Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis

1,938 reviews

1430 N Illinois St   Indianapolis, IN 46202
(Between 13th and 14th st)

(317) 636-6700

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 636-6700

1430 N Illinois St
Indianapolis, IN 46202
(Between 13th and 14th st)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Would be clearer if expectation was that gas is returned full. Excellent service! Good rates!

Sarah Ringel 
Rating:
5.0

The maps do not reflect the streets and alleys very well, so it was difficult to understand how to navigate to the loading/unloading area. It was also very confusing to me on the keypad entry processes (i.e. check in on this keypad, open door on that keypad, close door on this keypad, etc.) If the lady was not there to help me understand the process, I would have struggled with it. Other than those minor snags (which may have been answered if I read the paperwork more closely), it went very well. The lady working there was extremely friendly and helpful. Give her a raise.

Van Friederich  |  Online Move In 
Rating:
5.0

The gentleman at the counter was extremely nice. Professional and courteous. The rental van was the newest addition. It was the best ride I ever had at uhaul. It drove like a Cadillac. I will definitely be using the Illinois location for the great customer service and ease of doing business with them.. Thank you for making my rental experience a good one.

Maurice Footrail 
Rating:
2.0

Honestly everything with the u-haul was fine, but the staff made me feel like I was completely rushed. To my knowledge I didn't think we had to pay for the U-Haul until after, I wanted to pay with it with a different card after I returned the U-Haul and was unable to and both the general manager and another worker told me they couldn't do it. I honestly believe it was just because they were too lazy to do it. I was all over the place when I first got to the U-Haul and it felt like the general manager there didn't have a lot of patience. I had just gotten off of work and I had dropped something on the ground and even lost my lunch box. It was a purple lunch box that I thought that I left there, but according to the management and another worker I didn't. Overall I probably won't use this U-Haul place again. I used it because it was convenient because I work across the street and was able to walk over after work to get my U-Haul. This U-Haul is already very small and tight it was unfortunate that I had to deal with the short fused staffing.

Brittney Tyler 
Rating:
5.0

Customer did not leave a comment.

Brian Wellington  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AMY NAZARIO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabrina Martin 
Rating:
5.0

Thanks guys

Cory McTush 
Rating:
5.0

Customer did not leave a comment.

Stuart Alter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Ritchie 
Rating:
5.0

Customer did not leave a comment.

Randall Paraday  |  Online Move In 
Rating:
5.0

Great experience! Looking forward to my next rental. Melissa was so helpful.

Matthew Tetrick 
Rating:
5.0

Customer did not leave a comment.

Sri VaishnavaSan Samudrala 
Rating:
5.0

Customer did not leave a comment.

Clinton Cowherd 
Rating:
5.0

There is nothing to improve, this location was great and helpful!

mauica walker 
Rating:
5.0

Melissa who runs this location is amazing. I cannot thank her enough for always being professional, helpful and pleasant. The facility is clean and run well. She is an asset to your company.

Nick McNeely  |  Overall Experience 
Rating:
5.0

I have had to rent a U-Haul 3 times now in the last month and every experience has been fast and easy. Melissa especially at this location is super helpful and amazing.

Kendall Short 
Rating:
5.0

The Attendant is always so kind She is awesome!

Daniel Sullivan 
Rating:
5.0

Customer did not leave a comment.

Darrell Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Cowie 
Rating:
5.0

Customer did not leave a comment.

Eric Caudill 
Rating:
4.0

Customer did not leave a comment.

Neal Rowe  |  Overall Experience 
Rating:
5.0

Melissa was great! She was very knowledgeable, helpful and personable. It was wonderful experience for my quick use of equipment.

Christopher Hall 
Rating:
5.0

Customer did not leave a comment.

Harlee Hoffmann 
Rating:
5.0

Nice lady in the office talked to me for awhile.. Thank you for helping me..

jervae jamison 
Rating:
5.0

Customer did not leave a comment.

Monica Dick 
Rating:
5.0

NA

Aaron Stewart-Curet  |  Online Move In 
Rating:
5.0

Wonderful

rena davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chandresh Doshi 
Rating:
4.0

Great location - had items stored for 23 years! Only one mouse nest (abandoned) in all that time!

