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LEIGH VCustomer Reviews for U-Haul Moving & Storage of Lexington Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More people working in the store.
Whitney WRenting the truck was a breeze. The gentleman who waited on me was very professional. I returned the truck after hours and the process was a little tedious because of all the photos required. But overall I was very pleased and the price was reasonable.
Joseph DThe staffer who handled trailer dropoff was very friendly and efficient. In and out in only a few minutes.
Lowell MVery good experience. Price as offered and return was easy. A+ experience.
Brian OThe only location I use. Outstanding service excellent equipment
Francis RThey were very good to me thank you so much
Maxine JEmployees are always friendly and they have what I need in stock.
JOHN DIt was a great experience, convenient, clean and courteous.
Spencer CCheck in and check out of the rental truck was quick and efficient and the vehicle was great.
Ronald GStaff always friendly
Shelita LThe staff at this location were helpful and efficient - a pleasure to work with!
Robert TGreat service. Employees very helpful.
Michael SEveryone was so nice, professional and very helpful!!!
velda t | Overall ExperienceAwesome
JAMES SPulled truck into thier lot. An attendent was right there to check it in. Check in was quick and easy,
Joan SShe was very pleasant and kind.
Charles WI was told the truck had a 1/4 tank of gas left but, it was more like 9miles total left because it was on E. That should have probably been corrected prior to renting.
Robert HDon’t change my drop off location without letting the customer know
Deborah WThe gentleman that check us in was great; he was efficient, knowledgable and super nice to work with.
Howard SAlways a great experience at this location!!
Dave FPlease fix garage doors. Would have made moving in easier and a perfect experience.
Carnell J | Online Move InThe store had just closed, so personnel were leaving. However, they have drop-off service.
Michael BI always end up going in to get help when the sign says someone will be out to help.
David CThe staff was friendly, knowledgeable. And professional. Great job!
Daniel PMonitor the manager. If he sets the example that it's okay to talk about sexual things in front of workers and customers, then you can't blame the employees for engaging. If he is disengaged and uninterested, then it makes sense why others would follow suit. The store was unkept. Bathroom was dirty. When I dropped off my UHaul in Maryland, the Maryland location was clean, courteous, and an employee even came out to assist before I entered the building. With the massive amount of military in Newport, RI and how difficult military moves can be, I really hope the location can step up its game.
Kelsey GFriendly people
Michael DThe truck I had was leaking rain all over the front seats while I was driving.
Joel BOverall good experience
sarah gVery helpful and friendly
Tricia BSuper easy. Staff was very helpful. Complimented James and his assistant manager. Uhaul exceeded all of our expectations.
Kyle DTrailer lighting became an issue at the end of each day. Don’t know if it was overheating or if it was the lights being jarred all day but the signals began to fail in New Mexico and again in Tennessee. Other than that solid little trailer.
Jacob CFor them to bring your truck to you 😉
Michele MAntonio is professional, courteous and a thoughtful representative for U-haul.
Michael MThe guys that were on shift when I came in helped me with everything. They had answers for every question, offered suggestions on what to get to help me move, and even recommended a service I didn't know about.
Jonathan I | First ImpressionsNo problems with the service received
Leroy WAllot of physical damage. Corporate doesn’t care as long as customer pays for damages that hey did. It do.
Anthony SThe staff at Lexington Park, MD was also very helpful and nice
Dereck RBought additional pads so I had enough. Overall I am very happy with U-box shipping/moving process.
Jordan MHad a very good experience, pick up and drop off were smooth, and the staff were friendly and helpful for both.
James KStaff in Pittsburgh and Maryland were very helpful and pleasant. Would definitely use U-Haul again
carol s | Overall ExperienceAntonio was very professional and wanted to make sure everything was right
Dennis PEverything was fine
robert mCustomer service was good and very friendly! I will be back.
Vantora Jtoo much info for rent small equipment.
scott gNothing. Excellent service. Keep up the good work.
