Customer Reviews for U-Haul Moving & Storage of Centex

5,891 reviews

3501 E Central Tx Expwy   Killeen, TX 76543

(254) 699-8334

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(254) 699-8334

3501 E Central Tx Expwy
Killeen, TX 76543

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Patti S. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
5.0

Very good service

LOGAN E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene G. 
Rating:
4.0

Customer did not leave a comment.

Maurice B. 
Rating:
5.0

Customer did not leave a comment.

Hwa Y. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
1.0

The lady in the office hung up the phone on me three times, employees were on cell phones and social media instead of helping customers, during business hours, the place is a disaster. Only one employee made the effort and stood out and helped me. His name was Tyrek D. and I hope that Tyrek is recognized for doing the right thing, helping others, and taking care of customers. His fellow coworkers hid in the restroom and ignored customers because they are too busy on social media during work hours. Tyrek deserves a raise/promotion because after he helped me, he went on to help other customers while his coworkers did nothing productive.

Jesus D. 
Rating:
5.0

I've been with uhaul for 4 years and I would recommend that you haul to anybody. I love it and I will always go there. There's clean, safe, secure. If you don't have to worry about your stuff, there's no pets, no rodents. The staff is very helpful and very friendly. I love that place

Seananthony W.  |  Overall Experience 
Rating:
5.0

Everything was excellent I was a little nervous but U Haul made it so easy and the staff was very friendly.

George H. 
Rating:
5.0

Previous reviews made me wary of this site but they were not as portrayed. My visit was great. My attendants were awesome and super helpful. The equipment was top notch. My 15 footer even had new tires.

Swat S. 
Rating:
4.0

I have nor had No Complaints Thanks very much

SHARON B.  |  Overall Experience 
Rating:
5.0

Customer service for pickup and return of the van were both professionals, friendly and quick!!!

Olivia W. 
Rating:
5.0

Customer did not leave a comment.

Quintin C. 
Rating:
5.0

None

wilbert E. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
4.0

Online return was not a pleasant process. I returned my trailer after hours but had to place my rental contract in the drop box because I could process through the online app. Trailer performed excellently though. Overall, process was very good.

Donnell Y. 
Rating:
4.0

Customer did not leave a comment.

Glendon R. 
Rating:
5.0

The staff is always friendly and helpful. I have never had any issues with the services.

David S. 
Rating:
4.0

Ensure accurate count and availability of equipment is annotated on the website/app so that customers can plan and reserve equipment accordingly. Once a reservation is made, ensure the equipment is kept on hand to fulfill the reservation.

AYLA P. 
Rating:
5.0

The vehicle I was assigned was completely dirty on the outside side and only had a quarter tank of fuel. I made a mistake when checking in and did not check the gauge which was suppose to be three-quarters of a fuel tank full. When I returned the vehicle I washed it and ensured it was three-quarters full.

Reinaldo P. 
Rating:
4.0

Customer did not leave a comment.

Franciska W. 
Rating:
5.0

Nothing! Store: 3501 E Central Tx Expwy Killeen, TX 76543 Employee Name: Jason You guys need to give this guy a raise or an on the spot award! He was honest, did not oversell me, and did the trailer wiring install very well! His work looks just like it should. Brand new from U-Haul! :-)

Montgomery B. 
Rating:
5.0

Customer did not leave a comment.

Rick E. 
Rating:
1.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

ROC H. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
4.0

Customer did not leave a comment.

DARRYL W. 
Rating:
2.0

Turned the truck a day earlier and could not get my money back for not using the truck for a day, thanks U-haul.

William M. 
Rating:
1.0

Poor service issued me wrong equipment then when returned I'm being charged 80+ dollars when the total was suppose to be 20$ still haven't gotten an answer

MOISES T. 
Rating:
5.0

Totally satisfied! :)

Touran G. 
Rating:
5.0

Michael is outstanding at this location thanks

brian K. 
Rating:
5.0

Great job!

Melvin P. 
Rating:
5.0

Customer did not leave a comment.

Samson C. 
Rating:
4.0

Customer did not leave a comment.

Julia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

special F. 
Rating:
3.0

I made an appointment and indicated that I would wait while the hitch was installed. When I arrived I was told that my service would not begin for one hour.

William W. 
Rating:
5.0

Continue to work to satisfy the customer as you did with me

Oliver W. 
Rating:
5.0

Very customer oriented and friendly. Kept me up to date on where they were in finishing the job

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

The truck had bad windshield wipers

JACK Y. 
Rating:
1.0

The workers was ALL late. I was scheduled at 9am for a pick up and they didn't get there until 9:30 so I didn't get my rental until 9:30. Which caused me to have to adjust movers and pay extra fees for Uhual workers being late.

King S. 
Rating:
5.0

Customer did not leave a comment.

