Customer Reviews for U-Haul Moving & Storage of Logan Square

7,720 reviews

4100 W Fullerton Ave   Chicago, IL 60639
(Cross Street Fullerton and Pulaski)

(773) 862-2596

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(773) 862-2596

4100 W Fullerton Ave
Chicago, IL 60639
(Cross Street Fullerton and Pulaski)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have more counter help.

Luis Rios 
Rating:
5.0

The young lady with the original check out did a phenomenal job. My only concern was the gentleman who checked the truck out I mentioned to him about the tire pressure signals on the dash and he mentioned that they had not reset after a tire change! I did a lot of highway driving and the ride was absolutely terrible even though I had to load balanced on the 10 foot cube!! I know that it is a busy time to get customers in and out but the stability of something simple as tire pressure should be considered better by the discharge porter. My process of return went really well by the team. I explained my concerns while I was driving on the highway they checked it and over, checked it manually again for the next customer, I am very happy that there looked into it, but I was disappointed with the use of the vehicle. The staff at this location normally goes above and beyond, unfortunately maybe it was too close to quitting time when I picked up the truck !!!

Ray Tischina 
Rating:
5.0

Only thing I would say is taking pictures of everything I feel it’s better to make photo copies of license etc.

ricardo gonzalez 
Rating:
5.0

The staff was great both on the pickup and return, thank you.

Mark Lindzy 
Rating:
5.0

This was my first time renting a truck and the staff was vey friendly and made this process easy for me. Thank you!

Miriam Heligio Alejandro 
Rating:
5.0

Customer did not leave a comment.

Sherri Garza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

david ali 
Rating:
5.0

Customer did not leave a comment.

rosa moreno 
Rating:
5.0

Customer did not leave a comment.

Tina Spencer 
Rating:
1.0

The return was very rushed no one ever offered to verify that the fuel gave was back to 1/4 of tank as I was given. I stupidly didn’t say anything and trusted that it would be ok. I filled the tank back up to 1/4 a tank and was charged on the emailed receipt for failure to re fuel. It’s a scam to get another $30 plus $18.90 in fuel. I even returned the vehicle 2 hours early than I was supposed to. I called to complain and get the charges reversed since they were incorrect and was told a manager would call me back this morning. None one ever called.

Donald Slattery 
Rating:
5.0

It was very good customer service i was very impressed

luis baez 
Rating:
4.0

The only problem I had was that if I made the payment just one day late there was already a lock on my unit so no entry possible. Other than that everything was fine.

maria cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nerida morales 
Rating:
5.0

Customer did not leave a comment.

Margarito Carbajal 
Rating:
5.0

Práctico y excelente

Priscila Cardenas 
Rating:
5.0

Customer did not leave a comment.

Brett Irons 
Rating:
4.0

Clean the truck and wash the truck if the body is very dirty and mud.

Rasiah Kumar 
Rating:
5.0

Customer did not leave a comment.

eunice carrion 
Rating:
5.0

The receptionist was very kind and helpful with our rental. Very quick process

Lane Blackburn 
Rating:
1.0

Don't hide fees

Brandon Walker 
Rating:
5.0

Customer did not leave a comment.

Gail Hughes 
Rating:
5.0

Customer did not leave a comment.

Anthony Bezsylko 
Rating:
5.0

Customer did not leave a comment.

Janet Schwartz 
Rating:
1.0

I've explained to multiple U-haul sources regarding my dissatisfaction. They don't seem to care. I've been renting from them for forever. But I may be done with them after this. This recent time, I got an "Oh sorry about that", not just on this last rental, but the time before just several days prior. Let's start with 2-21 rental at 4152 W. Armitage. Twice I confirmed from agents prior that we needed blankets and an appliance dolly. They said no problem. I arrived and he pulled up my reservation and still treated me like I was ordering a truck for the first time and I kept saying I already reserved it and should be in the system. After 2 confirmations...dolly and blankets still were not there. Worker says, "Oh, you can drive to this location to get them." Now We had a U-haul-assigned delivery company on their site say they were counting on U-haul to supply. It made the move really diffficult. U-haul dropped the ball that day. Fast-forward 2nd truck 2 days later. We arrived 45 min late and not only was the truck still not prepped, the kid working the lot spent 10 min walking us around the lot to finally find it and say, "Oh, here it is, here ya go". He hands me the keys and I look at him with still-snow-covered windshield and Rent Me cardboard in the window. I said NO. This is not ready. He said, "My bad". He cleaned it off. I hopped, cab filthy, and it showed 2 miles to empty. Hopped out and got to counter saying to put gas in it. They said they could only swap the truck. I said no and prayed to find gas in 2 miles as on a time schedule. Then opened cargo door and was completely filthy from drywall dirt. This was the worst low-level BS I've dealt with that my gal has convinced me to share as a google review. I plan to and will contact the company first.

Philip Mink 
Rating:
5.0

Customer did not leave a comment.

Lexxie Padilla  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly Ventrelli 
Rating:
5.0

Very friendly workers!!!.. five stars for everybody...!

DRAGAN MAKSUTOVIC 
Rating:
5.0

Customer did not leave a comment.

Jose torres 
Rating:
1.0

Old building only has 2 elevators. One small one medium. New section has no elevator access. Loading and unloading area does not exist because bay doors do not work, both of them. Invest in the facility like it was in Lincoln Park and just make it less cumbersome to get inside the building with items on a dolly and that all bay doors work.

angelique creer-ijeh  |  First Impressions 
Rating:
5.0

Hi very professional what they do and also very concerned

jennice Love  |  First Impressions 
Rating:
5.0

Fantastic, great, Awesome.

William Farley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Castillo 
Rating:
5.0

Customer did not leave a comment.

Yolanda Pinkney 
Rating:
5.0

Put coffe on the dash console

Esteban Burgoa 
Rating:
4.0

Customer did not leave a comment.

JOE HUAMAN 
Rating:
1.0

They charge me 1 more day because I was 1 late

armando hernandez 
Rating:
4.0

I hope the next customer is super satisfied & delighted. There is a really stellar team working in house & outside, my rental was thorough, flawless. Thank you!!

Mel Mueller 
Rating:
1.0

Customer did not leave a comment.

Martina Lambert 
Rating:
5.0

Customer did not leave a comment.

William Farley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

amy finger 
Rating:
5.0

Customer did not leave a comment.

DANIEL DELAHANTY 
Rating:
5.0

Customer did not leave a comment.

Deborah Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE RAMIREZ  |  Overall Experience 
Rating:
5.0

I've experienced excellent customer service

MELANIE RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edgar romero 
Rating:
5.0

Customer did not leave a comment.

Kathryn Burkhart 
Rating:
5.0

Customer did not leave a comment.

Andres Peralta 
Rating:
3.0

Ensure the product is clean (eg: windshield is not dirty), all components work (driver side rear view mirror was broken)

Matthew Miller 
Rating:
5.0

The truck did smell a little funny but rolling the windows down the smell went away. Other than that it was a great experience. The employees were cool and the process was smooth.

Caitlin Wieland 
Rating:
5.0

Nice new van .. got the job done nice and easy … lady that did the sell very nice and professional and the guy the give me the van and received the van .. was very clear on the rules and the receipt and professional thank I will be back

STEVEN HEARD 
Rating:
5.0

Not much service was excellent

Victor Montezuma 
Rating:
5.0

Great customer service and manager went above and beyond to correct a mistake the drop off location made. Michael and his team is what made me continue to want to do business with uhaul.

Janet Oh 
Rating:
5.0

Everyone that helped me at my location was super supportive!

Brian Eaton 
Rating:
5.0

Customer did not leave a comment.

Rosbeli Mazariegos 
Rating:
4.0

Customer did not leave a comment.

Rhonda Radford 
Rating:
5.0

I’m very happy to find a pleasant place for my antique storage for car.

eduardo ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Carrasquillo 
Rating:
5.0

excellent service .

JESUS SOTO 
Rating:
5.0

The manager Michael and the assistant manager Michelle and the coworkers was very nice it was very pleasant on there to your unit there was always helpful thanks once again

Antonio Wellton  |  Overall Experience 
Rating:
5.0

staff is always friendly and helpful.

David Ali 
Rating:
2.0

Customer did not leave a comment.

Miguel Corbie 
Rating:
5.0

Great costumer service most definitely recommend

Ashley fitz Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO LUGO 
Rating:
5.0

Customer did not leave a comment.

Marvin Brooks 
Rating:
4.0

Customer did not leave a comment.

Nita Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO JUSINO  |  First Impressions 
Rating:
5.0

Great service!

Agnieszka Brzeczek 
Rating:
4.0

Customer did not leave a comment.

Martin White 
Rating:
5.0

Customer did not leave a comment.

madeline pacheco 
Rating:
2.0

The staff couldn't get our access code or card to work. We had to get escorted to the 4th floor to access our unit, but we're going to have to deal with figuring out access next time we visit, which I'm dreading. We spent 20 minutes during our first visit with no success.

Matthew Sullivan  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jordyn Welsch 
Rating:
5.0

Customer did not leave a comment.

Brendon Mika 
Rating:
5.0

Thank you for everything. Excellent service.

Geraldine Ward 
Rating:
5.0

This is one of the best location the facility is super clean and all the workers are super nice great job!!

Wilfredo Torres  |  First Impressions 
Rating:
3.0

okay

yvonne benicez 
Rating:
1.0

When I try to pick up the rent truck the truck swas not available so l cannot take it... But the app still charged l.. and I'm still waiting for my refund... That's is not cool I called the costumer service but they can't fix the problem with the app... And l call to do the claim report and still waiting for the answer....