JOHNATHAN SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio Sanchez Lopez 
Rating:
4.0

Customer did not leave a comment.

Shanda Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henrik Persson 
Rating:
5.0

Melissa was helpful in educating me on how to access the facility, forgiving when I made mistakes, and proactive in resolving issues on several occasions. The facility is well run, clean, and convenient, but it was the customer support that made my time at this facility and excellent experience.

John Krogulecki  |  Overall Experience 
Rating:
5.0

Staff very helpful

Elgina Berry  |  Online Move In 
Rating:
5.0

Excellent

SUNI SAMI 
Rating:
1.0

Over charged me and has not communicated back with me

CHANNELL MASON 
Rating:
5.0

More parking spaces

Paula Washington 
Rating:
5.0

Customer did not leave a comment.

Erik Esparza 
Rating:
5.0

Customer did not leave a comment.

MONIQUE KINSEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Burch 
Rating:
5.0

Customer did not leave a comment.

Ashley Burton 
Rating:
4.0

Customer did not leave a comment.

krystal menser  |  Overall Experience 
Rating:
5.0

I strongly appreciated the professionalism, efficiency, and friendliness of the individual I worked with. Would definitely recommend this location to friends.

Claude Smith-Kenny 
Rating:
5.0

Very pleased with U-HAUL services as always. Melissa Bowman was extremely kind and. Professional.

Nathan Campbell  |  Overall Experience 
Rating:
5.0

I don't know of anything you could do better

patricia BUFORD 
Rating:
5.0

Customer did not leave a comment.

Lisa Noel  |  Overall Experience 
Rating:
5.0

Melissa is amazing. I rent a lot of vans from UHaul and have been to many locations. She is absolutely the best and always makes sure that I am taken care of.

PHILIP CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Max Virus 
Rating:
3.0

The truck didn't seem to be very well maintained, the alignment especially was way off.

Andrew Sells 
Rating:
4.0

Customer did not leave a comment.

Elaine Legg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diamond Gill 
Rating:
1.0

emoloyees untrained and entire process was mishandled.

cayla evans 
Rating:
5.0

Customer did not leave a comment.

graydon buchleiter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KURT TREWARTHA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dean Smeltzer 
Rating:
5.0

The GM is a true saint. I saw her helping others, then help me above and beyond what I came in for.

Alec Synnestvedt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francey Wolfe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM IVERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Noel  |  Online Move In 
Rating:
5.0

Customer service was great. Truck was clean expectations were high and I would definitely recommend this U-Haul location again and I will definitely use this U-Haul location come November 30 when it’s time for me to move out into my new place.

Adam Thomas 
Rating:
5.0

Very easy and quick process to schedule, pick up, and return. Thanks

Joe McIntire 
Rating:
4.0

Customer did not leave a comment.

CHARLES LAWSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diamond Burton  |  Overall Experience 
Rating:
4.0

The customer service rep was very helpful and professional. She did a good job and I will continue to use this location and tell others.

crystal hill 
Rating:
5.0

Customer did not leave a comment.

Catherine Lindgren 
Rating:
3.0

Trucks were parked on the street and I had to parallel park the 10’ truck to return it. It would be nice if there was a parking lot available or reserved spaces for uhaul instead of public parking

Corinne Lucas 
Rating:
5.0

Customer did not leave a comment.

crystal boswell 
Rating:
4.0

The seats were ripped and falling apart

Amanda Tobin 
Rating:
5.0

The rental truck was clean, and I love this location. But…a rental truck with 166k miles on it? Yikes. The transmission was really rough, and the steering was sloppy at best.The shifter felt like it was barely attached, and getting it into any gear was tricky.. I don’t expect much from a rental, but this was not a good experience.

John Kirchner 
Rating:
5.0

Customer did not leave a comment.

Susanna Bingman 
Rating:
5.0

Thanks again!

GAYLE PIERSON  |  Overall Experience 
Rating:
5.0

Ms Virginia was so friendly and very kind and helpful 💕💕

reshanta nichols 
Rating:
5.0

Keep the great employees you have. 👍🏿

Gregory Shackelford 
Rating:
5.0

Customer did not leave a comment.

