Customer Reviews for U-Haul Moving & Storage of Latrobe

1,115 reviews

1072 Mountain Laurel Plaza   Latrobe, PA 15650

(724) 532-0735

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(724) 532-0735

1072 Mountain Laurel Plaza
Latrobe, PA 15650

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Really enjoyed you could pull inside the building, and they had carts available.

Joseph B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

Customer did not leave a comment.

Louise H 
Rating:
4.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Emily is the best customer representative you could ever ask for! She knows my name when I walk in the store, very helpful and knows your products. Very satisfied with my experience at her store!

Fred W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly J 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Great customer service this is why I always use uhaul

Mark S 
Rating:
5.0

Customer did not leave a comment.

ray k 
Rating:
5.0

Employees were great!!! Thank You very much.

John M 
Rating:
4.0

Customer did not leave a comment.

DONALD C 
Rating:
5.0

I was very pleased with our entire storage experience and would recommend this facility to anyone!

Denise M  |  Overall Experience 
Rating:
5.0

Sally was amazing. She was super busy but she made everyone feel like her only customer. She's a true asset!!

Robert D 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Rebecca T 
Rating:
5.0

Customer did not leave a comment.

Tim R 
Rating:
5.0

people were courteous and efficient

william F 
Rating:
5.0

The store manager is friendly and helpful.

colleen s 
Rating:
5.0

Great communication. Friendly and helpful staff. Very pleasant experience

Sherri C 
Rating:
4.0

Customer did not leave a comment.

Cristen K  |  Overall Experience 
Rating:
5.0

Biggest Uhaul I have ever seen

david w 
Rating:
5.0

Customer did not leave a comment.

joseph m 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

I would be surprised if there is a better location than this one. Renting trucks is so easy, and the staff is great!

Larry H 
Rating:
5.0

Everything was a very good experience The people were very pleasant and Friendly

Patrick Z 
Rating:
5.0

I was completely satisfied with my Uhaul and I really can't think of any improvements. Thank you for your help and kind words when we were there and when we realized that we were going to need it for another day all it took was a phone call and it was done. Thank you again 🙂

Jeffrey K 
Rating:
4.0

Customer did not leave a comment.

Mary W 
Rating:
5.0

Customer did not leave a comment.

Sean H 
Rating:
5.0

The staff were amazing. Friendly knowledgeable and just happy to be there to help me. Thank you both who was in the store and assisted me moving my son into his first home.

Carrie F 
Rating:
5.0

The staff is amazing! They are so helpful and accommodating. Alan and Emily go over and above to make it the best storage and rental facility.

JANE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura M 
Rating:
5.0

Great service. Very friendly -answered all my questions.

Linda p 
Rating:
5.0

Customer did not leave a comment.

Christina F 
Rating:
5.0

Nothing it went smoothly. The agent that signed me up was organized, pleasant and got the vehicle ready in a reasonable time. Very good service.

Frank F 
Rating:
4.0

I got a call early morning from the original location that the car is not available but they have one at another location. That was ok but added 4 times 20min to pick up and bring back truck.

Remo M 
Rating:
5.0

I rent 10-12 trucks a year and this is the BEST location I use. Easy to sign up for a truck, easy to pick up, easy to return. Great staff!!

Larry H 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Mary C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry m 
Rating:
5.0

Customer did not leave a comment.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

dianna w 
Rating:
5.0

Nothing !!!

Frank M 
Rating:
5.0

Everyone was great and I am very happy with your operation.

MICHAEL V 
Rating:
5.0

Customer did not leave a comment.

ron d 
Rating:
5.0

The stafff at the office was great and very helpful. She explained everything and was very helpful, could not be any better!

Chris F 
Rating:
5.0

Emily is great!!

Regis M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA W 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Both pickup and return of vehicles was a pleasure from both individuals. Great service!

Eric C 
Rating:
5.0

Customer did not leave a comment.

Michael P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Les f 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Allan is the man! Truly the unsung hero of this location! The glue that holds this place together! He needs a raise. Works so hard every time I rent from here.