HIRAM NAVARRETE SOTELO 
Rating:
5.0

I was pleasantly impressed with service and cleanliness of location. I will definitely go back to this location.

William LaLuz 
Rating:
5.0

Thank you

daniel dancea 
Rating:
2.0

Rentals are never ready at scheduled time for pick up. Oil changes, dirty, no gas, flat tires or the app just does not work properly because it is a dead zone. I come to this location out of convenience to my personal residence but I use U-Haul for balloon delivery jobs. I have to allow at least an additional hour before deliveries for pick-up. It has yet to fail, every time I pick up a van, there is some issue that results in over a 40 min wait at least.

REBECCA RENKOSIAK 
Rating:
5.0

Customer did not leave a comment.

Cordarra Williams 
Rating:
5.0

Customer did not leave a comment.

Yolanda Torres Franquiz  |  First Impressions 
Rating:
3.0

Difficult to get to talk to someone at this location over the phone. I ended up on the phone hearing the same information over and over from robots. I never received a sufficient response. Also, on my last day I was on the elevator and an employ also got on. This employee stood in front of the control panel for the elevator so I couldn't press the proper floor button so I could get to floor 1. I think this person could have been more helpful.

Michael Mazurowski  |  Overall Experience 
Rating:
3.0

Customer service was terrible, poor communication, stressful experience- do not recommend

Rebecca Taylor 
Rating:
5.0

Customer did not leave a comment.

jay antunez 
Rating:
4.0

Polite , professional and rapid service.

rafael Martinez 
Rating:
1.0

Over charge on miles, I just drove from that terminal to Lincoln park Zoo and came back, so I were charged for 26 miles, it is 15 miles. Ridiculous

Salvador Rufino 
Rating:
5.0

Absolutely the best service I could ever ask for.

james lovejoy 
Rating:
5.0

The entire experience went really well. Text customer service is the fastest way to get questions answered. They were so helpful. Staff at both ends of the move were also very helpful. The order page on the website is a bit wonky. No matter how many times I signed the agreement, it always said that I needed to complete it before the Box shipped. Same with other items in the pre-move checklist. I completed and submitted the forms several times, and it never showed as completed. Somehow, though, the Box was picked up on time and delivered on time - and nothing was broken in transit. Excellent!

alex epstein 
Rating:
5.0

Customer did not leave a comment.

victor jarra 
Rating:
5.0

Customer did not leave a comment.

valfredo martinez 
Rating:
5.0

Customer did not leave a comment.

MARISHA CHEEKS  |  Overall Experience 
Rating:
5.0

Great job! Your staff was very professional and helpful. Thank you.

Esteban Burgoa 
Rating:
4.0

Customer did not leave a comment.

Val Dubovoy 
Rating:
3.0

The service I received was great, but my vehicle (8' pick-up truck) reeked of cigarette smoke and the truck-bed was full of items leftover from prior users.

Elizabeth Ginsberg 
Rating:
2.0

Parking lot attendant was incredibly unfriendly and did not have any sense of urgency. Truck was not filthy, but at the same time, it was not swept clean.

Jawhar Jarad 
Rating:
5.0

Customer did not leave a comment.

Kalina Gurovski 
Rating:
5.0

A very pleasant experience, everyone who assisted me were, knowledgeable and friendly. Would definitely recommend to friends and family.

Gale Maida 
Rating:
5.0

Customer did not leave a comment.

Reuben Robinson  |  First Impressions 
Rating:
5.0

none

Hiram Navarrete 
Rating:
5.0

customer service is very good and the employees are very kind and very respectful , I always go there because I always get good customer service

Ramiro Torres 
Rating:
5.0

Every one went our of their way to makevme a very happy costomer!!!

T Daniel 
Rating:
4.0

Extremely friendly

Harold Barber 
Rating:
5.0

Customer did not leave a comment.

Austin Schlueter 
Rating:
5.0

Great customer service and very clean I love the staff and will truly recommend to others

AUTILIKIA SWANIGAN  |  Overall Experience 
Rating:
4.0

Inside of van not swept out Previous person, spilt paint in cargo area and passenger mirror

Ray Tischina 
Rating:
1.0

Customer did not leave a comment.

Emily Cantaberry 
Rating:
5.0

Great customer service!

DARNELL HARALSON 
Rating:
5.0

Lo recomiendo me ayudo mucho para la mudanza de mi casa gracias

Juan Sanchez 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Nice!

john viramontes 
Rating:
5.0

Customer did not leave a comment.

Rebecca Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mardie connelly  |  Overall Experience 
Rating:
4.0

The location is clean and the truck I rented was easy to find,, unfortunately I had to get the keys from the front desk and there was only one person at the register while there were 3 people waiting and all I had to do is get the keys, perhaps a lockbock with a code would work just like the UPS lockboxes so i can get the keys. I returned the truck and I tried doing it with the application and it did not work to do so, I had to get someone to do it, and they were easy to do it but I thought the app was going to do it. I hope this last thing gets fixed, otherwise I will have to tell someone to do it for me, fortunately there was nobody else in the place so they did it fast.

Miguel Meneses 
Rating:
5.0

The storage elevator procedure need to be a Lou more simplified. Everything was great. Thank you

DELORES SHEPPARD 
Rating:
5.0

Smooth transaction from beginng to end !

john viramontes 
Rating:
5.0

The worker was very knowledgeable able the company and during so he was able to assist me with no problem. I was well pleased with the service.

DELORES SHEPPARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudio Arias 
Rating:
5.0

Make sure that the ashes are clean out of vehicle and it doesn't smell like cigarettes

LEONARDO ALICEA 
Rating:
5.0

Customer did not leave a comment.

carlos CAMPUZANO 
Rating:
5.0

Everyone was helpful and friendly. The rental I received was great and everything was smooth with the return process as well.

Rafaela Ochoa 
Rating:
1.0

I hate this place. Their rules on lost keys are ridiculous. You have to find ur own locksmith. Pay them then buy another lock from Uhaul. On top of still paying the storage fee. Locksmiths are outrageously expensive. They insist that u buy one of their locks, but if you lose your key, they don’t have their own locksmith, they don’t have keys to the storage, and it’s overall horrible. I will never use or recommend them

DENISE WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer service people were very kind and patient. I really appreciated them!

Tatyana Scott 
Rating:
4.0

Maybe put only required no. furniture pads according to no. of beds. Like in my case there were way too many pads then needed

FNU Animesh Kumar 
Rating:
5.0

Customer did not leave a comment.

Lindy Stokes 
Rating:
5.0

The associates know their business. Excellent service.

Esteban Burgoa 
Rating:
4.0

The people at U-Haul, like Anita, deserve five stars!!! I would give 2 to the U-Haul company. The app and site wouldn’t allow me to check in on my phone - it literally wasn’t an option and that put me back a lot. Then, even though I checked in, I was not able to access the elevator to my unit until I went back to the office. Office staff were wonderful but U-Haul app and stuff really out is behind.

Aisha Pervaiz  |  Overall Experience 
Rating:
5.0

Fast, easy, no hassle drop off. Staff very helpful. Great experience!

Tami Dukie 
Rating:
5.0

Customer did not leave a comment.

Charles Ball  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasele vizcarrondo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dioselinda Marrero  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jaelin juette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Barnes  |  First Impressions 
Rating:
2.0

The space was to small for what I needed. I was very specific that I needed a space to store a vehicle. I was told to many times I was given the correct size space by different u haul agents.

Edna Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey Syron  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alison Gramenos  |  Overall Experience 
Rating:
5.0

Awesome Experience Michelle is THE BEST!!!

Alexander Moremi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Callico  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julius johnson  |  Overall Experience 
Rating:
1.0

I came for an evening appointment to get set up with a trailer, dolly, and storage unit so that I could move in first thing in the morning. The worker didn’t set up the storage unit or give me the dolly, so I couldn’t move in the morning and had to come back to the store anyway, so my whole evening appointment was pointless and inconvenient, since I had to find overnight parking for trailer I couldn't even use. What is more the trailer lights did not work.

Nathan Smith  |  Online Move In 
Rating:
5.0

Top of the line service

Berdan Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MASON TALKINGTON  |  Overall Experience 
Rating:
5.0

thank u

Kailsumi Castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Serrano  |  Online Move In 
Rating:
4.0

The staff in the office were very kind and helpful but overworked, there was routinely one person behind the counter for a line of 7 or more customers. They did the best they could but you simply need to hire more people

DECLAN FLYNN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LIMARI SIBERON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Axel Matheu  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Veronica Pena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asysa Wingo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ternell Myles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONIA TORRES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avery Campbell  |  Overall Experience 
Rating:
1.0

My first unit flooded, and I was not notified. Had i not happened to go, my things would have been ruined. My second unit was deleted from the system, and i was never able to use my code to get back in again. The team was helpful, but never found a resolution to my problem. No manager ever contacted me when i requested, and getting help was like pulling teeth if i was not present. I got the unit to help while i lived out of town, and checking on progress while out of town to ensure i still had my things was impossible

Ashleigh Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina Hike  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita Wallace  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gloria mccroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME CLAUDIO  |  First Impressions 
Rating:
3.0

I didn’t use the storage I paid for. I no reason

Malaysia Baker  |  Overall Experience 
Rating:
1.0

Terrible experience with the app which would not allow check out for many days despite clearly saying it would. Phone calls were even less helpful. I was told by a phone operator that I could not check out online despite clear instructions to the contrary written on the app. The result is that I paid an extra month's worth of rent that I did not expect to. Magically, after that, the app worked to allow online check out..

