Customer Reviews for U-Haul Moving & Storage of Kenner

Rating:

2.0

Gonna have dirt from getting in and out of vehicle

Rating:

5.0

Thank you

Rating:

3.0

l would have preferred the office close 2 hours later. The reason is so l could empty the unit then close my account 2 days earlier.

Rating:

5.0

The $1.00 per mile gets to be expensive once you travel over 100 miles. I would recommend a flat fee for 100 to 250 miles and a flat fee for 250 miles or greater.

Rating:

5.0

Thanks for greT service

Rating:

5.0

N/A 👍

Rating:

5.0

Just keep doing what your doing

Rating:

2.0

I got water damage to almost 25 to $3000 worth of my stuff. I put a claim in and I can't even get a $1000 worth of the coverage of insurance. Just so, I can try to replace some of my child's bedroom. Set that got ruined with my entertainment center and 2 ceiling fans.

Rating:

5.0

Dropped off the truck and was pleased to find the staff had found one of the missing legs to our baby camera out of the back before I had even turned over the keys. Great location a little off the main road.

Rating:

5.0

Well satisfied. Thank you very much

Rating:

4.0

The guy I spoke to does not seam to be very friendly.

Rating:

1.0

This location has some lazy and rude personnel. On picking up the unit the equipment tenant was rude and unprofessional. When dropping off the unit, tenant wanted me not to park in the drop off spot and tow the trailer to spot that wasn’t designated for return so he didn’t have to do his job and park it there.

Rating:

5.0

The man that hooked up the front wheel drive car to the two wheel dolly told me that I could back that assembly, with the car attached, just like a boat trailer after I commented that the tongue clearly said you can’t do that - nope you can’t! Other than that, all was perfect. Thanks.

Rating:

5.0

Everything went smoothly. I couldn't ask for more.

Rating:

4.0

None

Rating:

5.0

Great job exelent communication I give 5 🌟

Rating:

3.0

it has $19.99 signs everywhere for renting , but I had To pay $131 for only 64 miles .. price is ridiculous !

Rating:

2.0

Told them needed dolly one way and they’re trying to charge me for wrong drop location not my fault the person was by herself doing multiple things at once and misunderstood me!

Rating:

5.0

None

Rating:

5.0

Not much you can do. The whole process went smoothly

Rating:

5.0

Mrs. Deanna was so amazing. My family is basically homless until our move in date. And I was very stressed walking into the facility. I had never did this process before. But she made my whole experience wonderful. It was more than just moving for me. She was so pleasant and that means a lot! So thank you! You don’t know how much you made my day just by being so kind.

Rating:

5.0

Friendly people always ready to help

Rating:

1.0

The advertising that says that the rent was 19.99 is a pure lie. In the end they took a lot of money from my account, I understand that you have to pay taxes, and the customer service who delivers the car is very bad.

Rating:

3.0

My rental was a con game. I requested a rental van 3miles from my house. U Haul sent me 12 miles to pick up my rental van. After that U-Haul charged me $700.00 deposit fee. I have never had to pay that much before. My rental return was a nightmare. The Clerk did not treat me not like a valued customer, but like a crook with bad intentions. I did not feel comfortable at all. The question is why? I have decided not to return to that location ever again. I may not use U-Haul again. I don't like having to explain were I have been or what I was doing with your van. Just return it like I got it or pay for any damages. I'm not U-Haul's child, but I was treated like I was.

Rating:

1.0

The guy on duty was no help, asked if he could assist.he told me to use the online link to checkout the truck to make sure no damage, I can’t read and shouldn’t have had to tell him this ,

Rating:

1.0

Rented the truck when I did it online I did not except the cdw when I got to the location the manager helped the young lady and I explained I did not want the cdw and the manager still put it on there when I returned the truck the manager would not remove the cdw or credit the 11.00 dollars when I called back she would not come to the phone or return my call she told the gentleman that’s what I agreed to and she was not crediting the 11.00 dollar so I would never recommend this location on marriotte street to everyone and will put it on social media explaining the situation and never to use this location at all terrible manager and this is the worse experience I’ve ever had with your company the manager was a lady don’t remember her name but she wrote my contract she should be fired for doing fraud don’t quote one price the add other stuff after. Like I said before they should fire the manager for doing fraud.

