Customer Reviews for U-Haul Moving & Storage of Herndon

3,117 reviews

14040 Park Center Rd   Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd, Dulles Airport)

(571) 748-4293

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(571) 748-4293

14040 Park Center Rd
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd, Dulles Airport)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mathew carmichael 
Rating:
5.0

Customer did not leave a comment.

Alan Broughton 
Rating:
5.0

Customer did not leave a comment.

NADINEGARNETTE WIGGINS 
Rating:
5.0

Customer did not leave a comment.

Remel Tucker 
Rating:
5.0

The back door of the trailer didn't work properly, it gets stuck couple of times.

Jose Arevalo 
Rating:
5.0

No suggestions. We were in and out in 4 minutes. Thank you.

JEFF SHIVNEN 
Rating:
5.0

I did self-return so there is nothing to comment about.

MINH NGUYEN 
Rating:
5.0

Customer did not leave a comment.

Leon Chichester 
Rating:
5.0

Customer did not leave a comment.

COURTNEYV CHRISTIAN  |  First Impressions 
Rating:
4.0

My reservation included a furniture dolly, but when I came to pick up the truck the dolly was not available. If I knew I have canceled and go to a different branch.

Alberto Berstein 
Rating:
5.0

The young girl who helped me was really helpful and thoughful too as it was raining heavily. She helped in the rain.

Baldave Singh 
Rating:
5.0

I cleaned the truck but did not wash the floor. Executive did draw my attention to also wash in future. Thank you Team.

Rajul Kansara 
Rating:
4.0

The only thing keeping me from rating this facility five stars is the elevators. They are not a good size for storage and moving large items like furniture to a point of extreme frustration.

NATHAN BROCKMAN  |  Overall Experience 
Rating:
5.0

There was coffee spilled in the truck and the gas was not at a quarter of a tank but almost empty. I was expected to replace it back to a quarter of a tank.

stacey henderson 
Rating:
5.0

Customer did not leave a comment.

Molly Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Qianli Sun 
Rating:
4.0

It is crazy that you rent a truck one place and UHaul always changes the location to pick up the truck. Moving is stressful enough without having to drive all over to pick up the truck.

LYNN DEBARGE 
Rating:
4.0

Customer did not leave a comment.

Joshua Polier 
Rating:
5.0

Customer did not leave a comment.

Michael Vera  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anthony Barzey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Stepansky 
Rating:
5.0

Rental vehicles should all have an EZPass transponder to handle the cashless tolls that are on the highways.

Joseph Abello 
Rating:
5.0

Excellent service from the Herndon U-Haul staff. Management was especially helpful in providing recommendations to optimize storage and moving. Matias (location GM) demonstrated real leadership acumen - much potential for higher management . Thanks again.

Alan Freeman  |  Overall Experience 
Rating:
5.0

Well-stocked location. Professional and courteous staff. Only negative was that the trailer floor was gritty and dirty, and had a film on it that attracted moisture. It smelled mildly like rotting foodstuff. I had to Lysol the floor, and lined it with thick kraft paper before loading. Despite all this, the trailer handled beautifully and all worked well.

Philip Pifer 
Rating:
5.0

Customer did not leave a comment.

Sam Kerner 
Rating:
2.0

It’s started with my truck not being ready for mobile pickup. Then, the person that assisted me gave me a truck that was blocked in by other trucks and was all the way on the other side. She never apologized for her error. She was not bother for thanking me for renting with you or anything that is customary courtesy. Once I had the other truck I didn’t get the text message for damages, I had the old one. I had to go back in to the office to have them resend. No apologies. And lastly, I had ordered 3 dozen pads and a dolly. The woman that assisted me told me to drive around and pick it up. I did this and the items were on the floor… in the rain. Common sense or even basic customer service would have been to wait until i pulled up and come out with the items. I had two of the bags that were wet. The pads got wet. I spent more time dealing with your staff than I wanted to. Just not happy with the service a received. Your staff at this location clearly doesn’t care… they did not prepare my truck for mobile pickup, they did a terrible job at customer service.

Alberto Flores Quiroga 
Rating:
5.0

This location and staff reflect what I expect from U-Haul. Knowledgable, friendly staff, that operate efficiently. When I told them of my expereince at the Whispering Pines Motel U-Haul location, they did not dismiss my complaint, told me that what I had experienced was not up to U-Haul standards, and apologized for my experience EVEN THOUGH IT WAS NOT THEIR FAULT! Now that is customer service to the max, and this location should be recognised for their excellence!

Arthur Cosing 
Rating:
5.0

Excellent service and friendliness! Easiest return I have ever experienced (5 rentals)

Gregory Murrell 
Rating:
5.0

Very professional and helpful!

robert hughes 
Rating:
5.0

Very friendly

Shaunda Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spiro Kastanis 
Rating:
5.0

Customer did not leave a comment.

Vinith Kuriakose 
Rating:
5.0

Customer did not leave a comment.

Cole Albert 
Rating:
5.0

Great service

halek Garcia 
Rating:
5.0

The van was very noisy, whistling on the gas, clunking off the gas. Wouldn’t want to drive more than a few miles in it. Smokey exhaust also.

