Customer Reviews for U-Haul Moving & Storage of Kingston

4,870 reviews

714-716 Wyoming Ave   Kingston, PA 18704
(Rt 11 Wyoming Ave, Between the old Thomas's Mkt (now Gertrude Hawk) and Bonner Chevrolet)

(570) 283-2540

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(570) 283-2540

714-716 Wyoming Ave
Kingston, PA 18704
(Rt 11 Wyoming Ave, Between the old Thomas's Mkt (now Gertrude Hawk) and Bonner Chevrolet)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

At the time I went to pick up my trailer the man that was getting the trailer for me told me that my side by side would not fit on the trailer I rented. He was able to change to equipment that would handle my side by side.

Erik L. 
Rating:
5.0

Just keep doing what you're doing.

Milton B. 
Rating:
5.0

Customer did not leave a comment.

JAMES Y. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Nothing

Rebecca P. 
Rating:
5.0

Stacy always makes sure everything is perfect for my trips....

Charles S. 
Rating:
3.0

Customer did not leave a comment.

JEREMY E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

rebecca p.  |  Overall Experience 
Rating:
5.0

Georgie did a great job. Easy in and out. 5 star customer service, thank you very much!

Aaron S. 
Rating:
5.0

Maybe stop the rain, LOL everything went good.

KEVIN K. 
Rating:
3.0

Customer did not leave a comment.

Vivian P. 
Rating:
5.0

Stacy completed my installation professionally and in a timely manner!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Very happy with the employees in wyming ave kinston nice girls very friendly and professional

Carlos M. 
Rating:
5.0

Stacey runs the best Uhaul store in northeast PA. Very customer focused and great service. I have closer options but always go to the Kingston PA location.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Theodora F. 
Rating:
5.0

Customer did not leave a comment.

Raynee R. 
Rating:
5.0

service was fast and efficient--only problem--got a different dolly than we ordered but the service was great...highly recommended

matt G. 
Rating:
5.0

The staff are friendly & efficient, and the store is clean & well organized.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Service could not have been any better. Pick up and return we're smooth and timely. Overall great experience.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

lucinda E. 
Rating:
5.0

Excellent customer service. Quick check in and quick return.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

jermmy G. 
Rating:
5.0

The windows were not cleaned. I had to clean them all when I got home. The gentleman I dropped the truck off with said the truck should not have been rented out in such a dirty condition.

Alfred A. 
Rating:
5.0

Customer did not leave a comment.

Hector Y. 
Rating:
5.0

Staff are always professional.

Joseph D. 
Rating:
5.0

great service the lady was very nice could not ask for better service

frederick H. 
Rating:
5.0

I,t all went well. I reserved the trailer the day before, and picked up the next. Didn't have any problems. Same on dropping off, very good to deal with. THANK YOU. very happy customer.

John O. 
Rating:
5.0

Give your workers raise the dudes were bushing their asses

Scott C. 
Rating:
5.0

Stacy runs her U-Haul better than any other one I have used. I wouldn't go anywhere else but the Kingston location. Thanks Stacy for always providing great customer service!

Kimberlee G. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
2.0

Hire better employees. Dropping off equipment was awful. Employee definitely had an attitude.

Jennifer S. 
Rating:
5.0

Very friendly and helpful staff

Thomas G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Alfonso C. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
2.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Staff is extremely friendly and very helpful.

Thomas G. 
Rating:
3.0

Your website doesn't work for onboarding or drop off. Stop over engineering stuff and just make it simple for people to use. I sat for a half hour trying to get my return pics to load on the website before I just left the van in the lot with the keys in it cause it's not my job to make your website work. Same issue for uploading my insurance info at pick-up.

John D. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Great customer service and very friendly.

Juliana O. 
Rating:
3.0

Person in charge needs know how talk to people not be rude or ignorant when you're not being treated in that way

Kevin Z. 
Rating:
5.0

I had a great experience using Uhaul today. I reserved a truck online but accidentally reserved it for the wrong date. When I arrived the employee (I wish I got her name) informed me off my error. She was able to change my reservation and the rest of the day ran smoothly. The young woman helped to make that happen. Excellent customer service! Thank you!

