Customer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North

3,014 reviews

1633 W Grand Pkwy N   Katy, TX 77493

(281) 394-1946

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 394-1946

1633 W Grand Pkwy N
Katy, TX 77493

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Personal que hable español

Luiggi Rodriguez Riera 
Rating:
4.0

Customer did not leave a comment.

sheng li 
Rating:
5.0

Customer did not leave a comment.

RICHARD BALLARD  |  First Impressions 
Rating:
4.0

I came in at 7 am to rent a truck from this location and the female receptionist seemed to be in a bad mood as if she didn’t want to be there. If only renting from this place once was what I did I could possibly see it being a bad day but I rented from this location two days in a row and she acted the same way both days. When asked how many hours I wanted to rent for I said until 5pm to which she responded, “we do it by hours, in a frustrated tone and then said, “I’m just going to put you down for 12 hours because I’m not doing the math”. I don’t know if she just isn’t a morning person or just doesn’t like her job. The customer before me asked her how her day was going to which she replied, “Terrible”, and then didn’t say anything else to the customer until she explained the agreement. I honestly don’t take it personally that she was rude I just don’t think people should be talked to like that when they come in for a service/product.

Daniel Nevitt 
Rating:
5.0

Customer did not leave a comment.

Steven Trosclair 
Rating:
5.0

Customer did not leave a comment.

Terry Thurman 
Rating:
5.0

I am very pleased with this great service

Jose Gonzalez 
Rating:
3.0

Picking up the trailer was a breeze. Very helpful employees. I immediately had a flat tire on the trailer but it was resolved very quickly and professionally. Dropping off the trailer was an entirely different experience. The location was to open at 7 am but the employee responsible didn’t even arrive until 7:02 and then informed me and 1 other customer we would have to wait outside until she “got her store opened”. She probably should have been there 10 minutes earlier. She seemed frustrated that the lot was congested and trailers weren’t where she wanted them. She said I would have to wait until she moved some trailers around but when I protested she just unhooked it from my vehicle where I had parked it (which by the way was in the group with the other trailers.)

Braxton Dailey 
Rating:
3.0

Truck has problem, it veers to both sides of the road.

Ivan Natera 
Rating:
5.0

Customer did not leave a comment.

Charles Kennedy 
Rating:
5.0

Everyone was professional and place was clean

Leonardo Galvan 
Rating:
5.0

There were relatively few parking spaces for customers. In fact, there was not a single one open when we arrived around 10:10am on Friday.

Edward Robertson 
Rating:
5.0

Customer did not leave a comment.

Jaime Torres 
Rating:
5.0

Customer did not leave a comment.

Angela Volinski 
Rating:
5.0

It was fast and simple process

Uriel Ulin 
Rating:
5.0

Had two equipment pick ups within a few days of each other, so I experienced two different crews at this location. I was pleasantly surprised by how hard working and professional both groups of employees were. I’m glad I’m not moving again soon, but if I was, I would make sure that I rented from this location!

John Burnaman 
Rating:
5.0

Staff were all courteous and friendly. First time using U-Haul and found the service impressive

Susan Hood 
Rating:
5.0

Excelente servicio

Jose Carvajal 
Rating:
5.0

The new hitch assembly was easy to place on the ball of the towing vehicle. However, U-haul should provide the 5/16 pin that goes through the hitch assembly as part of the rental to prevent the trailer from being unhitched from towing vehicle when parked overnight.

Christian Calvi 
Rating:
4.0

Customer did not leave a comment.

SABRINA PLATER 
Rating:
4.0

Staff very helpful but computer system went down while processing pickup which complicated things.

Charles Woods 
Rating:
5.0

Customer did not leave a comment.

wilmer Villasmil 
Rating:
4.0

Service at desk was great. Equipment in good condition and clean. Only missing the appliance dolly. Other than that the service exceeded expectations

Uriel Ulin 
Rating:
2.0

They shipped three out of four containers. Check the order for the number of containers

MICHAEL CLARK 
Rating:
5.0

can't think of anything. Young man who helped me check in on return was super nice...2nd time I've rented and he helped last time also. Very thin, though, he should eat more! :)

John Terry 
Rating:
5.0

Staff was friendly, knowledgeable, very accommodating and helpful with finding local places we needed .

Brenda Lopes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT LACHIUSA 
Rating:
5.0

Customer did not leave a comment.

Brenda Lopes 
Rating:
5.0

Keep up the great work

Jermelle Stlot 
Rating:
5.0

Customer did not leave a comment.

Larry Connell Falcon 
Rating:
5.0

Customer did not leave a comment.

Dyquan Simon 
Rating:
5.0

NA

Edwin Aleman 
Rating:
5.0

Customer did not leave a comment.

Griffin Hill 
Rating:
5.0

Customer did not leave a comment.

Donald Guerrero 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE WELLS 
Rating:
1.0

See above comments

debbie morales 
Rating:
1.0

Customer did not leave a comment.

Nathan Le 
Rating:
5.0

Customer did not leave a comment.

Robert Saxon 
Rating:
5.0

Everything was nice and staff polite thank you very much!

Yadira Martinez 
Rating:
5.0

Customer did not leave a comment.

Darrell Stanley 
Rating:
5.0

The team at this location is the absolute best!

Lynnette Joiner 
Rating:
5.0

Subject: Request for extension and fee waiver

Javier Morales  |  Overall Experience 
Rating:
3.0

difficulty returning

Leandro Velozo Mauri 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RIVERA 
Rating:
5.0

Great pickup and drop off! No hassles. Will do business again.

