Would be clearer if expectation was that gas is returned full. Excellent service! Good rates!
Sarah RingelCustomer Reviews for U-Haul Moving & Storage of Downtown Indianapolis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The maps do not reflect the streets and alleys very well, so it was difficult to understand how to navigate to the loading/unloading area. It was also very confusing to me on the keypad entry processes (i.e. check in on this keypad, open door on that keypad, close door on this keypad, etc.) If the lady was not there to help me understand the process, I would have struggled with it. Other than those minor snags (which may have been answered if I read the paperwork more closely), it went very well. The lady working there was extremely friendly and helpful. Give her a raise.
Van Friederich | Online Move InThe gentleman at the counter was extremely nice. Professional and courteous. The rental van was the newest addition. It was the best ride I ever had at uhaul. It drove like a Cadillac. I will definitely be using the Illinois location for the great customer service and ease of doing business with them.. Thank you for making my rental experience a good one.
Maurice FootrailHonestly everything with the u-haul was fine, but the staff made me feel like I was completely rushed. To my knowledge I didn't think we had to pay for the U-Haul until after, I wanted to pay with it with a different card after I returned the U-Haul and was unable to and both the general manager and another worker told me they couldn't do it. I honestly believe it was just because they were too lazy to do it. I was all over the place when I first got to the U-Haul and it felt like the general manager there didn't have a lot of patience. I had just gotten off of work and I had dropped something on the ground and even lost my lunch box. It was a purple lunch box that I thought that I left there, but according to the management and another worker I didn't. Overall I probably won't use this U-Haul place again. I used it because it was convenient because I work across the street and was able to walk over after work to get my U-Haul. This U-Haul is already very small and tight it was unfortunate that I had to deal with the short fused staffing.
Brittney TylerThanks guys
Cory McTushGreat experience! Looking forward to my next rental. Melissa was so helpful.
Matthew TetrickThere is nothing to improve, this location was great and helpful!
mauica walkerMelissa who runs this location is amazing. I cannot thank her enough for always being professional, helpful and pleasant. The facility is clean and run well. She is an asset to your company.
Nick McNeely | Overall ExperienceI have had to rent a U-Haul 3 times now in the last month and every experience has been fast and easy. Melissa especially at this location is super helpful and amazing.
Kendall ShortThe Attendant is always so kind She is awesome!
Daniel SullivanMelissa was great! She was very knowledgeable, helpful and personable. It was wonderful experience for my quick use of equipment.
Christopher HallNice lady in the office talked to me for awhile.. Thank you for helping me..
jervae jamisonNA
Aaron Stewart-Curet | Online Move InWonderful
rena davis | First ImpressionsGreat location - had items stored for 23 years! Only one mouse nest (abandoned) in all that time!
JOHNATHAN SCOTT | Overall ExperienceMelissa was helpful in educating me on how to access the facility, forgiving when I made mistakes, and proactive in resolving issues on several occasions. The facility is well run, clean, and convenient, but it was the customer support that made my time at this facility and excellent experience.
John Krogulecki | Overall ExperienceStaff very helpful
Elgina Berry | Online Move InExcellent
SUNI SAMIOver charged me and has not communicated back with me
CHANNELL MASONMore parking spaces
Paula WashingtonI strongly appreciated the professionalism, efficiency, and friendliness of the individual I worked with. Would definitely recommend this location to friends.
Claude Smith-KennyVery pleased with U-HAUL services as always. Melissa Bowman was extremely kind and. Professional.
Nathan Campbell | Overall ExperienceI don't know of anything you could do better
patricia BUFORDMelissa is amazing. I rent a lot of vans from UHaul and have been to many locations. She is absolutely the best and always makes sure that I am taken care of.
PHILIP CAMPBELLThe truck didn't seem to be very well maintained, the alignment especially was way off.
Andrew Sellsemoloyees untrained and entire process was mishandled.
cayla evansThe GM is a true saint. I saw her helping others, then help me above and beyond what I came in for.