Alex M 
Rating:
5.0

Perhaps the finest example of customer service i have ever encountered! The staff at the Latrobe U Haul and storage has something magical. They are polite, knowledgeable, personable and seem to enjoy the job. This combination is something I have not seen in person in many, many years. I am 100% serious. No JOKE man. They are great! I mean the best. I mean if every business had such employees the world wold be a better place. If the average person had this mentality we would all join hands and sing songs, no more wars no more hunger. The staff is simply the best, better than all the rest! They give their all and then give some more! Ether they care, or they are darn good at lying about caring. I don't care what one is true - its great for customer service! --- OH and when I dropped off the trailer they where about to close. I did not get his name but he is always there STAYED to take the rental back! I mean come on man! What great service! You need to make him a manager, or an area supervisor. Give him a pizza, something! Absolutely fantastic!

matthew W 
Rating:
5.0

Emily was so helpful! She went above and beyond in explaining each step of the process, from billing to access.

Kathryn H  |  First Impressions 
Rating:
5.0

The personal at the we’re exactly helpful

Scott S 
Rating:
5.0

Everybody was very nice and helpful I would definitely recommend you

Renee L 
Rating:
5.0

Customer did not leave a comment.

Tom W 
Rating:
5.0

Customer did not leave a comment.

Deanna K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN G 
Rating:
5.0

We really appreciate the friendly, professional service at the Latrobe/Laurel Mountain facility. Sally in particular is awesome! Very helpful, made it easy to sign up and 2+ years later check out. Did not love the rate increases by UHaul corporate. We were one of this facilities first customers and would have appreciated a steady rate and access to speak with someone who could respond to the two rate increases we had during our stay. Thumbs down for UHaul corporate listening to customer loyalty. Lucky that you have great people working the front lines.

Beverly H  |  Overall Experience 
Rating:
5.0

Staff is helpful and friendly. They helped me with my unit and the alarm system. They were always courteous and willing to help. The unit was clean and climate controlled. The bay area is great for loading and unloading in any weather. I would recommend this U haul facility to everyone. The truck rental was also a great experience.

Brittany M  |  Overall Experience 
Rating:
5.0

By far the best experience we have had with a storage business. Very friendly and helpful. The place was very secure and clean too.

Scott E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina B  |  First Impressions 
Rating:
5.0

Best experience we have had with U-Haul!

Scott E 
Rating:
5.0

Customer did not leave a comment.

Tom W 
Rating:
5.0

Emily is a pleasure to do business with. Very professional, friendly and attentive to customer needs. I am extremely happy with my experience.

William S  |  First Impressions 
Rating:
5.0

Polite and knowledgeable staff and clean equipment

Michael L 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Abbey M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Larry M 
Rating:
5.0

The staff was excellent and super helpful.

Matthew O 
Rating:
5.0

Customer did not leave a comment.

Rita G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg m 
Rating:
5.0

Customer did not leave a comment.

Chad W 
Rating:
5.0

Very good experience, highly recommend

Brian L 
Rating:
5.0

Frankly every time that I have used a U-haul service since I started out on my own. many years ago, those sweet 70's some of those places my gosh they literally scared the shit out of you with all the things that could go wrong then your all tense when your trying to drive this thing around that you have never driven before. then boom the inevitable happens well you scared them half to death. Not this store in Latrobe, complete opposite it is the most welcoming store i have ever been in. Then there is Allen I thinks that's his name he is the most helpful, doting, kind, funloving, and yet still knows all his skills and doesn't miss a beat he is real easy to talk to. Allen is fantastic with all of the customers young and old any age he adapts well to all. Allen is a wonderful employee and that should be recongnized thats how you treat them if you want to keep them..

Bonni C 
Rating:
5.0

U-Haul was the best storage facility I have ever used (and I've used a lot). Always convenient, easy access, out of the weather, air conditioned, competitively priced and safe. It's everything you could want from a storage facility and employees were always very helpful.

Marlane M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher F 
Rating:
5.0

Allen is amazing

Alex M 
Rating:
5.0

Customer did not leave a comment.

Larry M 
Rating:
5.0

Customer did not leave a comment.

