Customer Reviews for U-Haul Moving & Storage of La Vergne

Rating:

3.0

I paid for a furniture dolly, but did get out. Need a refund

Rating:

5.0

Employees were very informative and helpful

Rating:

5.0

Josh was extreemly helpful. He helped me with my access code and revising my other reservations. I am very pleased with his customer service.

Rating:

5.0

Unfortunately, as good as this location may have been, it was several miles away from where I reserved the equipment. The "policy" of UHaul to make it more convenient for them instead of their customers has caused my company to move UHaul into the "do not use" category in our vendor management system. If the equipment isn't available at the location that the customer requests, UHaul should make the effort to move the equipment there.

Rating:

1.0

Very old dirty vehicle with alot of noise and discomfort.

Rating:

5.0

I will coming back again and rent more

Rating:

5.0

Very clean and friendly staff

Rating:

5.0

None

Rating:

5.0

Great customer service. Very friendly and helpful.

Rating:

5.0

Knowledge and friendly staff.

Rating:

5.0

Don't change anything. You clearly are the benchmark.

Rating:

5.0

The cost is pretty high for staying in town, but the facility was excellent and the ability to drop off and pick up 24 hours is very welcomed.

Rating:

5.0

Awesome customer service Thanks.

Rating:

5.0

Very great series

Rating:

4.0

Josh was very professional and polite. I went in for a pick up truck and I left with a 10ft truck. Not what I was going in for, but it worked. Very lovely location.

Rating:

1.0

Multiple furniture items damaged, personal items, strewn all over the pod as if it fell off the truck between Texas and Tennessee. Plywood Pod was also falling apart.

Rating:

3.0

One of the reps in the store kind of had an attitude over a visa bestbuy credit card I had stating he had to use a major credit card and apparently visa isn't a major credit card he could have just asked me if I had another credit card but he made a big stink about it maybe he should work on his talk track instead of immediately saying NO. If this is about the rep the help me he was great it's the guy who refused to help me he was the problem

Rating:

1.0

I was told that I could return the 6x12 trailer 24/7 ... however, the facility had JUST CLOSED when we arrived. There was literally no way to get the trailer off my truck hitch, as all the jacks had been put up for the evening. LUCKILY, I happened to find a metal rod in the parking lot, which I used to pry the trailer off the hitch. How is someone expected to return a trailer after hours without use of these jacks? I find it very hard to believe. I will not be renting trailers again from UHaul.

Rating:

3.0

It was a slow process getting checked in.

Rating:

5.0

Thanks to the customer service guy who helped me with my inconvenience from the pickup location.

Rating:

1.0

The workers could be more friendly and inviting. Location appeared clean overall

Rating:

5.0

The gentleman who assisted us with the truck, equipment and supplies was great. The truck was clean and ready for our trip to Atlanta, Georgia.

Rating:

5.0

The staff was very friendly and offered several options for my rental. Then recommended which car hauler and moving truck we needed.

Rating:

1.0

They are trying to charge me for damage that was already done to the truck and Michael F is wrong I didn’t

Rating:

1.0

The worst customer service!!! Wasn’t greeted upon entry TWICE! Will see you walk in and continue to make coffee talk to each other or walk away from the desk when someone walk in.The young lady who work there she will let you know she’s having a bad day & she has no time for no one BS… cursing and storming out of the door. Asked a question looked at me sat down and proceed to play on her phone! All employees show you that they are there just to collect a check no understanding of customer service at all, I will never go to this U-Haul again. I would rather wait for another location to be available.

Rating:

1.0

The service was extremely poor. The assistant manager got heated up because I was making simple inquiries. He even insisted that he had rights to bar me from renting a van all because I wanted to know why my insurance was been collected in person when the app didn’t require it

Rating:

5.0

Very friendly and clean facility

Rating:

5.0

Excellent and professional customer service.

Rating:

5.0

All good

Rating:

5.0

I didn't get a email from the drop off location. When I left the trailer yesterday, they said they'd send me an email confirmation. Still waiting for it

Rating:

5.0

Thanks guys!

