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Mitchell HCustomer Reviews for U-Haul Moving & Storage of Greenwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicles Air conditioner does not blow cold air. Please check the antifreeze before renting out again. Evidently there is a leak. Very uncomfortable.
Velma YEasy drop-off. Friendly staff.
Jeff DVery helpful staff. I left my keys and a U-haul lock in the truck. Promptly got a phone call so I could pick them up.
Alice CThis was an alternative spot to pickup the trailer. I ordered the trailer from another uhaul site. When I went to pick it up, they didn;t have it even though I reserved it 2 weeks in advance. The Greenwood store was just GREAT.
bill mOver and above helpfulness and assistance. Extremely knowledgeable and professional. The best uhaul experience I've ever encountered
Susan RI would have given this location a good review if I had not had such a negative experience when returning the 6'x12' trailer I rented. I have rented U-Haul trailers through a number of years and from a number of different locations. I have never been required to back the trailer into a parking spot in order to return it, but I was required to do that at this location. Usually, when I return a U-Haul trailer, I pull up to a drop-off location, an attendant unhooks the trailer, and I drive away. The attendant then pushes the trailer into whatever location they want to park it. This location has a gigantic parking lot, but incredibly, they provide for no way for a customer to drop off a trailer except for the customer to back the trailer into a parking spot. Because of that, I will not rent a trailer from this location again.
KATHRYN GI've been renting there regularly, especially in the last 3 months. The staff has been very helpful and accommodating.
Carl LThe app would not let me self-return the equipment.
John HGreat service
Dennis EWas really impressed with store and staff. Best location I have ever seen!
Rod JBrian was outstanding! Such a pleasure to work with.
Megha L | First ImpressionsMr Tupper was efficient and quick. And nice. Great job
BRITT RDon’t do business with them. They will scam you.
BRADY C | Overall ExperienceThese people have always been super to deal with! Thanks
Bryce GLicense plate is Arizona AL64387
Michael J | First ImpressionsI never rented or hauled a trailer before. The ease, the cost, the pick up and drop off was easy. Definitely wouldn’t hesitate to do again.
Norma GStaff was very helpful.
Becky H | First ImpressionsGive customer at least a half or full tank of gas
Brionna JThe inside storage is fantastic. I was able to consolidate all of my storage needs and the one unit in a temperature controlled environment really pleased with the U-Haul facility. Everyone was super friendly and helpful and even the owner came while we were unloading to introduce himself super business.
John B | First ImpressionsI cleaned the truck out and they still charged me I swept it out good. I also did not use the hand dolley in back of truck they still charged me for it and on my paperwork I clearly stated I didn’t need it. They charged me because the tab was broke on it but it was in the way so I had to move it out the way to fill the truck up
DeAndre RI had not been to this location before. I entered the parking lot from the west side. There is no signage directing where to drop off the truck.
JOHN GThe manager lied to me about refund on unused time. Also overcharge me for mileage. Was very combative and unprofessional. Used U-Haul numerous time. After this experience I will never go back.
Ashley BWill use again
Cheryl B | Overall ExperienceWe are always pleased with the service we get here! Super nice folks!
Kerry TGreatest service ever!!
Angela TWake up!! Drove in and it was 100% NOT obvious where to drop off the trailer..... I had to approach personnel in the lot to finds out what to do. Need signs or something....... not user friendly for returns .
Frank PTires on the truck were a bit scalloped and we're very noisy on the road. But all in all it was a good truck
aaron aRental went very smooth I rented a 5x8 trailer It had a fold down ramp which was very helpful
TED KVery organized and professional.
Leslie PCustomer service representative lied to me that my $100 cash deposit would be returned at drop off that day it wasn't
KYLE BGrade A customer service. Helped with everything that was needed for me to successfully hand my task at had!