Ian LANDY 
Rating:
5.0

Customer did not leave a comment.

Satyaraj Reddy Nandi 
Rating:
5.0

Customer did not leave a comment.

Driss Maazouz 
Rating:
3.0

Is there any articulable reason as to why my account was charged for fuel when I had returned the vehicle to the exact amount provided at pick up?

Marvin Aleman 
Rating:
4.0

This is a recommend if on the 1st floor. There are three elevators with only one of them being an actual moving elevator. The others are normal passengers. The large elevator never available, or doesn’t work. All buttons only open little elevator. Over half the time when trying to go down from second floor, being crammed into passenger elevator, the system takes you up instead of down. Transition of uneven floors and elevator cause boxes to constantly fall off cart. Also I didn’t see a current safety inspection certificate for the elevator posted. Other than that, nice facility, clean, well let, good temperature, good loading garage, easy security system, and bathroom on multiple floor makes very convienent. Nice location off of the freeway. Online pay is easy.

Travis Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle chae 
Rating:
5.0

Customer did not leave a comment.

OCTAVIAN ISTRATE 
Rating:
2.0

Was led to believe there was no additional charges when I returned the truck and checked it in. To my surprise, the final receipt added an additional $25 cleaning fee with no explanation. I called and was informed there was some minor mud on the deck at the very back of the truck. I would have done something about that if the attendant had said anything, but they did not. I was told they were sorry, but the fee would not be removed. I’m disappointed they were not more responsive for their lack of accountability.

Wallace Evers 
Rating:
5.0

Customer did not leave a comment.

Richard Hrycyk 
Rating:
5.0

Customer did not leave a comment.

Joe Valerie 
Rating:
3.0

Customer did not leave a comment.

Elia Abi-Najm 
Rating:
5.0

Customer did not leave a comment.

kewinn chan 
Rating:
5.0

Customer did not leave a comment.

Karla Valle-Mannes  |  First Impressions 
Rating:
4.0

Customer Service was good in Herndon. In Leesburg, my original pick-up location, was another story. They closed early, didn't contact me evenn though I had an appt, didn't pick-up, when I called their after hours line, and never returned my call. Their customer servoce sucks and gives Uhaul a bad name. Rachel, the customer service person I spoke with at the regional office was great! She got me a new reservation in minutes for a move that had to happen the next day.

Brian Rivett 
Rating:
5.0

Make sure Google maps displays your location when asking for the nearest Uhaul. Make sure instructions to customers are consistent: I was told when making the reservation that over 200 miles I had to pay $1/mile, so I expected it. I did not see in the contract any reference to that expected charge. Worse, the lady at the location where I picked to truck said mile charges did not apply when the equipment is dropped in a different location. I had no problem paying that charge

Luis Benavente 
Rating:
1.0

U-Haul changed my location after my reservation was confirmed to somewhere farther away, which cost me more in time, gas, and mileage. Secondly, my reservation was for 8:30 AM and the store opened at 9 AM. When the app would not let me enter my information (driver's license, etc.) the attendants who were sitting on the phone when I peeked through store window would not help me. It was now 8:56 and they would not help me bc the store didn't open until 9 AM. No apologies for the truck not being available for me to pick up at 8:30. No apologies for the location being changed. I had to ask for some concession given the extra gas/mileage and the attendant acted annoyed having to call for approval. Not a good experience with the two female attendants working morning of 1/13/24.

Jean Dzierzak 
Rating:
5.0

Customer did not leave a comment.

Richard M Carr 
Rating:
5.0

Rented 9' Van and was told at pick up it could not go one way so had to take a 10' truck....not optimal going into NY city.

MICHAEL ROPPOLO 
Rating:
5.0

Excellent..

AJ kri 
Rating:
5.0

ALWAYS great customer service - professional, helpful, and friendly.

JOHNCASEY CHURCH 
Rating:
3.0

The carts going into and out of the elevators makes stuff fall off the carts. ALL the elevators should be the size of the large one. Get carts that don’t roll downhill at the slightest breeze.

nancy steitz  |  Overall Experience 
Rating:
5.0

I recommend both locations

lily fata 
Rating:
5.0

Excellent service I’m happy *****

Angela White 
Rating:
5.0

Customer did not leave a comment.

ROGERALLEN HARBOUR 
Rating:
5.0

Customer did not leave a comment.

Pulin Jhaveri 
Rating:
5.0

I was rented a truck with only 1/8 tank of gas. That’s not very much to go anywhere. I almost ran out of fuel!!! There’s no reason why you can’t put fuel in the truck before rental. Stop being lazy!!! Also I was insulted by the offer of $19 credit to return the truck at 1/4 tank! You want me to add fuel to the truck for less than the cost of actually paying for it????!!!! It would take at least $21 to return the truck with an EXTRA 1/8 tank!!!

James Catchim 
Rating:
5.0

The staff was very helpful - I would highly recommend this location.

David Annunziata 
Rating:
1.0

Customer did not leave a comment.

Srinivas Siddineni 
Rating:
5.0

Customer did not leave a comment.

