Customer Reviews for U-Haul Moving & Storage of Landover

4,399 reviews

3900 Whitetire Rd   Landover, MD 20785
(Next turn after UPS on Ardwick Ardmore Road)

(301) 583-8932

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 583-8932

3900 Whitetire Rd
Landover, MD 20785
(Next turn after UPS on Ardwick Ardmore Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Cherrome Stewart 
Rating:
5.0

I been doing business here a long time and it’s a very very clean facility with great staff

Thomas Wilson  |  Overall Experience 
Rating:
1.0

When I got the location early Sunday morning to pick up the truck that I reserve. I was unable to do so, because someone did not do their job the day before. I had to wait there until an employee got to work to get a truck. Then I was given the key to a truck that I couldn't move because something was wrong with the back tire and it was dirty.

Andria Clarke 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Battles 
Rating:
5.0

The staff are always accommodating and professional when I use the service from a small trailer to the largest trucks never problem equipment is always in great shape and it’s an overall good experience I would recommend them to anyone

Vincent Woods 
Rating:
1.0

The mileage and gas on the printed receipt didn't match the actual car.

CHIQUITA JACKSON 
Rating:
5.0

You’re the best. I recommend no other company!👌🏽👍🏽

John Forrester 
Rating:
5.0

Staff wonderful as ever. Greeted me by name. Helpful & over & above. My fave location.

Melissa Anderson Mapp 
Rating:
2.0

Customer did not leave a comment.

Kayden Timo  |  Overall Experience 
Rating:
5.0

Just make sure to check vehicles once returned for tire pressures, oil changes, headlights, taillights etc. Not to say this isn't being done but the tire had the low tire light on.

Fay White 
Rating:
5.0

More lighting in the parking lot for returns at night (especially when you have ti wait for an Uber).

KARMIN SMITH 
Rating:
5.0

The Uhaul in Landover was very helpful,Ms.Rose and Donald helped me out and I thankyou guys.

RONALD HECTOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika Bryant 
Rating:
3.0

I lost a lots of important information, and paper work, pictures. I lost everything

Subrena Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus Flores 
Rating:
5.0

Customer did not leave a comment.

BELINDA SMITH 
Rating:
5.0

Customer did not leave a comment.

Kent Ross 
Rating:
5.0

Customer did not leave a comment.

Brian Trotman  |  First Impressions 
Rating:
5.0

Nothing, Please keep things the way you have them now. Thank you

Linda Vaughn 
Rating:
5.0

No improvement needed the workers were VERY friendly and explained everything that was needed for me to know about the services

Lashaun Skinner 
Rating:
5.0

Customer did not leave a comment.

danielkingsley chukw 
Rating:
5.0

Customer did not leave a comment.

anthony lee  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dontei briggs 
Rating:
5.0

Always friendly staff & very helpful.

Melissa Anderson Mapp 
Rating:
5.0

Possibly have the truck free of ice and snow prior to arrival.

Elizabeth Hutcheson 
Rating:
5.0

Better/larger signage indicating the rental office is on the left. I got confused with truck rental sign on the side if the first bldg as you drive in and didn't realize it was a competitors location.

Karyn Howard 
Rating:
4.0

Customer did not leave a comment.

Karen Montesino 
Rating:
5.0

Customer did not leave a comment.

RONTE GREENE  |  Overall Experience 
Rating:
5.0

The online setup for taking a picture of your driver's license only worked for the front of the license.

Kofi Boakye 
Rating:
3.0

Customer did not leave a comment.

Tamara Spence 
Rating:
5.0

7726 Finns ln Lanham Md…. Avoid that location the man there is so rude and unprofessional. My husband and I went there he was on the phone ( had the phone on speaker) cussing out a customer about some $500 , it was three other people there in the room listening on the conversation and we all know the lady’s (customer on phone) name , card information, I told my husband we need to go to a different location he man ( representative for U-Haul ) told us to wait on him even though he is in the middle of cussing out this other customer on the phone and there is other people ahead of us. I told him we leaving because I didn’t have much time to wait he put the lady on hold to address me by telling me this is America, trust me by that point my husband know I was going to go off on him so he than told him we definitely leaving. The man ( U-Haul) told us he wish that the other location we going to don’t have we need….. I’m so sorry that I didn’t get his name but the location is 7726 Finn’s lane Lanham Md….

Natalee Harris 
Rating:
5.0

The moving company was horrible and broke my things but over all the customer service lady at the U-Haul was very polite and had good customer service.

Quinisha Cunningham 
Rating:
4.0

Customer did not leave a comment.

Mitchell Lewis 
Rating:
5.0

Customer did not leave a comment.

Lataunya May  |  Overall Experience 
Rating:
2.0

Stop charging customers unnecessarily. I took the truck at 154156 miles and I returned it at 154178 which is a total of 22 miles and I was charged for 40 miles. That's a difference of 18 miles. This is not a good business. Please send me back the difference of 18 miles that I was charged for.