Barney Harris 
Rating:
5.0

Customer did not leave a comment.

VINCENT NGUYEN 
Rating:
1.0

The Katy location required WAYYYY too much that the other UHauls we have used never did. It just caused the pick up process to take longer than expected. The other location for drop off was suppose to be open till 8pm and they were close around 445pm. Their key drop box doesn’t even have a label and the whole return process took so long and just wasn’t good. Never would use either locations again.

Clarissa Soliz 
Rating:
5.0

Customer did not leave a comment.

Mary Mcclellan 
Rating:
5.0

Customer did not leave a comment.

Julie Arciniaga 
Rating:
1.0

Bad customer service

Daniel Pham 
Rating:
3.0

Customer did not leave a comment.

Tracey Revels 
Rating:
3.0

Guy was slow and he took to long. They didn't have the unit I needed.

carroll williams  |  First Impressions 
Rating:
5.0

I am satisfied with the speed of the reception, thank you!

Ronald Cartagena 
Rating:
3.0

Customer did not leave a comment.

Brandy Stripling 
Rating:
5.0

EXCELLENT STAFF, GIVE ALL A RAISE!

James Callahan 
Rating:
5.0

Customer did not leave a comment.

TREVA CHRISTOPHER  |  First Impressions 
Rating:
5.0

Staff member was friendly and very efficient

Amanda Smith 
Rating:
5.0

Customer did not leave a comment.

AMBER KNOX 
Rating:
5.0

Customer did not leave a comment.

HELEN LAZARE 
Rating:
5.0

Customer did not leave a comment.

EDITH LOZANO 
Rating:
5.0

Hands down best/easiest return experience I've ever had with a truck rental.

Joseph Wanja 
Rating:
4.0

Customer did not leave a comment.

Cathie Gagne  |  Overall Experience 
Rating:
5.0

very satisfied

Bill Edevane 
Rating:
5.0

Customer did not leave a comment.

David Sell 
Rating:
4.0

The return process should be easier in the app.

Hector Garcia 
Rating:
5.0

It’s hard to improve greatness 😀

Bobby Broils 
Rating:
4.0

The vehicle didn’t go past 70 it was like it had a governor on it and the speed limit was 75

danon CHALKER 
Rating:
5.0

I would like to say I recommend Amber, she is a very multitask person who help customers and answer all your questions, she also will go far the miles to give you a great customer service experience. Amber and all the team are Awesome. I want to Thank Amber, Mark, Sterling, Jamal, Karen and all the rest of the team. God Bless you and Please keep been Awesome.

EVELYN GARANTON 
Rating:
3.0

Customer did not leave a comment.

Lashonda CAGLE 
Rating:
4.0

Customer did not leave a comment.

Bradley Reynolds 
Rating:
4.0

Faster online check in for trailers would tremendously improve the experience.

Eduardo Castellanos 
Rating:
5.0

You all were great! Jamal was very helpful and answered all of my questions. He provided me with outstanding customer service.

Dolly Sanchez 
Rating:
5.0

A great experience. I have rented from uhaul many times over the years, never had any problems. Rented once from another company and was not satisfied. Uhaul is the best

Cheri Underwood 
Rating:
5.0

Customer did not leave a comment.

JARED SPINLER  |  Overall Experience 
Rating:
1.0

After two days off my return, I got charged $104.00 for damages, I went back to the location and the manager told me she will return my money back, but she can’t do at the moment, later I get a email with the refund of $87.00

Lester Hernandez 
Rating:
4.0

Customer did not leave a comment.

Gondelino DeGuzman 
Rating:
5.0

Customer did not leave a comment.

Hector Garcia 
Rating:
5.0

Trailor had dirt clods, small piece of a rope and the haul attendant cleaned out trailor bed with air hose for me, thanks for that

stephen kallina 
Rating:
5.0

Very friendly team members and highly aware of meeting the needs of the customer were very prominent and they exceed my expectations, I will use and recommend this location in the future.

David Woodham 
Rating:
5.0

nothing great service

Nina Bodden 
Rating:
4.0

Personnel at the front desk was helpful. Personnel underneath the canopy outside was not as helpful. He did not know how to perform the drop-off from an out of city location.

VINCENT NGUYEN 
Rating:
2.0

The Sunday crew was oddly rude and unknowledgeable, making me feel uncomfortable leaving my stuff in the storage unit. I'm slowly emptying the unit into an extra bedroom of a friend's house. The card provided to me by the office only works on the large sliding door which is locked at night ( I work nights ), I don't have access to the smaller door. Hopefully, I will never have to deal with this U-Haul ever again. I wanted to punch the manager, dearing closing hours but restrain myself. I hate companies with bad work ethics, and obviously U-Haul prays on the needs of it's customers. I'm constantly thinking about my stuff being in that unit, it doesn't feel safe.

benjamin suda 
Rating:
1.0

Son unos ladrones estafadores, me robaron 450 dólares supuestamente por una pintura rayada arriba en el techo de una bands algo que no es cierto. Estafadores.

David Monzon 
Rating:
5.0

Customer did not leave a comment.

Daniel Winkles 
Rating:
5.0

Great customer service!

Amanda McIntyre 
Rating:
5.0

Customer did not leave a comment.