KYLE LESLIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki Coleman  |  Overall Experience 
Rating:
5.0

Melissa was very knowledgeable and made excellent suggestions. She recommended the 15 foot truck win the ramp for our very heavy bathroom vanity along with the furniture dollies. It was a game changer.

joanna stair 
Rating:
5.0

This is the best location. I've gone to other locations and was not happy. This store is excellent, friendly staff, well organized and very helpful. Great location and staff!

Rick Wood 
Rating:
4.0

Customer did not leave a comment.

Lachandria Saffold  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kylie Trail 
Rating:
5.0

Virginia was the associate helping me at location 1430 N Illinois Street, Indianapolis, IN 46202. She called me when my truck was late arriving prior to pick up. Called me again at the right time once it arrived. She was such a pleasure with the check-in and out process. Her personality was very customer service oriented. She truly cared. I was there this past Sunday. Please make sure you recognize her because she deserves it.

Christina Iserloth 
Rating:
5.0

Virginia was great! She was efficient and helpful. She was interested in the work I do and me as a person not just a customer

PHILIP CAMPBELL 
Rating:
1.0

They got me for my money said I'll get my money back if I don't go over 50 miles I didn't even do 20 miles

Bethany taylor 
Rating:
5.0

Everyone was very helpful and friendly!

Greg Moss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Wright  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Md Fazle Elahi 
Rating:
3.0

Well first you can actually put money back on people's bank card.i rented yesterday and returned today and still haven't received an email telling me how much I was charged or how much is going back on my card. And that was the U-Haul on Illinois Street they did it to me last year as well but on Washington Street so I won't be renting from U-Haul no more

kathy Gaines 
Rating:
5.0

Customer did not leave a comment.

Nathan Campbell  |  Online Move In 
Rating:
5.0

Staff was always very helpful and friendly

MICHAEL MYERS  |  Overall Experience 
Rating:
4.0

Air conditioning in the storage areas if possible.

eric hamilton 
Rating:
3.0

Customer did not leave a comment.

Karisa Candreva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyrone Roberts 
Rating:
4.0

Everything was great, and I truly appreciate the kindness shown me while I was there. The only draw-back to my experience was that only one vehicle can pull in at a time and if you aren't first in line, you have to come back later which for me hampered my over-all time. I would still be there otherwise.

Richard Jackson  |  Overall Experience 
Rating:
5.0

The best ever♥️♥️

jerry bryant 
Rating:
4.0

No comments at this time.

Derrick Humbert  |  Online Move In 
Rating:
5.0

This location provided EXCELLENT service.

WILLIAM HICKS 
Rating:
5.0

The truck was almost empty on fuel, so it would be nice if I didn't have to get gas because I was meeting movers

ANGIE FARRIS 
Rating:
3.0

Customer did not leave a comment.

John Sanchez 
Rating:
2.0

Customer did not leave a comment.

Konstantinos Zorbas 
Rating:
5.0

Customer did not leave a comment.

JENNY KITCHEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Cave 
Rating:
5.0

NA

LaTonya Mouzon  |  Online Move In 
Rating:
5.0

There is water in the passenger side mat and side storage area on the door.

Ande Cai 
Rating:
5.0

Very good service!!! I am very pleased with the staff as well.. Thank you 😀

Earl Dixon 
Rating:
5.0

Melissa is fantastic! My company rents a lot of vehicles from this location. I am not always the most organized person but Melissa always manages to take care of my needs. She is a real asset to Uhaul and you need 100 more managers like her!

PHILIP CAMPBELL 
Rating:
4.0

Customer did not leave a comment.

Christine Taylor 
Rating:
5.0

Truck was pretty dirty on outside No biggy But unkempt Manager was wonderfully cheerful, helpful and efficient Third time renting. I live in downtown indianapolis, and won’t rent anywhere else

Timothy Koponen 
Rating:
4.0

Customer did not leave a comment.

krystle hill 
Rating:
5.0

EXCELLENT customer service!!!

Bryan Daniel 
Rating:
5.0

Customer did not leave a comment.

Jeff Owen 
Rating:
3.0

Drop off was confusing. Need better signage for drop off. No lot had to drop off in street. More drop off detail for arriving in a new city would be helpful

Timothy Hanson 
Rating:
4.0

Customer did not leave a comment.