Jesus marcelo 
Rating:
3.0

The car has alot of scratches, cracks in the driver seat, the cabinet, door holder, is broken and the back room is floor in horrible shape. The worest truck i ever had from Uhaul. Need major maintenance and fix espically the gear.

MOHAMMAD MOUSA 
Rating:
5.0

Customer did not leave a comment.

Maxie Springs 
Rating:
3.0

Dropped off after hours. Felt safe, very well lit. I wish there was a confirmation email for the after-hours drop off.

Ashley Dunn-Matous 
Rating:
5.0

Excellent customer service

MICHAEL HILL 
Rating:
5.0

Pleasant experience, clean affordable and perfect size unit. Booking was easy and convenient.

Steven Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY RILEY 
Rating:
5.0

The trailer did not track well behind my truck when empty and while loaded. It felt like the axles were out of alignment causing the trailer to pull to the left. This caused a left-right bucking effect.

Charlie Kendall 
Rating:
5.0

Customer did not leave a comment.

Hongbo Liu 
Rating:
5.0

Easy access

Leonard Hampton 
Rating:
2.0

First of all There was no damage when I returned the vehicle Possibly after hours I can’t vouch for that as I did not stay over night to see if someone hit vehicle I need to see your pictures

Mary Alice Ingles 
Rating:
5.0

Customer did not leave a comment.

Richard Kalfian 
Rating:
4.0

Great service, took a bit long to get the confirmation email but service was great otherwise!

David Ron 
Rating:
4.0

customer service was less than excellent, but overall experience was quick, and good…having to drive the truck around to load dollie’s and blankets was less than optimal.

Daniel Deans 
Rating:
1.0

A better customer service

HARRISON AKASIAKA 
Rating:
2.0

The assistant manager was terrible, I was waiting more than 20mins to just get my receipt, she showed attitude for no response, she was super rude. It was a horrible experience. Also, the truck was unsafe to drive, need service.

Aila Alqarni  
Rating:
5.0

Awesome location and service personnel. Just as it should always be

Marc Woolverton 
Rating:
5.0

Customer did not leave a comment.

Nadine Wiggins 
Rating:
5.0

Keep the same personal you guy have. He was clearly understandable and patience :)

Anthony Guerrera 
Rating:
5.0

Good service l like it!!!

Emebet Haile 
Rating:
5.0

Customer did not leave a comment.

Vasil Hlinka 
Rating:
3.0

Let the costumer know the value per gallon of gas and the necessity to refuel. Because char-me 6 gallons for ride less than 75 miles looks abusive for me.

Rafael Rocha 
Rating:
5.0

It was quick pickup & return.

Helen White 
Rating:
5.0

My rental experience was excellent

Jacqueline Deloach 
Rating:
5.0

Customer did not leave a comment.

Kimon rumanes 
Rating:
5.0

Easy and smooth experience. Very convenient location.

Steven Morris  |  First Impressions 
Rating:
5.0

The staff was great. Easy and smooth experience.

Steven Morris 
Rating:
5.0

Customer did not leave a comment.

John Caudle 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VALENTIN 
Rating:
5.0

Customer did not leave a comment.

chris arabia 
Rating:
5.0

Please contunie the same thing. Very organized, well trained, and respectful staff.

SCOTT KRALL 
Rating:
5.0

Best U-Haul location we’ve ever used. Staff were super helpful and was very pleased with the service.

SCOTT CARNS 
Rating:
5.0

Your install tech is the best ! Helpful in every way. Gold star for him today

Midd Hunt 
Rating:
5.0

Customer did not leave a comment.

Steven Galvagna  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

HAILEMICALE FANTY 
Rating:
5.0

Customer did not leave a comment.

Bradley Walls 
Rating:
4.0

Customer did not leave a comment.

veera marni 
Rating:
2.0

Your link to precheck van wouldn't reload so nice $20 up sale fee. Be more transparent

Michael Kanpp 
Rating:
4.0

Customer did not leave a comment.

Flossie Lomax 
Rating:
4.0

The staff and the facility was great.

Emmanuel Pah 
Rating:
5.0

Customer did not leave a comment.

ROBERT STANFORD 
Rating:
4.0

Customer did not leave a comment.

jeevan reddy alla 
Rating:
5.0

Very good customer service!

JESSIE GEORGES 
Rating:
3.0

The checkin process can be streamlined. Nowadays, this should be done outside in front of the equipment. There is no reason your team needs 5minutes to click around on the computer and wasting time talking to each other while I am trying to check in. I also feel like Uhaul wastes time taking pictures of my ID and having me put in a CC - both of which is already in the system. As a repeat customer, this should all be expedited to the point I can pull up and grab the pre-authroized trailer I rented without interacting with your team just like drop off.

Jason Vitale 
Rating:
5.0

Customer did not leave a comment.

Ronald Swecker 
Rating:
5.0

Customer did not leave a comment.

Amy Jones 
Rating:
4.0

Customer did not leave a comment.

Sava Glisic 
Rating:
5.0

U-Haul's Herndon facility continues to be the best U-Haul location I have ever used. The team there are always professional and the facility is clean and obviously professionally managed.

Jeremy Plotnick 
Rating:
5.0

Customer did not leave a comment.

BRIAN Quigg 
Rating:
5.0

Customer did not leave a comment.

