Jess was great! Helped on very short notice, fixed us right up very quickly!! Was patient with our questions, helped us out of what could have been a real jam, THANKS JESS!!
larry ClarkeCustomer Reviews for U-Haul Moving & Storage of Jacksonville Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The return process through the app was a little confusing. But other than that I was happy w/ my first truck rental. Will use again if needed.
Sarah JohnsNot necessarily the location that was the issue but our uhaul truck broke down after having it for only 3 hours total when I had paid and booked a 6 hour window. It took over an hour for a mechanic to get there to look at truck and from there it took hours to fix it. Leaving me having to find a complete different option for moving because this was the only day I had movers. When I questioned a refund I was told I would have to wait for the truck to be repaired and then call back, fill out a form, and a week later a manager would call me? I completely wasted my money on this sadly.
Tiah HillThis was the best experience I could have asked for. Moving across the US was stressful, but the communication and professionalism provided by UHaul made my move so easy and convenient.
Katie FitzgeraldVery grateful for the crew . They made my experience very easy
dominique mcknight | Overall ExperienceExcellent customer service
nelcy rodriguezNothing . Absolutely a professional seamless experience. Kyle is the best 😀
Christopher DennisonTrailer worked excellently, it was just not visually appealing (had a few dents).
Jeffrey BerryExceptional Service and Friendliness at U-Haul - Kudos to Manager Kyle and Team! I recently had the pleasure of utilizing the services at U-Haul, and I cannot express enough how impressed I am with the outstanding customer service provided by Manager Kyle and his dedicated team. From the moment I walked in, their friendly demeanor and willingness to go above and beyond left a lasting impression. Manager Kyle is a true professional who leads by example. His passion for customer satisfaction is evident in every interaction. He took the time to understand my specific needs, provided valuable insights, and ensured a seamless experience throughout the entire process. Kyle's knowledge and expertise not only made the rental process efficient but also instilled confidence in the services U-Haul has to offer.
CHAMEKA JONES | First ImpressionsThe people at this location were good enough. After I loaded my vehicle I realized the ratchet that holds the strap that goes over the wheels was not in very good working condition. It still worked but not well.
Tim MorrisHorrible drop off location. I will never use again . If I wasn't a long time user I would never use U haul again but I know every store is different.
James ScurryCustomer service was ridiculous. The app told me to skip the line, I had already signed in on the app and all I needed was the keys and when I went inside and told them that I was told I can’t just skip everybody else and to just wait. I didn’t have to be spoken to in that manner. The truck smelled awful, I sprayed as much perfume in it as I could and could and just bared it while I had to. Luckily I only needed it for a quick trip. I will never use this location again, it is also in a bad area. A lot of drug addicts walking around and trash on the outside.
Lakisha WrightSuper bueno y rápida atención
Alexander EscobarIt’s all good 👍🏼
Karla BrunelliI see no need for improvement at this location. Easy access off FL 23 at 103rd st, very clean organized location where Kyle Butler received me and my vehicle, immediately completed necessary documents and installed a tow hitch and wiring harness in under an hour. Highly recommend this location and staff.
Robert HudsonYour drivers are fabulous, the counter staff at the center are great. Your manager is horrendous and your billing department clueless. Even after receiving an apology and a refund from your regional manager – after the site manager told us she "didn't have time" to figure out our account – you still billed us again.
Glen LineberryIt rained all day and it was raining inside the truck where I could not put my things in the attic and some of my boxes got wet
NICHOLAS SHROPSHIREThe associates I met were on point with customer service and knowledge of the business.
Wallace ThorntonThe staff is unprofessional. The truck was missing the furniture dolly I requested.
BREADFORD HALLThe guy at the register during check was really rude customer service skills are very poor. He treated me differently than the other customer I don’t want to make it about race maybe he was having a bad day. I had to call U-Haul customer service just to get adequate help. He told me That the secondary number had to be verified and the person has to answer. I told the person may be sleeping he stated I would have to find another number. Not to mention he hung up on the person I used for secondary.The next customer a caucasian guy he told he had to call the secondary number then, the customer stated his wife may be sleeping, he called on speaker got the voicemail and said that was good enough. When I questioned it he brushed it off like he didn’t say that to me. It was just a bad experience I won’t use their U-Haul service again.
Shanice MarshallThere are roaches and all of my things were damaged I had to throw everything away from the infestation
JASMINE STANLEY | Overall ExperienceFrist of all i haven’t pick the truck yet !
