Comentarios del cliente para U-Haul Moving & Storage of Crystal Lake

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Crystal Lake

Grado total:

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Eric R.
Grado:

El cliente no dejó un comentario.

ANN A.
Grado:

The staff was super friendly, and helpful! Thank you!

William L.
Grado:

Personnel were great. Everything went well.

Ann D.
Grado:

El cliente no dejó un comentario.

john g. | First Impressions |
Grado:

Service was outstanding.Personal were professional and very helpful helpful

Eric T.
Grado:

El cliente no dejó un comentario.

Jeff P.
Grado:

El cliente no dejó un comentario.

Dakoda R.
Grado:

As always, CL U-Haul blows us away with their friendliness and prompt service!

Michael C.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

El cliente no dejó un comentario.

Jeffrey B.
Grado:

Smooth transaction

Aaron S.
Grado:

El cliente no dejó un comentario.

John C.
Grado:

The truck was old and has seen better days. It was painted all white and sounded horrible like there was a issue with the back axle. It got me moved but a better shape truck would have made it better. Also the full gauge was broken and didnt go above 1/4 tank. I checked, put 10 gallons of gas in it when i got it at 1/4 tank and it would not go above 1/4 mark.

Donna R.
Grado:

The gentlemen working with I picked up the trailer were very friendly and helpful with putting the trailer on my car. I location is very close to my home and that is great. I brought the trailer back early and I wish I would get some money back. Especially since I rented to move a homeless family into their new starter home. :)

David L.
Grado:

Fire(or at least retrain) your store manager. Uhaul’s nationwide rating appears to be 4.5. However, your Crystal Lake, IL store has a rating of 2.5. What does that tell you?

Joree M.
Grado:

El cliente no dejó un comentario.

Laurence P.
Grado:

El cliente no dejó un comentario.

Thomas O.
Grado:

El cliente no dejó un comentario.

Michael J.
Grado:

El cliente no dejó un comentario.

Mark S.
Grado:

El cliente no dejó un comentario.

Craig H.
Grado:

i did find 2 cockroaches by the door to my unit.

Julie L. | Overall Experience |
Grado:

Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.

Debra L.
Grado:

Allow more than one photo to be uploaded in the text intake process

Michael B.
Grado:

El cliente no dejó un comentario.

Eugene H.
Grado:

El cliente no dejó un comentario.

Andrew W.
Grado:

El cliente no dejó un comentario.

Jeffery R.
Grado:

I rent from this location on average once or sometimes twice a month. Paul and his staff are always friendly, helpful and efficient. Yesterday, I arrived to pick up my van (in-store). The van was already parked in front running to warm up. Paul met me at the counter ready with information pulled up so I just had to insert credit card and be on my way. And when I returned in the afternoon, another employee met me in the parking lot and checked the van in while I unloaded into my car speeding up the return. I really appreciate that extra level of service. It makes my day and job go much more smoothly.

Paul B.
Grado:

El cliente no dejó un comentario.

Leon T.
Grado:

The last truck I rented was not very healthy to drive. Very uncomfortable as we had to deal with exhaust fumes going into the cab of truck the whole time. Had to drive with windows open just to be able to breathe without coughing.

Kristopher H.
Grado:

El cliente no dejó un comentario.

Danielle D.
Grado:

El cliente no dejó un comentario.

MICHALINE S. | Overall Experience |
Grado:

Thanks

Robert R.
Grado:

The person who handled my truck rental was very rude and when I asked him questions, he told me that I could go somewhere else. Also I was overcharged and I feel I was ripped off. Very upsetting and I will never use Uhaul again!

James L.
Grado:

El cliente no dejó un comentario.

Rick H.
Grado:

Billing error not rectified. Over charged for rental. Rented trailer for 8 hours. Charged for 2 days. I’m not happy.

Dwight D.
Grado:

Nothing. Paul’s did crew are terrific.

Michael Z.
Grado:

El cliente no dejó un comentario.

leon T.
Grado:

El cliente no dejó un comentario.

Bradley H.
Grado:

El cliente no dejó un comentario.

Dody L.
Grado:

Make the return after hours a bit less complicated. Greet your customers politely and speak them clearly and slowly, looking them in the eye rather than at the computer screen.

Pablo D.
Grado:

El cliente no dejó un comentario.

micheal B.
Grado:

El cliente no dejó un comentario.

Glenn D.
Grado:

The trailer was dirty on the outside.

sara R.
Grado:

El cliente no dejó un comentario.

Edward H.
Grado:

El cliente no dejó un comentario.

SHEILA B.
Grado:

The people at the pick up location were very helpful both when I picked up and when I returned the vehicle.

Troy D.
Grado:

Don't have the battery on the truck die, and don't double charge people. Terrible experience..

Gerald S.
Grado:

El cliente no dejó un comentario.

james J.
Grado:

El cliente no dejó un comentario.

Jeffrey G.
Grado:

Great for a truck for a couple of hours to get chores done. Have used to move containers to Uhaul storage also.

Tim M.
Grado:

El cliente no dejó un comentario.

