Customer Reviews for U-Haul Moving & Storage of Feasterville

5,828 reviews

333 W Street Rd   Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke, Across from subaru dealership)

(215) 364-0375

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(215) 364-0375

333 W Street Rd
Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke, Across from subaru dealership)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Last time I rented for 4 hours and paid $87. But today's experience disappointed me. I rented the same pickup truck for 3 hours and returned it on time. When I picked it up, it was dirty. I filled in more fuel. Oddly enough, I was given an invoice for $123. They included a 30 cleaning fee. But when I took it, it was dirty! But the most interesting thing is that they wrote off a completely different amount from my card, they wrote off $137!!! I'm shocked by today's experience with U haul???

Akmal Mallaev 
Rating:
3.0

Customer did not leave a comment.

charles pastor 
Rating:
5.0

Customer did not leave a comment.

savlat sattarov 
Rating:
5.0

Increase the staff when the month ends As the staff can get overwhelmed with customers

Vladimir Mathieu 
Rating:
3.0

Truck had no heat in cab, transmission was slipping

Joseph Sinderovsky 
Rating:
5.0

Customer did not leave a comment.

PAUL CIUCIU 
Rating:
5.0

The U-Haul of Feasterville delivered everything as promised. Pick up and drop off were very simple.

PATRICK CARY 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wieler 
Rating:
4.0

Customer did not leave a comment.

Christian Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Cleary 
Rating:
5.0

Customer did not leave a comment.

alexandre senderov 
Rating:
5.0

I received 100% good customer service.

Tamika E Newell 
Rating:
5.0

Customer did not leave a comment.

Joe Williams 
Rating:
5.0

Customer did not leave a comment.

SAM ZILBERMAN 
Rating:
5.0

Easy

dennis gibson 
Rating:
5.0

Customer did not leave a comment.

Michael Carson 
Rating:
5.0

Customer did not leave a comment.

luis cartagena 
Rating:
1.0

The truck stalled after severals hours. I’ve wasted half a day trying to resolve this issue. It turns out the alternator was dead, which means the truck was not properly maintained.

Roman Vidyayev 
Rating:
5.0

Customer did not leave a comment.

Faisar Masood 
Rating:
3.0

U-Haul truck only had 1/4 tank of gas in it. Representative never advised where the truck was located in the lot nor explained the truck functionality. He was not customer friendly. We seemed to be more bothersome

thomas magallanes 
Rating:
5.0

Customer did not leave a comment.

Heather Whyte 
Rating:
5.0

Customer did not leave a comment.

Joseph Benedict 
Rating:
5.0

Customer did not leave a comment.

John Graves 
Rating:
1.0

Customer service sucks

CHARLES LUX 
Rating:
5.0

The 24/7 checkout app was "sticky" that is I had to click on several buttons numerous times to get the functions to work specifically the taking and uploading photos of the returned trailer.

Mark Sullivan 
Rating:
4.0

Customer did not leave a comment.

HARRY COUGLE 
Rating:
5.0

Customer did not leave a comment.

Harvey Perelman 
Rating:
4.0

Customer did not leave a comment.

Barry Sturgill 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Poltorak 
Rating:
5.0

Michael was very welcoming and helpful at check-in.

Janet Prajzner  |  First Impressions 
Rating:
5.0

Was problem with gps at my phone but looks like all good

Vitalii Grytsaiuk 
Rating:
5.0

Customer did not leave a comment.

Craig Rubin 
Rating:
4.0

Only issue I had was with the cigarette lighter didn't work. I wanted to charge phone while getting directions and could not. Otherwise, truck was fine. Location convenient and good customer service!

Susan Tracey 
Rating:
4.0

Customer did not leave a comment.

renu kochumman 
Rating:
5.0

The young man was very nice and pleasant! Thoroughly explained everything. Will definitely be using again if we need something like this again.

Stacy Neuner 
Rating:
2.0

A lot of miscommunication and frustration. Employee at another location was helpful.

JessicaLee Clark 
Rating:
5.0

Staff was incredibly friendly, helpful, and efficient. Definitely will be back again.

Kevin Osborn 
Rating:
4.0

Customer did not leave a comment.

Amirani Tsibadze 
Rating:
1.0

Customer did not leave a comment.

Kevin Lam-Moc 
Rating:
5.0

Customer did not leave a comment.

bob secor 
Rating:
5.0

Very efficient operation. Drop off was so very fast. After moving all day, it really helped to get the truck return done so easily.