Kim k  |  First Impressions 
Rating:
5.0

Great staff

Gregory P  |  First Impressions 
Rating:
5.0

Have not recieved my receipt via email.

DANIEL F 
Rating:
5.0

Maybe offer a veteran's discount. Thank you

Donald m 
Rating:
2.0

Had to stand outside in wind, rain and cold while inspected vehicle. Yes there were dents but no way it happened when I had the truck. Lady that worked there got snippy, rude and bossy. I had had a family emergency and hadn't slept in 48 hours and I was told that "That was my problem." Assistant manager did apologize. I would never rent from UHaul again.

Debbi T 
Rating:
5.0

Customer did not leave a comment.

GREGORY C 
Rating:
5.0

Customer did not leave a comment.

timothy n 
Rating:
5.0

Everything went smooth!

David M 
Rating:
5.0

This facility was very easy to access, convenient, & clean. Great overall experience!

Denise M  |  Online Move In 
Rating:
5.0

Our experience was very satisfactory, no problems.

Shirley D 
Rating:
5.0

This is a five star location, don't change a darn thing! Excellent Excellent.

Lisa R 
Rating:
5.0

Everything worked out great! Thank you and Merry Christmas.

Stephen M 
Rating:
4.0

Very Nice and helpful 👍

DAVID H 
Rating:
5.0

Customer did not leave a comment.

Colleen R  |  First Impressions 
Rating:
5.0

Great place and people

CHARLES H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Very courteous staff! I had to cancel the day before pickup and reschedule for next day and they were very accommodating. Vehicle was in great condition.

Arlene P 
Rating:
4.0

Customer did not leave a comment.

Andrea S 
Rating:
2.0

Staff and procedure. Too much information needed just to have a question answered. I rented an enclosed trailer for 1 day. Paperwork and staff pushed me to make sure I returned it that same afternoon (so they could rent it again). Really! The rental was for 24 hours. Just didn't like the staff.

Tim T 
Rating:
5.0

The level of support i received was fantastic! The Latrobe PA u-haul store has to be the best staffed store in town! I don't just mean for storage and rental needs, but ANY STORE@! The staff at Latrobe Uhaul are polite, personable and actually LISTEN to a customer, and make recommendations! You know, like in the "old days" when people cared about their jobs? Seriously, great staff! Equipment was CLEAN and well maintained. Truck ran well, better than i expected. Return and pickup was almost TOO EZ! seriously great staff, did i mention the staff there?

matthew W 
Rating:
4.0

Make sure to get the fuel gauge fixed on the truck that I used. Otherwise, everything went smoothly. Sally and the others were great.

Bob L 
Rating:
5.0

Service representative was excellent!

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

Customer did not leave a comment.

chris s 
Rating:
5.0

Customer did not leave a comment.

john K  |  Overall Experience 
Rating:
5.0

The walk ways were always clear and kept clean. My unit was easily accessible and the check in/out system was easy to use.

Ashley T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald G 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Fantastic customer service, equipment and location. Second time I've rented from U-haul in a months time and both experiences have been wonderful. You have great folks working for you!

Caren W 
Rating:
5.0

Customer did not leave a comment.

Doug E 
Rating:
4.0

Customer did not leave a comment.

Taylor M 
Rating:
5.0

Happy to be the 1000th review for this great U-Haul location! This is really the best one in Westmoreland county. Their indoor storage facility is huge, great staff, and always have every supply stocked. Excellent place

Samuel F 
Rating:
5.0

Customer did not leave a comment.

anna s 
Rating:
5.0

Great customer service 🐕‍🦺

Thomas B 
Rating:
5.0

Thank you

PAUL D  |  Overall Experience 
Rating:
5.0

Very courteous friendly and helpful associates

William S 
Rating:
5.0

Friendly and efficient staff. Was a pleasant experience dealing with you. We would recommend both using their storage units and using their trucks.

gerardo d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory B 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Best experience I've had by fair. So accommodating for such a rough time in my life. Thank you for good business

Emily W  |  Overall Experience 
Rating:
3.0

We had a problem checking in. I called 800# and Sara entered all the info that we needed. Then sent me a text to go to store to show them credit card. Went, gave them order# and couldn't find it. Then they did it all over again.Same thing happened when pick up day.

