

Steven E.
Grado:

Nothing, staff was great and knowledgeable.

Ralph D.
Grado:

Nothing keep up the great job

Emmerson C.
Grado:

El cliente no dejó un comentario.

Ben P.
Grado:

El cliente no dejó un comentario.

Collin R.
Grado:

Cashiers were very unprofessional. Yawning and holding personal conversations as I was checking out with one of them. One complained that she “still had 9 hours left on her shift”. That sane cashier had her eyes closed with her head down on the desk. Unprofessional but still functional.

Angel Q.
Grado:

Returning a truck after hours is a nightmare. I have rented twice and returned the truck after hours and both times I was unable to use the website provided. I was there both times for at least an hour trying to do it and I called customer service. Customer service is not very helpful. They wanted me to change the settings on my phone and download the app. I was not interested in doing so because I was already there for a decent amount of time. I also get disconnected twice while being transferred. I spoke to roughly 5 people and none of them could assist me. On top of it all I am being charged $20.00 for my aggravation. Not to happy about return policy. The employees inside the location are awesome and very helpful. I will give credit where credit is due.

Keith E.
Grado:

I dropped off at night while it was closed.

Ray L.
Grado:

Great service and equipment

DEIDREA J.
Grado:

El cliente no dejó un comentario.

Brad K.
Grado:

Easy and efficient drop off.

Jim M.
Grado:

El cliente no dejó un comentario.

JASON R.
Grado:

El cliente no dejó un comentario.

Katharine C.
Grado:

Nothing. This location and team are great!

Susan S.
Grado:

The customer service was excellent! We rented a van, it was such a smooth ride!

Michael T B.
Grado:

El cliente no dejó un comentario.

Nathan W.
Grado:

Speed up the checkout.

Karen R.
Grado:

Everything went smoothly! Thanks!

TIFFANY R.
Grado:

The trailer was dirty had to sweep it before using so my mattress wouldn’t get dirty and the wires for the lights didn’t work so he had to test and get new ones which took a while and I had to rush back so they could take the trailer back off before they closed so it cut my use time so now I would not recommend

Mary B.
Grado:

El cliente no dejó un comentario.

Monika K.
Grado:

I rented furniture pads on a separate contract from the truck. I returned the truck after hours. I was able to close the truck rental contract using the uhaul app, but was not able to return the furniture pads using the app. App should be updated to allow return of any equipment.

bruce V.
Grado:

El cliente no dejó un comentario.

Victor R.
Grado:

no good horrible custumer service

John P.
Grado:

Excellent staff.

Kathleen W.
Grado:

I had to pay $11.99 per lock to use storage units. It would be nice if you offered re-selling of locks to save money.

Richard S.
Grado:

El cliente no dejó un comentario.

Zachary K.
Grado:

Customer service was great. However vehicle up keep should be better payed attention to.

Scott F.
Grado:

El cliente no dejó un comentario.

Steven B.
Grado:

El cliente no dejó un comentario.

Matt D.
Grado:

Truck was clean and in good condition

Raymond D.
Grado:

The staff at this location was friendly, informative and helpful.

William D.
Grado:

El cliente no dejó un comentario.

Shawn N.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

El cliente no dejó un comentario.

Carmen s. | First Impressions |
Grado:

Nice people very polite very helpful. Thanks everyone. Merry Christmas to all .

Carmen S.
Grado:

Nothing

Bruce P.
Grado:

Everything went well from the beginning initial reservation to the final inspection. Moving is stressful enough so it was welcome not having any issues with the truck.

Joan H.
Grado:

Nothing - Manchester store is the best

Paul L.
Grado:

In my opinion it was a little expensive I drove about 7 miles total and spent $80 that's including gas other than that my experience with that particular u-haul location was satisfactory

Victoria O.
Grado:

El cliente no dejó un comentario.

Andrew L.
Grado:

I rented an Auto Transporter. The straps that hold the front wheels are worn and frayed - the vehicle loosened while trailering. Fortunately, I put on my own extra safety chains. Otherwise, I may have lost it while driving. I like U-Haul and the service was good at this site. Next time, I’ll have to inspect the trailer, prior to taking it.

