Customer did not leave a comment.
Sheila RCustomer Reviews for U-Haul Moving & Storage of Kenner
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's already great
Troy DManager is very professional and friendly, place look Al the time clean and well organized I will definitely recommend this location to anybody. Staff are very nice.
RONY R | Overall ExperienceGonna have dirt from getting in and out of vehicle
Amy SThank you
Patricia C | Overall Experiencel would have preferred the office close 2 hours later. The reason is so l could empty the unit then close my account 2 days earlier.
Melissa D | Overall ExperienceThe $1.00 per mile gets to be expensive once you travel over 100 miles. I would recommend a flat fee for 100 to 250 miles and a flat fee for 250 miles or greater.
Pharaoh DThanks for greT service
Cornelia O | First ImpressionsN/A 👍
Quezato MJust keep doing what your doing
devon jI got water damage to almost 25 to $3000 worth of my stuff. I put a claim in and I can't even get a $1000 worth of the coverage of insurance. Just so, I can try to replace some of my child's bedroom. Set that got ruined with my entertainment center and 2 ceiling fans.
Ronald T | Overall ExperienceDropped off the truck and was pleased to find the staff had found one of the missing legs to our baby camera out of the back before I had even turned over the keys. Great location a little off the main road.
Benjamin GWell satisfied. Thank you very much
GARY DThe guy I spoke to does not seam to be very friendly.
Bryan CThis location has some lazy and rude personnel. On picking up the unit the equipment tenant was rude and unprofessional. When dropping off the unit, tenant wanted me not to park in the drop off spot and tow the trailer to spot that wasn’t designated for return so he didn’t have to do his job and park it there.
Timothy BThe man that hooked up the front wheel drive car to the two wheel dolly told me that I could back that assembly, with the car attached, just like a boat trailer after I commented that the tongue clearly said you can’t do that - nope you can’t! Other than that, all was perfect. Thanks.
bill aEverything went smoothly. I couldn't ask for more.
Warren BNone
amanda f | Online Move InGreat job exelent communication I give 5 🌟
Marco Mit has $19.99 signs everywhere for renting , but I had To pay $131 for only 64 miles .. price is ridiculous !
Michelle STold them needed dolly one way and they’re trying to charge me for wrong drop location not my fault the person was by herself doing multiple things at once and misunderstood me!
Leonard SNone
Ronald S | Overall ExperienceNot much you can do. The whole process went smoothly
Mark GMrs. Deanna was so amazing. My family is basically homless until our move in date. And I was very stressed walking into the facility. I had never did this process before. But she made my whole experience wonderful. It was more than just moving for me. She was so pleasant and that means a lot! So thank you! You don’t know how much you made my day just by being so kind.
Brittany J | First ImpressionsFriendly people always ready to help
Alberto M | Overall ExperienceThe advertising that says that the rent was 19.99 is a pure lie. In the end they took a lot of money from my account, I understand that you have to pay taxes, and the customer service who delivers the car is very bad.
Roberto MMy rental was a con game. I requested a rental van 3miles from my house. U Haul sent me 12 miles to pick up my rental van. After that U-Haul charged me $700.00 deposit fee. I have never had to pay that much before. My rental return was a nightmare. The Clerk did not treat me not like a valued customer, but like a crook with bad intentions. I did not feel comfortable at all. The question is why? I have decided not to return to that location ever again. I may not use U-Haul again. I don't like having to explain were I have been or what I was doing with your van. Just return it like I got it or pay for any damages. I'm not U-Haul's child, but I was treated like I was.
David EThe guy on duty was no help, asked if he could assist.he told me to use the online link to checkout the truck to make sure no damage, I can’t read and shouldn’t have had to tell him this ,
WENDY VRented the truck when I did it online I did not except the cdw when I got to the location the manager helped the young lady and I explained I did not want the cdw and the manager still put it on there when I returned the truck the manager would not remove the cdw or credit the 11.00 dollars when I called back she would not come to the phone or return my call she told the gentleman that’s what I agreed to and she was not crediting the 11.00 dollar so I would never recommend this location on marriotte street to everyone and will put it on social media explaining the situation and never to use this location at all terrible manager and this is the worse experience I’ve ever had with your company the manager was a lady don’t remember her name but she wrote my contract she should be fired for doing fraud don’t quote one price the add other stuff after. Like I said before they should fire the manager for doing fraud.