MOHAMED SESAY 
Rating:
5.0

Customer did not leave a comment.

YOLANDA BUTLER  |  First Impressions 
Rating:
5.0

Very personal and prompt

LIONEL KEYS  |  First Impressions 
Rating:
2.0

Received truck with 3/4 tank of gas and I returned truck 3/4 tank of gas. Was still charged $18. The representative instructed me to bring it back 3/4 tank. I drove the truck 37 miles truck did not use 4 gallons for 37 miles usage.

Eric Ruffin 
Rating:
5.0

Customer did not leave a comment.

Jazmin Mccrea 
Rating:
5.0

Donald Byrd and Staff were very helpful during my interactions with Uhaul. They were very professional Thanks

Vincent Smith  |  Overall Experience 
Rating:
5.0

This is my go-to location. The service is outstanding, the staff is friendly and helpful. The equipment is reliable.

KARMIN SMITH 
Rating:
5.0

Rosa was excellent

FARRAH GIBBS  |  First Impressions 
Rating:
5.0

I wish there was a way to give higher marks. The storage area was very clean and well lit. Access was perfect because, I didn't have steps or elevators to take to get to my unit. The experience of setting up the unit was very good. I saw examples of the spaces to choose from so I was well informed. Everyone was so helpful, even the workers outside. Thank you for excellent service.

CHERYL JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin Santos 
Rating:
5.0

The instructions for drop off were easy to follow

Daniel Chendi 
Rating:
4.0

Customer did not leave a comment.

NIGEL MARCHAND  |  First Impressions 
Rating:
2.0

Like I said I wanted to exchange one van for another one but they refused,Donald was ok.

RONALD HECTOR  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Misty R Sims  |  Online Move In 
Rating:
5.0

They were friendly and very efficient. We wee in and out in no time!

Kjerste Dickerson 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYNMARIE JUDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dumouriez Fievre 
Rating:
5.0

Customer service was on point...thank you! Stressful day but you guys made it better

opal rouse 
Rating:
5.0

Friendly staff

Melissa Anderson Mapp 
Rating:
5.0

Good

David Figueroa 
Rating:
5.0

Good services

Rukayat Ilumoka  |  Overall Experience 
Rating:
5.0

This was my first time renting a UHaul and it was raining today. Everyone I spoke to was helpful and it was smooth picking the truck up and dropping it off.

Renee' Hall 
Rating:
5.0

Keep up the excellent service

Tiwanda Yarborough 
Rating:
5.0

Customer did not leave a comment.

Nene aissatou Bah 
Rating:
5.0

Customer did not leave a comment.

GOVONNE WHITEHEAD  |  First Impressions 
Rating:
5.0

Uhaul in my opinion is the greatest entity on the planet after Christ true church. They hung in there with us through the covid/covert crisis and their pricing barely changed. Speaking of change just don't change. Love um............

Jeffrey White 
Rating:
4.0

The staff is great, but the vehicle was in poor condition and the gas tank was below 1/8 full. Had less than 40 miles before I would run out of gas.

CHARLES SISLEN 
Rating:
5.0

Rosa was very professional and had my truck ready when i got there.

Jerrod Moore 
Rating:
5.0

Great Staff Only location on Whitetire rd that I will use.

Melissa Anderson Mapp 
Rating:
5.0

Customer did not leave a comment.

Xzavier Moye  |  Overall Experience 
Rating:
5.0

Thank you! Excellent Service

Phyllis Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Rimmel 
Rating:
4.0

Customer did not leave a comment.

Shani Waller  |  Overall Experience 
Rating:
2.0

Location needs to do a better job of rodent control.

JENNIFER WHITSON  |  Overall Experience 
Rating:
5.0

Update the courtesy carts

HAROLD BONNET 
Rating:
5.0

Customer did not leave a comment.

Tiwanda Yarborough 
Rating:
4.0

Customer did not leave a comment.

Jeffery Hunt 
Rating:
5.0

Jerod was very helpful and courteous

Loren Felipe 
Rating:
5.0

Customer did not leave a comment.

Robert Usrey 
Rating:
5.0

Employees were super helpful and friendly!

Keshia Trafton 
Rating:
5.0

Customer did not leave a comment.

Abby Kinoshi 
Rating:
4.0

While staff are always helpful, the facility itself has consistent problems with the big storage area door keypad and door opening mechanism breaking, sometimes making it difficult to get in/out. Otherwise good facility, would recommend.

Roberto Echanique  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CANADY 
Rating:
5.0

All of the men were so professional and even stayed a little longer than the hours so I could successfully get my truck. Thank you!

Nakia Flint  |  Overall Experience 
Rating:
5.0

Only location where I rent Uhaul trucks from. Staff is knowledge & extremely friendly.

Melissa Anderson Mapp 
Rating:
5.0

Customer did not leave a comment.