Rochella Bradleystaff and location was very clean and professional 👌
JOSHUA JOHNSON | Overall ExperienceNot charging me twice for one reservation. Please place my monies back on my card.
Tara BrownVery convenient , Top services
Arline Brown | First ImpressionsLock
Erica AndersonCould not ask for better staff kyle and his crew are excellent
SCOTTY HARRIS | Overall ExperienceFriendly, knowledgeable, professional staff.
zulma ortizAbsolutely nothing great service greet ed when I walked in, and have a good day when I left!!!!!
Kenny BurgessCustomer service was great! Jess was very helpful. Process was easy and stress free.
Adriane KmanFast friendly service.
STEVEN LOPEZGreat service
JARVIS WILLIAMS | First ImpressionsThe staff was tremendous! Helped out with questions, they were very responsive to all inquiries!
Timothy Liebeno | Overall ExperienceUnlimited miles
joe gloverEverything was smooth and excellent service.
Darrell BrathwaiteOther than price everything was great
WAYNE ROSEShowed up at closing (yes, I know I should expect much at this time) and they refused to open the door to take an early drop off.
Kathryn LewisReview the milage pricing for local usage. I used a 10’ truck for less than 3 hours drove approximately 60 miles and it cost me over $100 plus additional gas. A little disheartening.
Johnette MayesYou can get me my refund back in a timely manner. It’s been since yesterday at 2:30 pm and I still haven’t received my refund back yet 🫤
Tonita DouglasN/A
KIMBERLY ELLIOTT | First ImpressionsN/A
KIMBERLY ELLIOTTGreat pickup. Great vehicle. No issues. Actually pretty good fuel economy for a 26’ truck. Great drop off. Perfect trip.
Jason InmanReally wish we got a discount for only using it for one day!
A UHave always used Uhaul services for many years.
CHRISTINO PAULINO | First ImpressionsI've been knowing about Uhaul, but I never rented a storage unit there only rented a truck and trailer. But I was really surprised how friendly and helpful the staff and the free lock was a plus. Loved the experience with the staff.
Germaine Square | Online Move InGreat folks to work with
jarvis wiliiamsN/A
horaldo colonnaGreat Staffing and Services
Rudy H RodriguezEveryone is friendly and informative
Jessica KellyNothing. Excellent customer service! The gentleman was very professional and kind.
Shanathan CraytonYour staff failed to inform me of the 100 deposit until I arrived to pick up the truck. Your app failed and we returned the truck 30 minutes early but couldn't check it in due to the bad app. I even called for help with no avail. To add insult to injury, your staff told me that the remainder of my deposit would be credited at 7am this morning but when I went BACK up to the store to return the key. I was told that it would be 3-4 business days. This was a disaster. I am losing a day of work due to this. WHY LIE? Please train your employees to be honest and fix your app!!! Horrible horrible experience. I'll be sure to tell Google too. NEVER NEVER AGAIN
Melanie DaunhauerAbsolutely the best location!
Keli Bennett | Overall ExperienceThis a great location the staff is so nice incredible the manager is awesome thank you Tony.
Rey OrtaThe employee that served me was outstanding!!!! Professional, courteous, and very welcoming. Totally loved the overall experience
kurt marschallAwesome customer service!
Alisa Colemanthe lock on my unit is not working properly, but they said that they would get repair personal notified.
Jessica Kelly | First ImpressionsI thought my storage unit was being maintained until I moved out. I contacted Two Men and a Truck to move my items out of the storage and into my home. Omar G., the lead mover, told me to go ahead to the next place and they would meet me there. The three men began moving my items into their truck and discovered mountains of rat feces covering the boxes and my furniture. As they were moving furniture and boxes rat poop continuously fell on them. They swept and knocked the poop off the boxes and furniture because they thought it was just on the surface. After they removed household they noticed the large hole in the back of the unit. There were no holes in the unit prior to me moving my things inside. When they got to my home and started taking things off the truck, that is when they noticed rat poop falling out of furniture (that was wrapped completely in Saran Wrap) and out of boxes that were completely sealed. Every time they placed an item down, huge amounts of rat poop fell onto the floor. We were not able to keep anything made of wood or with any wood contents. I had to pay Two Men and a Truck a disposal fee to haul my furniture and boxes away. I had to pay Stanley Steamer to clean and deodorize my sofa and loveseat to get rid of the smell of rat poop and pee. I called the location, while the movers were still present, and told them what happened. I was given a phone number to file a claim.
JAMES ETTA GRAY | Overall ExperienceHeather and Jess were absolutely amazing! Thank you for all you do!!