Rating:

5.0

Atentos y brindan un buen servicio

Rating:

5.0

Exelente servicio

Rating:

5.0

I was and would tell others

Rating:

5.0

Everyone in this location very kind, helpful and professional. Thanks

Rating:

1.0

We rented a unit to store some Christmas gifts for literally about 10-12 days. We got our adjustable bed frames out on December 28th and handed the keys to the Hispanic male after we were measuring the door opening on a 5x8 enclosed trailer for my nephew that wasn't wide enough, shook hands and thought all was well and moved on. Only to start getting calls and letters about our unit being due a payment. We had no unit, nothing stored, thought everything was done and closed out. Your staff should do their job, you can easily pull the codes and cameras to see we vacated and never returned and even the interaction with the man where we relinquished the unit and were done. The harassment and unprofessionalism is despicable and we will never trust U-Haul with our business again.

Rating:

5.0

Great job!! Very professional and friendly!! Excellent communication!! Thank you very much!!

Rating:

5.0

Excellent service, was a great experience!

Rating:

5.0

Was very quick and easy I was surprised my self I recommend you do the check in on your phone so you don’t have to in person grab your keys and go great location!!

Rating:

5.0

No improvements needed. The trailer was ready, clean and they helped hook it and and test lights. I was out of there in on my way in a very timely manner.

Rating:

5.0

En realidad nada ya que el servicio y la unidad todo bien

Rating:

1.0

Only the district manager was understanding but the rest I’ll ever do business with them again I ask for help on the truck with the ramp and they acted as if it was a issue

Rating:

2.0

The first reservation had to be changed because the truck did not get to the pickup location. A different reservation and pick up location was scheduled but we were unable to pick it up at the time we requested and we had to wait until 9 am. We were scheduled for a 9 am pickup but the manager did not show up until 9:30 and no other employee had a key to the office. When the manager finally did arrive he appeared rude and put out. Very unprofessional. Mitzi was the one bright spot in the whole experience and went above and beyond to get us on the road as quickly as possible. She was fabulous. The truck: The driver’s side sun visor was broken and would not stay up and one of the driver’s side headlights needed to be replaced. Luckily we were driving during the day.

Rating:

5.0

Employees at this location were friendly, helpful and efficient.

Rating:

1.0

The car was not full fuel when I got it. As soon as I got on the road the car started making really bad noises. Not only that but this car definitely have mechanical issue I was afraid the whole time that it will stop out of nowhere. Every time it went down or up a little ramp or hill of something it started acting like as if someone was hitting the brakes. That truck need to definitely be checked.

Rating:

5.0

This location always has trucks available to use when the others don't. The staff is always friendly and helpful and able to get customers in and out quickly. I will always choose this location for my needs.

Rating:

4.0

N/A

Rating:

5.0

Thank you so much for your kind help in time of my need

Rating:

5.0

All the staff was friendly and quick, fast pickup & delivery. Best Uhaul facility I have been to.

Rating:

1.0

The dolly we paid for was not in the U-Haul, we had to be on the phone for almost and hour to get the U-Haul even though I had everything filled out online. It was not a good experience and when we move in the summer will be looking elsewhere.

Rating:

2.0

On return. Its was 18hrs earlier then scheduled. Returned at 4p on a Satursday and not due back to 8a Sunday. I put 8+gallons in after driving exactly 73miles on 70 miles estimate. The return team tried to xharge nw 18 dollars extra iver estimate for not returning to the line. For clarity this was a 15 foot, not filled, making 2 short 15mile trips return feom Costco and storage. They tried to charge me extra after already paying 8.5 miles to the gallon.

Rating:

1.0

The Compass employee closed at 2pm which is not the normal business hours listed on Uhaul app, then blamed Uhaul for any/all issues. It took over an hour to pickup, after initially being told my Truck was not available at pickup. She then proceeded to explain to me that I should NEVER do business with the Uhaul company as they were “a terrible rental company & had horrible customer service & nightmare to deal with, as well as NOT to expect any assistance or refund bc they always charge customers more than agreed to. She was apparently not intelligent enough to understand the reason that truck was showing dispatched., I explained multiple times that I had been unable to pick up. Her response was “do you still have the key?” Not understanding that if I had the key, I would have picked up the truck the day before. I couldn’t get any help from Compass extending rental from three new pickup time even though extensive notes were on the account instructing them to do so, all I heard was there’s nothing I can do! I was promised by a wonderful Uhaul representative “Toya” that I would be fine, I talked with 2 reps prior to my attempt to pickup my rental, then finally I spoke to a 3rd named Toya almost 45 minutes who was a wonderful rep & outstanding Uhaul employee who said not to become more stressed, it could be straightened out by Compass when I picked up my rental.