Jeffrey G.
Grado:

Always outstanding. Great equipment. Great Crew. Reasonable costs. Can’t beat it.

Ryan S.
Grado:

El cliente no dejó un comentario.

Laverne S.
Grado:

El cliente no dejó un comentario.

Dave M.
Grado:

Everything was great.

Boualem K.
Grado:

El cliente no dejó un comentario.

John W.
Grado:

Trailer was ready when I arrived at 7 am and about ten minutes later I was on my way. The U-HAUL experience was the easiest part of my day.

Don S.
Grado:

El cliente no dejó un comentario.

Sean E.
Grado:

A+++++++

BARRY E.
Grado:

Everything went superbly!!!, Thanks

Mark B.
Grado:

NOTHING IT WAS REAALY GOOD

Tim L.
Grado:

Couldn't/Would'n't help with how the pick up experience was. Didn't open storage until 9 am on Sunday

Talbert N.
Grado:

The experience couldn't possibly have been better: simple transaction, great crew, inexpensive. No room for improvement.

Attila G.
Grado:

El cliente no dejó un comentario.

ronald M.
Grado:

El cliente no dejó un comentario.

ERSEL S. | Overall Experience |
Grado:

No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.

Samuel M.
Grado:

26’ truck had really bad front brakes. Squealing like low on pad, rotors warped. Power steering leaked on my driveway overnight.

Ric B.
Grado:

Brandon was friendly and accommodating.

Charles W.
Grado:

The on line registration process saves no time. I went through the same process at the location.

Todd N.
Grado:

Great service!

eric M.
Grado:

There is really nothing that I can say to improve your service for the next customer. Your people were professional, courteous and helpful.

Richard K.
Grado:

El cliente no dejó un comentario.

William N.
Grado:

El cliente no dejó un comentario.

Alfred L.
Grado:

The guys in the office were great, made the process easy and helpful. No complaints. Good people working there.

Marie C.
Grado:

I had given an indication of how long I thought I would need the truck, but you never know how things will go, and had planned on 5pm when the location closed. When I picked up the truck I was surprised that I needed to have the truck back an hour before they closed because it was needed for another rental. I hustled with our move and luckily we made it back in time. But it threw me for a loop. Other than that I was very pleased with the entire experience.

Lukasz S.
Grado:

5 ?? Very happy with the whole experience .

Juan P.
Grado:

Best place for rentals staff is courteous helpful and friendly

David K.
Grado:

El cliente no dejó un comentario.

Paul N. | Overall Experience |
Grado:

Perfect solution to my storage problem 👍

Scott O. | Overall Experience |
Grado:

Happy with services provided.

Scott O.
Grado:

El cliente no dejó un comentario.

Keith H.
Grado:

El cliente no dejó un comentario.

Amanda O.
Grado:

Very nice and helpful. I expressed concern about the pick up experience and was told that Kiernan was indeed required to check my ID and go through the contract with me since we were doing it in person on the computer rather than me doing a mobile check out.

David K.
Grado:

El cliente no dejó un comentario.

Daniel S.
Grado:

The pickup location was 20 miles further than reserved. The trailer was old, dirty, and one tire was 15 lbs psi under pressure from the other.

Robert H.
Grado:

El cliente no dejó un comentario.

Kenneth K.
Grado:

El cliente no dejó un comentario.

Juan P.
Grado:

Awesome people at this location friendly and helpful love coming here for trailers

John L.
Grado:

El cliente no dejó un comentario.

Kevin W.
Grado:

El cliente no dejó un comentario.

kyle h. | Overall Experience |
Grado:

Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.

David K.
Grado:

El cliente no dejó un comentario.

Edward D.
Grado:

El cliente no dejó un comentario.

Thomas A.
Grado:

El cliente no dejó un comentario.

Antonio S.
Grado:

All worked out well.

Joseph S.
Grado:

After hours return process is a bit complicated but overall experience was good.

Mark R.
Grado:

Would have received 5 stars, but the brakes made a lot of noise when they were applied harder than normal and the drivers door did not close all the way without slamming shut.

Robert M.
Grado:

El cliente no dejó un comentario.

dale H.
Grado:

Eliminate the $20 fee for late night returns. The app is not reliable enough to be used to complete late-night returns. It is not customer-friendly to add $20 just because your app doesn't always work. I called the location to reverse this charge, but the agent there was unhelpful, and told me to call back on Monday. It is amazing that you cannot allow your agents the authority to refund $20.

Scott K.
Grado:

Nice job

Lyle C.
Grado:

El cliente no dejó un comentario.

Daniel K.
Grado:

El cliente no dejó un comentario.

William V.
Grado:

El cliente no dejó un comentario.

Kenneth G.
Grado:

The men working there there were professional and courteous.

Pamela D.
Grado:

El cliente no dejó un comentario.

Patrick M.
Grado:

El cliente no dejó un comentario.

gorge R.
Grado:

I think you guys nailed! Very nice and easy transaction. Very pleased with the easy drop off process. Even when I dropped off after hours, all I had to do was to follow some really easy to navigate content. Nice to be able to send and view current photos of the equipment. Great job!

daniel n. | Overall Experience |
Grado:

Thank you

Thomas K. | Overall Experience |
Grado:

Awesome staff, super helpful and professional

Cherie s. | Overall Experience |
Grado:

non

Martin O. | Overall Experience |
Grado:

Perfect place to hold our furniture while we moved.