Syed Quadri  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly Sullivan  |  Overall Experience 
Rating:
5.0

The cashier was an awesome person.

SANDRA NUNEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERMAN MORALES  |  Overall Experience 
Rating:
1.0

very understaffed. the one woman who was working there was helpful but she had too many people she had to take care of. pigeons were hanging out around my locker (it was indoors). they never gave me an access keycard into the building to check on my stuff until the very last day. I was charged for an extra month because they forgot to close my account when I checked out. The most frustrating part is that because I lost my keys from my month of being out of town, I discovered that they don't even have any equipment for breaking locks so I had to hire a locksmith. cost me $135. Not sure why i bothered paying extra for insurance

Robert Steinberg  |  Overall Experience 
Rating:
2.0

I was just about kicked out cause of my situation but no worries I won’t store with u all again ever

Yvette Daniel-Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Joyce  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSE TORRES  |  Overall Experience 
Rating:
5.0

Manager answered all my questions. Showed me how to get to unit. Will recommend him to my friends

sylvana fuentes  |  First Impressions 
Rating:
1.0

Customer service at this locations is by far Poot it freakin sucks they take for ever to attend you you can be sure to be waiting and standing even with a reservation 25-40 min befor you even speak to someone god for bid it’s after hours and you have a legitimate issues and you call the manager that clearly says after hours call this number he answer and gives you attitude treats you like your dumb and is rude and has his baby or a baby yelling and screaming and crying it’s ridiculous

Felix Lopez  |  First Impressions 
Rating:
4.0

We reserved a 10x15, but when we arrived, there were none available. Instead, we were given a 10x10 and 10x5, so it was enough space, but a bit inconvenient.

Vanessa Fishel  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

julius johnson  |  First Impressions 
Rating:
5.0

Good place

ZENON RAMIREZ-ELVIRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB MARTIN  |  First Impressions 
Rating:
1.0

It took them forever to check me out from my units after I returned everything. Their phone number is never reachable and there is simply no way I can contact them. Really need some improvement

Junqi Kou  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elvis Terry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alp Berke Ardic  |  Overall Experience 
Rating:
1.0

It takes them a week to check me out for my units after I returned everything. Their phone number is never reachable, either by myself or by the uhaul customer service team. They charged me for units that I have already returned and it took me 3 days and many calls to get the money back.

Junqi Kou  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Carlon  |  Overall Experience 
Rating:
1.0

Couldn’t have had a worse experience. I will never book with U-Haul ever again because of this location. Ever.

Lisa Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Tenorio  |  Overall Experience 
Rating:
4.0

None

Kimberly Sullivan  |  First Impressions 
Rating:
5.0

Excellent brand across the country!!!!!! Great customer service!!!

Teresa Mancuso  |  Overall Experience 
Rating:
3.0

I booked it online and paid for it, however I wasn’t sure how to access my unit and the people inside were slow and there weren’t enough people to help or explain how to access my unit.

Dawn Holter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Robles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael Rolan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMONA RACHAL  |  Overall Experience 
Rating:
4.0

The staff had had a long day, as had I, but they were still professional and helpful and a pleasure to work with!

Erin Searle  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RICARDO JUSINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Kuglich  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal Garcia  |  Overall Experience 
Rating:
5.0

⭐⭐⭐⭐

Charlotte Van Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krystle escobar  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sajad Amini  |  Overall Experience 
Rating:
5.0

Great location, hours, stuff. Recommend 100%! The only thing when you cleared your unit, please go to the office to complete move out or call. With high volume they don’t have time to go check all requests and emails.

Svitlana Rashkovska  |  Overall Experience 
Rating:
1.0

I moved out, talked to a young black girl at the register told her my account was charged when I moved out. She said she wasn't able to help me and that I'm gonna have to lock my unit for another month. She called Michael (manager) he also didn't want to talk to me or even show his face to explain the reason. The black girl was very discouraging and suspicious when explaining how I have to still pay for an extra month when I moved out on time and how she was not able to refund my money. Honestly I think she or he was going to steal the money. If the manager has amenities to modify account and pay, U-Haul should look into where their money is going and if all rooms are really reported to the company. I didn't like the treatment at all paid U-Haul for over 2 years for a room and when I moved out I get treated like crap. Nice one! Michael. Talk to your employees and by the looks of it. You guys have done this before to other customers. Like she told me some customers tell her to keep the $60... I'm not one of them. I know what's going on... A associate of mine work at that place. Even vehicles come up missing or used too... Trow away the entire team. And I didn't move out on 7/72023 I moved out 6/29/2023 I have pictures of empty room and details of day and time pics was taken and I'm also on your company camera talking to your employee when I was done moving.

efrain banos  |  Overall Experience 
Rating:
5.0

The place is always secure , my belongings are still there and safe, I never had any problems with the staff, they’re very friendly! Thanks everyone!

Luis Castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Bear  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vivian Randall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Mancuso  |  First Impressions 
Rating:
4.0

Was my first time and I would recommend it to a friend if they were in need.

ALFANSO REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold Soto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANIBAL RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN VELASQUEZ  |  Overall Experience 
Rating:
5.0

I have been storing my car each winter at the Fortress U-Haul and am very pleased. I will be bringing my car back in October or early November as per usual. The young man who helped me check out on June 18th was very competent and polite.

jeff jarmuth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Moreno Castelao  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penelope Brumm  |  Overall Experience 
Rating:
5.0

I lovet thanks for everything My Mom always love your storage 💗💗💗 the Best ,

maria veltran  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie Maldonado  |  Overall Experience 
Rating:
2.0

It was extremely confusing trying to figure out how to access my storage unit for the very first time. Akeelah was very helpful though. The building itself gives me the creeps and my unit is not at all easily accessible.

Kelly Mahoney  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

chris evans  |  First Impressions 
Rating:
5.0

The ladies at the front are great

gerarda Gomez  |  Overall Experience 
Rating:
4.0

With the exception of me being issued a remote control that was not working to allow me access to my storage and still doesn’t work, the staff was friendly.

jorge rodriguez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eric Saavedra  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

desiree marks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Mercado  |  Online Move In 
Rating:
1.0

Terrible customer service. computer system that charges monthly. Sends you and your emergency contacts emails and you’re no longer there renting. Wow

Marco Reyes   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Gonzalez Rosado  |  Overall Experience 
Rating:
3.0

The customer service at this location is horrible. I waited in line for 25 min while one of the employees at the desk ignored me and just kept working on her computer. Maybe go work in an office if you’re having to concentrate on whatever you were doing on the compute.r Customers should always come first. This location as far as storage is the worse design ever. Only one functioning elevator and it’s very small. The card reader doesn’t work half the time. The elevator doors closed on me multiple times and didn’t even open back up. Like literally squished me with the doors. Very unsafe. The hallways to get to the storage unit are very narrow and some genius decided to put piping and radiators on the ground instead of in the ceiling like most business which made the hallway even more narrow. Obviously people are moving homes, apts etc and they’re gonna have alot of items why not make the hallway less crowded. Horrible horrible layout. There are hardly any carts available. One person had 6 carts outside their unit while reorganizing their unit leaving none behind for people moving into their unit. Most of the staff at this location seems like they have some sort of substance abuse problem. And I’m pretty sure they are people living in some of these units. Never again! I’ll never use U-Haul storage ever again

ANTHONY ROCHA  |  Overall Experience 
Rating:
4.0

a small inconvenience not being able to find the numbers of the units per island, it would be easier for one as a client, many of us get lost trying to find our unit

Alma Mendoza Garcia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGEL HERNANDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Vega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerrica white  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacqueline Callico  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

OSWALDO TEJADA  |  Overall Experience 
Rating:
5.0

Very friendly and helpful employees

NICOLE CARTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh Stelter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olga villegas  |  Overall Experience 
Rating:
3.0

I did received a email saying that my security deposit wasn’t charge when the guys was suppose to wave it from my month because a mistake that you guys did

lissette deleon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eunice Escobar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO PACHECO  |  Overall Experience 
Rating:
5.0

Your staff at the counter was very courteous, very professional, and informative

Edwin Brock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE RIOS  |  Overall Experience 
Rating:
4.0

You have 24 hour washrooms that is a plus you do not have dumpters and yes i know places that do but you have a very massive whale of a storage facility and yes it would be deemed too expensive in that building but you could post every where there on the wall places like unique or salvation army places and others etc. To take the unwanted items there oreven better have them come over and take what they left in the storage units, its just a suggestion thats all but yes people usualy leave saleble stuff in their units, give it a try and see and if it works great

albertio perez  |  Overall Experience 
Rating:
4.0

This facility needs to offer 24 hour access.

MICHAEL ROBINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isabel Negron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natoyia Warren  |  Overall Experience 
Rating:
3.0

Difficult to understand access method. Indtructions incomplete/incorrect/not very understandable.

Michael Mazurowski  |  First Impressions 
Rating:
5.0

I like it

martha hall  |  First Impressions 
Rating:
5.0

Suggestion: have a staff member walk first time user through the process of getting in and out.

Victor Heckler  |  Overall Experience 
Rating:
5.0

Thank you for a great experience. The facility was always clean. No rodent problems. No elevator issues. I would choose this facility again.