Alec Synnestvedt | First ImpressionsCustomer service was great. Truck was clean expectations were high and I would definitely recommend this U-Haul location again and I will definitely use this U-Haul location come November 30 when it’s time for me to move out into my new place.
Adam ThomasVery easy and quick process to schedule, pick up, and return. Thanks
Joe McIntireThe customer service rep was very helpful and professional. She did a good job and I will continue to use this location and tell others.
crystal hillTrucks were parked on the street and I had to parallel park the 10’ truck to return it. It would be nice if there was a parking lot available or reserved spaces for uhaul instead of public parking
Corinne LucasThe seats were ripped and falling apart
Amanda TobinThe rental truck was clean, and I love this location. But…a rental truck with 166k miles on it? Yikes. The transmission was really rough, and the steering was sloppy at best.The shifter felt like it was barely attached, and getting it into any gear was tricky.. I don’t expect much from a rental, but this was not a good experience.
John KirchnerThanks again!
GAYLE PIERSON | Overall ExperienceMs Virginia was so friendly and very kind and helpful 💕💕
reshanta nicholsKeep the great employees you have. 👍🏿
Gregory ShackelfordMelissa was very knowledgeable and made excellent suggestions. She recommended the 15 foot truck win the ramp for our very heavy bathroom vanity along with the furniture dollies. It was a game changer.
joanna stairThis is the best location. I've gone to other locations and was not happy. This store is excellent, friendly staff, well organized and very helpful. Great location and staff!
Rick WoodVirginia was the associate helping me at location 1430 N Illinois Street, Indianapolis, IN 46202. She called me when my truck was late arriving prior to pick up. Called me again at the right time once it arrived. She was such a pleasure with the check-in and out process. Her personality was very customer service oriented. She truly cared. I was there this past Sunday. Please make sure you recognize her because she deserves it.
Christina IserlothVirginia was great! She was efficient and helpful. She was interested in the work I do and me as a person not just a customer
PHILIP CAMPBELLThey got me for my money said I'll get my money back if I don't go over 50 miles I didn't even do 20 miles
Bethany taylorEveryone was very helpful and friendly!
Greg Moss | Overall ExperienceWell first you can actually put money back on people's bank card.i rented yesterday and returned today and still haven't received an email telling me how much I was charged or how much is going back on my card. And that was the U-Haul on Illinois Street they did it to me last year as well but on Washington Street so I won't be renting from U-Haul no more
kathy GainesStaff was always very helpful and friendly
MICHAEL MYERS | Overall ExperienceAir conditioning in the storage areas if possible.
eric hamiltonEverything was great, and I truly appreciate the kindness shown me while I was there. The only draw-back to my experience was that only one vehicle can pull in at a time and if you aren't first in line, you have to come back later which for me hampered my over-all time. I would still be there otherwise.
Richard Jackson | Overall ExperienceThe best ever♥️♥️
jerry bryantNo comments at this time.
Derrick Humbert | Online Move InThis location provided EXCELLENT service.
WILLIAM HICKSThe truck was almost empty on fuel, so it would be nice if I didn't have to get gas because I was meeting movers
ANGIE FARRISNA
LaTonya Mouzon | Online Move InThere is water in the passenger side mat and side storage area on the door.
Ande CaiVery good service!!! I am very pleased with the staff as well.. Thank you 😀
Earl DixonMelissa is fantastic! My company rents a lot of vehicles from this location. I am not always the most organized person but Melissa always manages to take care of my needs. She is a real asset to Uhaul and you need 100 more managers like her!
PHILIP CAMPBELLTruck was pretty dirty on outside No biggy But unkempt Manager was wonderfully cheerful, helpful and efficient Third time renting. I live in downtown indianapolis, and won’t rent anywhere else
Timothy KoponenEXCELLENT customer service!!!
Bryan DanielDrop off was confusing. Need better signage for drop off. No lot had to drop off in street. More drop off detail for arriving in a new city would be helpful
Timothy HansonU don’t need any approval. U are all awesome. Even gave me some money back cuz I didn’t go over the miles I thought I would. Thanx Uhaul family
Charles JohnsonI love you facility because people really care about you they try their best to help you out in every way thanks again and being understanding for situations that arise.