Rating:

1.0

The manager at this location, Diana, was extremely rude & unprofessional. The freeze got in our way and I was not able to return truck on time, when she called you accused me of telling lies and that the freeze did not effect my rental. I told her how would you know that the freeze didn’t effect me. She demanded that no matter what, I had to return the truck the next day. I hung up the phone in her face. A week later she calls again and threatens that if I don’t return the truck that she will report it missing. I told her that this threatening game is not professional and will not make me return the truck earlier. I made it clear to her that I will return the truck as soon as I am able to and that I am paying for the daily rental fee. I then hung up the phone in her face due to her rudeness. I’m extremely unhappy with this treatment and didn’t accept this from a u haul manager. I simply expected better treatment.

Rating:

3.0

The employee did not suggest a higher trailer hitch so the one she installed dragged on the ground. I had to go & buy another 1 & added 2 hours to my long day.

Rating:

4.0

Staff that help me was very kind and helpful.

Rating:

3.0

More competent employee working the desk and assisting with hooking up the trailer and someone to listen to what you are telling him

Rating:

2.0

I was never sent my final receipt and confirmation of drop off via email as promised.

Rating:

4.0

Quick, efficient, ready to help!

Rating:

5.0

For any customer you can improve your quality of service by simply continuing to have the desire to improve. It demonstrates growth, wisdom, endurance and the assurance that you will never take for granted all who would do business with you and that you will NEVER conclude that you have arrived.

Rating:

4.0

Professional and friendly staff

Rating:

5.0

Customer service was awesome!

Rating:

1.0

Charged for an entire month for a storage that is no longer occupied. Came in the office to make them aware that the storage was no longer occupied. The attendant could not close it out because it was on the due date. Now I’m responsible to pay for an a storage I’m not using. Told to speak to the manager who is never there and doesn’t answer the phone. I will never purchase with this company again which is sad because it use to be my trusted go to!

Rating:

5.0

I did not know there was a speed limiter of 75mph. Many roads in TX have a 75 mph speed limit and addition speed is sometimes needed to get around vehicles. It would be good to let renters know about this.

Rating:

5.0

Great customer service

Rating:

5.0

Not a thing. Very Friendly and Professional. Great business to work with very helpful and knowledgeable

Rating:

5.0

Great and easy experience 👌

Rating:

5.0

Keep up the good work 👍Deanna was friendly, helpful and courteous concerning my rental needs.

Rating:

1.0

Management I've rented from uhaul over the years. The managers behavior at this location unacceptable. Rude short fuse I am being honest and could not understand even my roommate said what is she doing in a Management position

Rating:

5.0

Nice friendly staff

Rating:

1.0

Please allow the renter to know NO SMOKING 🚬 for years I have always smoked in any U-haul an please place Bigger Stickers of NO Smokeing 🚭 I fill that little NO 🚭 sticker is a set up as small as it is clean up fee $25 they will never get my Business again now that was that DRIVE as many times I have rented from this place and always smoked not one time was I ever told this is a NO smoking 🚬 U haul rental and the Manger ever time I went there if she was in a rental for what ever reason she has a cigarette in her mouth 👄 that part

Rating:

5.0

Exelent service Nice comunication

Rating:

5.0

Great service. Thanks

Rating:

5.0

I have used the Marietta Street U-Haul for several years and at least 7 truck rentals and 1 storage unit that I just emptied. Deanna and her staff are Top Notch! I can't say how many times she accommodated me when times were tough.

Rating:

5.0

Excellent customer service👍

Rating:

5.0

Deanna was great!!!

Rating:

4.0

Very satisfied with the location, very clean inside and out.. Nice staff and did everything in professional manner to get me out quick. Thanks

Rating:

4.0

Diana was super nice and informative. Thanks, Robert Swigart

Rating:

4.0

Yourr building Only need a gate.