ROLANDA LEE  |  Overall Experience 
Rating:
5.0

Excellent

Tomas Ordonez  |  Overall Experience 
Rating:
5.0

Very good job

MARCO QUIROZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Annette Cabassa  |  First Impressions 
Rating:
5.0

I feel at home

MARCO QUIROZ  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly.

Aleksey Vereshchagin  |  Overall Experience 
Rating:
4.0

The exterior doors don't close automatically even in sub zero weather

Gary Little  |  Overall Experience 
Rating:
5.0

Exelent people

Tomas Ordonez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sue Richer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lissette torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORLANDO COLON  |  First Impressions 
Rating:
5.0

Todo muy bien y un excelente servicio muy amables todo el personal

Jeronimo Olivares  |  Overall Experience 
Rating:
5.0

Muy buen servicio muchas gracias por la oportunidad que me brindaron

Selideth Rodriguez   |  Overall Experience 
Rating:
5.0

Good service. Polite friendly. Place.

Frank ROSALES  |  First Impressions 
Rating:
5.0

I worked with Jarred and he was very competent and helpful.

jeff jarmuth  |  First Impressions 
Rating:
5.0

I’m great full always patient showing me they care and willing to help me,u don’t see companies doing that for u anymore .Thank u and I hope your company get compensate for all u good work

Samuel Quinones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Hood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Franklin Cerrato Zuniga  |  Overall Experience 
Rating:
4.0

To who it May concern I have my car stores there for many years facility place was good to storage my car at. Thank you all. 👍

ISREAL PEREZ  |  Overall Experience 
Rating:
3.0

I recommend effectively communicating with the staff my experience could have been a train wreck! I authorized for automatic payments to be deducted from my credit card and the employee was very professional and courteous forgot to hit the back, he was working diligently fielding the phones and checking in customers. I was receiving delinquent notices and late fees but after a vigorous diligent approach it was resolved, that is not a good feeling being accused of not following protocols and being penalized for someone's else's error. The owner resolved the problem as a attorney , I never assume the worse on any case give the situation the benefit of the doubt, until evidence proves otherwise.

Joe Louis  |  Overall Experience 
Rating:
5.0

These guys were Awesome the whole staff ....Thanks !

arthur ward  |  Overall Experience 
Rating:
4.0

There was an elevator out of order which caused problems, especially using people you are paying to complete the storage process..

Sharon Peniston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terrence Link  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ADRIAN ARGUETA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVELINE HORTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur ward  |  First Impressions 
Rating:
4.0

To many U-Haul trucks and trailers in parking lot, to allow easy access to storage unit with trailer.

SAMUEL OLENDORF  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alberto Figueroa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ETHAN WEISS  |  Overall Experience 
Rating:
1.0

The reason for me moving from this facility after so many years is that the management has poor communication skills I have called him numerous times text him left him messages and also left him messages with the front desk and there is no communication the manager to this vicinity is very irresponsible he cannot help me with my situation so I relocated my vehicle to a better establishment. Find a new manager for this facility he will not return customers calls or address complaints.

BENITO REYES  |  Overall Experience 
Rating:
5.0

Always a pleasure to store here

TOMAS ORDONEZ TREJO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Coe  |  Overall Experience 
Rating:
5.0

I was very grateful to be able to work with the manager Mike in forgiving my debt As it was just a very short time. After explaining my situation and that I have been a customer repeatedly over 10 years I thank you so much

favored painting solutions  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANITA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Cardona  |  Overall Experience 
Rating:
5.0

The team couldn't have been friendlier! I not only rented a storage room with this location, but later on a truck. There was a very friendly an knowledgeable woman there everytime I checked and my apologies for not knowing her name. One small thing, if it possible please have more than one person helping the line of customers. Even 3 or 4 people on line can make the wait be over 20 minutes!

crister Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY FOURNIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Resendiz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELLA UNDERWOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO ACUNA VARGAS  |  Overall Experience 
Rating:
4.0

thank u

velletta smith  |  First Impressions 
Rating:
1.0

Over charged me with miles I did not drive!!!! Said they could not take care of the issue.

veronica torres  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shaneika Pitchford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ryan Felix  |  Overall Experience 
Rating:
5.0

Customer service was great😊

Melvin Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD TURNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA WALLACE  |  First Impressions 
Rating:
4.0

The facility is well maintained and staff is very friendly. No problem throughout the years I have stored my things. However, the only downside is there should be a dumpster for customers to dispose unwanted items without being charged.

MARILYN RAMIREZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Destenie Gonzalez  |  First Impressions 
Rating:
5.0

Cleaning lady help me

Wilfredo Cardona  |  First Impressions 
Rating:
5.0

Todo estuvo genial

JOSE RODRIGUEZ ANDRADE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNIFER ALICEA  |  Overall Experience 
Rating:
5.0

I staff is great. If I had questions someone was always available to answer them, I will us U-Haul again. And continue to recommend them to family and friends.

ELBA HUERTAS  |  Overall Experience 
Rating:
5.0

Gracias por el servicio qie me brindaron

Melvin Gelpi  |  Overall Experience 
Rating:
1.0

Poor customer service, I was rented an already rented storage locker. When i called customer service they where no help, they said that they sent the info to the location and the changes was never changed. for some reason i could not get a hold of the location. i never waited less then an hour to speak to a live person.

John Skerrett  |  Overall Experience 
Rating:
1.0

Jarrett rented me a unit and didn’t take the lock off. He left for the day. My items just laying out at the dock. I’m sleeping in the truck because I couldn’t get back in. I called customer service to ask not to be charged extra for the truck rental because of the employee negligence and Jennifer said no. She was charging for another day. Now I have to miss work because the storage workers don’t come until 7am

Toyya Pruitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan Chavez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

israel Marti  |  Overall Experience 
Rating:
3.0

The Hispanic guy that helped at the service desk was great. The printer was down but he was awesome in trying to relay the transparency with uhauls rental information. Guy at the desk 12 out of 10. The facility for storage, the docks were dirty had bottles and trash blowing around. This was most likely from garbage humans just emptying their cars of trash on the floor. Maybe put some trash cants around the area? And a sign that says (Please help keeping our facility clean do not litter). Also the storage unit floor had something black and sticky and it got all over the end of my couch. Because I had the couch standing up on end. Maybe occasionally wash and clean the storage rooms after every 6months of use.? Would have been more annoyed with my stay but the guy at the front desk was great so it evened out my overall experience.

JOHN STEINFELS  |  Overall Experience 
Rating:
5.0

Very helpful staff from the ones in the office till the ones that maintained the building clean. Very respectful and helpful.

ROUSSE VILLANUEVA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lawanda miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenithxia Sanchez  |  First Impressions 
Rating:
5.0

Michelle always makes everything such a breeze. such great service, always making me happy to return.

William Ferris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Bedoy   |  Overall Experience 
Rating:
5.0

Staff at the Fullerton Rd, Chicago location was great, both times I went there. JC and Michelle at the front desk were friendly and helpful. A different Michelle in the storage area was extremely helpful on both my visits. She went above and beyond. She made my move out of the storage unit less stressful.

Gregory Hock  |  Overall Experience 
Rating:
5.0

Thank you very much

Dorothy Waters   |  First Impressions 
Rating:
5.0

Nice

linda dixon  |  First Impressions 
Rating:
4.0

Todo muy bien excepto que podrían mejorar lo del acceso con la tarjeta. Tienes que pasar la tarjeta varías veces para que te de acceso. Pero de de ahí en general todo bien y el joven que te atiende muy amable.

Raquel Figueroa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taina Mendez  |  Overall Experience 
Rating:
5.0

The Young man was very Helpful and explained everything well

Terrence Link  |  First Impressions 
Rating:
3.0

We got in later in the day after a long drive and ran into trouble with the key access. Because the office hours were short I was concerned we would be stuck with half of our stuff in the unit and half of it in the truck. Luckily the staff was still there (beyond office hours) to help.

Brian Betz  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

taranika Anderson   |  First Impressions 
Rating:
5.0

I have been a Uhaul customer for over ten years, renting trucks and storage facilities to move myself, my former wife, and two of my grown children. Always very satisfied. The team at Fullerton in Chicago this week was excellent! JC at the front desk was patient and professional. He gave me clear directions on how to find and access my new unit. When I got lost, Carlos in the warehouse took the time to walk me to the access point and showed me where to park, how to use the garage door and lift, and where to find the carts and elevator. Michelle on the second floor was friendly and responsive in helping get an alternate storage unit. In every way, a great local team at Fullerton. This does not happen my accident. That's why I asked for the manager and thanked him. At the Uhaul national level, I have been very frustrated the last ten days with this truck rental for a move to a different state. I did not realize how crazy-busy Uhaul is during the summer. I also realize that many companies are having a difficult time hiring and maintaining good staff. I can never seem to be able to talk with a local office. This is not an accident. It seems like a process system. After several rings, calls always go to the national office. Long wait times, with calls sometimes dropped. I get conflicting information from different agents at the national office. Quality of service is inconsistent in terms of knowledge and focus on helping the customer. Two days ago (July 12) I spent 90 minutes in the hot sun trying to get access to my truck rental. The local pick up was a convenience store with one employee who could not help me. Three calls to get a national office agent on the phone to help me were completely unsuccessful. I finally gave up, overheated, exhausted, and very annoyed with Uhaul national office. Uhaul lost a truck rental, and I lost half a day. Overall, I have been a satisfied customer with Uhaul for over ten years.