Mark A 
Rating:
5.0

Nothing the employees were knowledgeable place was very clean I think the whole setup is really professional and well ran

Andre h 
Rating:
5.0

The facilities and service was excellent the employees went above and beyond to help me not only understand how to rent the truck but what I needed to do to service and maintain the vehicle

Andre h  |  First Impressions 
Rating:
5.0

Can't think of anything.

David K 
Rating:
5.0

The facility was always clean and well maintained. The staff seemed to enjoy working there and we're very friendly. I felt my personal belongings were always safe while being stored there. And the monthly rent was very reasonable. The only reason I eft was because I moved out of the area.

Margaret S  |  Overall Experience 
Rating:
4.0

Unit was clean, access was good, and facility was secure. Maybe a tad bit overpriced, but overall good

martha t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary W  |  Overall Experience 
Rating:
5.0

Allen was very helpful and pleasant working with.

Pamela B  |  First Impressions 
Rating:
5.0

Great customer service by all!

Ken H  |  Overall Experience 
Rating:
5.0

The staff is wonderful and accommodating, facility clean. Thank you to Emily and Michael. I was actually going to use another facility, but when agent saw what was available in Latrobe, he sent to Latrobe. Very helpfully

Barbara L  |  First Impressions 
Rating:
5.0

Great experience! I highly recommend this storage facility!

Dawn D  |  Overall Experience 
Rating:
5.0

Staff very helpful. Will definitely use this facility agsin

susan m  |  Overall Experience 
Rating:
5.0

Map not updated to show additional storage units . Staff was helpful in solving problem

John T  |  Online Move In 
Rating:
5.0

This facility WAS the BEST

Janet S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason N  |  Overall Experience 
Rating:
5.0

Very friendly, efficient and helpful. Storage facility very clean! Wish there was a "10" rating. The gentleman not only took care of my rental, but showed me how to sign in and out, where my unit was, and how to use the garage doors. Could not be happier with the staff in Latrobe, PA!

Lyndsay P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory m  |  First Impressions 
Rating:
5.0

Allen was great and helpful checking in. He answered all my questions and concerns.

Christine C  |  First Impressions 
Rating:
5.0

The staff was a pleasure to deal with a+

Mark S  |  Overall Experience 
Rating:
5.0

Emily was a delight (again and again)! Thank You for serving your community so well! If we would ever need storage services in the Latrobe area in the future we would not hesitate to connect with you! We will certainly refer any friends or family that would need your services! Thanks again!

Cathy J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy T  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

David R  |  Overall Experience 
Rating:
5.0

If I need a storage unit again, I will definitely go there again. Excellent service and well maintained storage area. Not one negative thing about it. Moving is a hassle and this place made it easier.

Michelle S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy M  |  Overall Experience 
Rating:
5.0

Very clean operations and easy to access.I wish it were slightly cheaper.

Joseph N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sacha k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrea S  |  First Impressions 
Rating:
5.0

Staff went out of their way to make sure my storage experience went well!

kenneth g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daniel m  |  Overall Experience 
Rating:
5.0

Emily was so helpful and patient with my questions. She went above and beyond in assisting me with kindness and graciousness! Thank YOU again Emily! Moving is stressful no matter what the situation! Bravo Emily for making my transition enjoyable!

Cathy J  |  First Impressions 
Rating:
5.0

Allen really helped me out. What should have been a very stressful day was so much easier because of his helpfulness and patience. The staff in general here is wonderful, friendly, and so kind.

Courtney H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wiley p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lauren B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Samantha G  |  Overall Experience 
Rating:
4.0

I was emptying out my storage unit on 8/8/2023. I could not load the uhaul truck in the bay because the tiles were being ripped up. I had to load the uhaul truck on the street. The person doing the work was a very big inconvenience for me. The person ripping up the tiles was extremely rude to my husband. Some words were exchanged between the two of them. I pushed my husband away to prevent a fight.

