Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

3,791 reviews

110 S D St   San Bernardino, CA 92401
(S Of Rialto Av, Between Arrowhead & E st)

(909) 884-6805

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(909) 884-6805

110 S D St
San Bernardino, CA 92401
(S Of Rialto Av, Between Arrowhead & E st)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DONALD STANCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danilo vargas  |  Overall Experience 
Rating:
4.0

I didn't have any problems

Aletrice Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Moss  |  Overall Experience 
Rating:
5.0

El manager Miguel exelete totalmente bien

VICTOR TZINTZUNGONZALEZ  |  First Impressions 
Rating:
5.0

Excellent service.

Ralph Bos  |  First Impressions 
Rating:
5.0

My favorite location. Guys here treat me like family. Sometimes, you see them running across the street to help their customers like their lives was at stake. Great people 👍👍👍

AUSTINE NWUKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reyna Santillan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARACELI PALAFOX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariana Amaya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco Borja  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Crystal Irving  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY GRAYS  |  Online Move In 
Rating:
5.0

The manager Miguel is fast and efficient, made it a real painless experience I was in and out within about 10 minutes with the truck I needed.

Justin Smith  |  First Impressions 
Rating:
5.0

The facility and staff were all excellent, thanks for a great experience!

Mark Landis  |  Overall Experience 
Rating:
5.0

Great

abdul abdullah  |  First Impressions 
Rating:
5.0

I had no issues with uhaul I paid purchased a lock unloaded needed it for 30 days came to pick up my things asked the counter person you can close out my account no issues went smoothly

albert wright  |  Overall Experience 
Rating:
3.0

I think there should be more lighting for the downstairs unit that I just transferred to.

Aurora Figueroa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agustin Suarez  |  Overall Experience 
Rating:
5.0

Everything was good. There should be elevator or ramp to carry goods from the second floor to loading/unloading location.

suresh tekade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dionie marquez  |  Overall Experience 
Rating:
5.0

It would be nice to have some type of elevator or something to take things to the second floor

Edith Valentines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Li-Yung Wang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Hollins  |  First Impressions 
Rating:
5.0

Uhaul storage staff were amazing the manager was amazing or whoever the guy was that came and helped me

Kristina Kerswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catrina Tucker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taunya Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Brooks  |  First Impressions 
Rating:
4.0

I would have rated excellent if I didn't lose some very important things that I can never replace when my unit got flooded out. That was hard to get past and I don't know if I even really came to terms with it.

Dawn Litchfield  |  Overall Experience 
Rating:
1.0

The guy worker was rude when asking a question and he had his head laying down on the desk when I first walked in like if he was resting. So unprofessional also while unloading my stuff into the storage my mover walked out and they just closed the doors behind him while he was about to walk back in to put the lock on my unit. The guy who was on duty was speeding in the parking lot in the uhaul truck he could have ran someone over if they were walking across. This is so dangerous

Rickesha Williams  |  First Impressions 
Rating:
5.0

I have not had a storage in a long time so it's going to take a minute to get use to but I'm loving it so far thank you

Stacey Glover  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edith Valentines  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Akai Carraway  |  Online Move In 
Rating:
5.0

I love the app and wallet feature.

Maria Lopez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Destiny Smith  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jayon Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fiona Lien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Kerswell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rhonda Therrien  |  Overall Experience 
Rating:
1.0

Charged me after I checked out. Had a bank over draft fee.

Leslie James  |  Overall Experience 
Rating:
1.0

Lights are dim, Hallways very narrow, it’s hot and humid inside(the air is hot & dry) low ceilings full of spiders and webs.

DeJannae Turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRUNO RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Contaoi  |  Online Move In 
Rating:
5.0

Staff members were professional, courteous, and knowledgeable. The storage location was clean, the renting process was easy and the renting of the truck to move my things out of storage was very easy. Since the pandemic, it’s hard to find good customer service, but the customer service at this location was excellent and the staff was friendly, professional, courteous, and very helpful. I would recommend this location to others.

MARY RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corderrius White  |  Online Move In 
Rating:
1.0

i canceled my uhaul storage because of false advertising. i booked a unit for a medium, which on the website would fit a 2 bedroom (up to 1500 sqft). i had a two bed that was 790 sqft so it should've been more than big enough. the storage was so small my couch (L sectional) wouldn't even have fit in there. There weren't any other available units so I decided to go to a different storage facility. This has nothing to do with the storage facility itself, and is more of a disappointment with UHAUL's website and false advertising. the employees at UHAUL were great.