Herbert Harrison 
Rating:
5.0

Customer did not leave a comment.

Billy Gregory 
Rating:
5.0

Staff at Whitetire Road Rocka!!!

Melissa Anderson Mapp 
Rating:
4.0

Customer did not leave a comment.

Betty Carter 
Rating:
5.0

Customer did not leave a comment.

Charles Muhammad 
Rating:
5.0

Customer did not leave a comment.

Antoine Best 
Rating:
5.0

Staff knows your name Staff always friendly & helpful. Only uhaul location I go to Great Job!!

Melissa Anderson Mapp 
Rating:
5.0

Nothing keep up the great service an friendliness :)

Tiwanda Yarborough 
Rating:
5.0

Customer did not leave a comment.

GIDGET BENITEZ 
Rating:
5.0

Customer did not leave a comment.

Sarah Badawi 
Rating:
5.0

My Fave Location Staff is friendly & the personable with everyone.

Melissa Anderson Mapp 
Rating:
5.0

Very professional and courteous... They get you in and out with a smile. Thanks everyone!

Angela Archer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Phuse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenelle Hemlee 
Rating:
5.0

Customer did not leave a comment.

Kaydeon Peterkin 
Rating:
2.0

Customer did not leave a comment.

Clara Neal 
Rating:
5.0

Customer did not leave a comment.

NOE RAMIREZ 
Rating:
1.0

Terrible experience I will NEVER rent from this company again

Rheanna St Laurent 
Rating:
5.0

Customer did not leave a comment.

OLATUNDE BAMGBOYE 
Rating:
5.0

Great job by the Staff...very professional and kind

Reuben Hall 
Rating:
5.0

Customer did not leave a comment.

Nicole Gittens 
Rating:
5.0

Customer did not leave a comment.

Stephanie Gaddam 
Rating:
5.0

Only location I use. Great staff & everyone is friendly. Phenomenal customer service.

Melissa Anderson Mapp 
Rating:
1.0

very bad attention, they don't know how to treat the staff, terrible attention, and when delivering the equipment he just sits and watches as someone disconnects the equipment from the car where it is delivered, and they don't give you your receipt at the time, I don't recommend that location.

jimmy mendoza 
Rating:
4.0

Have more doll for people to use

Gary Martin 
Rating:
5.0

The staff was helpful and a pleasure to work with

Vincent Woods 
Rating:
5.0

Customer did not leave a comment.

Tarvio Cook 
Rating:
5.0

Customer did not leave a comment.

SHARON PRICE 
Rating:
5.0

Customer did not leave a comment.

Juan Garcia 
Rating:
5.0

Great experience would recommend 10/10

Daphne Williams 
Rating:
4.0

Customer did not leave a comment.

Darrell Claiborne 
Rating:
4.0

Customer did not leave a comment.

Craig Henry 
Rating:
4.0

The only issue that I had was the truck that I rented was not available at the time and I was sent to another location to get a truck, which meant that it was adding miles to my trip plus I would have needed to return it to that location or be charged $99.00…Other than that all was great…

Yvonne Ellis  |  Overall Experience 
Rating:
5.0

I was very pleased with the service l received.

Jacquelyn Garrison 
Rating:
5.0

Customer did not leave a comment.

JOSE HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

tamara morgan 
Rating:
5.0

Make the Pik up osier because I have hart time get the Kay I have too go osase too get it

Elio F Figueroa Interiano 
Rating:
3.0

Manager had great service and is super helpful other employees leave much to be desired

kamau washington  |  Overall Experience 
Rating:
5.0

Entire staff is friendly & very helpful.

Melissa Anderson Mapp 
Rating:
1.0

I did not rent the equipmentI have advised your company that you have incorrect email address for your customer.

Patrica Coleman 
Rating:
5.0

satisfied

WASIU KATAYEYANJUE 
Rating:
5.0

Customer did not leave a comment.

Shalene Miller-Whye 
Rating:
5.0

Customer did not leave a comment.

Tiwanda Yarborough 
Rating:
5.0

I was impressed by the service I received from contact person Ms. Rosa, I plan to use same facility in the future. Thank you, Barbara J. Givens

Barbara Givens 
Rating:
5.0

Excellent customer service vehicles are always maintained well an cleaning smell good on inside. Keep up the excellent service.

Tiwanda Yarborough 
Rating:
5.0

Everyone was super helpful

Shani Waller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRONE KING 
Rating:
5.0

Staff was friendly and helpful

CHARLES SISLEN 
Rating:
5.0

The staff is very and knowledgeable

Lolita Douglass  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florence Chichester 
Rating:
5.0

Customer did not leave a comment.

WILFRIED HOUNYO  |  Overall Experience 
Rating:
5.0

I really love my experience with U-Haul. I completed my reservation online went to the store pick up my keys, was in and out less then 10 minutes. Excellent customer service.

carol queen 
Rating:
5.0

Customer did not leave a comment.