Rating:

5.0

Inside of trailer had not been cleaned out - was filthy from previous user. Staff were exceptional, on the other hand, and this is the best kept UHaul I've been to. Very friendly, helpful and well stocked. I repeatedly shopped here for my supplies.

Rating:

4.0

My issue was not receiving a response from manager via online access and timely communication

Rating:

5.0

I’m moving everything from us storage down the street I signed a contract with them however my rate when I started was 40$ month and in 8 months it jumped 4 times now it’s 125$ to rent the same unit. It’s like why have a contract. U haul has more security and I like that.

Rating:

5.0

The manager Josh worked with me to get a solution & was amazing & helped me get exactly what I needed. I'm extremely grateful.

Rating:

5.0

Met all my needs

Rating:

5.0

It's not even expensive.

Rating:

2.0

i had issues moving into my unit and moving out of the unit. Both times, never got a phone call or anything. and these issues occurred when office was closed.

Rating:

4.0

The staff was very helpful in answering my questions that I had regarding a rental space.

Rating:

5.0

Looking at the line out in the office of the 5x5 storage, it seemed like a small area. Once I walked up to the unit I was impressed with the amount of space it had.

Rating:

3.0

While moving into storage unit elevator stopped working and facility hadn’t experienced that issue and didn’t have solutions for customers that were there unloading and loading. It was out of their control just wish there was a solution or workaround I had paid movers at the location and had started entering items into unit. They were very friendly just didn’t have a solution possibly calling a nearby location or making a note in system some type of an option to resolve.

Rating:

5.0

Very seamless move in. Facility very clean and very secure.

Rating:

5.0

Only complaint is the app itself. When I returned the truck, it gave me problems with adding the mileage and taking the picture. I had to come all the way out the app to be able to add the mileage but I was unable to take the picture.

Rating:

5.0

Nice and friendly people help me

Rating:

5.0

Josh couldn't have been any more helpful and welcoming! It's great to find someone who is truly interested in providing outstanding customer service!

Rating:

3.0

They never showed me the storage unit I ordered to confirm that the size was ok and she didn’t go over contract with me. She explained the log in process from inside the building so logging into 2 keypads was confusing because it was a total of 3 keypads outside on wall.

Rating:

5.0

Great experience and great rate.

Rating:

5.0

They were obviously training an associate which was cool. Very professional.

Rating:

5.0

Good experience

Rating:

5.0

Class Act!!! Extremely clean and well maintained. There was always an attendant there, the same lady, who was very sweet and always willing to help. She kept that place spotless!

Rating:

5.0

All was good 👍

Rating:

5.0

Everyone was nice and friendly and very helpful.

Rating:

5.0

Excellent place for storage..

Rating:

5.0

Amazing customer service

Rating:

4.0

Staff was helpful and friendly , clean environment all around.

Rating:

5.0

I truly enjoy my experience with U-Haul every time

Rating:

5.0

Cleaness! Awesome 👌

Rating:

5.0

Love this place

Rating:

5.0

Best Storage Facility by far

Rating:

5.0

Great customer service! Cost very reasonable! Nice and clean facilities! Easy process! Overall GREAT Experience!

Rating:

5.0

Staff was friendly, helpful and communicated clearly so there wasn't any confusion.

Rating:

5.0

There was mis communication at first but everything is ok.

Rating:

5.0

Fantastic place, I was super impressed with how clean it was and the friendliness of the staff.

Rating:

4.0

Very clean facility

Rating:

5.0

Except for the access hours. What if my only free time are after hours ....? Some of us work through the day and may have responsibilities and appointments throughout the day.../ What if I need a document at 1am but my flight leaves at 5am—how am I supposed to access my own personal items? We pay for storage.... accessing my storage should not be limited..... especially when your security is top notch.. it’s inconvenient at times when rime is critical

Rating:

5.0

The facility was in excellent shape. The best I've ever dealt with. A1.