Ciairra Riley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vaughn Banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janet ramirez  |  First Impressions 
Rating:
5.0

First of all i would love to send out an special thanks to Jesus he always was very consistent, polite to all of the customer's. I myself was an long term customer. I met this young man in August of 2018 and i just moved out of my 10×10 storage unit June 17th. 2023 even though I was pass due my payday and i had informed him that i was finally moving out and gave him my date he made sure that he had updated my status and let his crew know of me leaving after almost 5 year's. I Love This U-haul store they Took of care of my thing's. And i was the type of customer that didn't always come and check up on my unit i just made sure my payment's were on time for almost 5 long year's. Thank you U-haul and to the special manager Jesus and his crew for the greatest service's that you provided for me over the years. Erlanda Yenette Smith, Much Love To You.🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽

ERLANDA SMITH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kayleen Duran  |  Overall Experience 
Rating:
4.0

Rental & Storage is Great at U-Haul!

Gustavo Barrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Whitaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany murphy  |  Overall Experience 
Rating:
5.0

Scary area but the staff is really friendly and helped me out right away so felt at ease.

Myrna Morales  |  First Impressions 
Rating:
5.0

The staff at this location were awesome. All of them should be like this one.

Adella Ybarra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Yglesias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brayli Schmitzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chrishawnda Austin  |  First Impressions 
Rating:
5.0

Thank you for keeping up with your Commitment to provide excellent service .

Tiffany Jenkins  |  Overall Experience 
Rating:
5.0

I would definitely recommend the storage to everyone that went above and beyond to help me with my needs with storing my items they were always there and I felt comfortable and safe with using them if I ever needed to store anything I would definitely go to them again thank you

Anjeanette Oates  |  Overall Experience 
Rating:
5.0

This U-Haul storage facility always the best from Jesus GM, to all the staff. Thank you

Clifton Lee  |  Overall Experience 
Rating:
5.0

I love the U-Haul on D & Rialto avenue I've been with them for a long time And yes I will recommend my family and friends To this storage.

Doreena Guillen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Samuel  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennette Craft  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda Trapero  |  Overall Experience 
Rating:
5.0

Awesome customer service! Jesus is caring, professional and has gone out of his way to help me. If I need a storage, I would rent here again!

KRISTINA STONE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Medway  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda Trapero  |  First Impressions 
Rating:
4.0

I didn't store anything there the unit was smaller than expected

Angela Erickson  |  Online Move In 
Rating:
3.0

I first rented too small of locker. Big mistake on my part. I called thinking I would be able to change the reservation to a larger locker. The number I found says it's the Rialto location, but after pressing 2 for "all other inquiries" I thought it was always forwarding me to the 1800 #. The person there said they changed me to a larger locker. But after doing the online check in, I see it's still says it's the 4' locker. So I try calling in to try to salvage this order maybe perhaps after they were already preparing the 4' locker. Thought I needed to contact the store for that, but really wasn't sure if that was possible. They do only have like 1-3 employees there so thought it will never happen anyways. I was transferred to the 1800 number, then to a "scheduling department" who said "changing rentals is not what they do" then to a number that rang for awhile but then just went silent with no ringing etc. So hopelessly I thought my only option is to start over and book another locker. After going through getting another reservation though, it wouldn't allow me to do that online check-in on that same day. So I still was stuck. Called in, somehow actually ended up taking with the actual store, and they booked another locker. I would still appreciate a refund for the 4' locker though. Don't know how you could make this process easier, but some of these steps of changing reservation, contacting store etc. Could use improvement.

Dennis Foley  |  Overall Experience 
Rating:
5.0

Light fixture in the hall outside my unit was inoperable. Bulb was missing and looked like the fixture was broken.

Randy Field  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Johnson  |  Overall Experience 
Rating:
5.0

One of the workers was very helpful and very nice.

Bertin MorenoYanez  |  Overall Experience 
Rating:
4.0

I was told that my first month was free or I would have gone some where else I forgot the nice ladies name only because it wasn't a one way I didn't get the first month free lady never should of told me it was free I was supposed to pick up the truck at the location of the but instead I had to pick it up in Colton and return it to Colton VERY UPSET.,!