David Redding 
Rating:
3.0

There were mouse droppings all over my things. There was water damage and mold on some of my things.

Cecilia Appiah  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carlos Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYA MOORE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

audris domerson  |  Overall Experience 
Rating:
5.0

Mr. Donald forgot his last name was always helpful and polite very friendly

angela brown  |  Overall Experience 
Rating:
5.0

Excellient Service 👍👌

Phyllis Johnson  |  First Impressions 
Rating:
5.0

Staff were very helpful.

Colin Walfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Claggett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tekela Thompson  |  First Impressions 
Rating:
5.0

I had an excellent experience ,every went smooth

Edward Pearson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Breigh Echavarria  |  First Impressions 
Rating:
5.0

It was really convenient and the staff was very nice and helpful, I was given the wrong size unit at first and she noticed it and got my monthly bill knocked down, they were very helpful and attentive I would definitely come back if I needed storage again!!

Michael Baker  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica Thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua arnett  |  Overall Experience 
Rating:
5.0

The ladies and gentlemen at the front desk in the service center were super helpful and so nice. The online people ended up giving me the wrong type of storage unit and the ladies at the front checked it out for me, realized it, and got some of my rent knocked down since I didn’t get the size I was paying for, they were super helpful and nice as could be. The place was sooo clean and loved how many carts they had for moving help. This experience was great and I will definitely be using U-Haul storage in the future for all my storage needs. Loved it.

Michael Baker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kraig mcleod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Levin  |  Overall Experience 
Rating:
4.0

Nice staff.

SCOTT SUOZZI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvette Bobb  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacey St Clair  |  Overall Experience 
Rating:
5.0

Employees where very helpful

cheryl lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Hamelin  |  Overall Experience 
Rating:
5.0

Excellent customer service from everyone at this location !! Manager Don goes above and beyond , very helpful! They are all professionals and recommend friends and family to use this location and thank you !

AKLILU ESHETE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gayle Odoms  |  First Impressions 
Rating:
3.0

Wrong odometer reading going out. 4 hour hassel!!

MICHAEL BENTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bartholomew sykes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE ODEN  |  Overall Experience 
Rating:
3.0

Disappointed that sometimes the staff does not respond to my emails. One person in particular (if she is still employed there🤢🙄) has a REALLY NASTY attitude (...simply has no sense of Customer Service or courtesy)!! Otherwise, the service is fine, and I also appreciate that more services are available online.👍🏾

Melba Goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amerrah Akbar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIANNI HARLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nastassia Hector  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED JONES  |  Online Move In 
Rating:
3.0

The office was locked up 15 minutes early causing us to miss our flight and get a motel room for the night. The next day they were wonderful, but the whole ordeal did cost me a lot of extra money simply because someone wanted to go home early!

SHARON SOWA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GLORIA WHITEBYRD  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Carlos Ellis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breonna Collins  |  Overall Experience 
Rating:
5.0

Thank you for your service 🙏 8

CARRIE NELSON  |  First Impressions 
Rating:
5.0

.

David Levin  |  First Impressions 
Rating:
5.0

THANK YOU MR. DONALD BYRD FOR BEING A BLESSING TO ME AND MY FAMILY!!! SINCERELY, Roderika Davidson

RODERIKA DAVIDSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARVIN WATFORD  |  First Impressions 
Rating:
5.0

The rep is so nice

CONSTANCE PUGH  |  First Impressions 
Rating:
5.0

My lock wasn’t on my door however he was very helpful with helping me upgrade to a larger size

Salina Curtis-Wilson  |  Online Move In 
Rating:
5.0

Great manager Mr.Byrd

GIANNI HARLEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARLES TAYLOR  |  Overall Experience 
Rating:
5.0

Brianna was exceptionally helpful.

SHAMIELA MIR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAYTON BROOKS 3RD  |  Overall Experience 
Rating:
5.0

Professional , coueteous, knowledgeable and friendly.

dorothy wade  |  First Impressions 
Rating:
5.0

Thank you for great service

Vincent Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OBED AMAYA  |  First Impressions 
Rating:
5.0

Manager Donald Byrd so helpful, supportive, cooperative and understanding. His help gives renewed strength and hope and a new special multiplication of faith as so softly and eloquently expressed in the meaning of words of the song, and we quote, " You are the wind beneath our wings". And we mean this sincerely from the top and bottom of our hearts. Our family is on a special healing journey. During these evergreen ever changing uncertain times and seasons, we have experienced six Deaths in our family and illness emergency from cancer and covid-19 corona virus infections. As the song we learned when we were little children tells and teaches us that, "I Believe for every drop of rain that falls, new life of a new flower grows" and for all of our family members who have passed away, "A New Life of a new flower and our rose beyond the wall still grows." As written and spoken on the poem of Our Mother's soft warm love-filled heart felt sympathy card for funeral condolences. Abundant thanksgiving, good health, gratitude, prayers, love, peace & blessings for your kind help and assistance. Your staff and team are kind and helpful like caring extended family members. Always Keep your family members safe and healthy during these uncertain times. Thank you so very much. We are forever abundantly grateful and thankful to your entire staff and team members especially your manager.

