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anastesia dCustomer Reviews for U-Haul Moving & Storage of East Patchogue
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No need fir improvement It was a pleasant experience
Lillian SMike and Cat were the absolute best. Customer service was top notch and they took care of all of my needs for a fast and easy process. This was the Patchogue branch in Sills Rd. By far the best one yet
Gary LVery clean and secure facility
Lisa R | Overall ExperienceWonderful service everything nice and clean thank you
Adrian VVery helpful staff . They were kind and very supportive with our needs. I appreciate the time and energy to explain every details of the facility! 100% recommended! Very clean and very secure!
Renee D | First ImpressionsMy reservation changed without me being notifed. Really pissed me off and cost me 1.5 hpurs and about 50 extra miles kn my personal vehicle that was not necessary.
William GNice people and courteous
Jorge USmooth experience from pick up to drop off. Very professional & wouldn't hesitate for a moment to go back.
Roger FBrian, who “helped” me yesterday (Saturday 3/2/24 @ 2:30pm) wasn’t really much help. I had simple questions for him such as “should this trailer be able to fit such item” which I got a response of: “it’s not my job to tell you how to move your stuff”. Then my next question “can you tell me the difference in renting a small van instead of a bigger trailer”… in which I got another obnoxious rude response from Brian: “It’s not my job to tell you what is the best or cheaper option for your move” in which I calmly responded “yes it is”. This location could be number 1 if you guys didn’t hire shmucks like him. So rude and unpleasant to deal with I absolutely won’t be coming back. Also the trailer sucked and opened when I was driving on sunrise and almost lost my stuff.
Stephen MOk
Jerzy P | Overall ExperienceIf I ever rent a Uhaul again, I would never again choose the option to do the virtual check-in. It was inconvenient and a pain to deal with just to check-in and pick up the vehicle. I needed assistance from the employee on hand, so it really didn’t serve a purpose. It’s not user friendly and the live chat feature representative I wasn’t fond of.
Charyl MArrived as rhey were closing 8p.m. Agent allowed me the rime i needed to offload car and drop off car hauler
Stephen MGood service
Sal LThere was a leak in the roof of the U-Haul. I just moved to a new house with my family and half our stuff is completely water damaged. I’m so disappointed. My mattress, box springs, boxes of clothes all ruined. The ceiling of the U-Haul was caulked from what appears to be previous leaks. Why in the world would this vehicle still be rented to people!! So frustrated and upset to be in my new house and not even have a bed to sleep on anymore.
Taylor FEverything was very easy
David JMichael helped me most of the time and was always helpful, courteous and knowledgeable. The other employees were great too!!
victoria v | Overall ExperienceStaff members both at check out and return were very pleasant and very professional. I would recommend this location highly
Helen jstaff member shr was superb
milton p | Overall ExperienceIn and out fast service great people. Thank you
Thomas NGreat service nice people
Scott BMichael was Amazing !!!
MARI MI rent from this location often, well maintained equipment and a new modern facility. On this rental I asked Mike about his storage as I may be needing a unit in the future. He showed me a few units and wow what a clean modern facility he has here! When the time comes I will definitely be renting a unit here.
Chris KWas easy and I had a great experience
Michael DThe young man who helped me was very courteous, he was able to answer all of my questions.
Lance K | First ImpressionsStaff was friendly and explained everything to me, pick up and drop off was super easy and for the price well worth it when moving!
Danielle ZHelpers never came, waste of a rental
Eric GGreat location very clean and nice place love the staff very kind and helpful and I think very reasonable pricing is awesome!
Evelysse T | First ImpressionsVery nice customer service
colleen t | Overall ExperienceGreat customer service and very clean facility
DONALD K | Online Move InThere is nothing to improve everything at this location down to the employees were excellent, kind welcoming, and very helpful. Thank you very much for your services.
Evelysse TEverything was excellent! Thank you!
Lindsay RThere is No reason I had to pay almost $700. For a car trailer. Especially I rent all the time. You are pricing yourself out of business. There only $1700 brand new. There is a trailer place on my street. I just went and got a price a few minutes ago.