Brenda Collins | Overall ExperienceExcellent customer service and wasted no time to help me immediately
carrie beauregard | Overall ExperienceMy items were damaged in route from California to Jacksonville Florida I still haven’t been able to find out the extent of the damage because I haven’t located a place to live just yet and I was charged already for the transportation cost of 3,100 dollars
Brian Ebertowski | Overall ExperienceOver all the staff Jess he was of great help and have ,giving **top notch service
Lori Mauldin | First ImpressionsPositives:Manager Kyle Butler was excellent. Negatives: Rental vehicles parked in front of units made it difficult to transit in and out of space. Unit wasn't completely secure from pests at top left, holes in hardie board siding. Excessive amounts of rat/mice/wasp accessing the unit from outside unknown location. Facility not being gated in was very big negative, anyone could walk into facility from street without authorized access while we were access unit or not. Finally, the constant increases in rent twice a year was unexceptable for the lack of imminties and lack of upgrades. Increasing prices just for reason of Corporate/Investors happiness and gains, is not an excuse or justifiable reason to take advantage of your customer base.
Joseph Hazel | Overall ExperienceAll staff was very friendly, professional and courteous. I was waited on by Heather….she provided excellent service above and beyond what I expected. Thank you very much and keep providing excellent customer service.
Brenda Collins | First ImpressionsNone
PATRICIA KIRTSEY | First ImpressionsThe experience was great but the floor of the unit could have been cleaner but all in all it was a good experience and I'd ecomend them in the future.
MATTHEW AMES | First ImpressionsThere is one gentleman in the office, who is a ray of absolute SUNSHINE! Was so professional and joyful. I no longer needed storage and closed the account, but he was there and helped me.
Desirae Lazerus | Overall ExperienceThe guy who helped me (Daniel) was very friendly and helpful he made it very easy. I really appreciate his help with the process
Kimberly Fout | First ImpressionsNever had an issue. Move in and out was easy. No complaints
Drew Searles | Overall ExperienceGreat customer service
Darryl Gordon | First ImpressionsMuch better than the facility in Augusta Georgia on the corner of Dean's bridge Rd and Gordon highway only bad experience in many of years I was honestly scared to deal with U-Haul again but I'm glad I did. Service here was exceptional.
latrisha Haney | First ImpressionsEverything was amazing
MARKEITH CARTER | First ImpressionsKyle is an exceptional manager he has made my 3yrs of renting hassel free he has excellent customer service and very helpful and very caring. Always friendly and a great attitude!
CHAMEKA JONES | Overall ExperienceThe inside of unit did not have lights. The outside area was lighted.
Glorietta Plummer | Overall ExperienceLove yall
Taneshea stubbs | Overall ExperienceThis is a good place to put your storage items.Very well lite and secure.Everyone was very accommodating when I needed help or asked questions.The best storage place I’ve ever used.The only problem was I’ve been there since August 2022.I have had a increase twice..
charlie griffin | Overall ExperienceGreat service and friendly
Travis Green | Overall ExperienceMy main objection was that the Double doors were not accessible after 6Pm which made it difficult to move out during after work hours. Especially since the sign posted stated, Open till 10PM
barbara potter | Overall ExperienceTyson was extremely helpful and gave amazing customer service.
Katie Wright | First ImpressionsTyson was awesome and very funny. His nice attitude was very welcoming because I just moved from Alabama and he made me feel like I made the right move here to Jacksonville. He also made sure that I had all the correct paperwork done properly and made sure I had a storage to place my extra belongings. The entire staff was very friendly and their attitudes were awesome as well and I would definitely recommend this location to anyone and I give Tyson and the staff a 10 thumbs up and thank you for the hospitality and great welcoming and the friendly attitudes.
Raquel Long | First ImpressionsGreat
Joey Ingham | First ImpressionsThe staff was always respectful and professional.
reginald houston | Overall ExperienceThe staff was amazing and friendly!
JUAN JIMENEZ | Overall ExperienceNo lights inside storage. Was very dirty when we moved in someone put lock on my unit. Was all paid for. I couldn't get my stuff out because of it. After I hire 2 guys to meet me there to help. Had to drive over there the next day and have lock removal
paul binns | Overall ExperienceYou usr to br across the streeet from my apartment.
Donna Nixon | First ImpressionsKyle & team are great to work with! Cleanest storage facility we have ever stored our personal items.