LINDBERGH SMITH JR.  |  Overall Experience 
Rating:
5.0

They worked with me in trying to keep my storage

Mary Mcintyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah west  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shownika mccauley  |  Online Move In 
Rating:
3.0

I have been out with a massive heart attack and rehabilitation has been averse for me I have made several attempts to contact Ms Mary at Uhaul and been unsuccessful. I did have the pleasure of speaking to a young man who stated he works there at uhaul and took down my message and inform me he would make sure Ms Mary gets my message I'm still waiting and this been months ago. Hopeful you all have not sold my belongs and I can still obtain them please notify me if this is obtainable

john eldridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Fletcher  |  Overall Experience 
Rating:
4.0

The staff was excellent I didn’t get her name but she was very helpful.

Derrick Robinson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NALECIA MALCOLM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS MCKEIVER  |  First Impressions 
Rating:
5.0

I received excellent service at the U-Haul location in Landover, MD. Mr. Byrd took his time to explain the type of services they had, and he did not hesitate to answer any of my questions. He also gave me time to select the type of accommodations I needed, and he also gave options to choose from. He and the other employees were both professional and courteous. I would recommend this U-Haul location to all of my friends and family.

STELLA CROMARTIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantay Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WHARTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

serena higgins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sharkea Gates  |  Overall Experience 
Rating:
5.0

This facility is well cleaned and well maintained…… every time I go pick something from my storage unit i have a relief about it. Throughout my time during the unit I didn’t locate any pest nor roaches. I will recommend this facility over and over again.

Oluwakemi Agbato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Hewitt  |  Overall Experience 
Rating:
4.0

It was really nice

Thomas Williams  |  Overall Experience 
Rating:
5.0

The staff at this location were very helpful and polite. My unit was ready and I was given tips on how to simplify the move in process.

Laura Hagler  |  Online Move In 
Rating:
5.0

Overall my experience was good. The unit is pricey. I had my unit for over a year and had no issues.

Jadell Frazier  |  Overall Experience 
Rating:
5.0

Excellent

YETUNDE OGUNYANKIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin Price  |  Overall Experience 
Rating:
1.0

The associate did not book my storage with my truck as I requested. I had to call the day of to rebook! I got to the facility with my movers and the Hispanic girl was Rude and has a smart mouth and condescending attitude.I get to the unit it has a lock nothing they can do! I was sent to another place where the Gm,Don was helpful. But because of this I incurred significantly more charges with the movers because of them having to repack the truck,go to a different location unload again! So I was very unhappy!!

Latoya Dixon  |  Overall Experience 
Rating:
5.0

The staff at the 3900 Whitetire Rd facility age fantastic. From the check-in desk to the manage to the parking lot attendant who offered to turn my truck for me before it was officially “mine”, everyone was so friendly, nice, and helpful. Special shout-out to Brianna! She went above and beyond in kindness.

Kathryn Jacobs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

treena walker  |  First Impressions 
Rating:
2.0

The rental truck I was given was very unexceptionable that was raggedy it should not rented to anybody

Purcell Jones  |  First Impressions 
Rating:
4.0

This was my first experience using a storage facility and the team at this location exceeded my expectations. The staff’s customer service was amazing. I needed assistance on two separate occasions with my unit and they did not hesitate. The facility was very clean, well lit and maintained at all times. I am very appreciative and glad I chose this location.

Germaine Samuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kearra Holmes  |  First Impressions 
Rating:
5.0

Samantha is the absolute best to ever do it. Kind, responsive, and helpful. Couldn’t ask for a better point of contact especially since I was in the wrong. Mari is the sweetest and accommodated me before I even got a chance to ask for things. The evening guys were awesome, hilarious, and always willing to help. Praises to the whole team. Thank y’all!!!!

Kevonne Metcalf  |  Overall Experience 
Rating:
5.0

The PRICE that I was CHARGED is HIGHER than the price that was posted.

Monica Phuse  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alice McKnight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sotonm Darego  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamin Jobe  |  Overall Experience 
Rating:
5.0

Thanks for having me my furniture was safe no damages nor leeks,I appreciate it good writings!

Tanesha Mbele  |  Overall Experience 
Rating:
5.0

Meri is very helpful

Christmas in April/MOS kay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonnai McLeanWhite  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

howard hamilton  |  Overall Experience 
Rating:
4.0

The staff was very helpful and made the opening and closing of the rental easy.

Ernest Peeples  |  Overall Experience 
Rating:
5.0

😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁

Jeremy Scales  |  First Impressions 
Rating:
5.0

Everyone was amazing. All was quick and easy. Would use U-Haul again if needed.