GLENN WI appreciate the great customer service and great attitude the employees have at this location. I have used this location a few times and each time the same young woman is very pleasant and helpful. Thank you.
Troy WThe UHAUL representative was great 😊
Kathy D | First ImpressionsWe will use this facility again, I am sure.
ALAN L | Overall ExperienceThey was helpful.
William RStaff were friendly and helpful, 5 stars!
William GAntonio (I don’t think I spelled that correctly) was amazing. Professional and very helpful. Thank you!
Shaun KPlenty of room in the lot for maneuvering when picking up or dropping off trailers. Well stocked store also.
Neal VTHE BEST !!!!!! Thank you so much again, anytime I need a storage unit. I’m coming here
Vernon N | Overall ExperienceThe Truckshare 24/7 is not efficient..it took me forever to upload everything, and I still had to go inside..the return went very smooth
Tyrone SRested at this location several times. Every experience was very good. Never an issue with staff or equipment. This is my go to location when I need a rental.
Robert FYou Rock. I have had a storage unit there before and now I need a new one, so I’m back.
Ward Hvery professional
John RHighly recommend this U-Haul location. The staff are very knowledgeable and helpful.
Betty CGarage doors were all out of operation for months. Otherwise, very good.
Douglas K | Overall ExperienceEverything was always clean. Staff was always friendly and very helpful. Will use again if I need to!
Danielle H | Overall ExperienceI'm 79 and have never needed a storage before. The staff made it easy for me to understand the process. They were super patient with me.
SHIRLEY S | First ImpressionsI am very happy with this facility. My items were secure. I felt safe every time I entered. Staff is prompt and helpful. The entire place is clean and well kept. I highly recommend using this U-Hail storage business.
Sharon P | Overall ExperienceThe workers were very helpful and polite and enjoyed my time with them
BETTY B | First ImpressionsClean well maintained storage kept my stuff in good condition. Also affordable.
Tymotheus P | Overall ExperienceStaff was friendly and helpful!
martha h | Overall ExperienceClean facility with present, helpful, and friendly staff. We will definitely be back.
Eric S | Overall ExperienceThe facility was huge and clean. Staff was friendly and professional. Unit was very accessible and the size was perfect for what we needed.
ALAN L | First ImpressionsThis was a great facility. The facility was well maintained and clean!
DARREL P | Overall ExperienceGreat place to storage your stuff and readable. Love it ty U-Haul 😊
CATHERINE S | First ImpressionsThe staff. The facility, the ease of completing the registration onliine, and a better price than competitor's made uhaul the best, and obvious choice.
GARY G | Online Move InI'm Sewing u-haul. After throwing my stuff. In the dumpster, I'm suing U-haul of Lexington Park Maryland NEVER CONTACT ME!!!
Stephanie W | Overall ExperienceI was very pleased with my storage unit and all staff that I came encountered with was very pleasant.
veronica j | First ImpressionsAccess both in and out of the storage units was made very difficult by the unreliable large garage door. Further, the alternate doors only operate during business hours, which further constrains the access after hours when the garage door was broken.
Eric F | Overall ExperienceOnly thing I had an issue with, I couldn't return my rental truck to same facility where I purchased a new storage in the area I moved to. Also I has to wait 9am before I could get access to the truck because that's what time the facility opened. Other than that the staff and process was amazingly smooth.
Daryl H | Overall ExperienceCouldn’t ask for better service, your manager was great and the rest of the staff all the way to the cleaning staff!
martha h | First ImpressionsFf
Ray B | First ImpressionsGood
Joseph K | First ImpressionsThanks for allowing me to have a good renting experience. If I need it again I will be sure to use you again
angela q | Overall ExperienceThe only reason I did not give 5 stars is because the right drive in bay door did not work so I could not pull into the bay to unload. The one working bay door was used by someone who was there before and I after I was done. Other than that, fantastic service and personnel!