Freddie CI had someone follow me the entire ride. My cost went from $203.00 to $285.00, after I dropped it off. They stated that I had damaged something. Absolutely not true. So disappointed ☹️
DAWN AI made my reservation at this location and a few days before my pickup day I was sent an email that said my pickup location had changed. I went to that location on pickup day only to find it closed that day with a note on the door to call. I called the number and no one called back. This was very frustrating and should not have happened. Why did U-Haul send me to a location that was closed. I then had to go back to where I originally booked it and told them the what happened. Thankfully they had a truck. They were very helpful but between going to the closed location and the time it took for reworking the new paperwork again I lost two hours out of my day. My question is how can a company send people to pick up a truck at a closed location. This is not acceptable at any level and should never had happened.
William SThe truck I rented had a horrible “squealing noise” that I listened to for 200 miles.. I couldn’t determine where it was coming from.. but I’m pretty sure the people that rented it before me said something and obviously nothing was done about it!
Daphne TVery pleased
lionel jCould use back up cameras for the bigger trucks, it's kinda difficult to back up a big vehicle when u can't see behind you.
Willie SThe manager Bryan was amazing and very professional.He had an customer in front of me but he communicated very well and let me know exactly what was going on…and I definitely appreciate that …Check in and out was very simple.I did not have to wait long at all ..Continue being AWESOME ..DEFINITELY a 10
Laquetta RTo me it's the customer service polite,very quick on giving quotes and getting your rental on the road so you can go handle your business. An equipment is A1 perfection.
Jerald AFantastic employees no improvement needed
Stephen MGreat staff and very knowledgeable and helpful!
George WI’ve used this same U-haul location several times and have always appreciated their friendliness and professionalism
Deborah GSaid rent me for 19$ well ended up being 75 😂
David FKeep up the great service !
VICTOR WGreat service.
Ken TI didn't like because the guy didn't let me see how much fuel was left in the uhaul, because I had someone else drive. He was rude and I will not come back there again
Jessica BBryan Tupper and Amber Nerger were wonderful throughout the rental experience. Everything was explained well and check in and out was a breeze. You have a great staff there!!
Maggie WEverything was excellent from the equipment, U-Haul employee and easy pickup and drop off.
BRYCE GBrian was Very Helpful and Courteous and will recommend his services to my friends!!! Thanks Brian, Greenwood Store.
DANIEL GEquipment was supposed to be rescheduled by one more day and it was not so they canceled my reservation because they gave the truck out that I reserved
Anna QGood
Pinal PAssume Store Manager but person who waited on me should train all your people on customer service
Jonathan LThe new 5 by 8 trailor had aircraft cable and hooks instead of chains that hook to ones trailor hitch. I like to lock my trailor to my Trailor hitch at night while parked do no one can steal it. I could not due this time. I like the ramp in the back that folds down and used the 2 locking mechanism and used two padlocks to lock the ramp in the closed position
John KThe entire experience was extremely frustrating. The equipment was faulty, and stopped working before we ever got to use the vehicle. Brian at the location was very rude and aggressive during personal transactions and over the phone. We did receive adequate assistance from roadside services through U-Haul but other than that the total experience was awful and I would highly recommend using a different service, other than U-Haul. We have filed a customer action file with U-Haul and are waiting for resolution and compensation for the ginormous headache of an experience. This was using U-Haul’s moving services.
JEANNE PNothing really everything was alright
Derrick Wthe fight over lock type was pathetic the roof leak issue was poorly handled - locals could not seek help without corp permission prices rose significantly for no reason. many staff didnt follow thru previously made commitments ultimately we left because it go too expensive for value received.
Earl H | Overall ExperienceHad a flat during trip.
Mark SHad little dirt nothing that really mattered
MARY ENothing. Transaction was done quickly and efficiently. Clerk was very personable, especially after having a couple bad customers.
RODNEY CThe experience was excellent. The ease of the transaction was appreciated!
michael mGreat experience!!!!
Lynn B | First Impressionscustomer service was spot on !