Judith Diego 
Rating:
5.0

Customer did not leave a comment.

Tyrone Hadnott  |  First Impressions 
Rating:
1.0

MATHIS IS A RACIST MANAGER AND DESERVES TO NOT TO BE A MANAGER FOR UHAUL OR ANY COMPANY. HIS STAFF ARE AWESOME, MATHIS IS THE WORST MANAGER EVER. HE THINKS HE IS IN THE 1950s . I RECOMMEND REMOVING MATHIS FROM HIS POSITION THAT’s IF TAYLOR HIS BOSS HAS SOME SENSE LEFT. I WILL NEVER RECOMMEND ANYONE GOING TO THAT LOCATION “HERNDON” LOCATION UNTIL MATHIS IS OUT OF UHAUL. RACIST.

TOKUNBO IRIATA  |  Overall Experience 
Rating:
5.0

man & woman working were professional, friendly and fun to interact with

Becky Gamble  |  Overall Experience 
Rating:
5.0

I was impressed from moment i stepped in and will use this location again.

MAYNARDIA MONTGOMERY ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos davila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL JACKSON  |  Overall Experience 
Rating:
5.0

Please keep up the great job!

WILLIAM BEVERLY  |  Online Move In 
Rating:
5.0

Completely satisfied with the service

John Barfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Behiran Pantoja  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto Marino   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne Montie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHANCRAIG HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karri Pacileo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ulan bortanov  |  Overall Experience 
Rating:
5.0

Keep up the great work!

William Beverly Jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amjad Mirza  |  Overall Experience 
Rating:
5.0

The staff and the facility was great. Good experience all the way around.

Chris Watters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Cadena  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rachel Greene  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN GADD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ulan bortanov  |  Online Move In 
Rating:
1.0

We got a storage today and it was very dirty and not clean at all. Also there was not a lock inside of it!

Shahin Bahraei  |  Online Move In 
Rating:
5.0

The staff at this facility is very helpful and professional.

Mary Mankin  |  First Impressions 
Rating:
5.0

Matt is excellent at communicating with customers and ensuring we are being taken care of. Building was incredibly clean, safe, and alarms functioned properly. Would recommend to a friend. Thank you Matt and the team over at U-Haul Storage in Herndon, VA.

Vincenzo Verrico  |  Overall Experience 
Rating:
5.0

Na

Ahmed Kabbah  |  Online Move In 
Rating:
5.0

I got a friendly guidance at there

Mohammad Najmi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L Brown Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josefina Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vamsi Krishna Madala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Woodrow Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alissa Mirsky  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff, knew the location and how to direct all questions. Would recommend to anybody looking for moving or storage solutions

NATHAN BROCKMAN  |  First Impressions 
Rating:
5.0

Love the experience. Easy in and out for storage rental and vehicle return as well. I can't remember the lady who helped me (it was 05/28 around 12) but she was very nice and friendly. Kudos to her.

Arpan Acharya  |  First Impressions 
Rating:
5.0

Fantastic experience with Uhaul in Herndon! My storage unit was great, clean and accessible. The facility is always well-lit, even at odd hours. Staff is solid when I needed a truck rental a couple of times too. Really great unit.

scott weitzman  |  Overall Experience 
Rating:
1.0

I want to say that the manager, Matias was kind and considerate. However, the unit I rented, a10 x 10 climate controlled unit, which I had confirmed by phone a few days before, was not available. I received a text from UHaul on my way to the unit on the morning of the rental that I was being given 2 units, not one. I learned when there that these were 2 5 x 10 units with a small door at the end. this is not equivalent to a 10 x 10 with a barn door opening. I was not able to use the units and had to find one at another site for $40 more a month. I also had to pay my moving help an additional $200 to keep them another 2 hours due to the time involved in switching locations. It was quite clearly a bate and switch and a misuse of the concept of a reservation. When one reserves something, the business is then committed to providing it!!!!! Uhaul misses the boat on this one. I am currently trying to get Uhaul to honor the original price I reserved for the 10 x 10 unit.

Dana Frye  |  Online Move In 
Rating:
3.0

The facility was clean, but the elevators are tiny and it was very hard getting my mattress in horizontally or vertically. I don't understand a storage place not having larger elevators. It is a climate controlled space but inside the building was hotter than outside. The thermometer said it was 80 degrees in the building, that's too hot for climate control. Also it's a little gross having a mouse house in the unit. Otherwise storage check in was fast.

Monica Foreman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory Tatum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cecilia lujan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SURAIYA MOSLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johny Trejo Argueta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Dancy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PAQUETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime Navarro  |  Overall Experience 
Rating:
5.0

Great service and security

Christopher Tolbart  |  First Impressions 
Rating:
5.0

Good place to put staff and clean storage

GIRMA AYANE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Missimer  |  First Impressions 
Rating:
5.0

Matt was a extremely profession and a tremendous help.

James White  |  Overall Experience 
Rating:
5.0

Thank you for many years of great service.