Gregory Hock  |  First Impressions 
Rating:
3.0

Bathroom always out of soap and at times there was no toiletries so I could not utilize. Also most times facility was very hot with no air conditioning

Linda Nelson  |  Overall Experience 
Rating:
1.0

I did not get what I was promised over the phone and my overall experience was not satisfactory at all 😭😭. The staff was friendly but not helpful 😑.

hazel harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Parker  |  First Impressions 
Rating:
4.0

I've used this facility at least 8 times for rental trucks and storage and all has gone well each time. When I had a situation, they have always accommodated me.

favored painting solutions  |  First Impressions 
Rating:
5.0

Michelle is always so kind and helpful! She’s a big part of the reason that i chose this location. 10 stars

William Ferris  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELLA UNDERWOOD  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. The storage is a bit of a maze, it’s massive so moving in if you have one of the more distant units is a challenge

Peter Filip  |  First Impressions 
Rating:
1.0

i rented a storage unit, when i arrived with my furniture the unit was occupied. when i attempted to call for assistance, they told me i had a 25 min wait time i waited over an hour and then i was hung up on. we ended up finding an empty storage lock and put the stuff in there till the next morning.

John Skerrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arlene Davila  |  First Impressions 
Rating:
5.0

Rate was kind of high for a very small unit

Tiffany Adcox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Sturgess  |  First Impressions 
Rating:
1.0

They gave me an occupied room . I spent all afternoon trying to call .a number. Because it was just after 7pm . How can they rent occupied rooms?

eric saavedra  |  Overall Experience 
Rating:
1.0

They gave a storage. A unit that were occupied. I called the phone number somebody answer and they transfer me to another number they never answered. I will go back today . I hope they give me a refund for the lost day .

eric saavedra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mcdowell Cornell  |  Overall Experience 
Rating:
5.0

Jackie at the location on Cicero and North Avenue was so pleasant and helpful and CJ on Fullerton off of Pulaski was also pleasant you need more staff people like those two they work hard and pleasing their customers

renita howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMALIA NIEVES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Talley  |  Online Move In 
Rating:
1.0

I am disabled had to walk for Miles had to check into hospital after the move for shortness of breath thought I was going to die after all the walking I did plus the equipment is so small they make you take for to five trips when it should only take two to move in very disappointing

gregory wilkerson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

secorro soto  |  First Impressions 
Rating:
4.0

A service that disposes of items no longer needed and n containers. ** for a fee **

Patricia Steele  |  Overall Experience 
Rating:
1.0

Hot trash garbage

Stavros Giannopoulos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gualberto ortiz  |  Overall Experience 
Rating:
5.0

The facility was near my home when I moved my items in. Staff were professional, easy going. I was very pleased with the service. Thank you.

maria haight  |  Overall Experience 
Rating:
2.0

H we lo buttons on elevators and hallway s are never answered. No one is ever there to assist you once around storage compartments. 4 th floor bathroom door doesn’t shu completely for privacy. . Also there should be “do not block “ signs on those 3 brown garage style doors towards the back of the facility. People keep blocking other customers in . Another thing, when you call your general number, why would you have a pre recorded message with a guy sounding like he’s answering your live call. The message starts off with him pausing after he thanks you for calling Uhaul making you answering him back. This Orta Tate’s an already frustrated customer that never can get a hold of a live person when calling you number. Hire more people. At these prices and such a big facility I don’t see why you can’t afford it .

RAFAEL C CORDON  |  Overall Experience 
Rating:
5.0

Great place been dealing with them for over 10yr the staff is very respectful and the place is very well maintained

KENYATA JAMES  |  Overall Experience 
Rating:
5.0

I literally felt like family. Michelle is an awesome person & Michael and I connected as fellow Veterans. Thanks so much.

albert alexander  |  First Impressions 
Rating:
5.0

Everyone so far has been friendly and accommodating. Storage area is well kept and climate controlled. I’ve rented a truck twice and it was a smooth transaction from local to across the USA. Thank you U-Haul

ANNA badagliacco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra McGregory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMON CAMACHO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Estephanie Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando Colon   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN ALVARADO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alma Suarez  |  Overall Experience 
Rating:
5.0

Amazing

DAVID RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bridget woods  |  Overall Experience 
Rating:
1.0

I came already purchased a unit. When I got there it was a lock on there. Had to move floors three times and lost $180 from movers I hired.

Sidney Brisco  |  First Impressions 
Rating:
5.0

The staff is always friendly and ready to help. I have had nothing but a 5 star experience with the staff at the Logan Square facility. You have a great team there

michael alvarado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damian Lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marta Nespanova  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martiza Meeks  |  Overall Experience 
Rating:
5.0

Very courteous staff

CHARLES WHITEHEAD  |  First Impressions 
Rating:
5.0

The whole staff was very friendly and professional. I was confused how to get access to the elevators so they walked with me nicely to show me how to do it Thanks 😊

Luis Castro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawerence Gooden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Soto   |  First Impressions 
Rating:
5.0

I enjoyed my stay,best facility,yes I will recommend to family and friends, out of 8 years I would of liked to have gotten at least one month free complimentary stay, but thank you for taking care of my belongings

THEOLA COFFEE  |  Overall Experience 
Rating:
1.0

The place is overloaded with rodents said to say I brung rotors home to my new apartment and they did nothing about it it's terrible I couldn't even get any of my money back

Tiffany Curry  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kayla Santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRIETTA LEE-WARREN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

esmeralda ortega  |  First Impressions 
Rating:
5.0

C J and Jackie were extremely helpful and accommodating for my odd family emergency needs with my storage unit(s) over the last two months. Having to juggle my life in Chicago and Ohio has been near impossible and their willingness to help me find a way to downsize and then close out the unit was so profoundly helpful. If there is anything within your system that gives them some kind of bonus or high rating that leads to a pay increase or bonus please do that for them! they clearly work hard and I am one of so many other customers but their attention was as if there was no one else there - truly appreciated and truly great!!

Lisa Skinner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany jones   |  Overall Experience 
Rating:
3.0

Need to do a better job with rat and mice control.

Jose Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla Ingram  |  Overall Experience 
Rating:
3.0

I was give an storage unit that wasn’t available have to wait two an half hour to get new than I reserve a large was no longer available was give a medium unit with no commendation because not knowing the larger unit was available I had to throw some my item away. Other than that staff was friendly and helpful while they was working after hour no assistance was a nightmare

Carrie White  |  First Impressions 
Rating:
1.0

My storage unit was infested with rats. I was cut a settlement from your company and was they charged for an entire year. You harassed me and my family with letters for months. You made it seem as if I was paying my bills as I had to explain to them why I constantly was receiving letters. I could not get in touch with anyone about rectifying this situation and I still don’t know if you will try to say I owe you money. This experience was terrible and I will never use your company again

Christopher LaGrone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wayne Mc abee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto riveria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE SANTIAGO  |  Overall Experience 
Rating:
1.0

Elevator was not working to get to the second floor.. Called the front office and waited forever for someone to come. After all that waiting I was told elevator was not working! Why wasn't I told??? When filling my information? CJ was very helpful but the co worker tall white guy was not he just walked away maybe y'all should fire him🤔

mildred thorstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Rosario  |  Online Move In 
Rating:
5.0

Michelle Lapinard is most excellent, courteous, knowledgeable, friendly and professional. She is management material!

Penelope Brumm  |  First Impressions 
Rating:
3.0

The person who was attending to me did not accept my termination on 10 20 21. She wanted to charge me a extra month, I left, 10 25 21is not accurate date, the accurate is 10 20 21. There for in asking for consideration for the accurate rate and date which would be 0 $.

RAFAEL SANTIAGO  |  Overall Experience 
Rating:
5.0

Great

Estarlin Martinez   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN CORREA  |  Overall Experience 
Rating:
5.0

I cannot say nothing bad this facility. When I had a hard time making my payment they work with me until I was back on my feet. They are understanding Friendly,and they care about their customer. All the staff were so concerned if there was a problem they Help when it was needed. So I give them A shout out THANK YOU SO MUCH FOR EVERYTHING.

Aurelio Villanueva  |  Overall Experience 
Rating:
1.0

How hard is the move out? Some people suffer at that moment, people, need time to move out, money, and comprehension, and extra hands people has to deal with all that. However.U-HAUL at Fullerton, is not a right place to storage., Since I got there, I wasn’t treated with respect and it does not exist comprehension. U-HAUL don’t have garbage can, if is garbage to throw away, clients have to pay. So, how is possible that. ? I apologize for this comment , definitely I can’t go back and neither recommend.

REYNA SANTIAGO TEJEDA  |  Overall Experience 
Rating:
5.0

Kept my things in storage for over 5 years and did not have one single issue/problem. Uhaul fortress is the most secured location in Chicago.

ENRIQUE MORALES  |  Overall Experience 
Rating:
5.0

Everyone at this location was always extremely helpful and worked with me at every turn!

carmen killingbeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOEMI MARTINEZ  |  Overall Experience 
Rating:
5.0

Jackie has helped me for the past seven or eight years and she's always great! Jeff

jeff jarmuth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

virginia bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aida batista  |  Overall Experience 
Rating:
5.0

The process of renting the space was easy. The facilities seem to be safe and secure giving me piece of mind in storing my vehicle.

William Dolan  |  First Impressions 
Rating:
4.0

Great place, location and hours. Plenty of availability and good customer service too.