Darlene C. 
Rating:
5.0

The staff were helpful and nice

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Hector Y. 
Rating:
3.0

Stops hiring stoners

Lenard P. 
Rating:
5.0

Customer did not leave a comment.

ALEX B. 
Rating:
1.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

Return was easy and quick. Personnel was very knowledgeable and professional. Great experience

Alexandra W. 
Rating:
5.0

The staff at this location was extremely polite, helpful and kind. Thank you

Andrew W. 
Rating:
5.0

Amazing experience Georgie the rep was amazing and chill this is the best U-Haul location I ever used thank you guys for making my experience amazing

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
2.0

I will not use uhaul again

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Lenora W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Vehicles should be left with a full tank of gas and returned with a full tank, not 3/8.

Daniel F. 
Rating:
5.0

The store staff went out of their way to be sure we had the correct hitch for a car that we incorrectly identified. The proper hitch had to be ordered quickly since our daughter was only visiting for the holiday week. We are very pleased with the customer care.

Veronica W. 
Rating:
4.0

Very fast service.

James B. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Stacy, the manager is key to the efficient running of this site.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Taisha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Not much . The staff at this location was great

Roy S. 
Rating:
5.0

Was professional installed and fast awesome work will recommended

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

This location was wonderful to work with. I have used them several times and the staff is always pleasant and helpful.

CHANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Rosemary B. 
Rating:
4.0

Wheel wells are dented on trailer.

Christopher R. 
Rating:
5.0

Great,friendly helpful team that goes out of their to make sure everything ran smoothly

Cheryl M. 
Rating:
5.0

Nothing!!! You guys were perfect 👍

William W. 
Rating:
5.0

Customer did not leave a comment.

Mariana S. 
Rating:
5.0

My move with the vehicle went without incident or flaw. Maintenance and reliability of a rented truck is of paramount importance. A breakdown along a 350-mile trip with a fully loaded truck would have been disastrous for me. Check-in was an incredibly easy and quick process.

William S. 
Rating:
5.0

Customer did not leave a comment.

Beverly D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Truck was unwashed. Mirrors won't stay in place. I had to pull over and manually clean the electrical plugs for the trailer to have trailer lights.

Justin S. 
Rating:
5.0

Quick and easy process

Helen S. 
Rating:
5.0

The staff was amazing

Jovonte V. 
Rating:
5.0

Staff was incredibly helpful and friendly!

Ron Y. 
Rating:
5.0

Great customer service.

Bills Y. 
Rating:
4.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Stacey and team provide best in class customer service.

Michele K.  |  Overall Experience 
Rating:
5.0

Checking in after hours was confusing to me

Joseph B. 
Rating:
3.0

Roll up door in the back wasn't easy to open and close it worked just needed some kind lubricant on the hinges and rollers. The two women employees were very nice and professional.

Robert Z. 
Rating:
5.0

Friendly, helpful staff. Easy renting experience!

Brian H. 
Rating:
5.0

N/A

Joseph F. 
Rating:
5.0

Very friendly and helpful staff. Thanks for everything!

marissa M. 
Rating:
5.0

Great staff. A++++

chris J. 
Rating:
5.0

This is the only location I'll go to in my area never had a bad experience a big thank you to the young man who helped me check van back in because the app wasn't working on my phone

Jamie C. 
Rating:
5.0

I think the storage upstairs should have been downstairs ..It's too hard for elderly people to go up and down steps or put a elevator in for the people

Maureen S. 
Rating:
5.0

Nothing everything was great. The employees were great

James M. 
Rating:
5.0

The people @ the Kingston, Pa branch were great! I rented there in the past and will continue.

John M. 
Rating:
5.0

I won't go anywhere else for a uhaul other than this location. Stacey is the best..always helpful and knowledgeable

Matthew D. 
Rating:
1.0

Very rude & ignorant staff.

Kasey C. 
Rating:
5.0

Customer did not leave a comment.