ZHEER ROSTAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tuan Hoang  |  Online Move In 
Rating:
1.0

- elevators and sliding doors were not cooperative. they would often shut on my belongings, knock things over, shut on myself, etc. - for two summers, the AC “broke” and temperatures were close to 100 degrees inside. this caused the third floor (at least) to reek of moth balls for about a year. - the downhill paved cement would cause moving in and out to be hazardous to vehicles around. very inconvenient and dangerous to customers and cars to to move in bulk - SECURITY was completely unreliable. anyone could access during hours.

Emma Thomas  |  Overall Experience 
Rating:
3.0

I was still moving my things in the storage after 10 pm it let me in to grab a cart to remove my things but once I tried to get back in the access was denied. So this is an inconvenience because I had to keep the U-Haul and wait for tomorrow to unload my items

VALENCIA TURNER  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rachel Greene  |  Online Move In 
Rating:
2.0

Units are not prorated. Went from a medium to a small and had to pay twice.

Ivonne Greene  |  Overall Experience 
Rating:
5.0

Have used this particular U-Haul location for over 5 years and have never had a bad experience. Staff is always helpful and very knowledgeable.

Kevin Black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Black  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Endalkachew Getu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

heather Feldmann  |  Overall Experience 
Rating:
4.0

I paid for the full month hoping if I empty out the storage in couple of weeks, I’ll be refunded, but I was not.

Sohail Syed  |  Overall Experience 
Rating:
5.0

If I were to ever need or want another storage unit this is where I would go. Service is and has always been great since day one.

Delante' Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danica Huerta  |  Overall Experience 
Rating:
5.0

GOOD JOB !

GEORGE WESTBAY  |  First Impressions 
Rating:
5.0

I would add a soda machine & water machine at the entrance or lobby

Christopher Burke  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janel Newbold  |  First Impressions 
Rating:
3.0

Not the best experience when interacting with some of the staff. Also, storage billing policy is inconvenient and got charged for an additional month because I was in the hospital and unable to call or stop by to cancel my storage rental. No consideration, no attempt of possibly getting an exception; instead a cold should "oh well".

Aman Chaudry  |  Overall Experience 
Rating:
5.0

Love how well lit and clean this facility is!

Ellen Powers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Karangwa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DACHENG WANG  |  First Impressions 
Rating:
5.0

Mat and his entire staff (Park Center Rd Herndon branch) were all amazing...so helpful and friendly. Mat and his staff went above and beyond in providing excellent customer service. Mat is very kind, very positive and made me feel instantly comfortable and worry-free. Thank you so much for the help with my unit transfer. The facility has wide driveways that allowed me to navigate to and from my unit storage. I highly recommend this facility to others.

Lydia Gonzales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chad Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOBPRESCOTT JONES  |  Overall Experience 
Rating:
5.0

I've had storage units at this U-Haul for over a year, and every time I've been there it's been a smooth experience. Mattias and his team take great care of their customers, and this facility is beautifully maintained.... These are all a reflection of excellent management. If I had ONE suggestion for U-Haul, it would be to pro-rate storage fees when moving out mid or right after a billing date.... I understand this is not location specific, but a policy that would be great to elevate the customer experience, especially for long term customers.

Robby Byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Andia  |  Overall Experience 
Rating:
5.0

Everything went perfectly.

CraigM Rice  |  First Impressions 
Rating:
5.0

Great service!! Thanks

Vonnetta Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Faga  |  First Impressions 
Rating:
5.0

The key card did not open the door when I walked up to the key pad. The truck door opened when I drove pass so I went in there. It was very convenient having that offloading area in the warm building.

Tricia Richardson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lakeisha Grayer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sanjeev Jayanna  |  Overall Experience 
Rating:
5.0

There was one issue with my service. A/C was out this summer and it took to long to fix it almost past out because of how hot it was inside.

Manuel Soto Garcia  |  Overall Experience 
Rating:
1.0

Where do I start.. made my reservation a month in advance, arrived in morning to pick up the truck and get access to storage, lady said will give me access to storage when I return in evening.. brought loaded truck around 6:15 pm and another receptionist Kai said storage is not available and offer two smaller storages instead, also refused to give one month free.. end up having to pay much more.. it was past 6:30 pm with loaded truck and crew waiting to unload, so did not really have a choice.. And guess what, Kai forgot to give me my access code so got locked out of storage.. so was indeed a horrible experience

Mohamad Salkeni  |  First Impressions 
Rating:
5.0

Continue with excellent customer service.

Alfred Carl Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

byron cooke  |  Overall Experience 
Rating:
5.0

The move-in experience was perfect. The manager, Matt, made everything smooth and simple. I was transferring from a U-Box into storage, and Matt went above and beyond to make that possible. I would go out of my way to use this particular UHAUL facility again because the staff here were so helpful, friendly and accommodating.

Anne Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RASHONCAMERON BRITT  |  First Impressions 
Rating:
5.0

Staff very helpful and friendly. She found several units that I could check out and decide which was best. Very efficient in setting up and finishing.

JAMES FENNELLY  |  First Impressions 
Rating:
5.0

The lady that attended me she was very professional

Jose Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deidra Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Rash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Wells  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarim Baig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Bellano   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO ZUNIGA GOMEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alissa Mirsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Whitney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wahidullah amarkhil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letitia Chance  |  Overall Experience 
Rating:
5.0

The representative named Kai(sp?) was fantastic!