Emmanuel Martinez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE BOSTROM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Cisneros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica LETONA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gladys Rivera  |  Overall Experience 
Rating:
5.0

The fortress is always busy and they manage to keep facilities super clean if I need storage again it would be there

VICTOR LEBRON  |  Overall Experience 
Rating:
5.0

Excellent atención de la persona que nos atendió.

Liris Arias  |  First Impressions 
Rating:
5.0

CJ Salata (sp?) at the front desk was very helpful with the move in process and giving me a map of where to go

Kevin Byers  |  Online Move In 
Rating:
3.0

The lady who was there yesterday provided me THE BEST customer service that I had received since being there. She was friendly and efficient. She should train the rest. A++++

Shameka Turner  |  Overall Experience 
Rating:
5.0

rebecca_rodriguez was professional and very helpful.Excellent facility

adam rucker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lorenzo GARCIA  |  Overall Experience 
Rating:
5.0

Me fuy por que conseguí un storege más grande en un magnífico precio y trate de cambiar por uno más amplio pero los precios estaban demasiado y deben de tomar en cuenta el que paga con cuenta directa pero por lo demás muy buena experiencia gracias

Raul Sostre Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kizzy flowers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Stegeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rey Pilapil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

araceli linares   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA MENDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria sosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel Soto   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN BAILLIES  |  Overall Experience 
Rating:
2.0

Pin didn’t work, garage was unclear how to operate, no help

Jonathan Merker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda Mullaney  |  First Impressions 
Rating:
2.0

we were not given instructions on how to check in or out. We we’re not given instructions on how to find where to even enter this massive building. There is no way it was 85° or lower in there. Exit was blocked multiple uhaul vehicles so we had to go out an exit only/wrong way. Truly terrible first experience at this location.

Jennifer Friedman  |  Online Move In 
Rating:
5.0

Management and staff worked cohesively to ensure patrons got in and out. Will continue to use this company and location

Brandon Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ivan medina  |  Overall Experience 
Rating:
3.0

El vehículo que alquile tres semanas atrás no estaba disponible en la fecha acordada la persona de servicio al cliente solo llamo y dejo el mensaje para avisarnos nos presentarnos en la instalación para solucionar el problema y pedimos que se nos brindará un vehículo más pequeño o sugerimos q buscara disponibilidad en otras locaciones. El personal del servicio al cliente no tuvo motivación propia para solucionar el problema antes de la fecha de reservación

Aida Palomino  |  First Impressions 
Rating:
4.0

This Uhaul was so great they were So helpful and understanding Thank You all at uhaul👍

VIRGINIA VILLANUEVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOMAS ORDONEZ TREJO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA RIVERA  |  Overall Experience 
Rating:
5.0

I love this uhaul place because the staff is awesome

Tonia Sims-Jackson  |  Overall Experience 
Rating:
2.0

I saw mice had been in my unit. Not happy.

Dawone Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lauren kelzer  |  Overall Experience 
Rating:
4.0

The facility parking lot was very crowded and not well marked for where non-equipment returns should enter.

Jeffrey Joyce  |  First Impressions 
Rating:
5.0

Great !

Daniel Melendez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Garcia  |  First Impressions 
Rating:
5.0

This facility and staff was by far the best experience I've ever had with U-Haul.10 out of 10 would recommend to a friend.

Justin Malone  |  Overall Experience 
Rating:
5.0

Very convenient to access the storage. Good staff. Recommendation to use this place!!

Narae Kim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

INOCENCIO CASTANEDA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nilsa E Bobert  |  Online Move In 
Rating:
3.0

Directions were unclear, but staff was helpful.

BRENDON KRALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL CORTES  |  First Impressions 
Rating:
5.0

I looooved this location - they are my new go-to for moving needs. The woman at the counter (Michelle?) was kind, efficient, and lovely. She even helped load the 24 Haul storage boxes I ordered (not light!). Geo was wonderful and helped finish loading. Xavier was top-notch customer service too - he made sure I reviewed the truck before taking it (which I really appreciated - I didn't know the X's meant it was a documented scratch). He also helped tons upon returning to load my stuff in storage and return the truck. Moving days suuuuuck, no matter what, and these guys made my day run SO smoothly and efficiently - it really made my whole month, you have no idea. Thank you so much guys!!

Aisha Pervaiz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vinicio Vazquez  |  First Impressions 
Rating:
5.0

Staff was extremely friendly and helpful. I do not usually take the time to respond to this type of surveys, but I thought I should be known that the person that helped us was wonderful. (I can't remember his name, but I believe he said he was the brother of the GM at this location). Keep up the great work!!

AKEEM GEORGE  |  First Impressions 
Rating:
5.0

Thanks God bless

TERESA NEGRON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Brown  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Nicole Romanenko  |  Overall Experience 
Rating:
5.0

Satisfied

Mayda Mercado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Narae Kim  |  First Impressions 
Rating:
5.0

Great customer service!!!!

DIANA COLLAZO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lupita salgado  |  Overall Experience 
Rating:
5.0

While your online and phone service needs a lot of work, your in person staff was really amazing. Helpful, knowledgeable, friendly, professional, they were great.

ROSEMARIE VILLALOBOS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ijchel Valencia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harrison O'Brien  |  Overall Experience 
Rating:
5.0

The facilities are clean, well-maintained and the staff was very helpful in getting us set up. The location is ideal, too.

Rebecca Anderson  |  First Impressions 
Rating:
5.0

The store Owner was amazing she carries herself well!

jeanne jimenez  |  First Impressions 
Rating:
5.0

The manager I think her name is Jackie was very helpful, professional, and answered all my questions. She worked really fast and was very informative. I will recommend her assistance and the facility to everyone in need. Thank you, Anna Maria

ANNA MILLAN RODRIGUEZ  |  First Impressions 
Rating:
5.0

Ms Jackie and mr Malta were very awesome and patient with me I loved that bout them

lismarie castro  |  Overall Experience 
Rating:
3.0

I have been with them for a long time

Tonia Sims-Jackson  |  First Impressions 
Rating:
2.0

I rented a truck and I wasn't informed that I couldn't drop it off at any uhaul. I moved far from the facility where I rented from and it was very inconvenient to have to bring it a 1 hour and 1/2 drive back to the location just to drop it off.

Lisa Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Cintron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

santiago Romero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eli mercado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERVIN RIVERA  |  Overall Experience 
Rating:
5.0

I love this facility for storing my car. I wish I could reserve a spot for the fall, but I have to get in line with everybody else.

jeff jarmuth  |  Overall Experience 
Rating:
5.0

The staff are very customer friendly.

JUAN CORREA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maritza Vega  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Avelyss Roman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO PACHECO  |  First Impressions 
Rating:
5.0

I recommend U-Haul because of the access hours and cleanliness.

Judith Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

javier pacheco-mercado  |  First Impressions 
Rating:
3.0

Officer women are very rude especially the young white lady she has anger issues with uhaul it self at this location even mentions how she loves to run across the street on her break to the bar to drink a couple and return tipsy just very rude and I’m organized

ray rivera  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ardette Martinez  |  Overall Experience 
Rating:
5.0

QUÉ DIOS LES BENDIGA MUCHO A TODA'S Y TODO'S USTEDES HOY Y SIEMPRE AMÉN Y AMÉN!!!!!!!... ACUÉRDENSE QUE CRISTO LES AMA MUCHO OKAY, GRACIAS POR TODO LO QUÉ USTEDES HAN HECHO POR NOSOTROS LES AMÓ MUCHO EN ÉL AMOR DE DIOS Y LOS TENDRÉ EN MIS ORACIONES SIEMPRE ESTÁ ES SU HERMANA Y AMIGA EN CRISTO ELIZABETH MALDONADO ❤️🤗💗😍💕🥰🤩

elizabeth maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Overstreet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Rolan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jingyuan Xu  |  Overall Experience 
Rating:
3.0

You email door code and don't work still had to go in a get a key card twice

Keith Hiatt  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David Ramos  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

norberto ramos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FELIX SANTANA  |  First Impressions 
Rating:
5.0

Fue estupendamente fantástico como me atendió la manager Jackie. Muy amable y en mi idioma. Fue genial a ver ido a rentar y la explicación al 100% lo recomendaría siempre. Gracias por su atención al cliente. 👍

ahisa molina  |  First Impressions 
Rating:
5.0

Thoroughly enjoyed my experience with you as it was truly a “port in the storm” for me! I’ve relocated my contents to my family home in MI now. Thought this info might prove beneficial, it wasn’t due to cost issues! Take care all! Michelle, et al, we’re very helpful! Thank you Robt

robert shearer  |  Overall Experience 
Rating:
5.0

Great people and service

anthony feliciano  |  First Impressions 
Rating:
5.0

Jackie and jaret were a great deal of help during my move out really appreciate them!!

jermarie hunt  |  Overall Experience 
Rating:
1.0

I took all my stuff out in june 2020 and they keep charging me for storage.

mathew rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giovanni Callender  |  Overall Experience 
Rating:
5.0

Safe, Clean, and Secure

Alvin Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Phillips  |  Overall Experience 
Rating:
5.0

The employee at the register helped me out so much and made it so easy for me.

Gabriel Guillen  |  Overall Experience 
Rating:
5.0

Great overall experience...most definitely will use and recommend!

juan rivera  |  Overall Experience 
Rating:
5.0

The manager Michael and his team were amazing. Everyone there was so friendly and helpful, asking if I needed assistance with anything as soon as I got into hearing distance of them. Michael stepped into help me as his employee was finishing up cleaning the store (which by the way already looked VERY clean). Michael helped to answer all my questions and made the experience of renting a room very enjoyable! I would recommend this store to all my friends!

