After I checked out from uhaul with my van I went straight to the gas station. Needless to say the wind was blowing hard and my door closed and my keys got locked inside the unit. I called the uhaul store to see if they had a spare key and was told that they didn't have any. You know that's a lie. Bullshit lazyass employees is what it is.
Francisco BCustomer Reviews for U-Haul Moving & Storage of Hobbs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She was so nice and polite. I was terrified to return it because my husband couldn't be with me but she made me feel safe and respected. She was amazing 👏 5 million stars
tonya cI never even got to use the unit because I was unable to rent a U-Haul from them so they got paid for nothing..
Ann B | Overall ExperienceRude employee plus UHAUL charged me $7 for going over by 7 miles. Apparently I can't make a detour to use the restroom and get a berate l beverage and snack and fuel. Will never use UHAUL again
Jaime PSúper excelente servició
Deny CI couldn't get a U haul truck from y'all don't not having a bill in my name so it made the move hard..and I still haven't got my stuff moved in yet but it's paid for.
Ann B | Online Move InBack lights at night did not light up on the truck. I was following in car and they did not turn on when front lights were on
Sharon TDefinitely need more counter help on Saturday mornings. Only having one person working the counter made for a longer wait time when we had reserved at a specific time.
Susan FGreat place for storing you extra stuff, always clean and staff was very helpful!
Orlando O | Overall ExperienceAlways a pleasure doing business with you.
JODY EThe woman park the truck just in front. Was to kind and cleared
Norberto CWonderfully Amazing! Thank you very much!
Albert M | Overall ExperienceThis a well run, good looking facility.
richard b | Overall ExperienceAfter exchanging the bigger size for a smaller size trailer maybe it should cost the same and to make sure I get the right paper work instead of the old paperwork just in case I would have gotten pulled over
joseph qNothing excellent staff
Joe CThe UHaul app does not work often enough to be useful. The location finder seems lost, despite my location being used by other apps without trouble. Overall the app and the app-based check-in and check-out are unusable and frustrating. Due to this reason, I will never use UHaul again because I feel your product is not fit for use or publishing, yet a defective product is pushed on me all the same. This creates a trust issue that I will mitigate by not using UHaul.
Thomas MPrices for a small storage are ridiculous and you guys raise the rent every few months definitely would not use this place again
AMANDA S | Overall ExperienceSliding doors were locked during normal work hours on a Sunday which made it inconvenient and difficult to move items in and out of storage. Had to re-enter code each time to use single door entrance.
JOHN C | Overall ExperienceAll Good!
Benny BThey did a great job. No suggestions
Craig LMaybe don't say a rental is $20, at this point it's false advertising I paid nearly $80 and only had the truck for an hour and a half. No damage or anything the lady said it had something to do with the gas that we used and the insurance but thing is when I did an online quote I still ended up paying $30 more than I saw I would be charged online. I had to pay in store because your website wouldn't work. I'm low income and literally had no idea I would be charged nearly $100 just to go throw away a sofa. I trusted U-Haul because for years y'all were known for the $20 rentals. I feel scammed.
olivia sJust keep up the good work!
Rhonda DThey guys in charge of hooking up my trailer went above and beyond trying to get my trailer lights to work! Throughout the whole stressful situation they kept their cool and tried everything they could with a smile on their face! Great job and very much appreciated!
Gabriel Mkeep doing the same service
Paul CPersonnel were professional and friendly.
Maria CI can't think in anything you can do because you work so hard in make everything easy
MILSON GThe agent I rented the trailer from was friendly and went above and beyond when we discovered the left brake light was inoperable. There was not another trailer of that size available, so she replaced the tail light on the spot which resolved the issue. Thanks!
Craig BI made my reservation online for September 25 and tried to get it 2 days early for my delivery because it was coming sooner than expected, so I went by Uhaul and the rep told me I couldn’t do it I hade to come on the day I made the reservations for and that caused my driver to have to wait 45 for me to go inside and get the storage unit. More training for the customer satisfaction. But the manager that registered was very nice and helpful
Tammy R | First ImpressionsReally nice place. Very friendly and helpful. Even when I got behind in payments, they worked with me and let me get caught up. I would recommend this place to anyone.