Juan PThe manager at this location, Diana, was extremely rude & unprofessional. The freeze got in our way and I was not able to return truck on time, when she called you accused me of telling lies and that the freeze did not effect my rental. I told her how would you know that the freeze didn’t effect me. She demanded that no matter what, I had to return the truck the next day. I hung up the phone in her face. A week later she calls again and threatens that if I don’t return the truck that she will report it missing. I told her that this threatening game is not professional and will not make me return the truck earlier. I made it clear to her that I will return the truck as soon as I am able to and that I am paying for the daily rental fee. I then hung up the phone in her face due to her rudeness. I’m extremely unhappy with this treatment and didn’t accept this from a u haul manager. I simply expected better treatment.
KARAM SThe employee did not suggest a higher trailer hitch so the one she installed dragged on the ground. I had to go & buy another 1 & added 2 hours to my long day.
Sheila CStaff that help me was very kind and helpful.
Sonya B | First ImpressionsMore competent employee working the desk and assisting with hooking up the trailer and someone to listen to what you are telling him
BRIAN NI was never sent my final receipt and confirmation of drop off via email as promised.
COREY SQuick, efficient, ready to help!
Benjamin BFor any customer you can improve your quality of service by simply continuing to have the desire to improve. It demonstrates growth, wisdom, endurance and the assurance that you will never take for granted all who would do business with you and that you will NEVER conclude that you have arrived.
Sandra RProfessional and friendly staff
LYNDA M | Overall ExperienceCustomer service was awesome!
Roosevelt SCharged for an entire month for a storage that is no longer occupied. Came in the office to make them aware that the storage was no longer occupied. The attendant could not close it out because it was on the due date. Now I’m responsible to pay for an a storage I’m not using. Told to speak to the manager who is never there and doesn’t answer the phone. I will never purchase with this company again which is sad because it use to be my trusted go to!
Africa S | Overall ExperienceI did not know there was a speed limiter of 75mph. Many roads in TX have a 75 mph speed limit and addition speed is sometimes needed to get around vehicles. It would be good to let renters know about this.
Charles SGreat customer service
Troy FNot a thing. Very Friendly and Professional. Great business to work with very helpful and knowledgeable
Mary RGreat and easy experience 👌
Michele VKeep up the good work 👍Deanna was friendly, helpful and courteous concerning my rental needs.
Mavarick SManagement I've rented from uhaul over the years. The managers behavior at this location unacceptable. Rude short fuse I am being honest and could not understand even my roommate said what is she doing in a Management position
Carlos HNice friendly staff
JAMES A | First ImpressionsPlease allow the renter to know NO SMOKING 🚬 for years I have always smoked in any U-haul an please place Bigger Stickers of NO Smokeing 🚭 I fill that little NO 🚭 sticker is a set up as small as it is clean up fee $25 they will never get my Business again now that was that DRIVE as many times I have rented from this place and always smoked not one time was I ever told this is a NO smoking 🚬 U haul rental and the Manger ever time I went there if she was in a rental for what ever reason she has a cigarette in her mouth 👄 that part
Francine DExelent service Nice comunication
Oscar MGreat service. Thanks
veneta KI have used the Marietta Street U-Haul for several years and at least 7 truck rentals and 1 storage unit that I just emptied. Deanna and her staff are Top Notch! I can't say how many times she accommodated me when times were tough.
CYNTHIA A | Overall ExperienceExcellent customer service👍
Ana S | Overall ExperienceDeanna was great!!!
mike gVery satisfied with the location, very clean inside and out.. Nice staff and did everything in professional manner to get me out quick. Thanks
Barbra BDiana was super nice and informative. Thanks, Robert Swigart
Frederic SYourr building Only need a gate.
Alfredo P | Overall ExperienceDeanna was very accommodating and helpful.