Kimberly Millard 
Rating:
3.0

When I went to return the truck at 1AM it was extremely hard to find the Dropbox for the keys! Also I’m being charged $30 for gas but I don’t even know what the gas was on when I got the truck and I had nothing but issues with U-Haul since the day of booking. Also I needed help getting the dolly into my car but the associate just walked back into the store.

JANELLE BOURDA 
Rating:
5.0

Customer did not leave a comment.

Mark Romero 
Rating:
5.0

Customer did not leave a comment.

Bob Moschetta 
Rating:
4.0

Second time renting from this location in the last month. People are friendly and process is quick.

Randy Murdock 
Rating:
5.0

The rental agent and manager were very informed, helpful and patient with my son and I. Because of their attitudes we are renting another truck in a week.

raye hecker 
Rating:
5.0

Clean vans and location great staff

john Alcanco 
Rating:
5.0

The storage unit was very neat and well maintained. The app didn't work for signing up but the staff got me in. For some reason when I scanned my access card and then opened up my unit, the alarm tripped. Not sure why because the card reader said, "Welcome back Mark, access granted." I moved my things out with out any further incident. The auto payment really helped me while I was tracking bills for 2 houses in 2 different states.

MARK VONKAMPEN   |  Overall Experience 
Rating:
4.0

App still has bugs, quicker more automated digitalized pick up for trailers

Eduardo Castellanos 
Rating:
4.0

The low gas amount was inconvenient and there was a maintenance notification that made taking the odometer photo difficult. The pick-up was very easy and there were a lot of vehicles at the location which was helpful because many locations didn't have what I needed.

SHANNON CASEY 
Rating:
5.0

Customer did not leave a comment.

Darrell Gorman 
Rating:
4.0

Check the alignment on the trucks before renting them out.

Jose Angel Zamorano 
Rating:
5.0

Customer did not leave a comment.

Doug Beall 
Rating:
1.0

Hi ., These people charging more ., I just used 30 miles.. they charged for 100 miles .. in urgent I didn’t take any pictures of the miles.. they just telling you got some text messages..I have to fill with photos. Thanks

ugandhar moturi 
Rating:
5.0

Customer did not leave a comment.

VANESSA VELASQUEZ 
Rating:
5.0

Customer did not leave a comment.

Jose Barboza 
Rating:
5.0

Customer did not leave a comment.

Thaddues Estes 
Rating:
3.0

Personnel was quick - TOO quick speaking about the return and TOO busy to check me out and provide any end of rental paperwork. I was nearly 24 hrs early, correct on my mileage, and filled the gas tank to the level we started -- but I would have liked the reassurance of the paperwork confirmed.

Cynthia Marks 
Rating:
5.0

Customer did not leave a comment.

Xiomara Ortiz 
Rating:
5.0

Customer did not leave a comment.

Christopher Johnson 
Rating:
5.0

Location was fine but the self drop off app is terrible. Took photos four times and it kept deleting them. Finally just left the key with someone at the desk. I’ll never use it again. Waste of time.

Tim Reed 
Rating:
5.0

Customer did not leave a comment.

Ninika Nnaji 
Rating:
5.0

Customer did not leave a comment.

James McFadden 
Rating:
5.0

Had a storage here for almost 3 years and it was great! Only reason I don’t need it anymore is cause I’m moving into my own apt so I have much more space.. I’ll definitely use this location again in the future if needed. Thanks for keeping my stuff safe !!

Destiny Martinez  |  Overall Experience 
Rating:
5.0

GREAT CUSTOMER SERVICE. THANK YOU!

Lola Wells  |  First Impressions 
Rating:
5.0

Lady (red brown hair - late 30’s) was incredible!!! Seriously great at her job!! Actually helped check out 3 people at the same time…using different stations!

Molly Trautwein  |  First Impressions 
Rating:
1.0

Will not be coming back at all

Daniel Perry  |  Overall Experience 
Rating:
5.0

Kristina was sent from above. She made the last part of my move, from across the country, easy and stress free. Her personality and attention to detail made me feel so comfortable. I met her on Thursday and hoped when I scheduled to come back Saturday, she would be there because we ended up making last minute decisions. She is the best. I just found out she is the General Manager, and I am NOT surprised. I am still in AWE on how she made everything happen in MINUTES, I mean minutes. We left our key home, went to get it, came back, and everything was ready for us to unpack and go since we had an Ubox. The team around her was also very nice, knowledgeable, and extremely helpful. I am blessed to live close to this location, and I hope to pop back inside to say hello!!!

Burneeka Tindale  |  First Impressions 
Rating:
5.0

Great experience Amber initially helped me get my storage unit, Mark helped get my tow unhitched and was very informative and was just great… Brandon was also helpful with my return. Thanks to all the staff you were all so helpful and made my move much easier

Lena Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen Ortiz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANDREA PLEASANT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine ODonnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Yetter  |  Overall Experience 
Rating:
2.0

The showing of storage space online was misleading when I arrived to access the space and therefore I had to immediately upgrade the unit which became costly and over budget. I was disappointed with experiencing miscommunication regarding auto payment for my shipment. And when I originally reserved the storage online 11.5.23 my next monthly payment reflect 1.6.24 but when I arrived in person and upgraded the next payment was for 12.6.23. I have spent too much with doing business at UHaul for this to happen upon my arrival as a first time customer.