Chris WAll good
Alan MYour represetaves for collection and return of the trailer I reserved were very friendly and professional . Equipment reserved was ready on time and clean when I received it. No improvements to recommend.
Norman GAmberlee and Bryan really went above and beyond to help me out with a truck. Best uhaul service I have ever had. I would recommend their Bypass 72 NW location to everyone for moving truck needs and storage.
Ray SBeing able to bring the car inside is great
jim n | First ImpressionsNothing customer service was excellent 5 stars
Denise SI'm am so graciously grateful for the help and support I got from manager on such quick notice ,manager was super kind . Front receptionist served with a smile. It's nice when you get that kind of service when you so need it Price was reasonable and service was beyond great . I would definitely use this location again and highly .recommend . Thanks a million U Haul . -sincerely Lucy S-
lucy sThe last payment was to be reimbursed. But it has not been.
THERESA M | Overall ExperienceThey were great.
MARK MI have used this location a couple of times now, they are amazing. Kind, courteous, and very professional.
Angela MGreenwood location is very good. Very nice people and helpful.
colin pGreat customer service.
Gary RThe Bryan was great. Kind, professional and courteous. 2nd time renting from this location, will be back.
RANDY CI believe the woman’s name was amber. She was very sweet and helpful! I appreciated her working with me and explaining everything since I have never had a storage unit before. Will definitely continue using them!
Hannah L | First ImpressionsI was very appreciative of how Heather helped me when I had to upgrade my unit size after I realized that the 5x5 unit was too small to accommodate my items. Great work! However, I was disappointed to learn that I would have to pay an additional $10.00 a month to use the facility after regular business hours. This was not told to me when I reserved the unit via the 1-800 number. Otherwise, I would have shopped around for other facilities that didn’t require the additional money. I feel that this additional charge does not help those who have a very tight budget like myself!!! I appreciate the facility’s location, its cleanliness (especially the bathrooms) and the security to enter the building.
Lillie T | Overall ExperienceVery nice & helpful. Thank you for everything. Hazel Cobb
hazel c | Overall ExperienceAlways clean and everyone is always friendly
WORNE D | First ImpressionsEverything went smoothly and staff was very nice and informed. Thanks
April B | Overall ExperienceSo very efficient I can’t remember the young lady that serviced us but she was the so very helpful and throughout the week I had spoken to the Mgr Brian questions about rental n movers and he lead me to uhaulmovers.com and a list of movers buut our selection MERRITT MOVERS HERE IN GREENWOOD SC BLAKE N CASEY THE TWO YOUNG MEN OFF THE CHAIN STEADY MOVING VERY CAREFUL IN STORAGING IN TRUCK THEN UNLOADING AT THE STORAGE HIGHLY RECOMMENDED U-HAUL AND THE MOVERS👌👌👌
Phillis P | First ImpressionsNone
Christie C | First ImpressionsWas offered a free month online, when I got there that was denied? Charged me immediately. Bad business. Also my return time was after close so I was offered a free 24hour access to move my belongings in. Got there 2 minutes before closing g and was denied access? Called immediately and was told they didn't know anything about it. WOW seriously bad business.
Angela S | First ImpressionsVery helpful staff and manager.
DWAINE F | Overall ExperienceFriendly staff, helpful, respectful no problems what so ever
Larry E | Overall ExperienceBrian is a rockstar when it comes to customer service, being a manager, and an overall just incredibly friendly and outstanding person. He was an absolute joy to work with and encounter!
Stephen J | Overall ExperienceAbout a yr ago I had 2 storage units and stopped use of 1 . Instead of just stoping the charge for the 1 unit I vacated, my entire "contract" was effectively cancled and a new one put inplace charging me the new 1 unit price. The man I dealt with was totally rude and unresponsive to my complaint. The staff I've dealt with since then have been courteous and respectful.