Seth M.
Grado:

Shovel snow out of trailers

John D.
Grado:

El cliente no dejó un comentario.

Domingo P.
Grado:

Fast and easy. Professional service and staff

Rene D.
Grado:

El cliente no dejó un comentario.

Victor W.
Grado:

El cliente no dejó un comentario.

Maheswari S.
Grado:

I needed the truck early on Sunday. They accommodated me so as to have the paper work completed and the truck keys available the previous afternoon itself.

Khadharbhaskerre C.
Grado:

El cliente no dejó un comentario.

barbara T.
Grado:

El cliente no dejó un comentario.

Tara H.
Grado:

The gentleman working at the time was wonderful. He was knowledgeable and very helpful to me and answered all of my questions with amazing customer service.

Luke H.
Grado:

Pickup experience was poor. Customer service sub par. Long wait time. Was told I would need to verify my rental had no existing damage instead of staff doing pre-check.

Kevin P.
Grado:

Customer service rep didn’t say much but overall everything was great.

leonard f. | First Impressions |
Grado:

Great customer service experience!

Jose M. | First Impressions |
Grado:

The service was great

Linda J. | Overall Experience |
Grado:

I paid my bill on the 7th of November I moved out of the storage on the 16th of November I paid $169.00 when I went to close the storage unit I didn’t get a refund. I’m blackballing U-Haul thieves.

Katharine C. | First Impressions |
Grado:

Best moving experience that we could have had! Great and helpful staff!! Thank you!!

Mollie C. | First Impressions |
Grado:

Everyone was so helpful after our 18 hour drive to our storage bin! They did everything to make our room setup and truck return an easy process. Me and my sister were so grateful!

Ariana C. | Overall Experience |
Grado:

I was with them over a year and actually didn’t even visit my unit at all. The benefit is the climate control building. All property and clothes were exactly how I left it. Secured and clean location.

Ann V. | Overall Experience |
Grado:

The general manager is a HUGE ASSET to UHaul! She is always accommodating, thoughtful w/ suggestions, pleasant, knowledgeable and is easy to talk to! Clearly enjoys her job - benefitting customers!

Deborah C. | Overall Experience |
Grado:

Excellent. Higjly recommend.

Ann V. | First Impressions |
Grado:

Four experiences w/UHaul were fabulous w/ one exception. I returned keys to a young male clerk who never logged the returned truck into the database. They thought I stole it! It was safe & sound!

Robert D. | First Impressions |
Grado:

Great service at both locations

jean o. | First Impressions |
Grado:

Most helpful and courteous service today

Peter S. | Overall Experience |
Grado:

The checkout process was outstanding. All employees involved in the storage and vehicle rental processes were friendly, efficient and helpful.

Ronny S. | Overall Experience |
Grado:

Very polite and very friendly.

Therese B. | Overall Experience |
Grado:

Lighting in front of building was poor. Led to believe 24 hour access was available when keycards were given. Unable to reach staff after hours. Happy $ was reimbursed for hotel after not getting in.

Cassandra G. | Overall Experience |
Grado:

everyone was helpful. my only issue was i got a one way truck so when i went to the location to drop it off they said i was suppose to return the truck in Manchester. even when paper work differed

HEATHER N. | Overall Experience |
Grado:

Everyone was very very helpful!!!💯

MATTHEW S. | Overall Experience |
Grado:

I expected a prorated fee for the last month of storage. I emptied the unit 1 week after being billed. What’s the policy on that?

Christine R. | Reservación |
Grado:

Jennifer was awesome. Even better was the fact other Uhaul customers , Austin & Hope, were dropping some stuff off in their unit. Austin offered to help us unload our truck. What a great guy!

Domencio C. | Overall Experience |
Grado:

This was my first time renting a u-haul truck and storage unit, and I am thrilled. With all the stresses of moving it was such a relief to have had such and easy, straightforward experience.

STEPHANIE H. | Overall Experience |
Grado:

This U-Haul location was fine for storage. However, the staff seems to know more about trunk rentals and less about the storage and moving processes which was NOT helpful to me.

GARY D. | Overall Experience |
Grado:

Highly recommended.

Michael R. | Overall Experience |
Grado:

Need to have more parking area for loading and unloading

No reviews have been submitted for this location.

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