DEBRA SIMpsON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

veronica sturges  |  First Impressions 
Rating:
3.0

Prior to the end of my lease, there was an issue with the back fence where it had been pried open. Due to the population around the facility that worried me sometimes however, sadly prior to moving out, I discovered that the unit I was renting was not up to standard, and due to heavy rains that had not occurred during my lease half of my items were destroyed by water. These items included household furniture, furnishings, clothing, and shoes. The other items that were in paper boxes, if they were not destroyed, severe mildew and mold.

Karen Shanklin-Oakes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Santana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariano Garza  |  Overall Experience 
Rating:
5.0

I love the staff and location! I always felt protected (it’s very secure), great system and very efficient and courteous staff. Definitely recommend!! Appreciate you guys!!

erica wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tryston Westcott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARA WARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY CROSS  |  Overall Experience 
Rating:
5.0

..

leonardo cano  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jasaun Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivy Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichole Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Scott Clifford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISSA LEE-HALL  |  First Impressions 
Rating:
2.0

It took 6 days to get an account closed out after telling the manager on-site, texting the manager on the 24-hour access message, closing out on line, calling customer service. Finally had to show up in person to get it closed out. Apparently they had the unit already cleaned out, a new lock placed on it but someone forgot to press ‘submit’ to close out.

Pamela Wakefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED SPINLER  |  First Impressions 
Rating:
5.0

Did a great job I would come back

CAMERON NORWOOD  |  First Impressions 
Rating:
1.0

I would comment but don’t want my storage unit to be destroyed

Brenda Bass  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Gentry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy BLACHFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA PARRISH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Orduna  |  Overall Experience 
Rating:
2.0

Rude/unpleasant staff with absolutely no patience.. looks like they had a new girl there and she’s asking them for help w/ the look of confusion on her face, they’re brushing her off and speaking to her as tho she’s irritating them in front of customers. They provided a storage unit, on the 3rd floor, wayyyyyy to the back. I asked if they had anything closer near the elevator and she advised that’s all they had.. when I got to the 3rd floor with my first load, immediately off of the elevator were green tags for available units leading to the back of the bldg where my storage unit was. So she in fact lied about availability. And it’s supposed to be climate controlled, no air was circulating, through out the bldg, nor the elevator. I didn’t even bother going back to the office because I had already driven 15 hrs from FL. Neglecting to mention I couldn’t even return my vehicle in at the same facility where my storage unit was reserved. Uhaul sent me 15 min out the way to return my vehicle.

Shavonda Boykins  |  First Impressions 
Rating:
1.0

Staff are all rude!! Maybe they’re understaff or just mean.

Oscar Aranda Colchado  |  Overall Experience 
Rating:
1.0

I came in to rent a U-Haul storage unit was not explained any of the access information by the person who helped open my storage unit. I called and spoke to representative who told me that I could not gain access until the next morning at 8:00 AM due to the sliding door closing promptly at 5:00 PM on Sunday. Therefore, I had to leave all my personal belongings in the hall on the second floor because I was not able to get back inside the building to secure my items and lock the unit. An employee should have provided a tour of the property and showed how to properly utilize the sliding door and the after hours man door that nobody said anything about. Worst experience ever renting a storage. When I called this morning, another representative told me that I could access my unit from 5 AM until 10 PM! The inconsistencies of information provided on access times and lack of customer service in showing me how to use the key card to access the building are my issues and concerns.

Tanisha Sparks-Gomez  |  First Impressions 
Rating:
5.0

Great service

JESSICA STARLING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Scott Clifford William Scott Clifford  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Enjoni West  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jerilyn Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Orduna  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andrelyn williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Orduna  |  Online Move In 
Rating:
5.0

Clean hallway floors.

Ebony Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSICA STARLING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHAUNE THOMPSON  |  First Impressions 
Rating:
4.0

I would have given an excellent as the status but I did have an issue with my security card at one point. But other than that, the staff was very professional and I definitely would recommend this place for storage and moving.

Nikki Alexander  |  Overall Experience 
Rating:
4.0

Only issue was there was initially, a misunderstanding in reference to a promotion/ special being honored. After the supervisor Kristina came in, the issue was then resolved.

TIMOTHY BLAKES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Cortez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christy harney  |  Online Move In 
Rating:
5.0

Great customer service!

VICTORIA REYES  |  Overall Experience 
Rating:
1.0

Charged me after I requested move out for an extra month, completely ignored my other move out request.

John Felten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Bullock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Rump  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Palmour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Medlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Zambrano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Greg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcus Johnson  |  Overall Experience 
Rating:
5.0

I have had great experience in this facility for many years. People are great, great customer service very clean store.

Indalecio Perez  |  Overall Experience 
Rating:
3.0

Overall experience was great. One thing I don’t like is the lack of communication. I paid for at 10x10 but was given two smaller units instead which kind of made it inconvenient.

Erica Wallace  |  Online Move In 
Rating:
2.0

I chose below average because uhaul skagit valley location are some racist people. Specifically the manager of the location.

Antwain Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nabil Elfakih  |  First Impressions 
Rating:
5.0

personnel at this location are professional and ready to assist in any way possible.

Ross Heiland  |  Overall Experience 
Rating:
5.0

Great staff from first contact. Helped after unable to secure unit online. They were quick efficient and friendly. Total rental time was less than 15 minutes while they were through with operation of the storage. The code and card for access is a great idea for those who sometimes go cardless like myself

laturvis patrick gladney  |  First Impressions 
Rating:
4.0

The facility was just fine, the constant badgering for a review is annoying.