Paul Shulman  |  First Impressions 
Rating:
5.0

Great price

ray carmichael  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlton Anumnu  |  First Impressions 
Rating:
5.0

Muy buen servicio vale la pena lo recomiendo

JUNIOR ANTONIO VARGAS TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Stephens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAISAL KABLI  |  Overall Experience 
Rating:
5.0

Thanks Matias for having professional, customer oriented folks on your staff. You've been Great and made it easy for our recent needs!

RICH ACETO  |  First Impressions 
Rating:
3.0

The first couple months of using this storage unit was great. This faculty could use some cleaning inside, not sure if it was just the floor i was on, but the hallways was kinda dirty. I also chose this storage facility because it was temperature controlled, however when I went to get something from my storage, I learned that their ac broke and it was 100 degrees inside the building. I was never notified that the ac broke and I’m not even sure how long it was broken. I had items inside my unit that was temperature sensitive and I immediately got all my stuff out of storage. Luckily nothing was damaged, but it would have been nice to be notified.

Jack Lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NNANNA ALU  |  Overall Experience 
Rating:
5.0

There was only 1 employee there at noon on Sunday When I walked in to get my reservation for storage there were 5 customers in front of us - we were in line for at least 35-45 mins The employee- it was a girl - I don’t remember her name but she needs to be praised and appreciated and recognized for her OUTSTANDING CUSTOMER SERVICE!! She was patient and kind and professional with EACH customer- giving everyone in line EXCELLENT service Her demeanor set the tone in the facility and everyone remained calm until their turn Good job

Sandra Krebs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia Romero  |  Overall Experience 
Rating:
5.0

The storage unit is clean and brand new looking. I trust my belongings there. The staff was friendly and helpful too. Thank you!

Wendy Bowen  |  First Impressions 
Rating:
5.0

Great place and people to work with!!!

pat ROONEY  |  Overall Experience 
Rating:
3.0

When you damage my property, I shouldn’t have to be the responsible party. I will never recommend your facility.

Matthew Dowell  |  Overall Experience 
Rating:
5.0

My experience with the storage facility and staff was outstanding. The group there was friendly, approachable, and super helpful. I will continue to highly recommend this facility for anyone looking. Thank you again!

Donald Litrenta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND LAMOTTA  |  Online Move In 
Rating:
5.0

Clean facilities, 3 elevator, bathroom . ect

Eliezar Garcia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PAQUETTE  |  First Impressions 
Rating:
4.0

Good service

Socrates Walkie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vito Manente  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY WITCHER  |  Overall Experience 
Rating:
5.0

The building staff was very helpful.

Benjamin Schultz  |  Online Move In 
Rating:
5.0

I couldn’t ask for a more customer centric organization at my upsilon in sterling vaU-Haul than U-Haul

ANGELI STURCKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO VACIO  |  First Impressions 
Rating:
5.0

Customer focused, very helpful with clear communication and guidance provided. One of the best location in all aspect. Keep the good work going.

Sudheesh Tomar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

symone damper  |  Overall Experience 
Rating:
5.0

My overall experience was excellent however when moving out there was only a single functioning elevator and even it was uncertain that it was going to work. With multiple people using the elevator it was rather inconvenient to get access to my room.

Duane Montgomery  |  Overall Experience 
Rating:
5.0

very humble customer focused with a helping hand attitude. Keep it up

Sudheesh Tomar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

McKinney Edwards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mengizem Tizale  |  First Impressions 
Rating:
5.0

Nice place

Russell Rayford  |  Overall Experience 
Rating:
5.0

Matt the manager & Kai at U-Haul Storage Facility of Herndon made my experience a great one. I highly recommend this storage facility for renting uhaul truck for transport or for storage. I used both, the facilities are very clean & easy to access snd very reasonable. Both Matt & Kai have an excellent attitude and are very courteous, respectful and professional. I hope the owners of U-Haul realize what good employees they both are. That seems to be hard to come by now a-days. I will return In The future if I should ever need them again. I want to wish Matt & Kai both a Merry Xmas & Happy New Year. Sincerely, Helen White

Helen White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Adams  |  Overall Experience 
Rating:
5.0

I’ve always been happy with U-Haul but this experience was better than expected. Everything about this event was positive. The facility, the people and the service were all excellent. I look forward to coming back and using them again.

MICHAELFRANCIS WANJON  |  First Impressions 
Rating:
5.0

Nice attention and very friendly ,

CESAR PEREZ  |  First Impressions 
Rating:
5.0

Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Thanks.

ANNETTE montecalvo  |  First Impressions 
Rating:
3.0

Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situation

Elmer Campos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NANCY NARDI  |  Overall Experience 
Rating:
5.0

The whole transaction went smoothly from beginning to end .

Tia Henry  |  First Impressions 
Rating:
3.0

My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930.00 including the tow dolly. The vehicle transport was $215.00 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.

Emmanuel Pah  |  Overall Experience 
Rating:
5.0

The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.

Connor Combs  |  First Impressions 
Rating:
5.0

The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!