Rashed Doha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha MacMurray  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin Steele 
Rating:
5.0

Customer did not leave a comment.

Shea Rodriguez-Kinney 
Rating:
5.0

U don’t need any approval. U are all awesome. Even gave me some money back cuz I didn’t go over the miles I thought I would. Thanx Uhaul family

Charles Johnson 
Rating:
5.0

Customer did not leave a comment.

Baker Nasser 
Rating:
5.0

Customer did not leave a comment.

Keelan Coker  |  Overall Experience 
Rating:
5.0

I love you facility because people really care about you they try their best to help you out in every way thanks again and being understanding for situations that arise.

JOHN RAMIREZ  |  Overall Experience 
Rating:
5.0

Thank you!

Leo Espinoza 
Rating:
5.0

Staff was so nice and available and very helpful with a wonderful personality but definitely recommend that facility to all my friends and family and anybody searching that would be a stranger

Esther Dunn  |  Overall Experience 
Rating:
5.0

Always fantastic customer service at this location!

TIFFNI ALLEN 
Rating:
5.0

Melissa was great! Quick, professional, and friendly. Thank you!!

Brad Sandoe 
Rating:
5.0

The young woman who was working the early shift was great.

Michael Rubino 
Rating:
5.0

Customer did not leave a comment.

Arnold Rachel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mia Smartt  |  Overall Experience 
Rating:
5.0

I don’t know the lady name who helped me today but when I went in she was friendly kind and nice an I feel as if she needs ah raise 10/10 that’s how good she was and if I had to do it all over again I would thanks

NAKIA HOLSEY 
Rating:
5.0

Customer did not leave a comment.

Valerie Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom OGUNGBEMI 
Rating:
5.0

Very nice people! Thank you! :)

Daniel Corona 
Rating:
4.0

Not the fault of the facility but the ally roads adjacent and behind the building are in very bad condition.

Eric Welch  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thaddeus Cabredo 
Rating:
1.0

Not happy with them charging me 10.00 for fuel. I drove 21 miles and put $7.00 gas in.

Debra Sims 
Rating:
5.0

I have lived all over the country and the rep at UHaul provided the best service I have ever experienced. She was very professional, able to satisfy the customers in the store and extremely helpful. I will use them again.

April Patricia 
Rating:
5.0

Customer did not leave a comment.

Michael Martin 
Rating:
5.0

Customer did not leave a comment.

dominique lewis  |  First Impressions 
Rating:
5.0

Overall great experience. Will rent from this location again.

Terron Dancy 
Rating:
5.0

Customer did not leave a comment.

Johanna Tomkiewicz 
Rating:
4.0

The first month is perfect for one who is just moved That 2nd month is high .....

Trinnon Presswood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandis Riggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Badovinac 
Rating:
5.0

Good communication and good customer service

TYKISHA LAMPKIN 
Rating:
5.0

Attendant on duty at pickup could not possibly have been better. Polite, friendly and professional.

John Wilkes 
Rating:
3.0

Customer Service was great the ladies did a great job

Teilana Batey 
Rating:
5.0

Customer did not leave a comment.

Cassandra Graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARVIETTA BURSE  |  Overall Experience 
Rating:
5.0

Great customer service!

Chad Hyatt 
Rating:
3.0

Customer did not leave a comment.

Grace Keller 
Rating:
5.0

Customer did not leave a comment.

Mary Jo Heeren 
Rating:
1.0

The women did not give me any indication of what I needed to do. When I gave her the key, she just looked at me and I had to ask if I needed to do anything else. She said no. Then the next day, Uhaul calls me and wants me to return the truck to a different location. Like I did not return the truck at all.

STEVEN HESSE 
Rating:
3.0

Customer did not leave a comment.

Conner Nix  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn Nelson 
Rating:
5.0

The manager was friendly, competent and extremely efficient.

Carol Lengkeek-Ollier 
Rating:
5.0

The Uhaul representative was very friendly and informative.

Brent Henady 
Rating:
5.0

Customer did not leave a comment.