SCOTT M | Overall ExperienceI would like to discuss the reason why I ended up at this location. My original reservation was at the Uhaul Laplace location. When I went there to pick up the truck; there was none available. I had to travel 30 miles to Kenner for the rental and thirty miles back. I needed to move that day. This was a local move; estimated to be maybe 10 miles total. I called and spoke with Jessica to voice my concerns and was given a credit; which has now been reversed. This was supposed to be a guaranteed reservation. This cost me time and more money than I ever anticipated. I also had to replace the gas which was also an extra expense. I will NEVER rent from here again!
Shelley Bthe best storage I used till now
LUAY M | Overall ExperienceDeanna was extremely friendly and professional. It was a very good experience!
Marc GAll good thanks
JUAN HAfter the way you treat us and you want me to rate you the worst customer service I have ever received in uhaul especially you and you call yourself a manager. Shame on you to even have the gaul to email me
Julie M | Overall ExperienceIt was a nightmare the manager Diana was terrible I canceled it and not looking in the near future to even visit that location the worst customer service you can imagine I would recommend other locations but not this one in Marietta kenner the worst manager in the entire uhaul organization
Julie M | Online Move InDeanna was so helpful when a situation occurred with the truck. She took the extra mile to accommodate us.
Stephanie HNob
Celia L | Overall ExperienceNone
Sheila LThe facility units that were supposedly air conditioned or climate controlled were not so
Lori D | Overall ExperienceVery nice people at this location.
Richard SThe lady was super helpful and very empathetic to hearing my issues. Definitely recommend this location.
luke lI didn’t like that I was not told that I needed to download an app to return the trailer. Nothing was explained about the return process when I rented the vehicle. The trailer set at the drop off location for 4 days. Very disappointing.
Tara TGreat
Emanuel GAwesome!!
Emanuel GThe manager deana needs to be fired. She has no customer relation skills, she's rude, dishonest with her customers. Charges their credit card on file on things she doesn’t need to be charging. I really don’t how she still works for this company. It’s terrible how she treats the customers, and employees. I’ve heard several horror stories on how she treats the employees that work at this store.
Troy CI locked the keys in a pick up truck. The fee was $200.00. Ok a gentleman Edwin that worked for U-Haul came out and unlocked the door. While unlocking the door he damages the truck with the tools he used to unlock the door, he says don’t worry about it since I damaged it I’ll take the blame. Edwin said he would take it up with deana and tell her he’s responsible for the damages we shook hands and he left. When I turned the truck at the Marietta U-Haul I tell Deana about the incident and she says that not only am I responsible for the unlocking of the door, but I’m also responsible for the damages to the door that Edwin did when unlocking the door an extra $150.00 an I was charged a $25 cleaning fee which I vacuumed and washed the truck!!!!!! Yeah Deana is a piece of work. Totally unprofessional!!!!
Troy CExcellent customer service
Frank B | First ImpressionsThank you
LYNDA M | First ImpressionsI have a non-U-Haul storage unit in another city. I wish I would have learned about the ease an value in renting from U-haul
David L | Online Move InStaff Superb at this Location
TARA B | Overall ExperienceElevator!!!!!
Princess A | First ImpressionsStorage was clean and the Associate were friendly at all time.
Gwen H | Overall ExperienceMs Deanna was very rude and impolite to me. I was handle very inappropriate and unprofessional by her along with staff. Deanna racially profiled me and used the word “ni**er” towards me over a door being damaged by a locksmith. I am currently seeking legal representation & also letting my fellow African Americans know that uhaul doesn’t value our business. I reported her to higher command & threatened to get a lawyer involved, her boss later made a deal with me to have my things moved out in 24 hours & part ways! Please spread the word !!!!!!!!! She works at 2828 Marietta st Kenner
Henry M | Overall ExperienceStaff was always friendly & professional..
