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phillip boyerCustomer Reviews for U-Haul Moving & Storage of Kokomo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You are doing a great job. Your customer service skills are superb. Keep up the good work.
Yvonne VandykeGreat service, super friendly and helpful!
Savannah SkeensThe experience with U-Haul started when my location of choice (Napa Seymour) was changed before pickup. I choose the location originally, because it is a business and there are humans working that you can discuss issues with if needed. The location that U-Haul assigned is a business, but no one was onsite. So, after getting the keys electronically, and discovering there was no moving accessories there was no one to walk u to and ask for them. The rented moving accessories were not provided, and I had to borrow items from a neighbor to use during our loading. When we arrived in the destination city, I went to the local U-Haul store to pick up the items. The young man loaned me the only utility dolly in stock. He did not have a furniture dolly. So, when I returned the truck and explained it to the young lady she says no problem. Then I receive a bill for a furniture dolly that was not provided and the lack of made our move more difficult. So, I should be billing U-Haul for not providing the equipment in the contract. It made me borrow items which cost use time. It made me go to the dealer to borrow one which cost time and fuel. So please just refund the money for your mistakes. I contacted the pickup location, via phone after receiving a bill for not returning an item. He says he did not provide any accessories because his information did not so anything other than a truck.
Robert HallWe were charged for two extra days by this branch, the truck was turned in, in half the time it was rented for. We have a dispute already started, but I can't believe you they would over charge us this much. The keys were correctly dropped in the box and we used the link text to us to return. I will not use this branch again. This was a lot of money you've overcharged us.
Nicolas CardinaleAlexis is amazing!! Very kind and helpful
Jzariah McclungFriendly, Efficient and Easy! Will always use this location. Highly Recommend.
Denise AdamsonWe were not able to use a padlock to secure our load due to a broken part on the tailgate.
David SherdNothing doing a great job.
JERRY SNOWI registered on line when making the reservation. Everythng was ready when I arrived. Was greeted immediately as they looked up my reservation. The check in process took less than five minutes before we headed out to the equipment. The manager hooked up my trailer and off I went to do what I needed to do. Thanks again. Could not have been better.
RICK HUTCHINSBoth pickup and drop off at Greenwood went very well. Had a nice truck.
David HardingNo.issuw great service.
JERRY SNOWThis is not me why is this on my acct
kody keyStaff professional and friendly
Mike StrangeJust keep on doing what you do so well.
JERRY SNOWCustomer service was excellent! Employees were polite and quickly assisted me with my purchases.
Brenda SavoyThe attendant was very nice and helpful. You couldn't ask for any better service, he was definitely top notch!!!
Susan RayThe mileage I was allowed was not enough. All I did was deliver to the house and return to the U-Haul dealer they recommended. They even gave me a discount to drive it over there 30 miles away.
Timothy GatesGreat staff and customer service.
JERRY SNOWClose the new store at 705 Dixon Rd. That place is pathetic!
BENJAMIN BENNETTNo need for improvement. Both contacts at pick up and drop off were very pleasant , helpful and courteous.
Sam HuntBest customer service ever
brian morganNothing
Melanie MazzaconeThe staff was a great help after I made a mistake in my booking - I really felt like they wanted to make my trip a success. Highly recommend talking with them.
Timothy SchultzWe cancelled the storage unit. It was to small. For 10.00 dollars more we rented a 10 x 12 somewhere else.
Theresa Hitte | Overall ExperienceNice people
douglas pooleI reserved my equipment via the app but still had to wait an hour to complete my transaction at the store. I modified my rental agreement on the app after making a reservation over the phone with Candy because she said the equipment I wanted wasn’t available, however the app said otherwise. Candy was the only person working when I picked up my trailer. She admitted to not being familiar enough with the U-Haul programs and processes and wasn’t getting strong feedback from other unhappy customers. After booking up to the trailer we discovered a fault in the turn signal wiring, but I accepted it as there weren’t any others available that size.