William Fisher 
Rating:
5.0

Customer did not leave a comment.

Walter Childs 
Rating:
4.0

Customer did not leave a comment.

Theresa Jaecks 
Rating:
4.0

it said my unit should be split but the unit i opened is not a split level .. i called uhaul and they said specifically there shoukd be upper and lower level storage bin a split level unit and there arent 2 levels so idk why its advertised as having a split with upper and lower it should have had above head storage or shelving or lofted type type combined storage but upon inspection its a regular medium/ smallish square u with no split

desiree hall  |  Online Move In 
Rating:
5.0

Am person was very professinal

THOMAS RITZHEIMER 
Rating:
5.0

No further comments.

Douglas Law 
Rating:
4.0

The rental went very smoothly. The employee nice and knowledgeable. However the van windshield was extremely dirty on the inside. It looked like it hadn't been clean for a while. The rest of the van was clean.

Gloria Johnson 
Rating:
5.0

Customer did not leave a comment.

Radames Rolon 
Rating:
3.0

Never received the moving blankets i ordered with the truck.

Kyle Weise 
Rating:
5.0

Customer did not leave a comment.

kholov jurabek 
Rating:
5.0

Nitefah Granby provided exceptional service, was professional, courteous, cheerful and is obviously a valued employee at U-Haul. Keep her happy, she does a great job.!!

john roznowski 
Rating:
5.0

Nitefah is awesome!!! Uhaul of Roosevelt and this location is always got what I need.

Mohammed Mohiuddin 
Rating:
5.0

Customer did not leave a comment.

Frank Vellucci 
Rating:
4.0

Customer did not leave a comment.

MATTHEW KUBASIK 
Rating:
1.0

I do not think you explain your rates good enough — I paid $265 for a little over 24 hours — it says $19 everywhere and when I came to pick up my van and the lady at the front desk says $265 total ?? I drove from Philadelphia to Brigantine and back 99% was the drive — I don’t see how or why $265 made sense !!! I will not be using U-haul ever again !!! Sincerely Mike Taffe

Michael Taffe 
Rating:
3.0

More staff would help. The gentleman who was the cashier was nice . Nothing against him. The van I had smelled really bad.

ZHIAR RASHEED 
Rating:
5.0

Pick up and drop off went easy as could be. Associate checking out was very nice and friendly. I don't remember his name but he was the gentleman working Thursday January 26th at 330pm.

Alexander Werner 
Rating:
5.0

Darrell and the young woman on duty at noon were both extremely helpful as was the person that took my car at around 6 PM, but I did not get his name. I have always found U-Haul employees to be exceptionally great with Customer Service.

CHRISTINE HAGEDORN-NORDENHOLT 
Rating:
5.0

I needed a tow dolly asap to bring my car to a dealership for a repair of damage from skidding on ice, and I was aware that the U-Haul location closed at 7pm. At 630pm I called U-Haul to reserve and arrange to pick up the tow dolly. They already had my information on file from previous rentals. I was 10 minutes from their location, so at 646pm I arrived at the U-Haul office. The man at the counter already had my contract prepared as soon as I arrived at the desk. He was courteous and efficient. We completed the contract agreement at the cost I expected. He assisted hooking up the tow dolly to my vehicle. I returned the tow dolly 3 hours later at U-Haul after towing and dropping off my vehicle, and I returned the electrical connector parts at 730am the next morning to a very courteous yet busy U-Haul employee. Great team at the Feasterville, PA location. Great experience.

Thomas Yanowsky 
Rating:
4.0

Customer did not leave a comment.

JOSEPH MCCLEERY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Fiorentino 
Rating:
5.0

Customer did not leave a comment.

kelly morgan 
Rating:
5.0

Your employees at both places were really great !! Assets to your company !!! Very friendly !!!

Mark Ross 
Rating:
4.0

Customer did not leave a comment.

Frank Dasilva 
Rating:
5.0

Everyone was helpful and courteous

Harry Pecci 
Rating:
5.0

Customer did not leave a comment.

jerry sokolow 
Rating:
5.0

Excellent guys, easy and fast service!

Iurii Suprun 
Rating:
5.0

Great service

dariya tareb 
Rating:
5.0

I was very happy with the fast and friendly service.

tim waldron 
Rating:
5.0

Nothing. The guy that was in charge kept things rolling and I was in an out quickly.

