Customer Reviews for U-Haul Moving & Storage of Clovis

2,435 reviews

120 N Prince St   Clovis, NM 88101
(Us 60 & St Rd 18)

(575) 769-2176

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(575) 769-2176

120 N Prince St
Clovis, NM 88101
(Us 60 & St Rd 18)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service!!

Mollie Schwertner 
Rating:
4.0

Customer did not leave a comment.

Edwin Anderson 
Rating:
5.0

Fast and friendly service!

Lance Adkins 
Rating:
5.0

Excellent service and very accommodating.

Gary Adams 
Rating:
4.0

Na

Avery Arnett 
Rating:
3.0

Our pick up time and location both changed. Our time got pushed back a day, and our location changed from one nearby, to this one (about 20 miles away). They did give us a 20' truck instead of the 15' we reserved, but as expected, we did not need the extra 5'. We had family coming in to help us move, and due to the delay in pick up times, they had to turn back, and leave the next day (which impacted their work schedules). They truck itself was fine, other than some trash under the seat (we cleaned that out so we wouldn't get charged) and a dangerously dirty windshield.

Joseph Garcia 
Rating:
5.0

Awesome and friendly, great customer service.

Timothy Gernhardt 
Rating:
5.0

Clayton was great and helped us out so much!! Thank you !

Bruce Murren 
Rating:
5.0

A-1

Benny Pacheco 
Rating:
5.0

The auto transport trailer that I rented was missing a lug nut on one wheel. Did not realize it was missing until halfway through my trip. Also the ratchets for the tire straps were pretty rusted and stiff. They could be oiled and or replaced.

Curtis Roe 
Rating:
1.0

Inspect equipment better and don’t just erase a permanent fault code on the vehicle so that it doesn’t have a visible check engine light.

devin cruz 
Rating:
5.0

Exelent service

Rogelio Reyes-Bravo 
Rating:
5.0

Customer did not leave a comment.

william oshea 
Rating:
5.0

Customer did not leave a comment.

April Estay 
Rating:
3.0

Customer did not leave a comment.

Jana A Hernandez 
Rating:
5.0

Customer did not leave a comment.

Tracy Margiotta 
Rating:
5.0

Customer did not leave a comment.

Yuri Vega 
Rating:
4.0

Customer did not leave a comment.

Cameron Dixon 
Rating:
5.0

Your service was excellent.

Anita Hunn 
Rating:
5.0

The CS representative did an exceptional job!

DALE MOVIUS 
Rating:
5.0

Nothing everything was perfect.

Richard Delarosa 
Rating:
5.0

No recommendations

Patricia Yorman 
Rating:
5.0

Quick service.

Amanda Fraze 
Rating:
4.0

Customer did not leave a comment.

Jalen Price 
Rating:
4.0

Excellent staff member! Very knowledgeable and courteous!

Benjamin Kuhl 
Rating:
5.0

Customer did not leave a comment.

Whitney Farmer 
Rating:
1.0

Nothing

justin bacon 
Rating:
5.0

Customer did not leave a comment.

Casey Cortese 
Rating:
4.0

I was disappointed there was no refund when I turned the equipment in over 24 hours early.

lennis hollendeck 
Rating:
4.0

Customer did not leave a comment.

Alexander Morris 
Rating:
5.0

Customer did not leave a comment.

Maria Felix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tristan Jones 
Rating:
5.0

The staff fielded my questions with patience and professionalism.

Patricia Stoltenberg 
Rating:
5.0

Everyone was great and friendly.

Rosie Lovato 
Rating:
5.0

Customer did not leave a comment.

Ed Gannon 
Rating:
4.0

Customer did not leave a comment.

Glen Mazuranich 
Rating:
5.0

Always the best service and customer care at Uhaul on prince st, Clovis NM, thanks Dan manager.

JOAQUIN AQUALAIS 
Rating:
3.0

Customer did not leave a comment.

Phuong Le 
Rating:
4.0

Customer did not leave a comment.

Maria Felix 
Rating:
5.0

Customer did not leave a comment.

Ken Moore 
Rating:
1.0

Have the reserved equipment ready for the customer and, failing that, IMMEDIATELY start looking for a way to make things right rather than standing there acting like the customer is just supposed to deal with it. DEFINITELY don't threaten to kick them out because they said "fuck." Act like a fucking adult.

Alec Machet 
Rating:
5.0

Customer did not leave a comment.

MONICA MERCADO 
Rating:
5.0

Great people. Very professional.

mark hedgecock 
Rating:
5.0

Customer did not leave a comment.

Ken Moore 
Rating:
5.0

Nothing against the Clovis location but in the whole situation. I was supposed to pickup from the Portales location and received a notification that my reservation was changed to Clovis without telling me why. There needs to be better transparency and communication.

Belinda Bowman 
Rating:
5.0

Customer did not leave a comment.

Joe Nelms 
Rating:
5.0

Customer did not leave a comment.

ben moralz 
Rating:
1.0

Customer did not leave a comment.

Ahmed Benssouda 
Rating:
5.0

Second time I’ve rented from here. They are awesome.