Michael Salata  |  First Impressions 
Rating:
5.0

The staff ms Jackie was very helpful

thomas latham  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jose fuentes  |  Overall Experience 
Rating:
5.0

It was a great 2 yrs experience! Thank you for everything.

antonio salinas  |  Overall Experience 
Rating:
3.0

The office is always understaffed and there is always a wait to check out. Also, there are no instructions on what to do to end your storage rental posted any where. This made the process longer for me because I had to go back to the unit after waiting in line 30 minutes and get my lock. Then I had to come back and wait another 15 minutes to officially end the storage rental. The person at the desk was not nice or very helpful.

Krystine Kelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANE BRADLEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

edward warner  |  First Impressions 
Rating:
5.0

I have been with you for awhile

TONIA Sims-JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff jarmuth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA MAYERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Magda Jarosik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Rojo  |  First Impressions 
Rating:
1.0

Staff gave unclear instructions, wait times were terrible, and when they gave me the wrong access key they tried to charge me for their own mistake. This whole experience was a frustrating and extremely expensive mistake, and I will be using a competitor in future.

Kathleen Narayan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Coleman  |  Online Move In 
Rating:
5.0

I would recommend uhaul moving and storage to friends and family. Employees very helpful and friendly

Terresa Lazarz  |  Overall Experience 
Rating:
3.0

Upon moving out and unpacking my boxes, I found bugs in several of them; waiting for management to call me to discuss. Also, whenever going to the storage facility I always saw suspicious behavior... people coming in and out all hours of the night just to hang out, wander the halls, sit and hang out in front of their units as if they lived there, fix their cars, park and drink, etc.... “24/7 security“ is hardly noticeable. I never felt safe going to the storage facility and now I’m certainly disgusted by the bugs found in my boxes.

agatha przeszlowski  |  Overall Experience 
Rating:
4.0

Good experience overall. Just wish that during the online reservation process that in addition to picking the size of the unit that you could pick specific units or see in advance (before confirming) where the unit is located. I ended up with a unit as far away from the elevators as possible. Didn't discover it until I went in person and was told I was unable to switch to a different location within the facility.

Aaron Greer  |  Online Move In 
Rating:
3.0

Customer service skills are horrible asked for some assistance waiting at the door to gain access to the units for more than 30 minutes walked to front desk said there was somebody waiting for me there yes okay gave me attitude and was very rude

ray rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Cabrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Koch  |  First Impressions 
Rating:
4.0

Employees where courteous and pleasant very much accomidating attetative to me.

Victor George  |  First Impressions 
Rating:
1.0

Pésimo servicio yo cancele en noviembre y siguen cobrando no dan solución y servicio muy malo

Victor Magana  |  Overall Experience 
Rating:
5.0

The storage area is confusing

nick roach  |  First Impressions 
Rating:
5.0

We rented a storage facility and had to go on the upper floors to find flat carts for our use according to the employee. He said people would use them and not return them to their places. This caused me headaches that I would have to find them myself in lieu of him helping us. He did not even volunteer to help find us cart.

Rey Pilapil  |  First Impressions 
Rating:
3.0

The lady at the desk was very nice, but it was very difficult to figure out how to get into the facility.

Quinn Chisenhall  |  Online Move In 
Rating:
5.0

Storage great

Julio Quinones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Kolstad  |  First Impressions 
Rating:
5.0

Good place!

jeff jarmuth  |  Overall Experience 
Rating:
4.0

I would like to see 5x5 and bigger storage units have there own individual lighting...the lighting is okay but not sufficient from the hallways, the units are dark and I needed better lighting. Had to resort to a crappy cell phone flashlight which is hard when you need both your hands to work.

Nancy Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Reyes  |  Overall Experience 
Rating:
5.0

Staff were very helpful!

Tynan Mulroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Bonet  |  Online Move In 
Rating:
5.0

Keep up the excellent service.

vaughn neita  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krystal nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Ervin  |  First Impressions 
Rating:
5.0

First experience ever. Was quite impressed. Very easy.

Izola grammer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

grant singleton  |  First Impressions 
Rating:
5.0

The only issue is that it was a lot of mice and rat feces in the unit. I think I brought some moves to my new apartment.

SARAH WILLIAMS  |  Overall Experience 
Rating:
5.0

awesome customer service by Angie and Jackie. Thank you so much for you help.

Jacqueline Rodriguez  |  First Impressions 
Rating:
5.0

Great synergy amongst staff.

Eric Bogan  |  First Impressions 
Rating:
1.0

Being a customer at Uhaul was my worst experience.My furniture the rats made holes through the fabric rat boop on the beds and boxes.I filed insurance claim and they denied my claim.I left with sofa's

Tomica Cruz  |  Overall Experience 
Rating:
1.0

Manager on duty (Sunday afternoon 2/16) was very rude. We are moving house this weekend and will not be renting anymore moving vehicles from this location. Will not recommend this location to anyone.

Vidalina Perez  |  Overall Experience 
Rating:
5.0

Storage very clean.. customer service very nice..this is my three time with this storage place..

roberto ortiz  |  First Impressions 
Rating:
1.0

never able to get ahold of manager - they were a big let down when they did not extend a hand when i needed it the most. i would not do storage with uhaul again. very disappointing

Elizabeth Munoz  |  Overall Experience 
Rating:
5.0

Friendly and helpful

Nicholas Keller  |  First Impressions 
Rating:
5.0

no comment

James Kline  |  Overall Experience 
Rating:
5.0

It was a pleasure to be able to rent a truck and a storage unit and get fast customer service by someone who is doing more then one job and assisting several customers at one time JACKIE thank you.

carlos davila  |  First Impressions 
Rating:
4.0

I liked it was well kept. Nice and clean. Felt like my belongings and myself were safe there

FRANKLYN DIAZ  |  Overall Experience 
Rating:
5.0

I would like to thank Rebecca Rodriguez, she was very helpful and patient with me problems.

chandra patterson  |  Overall Experience 
Rating:
3.0

More staffing needs to be available to ensure the quality of service being provided at the location . Wait time is always longer then expected to get service

Joey Patel  |  Overall Experience 
Rating:
1.0

I’ve never rented here. I’m not Iris Flores. I’ve emailed, & called you multiple times to stop contacting me, as if I were this Iris Flores. Hopefully she’s left your facility & this madness will end

iris flores  |  Overall Experience 
Rating:
2.0

Everything was great but the staff at front desk extremely rude and pushy

Angela Carter  |  Overall Experience 
Rating:
5.0

Staff was very helpful 😊

Akisha Hunt  |  First Impressions 
Rating:
5.0

Loved the customer service !!! Thank you

Irene Torres  |  First Impressions 
Rating:
2.0

waiting in line over 1 hr 2x that day for a reservation/get 24 hr access . how are there not other employees to help out in that area ? It was so frustrating! Man at storage dept was very helpful

CYD Vega  |  First Impressions 
Rating:
5.0

make the key dropoff box more clearly noticeable . I happened to run into another client dropping off a van and he showed me it was a makeshift drop off cut into the glass doors.

gil arevalo  |  First Impressions 
Rating:
5.0

Jackie helped resolve an small issue. Thank you!

PAUL KIRSCH  |  Overall Experience 
Rating:
5.0

Unbelievably helpful staff.

Amber Reynolds  |  Overall Experience 
Rating:
3.0

It was a average

Gregory Martin  |  First Impressions 
Rating:
2.0

To expensive plus its infested with mice plus a had a colum in my storage that was taking my space 2 foot concrete colum. And paying the same price as every one.

MARIO SANCHEZ  |  Overall Experience 
Rating:
5.0

They set me up with a storage unit and van on fairly short notice right before Labor Day weekend.

ALYSSA RAMESY  |  First Impressions 
Rating:
4.0

The only issue I had with my storage was the lack of carts. Everything else went smoothly and as expected.

Cameron Jones  |  First Impressions 
Rating:
5.0

Courteous, informative, and helpful from the beginning. The staff is very knowledgeable and made my experience comfortable and easy.

candido rivera  |  First Impressions 
Rating:
2.0

My wool items (2 carpets, sofa, and blanket) have damage due to either moths or rodents. They all have holes so I will need to use my insurance to get replaced/repaired.

HELEN MCGUIRE  |  Overall Experience 
Rating:
5.0

Service members were unexpectedly nice and helpful! Use of carts and pull ups made it all super easy!!

Mason Trinkle  |  First Impressions 
Rating:
1.0

These CLOWNS lost my stuff and "accidentally" auctioned my unit off because they can't be bothered to keep their records straight. Caused me unimaginable grief by losing my immigration documents.

Suryaprakash Gaddipati  |  Overall Experience 
Rating:
2.0

Sunday morning only 1 lady on desk . Bad idea ... very slow.

Eric Saavedra  |  Overall Experience 
Rating:
4.0

Very good service and quick process

Andres Moreno  |  First Impressions 
Rating:
4.0

Wider turn spaces

Maria Hansen  |  Overall Experience 
Rating:
5.0

Very awesome service!!!

FELIX FIGUEROA  |  Overall Experience 
Rating:
5.0

I was surprised at how nice this facility is. The only other time I have used storage it was an outside type of place. This is much better. Staff was always very helpful and friendly. Thank you all.

Jon Walz  |  Overall Experience 
Rating:
4.0

Very happy with the customer service.