JOHN RAMIREZ | Overall ExperienceThank you!
Leo EspinozaStaff was so nice and available and very helpful with a wonderful personality but definitely recommend that facility to all my friends and family and anybody searching that would be a stranger
Esther Dunn | Overall ExperienceAlways fantastic customer service at this location!
TIFFNI ALLENMelissa was great! Quick, professional, and friendly. Thank you!!
Brad SandoeThe young woman who was working the early shift was great.
Michael RubinoI don’t know the lady name who helped me today but when I went in she was friendly kind and nice an I feel as if she needs ah raise 10/10 that’s how good she was and if I had to do it all over again I would thanks
NAKIA HOLSEYVery nice people! Thank you! :)
Daniel CoronaNot the fault of the facility but the ally roads adjacent and behind the building are in very bad condition.
Eric Welch | Online Move InNot happy with them charging me 10.00 for fuel. I drove 21 miles and put $7.00 gas in.
Debra SimsI have lived all over the country and the rep at UHaul provided the best service I have ever experienced. She was very professional, able to satisfy the customers in the store and extremely helpful. I will use them again.
April PatriciaOverall great experience. Will rent from this location again.
Terron DancyThe first month is perfect for one who is just moved That 2nd month is high .....
Trinnon Presswood | First ImpressionsGood communication and good customer service
TYKISHA LAMPKINAttendant on duty at pickup could not possibly have been better. Polite, friendly and professional.
John WilkesCustomer Service was great the ladies did a great job
Teilana BateyGreat customer service!
Chad HyattThe women did not give me any indication of what I needed to do. When I gave her the key, she just looked at me and I had to ask if I needed to do anything else. She said no. Then the next day, Uhaul calls me and wants me to return the truck to a different location. Like I did not return the truck at all.
STEVEN HESSEThe manager was friendly, competent and extremely efficient.
Carol Lengkeek-OllierThe Uhaul representative was very friendly and informative.
Brent HenadyStorage fees are to high
Glennolia Reeves | Overall ExperienceMelissa was/is very kind and easy to work with. Thank you
Terri Hamilton | Overall ExperienceVery pleased
Esther Dunn | First ImpressionsI love it because you can access the storage 24 hrs The storage is clean and easy to maneuver in.
Ramona Taylor | First ImpressionsThe lady at the front desk is sooo sweet n helpful very polite
Dominique Parker | Overall ExperienceMelissa was extremely helpful & explained everything clearly. The use of a cart allowed me to empty my car in one trip, instead of having to make multiple trips with my small dolly. The storage facility was immaculate. Also, the location of this facility is perfect for me, only 1.5 miles from the apartment complex I will be moving into in October.
Christine Elwell-Garrett | First ImpressionsKara was really good at assisting with my needs.
Mohammad Mohd Sabri | Overall ExperienceGreat place to store your all your household and garage items. Had my storage unit for at least 15 years and the rent only went up maybe $5 every 3 years. Office staff is excellent and works with you on every level. I would recommend and use them again.
KATHERINE TAKAKI | Overall ExperienceThank you for the service
Gary Chandler | Overall ExperienceMelissa and her staff are always a pleasure to work with. The facility is well maintained.
Trai Majors | Overall ExperienceKara was VERY helpful, she went above and beyond the call of duty to assist us!
Lancelot Stephenson | First ImpressionsThe people at the storage facility were friendly and helpful. However, trying to reach anyone on the phone was terrible.
Paul Berg | Overall ExperienceMelissa and Kara were so kind and professional. I will use this location again!
karen niblick | Overall ExperienceEverybody is really friendly really helpful I'll customer service is excellent great job
JOHN RAMIREZ | First ImpressionsOnly needed short term storage (2weeks). When I moved some of my belongings into storage the freight elevator had issues and had to be serviced. When I moved out the freight elevator had issues and was taken out of service for repairs. My storage unit was on the top floor. :(
Anna Cosnahan | Overall ExperienceKara was nice and polite to me when I first rented also helpful ☺ umm...some other staff members wasn't but at the end of my visit it turned out to be alright!