Veronica Ferguson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Acuna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Shanks  |  First Impressions 
Rating:
5.0

It was definitely a great storage experience because the truck rental & storage unit were at the same location which was convenient for my situation. Thank you!

April Redd  |  Overall Experience 
Rating:
4.0

The unit that I rented was very clean upon receiving the unit.

Dr Charles E Smith Smith DD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

festus fagbemi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saynora Pittman  |  Overall Experience 
Rating:
5.0

Great customer service!

Malitta Steadman  |  Overall Experience 
Rating:
5.0

My experiences were all excellent. However I think that’s it’s ridiculous to continue charging someone after they have moved out and notified the staff that I moved and was out of town and the unit was empty and clean.

Barbara Sheppard  |  Overall Experience 
Rating:
5.0

Great customer service, very professional & helpful!

Malitta Steadman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendell Stockton  |  Overall Experience 
Rating:
5.0

Rosa was great as were all the employees at the time that we used your storage.

Renee Gilbert-Levin  |  Overall Experience 
Rating:
5.0

Very helpful staff when I had an issue with the card not working. Great job!

Joseph Willett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Immanuel Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry Stiney  |  Overall Experience 
Rating:
2.0

1. I was shocked disappointed, and angry to learn that there were no elevators. How irresponsible is that of Uhaul. 2. When booking the truck I told the representative that I had a 1 bedroom. When arriving at Lanham/Bowie, I discovered that the representative was wrong. My items did not fit the storage selected. 3. There was only one person serving customers and his customer service was horrible. He had a get me out of here, no personality attitude. When I asked for a larger unit he informed me that there was no larger unit, but also told me that he had no way of finding out if another facility had a larger space. Ironically, when I found another location I was told that Uhaul does have a system that allows reps to check for space openings at other locations. So the rep lied to me. 4. I was late returning my truck the next day because I had to do my own research and find other people to unload me. I'm very disappointed in the final posseS of Uhaul. I'd like the overage for the late return to be refunded to me.

carol shifflett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIMON CAINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Mims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantay Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reggie dickens  |  First Impressions 
Rating:
5.0

One of the best UHAUL's I've been to so far. Meri was accommodating, quick, friendly, and helpful. I had a terrific experience at this location.

REENA SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry williams  |  Overall Experience 
Rating:
5.0

The salesperson was very knowledgeable and gave us options and recommendations.

charmaine brown   |  First Impressions 
Rating:
5.0

The person working at the UHAUL facility where I dropped my trailer and where I set up my storage unit was AMAZING. His name is Don. Don went ABOVE AND BEYOND the normal call of duty to be expected as an employee and really made things incredible for me after a long stressful day of moving and traveling. Give that man a RAISE. He's easily got to be one of your best employees.

JONATHAN MEYER  |  First Impressions 
Rating:
3.0

Our move in experience was horrible, problematic, and exhausting on January 29, 2021, at approximately 6:15 PM when we discovered the main entry storage doors were locked. This was in conflict with the Storage Access hours of 5 AM to 10 PM as published on the U-Haul Standard Advantages for the facility. Items had to be moved through a single entry door instead of the various wide double doors at the loading dock. We were told upon move in that we should not be moving in at this time which was in conflict with the published time listed on “Your Storage Place of Landover” nor any other guidance or guidelines, verbal or non-verbal. Generally, it appears to be a lack of consistency of communication among all staff to customer for a smooth transition into the facility which was ultimately resolved through management or by others means.

Paul Washington  |  First Impressions 
Rating:
3.0

My first unit had rodents and moisture, which damaged many of my belongings. I filed a claim, but was ignored. I was moved to a nicer unit, which has worked out well. So my poor experience was offset by my great experience. Hence the average rating.

Clarence Jones Jr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NELSON STANDIFER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvette Williams  |  Overall Experience 
Rating:
5.0

Everyone was great

Angiline Dent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FABIAN GOSLEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKITA EASTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE MIDDLETON  |  Overall Experience 
Rating:
4.0

I have been a customer for almost 5 years and have another unit at this location. For the most part, I am satisfied with the service provided although shorter wait times when calling and not having mice droppings on my belongings would have improved the experience. Also, having a pro-rated refund would have been nice rather than paying a full month for less than 10 days.

Anita Jackson  |  Overall Experience 
Rating:
5.0

I had one of those days 😪experience but the staff at both Lanham and Whittire truly was a big help in everyway possible .I just need to say Thank you to all the staff who helped me

SABRINA SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashod Tate  |  First Impressions 
Rating:
5.0

I should start off by acknowledging the one disappointment - the ubiquitous rat/mouse poop I would find scattered throughout my unit upon returning every 6~12 mos, That said, Meri Payne is a FANTASTIC facility manager. She has always been attentive and accommodating. It's hard to imagine a facility manager more generous and more capable. I always felt my belongings were safe and the facility was well-run AND I could depend upon her if I had an issue. Thank you, Meri!!