Robert G | Overall ExperienceThe manager of this facility was especially helpful in guiding me to the right size and explaining the insurance that you offer just overall a super light nice informative person thank you for your help
teresa W | Overall ExperienceAmberlee was so sweet and helpful! She answered all my questions and walked me personally to my rental unit. Excellent customer service!
Amberlee N | First ImpressionsStaff is sooo soo nice and helpful
Amy S | First ImpressionsThe staff and management are amazing
QUORLEECIA C | Overall ExperienceThe manager was so rude and nasty about the storage and didn’t try to work out no deal or nothing
Felisha B | Overall ExperienceBryan Tupper and Justin Mathews were so awesome in helping me get everything done. I would definitely recommend the Uhaul service at 254 Bypass 72 NW, Greenwood, S.C. for all of your moving needs. Treated me and my two Boxer dogs like we were family. Excellent service and very professional. Love those guts! Thank you for all of the phenomenal effort put in by those two young men.
Cheryl K | Overall ExperienceGreat staff. Bryan is top notch
Michael E | Overall ExperienceThe staff was VERY rude, nobody was ever at the front desk, and the bathrooms were disgusting. I would NEVER use this storage facility again and I will not recommend this place to anyone.
Codee T | Overall ExperienceIt was a great experience with location hours provided staff was great Brian and Samantha go beyond and above customer satisfaction. The only thing I believe the price is a tad High compared to others but considering what they offer it's fair.
Charlie T | Overall ExperienceBryan was very helpful
JENNIE P | First ImpressionsI was first customer of the year and got a free lock. ThAt was awesome
Angie H | First ImpressionsI appreciate Brian . He is very knowledgeable and helpful. The rest of the staff could use more training. Brian is always the one I trust to get things done.
MARTHA M | Overall ExperienceBryan was so helpful and friendly, he was very professional and very knowledgeable about U-Haul products and services. Bryan provided a walk through of my unit and how to use my entry code, although I'm still getting used to using it. Bryan is a great access to your company never meet anyone who was a cheerful as Bryan was, Thanks Bryan for all of your help with my move in.
Robert S | First ImpressionsThe facility was very clean including bathrooms no issue there. We did experience in one of our units 1297 a great deal of bugs which was disappointing given the cleanliness of the facility.
Michael C | Overall ExperienceBryan and his staff are knowledgeable and very accommodating.
Brian K | Overall Experience.
SANDRA S | First ImpressionsBrian help us & he went Above & Beyond our Expectations. Very Helpful.
Melody S | First ImpressionsThere was more gas in the vehicle than what was originally in the truck. I was not given a gas credit.
MISTY H | First ImpressionsBryan was professional & curtious. The store storage location was clean & organized.
Charlie T | First ImpressionsThe current staff was always courteous and helpful when needed. Great supply of moving boxes and material. Would highly recommend this facility to anyone needing storage space or moving supplies.
Jacob W | Overall Experiencefriendly staff, convenient hours and location to Lander college
Linda T | Overall ExperienceEveryone did a very good job
James B | First ImpressionsThis is my 2nd time renting a storage unit in Greenwood and my experience with staff has been awesome. They are very polite and extremely helpful.
Dawna K | Overall ExperienceThe storage areas are nice & clean, I have a disability & they gave me space close to unloading. The prices are reasonable, I enjoyed the time they took with me & explained everything to me
Deborah D | First ImpressionsI was greeted with a smile first impression. I felt great and the attention to detail was amazing. I enjoyed the entire experience from beginning to end and looking forward to coming back soon.
Antonio T | First ImpressionsMelvin and Leanna were AWESOME!!!
Glenda d | First ImpressionsStaff was extremely friendly and helpful getting into a storage unit. They searched for information and contacted others to get information when they were unsure of where to find the information. Overall great experience.
Katie R | First ImpressionsI would have rated my overall experience as excellent, however it was a huge disappointment to learn at the very end of my experience that I was unable to receive a prorated amount in return. I was paying customer for over a year. I should have at least gotten a prorated amount in return.