Mark Abbruscato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad Mills  |  Overall Experience 
Rating:
5.0

Your employees was helpful and lock my door when I did not lock it right

willie leary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha Preatto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Jackson  |  Overall Experience 
Rating:
2.0

Storage units are very small!!! Your expected to stack very high and be unsafe!!!

Tammy BLACHFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Bush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Camp  |  Overall Experience 
Rating:
2.0

I was charged a $25!cleaning fee. I left the uhaul clean and left no belongings behind. I also did it receive the size storage I requested.

BILLYE WASHINGTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tia Harris-Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roberto Esquivel  |  Online Move In 
Rating:
5.0

By far one of the best U-Haul Storages in the USA. Thanks

Ernest Pope  |  Overall Experience 
Rating:
5.0

Outstanding service from the top to bottom. Best Uhaul I have ever dealt with.

John Chandler  |  First Impressions 
Rating:
2.0

The Manager was rude and extremely racist. She was NOT friendly on any terms and I will NEVER do busy there again!!!

joy holland  |  Overall Experience 
Rating:
1.0

My storage unit was auctioned off before I could go and pay for it. I spoke to someone and came to an agreement for paying off my unit. There was lack of communication for corporate to the facility who had my storage and lost all my personal belongings that was personal to me.

tahanna thorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juleidi Nunez  |  Overall Experience 
Rating:
5.0

By far, one of the best storage facilities I’ve ever used! I just didn’t need the unit any longer. If there comes a time I will need one, I’ll be back!

Jeff Geyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy John-Gilkes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marien Hernandez Aguilar  |  Overall Experience 
Rating:
3.0

Elevator was broken down for too long. We had to lift extremely heavy stuff up the stairs it was too heavy and difficult to do because we couldn’t take our stuff back.

LINDA OMENE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTAL HAYES  |  First Impressions 
Rating:
5.0

Everyone from renting the truck to getting my storage unit was at best, Great!! Thank You All for the help!!!

William Lumpkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaqui Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anton mawhood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Lovato  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyedda Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Labhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly McAnally  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Ramirez  |  Overall Experience 
Rating:
5.0

Amber was extremely helpful and accommodated me and my storage needs as best as possible.

joy holland  |  First Impressions 
Rating:
5.0

The employees here are great.

Kristina Estes  |  Overall Experience 
Rating:
5.0

I used this facility for two years. Everyone was always helpful. The cleaning person in the indoor storage is awesome and very helpful!

Tanya Willis-Pomares  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL HINDMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Bebeck  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ivy Williams  |  Online Move In 
Rating:
1.0

I called ahead and booked a rental truck as well as a small storage unit. This was an unexpected storage and move of items for a business trip that I was on in Katy TX and I had to fly out in a few hours, so I was in an extreme time constraint. The gentleman on the phone was very helpful, gave me rates, secured a truck, etc. I explained that I would be there in 20 minutes and he had everything for the truck ready. Upon arriving to the location I was handed off to a blonde lady whom I verified that although I was given a 3rd floor storage unit that they had an elevator. She said they had an elevator and I signed all the documents for the storage unit as well. I then left to grab the pallet of materials that I was putting in the storage unit. 30 minutes later I came back to the storage place and was told that, although there is an elevator, that it was broken and I would have to carry everything up to the 3rd floor. I asked the blonde lady why she said that there is an elevator when it's broken and she said "because we do have an elevator". She immediately developed an attitude when I explained that I cannot possibly carry everything by myself up 3 floors (some of the things I'm storing weigh over 500lbs). I explained I'm on a time constraint, that I explained that in person and on the phone and I don't appreciate being mislead and lied to. She then told me to stop raising my voice (I have laryngitis and cannot talk without attempting to talk loudly), that she's not lying, that they DO have an elevator (whether it's actually working apparently is a non-issue to her) and that instead of trying to find another location with adequate storage or being proactive in any way, she said I'm not welcome anymore and she's canceling my storage unit. I had to ask twice for proof that it's cancelled, she yells at me that she's canceling it, grabs the paperwork out of my hand, tears it up and throws it away. In addition to the wasted time, soaking wet conditions, having to unpack and repack the truck, this individual was the rudest, most unpleasant person I've had the pleasure of dealing with in years. Under no circumstances would I employ her and I hope she never deals with another customer again. So instead of using this location I simply went next door, had an incredibly pleasant experience there, paid more for the unit but it was totally worth it. This blonde "manager" is going to ensure that the storage place next door is a successful business for as long as she's employed at your company. Until then I'll never use uhaul again for personal or business purposes.

chad spjuth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JO ANN DE NICOLA  |  Overall Experience 
Rating:
5.0

Very good service

Christopher Dimes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSET PAZ DUQUE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bhavna Singh  |  First Impressions 
Rating:
5.0

They should give you a discount for the 5x5x5 on the 5x5x10

Carlos Manzanero  |  First Impressions 
Rating:
5.0

Worked very well, efficient and friendly.

David Head  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Santosh Mukka  |  First Impressions 
Rating:
5.0

It was great costumer service

Donald Paul Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Moore  |  Overall Experience 
Rating:
2.0

I requested to end contract in February March and April I was told I had to remove my kick which I did months ago. The manager with colored hair there is very rude and disgusting to all of the customers.

Tirnece Hall  |  Overall Experience 
Rating:
5.0

Amber is the best!!!

Jeff Geyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Johnson  |  Overall Experience 
Rating:
5.0

Move out date was 3-24-2022. I was very please with this facility except the elevator did not work several visits.