Joe H | Overall ExperienceClean, Employees are real helpfull would recommend this place to everyone.
Francisco G | Online Move InKeep up the great work!!!!
Christy MQuick and easy
Eddie HVery courteous and professional. Please give that young lady a raise. I do appreciate everything
Martin TManager is always helpful & courteous! She’s friendly & very helpful.
Cynthia BThe lady who helped us is so friendly.
Ana CI love this location! I've used them in the past. I especially enjoyed renting this pickup truck. It drove like a dream!
Renee ATake off the price of the rental and explain about all the hidden fees get more professional people to deal with customers that place should be shut down
STEPHANIE HGreat customer service
Cody BNate is a great guy to work with!!! 10/10
LONNIE GExcellent customer service
Alejandro CAccessing our unit and understanding how to get in and out of the building and the unit was confusing.
Stephanie Y | Online Move InStaff was dryyyyy. Manager made me feel like she was trying to leave so I had to explain myself fast. Everyone else followed her lead. Dry as can be and made you feel like they were doing you the fabor
kenny oThe two gents I had to deal with are the absolute hands down best ever it was smooth and easy they understood what I needed and got me going in a very professional manner I would recommend them 100 out of 10 seriously absolutely the best customer service hands down
SHAWN CVery good service
TIMOTHY FExcellent customer service and support on move in
Daniel J | Online Move InThe trailer need to be oiled and greased
BRIAN FThank you so much! Your employees were professional and accommodating. We were stranded and needed to get home and enterprise was sold out. Them renting a vehicle to us allowed us to get home and we were able to return the vehicle the next day. Thanks again for helping us get home!
Elizabeth SVery helpful
JUSTIN JA customer disputing damage was reading the contract AFTER AN INCIDENT OCCURRED. He basically backed up the line when I feel Like he should have been asked to stand aside while others were helped and then he could continue to dispute his case. But the women working at the counter were very helpful to everyone
Liza BMy hitch has.not been installed yet
Lara WI was kind of confused on the alarm disarming part of the moving in process, but overall it was fairly easy. I wish they had a disarming area on the second floor in addition to the first floor.
Shellie T | Online Move InIt could not have gone better than it did. Excellent Job!
Gregory SNathon is a great asset to your company. This young man helped me out with my hope chest. I knew it was getting close to closing time on a Sunday, I unloaded 3 carts of clothes and the last cart had my hope chest. When I came back down, Nathon and another employee had put the hope chest on the cart and put a blanket over it and actually brought it into the building for me. Please let him know how much I appreciated his kindness and for making me feel like a valued customer. I really needed that extra help. I will highly recommend U-Haul to anyone needing to move. Everyone at this location is friendly and super helpful. Martha Runnels
Martha R | First ImpressionsStaff in Hobbs was amazing. Very helpful and friendly. Will definitely be using them again!
Amy KVery friendly and wonderful staff. Alesha and Sandra were super nice and knowledgeable of the moving supplies in their store.
Martha RWe rent trailers and vans here several times a year. Service is excellent. Vans and trailers are always clean and well maintained.
TONY WFriendly and helpful customer service.
BRIAN HI needed to rent a pickup and that was not available at the Navajo location. They called another location and reserved the vehicle I needed. I appreciate the excellent customer service.
deborah hWill use again
Dean C | Overall ExperiencePeople that work there are very courteous and professional
Jose E | Overall ExperienceStaff was efficient, knowledge, polite and professional.
Pam M | First ImpressionsManager was rude and threatening. I’ll never use uhaul again
Veronica G | Overall ExperienceHave used this storage twice before and will use them again if needed. Thanks
Brandi R | Overall ExperienceAlways took care of anything I needed.
David E | Overall ExperienceNever really had a problem with the facility. Other tenants may create issues with times in storage but facility is really nice.
Lloyd C | Overall ExperienceMy nephew went to empty my unit because I no longer live in Hobbs. He was told the wrong unit number and after the locksmith cut the lock off the wrong unit the alarm went off and management just shut it off without coming to check why it was going off. After he mistakenly emptied the wrong unit, management contacted the owners of said unit and told them to press charges on my nephew to pass their responsibility onto him. The Manager should be fired because she obviously is lazy and doesn't want to do her Job.