Russell Klein  |  Overall Experience 
Rating:
5.0

Great carts, great surveillance, great service.

Seanne Tsai  |  First Impressions 
Rating:
5.0

I hadn’t been in this facility since 2004 and I was taken back at the change. I was greeted with high energy abs great customer service at 7:30 am. What a great feeling on a hot Saturday morning when you’re contemplating a move. Ms. Merci has excellent customer service and very knowledgeable. I would highly recommend this UHaul site.

CHERYL COX  |  First Impressions 
Rating:
5.0

The employees are professional and should be promoted.

leavon reeves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Hughes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvette Knox  |  First Impressions 
Rating:
4.0

Employees and managers are very friendly and helpful.

Eberrechi Asuru  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Randolph  |  Overall Experience 
Rating:
1.0

After hours I went in to store my items I was denied excess. There was a garage door that opened upon my approach in which I did not have access to. This facility is very unsafe and very inconvenient. I tried several times calling the after hour general manager over at Landover to have her assist me and the phone just went to voicemail. She never answered the phone so had I not figured out how to get in the unit I would have had to take my items back home and this was a two hour ordeal. This is only a two-story facility which means there is no elevator I had to walk around the outside of the building three times and up a flight of stairs to get to my unit . I was very unhappy last night

MARTHA OWENS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JESSICA FELDMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael cross  |  First Impressions 
Rating:
4.0

Please make sure new movers understand that all access doors 🚪 are not accessible nor business hours. May sure that truck renters understand the return procedure

TaWanda FRANKLIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOLLIE SPRIGGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI JAMISON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

roberto velasquez  |  Overall Experience 
Rating:
5.0

Held the unit for about 15 years and will be back! Pricing on unit stayed at reasonable cost throughout the years.

LANDOVER PRINTING CENTER EDGEWATER PRINTING INC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamiko lashan  |  First Impressions 
Rating:
5.0

The gentlemen who checked me out was above superb in professionalism. Excellent employee. A real keeper. thanks

Cheryl Wade  |  Overall Experience 
Rating:
5.0

the access hours i have issue with the card and ask me for a code just to come inside but i can't have no access this is the only issue i find after hours etc

WILLIAM O Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Duppins  |  First Impressions 
Rating:
5.0

The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.

Jessica Acuna  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE WALKER  |  First Impressions 
Rating:
3.0

I discover mice dropping among my belongings

THOMAS LOGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breyah Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamisha Flowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE JOHNSON  |  Overall Experience 
Rating:
5.0

The whole experience with U-haul was amazing from the truck rental to the storage facility. Thank you so much!

IVAN RUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre mays  |  First Impressions 
Rating:
1.0

I was told that every storage mine included will have mouse traps and climate control to prevent property destruction... Unfortunately that was not the case! After several months of housing my property with Uhaul, It was time to move out when I opened my unit to find mice ,mice droppings and their urine all over my property. Spoke to a representative about it and he said uhaul can’t do anything about my property- Despite the guarantee of safe guarding my property from Rodents! That’s unacceptable!

Tambe Ayuk-Arrey  |  Overall Experience 
Rating:
2.0

I would never use Uhaul again. The rat/mice problem was unbelievable. The only reason I didn’t give POOR as my overall experience is because staff was nice, efficient and professional.

Deanna Coleman  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

Timothy Chapin  |  First Impressions 
Rating:
5.0

Knowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.

Lauren Route  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter Gingeleskie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gwendolyn howard  |  Overall Experience 
Rating:
5.0

I would come back

TANYA ALLEN  |  Overall Experience 
Rating:
5.0

The Staff was GREAT and always give the Customers a reminder on there Monthly Bill. I recommend 2 person and will do also with others. Thanks for the Service and Have a Wonderful Holiday!

Jeffrey Hightower  |  Overall Experience 
Rating:
5.0

Superb customer service!!

Tambe Ayuk-Arrey  |  First Impressions 
Rating:
5.0

Everything went well this time I really appreciated your service

JOTHAM CHANCELLAR  |  First Impressions 
Rating:
3.0

I retrieved my property for storage unit and there was a dead mouse in my unit on my couch that it had chewed a hold through. In spite of there being a mouse box in the unit.

Crystal Gipson  |  Overall Experience 
Rating:
5.0

Easy and efficient

MARCUS EADES  |  First Impressions 
Rating:
5.0

Continue the good work!

Julienne Kala  |  Overall Experience 
Rating:
4.0

They were very good

janet brown - hunter  |  Overall Experience 
Rating:
2.0

I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.

Richard Lee  |  First Impressions 
Rating:
5.0

This is the best Uhaul I have ever used. Very fast service. The CSRs are knowledgeable and friendly. I also like the DIY services available. I would definitely come here again, if needed.