Rating:

5.0

Deanna was very accommodating and helpful.

Rating:

4.0

I would like to discuss the reason why I ended up at this location. My original reservation was at the Uhaul Laplace location. When I went there to pick up the truck; there was none available. I had to travel 30 miles to Kenner for the rental and thirty miles back. I needed to move that day. This was a local move; estimated to be maybe 10 miles total. I called and spoke with Jessica to voice my concerns and was given a credit; which has now been reversed. This was supposed to be a guaranteed reservation. This cost me time and more money than I ever anticipated. I also had to replace the gas which was also an extra expense. I will NEVER rent from here again!

Rating:

5.0

the best storage I used till now

Rating:

5.0

Deanna was extremely friendly and professional. It was a very good experience!

Rating:

5.0

All good thanks

Rating:

1.0

After the way you treat us and you want me to rate you the worst customer service I have ever received in uhaul especially you and you call yourself a manager. Shame on you to even have the gaul to email me

Rating:

1.0

It was a nightmare the manager Diana was terrible I canceled it and not looking in the near future to even visit that location the worst customer service you can imagine I would recommend other locations but not this one in Marietta kenner the worst manager in the entire uhaul organization

Rating:

5.0

Deanna was so helpful when a situation occurred with the truck. She took the extra mile to accommodate us.

Rating:

5.0

Nob

Rating:

5.0

None

Rating:

1.0

The facility units that were supposedly air conditioned or climate controlled were not so

Rating:

5.0

Very nice people at this location.

Rating:

5.0

The lady was super helpful and very empathetic to hearing my issues. Definitely recommend this location.

Rating:

5.0

I didn’t like that I was not told that I needed to download an app to return the trailer. Nothing was explained about the return process when I rented the vehicle. The trailer set at the drop off location for 4 days. Very disappointing.

Rating:

5.0

Great

Rating:

5.0

Awesome!!

Rating:

1.0

The manager deana needs to be fired. She has no customer relation skills, she's rude, dishonest with her customers. Charges their credit card on file on things she doesn’t need to be charging. I really don’t how she still works for this company. It’s terrible how she treats the customers, and employees. I’ve heard several horror stories on how she treats the employees that work at this store.

Rating:

1.0

I locked the keys in a pick up truck. The fee was $200.00. Ok a gentleman Edwin that worked for U-Haul came out and unlocked the door. While unlocking the door he damages the truck with the tools he used to unlock the door, he says don’t worry about it since I damaged it I’ll take the blame. Edwin said he would take it up with deana and tell her he’s responsible for the damages we shook hands and he left. When I turned the truck at the Marietta U-Haul I tell Deana about the incident and she says that not only am I responsible for the unlocking of the door, but I’m also responsible for the damages to the door that Edwin did when unlocking the door an extra $150.00 an I was charged a $25 cleaning fee which I vacuumed and washed the truck!!!!!! Yeah Deana is a piece of work. Totally unprofessional!!!!

Rating:

5.0

Excellent customer service

Rating:

5.0

Thank you

Rating:

5.0

I have a non-U-Haul storage unit in another city. I wish I would have learned about the ease an value in renting from U-haul

Rating:

5.0

Staff Superb at this Location

Rating:

3.0

Elevator!!!!!

Rating:

5.0

Storage was clean and the Associate were friendly at all time.

Rating:

1.0

Ms Deanna was very rude and impolite to me. I was handle very inappropriate and unprofessional by her along with staff. Deanna racially profiled me and used the word “ni**er” towards me over a door being damaged by a locksmith. I am currently seeking legal representation & also letting my fellow African Americans know that uhaul doesn’t value our business. I reported her to higher command & threatened to get a lawyer involved, her boss later made a deal with me to have my things moved out in 24 hours & part ways! Please spread the word !!!!!!!!! She works at 2828 Marietta st Kenner

Rating:

5.0

Staff was always friendly & professional..