Shawndra Jones 
Rating:
5.0

Customer did not leave a comment.

Ricky Nelson 
Rating:
5.0

Customer did not leave a comment.

Robert Greene 
Rating:
1.0

I will assure you that my experience in that Location was the worst that I ever had, customer service is the worst, when a store manager don’t even look at you while you are talking and ignore your existence and keep texting, that can describe the low leadership on that place, had to even air up the tires while I left to balance the truck. I did the check in online to hear that it dos t work at all in that location, delaying my trip, and when I gave a hard copy of my expired DL with a copy of my renewed one, I was asked to bring a hard copy at 7Am in the morning while I was late, when I asked if I can send him a copied email with my new one to print it, he said they are not allowed to print…..poor customer service and very sure that these people are ruining the reputation of the whole company……no 10 fr attitude, I left my wallet in there and forgot the guys didn’t even bother to call me and let me know or even call me back…what a shame and waste of payroll….

Ahmed Benssouda 
Rating:
5.0

The young man who helped take care of me at the office in Clovis was an absolute gentleman. Truly nice guy. And very polite and friendly.

Robert Bruce MacDougall 
Rating:
1.0

Training on customer service

Allen Sierra 
Rating:
3.0

When we picked up the girl was super nice!! But when we dropped off the guy was so rude!!!!! No one was in the building to help us , my husband had to go outside and look for someone, then the worker says we are busy, it will be awhile before we can help you, there was only 1 other family picking up a trailer . So busy ? However he was not helpful and very rude to the point I had to get loud with him. No care in the world of how to handle customers. He had NO customer service skills and did not even care to try.

Anthony Gutierrez 
Rating:
3.0

Attendant had a bit of a time getting the chains released to take the trailer off the hitch. but he got it and did all the work. Thanks

gary ochoa 
Rating:
5.0

Customer did not leave a comment.

Ryan Dominguez 
Rating:
4.0

Customer did not leave a comment.

Michael Gray 
Rating:
4.0

Customer did not leave a comment.

Mike Gray 
Rating:
4.0

Customer did not leave a comment.

micheal smith 
Rating:
5.0

Associate was very helpful!

Roger Martin 
Rating:
5.0

Customer did not leave a comment.

Melanie Snodgrass 
Rating:
3.0

Clerk at checkout counter was very professional and helpful. The workers at the return area were not helpful and somewhat rude. They also left the trailer I returned directly behind my vehicle with another trailer left directly in from of me from a previous return. I had to get out to move the trailer behind me so I had room to leave.

Thomas Livengood 
Rating:
5.0

Used after hours drop off key in the Box smooth as silk

Michael Shafer 
Rating:
4.0

Customer did not leave a comment.

Tommy Trujillo 
Rating:
5.0

Customer did not leave a comment.

Shawndra Jones 
Rating:
5.0

Customer did not leave a comment.

Marie lou Payen 
Rating:
3.0

Male employee was unwilling to supple air to a customer that had a very low tire

Charlie Webster 
Rating:
5.0

Thank you for the easy extension when I needed another day.

GRANT SELLERS 
Rating:
4.0

Very Professional

Thomas Buffington 
Rating:
4.0

Make note of fuel and paperwork before charging for extra fuel I got a truck with 1/4 gas I returned the truck with 5/8 which is a bit more and I still got charged for fuel and No one has called me in regards to this

Fernando Gonzalez 
Rating:
5.0

Customer did not leave a comment.

jeff provence 
Rating:
5.0

Great service lots of help knowledge an a clean environment nice people

DAVID HENDERSON 
Rating:
5.0

Customer did not leave a comment.

latricia reynolds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Sawyer 
Rating:
5.0

Customer did not leave a comment.

Richard Sharick 
Rating:
3.0

I had to drop off when when business was closed. it was difficult to find the key drop box- 3 buildings on property, but drop box was on a pole under a canopy in the middle of the parking lot- when I clicked for picture- the picture wasnt of that locations box- not helpful at all. better information needs to be provided

Stephanie Zingg 
Rating:
5.0

The only thing I would change is I didn't use the trailer for 2 days. I should only be charged for 1 day. And get refunded.

Janet Bogear 
Rating:
4.0

Customer did not leave a comment.

Charles Russell 
Rating:
5.0

Customer did not leave a comment.

sarah saenz 
Rating:
5.0

Customer did not leave a comment.

quentin kennedy 
Rating:
5.0

Customer did not leave a comment.

Laura Shirley 
Rating:
5.0

Customer did not leave a comment.

Adam Bell 
Rating:
4.0

The door was busted and the employee was by herself with a line, it wasn’t until the very end that I saw another employee emerge.

Adam Bell 
Rating:
5.0

Excellent service.

Robert Sisneros 
Rating:
3.0

The side wall on one of the sides of the equipment is smashed in, if someone were to hit it again it’ll be touching the tire. I also didn’t appreciate spending 15 mins arguing about my employee discount with my mother in tow. Being told “I’ve never met you how do I know you’re an employee?” When the process doesn’t require my ID. My employee number would have sufficed. If they were that concerned about providing 20% off the rental then she could have verified through .net who I was. This situation created tension between myself and the female staff member Saige. Unnecessary attitude and tension. Other than this and the side panel of the fender being bent in it was overall a seamless experience

Virginia Sierra 
Rating:
5.0

Customer did not leave a comment.