Danielle Virgil  |  Overall Experience 
Rating:
5.0

Great service

Cristina Suing  |  First Impressions 
Rating:
1.0

As I mentioned in a previous email, when went to remove my belongings I found mouse dropping throughout my stuff, I found that be disgusting. I would not use that facility again, nor will I recommend

Deborah Jones  |  Overall Experience 
Rating:
5.0

The customer service was personable and professional.

Cheryl Wade  |  First Impressions 
Rating:
5.0

Quick pick up and return. Customer service was excellent

latonia johnson  |  First Impressions 
Rating:
2.0

The gentlemen wanted to go back-and-forth with me about What locker I need to have on my locker but can’t show me anything in writing saying that I have to buy a lock from U-Haul

Joseph McGill  |  First Impressions 
Rating:
3.0

Decent service but entrance to facility mot secure. Never had to use key card to enter. Additionally, main access to facility is in an industrial area, again not very secure. Rat droppings in unit.

ROBERTA MOREHOUSE  |  Overall Experience 
Rating:
4.0

Dead rats were in my unit which left a nasty odor. There is a container in the corner that states it poison but I do not think it’s effective.

Georgia Marie Dawkins  |  Overall Experience 
Rating:
5.0

Nice people and helpful

Jay Sepeda  |  First Impressions 
Rating:
5.0

Was pleasantly surprised at service received.

THOMAS NEWBY  |  First Impressions 
Rating:
5.0

Good

BENITO CASTILLO  |  Overall Experience 
Rating:
3.0

Everything was awesome until I had mice crawling around and leaving droppings all over my things. The facility doesn’t acknowledge the mice problem but they put traps in the storage units. Nasty.

Danzelle Spigner  |  Overall Experience 
Rating:
4.0

Manger of this location very respectful high standards endeavors to hers customers

JANICE FORTE  |  Overall Experience 
Rating:
5.0

Thank you for your patience when i was late paying and always being kind and professional on phone. You guys ROCK!

evelyn moss  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

GWENDOLYN WILSON  |  Overall Experience 
Rating:
1.0

Do not rent a unit at this location,It has a serious mouse infestation.

LATOYA RICHARDSON  |  Overall Experience 
Rating:
5.0

I really appreciate

Jeff Tshiyombo  |  Overall Experience 
Rating:
5.0

Excellent customer service

STEVEN HENDRIX  |  Overall Experience 
Rating:
5.0

The support staff at the Landover U-haul was very kind and helpful but especially on the day of my move. She had a truck available as soon as I arrived at the facility.

Vigina Martin  |  Overall Experience 
Rating:
3.0

Facility had a significant rust problem that powdered the dtuff in my unit.

CALVIN MARTIN  |  Overall Experience 
Rating:
5.0

Everything went well I appreciate all of the kind staff. Keep up the wonderful work.

Gloria Mccorkle  |  Overall Experience 
Rating:
5.0

Great experience

Roderick Thomas  |  Overall Experience 
Rating:
5.0

Respect to the staff. The are excellent. Enjoyed working and will continue working with them.

Kenasar Jno Baptiste  |  Overall Experience 
Rating:
4.0

Outside of my storage unit was well clean and maintain. I just moved out. In the back of my storage I found mouse droppings on several boxes.

LYNETTE GREEN  |  Overall Experience 
Rating:
5.0

Very helpful staff.

Greogrey Sanders  |  Overall Experience 
Rating:
5.0

It would be nice if you had a vendor machine with water, juice and soda inside the storage area for customers/ Also, it would have been nice if you had air inside the storage area for customers.

SHIELA OLIVIA KING-SMITH  |  Overall Experience 
Rating:
5.0

Don did a great job of getting me checked in and ready to go. Very friendly and helpful. Not sure why the climate controlled units are all up half a flight of stairs. That is an awkward arrangement

John Tent  |  Reservation 
Rating:
2.0

These people didn’t feel like working on a Saturday I hate that I left Public Storage

Karonn Rountree  |  Reservation 
Rating:
5.0

Would do business again there!!! Great service!!

MONELL FRASER  |  Overall Experience 
Rating:
5.0

Great facility with great workers.

Tony Smith  |  Overall Experience 
Rating:
5.0

Service was excellent at the Landover Uhaul and Storage however there wasnt sufficient A/C @ the storage unit side. It was very hot and can be a health hazard.

francine ricketts  |  Overall Experience 
Rating:
1.0

Roaches, mice, water leaks, poorly maintained facility .

LEANNE SEAL  |  Overall Experience 
Rating:
4.0

Everything was good, have to get the pest infestation under control.

FELICIA STEVENS  |  Overall Experience 
Rating:
4.0

I checked out on May 16th 2018

ISAAC JABANG  |  Overall Experience 
Rating:
5.0

I WAS THERE OR 10 YEARS.

LYDIA FORD  |  Overall Experience 
No reviews have been submitted for this location.

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