LARRY J | Overall ExperienceDeanna and Staff is Awesome. I recommend this location
TARA B | First ImpressionsI signed up for a 10×10 and the unit I received was not a 10×10 . I know for a fact it was not because I have a unit with another storage that is a 10×10 and the unit I received was half the size. The manager was the one whom told the associate to give me the until. I will be calling home office. And yesterday the male associate was ,very very rude. Check proceeded to come outside with a male that was not with the company yelling and saying "you can't be just throwing trash in the dumpster also saying ain't not of that" I stated i am a customer which he never asked just yelling. I started I am coming from my unit and turning the key in . I also stated where else is the trash supposed to go. When I checked in i threw trash in the dumpster and was not a problem. HE WAS NOT PROFESSIONAL AT ALL. I AM A MANAGER AT MY PLACE OF EMPLOYMENT. THAT KIND OF BEHAVIOR IS NOT ACCEPTABLE AND WILL NOT BE TOLERATED. he definitely needs to be coached and trained. I was a customer service manager for 5 years. That's is not acceptable. He is not driving sales not customer oriented. I would not reccomend any one to come here. Every is on video at location on yesterday 05/05/2023
RUMIKO J | Overall ExperienceThe owner and employee relationship was very pleasing! Everyone is respectable to each other and Engage with customers with great Respect! Will use again and recomend to All friends and family! Kudos!
Robin L | Overall ExperienceMy unit was on the second floor but the facility did NOT have an elevator. Nowhere online did it state this. How can you even be in the storage business and not have an elevator for floors that are not at the ground level. This felt like a scam and made the move in process far more work than it should have been.
Nathan C | Online Move InFriendly and helpful workers. Easy access. Prices are steep with an increase in price after 1 year (should be a decrease for a long-term customer). Rain water did seep into my storage damaging items at the front. Overall experience was good.
Lois S | Overall ExperienceNeed elevator for main building upstairs-- oooof!
Dan F | First ImpressionsNice and good personal.
ABRAHAM L | First ImpressionsNot all U-HAUL stores are the same. I have used/visited over one hundred in my time and it is obvious which ones have good management.
Warren A | Overall ExperienceManager is very nice and friendly. She goes the extra mile to make sure everything works for you. The rest of the staff is just as friendly. It shows that good management is key.
SAL S | First ImpressionsOnsite move-in customer service was good and was provided assistance in accessing my storage unit.
Clyde M | Online Move InMy experience was great.
CHERYL J | First ImpressionsMs. Deanna and her staff are ALWAYS helpful.
Val S | First ImpressionsMy storage was damaged from hurricane ida I filed my insurance claimed and reported to the office nothing was don’t I have an outstanding bill that I feel solely not responsible for because my storage was a climate control and obviously my things were not protected I will not refer anybody nor use Uhaul devices AGAIN
Daishawn C | Overall ExperienceEveryone was very courteous, place was always clean and every vehicle also. I would recommend that you use this storage, if you ever need storage space. Thanks you'll!!
Pauletta D | Overall ExperienceThe manager is always rude and never helpful. This week, while we're moving out was literally the only time she's been remotely nice. It's funny because it's too little too late. I wouldn't recommend this location if it was the only one left on the planet. Over priced. Elevator is broken. Not handicap accessible at all. It's ridiculous. The whole experience has been miserable.
Tabatha R | Overall ExperienceVery clean and well kept and staff are very friendly and helpful.
Joshua B | First ImpressionsManager is super nice and always find the way to help you out I never had any problems here, costumer service is excellent.
RONY R | First ImpressionsLost everything in Storm and Ins would not pay and they are still charging me and calling me. wtf! Lost $2500 in belonging
Doug W | Overall ExperienceEverything was fine
Camille T | Overall ExperienceThe staff was excellent!!! They went above and beyond to accommodate me.
AARON J | Overall ExperienceMs Deanne at the Marietta location is awesome to work with
Susan W | First ImpressionsThe attendent was nonchalant but then I discovered the storage I needed was too smal so he happily changed it. Also had to take the truck to a different location the lady there was rude she was sucking on a sucker very snide
Noelle P | Online Move InMost of the staff was friendly! I don’t know her name but she acted like Hitler when I did not move the truck quick enough as we blocked a portion of drive by the storage . It was not intentional!
Annette K | Overall ExperienceGreat location, and friendly staff.
Kenneth C | Overall ExperienceI definitely and always recommend Uhaul to all my family and friends. The staff is always friendly and helpful. So glad I made the right choice to continue to do business at Uhaul.