Iasyia McKinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery Andrews  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sarvani Raparla  |  Overall Experience 
Rating:
5.0

very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to them

ATIF IQBAL  |  Overall Experience 
Rating:
4.0

Wasn’t clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.

Richard Brazill  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sreenivas Reddy Chitla  |  First Impressions 
Rating:
5.0

Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.

Suzanne Pegan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jarret lucas  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Arya Shahdi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JONATHANCRAIG HILL  |  First Impressions 
Rating:
5.0

Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen White

Helen White  |  First Impressions 
Rating:
5.0

Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. 😁

Ben Turpin  |  First Impressions 
Rating:
5.0

Impeccably clean property, very friendly and courteous customer service.

MICHAEL MOBLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry Kim  |  Online Move In 
Rating:
5.0

I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.

HELEN WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Sabot  |  Online Move In 
Rating:
5.0

Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.

ALAN MACFADYEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Iddins  |  Overall Experience 
Rating:
5.0

I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.

Shawn Carney  |  Overall Experience 
Rating:
5.0

Excellent customer service from Kai , to all customers ( went to location frequently).

Maria Leija  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Bridgwood  |  First Impressions 
Rating:
5.0

Clean, secure facility, very helpful staff, easy to load/unload. Each unit is individually secured, which is awesome. We had 2 units for 21 months, and everything was exactly how we left it when we opened the door after many months away.

Lynne N Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scothelia Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS TOUGIAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTALLILLYTAMMY JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Dowdell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AARON MOSBY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stefano Giannozzi  |  Online Move In 
Rating:
5.0

Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.

Amanda Sauer  |  First Impressions 
Rating:
3.0

I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It’s supposed to be 10X8X8 but it actually measures out to 9.5X7.5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There’s literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn’t they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don’t have large items because there’s no way I’d even get them on the elevator.

Bryan Adams  |  First Impressions 
Rating:
5.0

Matt was wonderful and went above and beyond in helping us with all our needs!

Vickie Abell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tory Brown  |  First Impressions 
Rating:
3.0

AC was out of service for at least 3 weeks.

MARK WHITE  |  Overall Experience 
Rating:
5.0

Best customer service I’ve ever had!! This is a great team!

Heather Leeper  |  First Impressions 
Rating:
5.0

It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.

Jazlyn Fulford  |  First Impressions 
Rating:
1.0

Every step of my move was horrible. I don’t even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn’t have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90% humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.

kirsten pillor  |  First Impressions 
Rating:
5.0

Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.

Jaclyn Wood Gobuluk  |  First Impressions 
Rating:
5.0

Excellent customer service. Friendly and attentive.

NORBERTO DA LUZ  |  First Impressions 
Rating:
5.0

Very easy and fast service staff.and very nice and neet

ATIF IQBAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerri Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEALUMBERTO OHEARN  |  First Impressions 
Rating:
5.0

Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees’ ability to get things done…very frustrating for them!

Walter Winans Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY SMITH  |  First Impressions 
Rating:
4.0

My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.

Catherine Crary  |  First Impressions 
Rating:
3.0

Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn’t considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.

Jordan Iddins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTALLILLYTAMMY JONES  |  First Impressions 
Rating:
5.0

All personal were friendly, informative, and very professional. Real pleasure.

MARK WHITE  |  First Impressions 
Rating:
5.0

Nicole was extremely knowledgeable and helpful in tenting my unit.

Sheri Sankey  |  First Impressions 
Rating:
5.0

I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unit

elena werkheiser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne Montie  |  First Impressions 
Rating:
5.0

The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of renting

ABDOOLHAYEAMODE ISMAEL  |  First Impressions 
Rating:
5.0

The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.

MUKESH PATEL   |  First Impressions 
Rating:
5.0

Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.

Debra Glapion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Leach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABDULKAWINAJIB HAMIM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSEY WALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Chiang  |  Overall Experience 
Rating:
5.0

Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.

Michael Manning  |  Overall Experience 
Rating:
5.0

The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.

SUZANNE MARIE PEELER  |  First Impressions 
Rating:
5.0

My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!

Scothelia Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiaira GAry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIRMA AYANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS WEST  |  Overall Experience 
Rating:
5.0

The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.

Gary Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall McDole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Harrison  |  Overall Experience 
Rating:
5.0

Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.

Jonathan Breslin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernetta McNair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WHITNEY NICOLE BELK WILLIS  |  First Impressions 
Rating:
5.0

Matias is really cordial and helpful. Good asset and good responder

Oscar Saenz  |  Overall Experience 
Rating:
4.0

The manager, Matt at this facility is top notch. Great customer service and always helpful.

Janet Durfee  |  Overall Experience 
Rating:
5.0

Cynthia was a huge help. She was great and got me out of a pinch. Thank you

Simon Edelman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Armm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE FAILLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anne peele  |  First Impressions 
Rating:
5.0

The staff at this location are knowledgeable and friendly, had no issues at all.

ashley holtz  |  Overall Experience 
Rating:
5.0

I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Highly recommend!

Katie Kleya  |  Overall Experience 
Rating:
5.0

Very very clean facility, impressive!!!!!

Peggy Sunshine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhina Reyes Granados  |  Overall Experience 
Rating:
5.0

Fantastic customer service and friendly staff.