Scott S  |  Overall Experience 
Rating:
5.0

Entire experience was above and beyond my expectations. The gentleman who initially checked me in with my unit was incredibly helpful and made the entire experience pleasant. I can not stress how highly I would recommend this facility to others and if I ever need a storage facility in the future this is where I will go. 5 stars all the way for a fabulous facility with incredible employees.

Adine D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry B  |  Overall Experience 
Rating:
5.0

Staff was very helpful and efficient.

CRAIG C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jensen O  |  Overall Experience 
Rating:
5.0

Very nice people at the Latrobe office, I was very impressed .they help me along thank you

Kimberly A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Issac H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blaine P  |  First Impressions 
Rating:
5.0

Efficient process

Mark f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leandra M  |  Online Move In 
Rating:
5.0

The associate who helped me, Emily I believe, was one of the most helpful and knowledgeable salespeople I have ever worked with. She was kind, courteous, was able to answer all of my questions and was upfront and honest about everything. I felt valued and felt like she understood exactly the type of storage unit and supplies that I needed. She even helped me move the boxes I purchased to my car. This young woman is an A++++. You need to promote her. She is a very positive face to the U Haul organization! Please call me and I will tell you more about my experience.

Brian B  |  First Impressions 
Rating:
5.0

The general manager there was great to work with

Teresa (  |  First Impressions 
Rating:
5.0

Was a very nice experience. Definitely recommend for storage and truck rental.

James S  |  Overall Experience 
Rating:
5.0

Employees are very helpful n friendly. Would recommend this facility highly to anyone who needs to move.

Vickey B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERILYNN T  |  Overall Experience 
Rating:
5.0

Thank you for being helpful during s tressful time

Zachary b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W  |  Overall Experience 
Rating:
5.0

The folks helped make our move as easy as possible. Thankyou very much.

Rita W  |  Overall Experience 
Rating:
4.0

I had one employee that was disrespectful other than that everyone was great

Karen D  |  Overall Experience 
Rating:
5.0

Your stacf is amazing! Everyone was helpful and courtious. Great crew!

Scot G  |  First Impressions 
Rating:
5.0

I like to give thanks to the young ladies for excellent service and my storage unit was perfect 👍🏽 I’d recommend Uhaul storage to anyone who needs to store their belongings ☺️

Theresa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth T  |  Overall Experience 
Rating:
5.0

Spotless facility. Great customer service. Super convenient. Friendly employees. Reasonable pricing.

Dawn D  |  Online Move In 
Rating:
5.0

I would recommend this facility to anyone! I could not have had a better experience! The staff was helpful, kind and very professional!

Carolyn S  |  Overall Experience 
Rating:
5.0

Staff were pleasant and helpful each time we went to our unit. If we needed anything they were happy to help us find it.

Shirley D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cristen K  |  First Impressions 
Rating:
5.0

Just to expensive

ROBERT L  |  Overall Experience 
Rating:
5.0

Local latrobe staff are wonderful folks very pleasant and helpful

Cheryl K  |  Overall Experience 
Rating:
5.0

Top notch facilities. Highly recommended.

pedro r  |  Overall Experience 
Rating:
3.0

The assistant manager was very ignorant and stunk like weed pretty bad amongst a stale cigarette

steven m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan J  |  First Impressions 
Rating:
5.0

Very impressed with the online check-in process. The unit was ready to go when we arrived in the access code. Worked without issue. Fantastic process.

GREGORY K  |  Online Move In 
Rating:
5.0

Nicest storage facility I've personally used. Property felt safe and well managed, they had wonderful staff, and I loved the pull in storage bay, that was a game changer as it rained the day I moved in! Nothing bad to say fact even the included moving carts are a fantastic bonus courtesy! Happy to be here for long storage.

Holly S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jolena H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler G  |  First Impressions 
Rating:
5.0

Manager and Staff at this location are amazing. Would highly recommend this location for anyone having storage needs.

richard c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexander K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Y  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael r  |  Overall Experience 
Rating:
5.0

The staff at this location is EXCELLENT!!! I chose this location based on that... people I will want to interact with when going to the facility. Super friendly, super helpful, and the facility is immaculately clean!