TONYA K | Overall ExperienceNormally I would not be inclined to share my experience unless it was above and beyond a positive experience, however, in this case, I am beyond with disappointment. Both office personnel and janitorial staff made me feel unwelcome and disrespected. For the insane price they charged, beyond dissatisfying customer service in several instances and ignorance towards me being in their facility after almost an entire year of committed rental and furthermore with my service animal, I will never use this facility again. Where is quality control when you need it? I do not recommend uhaul in Greenwood. Someone should also remind employees of the basic legalities of interrogation of an individual with a service animal. Be wary.
Ashley B | Overall ExperienceThey were friendly and very helpful
Delone G | First ImpressionsGreat, super great.
wallace M | Overall ExperienceIt was great option for girl scouts to use as a cookie cupboard.
THERESA M | Overall ExperienceMy move in experience was not great. No one seemed to know what was going on and it took around 20 minutes just to get the information I needed. The workers seemed high or drunk, I had to ask them to repeat themselves several times because they were mumbling. Apparently they also did not set up auto pay for me when THEY STORED MY CREDIT CARD INFORMATION, so my unit was locked and I had to pay a late fee the next month. There is always trash everywhere.
Autumn P | First ImpressionsThe facility was clean and convenient and and all of the employees were very helpful and nice.
Kimberly H | Overall ExperienceGreat experience
Marsha C | Overall ExperienceJust need to do a little better on the bathroom cleaning, toilet paper, paper towels.
Todd J | Overall ExperienceSo far no complaints on this storage facility Thomas was very helpful getting me situated Thanks for your services
Ar-Raheem G | First ImpressionsThomas was exceptional. Went out of his way to ensure each guest wasn't waiting unnecessarily. But LOVE LOVE LOVE the ability to pull the truck into a heated bay to unload. WAS IMPRESSIVE. Also thankyou for all the veteran discounts.
Brian K | First ImpressionsThe workers in the office are super helpful and always were able to answer all my questions.
Sydney G | Overall ExperienceI called ahead to let the staff know I would vacate. I then also notified them when I began vacating and when I finished (same day). They did not close out my rental for over a month, so I got continued billing and threats against my credit right at Christmas 2021. This became an ordeal to resolve. If you rent, then get it in writing that you are cleared. Then confirm it to corporate, and get them to send a conformation email. Don’t believe it when you are told it will be handled, and don’t trust that the local branch communicates with corporate, or vice versa.
Dale H | Overall ExperienceHard to get a real person on the phone due to the way calls are answered by the call center, but Greenwood location was great.
John F | Overall ExperienceClean facility and helpful staff.
Robert W | Overall ExperienceThe building is nice. Can never reach anyone on the phone. When you get there in person you have to wait 20-30 minutes for someone to show up to the desk. Had ordered a smaller unit but when I arrived they told me it wasn't availble and that there was 4 always in the system for some reason. So i had to pay more for a bigger unit. Also then found out it wasn't 24 hour access UNLESS YOU PAY $10 extra a month for it. I've been moved out of there since the end of September and I am still receiving "payment past due" letters from them even though I told them I was moving out 2 weeks before my payment due date. The entry system is ridiculous. You have to go to one side of the door and swipe the card (usually more than once because it was always acting up) to log into the system then go to the other side of the door where you have to swipe your card again and input a code. Then the automatic sliding door will open. But god forbid you are in the process of going in and out at 7pm. The system relocks and you have to do the process over and over until it let's you back in. Hands down the worst storage facility I have used and it's not the people working there. It's the fact that it is a quasi corporate owned facility. That sunk millions of dollars into renovating the space and now the franchise is indebted to them to the point where corporate dictates their labor budget because they pay so much to "headquarters". I have never seen more than 1 person on duty at a time. With that being said; it being such a large facility and depending on what is going on that day, it is almost impossible to get help at the desk or on the phones. I literally called everyday for 3 or 4 hours for at least 3 weeks and never got someone at the place. Not even corporate answered the phones. A month or so after I moved in my online username and password stopped working, and I couldnt recieve the 'reset password' emails. The whole experience put a bad taste in my mouth and will be very cautious in the future looking and using uhaul owned facilities.