Zelma myers  |  Overall Experience 
Rating:
2.0

broken elevator i had to carry a lot of boxes using stairs all i heard from stuff was " so sorry elevator is out of service" no help no nothing

Dariusz Gabrys  |  First Impressions 
Rating:
4.0

We have rented u-haul trailers about a dozen times in the past couple of years because of rebuilding and moving due to Hurricane Harvey flooding. A discount on storage would have been nice. When we were ready to empty the storage unit, the elevator was broken. We had to wait another two weeks to be able to come back and empty the storage unit because that is when our help was available. We think it is wrong that rental is not prorated.

Elisa Rivera-Hayes  |  Overall Experience 
Rating:
5.0

All good during the whole time of the service agreement, will definitely come back !!

JUAN HUMBERTO PEREZ ALDANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie Brown  |  Overall Experience 
Rating:
3.0

I just don’t like waiting on the elevator. Stairs should be available without being penalized for opening the door to get out. I waited 15 for the elevator. Not happy with. That but everything else is fine.

Natalya Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hennynel Doyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA TAYLOR  |  Overall Experience 
Rating:
1.0

Manager doesn’t do her job and was very rude

Angela Johnson  |  Online Move In 
Rating:
5.0

The staff was very accommodating, knowledgable and friendly. With the situation of staff shortage you can tell they are hard workers under stress. There is no need for such extended hours with all the 24/7 options they have available.

AMber St Pe  |  First Impressions 
Rating:
5.0

Thank you! Everyone was helpful, knowledgeable and nice. I would definitely come back.. :)

Aracelle Rincon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin rutan  |  Overall Experience 
Rating:
5.0

Kristina helped me get a truck and a storage unit and was extremely helpful and kind! She made the experience so stress free and I definitely wanted to make sure to give her a special shout out!

Miranda Penton  |  First Impressions 
Rating:
3.0

I was charged for a months rent after I moved out on 21 Jan 2021. I called on 22 Jan 2022, I was told I would be refunded on my credit card. I have not been refunded yet.

Henry Farar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARAMIDE VANESSAO FERGUSON  |  Overall Experience 
Rating:
5.0

We rented a truck, then needed a storage building. The whole process went smoothly.

Judy Brown  |  Overall Experience 
Rating:
4.0

The Bathrooms were disgusting, I arrived closer to 11pm and went the next morning and the bathrooms were not touched.

Justin Gonzales  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristyn Grimes  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE DERBY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Cirelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mystery room  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mystery room  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billy Pool  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwen Moreno  |  Online Move In 
Rating:
5.0

The service was excellent from beginning to end. From renting a U-Haul and storage piece of cake will definitely recommend.

Telishia Stevens  |  First Impressions 
Rating:
3.0

Gentleman at desk seemed confused with my online check in and almost charged me twice but we got it figured out and things went well

Callie Magoulas  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

noman javaid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN REYNOLDS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rafael Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Virgilio  |  First Impressions 
Rating:
3.0

I rented at this facility because it was supposed to be 24 hour access but I didn’t get it on both units, and it was removed from the one that did have it. No explanation why it wasn’t provided for both units or why it was removed from the one. I feel mislead.

Liane Jacobson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracey Kim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Cirelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Bollat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar Ferreyra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Cardenas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Barnes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Liane Jacobson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cody Reyher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry Harrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Leon  |  Overall Experience 
Rating:
1.0

2nd time taking our deposit & charging us over to be overdrawn in our account gets attitude end We call never had money reversed worse customer service

amanda Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA ROCHA  |  First Impressions 
Rating:
4.0

The service was very good.

Kenneth Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA TAYLOR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jackie Wright  |  Overall Experience 
Rating:
3.0

Some employees are great in that location. Others are just not helpful at all. One guy didn't even look up to say hi even after I said hello. If I didn't say I'm there to pick a lock, he would not even say anything. After I got the lock, I said thank you and no response back. So i just left. Other than that dude, everything else is ok.

Rosemarie Castillo  |  First Impressions 
Rating:
5.0

The staff were attentive, knowledgeable, accommodating, and pleasant. The systems in place are easy to understand and help movers safely store their belongings. I would use this facility again. Thank you.

Omar Small  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben Mendoza  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KERRY SCOTT  |  Overall Experience 
Rating:
2.0

No one was there to help with the unhooking of the trailer. No one answered the phone either. Definitely don’t recommend this location

Henry Farar  |  First Impressions 
Rating:
5.0

My experience was extremely pleasant.. The staff was welcoming and helpful..I would highly suggest this facility to friends and family members..

Jackie Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maureen Chavez  |  Online Move In 
Rating:
5.0

Kristina and Amber are awesome. They are always there to help and answer your questions.

John Doe  |  Overall Experience 
Rating:
5.0

Worker was super friendly and extremely helpful

Meaghan Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lesley Hewitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA NIXON  |  First Impressions 
Rating:
5.0

I received very good service. My reason for leaving was that I needed a bigger storage area and there were not any available so I had to go elsewhere. Thanks!