Christine S  |  First Impressions 
Rating:
5.0

Extremely friendly and helpful

Emily W  |  First Impressions 
Rating:
5.0

Unit was clean and ready. Facility was clean as well. The entire staff were friendly and very helpful

Michael V  |  First Impressions 
Rating:
5.0

The new manager EMILY amazing!! She is so kind and understanding, and went above and beyond my expectations just to help simplify my mess of a life. She definitely restored my faith in Uhaul as a whole. I can't thank her enough!

Jessica F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoey B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalton F  |  Overall Experience 
Rating:
5.0

Leadership, service and attitude were all excellent and helpful. We look forward to the continued support and professional relationship.

Pamela G  |  First Impressions 
Rating:
5.0

The storage facility was very clean and well maintained. The staff was very helpful and courteous in all manners. The layout of the stores facility was very useful. Will recommend to all friends and family.

Joseph K  |  Online Move In 
Rating:
5.0

The staff was very efficient, courteous, friendly and helpful. I asked questions concerning boxes and she helped me choose the correct boxes for my needs. I also rented a storage unit while I was there and she made the process easy and took the time to explain everything to me. I would highly recommend U-Haul to anyone in need of your services.

Carolyn S  |  First Impressions 
Rating:
5.0

The staff was amazing and extremely helpful

Marco D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Issac H  |  First Impressions 
Rating:
5.0

Wonderful service & convenient!

Cynthia S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ken H  |  First Impressions 
Rating:
5.0

Emily was outstanding

JOHN K  |  First Impressions 
Rating:
5.0

Sally was such a blessing… She answered all my questions and was so knowledgeable and so patient with me… The system of getting in and getting out was simplified and I really appreciated that… I have told other people about my wonderful experience that I had there and so glad that Sally was there to help me

Kathy J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon B  |  Online Move In 
Rating:
3.0

I can't use my own lock, kinda stupid if I pay nearly $100 per month, if I can't use my own lock. Just a you know a right to protect my property and what not

Joshua C  |  Online Move In 
Rating:
5.0

Really enjoyed being able to pull into an enclosed area to unload personal items from my vehicle. No need to be concerned if raining. Hand carts extremely convenient for moving items to and from my unit. Felt secure storing personal belongings at this location. Automatic doors and lighting very helpful.

Debbie A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas D  |  Overall Experience 
Rating:
5.0

Staff was very helpful and pointed us in the right direction before we had even asked for help.

Justin B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcia H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyenne B  |  Overall Experience 
Rating:
5.0

Emily Allen and Steve are all very nice to work with. They have another employee who is new and she's also very nice. They are a great team and I highly recommend this Uhaul to anyone looking for storage or to rent equipment. They all truly go out of their way to help you and make you feel like a welcome customer. Best customer service experience I've had from a business in years. 5 stars all the way!

ELIZABETH F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carl m  |  First Impressions 
Rating:
5.0

Allen highberger was awesome best visit i have ever had

Mark S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah D  |  Overall Experience 
Rating:
5.0

Person who I spoke to was very courteous and explained everything in detail

Patrick P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phil b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAD S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary B  |  Overall Experience 
Rating:
5.0

Everyone we encountered was very professional and helpful. We were sad to see Kylie Edwards go.

Angela H  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

aranda D  |  Overall Experience 
Rating:
5.0

NA

roger g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loreen h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B  |  First Impressions 
Rating:
4.0

Other then the fact that I set off the entire security system... Y'all were great 😂

Stacey D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

raymond b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cassandra H  |  Overall Experience 
Rating:
5.0

Thanks!

Joan F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER A  |  Overall Experience 
Rating:
5.0

Even though they were short staffed, the lady taking care of me was awesome

phil b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wally A  |  Overall Experience 
Rating:
5.0

Need more help. That said Allen was VERY helpful and good to work with!

Chris M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan F  |  First Impressions 
Rating:
5.0

The one girl who worked there Kylie Edwards was your best employee there. Now Emily is as nice and kind as she was. So I hope she can stay there for a long time.

Lisa G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John d  |  First Impressions 
Rating:
5.0

I apologize I cannot remember the 2 employees names that assigned my storage locker to me but you are lucky to have them as employees they both went above and beyond assisting me you need to do some research find out who they are and give them some recognition!!!!