Arthur D | Overall ExperienceNikki was accurate & efficient
Christy M | First ImpressionsStaff are efficient and friendly
JONI M | First ImpressionsClose to home
Dean C | First ImpressionsLexi was very helpful and patient with us. I would recommend her to anyone who needs storage and moving equipment She was fast friendly and professional.
Elijah G | Online Move InTemperature gets to high in the summer, should be between 65 degree Fahrenheit and 85 degrees Fahrenheit. But constantly goes above 95 degrees Fahrenheit. Not happy do to the fact that it above room temperature. It’s critical for my property not to reach certain temperature or it will cause damage. Customer crevice is fast and friendly. Needs maintenance or upgrade on AC units for indoor climate control.
Victor M | Overall ExperienceI vacated because I didn't have enough items in storage to justify TWO rent increases in almost one year.
Charles B | Overall ExperienceYou guys have lied to me a couple of times, I trusted you Hall reserved me a storage unit when I moved from Colorado to New Mexico, when I got to the U-Haul in New Mexico there was no storage available for me. I called you guys back and you guys supposedly fix the problem, I went back again and they said only one unit was available when I’m supposed to have two
Benjamin G | First ImpressionsOnly reason I quit using my unit is because the prices keeping going up little by little.
Lacy N | Overall ExperienceSo helpful and friendly
PAULA G | First ImpressionsWe really enjoyed are storage unit! We just could afford the rates when they went up in prices! Thank you 🤗
billy s | Overall ExperienceThank you so much. I would recommend u haul storage . Very clean a d safe
Patricia C | Overall ExperienceSuper friendly and super clean store! They won’t give me a job even though they’ve been hiring for over a year now, but I would still recommend them.
Dorothy A | First ImpressionsStaff was very helpful, courteous and kind. They polite and assisted to make sure I was comfortable with ability to get in and out of facility when needing to.
Sharon S | First ImpressionsEmployees are always friendly and willing to help.
Darrell H | Overall ExperienceWere always rude
Jose O | Overall ExperienceVery clean and secure.
Ann M | Overall ExperienceU-Haul, is the BEST Storage Service “Ever” Thanks You for “Great”Business
LESLIE F | Overall ExperienceBuen servicio, gracias
Rigoberto R | Overall ExperienceIt was every friendly ,there very good.
Juan V | First ImpressionsLoved having a storage here! Always very helpful and the storage facility was always very clean
Stephanee C | Overall ExperienceNever got a called back from the store manager on some fees they charged me couple of months ago. I called corporate and they cannot help either. Worst service ever!!!!
David V | Overall ExperienceVery friendly and helpful staff. Facility very clean and secure.
BARRY B | Overall ExperienceThis is a great place! Easy to load and unload! Only reason I’m leaving because we moving out of town. Staff is awesome! Great experience!
Danny E | Overall ExperienceWe weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.
Rebekah T | Online Move InI no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question. My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...
Ron K | Overall ExperienceService was excellent and fast and knowledgeable
Coby H | First ImpressionsHorrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.
Stephen P | Overall ExperienceThe facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch
Scott H | First ImpressionsI would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.
Victor M | Overall ExperienceThey lied to me ran up exorbitant fees even after I told them multiple times that I had left. Fraudsters and thieves is how I would describe the staff.
Daniel J | Overall ExperienceWe SO appreciate all of those who helped us! They were friendly, caring, thoughtful, pleasant and patient. Kudos to all of them!
Larry C | Overall ExperienceCleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.
scott c | First ImpressionsBest storage in Hobbs.
RyShawn D | Overall ExperienceGreat staff. Always helpful.
Ralph H | Overall ExperienceEveryone we talked to was helpful & friendly. We enjoyed visiting with them as they helped us. Immediately felt like family. I suggest you hold on to this team! We had to rent a second storage and were disappointed that your policy gave no discount on the second one. We asked if we had storages would there be a discount if we rented a truck to move. Since there isn't on, we will probably go with one we had been looking at.
Larry C | First ImpressionsI had a storage unit there for 5 years, never had a issue. Moved to a new home that had a storage shed placed there. Thanks for great service
MARK B | Overall ExperienceMy sister will be moving to UHaul storage because of my experience. Very professional.