Corri C | Online Move InMother and son team was awesome
MARY R | First ImpressionsVery unhappy with the location upon completing the check out process. Will not use this facility again.
patrick b | Overall ExperienceThank you for a wonderful experience. The staff was always friendly and helpful. This has been the best storage facility I have ever used. I will definitely recommend Uhaul to my family and friends.
Joyce C | Overall ExperienceGreat place and great staff!
Natasha S | First ImpressionsMy only issue is I did everything online and then had to go through the process again at the facility.
KRISTOPHER J | First ImpressionsVery impressed immaculately clean safe secure very happy using it
Debra S | Overall ExperienceVery helpful
Audrey N | First ImpressionsEverything was ok until the first guy that started my intake was rude and didn’t get my intake right the other two men on the next day did do a very good job and if they were working for me I would give them a raise or bonus
Yolanda E | First ImpressionsMy only complaint was trying to call the office and trying to speak to anyone at the facility. I've called several times, and no one answered and there was no answering machine.
Adrian K | Overall ExperienceEverything was good
CHARLES H | Overall ExperienceStaff was unsure about their answers to several of my questions and I couldn’t do cash due to time restraints for cash pick up. My transaction was interrupted several times by the employee attending to other customers, which led to input mistakes where I had to provide my information more than once. The garage doors to pull vehicle inside were not functioning properly but staff was very nice and accommodating to work it somewhat manually for my use.
kimberly j | First ImpressionsGreat location and excellent staff. No complaints about the service you provided.
Rodney M | Overall ExperienceI appreciated the ease of renting my storage unit online with immediate access to my unit. The Lexington Park facility is clean and secure. My items were maintained in perfect condition for the two years I rented my unit. The staff is very helpful and friendly. I will definitely use this location for my future storage needs and would highly recommend U-Haul storage to others. Thank you U-Haul!
Timothy K | Overall ExperienceMy only problem was that after reserving my unit online, the second day, the guy could not find it. This held us up some. The manager worked with me the night before and all I needed to do was make the payment and buy the lock. The next day, the guy could not find my reservation. That held us up a little.
velda t | First ImpressionsIt was great I really didn’t /don’t the attics in pin thing as I set off the alarm twice and no one came to see or to explain what I was doing wrong Other than that AWESOME
PEGGYAndJEFF B | First ImpressionsGood facility just couldn’t continue to pay with the rate increase!
Dolly G | Overall ExperienceThanks for your service will be their again very soon..
Gail L | First ImpressionsThey over charged me for gas only did 2 miles and charge me close to 100
Joseph S | First ImpressionsOriginally, I reserved a 5x7, On the day I went to move in, U haul had rented out my unit. The manager said he was trying to keep his numbers up. We all know what that means.So being in the Storage and rental business I figured,I should get a discount for the next higher up unit available. This did not happen. So, I called corporate and they said they would do something for me. In which this did not happen. I was very unhappy with the pricing of the unit but I did feel my Stuff was safe and secure.
Joseph J | Overall ExperienceMy only quibble is that 5’x5’ lockers are not exactly those dimensions. I wanted to store a 4’10” wide item and it was too wide -the door couldn’t close. I had to rent a 5’x10’ space (at double the cost).
Amelia v | Overall ExperienceReserved a 5x10 unit and it was not available upon arrival. Had to get a larger unit. Ended up canceling due to price the next say and went with another company due to price.
Carreen K | Overall ExperienceEveryone who worked there was very helpful!!!
Andy S | First ImpressionsFacility is one of the nicest ones we've seen and used. Manager was very friendly,helpful and kind.
MARINA D | First ImpressionsKarl and the staff was very helpful with everything I need or wanted help with. Thanks.
JOE Y | Overall ExperienceKarl and the staff at U-Haul Storage were Great. Patient and helpful for all our needs for storage and truck/trailer rental. Highly recommend them to all our friends. Best wishes to all the staff. Thank You from Richard and LoLisa.