Rating:

5.0

Deanna and Staff is Awesome. I recommend this location

Rating:

1.0

I signed up for a 10×10 and the unit I received was not a 10×10 . I know for a fact it was not because I have a unit with another storage that is a 10×10 and the unit I received was half the size. The manager was the one whom told the associate to give me the until. I will be calling home office. And yesterday the male associate was ,very very rude. Check proceeded to come outside with a male that was not with the company yelling and saying "you can't be just throwing trash in the dumpster also saying ain't not of that" I stated i am a customer which he never asked just yelling. I started I am coming from my unit and turning the key in . I also stated where else is the trash supposed to go. When I checked in i threw trash in the dumpster and was not a problem. HE WAS NOT PROFESSIONAL AT ALL. I AM A MANAGER AT MY PLACE OF EMPLOYMENT. THAT KIND OF BEHAVIOR IS NOT ACCEPTABLE AND WILL NOT BE TOLERATED. he definitely needs to be coached and trained. I was a customer service manager for 5 years. That's is not acceptable. He is not driving sales not customer oriented. I would not reccomend any one to come here. Every is on video at location on yesterday 05/05/2023

Rating:

5.0

The owner and employee relationship was very pleasing! Everyone is respectable to each other and Engage with customers with great Respect! Will use again and recomend to All friends and family! Kudos!

Rating:

2.0

My unit was on the second floor but the facility did NOT have an elevator. Nowhere online did it state this. How can you even be in the storage business and not have an elevator for floors that are not at the ground level. This felt like a scam and made the move in process far more work than it should have been.

Rating:

4.0

Friendly and helpful workers. Easy access. Prices are steep with an increase in price after 1 year (should be a decrease for a long-term customer). Rain water did seep into my storage damaging items at the front. Overall experience was good.

Rating:

4.0

Need elevator for main building upstairs-- oooof!

Rating:

4.0

Nice and good personal.

Rating:

4.0

Not all U-HAUL stores are the same. I have used/visited over one hundred in my time and it is obvious which ones have good management.

Rating:

5.0

Manager is very nice and friendly. She goes the extra mile to make sure everything works for you. The rest of the staff is just as friendly. It shows that good management is key.

Rating:

4.0

Onsite move-in customer service was good and was provided assistance in accessing my storage unit.

Rating:

5.0

My experience was great.

Rating:

5.0

Ms. Deanna and her staff are ALWAYS helpful.

Rating:

1.0

My storage was damaged from hurricane ida I filed my insurance claimed and reported to the office nothing was don’t I have an outstanding bill that I feel solely not responsible for because my storage was a climate control and obviously my things were not protected I will not refer anybody nor use Uhaul devices AGAIN

Rating:

5.0

Everyone was very courteous, place was always clean and every vehicle also. I would recommend that you use this storage, if you ever need storage space. Thanks you'll!!

Rating:

1.0

The manager is always rude and never helpful. This week, while we're moving out was literally the only time she's been remotely nice. It's funny because it's too little too late. I wouldn't recommend this location if it was the only one left on the planet. Over priced. Elevator is broken. Not handicap accessible at all. It's ridiculous. The whole experience has been miserable.

Rating:

5.0

Very clean and well kept and staff are very friendly and helpful.

Rating:

5.0

Manager is super nice and always find the way to help you out I never had any problems here, costumer service is excellent.

Rating:

1.0

Lost everything in Storm and Ins would not pay and they are still charging me and calling me. wtf! Lost $2500 in belonging

Rating:

5.0

Everything was fine

Rating:

5.0

The staff was excellent!!! They went above and beyond to accommodate me.

Rating:

5.0

Ms Deanne at the Marietta location is awesome to work with

Rating:

3.0

The attendent was nonchalant but then I discovered the storage I needed was too smal so he happily changed it. Also had to take the truck to a different location the lady there was rude she was sucking on a sucker very snide

Rating:

5.0

Most of the staff was friendly! I don’t know her name but she acted like Hitler when I did not move the truck quick enough as we blocked a portion of drive by the storage . It was not intentional!