Rachel Sizemore 
Rating:
3.0

Storage fees are to high

Glennolia Reeves  |  Overall Experience 
Rating:
4.0

Melissa was/is very kind and easy to work with. Thank you

Terri Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Ross  |  Overall Experience 
Rating:
5.0

Very pleased

Esther Dunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justice Cornelius  |  Overall Experience 
Rating:
5.0

I love it because you can access the storage 24 hrs The storage is clean and easy to maneuver in.

Ramona Taylor   |  First Impressions 
Rating:
5.0

The lady at the front desk is sooo sweet n helpful very polite

Dominique Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Batistoni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Elwell-Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Boggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Reuter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart Alter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tashima Mayers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Sweeney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olujimi Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Theis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYELA Carrasco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Banika Winston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Elliott  |  Overall Experience 
Rating:
5.0

Melissa was extremely helpful & explained everything clearly. The use of a cart allowed me to empty my car in one trip, instead of having to make multiple trips with my small dolly. The storage facility was immaculate. Also, the location of this facility is perfect for me, only 1.5 miles from the apartment complex I will be moving into in October.

Christine Elwell-Garrett  |  First Impressions 
Rating:
5.0

Kara was really good at assisting with my needs.

Mohammad Mohd Sabri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BONAGURA   |  Overall Experience 
Rating:
5.0

Great place to store your all your household and garage items. Had my storage unit for at least 15 years and the rent only went up maybe $5 every 3 years. Office staff is excellent and works with you on every level. I would recommend and use them again.

KATHERINE TAKAKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Taylor  |  Overall Experience 
Rating:
5.0

Thank you for the service

Gary Chandler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon stone  |  Overall Experience 
Rating:
5.0

Melissa and her staff are always a pleasure to work with. The facility is well maintained.

Trai Majors  |  Overall Experience 
Rating:
5.0

Kara was VERY helpful, she went above and beyond the call of duty to assist us!

Lancelot Stephenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb Boggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JHANA GILLEYLEN  |  Overall Experience 
Rating:
4.0

The people at the storage facility were friendly and helpful. However, trying to reach anyone on the phone was terrible.

Paul Berg  |  Overall Experience 
Rating:
5.0

Melissa and Kara were so kind and professional. I will use this location again!

karen niblick  |  Overall Experience 
Rating:
5.0

Everybody is really friendly really helpful I'll customer service is excellent great job

JOHN RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyreka Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Batten  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FULLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Snow  |  Overall Experience 
Rating:
3.0

Only needed short term storage (2weeks). When I moved some of my belongings into storage the freight elevator had issues and had to be serviced. When I moved out the freight elevator had issues and was taken out of service for repairs. My storage unit was on the top floor. :(

Anna Cosnahan  |  Overall Experience 
Rating:
4.0

Kara was nice and polite to me when I first rented also helpful ☺ umm...some other staff members wasn't but at the end of my visit it turned out to be alright!

Gary Chandler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INC. FREETOWN VILLAGE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tara Wright  |  First Impressions 
Rating:
4.0

It would have been Nice to be able to prorate a unit. I was unable to move until two days into the next month and I had to pay for a entire month! That’s ridiculous! I only needed two more days!

Jeff Solari  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Pappe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene hudgins  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephanie Driver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO FERNANDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Evan Atkinson  |  Overall Experience 
Rating:
5.0

Keep up the good work.🤓

Michael Wells  |  First Impressions 
Rating:
5.0

Good place and business to use!

Deone Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen Taylor  |  Overall Experience 
Rating:
5.0

Easy and convenient

Tiffianie King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Heine  |  Overall Experience 
Rating:
4.0

Loved it

alphonso bailey  |  Overall Experience 
Rating:
4.0

I had a difficult time securing my lock. The bar that was supposed to slide to the right was tight and I couldn't fully lock my unit. (Even when padlocked, the unit was not secure. ) It all worked out anyway. There was no evidence of tampering. This facility was conveniently located to the spot where I needed to move my boxes. Your staff was terrific! Thank you!

Kristi Smarelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Krol  |  Overall Experience 
Rating:
1.0

I was charged on the 6th and moved out on the 8th and did not receive any money back.

MATTHEW LEWIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allan Gramillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric West  |  First Impressions 
Rating:
4.0

My only issue is I paid for Climate control and it stay very hot

CHRISTINA WILLIAMS  |  Overall Experience 
Rating:
5.0

They went the extra mile.