RICHARD F | Overall ExperienceNone
Roslynn H | First ImpressionsKarl and his team are awesome and amazing people. Super friendly, personable and their customer service is phenomenal!
Torie H | First ImpressionsVery clean and friendly staff…good prices.
Michael E | First ImpressionsKarl was very helpful and polite. The prices are great!! The facility was clean.
Chandra F | First ImpressionsI reserved a unit a week ahead of time and was not available when I got there, so they gave me a larger unit at full price, I do not believe that is fair since it was reserved online, I will be contacting corporate.
Joseph J | First ImpressionsEverything was done very professionally I wish I had known about fuel storage facilities before
CHARLES M | First ImpressionsKarl and his team of associates are STELLAR! I could not have a better storage experience. The ONLY reason I’m leaving is that I no longer have a storage requirement.
George S | Overall ExperienceGreat service Thank you :)
Rachelle H | First ImpressionsHands down the BEST storage facility I've used...and I've used more than my share of storage facilities. 😉 The facility is clean, extremely safe extra security measures in place including individual unit alarms and monitoring. The staff is friendly, courteous, helpful and very knowledgeable!
Stacey V | Overall ExperienceThis is a very well run business. The manager is friendly but still business-like.
Ryan A | Overall ExperienceKarl was very professional and informative. He obviously takes pride in his business. I would definitely refer others to the facility. Thanks
Alan H | First ImpressionsExtremely helpful that we could rent a truck from where we had our storage unit.
Stuart L | Overall ExperienceThis is a wonderful storage facility with most of the workers with great customer service. What I do recommend, that a better is job is done with cleaning the inside window seals (full of bugs, spider webs, etc.) so a person will feel more secure in leaning their items up against the walls before placing them in a storage unit. Also, provide wipes to be able to wipe down the carts used to carry your items to and from the storage to the car. Thank you for your understanding and keep up the good work.
Tamara K | Overall ExperienceFriendly staff and the facility was very well lit and clean.
patrick r | First ImpressionsThis far, a positive experience. Will be shifting items in over the course of this week. By all accounts, this will be a great experience. Thanks for asking Carl.
Grady D | First ImpressionsI had a very great experience everyone was very friendly
CHARLES H | First ImpressionsCustomer Service was exceptionally Great!!!
Janith W | Online Move InI had a few problems come up with moving into my home, I wasn't sure how to resolve them but literally everything was able to be resolved thanks to the team at U Haul. Very simple and decently priced!
Ian S | First ImpressionsI had nothing but problems with staff from start to finish. They are rude, arrogant, and disrespectful to women. Had billing problems as well. They charged me a late fee when I was on automatic payment a time of two. No kindness or respect. I will never give u haul another penny for ANYTHING! They disrespected my Mother as well!! NOT ACCEPTABLE! She’s 67 years old!!!
angela p | Overall ExperienceStaff very helpful n professional
Alphonso B | First ImpressionsI enjoy the manager at this uhaul and the other workers they are friendly and helpful and always pleasant when assisting consumers
BETTY B | First ImpressionsThank You for keeping my items safe and secure. I will definitely recommend you to my friends and family.
RACHAEL T | Overall ExperienceI made a reservation for a 10x10 unit and one wasn't available when I arrived. I had to either up+size to a 10x15 at a higher rate or downsize to an 8x10 at a slightly lower rate. Turns out the 8x10 was too small whereas a 10x10 would have been just right and a 10x15 ridiculously over sized at a premium cost. I feel like it was bait and switch. I won't be staying long.
Ryan A | First ImpressionsKarl and crew are awesome
Ann T | Overall ExperienceKarl curry and his staff are amazing and I would recommend this place to anyone who need a storage unit. Thanks a lot guys. Aj.. A salty sailor
Albert B | Overall ExperienceKarl Curry (manager) and the team he assembled at the Lexington Park/Signature Drive location have to be the "best in the biz," as they say. The staff went above-and-beyond to make my U-Haul experience excellent in every way. From working with me on the front end to find U-Boxes and trailers, to pulling them out of storage at the end and placing them in a convenient location so the professional movers could pack my belongings in crates for an overseas move, to checking on us throughout to make sure everything was satisfactory... this is the standard by which every other moving/storage facility should be measured. Job well done. Highly recommend.