Dylan P | Overall ExperienceI've visited to be location several times and there's no one there. I turned my vehicle in 26 Nov and got an extra four day charge.
JOHN L | Overall ExperienceThe restrooms could use a little more cleaning. U-Haul should not let people use their facilities as a dumpster for unwanted items.
Charlene S | Overall ExperiencePlease stop emailing me , I have tried unsubscribing and blocking
SARAH W | First ImpressionsThe guy (so sorry.. can’t remember his name at the moment) was a superior ..he knew the answers to everything I asked (so well trained). Guided me through the process and made us happy that we chose U-haul
Melanie M | First ImpressionsStaff are very friendly and helpful. What a beautiful facility.
Ernest S | Overall ExperienceYour manager is terrific.
Kathy H | Overall ExperienceFacility was cluttered AF! There were items I ordered that wasn't available.
JOHN L | First ImpressionsNeed to hook up existing lights over storage. Very hard to see!!!!!
MICHELLE B | Overall Experienceemployee was so helpful
Camilla M | First ImpressionsVery knowledgeable and professional..
Nancy S | Overall ExperienceThis is by Far the Best UHaul facility I’ve ever seen or been to. The staff are AAA++ thank you for making our unfortunate time a lot better.
william d | First ImpressionsThank you so much for excellent service. The facility and the staff were exceptional!
Jack W | Overall ExperienceThe on site dollies were very helpful.
Evelyn O | Overall ExperienceWe called 1-800-uhaul before hand and the man said he put in that in writing that if we were there by seven we wouldn’t be considered late. We got there by 6:43pm and the girl was not there 100%. She was more concerned about getting off work. The card didn’t work 3 times. The storage Unit was not reserved like they said it would be. Had I not went up to her in her car she would have driven off without making sure the customers need was tended to. The building wouldn’t allow us in after authorizing three separate cards. Not sure if she was incompetent or if her manager should be more aware that more training should be done before they leave her alone to tend to customers. Now I get the bill and they charged me for an extra day??? Not at all happy. We had to now use three separate units because our original supposed reservation was not reserved. Why can’t all uhaul / storage places talk openly and know what the right had is telling the left hand? There was no communication whatsoever! Talk about someone putting all their care into a companies hands and now I feel like we made a huge mistake because everything seemed like nobody at uhaul cared!! You added stress to my life and I’m so angry about it!
Chad W | First ImpressionsI made a reservation 3 weeks early. No one called to tell me that my truck was NOT at Sentry storage where I made the reservation. I had to call around to find out where it was. When I went to pick the truck up, there was a system issue, and the lady could not release it. It took hours to get this resolved!! The people in greenwood were much more efficient!
Romain L | First ImpressionsObviously the facility is being operated without proper permits. I was not given the storage unit I was promised when I rented the truck and registered for the storage unit. While all the employees with whom I had contact were as helpful as possible, the check in process took well over an hour since only 1 employee was there to handle multiple customers.
Robert G | First ImpressionsThe man that helped me was excellent. I don't remember his name. My experience could not have been better.
Todd A | First ImpressionsBathrooms are hard to keep clean when they are public, but I feel sorry for the ladies who have to use the bathroom in the storage area
William K | Overall ExperienceBoth times I went to facility, There was only one person running the whole show! I must say , both people were very helpful even though it was busy. So far, so good. I found it hard to get on website, it kept timing out on me. Very frustrating. I tried calling just to pay my rent from Friday till Tuesday and finally got the local storage where my stuff is and put it on autopay.