Zinaidia J | First ImpressionsExcelente servicio buena atención y sobre todo muy frofecionales
Edwin R | Overall ExperienceThe price was extremely high for my storage the ladies in the office were rude and took there time told me to give her a second while she go outside the kenner location on marietta st she has blue eyes and curly hair i don’t remember her i think it starts with a D they asked me to donate my lock but i had to pay 10 or 15 for one to move in pretty crazy but the storage was convenient for me
Ariel P | Overall ExperienceGreat service
Christopher C | First ImpressionsBuen servicio
Juan G | Overall ExperienceThe customer service was above and beyond!
Marie C | Overall ExperienceVery good 👌
Romualdo F | Overall ExperienceFrom the time I got there to rent a truck and the storage, I was greeted with warmth and they always acknowledged any and every moved they made. It was a great experience 🥰🥰🥰
Latoya D | First ImpressionsThe lady who help me was very nice and helpful so sweet kind person
Shantia A | First ImpressionsEverything I had was damaged
KEONTA S | Overall Experience0/10 would not recommend.
Shandora T | Overall ExperienceThe people who work at the Kenner location are ABSOLUTELY amazing! I just can't say enough about how much they made my moving experience easier.
john s | Overall Experienceif I ever need another storage it would most definitely be this one it was not a problem if I had a question someone was always there to answer I was just at peace knowing that my Personal items was the safe Plus not to mention the convenience the hours that they have is perfect
Roxanne D | Overall ExperienceAbsolutely LOVE the staff at this location. Thanks to all of them for helping me out.
john s | First ImpressionsThe elevator didn’t work only stairs I struggled getting my things up this experience was horrible and not worth what I paid
JAZMINE Y | Online Move InI was discriminated against by the manager of this U-Haul facility and denied access to rent a storage unit. I was forced to move all the furniture and stuff out of the truck I had intended on putting in the storage unit, given an impossible time frame to get it off the property, so I lost everything I had ready to put in storage
Jessica J | Online Move InMuy bueno
Huvert O | Overall ExperienceBeautiful
Alfrieda D | First ImpressionsVery good customer service experience 👍
racksann j | First ImpressionsGreat staff all the way to housecleaning personnel!!!
Cindy W | First ImpressionsEasy to deal with Great job
GAry P | First ImpressionsNo comment
richard s | First ImpressionsThe Day Management is rude and not helpful. She was willing to give me a few unreasonable solutions to solve their mistake. One solution was moving my things to the second floor or taking my things elsewhere. My initial reservation was for two downstairs; however, when I got here, they could not fill the reservation. This is but one of the many issues. The general manager, Denna is responsible for this place. Please look elsewhere for your storage needs.
Lisa B | First ImpressionsGreat job, and personnel as well.
LEROY S | First ImpressionsStaff was friendly and knowledgeable!!!
AARON J | First ImpressionsI have rented several times from this location. Every time, the experience has been excellent. Thank you, Toni
Antonia T | Overall ExperienceNeeds a light inside the storage unit. The lady working ~5-6pm on 3/14/22 is amazing and very helpful, I wish I had caught her name.
Anthony H | Overall ExperienceToo many problems. Alarm never did work. Had times where I couldn't get online to pay and had to go in person to pay but had to spend sometimes yo to 30 minutes. My pass number never worked there but yet my unit keeps going up. I've called uhaul Corp office about this place many times just to be Told they would have the manager call me. That never happen. Want to talk to me directly you can call me 504-612-4741
james h | Overall ExperienceI Originally booked a 10x20 unit but someone canceled my unit in couldn't tell me why or how. So I had to pay more money in hurry in try to booked something last minute in I wined up with a 10x25 unit that was decent in size but Iooked bad in I was told thats all they had so I'm real disappointed in the process.
GREGORY H | Online Move InOver all everyone was gracefully friendly and helpful. Especially the store manager Mrs. Deanna.
Gloria W | Overall ExperienceThe staff was very professional,helpful and informative I love the staff .
Corey R | First ImpressionsI had items stored here for a few years on climate control area while I was living in Texas, I was shock to find everything in perfect , clean condition even after two huracanes. The staff is great and the manager is outstanding
JUANA V | Overall Experiencewhen i went to move out of my storage. I noticed i had water damage on my washer and sheetrock from the ceiling on almost everything. The storage needs some updates. It's truly outdated. Always have problems with my codes
Ieasha S | Overall ExperienceStaff is not friendly and rude. Would never recommend to anyone.