Patrick W | Overall ExperienceNo problems at since the 2 years we had our storage unit friendly employees head boss was very nice and worked with us when we needed something
kachasity p | Overall ExperienceThis experience was delightful. All around professionals.
Steven W | Overall ExperienceKarl was awesome, very helpful and great positive attitude.
Kris C | First ImpressionsAccess to storage unit was limited and not convenient! After office hours access was limited to a people door which made it hard to move in or out of the storage unit.
Benjamin D | Overall ExperienceA trainee helped me and she was very helpful! She needed Karl (managers) help a couple times but got through it great! Great facility!
George E | First ImpressionsGreat service and by far the best storage facility in the vicinity. Top notch.
Thomas P | First ImpressionsGreat experience!
Paul K | First ImpressionsManager was amazing, very kind, helpful, and showed us where to go
Crystal B | First ImpressionsKarl curry the manager was extremely helpful.
Zachary B | Online Move InVery professionally and knowledgeable staff. Made the experience quite easy.
BEVERLEY H | First ImpressionsI was surprised that, having moved out the day after my monthly payment, there was no means of refunding the unused portion of the month. I have no doubt the contract is written that way and the service rep was in full compliance with it, but it seems petty and, after renting for a year, not a good -business practice to encourage a return customer.
Glenn C | Overall ExperienceSecure, comfortable climate, helpful staff. Great location!
William R | Overall ExperienceKarl was was so polite and helpful. Walked me through the whole process. I think this is going to be the best storage place I have ever used. Thank you!
DAWNA W | First ImpressionsThis facility was a life saver.
Jeanette F | Overall ExperienceMs.LEXI, from Lexington, and Mr. Curry, were very prompt and attentive to addressing my with my vehicle reservation, and my storage needs. Moving in my storage was made "easy breezy!" Mr. Curry was also very thoughtful in providing me with a space that was as close as possible to the entry way, as I'm a senior with knee issues. The only thing though (has nothing to do with them) is that the company would try to find something that address smoking. As Soon as I got in the truck, I could tell, that someone prior smoked 🚬, EEEWWWW ! I know they cleaned it, but that smoke smell !!!!!
Doreen N | First ImpressionsThe staff was very helpful to me
Princetta J | First ImpressionsVery friendly staff.
SHARNIA S | Overall ExperienceThe employees that checked me in were very professional and welcoming. The facility is very well maintained and safe. Great experience
Joel F | First ImpressionsLove the professionalism snd great customer service!
Tammy M | First ImpressionsFalse advertisement, unhelpful staff, and UNRELENTING emails! Stop! I am not your customer. I took my business elsewhere and told you that in my review! Next email and i am putting up public reviews.
MICHAEL T | Overall ExperienceI reserved a 10x20 unit to store my 3 br house goods in. Upon arriving (three days before my goods are delivered) i was informed that my reservation was not available and that this storage facility doesnt even have a 10x20 space, that they use a 10x15 and a 10x5 to make it that large. Also, there were no 10x15 available, so i needed to get THREE units to get the dame footprint as a 10x20... this would not work for me as i have large items that are longer than 10 feet. The staff seemed un-caring and unhelpful. I ended up paying more at a competitor storage facility for a 10x20 that wasn't falsely advertised. Also, i dont own a unit here and i am getting pelted with emails, STOP!
MICHAEL T | First ImpressionsVery clean and we'll organized
Michael D | First ImpressionsNo headache no hassle!!
Jewel W | Online Move InThe facilities are well-managed and very clean. Every interaction I have had with staff has been positive. Everyone is very helpful and I am very appreciative of their great service.This is a great facility. Thank you!