John Colclazier | Overall ExperienceThe staff (Kyle Butler) were very helpful In resolving my needs. I would highly recommend that facility to my friends and family.
joanne riordan | Overall Experiencethe prices are way too high for the small units and for it to be INFESTED WITH ROACHES. that’s why I didn’t care to pay or retrieve my things once I seen how filthy and stink it was there. how y’all charging so much for a roach infested premises.
TATYANA BRYANT | Overall ExperienceYes I really did appreciate the Manager their he were very very helpful to me on when I were their, I had received Excellent Services when I was their.
sandra young | Overall ExperienceMy over all experience,was wonderful, nice, clean,friendly atmosphere, Thank you for
Latisha Hampton | Overall ExperienceCustomer service was great
LAWANDA JACKSON | First ImpressionsMr Kyle was always there to help us and check things out if we needed him to we appreciate all his help. His customer service goes above and beyond what is expected that's hard to find these days.
Maria Jones | Overall ExperienceThank you
Darran Hunter | Overall ExperienceI wish if they have access 24/7 for free!!
YASIR AHMED | First ImpressionsI rarely visited my storage unit in the 6 years I had it. When I did visit, most of the staff was friendly and helpful. The lighting by my unit was poor; there was not a string in my unit to turn on the light. A dumpster would be helpful to discard items. Overall I was satisfied with my unit.
Alberta Howard-Huggins | Overall ExperienceThis location manager and staff was the best I ever experienced in all my years of using uhaul. From here on out this will be the only uhaul location I will go to. Thanks Jacksonville Heights management and team you guys were awesome
Tamisha James | Overall ExperienceThe staff was very helpful and very nice to work with I recommend this location to everyone in Jacksonville thank you staff
Jean Sala | Overall ExperienceGreat experience 🙂
WALTER LEWIS | Overall ExperienceGreat customer service doing visit in the store.
Barbara Shelton | First ImpressionsGreat customer service, staff was wonderful.
Keisha Thomas | First ImpressionsThanks made the move painless and fast
Christena Lowmaster | First ImpressionsBest climate control storage we have ever rented on storage facilities! Alway’s spotless clean and polished floors. They do very good job maintaining climate control in hot humid Florida weather.
John Colclazier | First ImpressionsAlthough my stuff got solded Mr Kyle was Awesome...I Really respect him
April Ricks | Overall ExperienceExcellent service!!!
janice williams | First ImpressionsStaff was excellent eachbtime we visited (vidited 3-4 times overs 3-4 month period). The only thing I wish was that UHaul would allow a one time prorate on storage units. For example, if I am going to vacate the storage unit partly through the month it could be prorated as long as I give 2 week notice. Just a thought.
joe kursave | Overall ExperienceWonderful staff right facility very clean highly recommend
Anthony Radford | Overall ExperienceKyle butler is by far one of the most professional and caring employees I’ve encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.
Kaylie Cline | Overall ExperienceGreat service, very nice looking facility.
Anthony Radford | First ImpressionsGood
Raymond Brewer | First ImpressionsStaff is extremely helpful.
Edwin Labra | First ImpressionsExcellent management and staff!
THOMAS WOZNIAK | Overall ExperienceThis U-Haul location is the best maintained and cleanest location I’ve dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.
THOMAS WOZNIAK | First ImpressionsThank you for all your help
Kenneth Norwood | Overall ExperienceI love how easily accessible it is.
BARBARA BRAGG | First ImpressionsVery helpful, polite, & friendly.
Cameron Haynes | First ImpressionsYou guys always go above and beyond especially Kyle
TINA GOODE | Online Move InLove to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.
maria garriga | Overall ExperienceKyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you
Alicia Lawson | Overall ExperienceGood people inside Megan was great
Todd Harding | First ImpressionsJessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!
Angel Peterson | First ImpressionsThank you for all your help
Kenneth Norwood | First ImpressionsGreat service.
WILLIAM JOSEPH | Overall ExperienceGreat place
WILLIAM JOSEPH | First ImpressionsWas a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10
SHEILAH HARMON | First ImpressionsI am a return customer for a reason..Good service and knowledgable staff...
Robert Lee | First ImpressionsMr Butler was great. Great customer service. Great experience.
ERRICK PARKER | First ImpressionsWhen I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What’s up with that?
Gregg Gillett | Overall ExperienceThis was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26’ truck full of materials. I immediately told that it wasn’t big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!
Duvil Syl | First ImpressionsI didn’t use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .
Breyana Reason | Overall ExperienceThe 24hr never worked so I cancer it aft 3 months The price was higher then others
richard walker | Overall ExperienceEveryone was courteous and professional!!!