John F | First ImpressionsI always had great support when needed. Yesterday Chris was excellent. Very helpful and a pleasure to do business with. Thank you and will be back soon.
Robert K | Overall ExperienceThomas was great! He acknowledged me and everyone when they walked in. He was very helpful and explained everything during the rental process. Process was quick. He is definitely an asset to your company!
Beverly R | First ImpressionsWe had a great expierence with U-haul and Tom in the Greenwood facility was very helpful. I real love the inside climate controlled units. We will definately use U-haul for our future moving and storage requirements.
nikki w | Overall ExperienceRat and mice dropping on our stored items
Kevin R | Overall ExperienceGreat place
Phillip R | Overall ExperienceGreat customer service
URSULA B | First ImpressionsStaff is very professional, friendly, and courteous. Recommend this facility anytime.
Freddie G | First ImpressionsBathrooms are a shared unisex, and it gotton some abuse. It was kept clean. Unit are clean and well lit. Nice indoor set up
William K | First ImpressionsThe only issue I had is there was a spill outside the truck that I was unaware of and when I went back I slipped and fell on my left side of my body. An employee came placed some towels down but that was it
Latoya J | Online Move InSuper nice staff!
Stephen M | First ImpressionsWe really enjoyed our storage experience with Greenwood Uhaul storage. Great location, and nice safe area. My favorite part was the two loading docks. We were able to move in rain or shine without worrying because of the loading areas. I wish they had more place like this one. We loved talking with Rene. She was always around cleaning. Always helpful and friendly!!
Christy R | Overall ExperienceStaff was very friendly and helpful. The storage unit was extremely clean. I would definitely use again and recommend to a friend.
Dawna K | First ImpressionsGreat experience. Manager was very helpful.
Alan O | First ImpressionsI will use this facility again without hesitation if the need arises!
Kathy T | Overall ExperienceI rented two 20ft trucks and was given two 10x10 units for storage.the guy in greenwood South Carolina would not honor that order. Then one truck was to be returned in Greenville South Carolina and I would save $100 off cost, yeah well not how it went down.
Michael V | First ImpressionsChris rocks!
Kasey M | Overall ExperienceI was called and told I had 24-48 hours to move an entire stotage building to an inside unit so they could do work. I informed them I was over 1.5 hours away and couldn't and asked for a manager to call me which I never received that call. Very unprofessional
tabitha t | Overall ExperienceLoved the area where you can back in a whole 26-foot truck and load and unload inside out of the weather! That was very nice! Chris was great too. He is a very valuable asset to your company.
Samuel L | Overall ExperienceGreat job they did
Phillip R | First ImpressionsSuper clean and well maintained. I was confident that my furniture was safe there. Have recommended your facility many times.
Susan M | Overall ExperienceThe staff was always helpful and friendly especially Jen. My best storage facility experience ever. Its set the bar for all others at this time. Nice work!
Donna E | Overall ExperienceSuper clean and updated. Feels safe.
Susan M | First ImpressionsThe general manager at this location, Jen, is super nice and went above and beyond helping me get things squared up.
Rachel B | Overall ExperienceI actually switched from another storage facility after I heard about the amazing customer service Jenn Young provides. Got to experience it today for myself! Y'all absolutely have a new customer for life thanks to her ❤️
Rebecca B | First ImpressionsWas lied to about access hours. Very unfriendly especially Jen..... I was told to leave facility before I was finished Un loading . THE LACK OF COMMUNICATION BETWEEN U-HAUL AND THIS FACILITY SHOULD BE ADDRESSED... THANK YOU FOR ALLOWING MY INPUT ...
Carol S | First ImpressionsGreat people and great facilities. They are very helpful and courteous. I would recommend them to anyone that needs storage.
Donna Q | First ImpressionsA+
Robert M | First ImpressionsJen at this facility went above and beyond what she had to do to help me, she took care of everything and made a difficult personal situation much easier.
Susan V | Overall Experience