Lawrence Moser 
Rating:
4.0

The Truck was Very Dirty Smelled like Smoke.

Cliff Foster 
Rating:
5.0

I found the customer service to be exceptionally great. Both when I picked up in the morning and dropped off at night both of the staff members working were extremely knowledgeable kind, pleasant, and helpful.

CHRISTINE HAGEDORN-NORDENHOLT 
Rating:
5.0

Great location with lot of choices. Friendly workers.

Sebastian Kaniyamparampil 
Rating:
5.0

Brandon was the best!

Kevin Delisme 
Rating:
3.0

Pulled up to the drop off tent, no one came out even though the sign said stay in your car, two people were sitting inside. Not very welcoming.

elmer smith 
Rating:
5.0

Customer did not leave a comment.

Kevin Franklin 
Rating:
1.0

The employees were kind and professional but the policy and procedures were horrible. U-Haul needs to seriously re-think it's retail model. Employees were stretched thin and needed more bodies on the floor. Corporate must be tightwads by trying to run a facility that large with only 2-3 employees

Robert Kenney 
Rating:
5.0

Box truck needs the attention of a mechanic. Steering wheel shakes when brakes applied, driver window seems to be off track & doesn't close all the way. Horn when pressed doesn't exhibit loud enough to get someone's attention.

SCOTT CARUSO 
Rating:
5.0

Customer did not leave a comment.

Michael Heim 
Rating:
1.0

Charged me $70 for fuel when I put gas in and it was back where it was.

Mike Manzo 
Rating:
3.0

Your gas return policy and checkout procedures need needs to be changed. I return my vehicle with the gas gauge at the same level. The person working truck drop-offs couldn't be bothered to check out my trunk and told me to leave the keys in the trunk and he would take care of it. I left and was surprised to see that I was charged a $14 fuel surcharge. I had filled the tank five minutes prior to the same gauge level. Your gas return policy is a way to up charge customers. So I would not recommend this procedure.

Robert Kaehler 
Rating:
4.0

Customer did not leave a comment.

Matthew Kulpa 
Rating:
4.0

The information on the side of your trucks. $19.99 cost me $62.00 Plus $7.00 in gas. I had the vehicle for a little over 3 hours and 34 miles. 🫤🤫

Joe Mccusker 
Rating:
3.0

Be more specific on what to expect.

Daniel Brudy 
Rating:
5.0

Bbb

Vadem Naginsky 
Rating:
5.0

Customer did not leave a comment.

Ruslan Kravets 
Rating:
5.0

Great service

HARRY PEDRO 
Rating:
5.0

Customer did not leave a comment.

DONALD LEE 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wallace 
Rating:
5.0

Customer did not leave a comment.

Volodymyr Vdovin 
Rating:
4.0

Did a great job and very reasonable Thank you

CHRISSY CLARK 
Rating:
5.0

Great customer service

Stephen Thomas 
Rating:
5.0

I rent a 6x12 trailer several times a year and this location is my favorite. Nice friendly people always ready to help and get the job done.

Thomas Imke 
Rating:
5.0

Customer did not leave a comment.

Charles Daly 
Rating:
5.0

Spend alittle more time with a customer going over their rentals before they leave your yard

Janet Salyerdes 
Rating:
5.0

All good; no worries

PAIGE HOLM 
Rating:
5.0

Customer did not leave a comment.

Anvar Pirimboev 
Rating:
5.0

Customer did not leave a comment.

Aleksandr Strelkov 
Rating:
5.0

Customer did not leave a comment.

David Constantini 
Rating:
1.0

Customer did not leave a comment.

DARKO COTIC 
Rating:
5.0

Customer did not leave a comment.

JULIO CESAR 
Rating:
5.0

Nothing. Overall great experience. The representative that helped us, Brandon was exceptional! Greeted us with a smile, was courteous, professional, knew what he was doing- the process was seamless.

Catherine Robinson 
Rating:
5.0

Customer did not leave a comment.

Jose PEREZ 
Rating:
5.0

The young lady (Andrea S) at this location was very professional and courteous. She took care of me in a very pleasant manner.

Jose Colon 
Rating:
4.0

Customer did not leave a comment.

LAURA PELLEGRINO  |  Overall Experience 
Rating:
4.0

I was a long time renter. A few years ago when new acess cards were given, I was told facilities were 24/7. Not true now. Timed light was to quick. I had to bring lantern to work on unit.

JOSEPH BRANN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY HESS-THOMPSON  |  Overall Experience 
Rating:
5.0

Excellent Service!