William LWhen I walked in the store there was no one in it to help me so I patiently waited for around 20 minites before I decided to walk around outside and look for someone sure enough I found the one person working there attending to a returned vehicle every other storage facility I have been to there was usually 2 people on site. I was looking for a unit close to the front door but was told those where not available until the ones that where much further away where rented out I wound up renting one that was all the way on the other side of the building also I was not allowed to look inside a unit until I rented it which didn’t make sense to me because the first one didn’t go straight in it went to the right which I did not want so had to go back in office and wait for the one person to help other people first then the next unit had a beam in it and I did not want that one either it took me about 1 hour to rent a unit which was ridicules because I was there first thing in the morning but had to do a lot of waiting around which was not why I went ther early. I was also looking to rent a parking spot for my RV but was told I was not able to with no real reason why when the parking lot looked ready to go with only one other trailer parked in it so not happy with my experiance at this NEW facility that’s why I only stayed for 3 weeks until I found a better place for me my belongings and my RV this is why I will not recommend this location to family and friend's.
DARRIN R | Overall ExperienceGreat service.
Walter B | First ImpressionsI used the app it wasn’t working I couldn’t finish the transaction The pin pad wouldn’t take my credit card But the truck didn’t break down and I got my furniture move finished so it was a little frustrating but successful
james gThe Manager, and Asst. Manager in Patchogue, NY, were excellent: professional, knowledgeable and very personable and patient. They make customer service their top priority. The automated on-line interface is not working without glitches, hiccups and freezing. It is extremely frustrating for a customer to be forced to function “remote.” The chat took forever and sometimes it was completely not responsive. Overall, the service and people are great. UHaul is the. BEST! Thank you.
JOHN EGreat team very helpful and flexible
Tahara E | Overall ExperienceThe representative at pickup was quick and efficient. Made sure my trailer setup was safe. The return representative was attentive and helped me quickly. Great location and staff
Dharmawan IVery well managed facility, Staff member was helpful. Using the equipment was simple.. Thanks again Uhaul
Timothy LGreat service as always at Uhaul. This facility was immaculate and the staff was extremely helpful and professional. I would highly recommend this location and the uhaul company in general for all living and storage needs.
denise m | Overall ExperienceThe owner/manager Michael Birin was an arrogant “professional”. I got a random damage that wasn’t even legit, possibly broken BEFORE i got the vehicle or visible or on it when i left…. charged to my card. HE WAITED 24 hours after trying to charge my card to call me about the damages. He was rude and lied about the events to get some kind of damage fee. He then doubles down when i come in person to see what damage was done. He proceeded to lie and point out damages that weren’t there when i left the vehicle.(i have video and pics) There’s also no sign that it was even on the vehicle before i left. It could have been broken before i got it or after i dropped it off and it was raining all weekend. Still no damage was seen on my end. The problem Comes in…..when this person then lies about the transaction and after he attempts to charge the lie on my card, HE THEN calls me to tell me about the damage. Not before. After. He says he dialed the wrong number on Sunday then dialed the right one on Monday. This man at this location is a sketchy weasel. And should be fired or removed for foul play. Disgusting individual and fraud.
Saadiq SI have to say that I was very impressed when I originally booked the truck as well as when I dropped it off great courteous employees I will highly recommend
JOSEPH C | First ImpressionsMichael and his team could not have been nicer and more helpful. The trucks are clean and easy to use, the facility is spotless, and they were extremely flexible about my reservation and move-in dates. I am grateful to be storing my things with them and would highly recommend UHaul to friends and family. Thank you!
Anastasia G | First ImpressionsMike was very thorough, clear, and helpful.
John V | First ImpressionsNo recommendation at this time You are doing great!
Rosetta HThe customer service person was excellent !!! The on-site manager really helped me and was very professional
colleen t | First ImpressionsFriendly, helpful and excellent experience!
Debra G | First ImpressionsPlease service the truck it repeatedly cut off while driving
Sharonn SGreat service
james m | Overall ExperienceI was very surprised at how clean and convenient it was
Rosetta H | Online Move InThe BEST!!!
shanika h | First ImpressionsYour staff was great!