Raquel Rodriguez  |  Overall Experience 
Rating:
4.0

The site was very well maintained

Oscar Newman  |  Overall Experience 
Rating:
3.0

I was unsettled by the rudeness of the customer service representative when I took care of paperwork. The staff that showed me the storage space was exemplary, but did not make up for a poor start.

Oscar Newman  |  First Impressions 
Rating:
3.0

The lady at the register was great help and made the visit very pleasant. However, the van we ordered did not include the dolly as requested. I was still charged for the dolly.

Jose Avila  |  First Impressions 
Rating:
5.0

The employees are so friendly with a smile when they greet you and the employee who take care of the trucks to thank you

Ricardo Figueroa  |  Overall Experience 
Rating:
3.0

We sow rat in the facilities

carmen velez  |  Overall Experience 
Rating:
4.0

The gate at the car storage entrance is not working, which is somewhat troublesome. Otherwise, the place is great.

jeff jarmuth  |  Overall Experience 
Rating:
4.0

I think this location needs more staff during busy days

Penelope Brumm  |  First Impressions 
Rating:
5.0

Many thanks !

robert shearer  |  First Impressions 
Rating:
2.0

The truck rental was excellent, however the storage was a below average the magnetic card was not working after being changed twice and given three codes. It took longer to have access, than to store

Anayda Huertas  |  First Impressions 
Rating:
5.0

Good

DANIEL MOLINA  |  Overall Experience 
Rating:
5.0

I like the place because i had access the 24 hours so i could go anytime, even in the night when the office is closed and the place is alone, I felt safe plus the place is close to my house.

Laura-elodia Uriostegui  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was great. The staff was polite and answered all my questions, the location was very clean. I would definitely recommend U-Haul to my family and friends.

ALEXIS ANDUJAR  |  Overall Experience 
Rating:
5.0

Jackie was so kind and helpful. Started off with my initial phone call all the way towards the purchasing process Liz was very detailed, and helpful when it came to showing me around the unit.

Elizabeth Munoz  |  First Impressions 
Rating:
5.0

The staff was friendly and informative. The whole process was quick enough, but the intake person also took the time with me to find the storage solution that worked best.

Anthony Cannata  |  First Impressions 
Rating:
2.0

Not impressed by this location. Was very slow, and when I received my unit there was a huge pillar taking up a large amount of my storage unit. $5 off does not suffice.

Keara Luehrsen  |  First Impressions 
Rating:
3.0

i cant believe how long it takes just to relocate in the same facility

Abigail Mercado  |  Overall Experience 
Rating:
3.0

🤔🤔🤔

patricia pinedo  |  Overall Experience 
Rating:
5.0

Everything is Awesome.

JOSE RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful! And the place was always clean.

Joelle Johnson  |  Overall Experience 
Rating:
3.0

Buen lugar de almacen. pero algunas veces no me senti comodo con el servicio al cliente.

ESTABAN QUINONES  |  Overall Experience 
Rating:
3.0

On the day that I got my unit I also purchased some moving boxes. I was overcharged by $5 I was told would be credited to my account.That never happened.At this point I would like my refund mailed to

Elaine Marthel  |  Overall Experience 
Rating:
5.0

Excellent except the unloading dock didn't work so only two trucks could unload instead if 4 and we only got 1 Dollie some people and 3 -4 I was a Fullerton n Pulaski

patricia pinedo  |  First Impressions 
Rating:
5.0

My first time obtaining a storage unit. Crew was Friendly and made it an alsome experience. They made my day. I had to upgrade to a bigger storage unit they made me feel like family, Thank You!

Daniel Garcia  |  First Impressions 
Rating:
4.0

The manager was able to accommodate me into a truck when my truck that I reserved was not at the location. The staff was very friendly and very helpful.

Xavier Gomez  |  Overall Experience 
Rating:
1.0

1 person working when I arrived, waited in line over an hour before another worker arrived and she was awesome. Walked to the storage, my swipe card didn't work and there was only 1 elevator working.

NINA LEWIS  |  Reservation 
Rating:
5.0

There are know words that I can say how excellent such professionism the staff Angela the young gentleman the lady over at the storage part that was closing up I am so thankful and grateful .

DORA LAWRENCE  |  Reservation 
Rating:
1.0

Very bad took forever an hour to get storage unit and truck rented Ian’s still wrong. 45?minute wait to get their lock off my unit and I was the only one there. So I waslate and my help had to leave

scott soof  |  Reservation 
Rating:
5.0

Staff was alway more than helpful. Facility is very clean and accessible.

TOD WILLMAN  |  Overall Experience 
Rating:
4.0

Nothing but good people here. I appreciate every customer service aspect.

Ismael Lugo  |  Overall Experience 
Rating:
3.0

none

kelly kirkwood  |  Overall Experience 
Rating:
5.0

Customer service personnel were kind and knowledgeable. Easy transition from moment of uhaul rental til return. Smooth all the way. One journey ends and another one begins. Thank you Uhaul

MICHELLE IRIZARRY  |  Overall Experience 
Rating:
5.0

Great workers and very well maintained

Isaly Pagan  |  Overall Experience 
Rating:
5.0

I was able to get a space at short notice. The price was reasonable: First month FREE!! Employees were friendly, knowledgeable and helpful. Will use them.

Sylvia Marijczyn  |  Overall Experience 
Rating:
5.0

Thanks

michael forbes  |  Overall Experience 
Rating:
5.0

This U-Haul facility is great , clean n secure for rental n storage,.The staff have always made the transitions smooth as best they can and have always been friendly, courteous n professional n helpfu

Carlos Hiraldo  |  Overall Experience 
Rating:
5.0

Very friendly staff, helpful and considerate, would definitely choose them again.

joseph henley  |  Overall Experience 
Rating:
5.0

Very good service

ANTONIA DIAZ  |  Overall Experience 
Rating:
2.0

There is a charge for everything. and we were threatened with fees for everything. I think that since I only used a partial month it should be prorated. I was told they do not do that. staff was rude

Mylissa Marshall  |  Overall Experience 
Rating:
1.0

The reason for my rating is that Movinghelp.com was highly recommended by the Uhaul manager who assured me they were professional and trustworthy. Unfortunately, it was the opposite. Horrible

SUSAN LARENCE  |  Overall Experience 
Rating:
3.0

Need to work on their reservations system and department communication. The general manager was great! Diffused the situation. The tall skinny kid at that location is lazy and needs to be fired.

Rebecca Montalvo  |  Overall Experience 
Rating:
5.0

There was some hiccup with my reservation but Joe saved the day, and on his day off, no less. This is someone who is personally invested in the experience folks have with his business.

Harrison Napper  |  Overall Experience 
Rating:
2.0

I am disappointed in the management overall. I rented a storage unit for over 10 years and I was surprised to see how management overlooked homeless locker living. One sided property damage claims.

KEVIN BACHMAN  |  Overall Experience 
Rating:
5.0

Good Job

Isaias Rodriguez  |  Overall Experience 
Rating:
5.0

Love the place

Felix Lopez  |  Overall Experience 
Rating:
5.0

Wish for more elevators; it's a bottleneck. Also, car loading zone has 3 garage door openings. When all used, others have hard time bringing things in/out. Use 2 doors for cars, save 3rd door 4 others

CEZAR SIMEON  |  Overall Experience 
Rating:
5.0

No comments.. all was excellent

Vanessa Hidalgo  |  Overall Experience 
Rating:
5.0

The service was awesome.

CLARA WILLIAMSON  |  Overall Experience 
Rating:
2.0

N/a

VANESSA COLEMAN  |  Overall Experience 
Rating:
5.0

The card that uhaul gives to people that rent storage.should have access 24hrs. But overall I loved the services they gave me.

idalia soto  |  Overall Experience 
Rating:
5.0

Very clean storage and great staff

VANESSA LAZO  |  Overall Experience 
Rating:
5.0

Had no problema or issues with my storage experience. We felt that are items where secure. Staff was super friendly, helpfull, and made easy, been our 1st time using uhaul. Def would recomend.

Judith Moreno  |  Overall Experience 
Rating:
5.0

The facility is clean and organized. The customer service is nothing short of amazing. Joe and his team help you find exactly what you need for a great price. My items were safe and secure here.

angelisa muniz  |  Overall Experience 
Rating:
5.0

The staff at the Logan Square (Chicago) are wonderful! However, the elevator has been broken for several few months, which has been frustrating, Why has it taken so long to fix?

STEPHANIE OWEN  |  Overall Experience 
Rating:
1.0

The customer service was absolutely horrendous. I’ve never experienced a lack of professionalism like I have here. Employees were clearly not properly trained.

BRIANNA REJZER  |  Overall Experience 
Rating:
5.0

Everyone on the Staff was very helpful. A special thanks to Jackie she worked with me. Thank you all for your help best wishes going forward with your business

Tasia Carter  |  Overall Experience 
Rating:
5.0

Very efficiently run and clean and safe. A+

jeff jarmuth  |  Overall Experience 
Rating:
1.0

For the love of god!! How many times do I have to call & email you?! I’m not Iris Flores. I’ve never rented from your facility. I am sooooo over being contacted. Delete my email address! Please!!!!!!!

iris flores  |  Overall Experience 
Rating:
4.0

N/A

Migdalia Malave  |  Overall Experience 
Rating:
5.0

Very friendly staff!

IVELISSE SALINAS  |  Overall Experience 
No reviews have been submitted for this location.

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