John Boone | First ImpressionsKyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the best
TERRI LAURAMORE BARNES | First ImpressionsOverall Satisfied. Professional
FREDERICK SWINDLE | Overall ExperienceThey were friendly and it’s was the best experience ever. They where very helpful and helped us with a lot loved them
CHERLYN MANNING | First ImpressionsKyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.
Van Varnes | First ImpressionsThe store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC Retired
Rotondo Young | Overall ExperienceI love renting from Uhaul all around thanks
Eric Bucasas | Online Move InOk
Rosemary Woods | First ImpressionsI cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!
RITA JEAN DAVIS | Overall Experiencekyle is awesome
MELISSA VELAZQUEZ | Overall ExperienceKyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!
Bobbie Schofield | Overall ExperienceThe staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.
loneryl mcIntosh | Overall ExperienceEverything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.
CARLOS SANCHEZ DAZA | First ImpressionsWhat a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!
Ryan Lamot | Overall ExperienceOutstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! G
Gary Jennings | First ImpressionsVery Professional!
Edward Rainey | First ImpressionsAlways curteous and helpfull
carolyn applegate | Overall ExperienceHad an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.
Richard Dant | Overall ExperienceEl personal kiler fue muy amable en atenderme
kristell soto perez | First ImpressionsThe manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank you
DAVID WRIGHT | Overall Experiencemr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God Bless
Jerry joshua | First ImpressionsAgradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!
Nancy Reyes-Rodriguez | Overall ExperienceMy experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I’ve ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul’s protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I’ve dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I’d like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I’d also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thx
ben dore | Overall ExperienceKyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.
Melissa Bell | First ImpressionsKyle assisted me with everything I needed. Very friendly but also very professional.
Kenyata Addison | First ImpressionsKyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.
Ana Cepeda Rodriguez | First ImpressionsThe store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.
nikki baillie | Overall ExperienceKyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.
Tyra Bryan | Overall ExperienceGreat Customer service.
MICHAEL TAYLOR | First ImpressionsStaff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.
VALENIE HARRIS | First ImpressionsMy experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.
marie walcott | First ImpressionsVery friendly staff..!! They actually called me by name each and every time they saw me..!! Now that’s customer appreciation.
louis woodard | Overall ExperienceGreat experience, even with an error occuring at the end. Y'all took care of me and quickly resolved the issue. Best experience I've had with a u-haul. Thank you!
Kyle Fessenden | Overall ExperienceAlready recommended.
BRENDA VANN | Overall ExperienceThe staff was hands down the best they were friendly and as helping as they could be Kyle at the front seat was the most professional he should be compensated for his personality and the amount of help he provides one of the best experiences I’ve had in awhile
Troy Pittman | Overall ExperienceI was completely overcharged for everything and I am extremely upset:
Sarah Frey | Overall ExperienceThank u for your help
nikki baillie | First ImpressionsThe unit was riddled with roaches. Never again! I told them about the critters many time. They did a roach bomb one time. There reasons were the roaches come from the outside and they really cant do anything about it. When we our things we had to repack all the boxes, check everything and shake everything out. The roaches were everywhere. We moved to another storage company. Do not take your things there!
Anita Gray | Overall ExperienceKyle and Ms. Lammott were always very friendly and helpful. Every time I saw them they were either helping customers or doing facility maintenance. Even though busy, they always took a moment to make me feel welcome. Please make sure the emloyees there are rewarded accordingly. Thank you!
tobin torralba | Overall ExperienceWhen I was checking out my wife wanted to use the bathroom; the sign on the door said employees only. The staff member with long blonde got mouthy and told me I could wait all day that she wasn't helping me. She wouldn't stop and kept mumbling that she wouldn't wait on me. Finally she was told to wait on me and I refused saying I would wait for another associate.
nancy gay | Overall Experiencestaff very friendly, helpful, always available at any time for you when ever you need them. location is very clean, is very safe and very well maintain.
MERCY SANTIAGO | First ImpressionsThis was my first time using uhaul to store anything and it was a very good experience. Thank you for being such good people. God bless you all.
Sherley Smith | Overall ExperienceThey took $33.00 out my account and made me have a overdraft and made my bill go in overdraft so i have 2 overdrafts that is $70.00 plus i am on a fixed income that's not good. I am very upset my bill
karrie karlsen | Overall ExperienceDid not expect the treatment I received which was awesome!! Always appreciative for the excelente service!!