JAN R | First ImpressionsAwesome place and service!
Danny E | First ImpressionsVery well kept.
Bertha P | Overall ExperienceGreat experience
Daniel J | First ImpressionsRented here before. professional group
Darrell H | First ImpressionsYou and the employees of Hobbs Uhaul were above and beyond of providing customer service.
Anne M | Overall ExperienceThe gentlemen that assisted me was very helpful and polite.
BARBARA S | First ImpressionsCleanest and safest environment ever!
Rick A | Overall ExperienceThis place can get very busy at times so patience is a virtue. When your turn comes the employees are excellent.
Darrell H | Overall ExperienceSuch a good experience! Carts available for moving things in and out. The facility is so clean. The employees were respectful, patient and knowledgeable.
Angie G | Overall ExperienceThe gal there is amazing! She is so helpful and made a stressful experience less stressful. I would definitely recommend this storage facility to anyone looking for storage.
Melisa G | First ImpressionsGreat service
Hamon W | First ImpressionsThe lady that helped us was super friendly and extremely helpful and answered all my questions.
Megan T | First ImpressionsVery friendly
Johnny J | Overall ExperienceVery nice , new, clean facility. The best I've seen.
Dustin V | Overall ExperienceTop notch service and well maintained facility.
Robert S | Overall ExperienceVery helpful in answering all questions. The facility is very clean. Good service from all employees.
Janie M | First ImpressionsIt was easy enough
Michael N | First ImpressionsExcellent facility. Wish there was one in Carlsbad, NM.
Phillip P | Overall ExperienceVery clean, very professional!
Austin E | First ImpressionsAll three employees were rude and had no clue how to use their own computer system.
Lindsey V | First ImpressionsVery helpful and felt my belongings were very safe. All the employees were very helpfully and nice in person and on the phone. I wish it was closer to where I am living. Thank you all for everything
jennie g | Overall ExperienceVery clean very nice place.
Luis A | Overall ExperienceGreat place to store my crap for a while!
Zach C | Overall ExperienceStill being AUTO DRAFTED for storage unit I no longer occupy, was assured when I moved out this would Not happen. Contacted Uhaul 3 times and was told Manager Justin would contact me...Still waiting
Michael B | Overall Experiencethey were very friendly and helpful
Lisa G | Overall ExperienceGetting charged for 3 months that we did not have the unit this is the second one and then getting stuck in the elevator for an hour with no help then the employees laughed when told about being stuck
jessie s | Overall ExperienceReceptionist at check in was verypleasant and helpful. The units are extremely clean. There are plenty of carts to move boxes to the unit.
vicky b | ReservationAn employee got stuck in the elevator for an hour the phone did not work when he told the employees they laughed. Charged us for units they had their locks on & sign that it was ready for a new cust.
jessie s | Overall ExperienceThe lock to my unit was cut off and replaced with a different lock. I had to pay a locksmith $90 to cut off the lock. When I opened my unit the lock that I had put on was lying in the floor!!!
Susan S | Overall ExperienceStaff always friendly and helpful
Gabriela R | Overall ExperienceThanks
Lorna J | Overall ExperienceNice facility, nice people that work there all of them really help full personal, 👍
RAMON R | Overall Experiencegreat addition to the Hobbs area.
SANDRA S | Overall ExperienceGood
michael h | Overall ExperienceThe cleanliness of your place of business was outstanding. The employees who helped us were friendly, professional and treated us great. Thank you.
james w | ReservationVery helpful, friendly, and professional.
Jonny L | ReservationUhaul in Hobbs, NM was excellent. I had storage unit for a little under two years. They kept my stuff clean and protected. Staff was always very friendly.
Dylan j | Overall ExperienceEvery time I tried to go in after hours my card wouldn’t work had to get them reset a few times
Vincente M | Overall ExperienceGood customer service
KIMBERLY R | Overall ExperienceI was able to use the service at a nominal cost , customs reps were always courteous, thanks!!
Chriselda L | Overall Experienceissues were with our key card. We had to go in sometimes because it wouldn’t work at the gate. I know they are working on this though. nice facilities though with an assortment of packing materials.
Louise O | Overall Experience