Kevin DunbarExcellent place to rent a uhaul,friendly and clean
REBECCA LEEPRented a 5' x 8' trailer. Tires were good. Some bumps and bruises on the trailer from previous use. These were marked before rental. The return was quick. Pulled it in, showed condition of the trailer, and out in about 2 minutes. Overall ... great experience.
DAVID GIANGIORDANOHire more help
RICHARD MARTINEverything was great!
David SzymczakAwesome! Thank you! Very professional and courteous employees.
SHERRY ROBERTSEverything was perfect..... trailer.... tie downs..... all worked great!
BRIAN LOVEGROVEFriendly staff
MICHAEL STRANGEI love this location.Always courteous and polite and helpful.
Brenda LuckieMy location is perfect. Thank you.
Khristopher MeansStaff and boss are great
Junyoung MyungMatt was a great help! He made it a very quick and easy process! Respectful and knowledgeable on your products and services! Thanks Matt!
Cassidy DavisHire more staff. Only 1 person was there for both my visits. The wait time is excessive for anyone on a schedule. I waited 25 minutes but was in no hurry. I could tell the guy behind me wanting a propane fill was peeved
Avon WatersMy wife does floristry for weddings. For bigger weddings she needs to rent a van to bring all of the flowers to the venue. We’ve used vans from this location time and time again because it is reliable with really good customer service. Will keep renting from here and recommend it to anyone in need of Uhaul services.
Matthew FarnonThey had all the equipment I needed and provided excellent service!
Ted MygrantMatthew and Brandon were wonderful and made pickup a breeze!
Bridget StineThe truck had a sock and rag left in it. The customer service was great. I don’t understand why I had 2 charges for the same amount taken out my account. Not even the final charge . Thank god I didn’t need that extra money you held twice. I takes a while to show back up
heather maddisonEverything went smoothly and the truck was clean and ran well
jean johnsonMy reservation was made at a different location more than a week prior to pick-up. When I showed up to pick up my rental truck, I was told that my reservation had been transferred (without my knowledge) to another location. Nobody bothered to call or e-mail me to let me know that there was no truck available at the location where I made the reservation. Someone should have called to let me know that there was no truck available rather than making me drive all over town. Staff at both locations were great, but the reservation system needs work.
Rick and Kelly FiegleI was in the middle of taking pictures and accidentally pressed something and could not get back to finishing taking pictures. So the app needs alittle work. Other than that , no problems
Virgil BargerhuffIt’s not too easy to get in and out of but the location was convenient and I felt that my items were safe there.
SALLY LAMBERT | Overall ExperienceNot real professional but I guess that comes from poor workforce pool now.
SALLY LAMBERT | First ImpressionsThank you
Mark Zeltwanger | Overall ExperienceNeed more space please let me know when a 5x7 or 5x10 becomes available.
Mark Zeltwanger | First ImpressionsLonger access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.
Dedric Small | First ImpressionsStaff was friendly A+
Charles Wallace | First ImpressionsWould have loved to have access 24/7.
CINDY SWIFT | Overall ExperienceGood space and easy closing of account
Trevor Townsend | Overall ExperienceThe employees are very nice and helpful!!!
CINDY SMITH | Overall ExperienceA+. Friendly staff and highly recommended.
Paul Marcello | Overall ExperienceThank you!
TImothy Davis | Overall Experiencethey were very helpful and kind
ELAINE BAUDER | Overall ExperienceIt would have been nice to have had access hours later into the evening a couple of nights a week.
John Battey | Overall ExperienceGreat staff. Excellent service
Kimberly morris | Overall ExperienceAll ways use u haul you give me very good rates
John Fredrick | Overall ExperienceGreat job.
CINDY SMITH | Reservationthey didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation
Richard Wakefield | ReservationSteve took care of all my business needs and was very helpful.
Charles Foga | Overall Experience