LAURA W. | Overall Experience |
Grado:

My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.

Paul N. | First Impressions |
Grado:

Very professional operation

Heather D. | Overall Experience |
Grado:

My belongings were well protected. Staff was friendly and helpful

SHERRY G. | Overall Experience |
Grado:

I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.

Ramona T. | First Impressions |
Grado:

Professional team Thank you

valerie e. | Overall Experience |
Grado:

This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.

SCOTT H. | Overall Experience |
Grado:

Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.

Christopher B. | First Impressions |
Grado:

Agent was very helpful and friendly.

Janet V. | Overall Experience |
Grado:

Very helpful and kind employees. Answered all my questions and took time to explain everything.

Alex m. | First Impressions |
Grado:

Fantastic facility and great personnel. The service we received was excellent!

DAVE J. | Overall Experience |
Grado:

Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.

Ronald S. | First Impressions |
Grado:

Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.

Richard G. | Overall Experience |
Grado:

Very helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.

Judith H. | Overall Experience |
Grado:

Very happy with the convenience

JOSE D. | First Impressions |
Grado:

Great customer service. Clean and secured storage space.

MARIE G. | Overall Experience |
Grado:

Like the staff. Easy to work with.

Sandra W. | First Impressions |
Grado:

Our Young Sales Person was excellant!

Matthew E. | First Impressions |
Grado:

Service was excellent.

Lauren P. | Overall Experience |
Grado:

I just wish I could access until 9pm

Susan M. | First Impressions |
Grado:

Everyone was very helpful and courteous.

susan D. | First Impressions |
Grado:

Austin was very knowledgeable and helpful, both over the phone and in person.

betty h. | Overall Experience |
Grado:

Courteous, efficient, honest employees. Where do you find such Dedicated people? O

Constance s. | First Impressions |
Grado:

Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

STEPHANIE L. | Overall Experience |
Grado:

I’ve appreciated that the storage was inside & climate controlled. I didn’t have any issues in the time I used their facility.

betty h. | First Impressions |
Grado:

Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.

Heather D. | First Impressions |
Grado:

Extremely flawless care. Personable service. Helped to keep cost down

Virginia H. | Overall Experience |
Grado:

I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. Hardy

Heather D. | Overall Experience |
Grado:

Excellent, knowledgeable, and friendly service

Brian M. | Overall Experience |
Grado:

Stored our stuff for about 5 months. Everything was great.

Michael Y. | Overall Experience |
Grado:

Thanks

Jeff D. | Overall Experience |
Grado:

Everything went smoothly. The employees were friendly & helpful. Would recommend!

Benjamin M. | Overall Experience |
Grado:

Satisfied.

Natalie Z. | Overall Experience |
Grado:

I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!

Jeffrey H. | Overall Experience |
Grado:

Excellent facility with a very helpful staff

Martin C. | Overall Experience |
Grado:

Thank you!

MICHAEL R. | Overall Experience |
Grado:

great place and people

Carol M. | Overall Experience |
Grado:

Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in moving

Glenn S. | Overall Experience |
Grado:

xxxxxxx

Jimmy T. | Overall Experience |
Grado:

Excellent service!!

michael e. | Overall Experience |
Grado:

I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every option

Julyn P. | Reservación |
Grado:

I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn’t any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo more

PAUL K. | Reservación |
Grado:

Thank you!

MARY A. | Overall Experience |
Grado:

No Comments

Karla S. | Reservación |
Grado:

Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.

TERRY E. | Overall Experience |
Grado:

a well run facility. the staff was always helpful and understanding

Heidi H. | Overall Experience |
Grado:

The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.

Kurt S. | Reservación |
Grado:

I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.

frank c. | Overall Experience |
Grado:

First experience was a great one, facility was just what was needed

Nikki T. | Overall Experience |
Grado:

Very poor customer service. Will not be coming back nor recommending this location to anyone.

Cecil F. | Reservación |
Grado:

The employee who showed us around and made a reservation was just great. Unfortunately our plans have changed so I will call & cancel. Cecil F

Desiree S. | Overall Experience |
Grado:

Super accommodating. Great staff.

Debra B. | Overall Experience |
Grado:

The storage units are clean and the staff was friendly and professional. Very good experience.

Thomas P. | Overall Experience |
Grado:

The U-Haul staff was very helpful and courteous. My storage space and the entire facility was clean and secure.

DAVID B. | Overall Experience |
Grado:

I was a client for over 9 years! I was always pleased with the UHaul of Crystal Lake facility and its staff.

steve k. | Overall Experience |
Grado:

Closing time of 7 PM should be extended to 8 PM

KELLY W. | Overall Experience |
Grado:

We had a storage unit for just under 2 years. Everything was secure & climate controlled which we needed since we were storing a bunch of appliances. Rates were reasonable and staff helpful when nee

No reviews have been submitted for this location.

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