Matthew Backhaus  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

sandra marin  |  Overall Experience 
Rating:
5.0

Very clean facility. Friendly staff. Totally recommend this facility

John Wilkins  |  First Impressions 
Rating:
5.0

Matias runs a tight ship.

CHRIS SHERIDAN  |  Overall Experience 
Rating:
5.0

Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.

Daniel Green  |  Overall Experience 
Rating:
1.0

Dear Customer Services, I left the storage on June 2nd. So, why you charge me $119 for this month. There is something wrong? I’m out of country and I sent an email couple of day ago and I didn’t receive any response. Sincerely Khalil

khalil Almotah  |  Overall Experience 
Rating:
5.0

Great experience all around.

ron brooks  |  Overall Experience 
Rating:
5.0

Staff was great.

todd brinkman  |  First Impressions 
Rating:
5.0

Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.

Daniel Green  |  First Impressions 
Rating:
4.0

I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Thank you!

Anita Bora  |  Overall Experience 
Rating:
5.0

Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.

Hallie Stiglitz  |  First Impressions 
Rating:
3.0

Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.

Ritu Grover  |  First Impressions 
Rating:
5.0

Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Thanks!

ZHEER ROSTAM  |  First Impressions 
Rating:
3.0

The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficult

Adele Friedel  |  First Impressions 
Rating:
5.0

Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!

rosemarie forczyk  |  First Impressions 
Rating:
5.0

I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!

BAUYRZHAN ALTYNBEKOV  |  Overall Experience 
Rating:
5.0

all good

Chandler Howell  |  First Impressions 
Rating:
5.0

Friendly staff and always answer all my questions

HULAIMATU BAH  |  Overall Experience 
Rating:
5.0

Great costomer service

Alvaro valdez  |  First Impressions 
Rating:
3.0

very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid back

peter nelson  |  Overall Experience 
Rating:
5.0

The best facility. Extraordinary services.

Maranda Yen  |  Overall Experience 
Rating:
3.0

They are doing fine

CESAR LARAGAIBORT  |  First Impressions 
Rating:
5.0

excellent

John Bornmann  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean facility.

nick lutkins  |  Overall Experience 
Rating:
5.0

During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!

Thomas Zegler  |  Overall Experience 
Rating:
5.0

Nice experience

AMR ALHAJJAJI  |  Overall Experience 
Rating:
5.0

Matius was great to work with. A true asset to the business.

Paul Newcombe  |  Overall Experience 
Rating:
5.0

Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.

Antonio Mallol  |  Overall Experience 
Rating:
5.0

Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!

peter biava  |  First Impressions 
Rating:
5.0

The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.

Sherri Harvey  |  First Impressions 
Rating:
5.0

N/A

ALLEN BRADLEY  |  Overall Experience 
Rating:
5.0

Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.

Jeffrey Iezzi  |  Overall Experience 
Rating:
5.0

Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.

Nathaniel Baker  |  Overall Experience 
Rating:
5.0

Very smooth transaction and I couldn't feel better about it. Matt's a great guy.

john leach  |  First Impressions 
Rating:
5.0

I received good service from this facilit.

Robert Perez  |  Overall Experience 
Rating:
5.0

Matias was very attentive and helpful

HOLLEIGH SNYDER  |  First Impressions 
Rating:
5.0

Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.

LATIFA Brooks  |  Overall Experience 
Rating:
5.0

Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.

Dan Green  |  Overall Experience 
Rating:
5.0

Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!

daniel couttolenc  |  Overall Experience 
Rating:
5.0

I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.

Robert Perez  |  First Impressions 
Rating:
5.0

I had the opportunity to interact with all the staff and they were all outstanding!

GEORGE JOHNSON  |  Overall Experience 
Rating:
5.0

Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellent

JOHN BENNETT  |  First Impressions 
Rating:
5.0

Matt really focused on our needs and made sure we got what we wanted.

David Campbell  |  Reservation 
Rating:
5.0

The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.

John Chandler  |  Reservation 
Rating:
5.0

Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.

tearia brown  |  Reservation 
Rating:
3.0

15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.

Laura Endsley  |  Reservation 
Rating:
5.0

good experience.

Praveen Krishnappa  |  Overall Experience 
Rating:
5.0

Amazing customer service. Everyone I interacted with was super helpful and friendly.

Shawn O'Dell  |  Overall Experience 
Rating:
5.0

I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!

Shawn O'Dell  |  Reservation 
Rating:
5.0

Great service

Egan Conway  |  Overall Experience 
Rating:
4.0

People there are friendly and very helpful.

IBRAHIM ALAWWAD  |  Overall Experience 
Rating:
1.0

HORRIBLE EXPERIENCE. Elevators malfunctioned. Staff weren’t available even DURING business hours at move-in to troubleshoot problems. Employee dismissive and uncooperative at move-in.

adan lowry  |  Overall Experience 
Rating:
5.0

Great Service...

Egan Conway  |  Reservation 
Rating:
5.0

Matt was friendly and very helpful with my move in. Faculty is clean and very comfortable temperature.

Jonathan Hill  |  Reservation 
No reviews have been submitted for this location.

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