Timothy K | Online Move InTHANKS SO MUCH FOR ALWAYS BE A GREAT U-HAUL PLACE FOR ALL OF MY NEEDS! KEEP UP ALL THE GOOD WORK LEXINGTON PARK TEAM!
RAYNARD F | Overall ExperienceJust excellent!
Tymotheus P | First ImpressionsVery helpful reps on-site. Appreciate the attention to detail provided in the walk through of the facility.
Paula M | First ImpressionsPhillip took the time to explain all of my options and was sensitive to my requirements. Then today, Samantha was very helpful updating my account’s insurance requirements. I look forward to my next visit.
George S | First ImpressionsPolite staff..young white man..forgot name..really impressed me. All staff was great.
Carol F | Overall ExperienceAwesome knowledgeable staff.
Rodney M | First ImpressionsVery good experience. Highly recommend.
John C | Overall ExperienceSuperb service
Kevin S | First ImpressionsThe staff was very helpful and friendly. They explained everything I needed to know about storing my things there. I would recommend this facility to anyone who needs to utilize their services. They were professional and went above & beyond to be helpful,
Joy T | First ImpressionsWas the cleanest facility that I have ever been in and the staff was friendly, helpful and efficient.
Karen G | First ImpressionsWant to make sure Karl is recognized as he went above and beyond when there was a mix up in our storage space reservation. Karl showed what it means when it comes to taking care of the customer. Thank you Karl!!!
William L | First ImpressionsThe staff was so helpful and friendly and I have been recommending your facility to anyone looking for a good self storage company. You will definitely have my business for any future packing, moving or self storage needs. Thank you so much for your help!
Mary R | Overall ExperienceGreat staff, easy move in process, nice facility.
Darren B | First ImpressionsGreat Staff ! Very nice facility. A+
John C | First ImpressionsSamantha really did a good job showing me the units
Larry C | First ImpressionsExcellent customer service. Quick and easy process.
Latica M | First ImpressionsKarl and Joseph were fantastic. Hire more like them. Re: the truck rental, I declined the hand truck and bag of blankets — twice — and yet, there they were, attached to the entrance of the back of the truck, taking up space and in the way of loading items, particularly long items that had to be lined up. Very inconvenient and irritating since they could not be removed without incurring charges.
Glenn C | First ImpressionsGreta service and friendly!
DARREL P | First ImpressionsA nice new facility with easy access to units. Very friendly staff.
bryan f | First ImpressionsCheck in process causes the alarm to go off every single time you swiped the card, didn't quite understand why. That defeats the purpose of the alarm system, especially since the second time I was there, I forgot to check in, and the alarm actually was triggered at my unit, but the employees didn't seem to care to check in at any point, or send an alert via email/text.
Richard S | First ImpressionsIll try again and see if im treated the same. Not the cleanest or friendliest
Trentia B | First ImpressionsStaff was wonderful and helpful answered all our questions and very pleasant
samantha r | First ImpressionsBryan and his team were very professional and accommodating to anything I needed. My wife and I will be moving again within the year and we will make sure to use this U-Haul for whatever we need.
John H | Overall ExperienceOutstanding customer service. Extremely professional and hard working staff. "U-Haul" was the smoothest part of my move. Thank you.
Patrick o | Overall ExperienceThis was a good program until it was time for my pickup. Reserved a pickup time of 10 am 2 hours after opening time at the attendants request. Arrived 0945 and was told by one of the attendants tha
Eddie E | Overall ExperienceGreat staff to work with thanks so much
marlenen a | Overall ExperienceEasy to locate and maneuver around the facility. Staff was super nice and helpful! Only issue I had was the fact there’s still no storage units
Merry L | Overall ExperienceThe staff was professional and very helpful. Every time we go they remember our names and make us feel important. I truly could not be more pleased with my experience.
russel N | Overall Experience