LEO AVALOS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Orson Thompson  |  Overall Experience 
Rating:
5.0

Thank u U haul for keeping my things safe. It was a good experience. I will let my friends and family know if they ever need to keep your things in a storage box.

Henrietta cuellar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Osarieme Ogiamien  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUSTIN KO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyrell Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maisha omoruyi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sarah bullard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Milo Ware  |  Overall Experience 
Rating:
5.0

Thank you, Front desk employee help me with all I need.

Eko Sadewo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Hawkins  |  Overall Experience 
Rating:
5.0

Thank you for all your help and ease of check in. The staff is extremely professional and assisted me with all of my request and questions. Will definitely use this location in the future and will recommend this location to anyone in need of moving or storage facilities.

Scott Robbins  |  First Impressions 
Rating:
3.0

The storage gave my furniture roaches that I did not have before

DeNeal Dooling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Tuell  |  First Impressions 
Rating:
5.0

N/A

RASAQ babajide  |  Overall Experience 
Rating:
5.0

Thanks for the help

Sherry Brown  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

MANUEL GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Calhoun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Calhoun  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy Bellah  |  Online Move In 
Rating:
4.0

Access not so easy

Michael McGee  |  Overall Experience 
Rating:
3.0

Just cuz no elevator

valerie padilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE AVILA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaMonica Rowles  |  Overall Experience 
Rating:
5.0

I Really Appreciate The Friendly Staff at The San Brdo Downtown Storage Office

Linda Brown  |  Overall Experience 
Rating:
4.0

Once in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..

JAMES GONZALES  |  Overall Experience 
Rating:
4.0

The staff was very helpful and friendly. Great customer service

khadija shah  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christine Fuentes  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Yolanda Pasillas  |  First Impressions 
Rating:
4.0

It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.

Cesar Sierra  |  Overall Experience 
Rating:
4.0

The staff was professional and friendly. They explained the storage process well and asked if I had questions.

MARY RICHARDSON  |  First Impressions 
Rating:
5.0

Nice trucks great staff

Juan Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donnie Whitley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacey Lopez  |  First Impressions 
Rating:
5.0

Good service

richard lively  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Hooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael Veloz  |  Online Move In 
Rating:
5.0

Thank you Jesus

Jewell Diaz  |  Overall Experience 
Rating:
5.0

THE STAFF IS VERY HELPFUL AND VERY RESPECTFUL

Debra Nolen  |  Online Move In 
Rating:
3.0

My experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.

Penny Moss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifton Lee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher Walden  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joshua Mendez   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Winton  |  First Impressions 
Rating:
5.0

I used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!

JAMIE WEBER  |  Overall Experience 
Rating:
5.0

I have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.

ROSS MCFANN  |  First Impressions 
Rating:
5.0

Overall satisfied with the unit

HEATHER DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dandre Davis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Roy Muhammad  |  First Impressions 
Rating:
5.0

N/A

RASAQ babajide  |  First Impressions 
Rating:
5.0

I've done business with U-Haul for years. The staff members has always had the most professional skills.

Clifton Lee  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dora Sabala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anjeanette Oates  |  First Impressions 
Rating:
5.0

The workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well kept

Tarry Council  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jevita Webster  |  Overall Experience 
Rating:
5.0

All the workers including the general manager were nice and helpful.

Bertin Moreno Yanez  |  Overall Experience 
Rating:
5.0

N/A

Pete Page  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emilio Rizzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katilyn Johnson  |  Overall Experience 
Rating:
5.0

Muchas gracias U Haul , rente por casi 2 años muchas gracias muy amables

Adriana Rivera  |  Overall Experience 
Rating:
5.0

I would Use their facility whenever I need a U-Haul great service

Eric Spencer  |  Overall Experience 
Rating:
3.0

Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the prices

Yolanda Pinedo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catheline Jaramillo  |  First Impressions 
Rating:
1.0

I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.

Eugene Osko  |  Online Move In 
Rating:
5.0

The facility was great your staff was great I think I'm going to like keeping my stuff there.

Henrietta cuellar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Rodarte  |  Overall Experience 
Rating:
4.0

The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10! However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I’m so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.

Idara Udo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandra Perez  |  First Impressions 
Rating:
2.0

Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor

Christina Godinez  |  Online Move In 
Rating:
5.0

Operation of keypads for access didn’t take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.