Rating:

5.0

Great location, and friendly staff.

Rating:

5.0

I definitely and always recommend Uhaul to all my family and friends. The staff is always friendly and helpful. So glad I made the right choice to continue to do business at Uhaul.

Rating:

5.0

Excelente servicio buena atención y sobre todo muy frofecionales

Rating:

2.0

The price was extremely high for my storage the ladies in the office were rude and took there time told me to give her a second while she go outside the kenner location on marietta st she has blue eyes and curly hair i don’t remember her i think it starts with a D they asked me to donate my lock but i had to pay 10 or 15 for one to move in pretty crazy but the storage was convenient for me

Rating:

5.0

Great service

Rating:

5.0

Buen servicio

Rating:

5.0

The customer service was above and beyond!

Rating:

5.0

Very good 👌

Rating:

5.0

From the time I got there to rent a truck and the storage, I was greeted with warmth and they always acknowledged any and every moved they made. It was a great experience 🥰🥰🥰

Rating:

5.0

The lady who help me was very nice and helpful so sweet kind person

Rating:

1.0

Everything I had was damaged

Rating:

1.0

0/10 would not recommend.

Rating:

5.0

The people who work at the Kenner location are ABSOLUTELY amazing! I just can't say enough about how much they made my moving experience easier.

Rating:

5.0

if I ever need another storage it would most definitely be this one it was not a problem if I had a question someone was always there to answer I was just at peace knowing that my Personal items was the safe Plus not to mention the convenience the hours that they have is perfect

Rating:

5.0

Absolutely LOVE the staff at this location. Thanks to all of them for helping me out.

Rating:

1.0

The elevator didn’t work only stairs I struggled getting my things up this experience was horrible and not worth what I paid

Rating:

1.0

I was discriminated against by the manager of this U-Haul facility and denied access to rent a storage unit. I was forced to move all the furniture and stuff out of the truck I had intended on putting in the storage unit, given an impossible time frame to get it off the property, so I lost everything I had ready to put in storage

Rating:

5.0

Muy bueno

Rating:

5.0

Beautiful

Rating:

4.0

Very good customer service experience 👍

Rating:

5.0

Great staff all the way to housecleaning personnel!!!

Rating:

5.0

Easy to deal with Great job

Rating:

5.0

No comment

Rating:

2.0

The Day Management is rude and not helpful. She was willing to give me a few unreasonable solutions to solve their mistake. One solution was moving my things to the second floor or taking my things elsewhere. My initial reservation was for two downstairs; however, when I got here, they could not fill the reservation. This is but one of the many issues. The general manager, Denna is responsible for this place. Please look elsewhere for your storage needs.

Rating:

4.0

Great job, and personnel as well.

Rating:

5.0

Staff was friendly and knowledgeable!!!

Rating:

5.0

I have rented several times from this location. Every time, the experience has been excellent. Thank you, Toni

Rating:

5.0

Needs a light inside the storage unit. The lady working ~5-6pm on 3/14/22 is amazing and very helpful, I wish I had caught her name.

Rating:

1.0

Too many problems. Alarm never did work. Had times where I couldn't get online to pay and had to go in person to pay but had to spend sometimes yo to 30 minutes. My pass number never worked there but yet my unit keeps going up. I've called uhaul Corp office about this place many times just to be Told they would have the manager call me. That never happen. Want to talk to me directly you can call me 504-612-4741

Rating:

2.0

I Originally booked a 10x20 unit but someone canceled my unit in couldn't tell me why or how. So I had to pay more money in hurry in try to booked something last minute in I wined up with a 10x25 unit that was decent in size but Iooked bad in I was told thats all they had so I'm real disappointed in the process.

Rating:

5.0

Over all everyone was gracefully friendly and helpful. Especially the store manager Mrs. Deanna.

Rating:

5.0

The staff was very professional,helpful and informative I love the staff .