DENZEL G. 
Rating:
4.0

I was supposed to pick up the vehicle at 9:00 and the store didn't open until 9:15 as the employees were late-

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

jessica a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie M. 
Rating:
5.0

Quick easy and affordable. The staff in the morning were amazing!!

robbin F. 
Rating:
5.0

None

Dwayne S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

I want to thank the staff for being so kind and understanding. Also they were very very helpful and communicated very well.

Phillip C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin N. 
Rating:
3.0

While it was secured it was not well lit for any access after dark. I also was not impressed that in the last few months that I had my storage unit the prices were raised 2 times

Miranda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

louie T. 
Rating:
5.0

Customer did not leave a comment.

DEMARQUS S. 
Rating:
4.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Houston J. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Nono

FREDDIE M. 
Rating:
5.0

That place runs like clockwork. Very professional staff and will assist you in all your moving needs. Great place.

onnie T. 
Rating:
5.0

All was good

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Carmen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENZEL G. 
Rating:
5.0

Customer did not leave a comment.

LAARNI B. 
Rating:
4.0

This location was closed

Lavanua R. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Tyeshell D. 
Rating:
4.0

Customer did not leave a comment.

Johnny D. 
Rating:
5.0

General Manger and staff Excellent 5 stars

teresa J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Your directions took me to the army base in Killeen x

melody M. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
1.0

Our experience with this uhaul location was horrible we used the storage for 8 months and all of our stuff was molded, rotted, and warped from water damage! Bird poop all over our furniture! And when we talked to the office they gave us a number for an auditor that no longer worked with uhaul! Then when we rented the truck they gave us the wrong truck nothing matched with what the app said, license plate was wrong gas amount was wrong and the mileage was incorrect and they still over charged us! I am launching a formal complaint along with a claim for my property that was damaged! This uhaul location was incredibly horrible!

Sandra W. 
Rating:
4.0

The Customer experience went very well as the Uhaul location contacted me in regards of the rental when I was running behind and push the rental time back so that I could keep the amount of hours quoted for the rental. They hooked the trailer up quickly and the guys were very professional.

Fineson T. 
Rating:
5.0

I love coming to this location! The staff treat me like family...their the BEST in town M.Steele

MARIE S. 
Rating:
3.0

Returned at night, this location has an over abundance of equipment and trucks. This is to the point where they stack up everywhere and makes it difficult to navigate. The street is lined with the overflow.they need a separate lot or something.

RANDY S. 
Rating:
4.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Raymond Y. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
4.0

Customer did not leave a comment.

lawrence F. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

My only problem is that I rented a truck for 24 hrs and the truck ended up have a low tire I didn't feel safe on continuing my moving call road side the next morning cause by now the tire is flat They came to fix around the time for me to return the truck so I had to extend my time which mow I've been charged an extra day I just don't feel as if I should have been charged an extra day simply because the truck had an flat and I couldn't finish my moving until it was fix.

patsy E. 
Rating:
5.0

Customer did not leave a comment.

Tiana H. 
Rating:
5.0

Customer did not leave a comment.

leslie R. 
Rating:
3.0

Customer service was adequate at best. Took a long time to pick up due to confusion with the keys.

William C. 
Rating:
5.0

Customer did not leave a comment.

troy f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marco B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eddie P. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Customer did not leave a comment.

monic B. 
Rating:
5.0

Customer did not leave a comment.

TIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tkeyah a.  |  Overall Experience 
Rating:
5.0

Nothing

erika M. 
Rating:
3.0

Truck had a few things broken, but drove well enough to get the job done. The process could have been a bit clearer and not so janky to where it wasn't clear and kept jumping around to where it was Almost impossible to navigate the site, And steps for pick up and drop off.

JASON G. 
Rating:
3.0

Customer did not leave a comment.

Jewitt H. 
Rating:
5.0

Customer did not leave a comment.

sabrina m.  |  First Impressions 
Rating:
5.0

Great service

Joseph P.  |  First Impressions 
Rating:
5.0

Keep doing what you are doing now. Good job

Inocente M. 
Rating:
5.0

Customer did not leave a comment.

lavonne S. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
Rating:
2.0

Customer did not leave a comment.

sarah W. 
Rating:
5.0

Outstanding service.

Virgilio G. 
Rating:
5.0

Great customer service all around

Peggy N. 
Rating:
5.0

Employee was very friendly and helpful

Von B. 
Rating:
4.0

Customer did not leave a comment.