Adela Aguilar 
Rating:
1.0

Lack of good customer service no one was in the store lobby to start walking in and when we were unable to use the car dolly we rented for 8 hours we returned it in about an hour and a half later from pick up and they said they couldn't reimburse me for it due to not being able to prove it wasn't used

Alexis Romero 
Rating:
5.0

Customer did not leave a comment.

DONNY GARCIA 
Rating:
5.0

Customer did not leave a comment.

cesar castorena 
Rating:
3.0

Customer did not leave a comment.

Kaidy Lundquist 
Rating:
4.0

Customer did not leave a comment.

RIchard Crotty  |  Overall Experience 
Rating:
5.0

Wait time at the counter when returning. About 20 minutes waiting for someone to help me. The manager there was amazing when they were helping me. Kudos to him. Will rent from there again in the future. Lower wait time would be nice.

Curtis Roe 
Rating:
5.0

Customer did not leave a comment.

Vanshita Bhakta 
Rating:
1.0

Firstly, a part of the install was not they by the appointment time and I was not told. Then it came in and I wasn't told about that. Then I dropped it off at 230, 3 days after the appointment, and it was not completed by close of business.

devin carpenter 
Rating:
1.0

Both employees were extremely rude and unprofessional. The manager of 18 years lied to us about your policy on charging bank cards whilst acting extremely aloof and unresponsive about questions and concerns we had. He also seemed to be under the influence of some mind altering substances. Do not recommend.

Cara Martinez 
Rating:
5.0

Employee that was there to help unhinch was very unfriendly and would hardly answer my questions. Hopefully he was just having a bad day and that's not how he always treats customers.

Antonio Burns 
Rating:
5.0

The Clovis Location was professional and efficient.

jerry lavender 
Rating:
5.0

Customer did not leave a comment.

Jomar Villamor 
Rating:
5.0

Great Service and a willingness to work with and suggest solutions to my specific needs!!

Jason Carlyle 
Rating:
5.0

Customer did not leave a comment.

Tamara Mason 
Rating:
3.0

Customer did not leave a comment.

Nicholas Brown 
Rating:
5.0

Customer did not leave a comment.

Brenda Garcia 
Rating:
2.0

No lights in the storage units, halls and doorways were far too narrow for my furniture, and they didn’t offer climate controlled spaces. Worst U-Haul storage facility I have ever seen, but the staff was friendly and helpful.

Noah Youngflesh  |  Overall Experience 
Rating:
3.0

If bigger units were available / offered at this facility, I would’ve stayed much longer. Overall, an average storage facility.

Cheyenne Webb  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cheyenne Webb  |  Online Move In 
Rating:
4.0

Everyone was always nice and helpful.

ANITA RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Feleena Stonelake  |  Overall Experience 
Rating:
1.0

The advertised dimensions for my unit were 6'x8'x8'. The actual size was 5x7x7. The difference is 122 cubic feet. The clerk shrugged and said, "the description in the computer is 6x8." When I invited him to come measure it with me he reluctantly agreed to give me a larger unit at the same price. However, he couldn't figure out how to do it in the computer and said we'd figure it out at the end of my free month. Somehow, I doubt it. After moving into my home I decided the 5x7x7 unit would be large enough for my storage, and easier to move than argue with them about the rate. When I asked to switch to the smaller unit they wanted to charge me insurance again for a whole month, even though I'd used the unit for less than two weeks. They said, "nothing transfers from the previous unit." Forget it. I crammed everything into my garage. I'll do everything I can to not give U-Haul any more of my money. Their customer service is pathetic.

Eli Dowell  |  Overall Experience 
Rating:
3.0

The guy with the Steelers beanie was rude and not helpful at all. When I asked for the storage prices snd said “hmm?” thinking of the sizes he rudely said “your welcome to go we elsewhere if you need to”. I was just thinking for a moment. He got irritated with me asking questions. Thankfully the next two guys were VERY helpful and considerate.

ANITA RIVERA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRANDON HORNE  |  First Impressions 
Rating:
4.0

It would be nice to have all storage on one floor, or an elevator for higher levels. But everything else was great.

Darren McCorkhill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Aguire  |  Overall Experience 
Rating:
5.0

Your staff is amazing. Quick, efficient, and courteous. Had me set up in minutes.

Manuel Vasquez  |  First Impressions 
Rating:
5.0

This group of men was very friendly and polite and even stayed a little late while I unloaded my 3 U-boxes.

Cherie Blanchette  |  Overall Experience 
Rating:
3.0

There was not much lightning upstairs and there was no pulley system or elevator for upstairs so it made it very hard to move things.

colleen Biller  |  Overall Experience 
Rating:
5.0

We were very please with the way the boxes were delivered and picked up. It was handle in a very professional manner.

patricia mccoanahan  |  Overall Experience 
No reviews have been submitted for this location.

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