Wally A  |  First Impressions 
Rating:
5.0

Staff was very friendly, helpful and professional

Kathleen M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C  |  First Impressions 
Rating:
5.0

Allen was awesome...he made the transaction smooth & painless. He was very professional. Allen & Kelly showed me to my unit & gave clear directions for the whole enter/exit process. A big thank you to both of them!

Marcia H  |  First Impressions 
Rating:
5.0

Thanks for the help!!!

Vincent P  |  Overall Experience 
Rating:
1.0

No one is ever there. No one ever answers phone.

Angel S  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wayne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L  |  Overall Experience 
Rating:
5.0

Alan did a great job, got me set up with my space and made it quick and painless. Great experience, thanks.

Keith D  |  First Impressions 
Rating:
5.0

Steven was very helpful. I chose a smaller unit and when I had difficulty fitting a piece of furniture in I asked about a different unit and he switched things for me very easily.

Tamara H  |  First Impressions 
Rating:
5.0

Sally and Alan went above and beyond for my daughter and us!

Yassiris M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARREN E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya S  |  First Impressions 
Rating:
5.0

Should tell the tenet that you have to disarm the unit or units before opening. Also make your building more secure. Someone could just walk right into the self store in latrobe PA. No code to get into the side part of the building anyone can just walk in.

Jensine C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CORY L  |  Overall Experience 
Rating:
5.0

Very clean storage units. Staff very helpful and friendly.

Barbara P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karley D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brittanie E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony d  |  First Impressions 
Rating:
5.0

Rep was extra nice

Robin P  |  First Impressions 
Rating:
5.0

The girl at the front counter was wonderful 😀

connie H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kionna M  |  Online Move In 
Rating:
5.0

Everyone who helped me understand the process was great! Wonderful, friendly staff and helpful staff from the Greensburg uhaul who happened to stop by!

maureen C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shawn M  |  First Impressions 
Rating:
5.0

Sally was very helpful and patient while dealing with multiple customers at one time. Frankly, I don't know how she does it. She also helped me with the cart which proved cumbersome. Please give this valuable employee a raise ASAP.

JEANNE H  |  First Impressions 
Rating:
5.0

Kylie was awesome and super helpful… She went above and beyond to make sure everything was as smooth as possible. It is probably one of the best customer service experience I have had in years. Thank you Kylie!

Steven B  |  First Impressions 
Rating:
5.0

Very nice place and nice staff

joseph c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily a  |  First Impressions 
Rating:
4.0

Very helpful staff

Lillian S  |  First Impressions 
Rating:
5.0

Very pleasant experience, very knowledgeable personal, and very customer oriented.

martha t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry K  |  Overall Experience 
Rating:
5.0

The girl working there was very knowledgeable, kind, and accommodating. She made for a great experience overall.

Kaleena R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert P  |  First Impressions 
Rating:
5.0

Emily provided very good customer service and was extremely helpful throughout the whole process. She did a wonderful job.

Kumar R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricki B  |  First Impressions 
Rating:
5.0

Both Kylie and the young lady that registered me into the system were very nice to deal with.

Joe P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Autumn H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOAH L  |  First Impressions 
Rating:
5.0

All of the staff were incredibly helpful and knowledgeable- thank you!!

Karen M  |  First Impressions 
Rating:
5.0

Your facility is very convenient. Tyler was very helpful and patient. I have used other UHaul places but Latrobe is the best one. Thank you

Barbara S  |  Overall Experience 
Rating:
5.0

Best service I've had would use them again

Willis L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandan C  |  Overall Experience 
Rating:
5.0

Kylie and the entire staff are so friendly and helpful! This is the second time we have used the Latrobe Uhaul. Always a good experience! They go the extra mike!!

Devyn L  |  First Impressions 
Rating:
5.0

Laural Plaza 30. Latrobe Pa. Your GM Kylie Edwards has the best customer pleasing ability I’ve ever met in customer service. The whole staff was there any time I was in need of anything. Above and beyond what there job is to do. You not only have a great company but also employees. Words cannot express how Kylie helped me in this time of my son and I in our time of need. Blessed to know there are wonderful people out there. Your facility is top notice, clean, everything you need is at your disposal and easy to get to. Thank you and god bless.