Alisha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOUNG K. 
Rating:
4.0

I can't say. Over-all great friendly people. Very courteous and had my truck ready, paperwork and I was out the door. Clean, professional place to do business.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Good

Nathan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly J.  |  First Impressions 
Rating:
5.0

The folks at the U Haul in Killeen storage and rental were top notch and very helpful. They accommodated me with all of my needs in a friendly and professional manner.

gary k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alisha D.  |  First Impressions 
Rating:
4.0

The staff was courteous and personable. My storage unit #1002 was located in the back and had NO LIGHTING. I wasn’t able to see in my storage around 6:30pm because it was too dark nor did I feel safe back there. That was my biggest disappointment. Thank you for the opportunity to share. Darlene

Darlene W.  |  Overall Experience 
Rating:
5.0

The staff that I had interactions with at the Killeen Texas U Haul / storage facility were all friendly and helpful, and were able to communicate services provided in a knowledgeable manner that I could understand. Plus the supplies for moving, ie boxes, plastic wrap, and a storage parking spot for a vehicle were helpful also. Thanks and thumbs up for a job well done.

gary k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

The online rental process was so smooth and easy to use. Then I go into the store and the staff is excellent and friendly. Above all they were very knowledgeable about the workings of the online rental process. Both the online and instore experiences complemented each other. This made a very stressful move bearable. I really appreciate it!

Aurora V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA L.  |  First Impressions 
Rating:
5.0

I really have enjoyed placing my furniture in storage with U-Haul, because every time I went there it was clean and well organized. I’ll tell everyone that I know how amazing it was to have my things kept at you storage. Thank you🙏♥️

JANICE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paden P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Denise M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paden p.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latisha W.  |  Online Move In 
Rating:
5.0

One of the Best

ANDRE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anga F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kalilah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiletha B.  |  First Impressions 
Rating:
1.0

Management with Michelle was extremely unprofessional and dismissive. I reported rain entering my unit multiple times which caused damage to my items and this was never resolved. I DO NOT recommend.

Gwen W.  |  Overall Experience 
Rating:
4.0

Just make sure to tell customer with inside storage access doesn’t mean access to move out! But I was happy there was an on after hour person available once I was aware of this!

jerriah c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cinthia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
5.0

I loved the service and how clear communication was between staff and customers.

Jonathan S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

nessa a.  |  Overall Experience 
Rating:
5.0

Fantastic location! I have rented several items and had a storage unit with them and they were always great. Thanks!

Joseph V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
5.0

I only wish they had listed all sizes of storage because before when we used uhaul we had a bigger storage, this time we were assigned 10x15 which was told to be the largest and it was not and my mom stuff was crammed into this little storage.

LEISA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SABRINA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zerrick M.  |  Overall Experience 
Rating:
3.0

I noticed there were a lot of bugs that got into my storage unit when I was moving my stuff out.

Ruth F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viviana S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Winsome N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jerriah c.  |  First Impressions 
Rating:
4.0

Great Team

James V.  |  First Impressions 
Rating:
5.0

Thank you. I initially had a uBox for about a year then moved into a regular storage. I appreciate all of the assistance I received from staff.

karen b.  |  Overall Experience 
Rating:
5.0

Barbra at the midway temple location was amazing! Her professionalism and costumer service is supreme. She is a great asset to the company and should be promoted to higher management immediately.

Adrian R.  |  First Impressions 
Rating:
2.0

Employee was very sarcastic an will make you wait for 10 to 20 minutes before looking up will talk in riddles to leave you to figure out the solution an rude unprofessional staff

anthony a.  |  Overall Experience 
Rating:
5.0

The entire staff was amazing. Had an issue with the large unit I reserved already being taken. However the manager came up with a solution that met my needs. Also renting the truck was a quick and easy process. I highly recommend

CHARLENE M.  |  First Impressions 
Rating:
5.0

Great team. Great service.

Thomas F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cinthia H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Josephine D.  |  Overall Experience 
Rating:
5.0

The staff is always respectful and cooperative they also listen to what your needs are and try their best to help you with everything in a quick and timely matter...

LAURE G.  |  First Impressions 
Rating:
5.0

Awesome staff! Thanks for everything❤

angela m.  |  Overall Experience 
Rating:
3.0

Thank you Mrs . Mitchell. I'm ill and couldn't make the payment anymore. You are greatly appreciated. Will my papers be destroyed.

ALMA L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caleb F.  |  Overall Experience 
Rating:
4.0

Was made to wait over a hour to be able to clear storage. Was told only one person working and that he needed to go personally out to look at storage to ensure it was empty. Left after a hour, came back later and young lady behind desk cleared me without any hesitation, and she didn’t need to go physically inspect unit.

gwen p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE T.  |  Overall Experience 
Rating:
3.0

Everything was up to part, staff was helpful, it really made my move successful

GLENN P.  |  First Impressions 
Rating:
5.0

The Uhaul staff are always doing a great job! They are very friendly and always willing to help with any concerns over the phone and in person !