Rating:

5.0

I had items stored here for a few years on climate control area while I was living in Texas, I was shock to find everything in perfect , clean condition even after two huracanes. The staff is great and the manager is outstanding

Rating:

3.0

when i went to move out of my storage. I noticed i had water damage on my washer and sheetrock from the ceiling on almost everything. The storage needs some updates. It's truly outdated. Always have problems with my codes

Rating:

1.0

Staff is not friendly and rude. Would never recommend to anyone.

Rating:

3.0

After hurricane Ida I had issues with getting into my unit because they cut my lock AND NEVER TOLD ME THEY CUT MY LOCK AND FORGOT TO SEND ME MY NEW KEYS AND FORGOT TO PUT APT C ON THE LEASE.

Rating:

5.0

Excellent service 👏 👍

Rating:

5.0

Felicidades por su buena atención y el personal muy atento y servicial gracias

Rating:

1.0

Reserved storage on website, arrived to find that the unit was not available.

Rating:

5.0

Great place!

Rating:

5.0

Mrs Dawn is very friendly and professional with customers I felt very welcome with the way she is with the customer service. I will definitely recommend this store just because the way she treats her customers .

Rating:

3.0

Access code did not work . Had to let into the building by a worker . Alarm keeps going off . Still have no access code

Rating:

5.0

Everyone was very helpful!

Rating:

5.0

And I have enjoyed the experience with uhaul working with me in different times and had very good patient very good staff polite and professional great job keep it up .

Rating:

5.0

Thanks !

Rating:

3.0

I rented for over a year and the Storage hall area was always open and anyone can get access. Lights were off halfway down the hall sometimes. Due to hurricane and power outage, the storage was damp and have strong smell of molds for weeks. Boxes were crushed inside the storage with weights on top due to humidity and had smell of molds. I had no other issues other than alarm sounded every time the storage was opened, annoying. Other than that, it was normally quiet and clean. Should fix the building alarm so only appropriate people can get access. Could be better overall.

Rating:

5.0

Love them there . Very nice & care about your needs ! 100/10

Rating:

1.0

The manager is very rude and ugly to customers. I experienced it seen her with others. The way she talks to people. VERY RUDE. VERY UNPROFESSIONAL

Rating:

3.0

Deanna and her staff were very helpful. The experience that was not good came from the Contractors that demolished all of our belongings after Hurricane Ida to the point that even if anything was salvageable - it got destroyed by the bulldozers when discarded into piles of rubble in the rain and then extreme heat. When i did the renters insurance and was advised 1000, 5000 or 10,000i though that was the deductible and choose the 1000. I lost entire living room kitchens and two bedrooms of furniture which is way more than 1000. I pray that the next time someone rents, that the insurance is explained better than it was to me. The insurance company will only cover the $1000. Please send the name of the Contractor Team that demolished all the belongings so I can submit request for compensation from them. Marissa.leal@intralox.com 501-760-8551

Rating:

1.0

Before Hurricane Ida came about, Ms. Deanna and staff maintained the uhaul facility to perfect conditions. Never had an issue with this uhaul site until Corporation came from Phoenix after Hurricane Ida to throw my most sentimental/prized possessions in streets as though it was yesterday’s trash. No one..absolutely no one..called and received my consent to dispose my property to streets, exposing it to the aftermath and elements of Hurricane Ida. I’m very disappointed and hope corporate rectify the situation at hand, compensation should be in effect.

Rating:

4.0

Maintenance did not replace light in front of Unit Besides that everything else was good

Rating:

5.0

They are great and helpful

Rating:

5.0

The lady’s that work on the front desk were very helpful!!!

Rating:

5.0

Manager was very helpful

Rating:

5.0

Staff very professional and friendly.

Rating:

3.0

I found everything good, My only concern is a refund of the rent paid thru October 2021. I only used the unit 5 days in this rental period and believe I should get a partial refund for time not used, Sincerely, M. Turner

Rating:

5.0

I have rented trucks from here also. Personally and professionally. Always recommend them to friends and business associates. Have always had wonderful experience with everyone. Thank you Elma Ledet

Rating:

5.0

Buen servicio

Rating:

2.0

I asked for the largest storage available and I was promised that. I paid $195.20 total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage Lois Sandifer

Rating:

5.0

This is the second time using this location, and we will definitely use this location again. The staff is super friendly, the units are very clean, and the prices are the best around. Would highly recommend this Uhaul location.