Zachary H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy F  |  First Impressions 
Rating:
5.0

We had nothing but a very positive experience with the entire staff. Kylie, Kim, Sally n Kristy were very professional, helpful, attentive n friendly. If all the facilities were run by these 4 women you would nothing but compliments. I realize there will be folks who will probably say negative comments about them but you will always have Karen's no matter what you do for them. We will be getting another uhaul truck later as well as a smaller storage unit n I can't think of any other place I would rather rent from than the Latrobe (old K Mart)

Devyn L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbra T  |  Overall Experience 
Rating:
5.0

Staff is very helpful, friendly, and knowledgeable.

loreen h  |  First Impressions 
Rating:
5.0

Kylie was great. Renting has never been easier.

KEITH L  |  First Impressions 
Rating:
5.0

One of the best places for secure place for your items

Peggy S  |  Overall Experience 
Rating:
5.0

Kylie, Sally and the other young woman were allllll VERY HELPFUL N FRIENDLY!! We had a few hiccups but they took care of us VERY PROMPTLY!! If I could give more stars I would. Huge kudos to these 3 women for making our stressful move very stressful on their end. Gena n Devyn

Devyn L  |  First Impressions 
Rating:
5.0

I interacted with three team members and all were extremely helpful and accommodating. Excellent customer service skills.

John C  |  First Impressions 
Rating:
5.0

Staff was very helpful and courteous. The indoor parking for loading and u loading, plus the carts really helped!!

Devyn L  |  Online Move In 
Rating:
4.0

All associates involved in the move in process were very professional, courteous and helpful. You have a great staff.

Elaina K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W  |  First Impressions 
Rating:
5.0

Very Helpful Staff: James and Mike Thanks

Mike T  |  Overall Experience 
Rating:
5.0

The guy,whoever he was,who opened my unit was amazing

Cassandra H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa K  |  First Impressions 
Rating:
5.0

Everyone was professional and helpful. Unit is clean and easy access

DEBORAH L  |  First Impressions 
Rating:
5.0

Great and friendly staff.

Larry K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C  |  Overall Experience 
Rating:
5.0

The best of everything. So nice I would move in there and live. From staff to building a number 1. I rented years ago from a private company had to throw all my stuff out and stand in the elements. This is like a resort.

Cheryl K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARREN E  |  Overall Experience 
Rating:
5.0

Very good operation

rudy y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ruth F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SANDRA B  |  First Impressions 
Rating:
3.0

At the Latrobe storage all the door access reader did not work and didn’t have 24 hour access

karen p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxie P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynda t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john t  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pam N  |  Overall Experience 
Rating:
3.0

I feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.

Lukas G  |  First Impressions 
Rating:
3.0

I gave an average score because I only used this unit for one week and was still charged full price . There should be some kind of refund in those cases or pro rated amount . $80 for one week is insane

Stacey C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K  |  First Impressions 
Rating:
5.0

Very helpful, explained things well. Very good location.

belle s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

diana b  |  First Impressions 
Rating:
2.0

I recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn’t make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else’s contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don’t pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn’t that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I’m disappointed and upset at this situation.

Tressa N  |  First Impressions 
Rating:
4.0

Disappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.

LOIS S  |  First Impressions 
Rating:
5.0

Everything laided out great

rudy y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeanine d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aliaya S  |  Online Move In 
Rating:
5.0

Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.

Beverly H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S  |  Online Move In 
Rating:
1.0

First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.

Juanita E  |  First Impressions 
Rating:
5.0

Waiting for the front access construction to be completed.

doug s  |  Overall Experience 
Rating:
5.0

Every employee was very nice, kind, professional and helpful! I would highly recommend them! And their rates were very reasonable. I'm glad I chose U Haul storage and truck rentals! Fantastic service!😊👍

TONIA E  |  First Impressions 
Rating:
5.0

Easy and convenient move. Very helpful and willing to answer all questions.

Hach C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C  |  First Impressions 
No reviews have been submitted for this location.

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