Stuart T. 
Rating:
5.0

Customer did not leave a comment.

doreen S. 
Rating:
5.0

The staff was beyond helpful and amazing!!

Amonda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Menachem K. 
Rating:
5.0

Excellent quick service on the drop off especially.

Stuart T. 
Rating:
5.0

Customer did not leave a comment.

Ariana B.  |  Overall Experience 
Rating:
5.0

Kingston staff is incredible. Will never go back k to Mundy Street Wilkes Barre complete opposite of Kingston

Michele K.  |  First Impressions 
Rating:
1.0

I wish it was display storage space to show how big in size the units are

Olympia B.  |  Online Move In 
Rating:
5.0

Stacy my welcome worker was extremely helpful and move me through the process seamlessly.ver happy to have had her.

Susan D.  |  First Impressions 
Rating:
3.0

Had to rent 3 units because there was no big ones...could of got a deal or something

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janasia T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jill K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY S.  |  Overall Experience 
Rating:
5.0

This Kingston location has great staff members. Very friendly and helpful. I will definitely go back to this location in the future.

Paula V.  |  Overall Experience 
Rating:
5.0

Stuff there was polite helpful and genuinely cared about my situation.

ALEX B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanequa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  Overall Experience 
Rating:
5.0

The service was excellent

Lucille B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Starrkeyia B.  |  First Impressions 
Rating:
5.0

Great team and helpful

Paula V.  |  First Impressions 
Rating:
5.0

Very helpful and professional.

Shenique J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james L.  |  Overall Experience 
Rating:
5.0

The staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!

Allison F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

It would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.

anna m.  |  Overall Experience 
Rating:
5.0

I love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage

Kim J.  |  Overall Experience 
Rating:
5.0

They are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I’ll take care of that next week.

Luciano A.  |  Overall Experience 
Rating:
1.0

I booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.

Kashyap K.  |  First Impressions 
Rating:
5.0

The staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brittany k.  |  First Impressions 
Rating:
5.0

Stacy is thee best 🥳🥳 great customer service skills very polite

Jasmine M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica S.  |  Online Move In 
Rating:
5.0

Stacy was extremely helpful and knowledgeable. She is a valuable asset to your company!

LINDA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amethyst K.  |  Overall Experience 
Rating:
5.0

Over the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way— always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and “drama free” experience!

Frieda J.  |  Overall Experience 
Rating:
5.0

Stacey is super nice.

Muraad M.  |  Overall Experience 
Rating:
5.0

Very nice and very helpful

christopher c.  |  Overall Experience 
Rating:
5.0

Very good customer service

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey M.  |  First Impressions 
Rating:
5.0

Just a great experience from start to finish.

Michael T.  |  First Impressions 
Rating:
5.0

Stacey and the rest of the staff were excellent. I highly recommend this facility above all others.

luciano a.  |  Overall Experience 
Rating:
5.0

The overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .

MARY E.  |  Overall Experience 
Rating:
4.0

Got out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.

JOE R.  |  Overall Experience 
Rating:
1.0

I have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.

lee l.  |  Overall Experience 
Rating:
4.0

Units are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.

Chelsea K.  |  Overall Experience 
Rating:
5.0

Friendly staff, knowledgeable, clean

David J.  |  Overall Experience 
Rating:
5.0

Good customer service . Very patient and showing me how to use the facility . Very good or online registration process.

William H.  |  First Impressions 
Rating:
4.0

2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,

Eri C.  |  Overall Experience 
Rating:
5.0

Always very helpful and accommodating..

MARK B.  |  Overall Experience 
Rating:
5.0

Thank you! I would recommend your company.

Rebecca E.  |  First Impressions 
Rating:
5.0

They were they were so sufficient

gregory r.  |  First Impressions 
Rating:
5.0

Great service

gerald M.  |  Overall Experience 
Rating:
1.0

Our Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease

Nichole L.  |  Overall Experience 
Rating:
5.0

Stacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.

joseph s.  |  Overall Experience 
Rating:
5.0

Great place to keep ur stuff dry n protected from all weather , friendly staff , convenient location

Jamie H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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