Gary Chandler | First ImpressionsIt would have been Nice to be able to prorate a unit. I was unable to move until two days into the next month and I had to pay for a entire month! That’s ridiculous! I only needed two more days!
Jeff Solari | Overall ExperienceKeep up the good work.🤓
Michael Wells | First ImpressionsGood place and business to use!
Deone Sanders | First ImpressionsEasy and convenient
Tiffianie King | First ImpressionsLoved it
alphonso bailey | Overall ExperienceI had a difficult time securing my lock. The bar that was supposed to slide to the right was tight and I couldn't fully lock my unit. (Even when padlocked, the unit was not secure. ) It all worked out anyway. There was no evidence of tampering. This facility was conveniently located to the spot where I needed to move my boxes. Your staff was terrific! Thank you!
Kristi Smarelli | Overall ExperienceI was charged on the 6th and moved out on the 8th and did not receive any money back.
MATTHEW LEWIS | Overall ExperienceMy only issue is I paid for Climate control and it stay very hot
CHRISTINA WILLIAMS | Overall ExperienceThey went the extra mile.
NATHAN FARRAR | Overall ExperienceGreat moving experience for a cheap price.
Bryant Salazar-Valente | First ImpressionsThe staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!
CORA GREGORY | First ImpressionsThank you outstanding staff and service!!
sean brady | Overall ExperienceThank you outstanding staff!
sean brady | Overall ExperienceMelissa help me find the biggest storage for a 3 bedroom house
Darrell Brooks | First ImpressionsGM went above and beyond to help us! Great job!!
Erika Sanchez | Online Move InGreat location, great staff, Melissa is AWESOME!
Ximena Hernandez | Overall ExperienceMy items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.
AISHA JARVIS | First ImpressionsNo where to leave trash.
Yalonda King | Overall ExperienceMelissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!
Lauryn Burgdoerfer | First ImpressionsThe lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.
MICHELLE JOHNSON | Overall ExperienceI was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.
freda brinkley | Overall ExperienceA very good experience overall!
Paul Hurley | Overall ExperienceMelissa has been especially helpful throughout my rental time of 8 months.
bryan fonseca | Overall Experiencei had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.
Guy Cooper | Overall ExperienceMy storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings
DIVENA WILLIAMS | Overall ExperienceWe had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.
SUSAN APPLE | Overall ExperienceI don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.
mykel kennedy | Overall ExperienceVery Very Good Not Excellent
sean gehlhausen | Overall ExperienceThis place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!
MARSHALL HIGHBAUGH | Overall ExperienceI had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.
Olivia Ehret | First ImpressionsWell I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!
Arnold Rachel | First ImpressionsThe staff and service is above average during the time I was renting the storage unit.
William Heard | Overall ExperienceClean facility! Manager was very kind and helpful, and answered all my questions!
janeele white | First ImpressionsI was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.
Brain Doyle | Overall ExperienceNice facility
Rita Elias | First ImpressionsCustomer service is awesome they went above and beyond to make sure my visit was great.
charlene hudgins | First ImpressionsNo comments
PATRICK OBARA | Overall ExperienceEverything was great, including the climate control.
Alex Farris | Overall Experienceprice was a little high for the size.
DUWAYNE CHAMBERS | Overall ExperienceDon't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional
Twyla Childers | Overall ExperienceI liked the service I received by Melissa B.
penny sparks | Overall ExperienceIf you're late, the GM has the right to waive your fees. She won't!
Michael Jackson | Overall ExperienceParking is a problem ..it’s hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!
Brian Layton | Overall ExperienceI will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.
lasahira jones | ReservationGood facility, great staff. Some billing issues with uhaul.com, but not facility related
BRET WOLFE | Overall ExperienceVery helpful. Thank you.
Nathan Morrow | ReservationMy only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.
TED GREGOREK | Overall ExperienceMelissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!
Don Dufinetz | Overall ExperienceI would recommend
NORMA BLINKS | Overall ExperienceI have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.
Justin Hua | Overall Experience