NATHAN FARRAR  |  Overall Experience 
Rating:
5.0

Great moving experience for a cheap price.

Bryant Salazar-Valente  |  First Impressions 
Rating:
5.0

The staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!

CORA GREGORY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Butler  |  Overall Experience 
Rating:
5.0

Thank you outstanding staff and service!!

sean brady  |  Overall Experience 
Rating:
5.0

Thank you outstanding staff!

sean brady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANE TROY COTNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imran Jalloh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Akorra Noble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Bandy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Chandler jr  |  First Impressions 
Rating:
5.0

Melissa help me find the biggest storage for a 3 bedroom house

Darrell Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obinna Njoku  |  Overall Experience 
Rating:
5.0

GM went above and beyond to help us! Great job!!

Erika Sanchez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Butler  |  First Impressions 
Rating:
4.0

Great location, great staff, Melissa is AWESOME!

Ximena Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Hinton  |  First Impressions 
Rating:
5.0

My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.

AISHA JARVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA ANDERSON  |  First Impressions 
Rating:
4.0

No where to leave trash.

Yalonda King  |  Overall Experience 
Rating:
5.0

Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!

Lauryn Burgdoerfer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT COX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Snow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANNA MEJIA  |  Overall Experience 
Rating:
4.0

The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.

MICHELLE JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade Brown  |  Overall Experience 
Rating:
1.0

I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.

freda brinkley  |  Overall Experience 
Rating:
4.0

A very good experience overall!

Paul Hurley  |  Overall Experience 
Rating:
5.0

Melissa has been especially helpful throughout my rental time of 8 months.

bryan fonseca  |  Overall Experience 
Rating:
2.0

i had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.

Guy Cooper  |  Overall Experience 
Rating:
1.0

My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings

DIVENA WILLIAMS  |  Overall Experience 
Rating:
5.0

We had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.

SUSAN APPLE  |  Overall Experience 
Rating:
1.0

I don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.

mykel kennedy  |  Overall Experience 
Rating:
4.0

Very Very Good Not Excellent

sean gehlhausen  |  Overall Experience 
Rating:
1.0

This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!

MARSHALL HIGHBAUGH  |  Overall Experience 
Rating:
1.0

I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.

Olivia Ehret  |  First Impressions 
Rating:
5.0

Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!

Arnold Rachel  |  First Impressions 
Rating:
5.0

The staff and service is above average during the time I was renting the storage unit.

William Heard  |  Overall Experience 
Rating:
5.0

Clean facility! Manager was very kind and helpful, and answered all my questions!

janeele white  |  First Impressions 
Rating:
2.0

I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.

Brain Doyle  |  Overall Experience 
Rating:
5.0

Nice facility

Rita Elias  |  First Impressions 
Rating:
5.0

Customer service is awesome they went above and beyond to make sure my visit was great.

charlene hudgins  |  First Impressions 
Rating:
5.0

No comments

PATRICK OBARA  |  Overall Experience 
Rating:
5.0

Everything was great, including the climate control.

Alex Farris  |  Overall Experience 
Rating:
3.0

price was a little high for the size.

DUWAYNE CHAMBERS  |  Overall Experience 
Rating:
1.0

Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional

Twyla Childers  |  Overall Experience 
Rating:
4.0

I liked the service I received by Melissa B.

penny sparks  |  Overall Experience 
Rating:
4.0

If you're late, the GM has the right to waive your fees. She won't!

Michael Jackson  |  Overall Experience 
Rating:
2.0

Parking is a problem ..it’s hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!

Brian Layton  |  Overall Experience 
Rating:
1.0

I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.

lasahira jones  |  Reservation 
Rating:
5.0

Good facility, great staff. Some billing issues with uhaul.com, but not facility related

BRET WOLFE  |  Overall Experience 
Rating:
5.0

Very helpful. Thank you.

Nathan Morrow  |  Reservation 
Rating:
5.0

My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.

TED GREGOREK  |  Overall Experience 
Rating:
5.0

Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!

Don Dufinetz  |  Overall Experience 
Rating:
5.0

I would recommend

NORMA BLINKS  |  Overall Experience 
Rating:
2.0

I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.

Justin Hua  |  Overall Experience 
No reviews have been submitted for this location.

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