Nicholas Best  |  Overall Experience 
Rating:
5.0

Excellent experience. Works with customer if there having any problems. Answers right away when there's a emergency. It wouldn't of been a great experience if it wasn't for the manager that is manager of the Feasterville trevose branch on 333 w street road pa 19053

April Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Palestini  |  Overall Experience 
Rating:
3.0

when booking my storage unit online I was told that I would have the 1st month rent on my unit for free. When I checked in to claim my unit on 1/8/23 I was told that they are no longer offering the first month for free but a later month would be given to me for free. It seems like false advertising and if the offer is no longer valid it should be removed from the website. I want to make sure this "later month for free" offer would be applied to my account.'p

carly field  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mikayla Henderson  |  Overall Experience 
Rating:
5.0

I always enjoy talking with Nitefah she is always pleasant and friendly. Willing to help . She a keeper. 👍🏽

LILLIE NESMITH  |  First Impressions 
Rating:
4.0

Other than 2 weeks before leaving no issues. There were 2 bikes of mine taken from a temp unit. These were removed abd taken tp a private garage by Luigi the maintenance guy and had foul play all over it. The manager was excellent, and bikes retrieved bsck to me. The "luigi" individual was to be fired and hope he was, certainly not trustworthy.

SUSAN KNORR  |  Overall Experience 
Rating:
4.0

Thank you

Lora Frayman  |  Overall Experience 
Rating:
5.0

The entire staff at the U-haul facility were helpful and courteous.

Stephen McDonough  |  Overall Experience 
Rating:
5.0

The staff at the Uhaul facility was the best thing about my move. Everyone was kind and helpful.

Stephen McDonough  |  First Impressions 
Rating:
2.0

I tried to get the one month free because I rented a trailer one-way from Florida I wanted a small room which they gave me however it was on the second floor with no way other than steps to get the materials upstairs and being handicapped I couldn’t do it they had a room on the first floor but refused to give it to me saying it was reserved so no I would not recommend I had to go elsewhere

Mark Coopersmith  |  Overall Experience 
Rating:
1.0

My storage unit was auctioned off without any notification, apparently my address was incorrect, but my phone number was still the same, which was used in the past two notify me.

Robert Nesbitt  |  Overall Experience 
Rating:
5.0

Was a bit crazy determing final place to store and drop equipment but worked out. A few other locations apparently had no bins empty

steven savlitti  |  First Impressions 
Rating:
5.0

Overall, the storage facility is excellent. My only negative impression is the lack of an elevator for the upper level. This makes the moving in/out much more difficult.

Andrew Teitelman  |  Overall Experience 
Rating:
5.0

The young lady that took care of us was very polite and friendly nice Spence of humor and very helpful

DIGNA DE LOS ANGELES RESTO BURGOS  |  First Impressions 
Rating:
4.0

Nice friendly staff, I wish the inside units had lights inside them but besides that everything was great

Chris Clee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Gangloff  |  Overall Experience 
Rating:
4.0

It was a happy experience overall. The people there were always helpful and courteous.

KENNETH FERTNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY POMRINK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria mallon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Appleton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melanie Gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Kreibick  |  Overall Experience 
Rating:
4.0

My stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren’t any fires or natural disasters. I would recommend to others.

Linda Wilburn  |  Overall Experience 
Rating:
5.0

The manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.

Susan Nazzaro  |  Overall Experience 
Rating:
3.0

Other than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!

Catherine Carney  |  Overall Experience 
Rating:
4.0

The representative was really informative , he was very nice

Marboly Strobele  |  First Impressions 
Rating:
5.0

The Manager, Joe Callahan has excellent "people skills."

Ron Leporati  |  First Impressions 
Rating:
5.0

Joe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storage

Chris Wehrmann  |  Overall Experience 
Rating:
5.0

Joseph Callahan was very informative, nice, and helpful on what we needed!!!

Chris Wehrmann  |  First Impressions 
Rating:
5.0

Excellent

Donald Yeager  |  First Impressions 
Rating:
5.0

I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.

JAMES MICHENER  |  Overall Experience 
Rating:
5.0

Katie the general manager is awesome and helpful

Christina Parsons  |  Overall Experience 
Rating:
1.0

Horrible experience

Alexej Gil  |  Reservation 
Rating:
5.0

It was quick fast and easy and the customer service was awesome!!!

Gina Ferrante  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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