Brandon D | Overall ExperienceAfter hurricane Ida I had issues with getting into my unit because they cut my lock AND NEVER TOLD ME THEY CUT MY LOCK AND FORGOT TO SEND ME MY NEW KEYS AND FORGOT TO PUT APT C ON THE LEASE.
NICOLE F | Overall ExperienceExcellent service 👏 👍
Juan D | First ImpressionsFelicidades por su buena atención y el personal muy atento y servicial gracias
Huvert O | First ImpressionsReserved storage on website, arrived to find that the unit was not available.
Marcus L | Online Move InGreat place!
MELANIE C | Overall ExperienceMrs Dawn is very friendly and professional with customers I felt very welcome with the way she is with the customer service. I will definitely recommend this store just because the way she treats her customers .
Pedro V | First ImpressionsAccess code did not work . Had to let into the building by a worker . Alarm keeps going off . Still have no access code
Bertilia B | Online Move InEveryone was very helpful!
Leif N | First ImpressionsAnd I have enjoyed the experience with uhaul working with me in different times and had very good patient very good staff polite and professional great job keep it up .
Kenneth O | Overall ExperienceThanks !
SHANTELL B | First ImpressionsI rented for over a year and the Storage hall area was always open and anyone can get access. Lights were off halfway down the hall sometimes. Due to hurricane and power outage, the storage was damp and have strong smell of molds for weeks. Boxes were crushed inside the storage with weights on top due to humidity and had smell of molds. I had no other issues other than alarm sounded every time the storage was opened, annoying. Other than that, it was normally quiet and clean. Should fix the building alarm so only appropriate people can get access. Could be better overall.
John J | Overall ExperienceLove them there . Very nice & care about your needs ! 100/10
Christopher P | Overall ExperienceThe manager is very rude and ugly to customers. I experienced it seen her with others. The way she talks to people. VERY RUDE. VERY UNPROFESSIONAL
Dona V | Overall ExperienceDeanna and her staff were very helpful. The experience that was not good came from the Contractors that demolished all of our belongings after Hurricane Ida to the point that even if anything was salvageable - it got destroyed by the bulldozers when discarded into piles of rubble in the rain and then extreme heat. When i did the renters insurance and was advised 1000, 5000 or 10,000i though that was the deductible and choose the 1000. I lost entire living room kitchens and two bedrooms of furniture which is way more than 1000. I pray that the next time someone rents, that the insurance is explained better than it was to me. The insurance company will only cover the $1000. Please send the name of the Contractor Team that demolished all the belongings so I can submit request for compensation from them. Marissa.leal@intralox.com 501-760-8551
Marissa L | Overall ExperienceBefore Hurricane Ida came about, Ms. Deanna and staff maintained the uhaul facility to perfect conditions. Never had an issue with this uhaul site until Corporation came from Phoenix after Hurricane Ida to throw my most sentimental/prized possessions in streets as though it was yesterday’s trash. No one..absolutely no one..called and received my consent to dispose my property to streets, exposing it to the aftermath and elements of Hurricane Ida. I’m very disappointed and hope corporate rectify the situation at hand, compensation should be in effect.
Bianca R | Overall ExperienceMaintenance did not replace light in front of Unit Besides that everything else was good
Kenneth O | First ImpressionsThey are great and helpful
Larhonda J | First ImpressionsThe lady’s that work on the front desk were very helpful!!!
Alfonso S | Overall ExperienceManager was very helpful
Alfonso S | First ImpressionsStaff very professional and friendly.
Kenneth C | First ImpressionsI found everything good, My only concern is a refund of the rent paid thru October 2021. I only used the unit 5 days in this rental period and believe I should get a partial refund for time not used, Sincerely, M. Turner
Martha T | Overall ExperienceI have rented trucks from here also. Personally and professionally. Always recommend them to friends and business associates. Have always had wonderful experience with everyone. Thank you Elma Ledet
Elma G | Overall ExperienceBuen servicio
GILBERT C | Overall ExperienceI asked for the largest storage available and I was promised that. I paid $195.20 total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage Lois Sandifer
Lois S | Online Move InThis is the second time using this location, and we will definitely use this location again. The staff is super friendly, the units are very clean, and the prices are the best around. Would highly recommend this Uhaul location.