Lupita Cerna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Braddick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Briggs  |  First Impressions 
Rating:
4.0

Had spiders in the unit.

hoyt wauhob  |  Overall Experience 
Rating:
2.0

Too hard to get to loading unloading area due to all the trucks being returned block the way.

mark schiller  |  Overall Experience 
Rating:
2.0

The female workers was not polite when it was time to empty out my storage. Apparently I had 2 separate accounts and one wasn’t paid on time because of that reason they put a red lock on my unit but did not call or email me instead they sent a letter to a family member for a reminder as if the person lived in Texas how sad I will make sure I don’t use that same storage unit as long as those rude people are there

Quenzetta r ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Clark  |  Online Move In 
Rating:
5.0

Excellent service

Joy Guillory  |  First Impressions 
Rating:
4.0

I was given a storage pass card but I was not told how to use it and when I was suppose to use it. So every time I went into the storage the alarm would go off..when I returned my truck the guy behind counter told me what to do.

Brandi Lewis  |  First Impressions 
Rating:
5.0

The front desk staff was very kind and helped me make last-minute adjustments for my storage needs. Additionally, a member of the truck staff assisted me in temporarily airing up one of the tires on my personal car (I had hit something on the drive to the facility and my tire was nearly flat when I arrived). The patience, kindness, and expertise of the staff made my move/storage experience as positive as possible.

Heather Barreda  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEROME EDWARDS  |  First Impressions 
Rating:
5.0

Staff was nice

Tracy Provost  |  Overall Experience 
Rating:
5.0

Every visit is pleasant and moves as quickly as possible. I would use them again.

CATHERINE PICKERING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armando Madrid  |  Overall Experience 
Rating:
5.0

Very exceptional service. All attendants were very helpful and professional.

Darryl Chandler  |  Online Move In 
Rating:
5.0

I was very impressed with not only the staff, but with the overall security of the facility itself…

Lester Bashaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

calvin meyers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA DE VRIES  |  Overall Experience 
Rating:
5.0

Great customer service. Very nice facility.

Ababacar Ndiaye  |  First Impressions 
Rating:
1.0

Website cited street level access, which to me implied that there would be vehicle access, there is not. The lady who helped me was extremely short and rude.

Nicholas Jarrett  |  First Impressions 
Rating:
4.0

Friendly environment

Kenswill Egboh  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KERRY SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSELL BARRERA  |  Overall Experience 
Rating:
5.0

Friendly and helpful associates! Everything was explained. Faculty was clean. Plenty of carts to get your items in and out.

CATHERINE PICKERING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakob Eaves  |  Overall Experience 
Rating:
5.0

The entire staff were welcoming and very knowledgeable of all their storages and products!

Tyikee Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jakob Eaves  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norvin Hernandez  |  Online Move In 
Rating:
5.0

The manager was amazing I would recommend her

WANDA LOUISE PINK  |  Overall Experience 
Rating:
5.0

Excellent service, I was in need of storage for my mom; and you guys were awesome starting from the customer services to the facility. My mother moved into permanent housing, reason why we didn't have a need to continue utilizing the storage Thank you very much

Jessica Lopez  |  Overall Experience 
Rating:
1.0

The after hours door stopped working after I signed up for the unit. I came to retrieve some items one night and couldn’t access my unit. There wasn’t a note posted to indicate the door was broken. I called every number posted outside the door, including the General Manager. As of the date and time of this comment, I have not received a call back from the GM. Someone called me and said that they told me the after hours door was not working when I signed up; however, I have no recollection of being told this, I didn’t sign anything acknowledging I was told (and I wouldn’t have signed up because I needed access after store hours) and there weren’t any signs posted. Additionally I was able to access after hours once or twice after I signed up so, in my opinion, that supports my position that I was not informed about the door. The day after I wasn’t able to access my unit, I got off work early to get to the office because I thought it was just a access card issue. That’s when I was told the door wasn’t working and no one had any idea when the door would be fixed. The staff recommended I contact the GM but of course that was useless because I’d already done so and hadn’t received a response. I ended up submitting a customer action report (#3164929) and the GM still didn’t have the courtesy to contact me. A different worker contacted me, stating what I outlined above. This was by far the worse experience I’ve ever had with any storage or moving service. I find value in Uhaul trucks but will never use a storage unit.

Kamisi Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Pool  |  First Impressions 
Rating:
2.0

I like the first person who received the tow dolly. However when I returned the 20ft. Truck, the lady was rude. I asked how long I need to wait. She abruptly said ( I am doing payroll I don’t have time for you and the other girl is busy.) I asked her for a receipt and she said I should have done it online if I wanted that. I never received a confirmation from anyone my rental was checked in. When i told her the key only opened the passenger door she syed and said ( I got it loudly ). It was the rudest attitude. I was there by 7am. She should have had a kinder spirit

TERRI MICHELLE FARLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rizwan Ali  |  First Impressions 
Rating:
5.0

Thank you for unhooking my transport from my truck so I could unload. and I appreciate you offering so many moving carts to make the trips to my unit manageable.

Azjah McDuffie  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason Oliver  |  Online Move In 
Rating:
5.0

Everyone was very friendly and helpful. Wonderful experience,

Shari Hudgens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

akisha lakes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor Grau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Innocetta Amerson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hennynel Doyle  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TERRICKA VAUGHN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassondra Hardy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Light  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manisha Hitts  |  Online Move In 
Rating:
2.0

Poor customer service and no one is available on site after office closes in case of minor emergencies.

BRENDA ZAMORA  |  First Impressions 
Rating:
3.0

The only reason I say this is because the associate who made our contract was supposed to charge me for the 24 hour access, a mistake was made and it was not put on there. I had to return the 15 foot moving truck by 1:45 AM. We made it there just in time to unload and check the truck in. I tried to open the after hour door, it said sorry not in service. We attempted to call the GM many times, we had to sit out in 55 degree weather with our stuff sitting in the parking lot right out side the sliding door until someone came at 6:50 and opened the door for us to begin to load it into our unit. Our main issue was that no one would answer at the after-hour help number. Other than that it was great, the location is beautiful and very well maintained.