Rating:

4.0

I looked at several storage facilities in the area (Samyrna, Murfreesboro, Antioch, Nolensville) and chose this one on New Paul Rd. It is new, clean, and well maintained. They also offered a discount for multiple unit rentals which helped since I rented three for 6 months. The facility is also on an I-24 frontage road, making it easy for my movers to deliver and pickup my household goods. The facility could have benefited from a second freight elevator. Move in and move out were somewhat hampered by elevator availability.

Rating:

2.0

My rental experience was pretty good as far as secure and space. As far as staff not the best attentive , friendly or good at keeping their word about disputes and claims. GM did not handle my dispute when I was over charged for a uhaul truck accordingly. I never received a follow up regarding the matter and he never responded to emails. The rep Ashley never left the desk at move out she stayed at desk told me to go back up the elevator and take a picture of my unit to show its clear. I am pretty sure that’s her job but she sat behind the counter on her phone as she told me it was now the customer job. I think that’s full of crap. The facility stayed cleaned. Great location if you need something stored but staff is terrible and they are all suppose to be new hires the previous staff was bettter. It took uhaul corporate 3 months to handle my uhaul Truck rental dispute due to the lies and late charges they gave when I had pictures for the gas meter that I refilled the tank.

Rating:

5.0

The Associate Ashley was very helpful.

Rating:

5.0

I love the hours. Facility is very clean.

Rating:

5.0

Friendly and Clean Site

Rating:

5.0

The staff was great, nice and helpful ! Storage facility excellent.! Thank you all !!!

Rating:

5.0

Richard needs a raise. Since sept this man has bent over for me and helping me with the issues I had With customer service. He acknowledged my feelings and advised me “I got This”. Very personable person and kind. He needs some type of reward for being uniquely himself. PERFECTION

Rating:

5.0

People are awesome especially Big Mike the manager

Rating:

5.0

U-Haul Thanks again for professional support; Thankful for extra security...

Rating:

5.0

Very clean and well maintained facility. The staff is very courteous and helpful

Rating:

1.0

Property was stolen

Rating:

4.0

Zach and Richard are the best. They helped me more than they possibly could know. I had a string of major and few minor health issues. And they took time to explain, listen and help. Wonderful employees. Y’all need to have more people like them. Thanks guys. Y’all truly are appreciated and amazing. Thanks for everything. Cat Butler

Rating:

5.0

Great staff that was very helpful and knowledgable!

Rating:

5.0

They were very helpful and saved me a trip to drop off my uhaul at another location!

Rating:

5.0

Big Mike was extremely helpful in explaining the process and answering questions as we moved household goods into storage.

Rating:

5.0

Very friendly, courteous and helpful k935-001

Rating:

5.0

Everyone was friendly and always went above and beyond to help.

Rating:

5.0

Staff was friendly, facilities were clean and well maintained

Rating:

5.0

The reps on site were very attentive and were able to answer all questions.

Rating:

5.0

I love that there was no contact needed to rent and move in. It was so smooth, quick, and easy.

Rating:

4.0

I rented a 10x20 but received 2 units that are 10x10. Sadly I don't think this will work long term but it works for now and I was in a time crunch.

Rating:

5.0

Keep up the great work

Rating:

5.0

The staff was very helpful and friendly.

Rating:

4.0

None

Rating:

5.0

Great customer service. Easy to get in and out so that we could start the storage process. Facility was super nice, too!

Rating:

5.0

Dakota is awesome

Rating:

4.0

the manager was below average his customer service was trash didn’t like his attitude was ignored when i would talk to him, the girls in the office the two worker i dealt with during my visit were amazing customer service was beautiful and were extra accommodating and helpful to me. also made sure i understood everything completely.

Rating:

4.0

Service wise everything was great. I was supposed to get a 309 refund and they ended up charging me twice instead.

Rating:

5.0

Staff was very helpful and informative. Beautifully clean.

Rating:

5.0

Muchas, pero muchas gracias. Excelente servicio.

Rating:

5.0

Very clean easy to access.

Rating:

5.0

The General manager is friendly and very professional.

Rating:

5.0

Zach Leonard was super nice/kind/helpful. Really appreciate him.

Rating:

5.0

The staff is FANTASTIC! They are consistent and knowledgeable! Will recommend!

Rating:

5.0

Love it and Great place to storage. Customer service is Great ‼️‼️❤️.

Rating:

5.0

Super clean facility and friendly staff