Gwen B | Overall ExperienceYes I'm sorry I hate l loss all of my stuff
DARRYL B | Overall ExperienceThe staff is very courteous!
Alma V | First ImpressionsI reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.
Robert G | First ImpressionsJust awesome ladies
NICOLE F | First ImpressionsThanks for having me
earl s | First ImpressionsAmazing staff , all ever helpful to us! Definitely recommend :)
Stephanie R | Overall ExperienceEsta persona que es la manager de este establecimiento es una persona . Maleducada racista , Malcriada . Solo por que le pregunté que quería saber por qué me estaban cobrando 15 dólares más y me respondió obvio por que tu Targeta no tenía fondos y yo le dije eso es imposible esta es mi Targeta de negocios que uso todo el tiempo y tengo suficiente dinero en ella . Luego le dije que quería una prueba de los días que la Targeta y no pasaba . Luego comenzó a gritarme y ofenderme . No traspases mi counter no traspases mi counter . Yo e rentado U- haul por muchos años y siempre e tenido experiencias muy agradables . Pero definitivamente a esa localidad no regresó por el trato de esa mujer y no se lo recomiendo a nadie . Le dije que ahí no regresaba y me dijo aquí en le importa ok . Localidad 2828 Marietta st Kenner , La 70062 504-468-3444 😔😔😔
Claudia M | Overall ExperienceEveryone was always so friendly and helpful to me
Mark S | Overall Experiencei'll comment within the 14 days after the review has been sent. Thank you.
ALLEN K | First ImpressionsStaff was friendly and units clean and easily accessible. Used this location before and had a great experience. Would highly recommend.
Gwen B | First ImpressionsThe storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at all😤
Rose L | First ImpressionsSe quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horas
Jimenez G | Overall ExperienceKeep providing excellent service.
ROY P | First ImpressionsThank You for being there; Daniel A. Rome, III CEO Nolaroma, Inc.
Daniel R | Overall ExperienceEmployees at your location are extremely friendly and they make the details very transparent.
Geraldlynn P | First ImpressionsDeanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.
Arc B | First ImpressionsAgain another excellent experience
DELISA B | Online Move InMs Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly. If we had to rent in this area again, we would use this facility. The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.
Henrietta R | Overall ExperienceGreat Housekeeping
Jeffery N | Online Move InWent online to make the reservation for a 10x15x8 Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5. Had to go to another one u haul n it was 95.00 a month more but had everything I needed
Diane B | Overall ExperienceThe staff was outstanding!
Victoria R | First ImpressionsTeh staff is fantastic!
William P | Overall ExperienceThis is my second truck and storage rental with U-Haul. Deanna and her staff in Kenner are friendly, knowledgeable, and provide excellent service. The facilities are clean and well-maintained. Couldn't be happier. Tom
Denise F | First ImpressionsI am fully satisfied with U-Haul facility and service.
Nao K | Overall ExperienceThe staff and manager was very accommodating and very helpful
Daniel C | First ImpressionsThe staff are professional, friendly and always ready to help.
Charles p | Overall ExperienceOk
Alfredia B | Overall ExperienceThe gentleman that waited on me was very professional, he was quick and thorough. I was in and out. Completely satisfied!
Kathy W | First ImpressionsThe staff was extremely rude.
Emily B | Overall ExperienceThank you guys everything were perfect
J. J | Overall ExperiencePoor customer service...
Maria P | Overall ExperienceWilliam Lee was very nice and knowledgeable about the Uhaul facility.
Sherelle W | Overall ExperienceThe people working here were very helpful, knowledgeable and welcoming. If I ever need storage again, I will return here.
Paula M | Overall ExperienceNot the friendliest uhaul facility.
audrey k | Overall ExperienceThank you for your service!
Dione P | Overall ExperienceFriendly staff
Susan L | Overall ExperienceAt the end they added some lights and made it more lighted , 80% of my stay there it was not well-lighted. Willie was friendly, the rest of the staff had dry personalities.
SAL S | Overall ExperienceDeanna is an excellent manager , I appreciate all her assistance.
CABRINIA M | Overall ExperienceEverything was great!