Jolene Hutson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Riveros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nellie Montgomery  |  First Impressions 
Rating:
5.0

Todo muy bien

Yenier Corzo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Brewer  |  First Impressions 
Rating:
5.0

Staff very helpful

Jeffrey Marten  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Updike  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liz Elgin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted Chinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADETOKUNBO BAMTEFA  |  First Impressions 
Rating:
5.0

Outstanding! Kristina and the staff were so helpful during our recovery process from Winter Storm Uri. Would highly recommend.

BRUCE STEPHENS  |  First Impressions 
Rating:
5.0

The staff was very friendly. I was super happy with the service. I was going through a very hard time. They made my day look better. I want thank them from the bottom of my heart. The freeze destroyed our home. And they help quickly with a truck and two units. Happy happy happy

INDALECIO RODRIG PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daylean Romero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL TRUJILLO  |  Overall Experience 
Rating:
5.0

Great customer service and the employees were very professional.

Garvey Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Mbong  |  Overall Experience 
Rating:
5.0

Very good service friendly Biebel and professional

MACK NEIL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE BROYARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER COLDWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Spears  |  First Impressions 
Rating:
5.0

The staff was exceptionally helpful.

DAN ALBERICO  |  Overall Experience 
Rating:
5.0

The Manager was extremely helpful and courteous and patient.

Mary Martin  |  First Impressions 
Rating:
5.0

Excellent staff here. They always go above and beyond. I will recommend this U-Haul to my friends and family.

Moises Garcia Rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL TRUJILLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA GATES  |  First Impressions 
Rating:
1.0

We were over charged every month we were there. When we moved out again we were charged for an extra month. I have used Uhaul for more years than I can remember never and until this time never had any issues. Afterwards this experience I will NEVER use Uhaul again.

Robert Liston  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Greg Betts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Miller  |  Overall Experience 
Rating:
5.0

The general manager Kristina was very helpful. She went above and beyond to help us with our moving and storage. She was very kind and also understanding with everything going on. I’ve seen customers come in and belittle the employees here, but what these customers don’t realize is that these employees are here still helping in the middle of everything going on with all this COVID stuff. So to all the employees at this location keep y’all’s head up and keep doing what y’all are doing.

Ashley Strelow  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Clarence Jones  |  Overall Experience 
Rating:
3.0

The manager attitudes stinks.

Aldo Jaquez  |  Overall Experience 
Rating:
5.0

Amber was amazing. She really knows her stuff. There was not one time that I needed something that she was not able to assist me with it. Uhaul has chosen a great employee to be the face of their business.

PENELOPE MCCORMICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garvey Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monica Munoz  |  Overall Experience 
Rating:
2.0

Rude, rude, rude staff. Not helpful. Dark storage rooms. Never dealing with U-Haul ever again. Would never suggest anyone else go to U-haul.

Sylvia Slawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Evans-Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil Phillips  |  First Impressions 
Rating:
5.0

Very awesome staff. Thank you for hiring great people.

Sthugh Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zulema Hindman  |  First Impressions 
Rating:
5.0

Very friendly and helpful. Thank you!

Jean McGinnis  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Esteban Aguilera  |  Overall Experience 
Rating:
5.0

Kristina is great. Will recommend this place

Dominic Cobb  |  Overall Experience 
Rating:
4.0

Overall, the experience was great. I didn't have any problem with my things, the storage units were easily accessible, clean and well taken care of. I felt uneasy going into the main office area because no one ever wore masks. I will have to think twice about storing with U-Haul in the future as I don't really understand why they don't pro-rate rent, that's money I could save, which is especially essential during these hard times. Oh well.

Haley Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL SOLIVAN JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy Tankersley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Romualdo VAZQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMUEL SOLIVAN JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew kelley  |  Overall Experience 
Rating:
5.0

Great service, the managers there are awesome.

Dominic Cobb  |  First Impressions 
Rating:
5.0

The best customer service I have experience in a while

Christopher Jessie  |  Overall Experience 
Rating:
1.0

Your staff is to lean, I was there four hours just putting my truck on the trailer. You can’t except one person to do everything in the morning. There should be two people on site at all times!!!

John OMalia  |  Overall Experience 
Rating:
5.0

Kristina and Ryan are awesome. They helped me get into a storage room at the last min. They walked me through everything on how to get in after hours. They made my move a lot easier. Thank you

Kristina Estes  |  First Impressions 
Rating:
3.0

I bring to my new house a big rat in the refrigerator

Jorge Ramos  |  Overall Experience 
Rating:
5.0

clean, helpful, affordable, safe

Marilyn Buford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin nally  |  First Impressions 
Rating:
5.0

I really appreciated the above and beyond customer service that I received from Ryan helping me with my storage situation. I also appreciate how he has extended the services to me at a better time due to the current situation the USA is facing. Thank you again Ryan.

Marjorie GUILLORY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD RHODES  |  First Impressions 
Rating:
5.0

I would recommend this place to anyone.

Linda Grace  |  Overall Experience 
Rating:
5.0

Very good customer service

David Fugate  |  First Impressions 
Rating:
5.0

The staff and service was excellent!

Willie H Artis Jr  |  First Impressions 
No reviews have been submitted for this location.

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