Mack Talley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

miguel Paredes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danisha Jackson  |  Online Move In 
Rating:
5.0

This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.

ROY CHARRAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis Santiago  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anthony Ditta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RESHONA BENJAMIN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARLENE SHELDEN  |  Overall Experience 
Rating:
5.0

You guys always come through

RASHI DOSTER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kia price  |  Overall Experience 
Rating:
5.0

Thank you. Employees were always professional, polite, and helpful.

Joy Douglass  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeanette Romero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonny Munoz  |  Overall Experience 
Rating:
1.0

Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.

Don Towns Jr  |  Overall Experience 
Rating:
5.0

Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot

Lashondra Nicole lewis  |  Overall Experience 
Rating:
4.0

Jesus was great tons of help finding a storage that worked for us. Very friendly

MICHAEL SANCHEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony frazier  |  First Impressions 
Rating:
5.0

Customer service was great yesterday. Ty Nannia.

cindy rodriguez  |  First Impressions 
Rating:
3.0

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Betty Rochelle  |  First Impressions 
Rating:
5.0

I've used storage off and on for decades, this was the best storage places ever!

Arthur Anderson  |  Overall Experience 
Rating:
5.0

I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.

eva horridgedubief  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Billy Armstrong  |  Overall Experience 
Rating:
1.0

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it’s just sad that there’s so many homeless people hanging around

Laura Urquiza  |  First Impressions 
Rating:
5.0

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

Maribel Elepano  |  First Impressions 
Rating:
5.0

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

Marie Garcia  |  First Impressions 
Rating:
5.0

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

roblynn anderson  |  Overall Experience 
Rating:
5.0

N/A

Billy Armstrong  |  Overall Experience 
Rating:
1.0

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Alejandro Sanchez  |  First Impressions 
Rating:
5.0

Everything was explained perfectly,definitely will rent again from location

Malika Abdul zahir  |  First Impressions 
Rating:
5.0

...

Jennifer L Powers  |  First Impressions 
Rating:
5.0

Very good customer service

cutrenia sharp jones  |  First Impressions 
Rating:
1.0

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

kyle baughman  |  Overall Experience 
Rating:
5.0

I used the U Box containers and was very pleased as to the service I received from this location.

Robert Miller  |  Overall Experience 
Rating:
5.0

Did uboxes, they brought to my home. cant complain.

Mohammed Siddiqui  |  Overall Experience 
Rating:
5.0

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Michael Magdaleno  |  Overall Experience 
Rating:
5.0

Always a pleasure doing business with U-haul.

Abimbola Maseyi  |  Overall Experience 
Rating:
5.0

Very helpful, thank you!

Denise Kruckenberg  |  Overall Experience 
Rating:
5.0

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

Elaine Penland  |  Overall Experience 
Rating:
3.0

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Bruce Jacobson  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Michelle Siner  |  Overall Experience 
Rating:
4.0

Fare customer service

RAYMOND AYERS  |  First Impressions 
Rating:
5.0

Very kind and helpful

KeVonne Spaulding  |  First Impressions 
Rating:
5.0

Jesus was more than nice.

cara brown  |  Overall Experience 
Rating:
3.0

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

TERRI JAMES  |  Overall Experience 
Rating:
5.0

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

Barbara Reynolds  |  Overall Experience 
Rating:
1.0

It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

sean scott  |  Overall Experience 
Rating:
4.0

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build

VANESSA SILIEZAR  |  Overall Experience 
Rating:
5.0

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

DEBRA SMITHSIMMONS  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Stephen Beck  |  Overall Experience 
Rating:
3.0

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

Terry Jones  |  Overall Experience 
Rating:
5.0

The price was right.

Russell Fetter  |  Overall Experience 
Rating:
5.0

Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

Ebony Washington  |  Reservation 
Rating:
3.0

fine

Francesco Pancaldi  |  Overall Experience 
Rating:
5.0

Did not go inside the facility! All business was by phone!

Julia McCarthy  |  Overall Experience 
Rating:
4.0

The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.

TONY FAUSTO  |  Overall Experience 
Rating:
3.0

The rates changed on me three time during my rental $5.00 a month more each time

GLORIA FERNANDEZ  |  Overall Experience 
Rating:
5.0

Staff are very helpful and friendly!

Sally Beavan  |  Overall Experience 
Rating:
5.0

I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig

jeff western  |  Overall Experience 
No reviews have been submitted for this location.

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