Carl W | Overall ExperienceEveryone here is amazing, communication is on point! Thank you for helping me, my family an I appreciate it
Kamila O | Overall ExperienceDeanna was available and accommodating
alexis w | Overall ExperienceIt was busy but she handled everything in a timely manner even though she was by herself and was very professional.
Larenzo T | First ImpressionsCustomer service was Second to none!
Marcel D | First ImpressionsThe staff were awesome and always quick to help with any needs.
Maximum A | Overall ExperienceConvient, friendly and a reasonable price.
walter s | Overall ExperienceI feel that if you dont need the storage for a full month you shouldn't be charged for a full month
Lucy M | Overall ExperienceI was glad that i had somewhere to put my stuff and it was at a good place and low price
DONNA R | Overall Experience0 stars
Lawanda H | First ImpressionsVery clean, well-maintained. I appreciate the security of the card access. Staff is very helpful.
Katherine Y | Overall Experiencepoor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my ears
Brunson D | First ImpressionsManager and staff very efficient and helpful. Will recommend.
Maria D | First Impressionsgood
Maria W | First ImpressionsGreat customer service.
walter s | First ImpressionsEvery other staff member was helpful except the store manager Deana. She is very rude and if you have a problem with something she refuses to hear you out or what you have to say.
Tia N | Overall ExperienceYour representative was friendly helpful and did a great job
Renne S | First ImpressionsWell run shop.
Damien G | First ImpressionsExperience was good.
JUDITH P | Overall ExperienceI never had a problem. Thanks
Robyn J | Overall ExperienceLoved it all
Susan W | Overall ExperienceSuper clean! Ms. Deanna and Kody were extremely helpful, made me feel at ease
Angela M | First ImpressionsOccasionally had problems with the access card reader for outside units, but the problem was always resolved quickly.
Robert W | Overall ExperienceThanks for your professional service.
GORDON W | Overall ExperienceGood customer service and most importantly, the restroom is very clean every time I visit U-haul on Marietta Street in Kenner. Thank you !
Leaudriea G | ReservationGreat place nice helpful stafg
ANITA L | Overall ExperienceThank you all so much for being so friendly and helpful
Lara B | Overall ExperienceExcellent staff and service; highly recommend. Thanks .
LORCHID T | Overall ExperienceThe staff was very friendly, helpful and professional. Would recommend anyone to the Uhaul in kenner, La. Thank you very much.
Acqualine M | Overall ExperienceGreat service for the 5 years I used the storage.
JESSICA J | Overall ExperienceEveryone was very nice and helpful. Especially Missy and Deana. I really appreciate all their help.
Vivian W | Overall ExperienceI don't know how your services are because I didn't use a storage unit from u haul when I rented the truck nor ever before that.
Cleveland T | ReservationEverything went perfectly. Excellent service.
SHANNON R | Overall ExperienceAwesome staff. The manager Deanna is the best. I’d definitely recommend this business to all my friends seeking services that They provide.
jhiariss j | Overall ExperienceGreat customer service
Colleen V | ReservationThey went above and beyond to help me. Ms. Debbie an outstanding and compationate person . Also took the time to bring the paperwork and a locker . The treatment made it all worth it . Thanks Sheryl
Sheryl P | ReservationThe staff were very helpful
JENIA H | Overall ExperienceGreat Service
Pam A | Overall ExperienceGreat staff and facility. 5 stars
Willy W | Overall ExperienceGreat place, rented from them for many years. Highly recommend.
GREGORY G | Overall ExperienceThank for service. :))
Shari J | Overall ExperienceAll I can say about U-Haul is that I never had a problem with anything and I would love to use them again if I ever need them thanks you all for everything
MARLENE F | Overall ExperienceGreat costumer service
rony r | Overall ExperienceI had an overall great experience with this location. Manager was great and worked with my needs. If I ever am in need of a storage facility again I'd definitely consider this place.
Glenda J | Overall ExperienceThis team was great from the beginning to the end.
Carolyn B | Overall ExperienceThe elevator in the B Building was broken while attempting to move out. I notified the office staff and Manager but never got a call back. Otherwise clean and maintained & would have given *****.
Leslie W | Overall Experience