Ashley K | Overall ExperienceYou’re staff are very helpful and polite to the customer
Victor NVery good service and they have all equipment for move
DINADEL CA+ Employees were great. Very pleased.
Douglas BPick up and drop off were smooth and efficient and the worker who helped me was friendly and knowledgeable.
Tracy RThe personnel was very helpful and recommended what was required for my need. Good pricing too for the amount of space. The facility was immaculate except for the weather control.
Frihdson F | First ImpressionsEverything was great. Service was impeccable.
Fred WBest customer service and professional
Ronald V | First ImpressionsI didn't like the impersonal login barcode check-in. I ended up asking the attendant to take over my phone to check me in to rent my truck. What a ridiculous waist of time! Loose this option at this location - most of us in the area are of the age where we prefer customer service.
MARKWILLIAM VLove the customer service! They’re ALWAYS awesome. Thank you for making it easy.
Christopher NFree gas!? Other than that, there's not too much you can do to improve the experience... Perhaps topless hot check in babes...😉
Charis SGet the location some more inventory. I’ve wanted to rent a few times but they had nothing. Great location and staff. Needs more vehicles
Joseph AIt said $19 per day but they charge me$150.00 !!!
NOEL DYou need to keep better records. The day of the rental, I called 2 hours earlier to reserve a cargo van but when I got there, there was no record of me at all. I wound needing the van for a 2nd day, and called in an hour before it was due back to let them know. They had trouble finding me in the system at first, but then said I was good to go. Later the person I left as back up contact got a message saying the van was over due and your attempts to contact me were in vain and would they pass the message along. I have no record on my phone of your company trying to contact me. Fortunately everything went well. The staff was pleasant and courteous and the return was simple and easy.
Bruce RNothing, everything went smoothly thru the whole process. Only thing is they used the wrong number at the beginning. We had to call and change it.
Paul SGreat experience. Excellent staff
Dennis FWas informed morning of pick up that there had been some sort of oil spill in the bed of the truck and it was cleaned to the best of his ability. It was not clean at all. Spent 30 mins cleaning it myself at my house. He did offer mats for free but still annoying since I was moving all my house furniture. Truck felt like it could fall apart at any moment and they left it on E.
ralph mNothing
shane fVery helpful staff
Fatmir BThe staff at the East Patchogue location were friendly, helpful and made the experience almost effortless.
Daniel KA better selection of truck that's maintained to take out on a long trip.
Eugene MGreat facility and friendly staff.
David P | Online Move InEverything went perfect as planned. Great customer service.
Anthony TExcellent service I recommend everyone
CARLOS ZDoing the online mobile instead of going inside is very annoying and time consuming. Wasted 20 mins doing the process three times because of bad service. There should be an option of ALWAYS going inside and having your workers do it. Which I’m sure they could have had me out in 5-10 mins. Vs my 30 mins
Christopher NI thought the staff especially accommodating, professional, and personable.
ira hThe staff was very helpful
Fatmir BMove in experience was easy.The staff is excellent.
Judith B | First ImpressionsTechnology and app are so bad and slow
Toby TEverything went as expected or better!
Lucy TKeep up the great work that your staff does on a daily basis.
jaime gVery positive experience. Michael and Mason were very professional. Easy in and out.Highly recommend
JAMES HGood service
VICTOR PVery clean, and well organized. Friendly staff, and very informative, also very convenient! I like that they have carts and mattress carts for your belongings …. FIVE STARS ⭐️⭐️⭐️⭐️⭐️
Janice P | First ImpressionsNot applicable
Lawrence SRob the attendant was excellent
Andrew C | First ImpressionsKeep up the great work…..
Rah-Toyia CPrice was good, staff was real nice and helpfu
GARY L | First ImpressionsVery happy to move in; very quick, clean, and friendly! Very, very satisfied!
Diane K | First ImpressionsMike and his staff were more than helpful. Being my first time using a storage center I had a lot of questions which all were answered with patients.
Clifford J | First Impressions