Rating:

5.0

Yes I'm sorry I hate l loss all of my stuff

Rating:

4.0

The staff is very courteous!

Rating:

2.0

I reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.

Rating:

5.0

Just awesome ladies

Rating:

5.0

Thanks for having me

Rating:

5.0

Amazing staff , all ever helpful to us! Definitely recommend :)

Rating:

1.0

Esta persona que es la manager de este establecimiento es una persona . Maleducada racista , Malcriada . Solo por que le pregunté que quería saber por qué me estaban cobrando 15 dólares más y me respondió obvio por que tu Targeta no tenía fondos y yo le dije eso es imposible esta es mi Targeta de negocios que uso todo el tiempo y tengo suficiente dinero en ella . Luego le dije que quería una prueba de los días que la Targeta y no pasaba . Luego comenzó a gritarme y ofenderme . No traspases mi counter no traspases mi counter . Yo e rentado U- haul por muchos años y siempre e tenido experiencias muy agradables . Pero definitivamente a esa localidad no regresó por el trato de esa mujer y no se lo recomiendo a nadie . Le dije que ahí no regresaba y me dijo aquí en le importa ok . Localidad 2828 Marietta st Kenner , La 70062 504-468-3444 😔😔😔

Rating:

5.0

Everyone was always so friendly and helpful to me

Rating:

5.0

i'll comment within the 14 days after the review has been sent. Thank you.

Rating:

5.0

Staff was friendly and units clean and easily accessible. Used this location before and had a great experience. Would highly recommend.

Rating:

1.0

The storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at all😤

Rating:

1.0

Se quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horas

Rating:

5.0

Keep providing excellent service.

Rating:

5.0

Thank You for being there; Daniel A. Rome, III CEO Nolaroma, Inc.

Rating:

5.0

Employees at your location are extremely friendly and they make the details very transparent.

Rating:

5.0

Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.

Rating:

5.0

Again another excellent experience

Rating:

5.0

Ms Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly. If we had to rent in this area again, we would use this facility. The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.

Rating:

5.0

Great Housekeeping

Rating:

1.0

Went online to make the reservation for a 10x15x8 Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5. Had to go to another one u haul n it was 95.00 a month more but had everything I needed

Rating:

5.0

The staff was outstanding!

Rating:

5.0

Teh staff is fantastic!

Rating:

5.0

This is my second truck and storage rental with U-Haul. Deanna and her staff in Kenner are friendly, knowledgeable, and provide excellent service. The facilities are clean and well-maintained. Couldn't be happier. Tom

Rating:

5.0

I am fully satisfied with U-Haul facility and service.

Rating:

5.0

The staff and manager was very accommodating and very helpful

Rating:

5.0

The staff are professional, friendly and always ready to help.

Rating:

3.0

Ok

Rating:

5.0

The gentleman that waited on me was very professional, he was quick and thorough. I was in and out. Completely satisfied!

Rating:

2.0

The staff was extremely rude.

Rating:

5.0

Thank you guys everything were perfect

Rating:

1.0

Poor customer service...

Rating:

5.0

William Lee was very nice and knowledgeable about the Uhaul facility.

Rating:

5.0

The people working here were very helpful, knowledgeable and welcoming. If I ever need storage again, I will return here.

Rating:

3.0

Not the friendliest uhaul facility.

Rating:

5.0

Thank you for your service!

Rating:

5.0

Friendly staff

Rating:

3.0

At the end they added some lights and made it more lighted , 80% of my stay there it was not well-lighted. Willie was friendly, the rest of the staff had dry personalities.

Rating:

5.0

Deanna is an excellent manager , I appreciate all her assistance.

Rating:

5.0

Everything was great!

Rating:

5.0

Everyone here is amazing, communication is on point! Thank you for helping me, my family an I appreciate it