Alexis Rosa | First ImpressionsNone
Inthasone Siharath | First ImpressionsI very much appreciated the service, convenience, pricing and total experience. Thank you U-Haul.
Joe Snowberger | Overall ExperienceVery great experiences here at this facility.
tammie whitehead | Overall ExperienceThe customers service was excellent. Everything was explained to me and the guy walked me to my unit to show me how to access the unit and to make sure my card worked.
Jacqueline black | First ImpressionsThe restroom in the loading area was often locked/inaccessible. Why? Hallway lighting was dangerously difficult to re-activate after it timed-out, I almost fell several times in the dark.
Sean Murphy | Overall ExperienceGreat customer service.-
Tommy Bryan | First ImpressionsI was going through it, and the staff that was working helped me manuver everything flawlessly.
Angela Carbaugh | First ImpressionsGreat Staff lead by Ashley
larry stoney | Overall ExperienceThe entire staff was knowledgeable, friendly, helpful
Mark Warner | Overall ExperienceThe staff is amazing. Everyone works together friendly. Hard workers and all of them need a raise have a BLESS DAY 😇
tammy brown | Overall ExperienceThank you for making move so much easier..
VANESSA AUSTIN | First ImpressionsGreat staff! Friendly and very helpful. Thank you for a pleasant experience.
Wendy Hendricks | Overall ExperienceVery. Nice place
stacy savage | Overall ExperienceGreat staff! Very clean and nice location. Everyone was super friendly and helpful.
Wendy Hendricks | First ImpressionsI was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized
SHAINA ANDERSON | First ImpressionsI was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!
Rachel Di Fini | Overall ExperiencePerfect, customer service.
Rachel Di Fini | First ImpressionsI was only there for less than a month.
Margaret Forshee | Overall Experienceemployee was awesome
shawn haney | First ImpressionsExcellent customer service. Very clean.
Sabrina Sizemore | Overall ExperienceExcellent customer service.
Sabrina Sizemore | Overall ExperienceSo quick and convenient. Amazing customer service
Cody Calvert | First Impressionsalways professional, clean units, and happy attitudes! Thank you!!!
Sabrina Sizemore | First ImpressionsGreat Team and superb customer service
larry stoney | First ImpressionsNa
sinath chhiph | Overall ExperienceStaff very helpful
Alicia McCain | First ImpressionsI’ve been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!
Anthony Martin | First Impressionsn
joseph felix | Overall ExperienceFriendly and helpful staff. Storage unit and surrounding area very clean.
Liz Alvarez | Overall ExperienceEmployees were eager to assist in any way. They were informative, knowledgeable and helpful.
Eric Ervin | First ImpressionsStaff was courteous and professional. Facility clean and well maintained.
Patricia Manson | First ImpressionsLogan was amazing. Made my experience easy and ensure I understood everything.
alecia mccloud | First ImpressionsI rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!
paul shields | Overall ExperienceGood service, friendly staff.
Saundra Howard | Overall Experiencegood safe place with great staff
Barbara Kaufmann | Overall ExperienceRep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that’s ridiculous
kaila exford | Overall ExperienceThe only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!
Delane Koscinski | Overall ExperienceRats
Denise Bennefield | Overall ExperienceI felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!
lisa smith | Overall ExperienceKeep up the good work
Yorlanda Boynton | Overall ExperienceGreat staff.
donovan hallman | Overall Experienceno problems whatsoever
timothy hicks | ReservationGreat service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!
Peter Bus | Overall ExperienceLogan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!
kimberlee clare | Overall Experienceu-box delivery woman was super! very professional.
dana stephenson | Overall ExperienceIt was nearly time to close and the lady at the front office still helping me out with the paper work thanks again
jesus perez | Overall ExperienceI Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺
Alfred Holifield | Overall Experiencemy furniture was molded and mildew im very upset
debreal scott | Overall ExperienceIt would be nice if you had a weekly rate for the storage units.
Chris DeBerry | Overall ExperienceEpisode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown
VINCENT BROWN | Overall ExperienceVery nice. I would definitely use them again, and also recommend them to friends. Carolyn
carolyn schlock | Overall ExperienceMy only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.
matthew mcveigh | Overall ExperienceThe team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance
Carnell Hall | Overall ExperienceExcellent business, helpful and polite employees.
THOMAS SMITH | Overall ExperienceGreat facility
Andre Silas | Overall ExperienceThey are very good and I would refer to anyone
Patricia Wells | Overall ExperienceVery pleasant rental experience.
JOHN WHITE | Overall Experience