Ramona O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pervis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

akiesha w.  |  First Impressions 
Rating:
3.0

The staff gave us more issues than they helped us with. The manager on duty was very rude and condescending every time we encountered her. The place was maintained well, just need staff training on being polite… this is Texas where people are friendly.

Robin P.  |  Overall Experience 
Rating:
5.0

Always appreciate y’all’s business thank you for always being kind and friendly

Emily B.  |  Overall Experience 
Rating:
3.0

Employee was not fully aware of all options. Should not be an additional cost for 24hr access. Would not accept unused/extra boxes without receipt for store credit. They also should let/tell customers to call Customer Service for options outside of that location.

Pervis R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caleb F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NANCY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shameka P.  |  First Impressions 
Rating:
4.0

Thank you

VONTRESSA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francine C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dana L.  |  Online Move In 
Rating:
3.0

All the furniture that I was wanting to keep for my next house was damaged due to water in the storage unit. The furniture had mold on it and some of my cabinets had water damage up to 6 in. I know the storage unit was an outside unit but I never thought that there would be water damage in it. All the employees were very professional. The site is well maintained and clean.

Susan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie J.  |  Overall Experience 
Rating:
5.0

Do not recommend the outside storage but only climate controlled.

Donna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANITA-TYEISHA W.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional. I've used the service before and would not hesitate to use it again. Thank you.

DAVID J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
4.0

Overall the facility had good temperature control and clean hallways. There were always carts to move items. Parking can be a challenge because the UHAUL trucks are cleaned directly in front of the entrance to storage which means one half is generally occupied. Also found evidence of rats in my storage facility when it was cleared out. Over the 13+ years of having the storage facility I think pest control had lapsed for a time which caused this infestation but believe it has been resolved. There is also nowhere to throw away trash on-site. The only dumpster is locked even during business hours. Besides that, the price grew from just over $100 to $184 a month for my space which became very expensive.

JAMIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEODORE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sidi k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA M.  |  First Impressions 
Rating:
4.0

Will definitely use again and recommend to family and friends.

rasheca w.  |  Overall Experience 
Rating:
5.0

Staff was so awesome greatest me got me out in time

Tiffany F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy N.  |  Overall Experience 
Rating:
2.0

Kept charging me late fees even though I kept putting my card on file for payment. They charged me $50 one time because they again failed to change my billing for my automatic payment. Overall felt violated for that.

AMHEKY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE RILEY W.  |  Overall Experience 
Rating:
3.0

Way too expensive. For the amount of storage space offered the rent is way too high, same with all of the storage companies in the area. $70+ for a 5x5 for someone with no other choice but to use one is outrageous.

Christopher R.  |  Overall Experience 
Rating:
3.0

My storage room was hard to see no light only in the hallway had to provide my on light source to be able to see in my unit. Wasn’t told when I rented unit that I was going to have the smaller door versus the wider roll up door for 10x15 climate control unit. At times it was difficult to load and unload goods because the U-Haul truck return location interferes with the process. Not enough staff available at times to help with customer

Glen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aissa D.  |  First Impressions 
Rating:
4.0

The only complaint I have was it took 4 different trips to my storage to setup autopay. Because of that, I was locked out of my storage 4 separate times.

spencer w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paden P.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Destiny C.  |  Overall Experience 
Rating:
2.0

Access was difficult. I still don’t have access after hours. Alarm went off constantly when I was in the building. Which either means access is poorly coordinated or security is lax, or both. Staff were lethargic and unhelpful. If I had more time to find another storage unit I would.

Isaiah M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Altagracia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demarko S.  |  First Impressions 
Rating:
5.0

All our experiences with you were great, thank you so much.

STEWART C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY S.  |  Overall Experience 
Rating:
3.0

N/a

Nickeia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria z.  |  First Impressions 
Rating:
5.0

Good place.

Harvey H.  |  Overall Experience 
Rating:
5.0

My other storage locker is open to customers 24 hours. Everything else was great. Thank you, Len

leonard b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANITA-TYEISHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ignacio S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin F.  |  Overall Experience 
Rating:
5.0

Everyone was great had a minor issue with the trailer and the staff in Hinesvilee and Killeen were great Michelle went above and beyond at U Haul in Killeen! Would definitely recommend these guys and very much appreciated

Gerald O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyesha W.  |  First Impressions 
Rating:
5.0

Great service. Facility was clean.

TROY D.  |  Overall Experience 
Rating:
3.0

The office employees seem annoyed at being asked to do their jobs. One middle aged female employee was downright combative during our first interaction.

Sabrina R.  |  Online Move In 
Rating:
5.0

Michelle was amazing in assisting me with my unit. Once I was ready to move out all the employees assisted with my questions and were so friendly.

carol p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrius M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GINGER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall D.  |  Overall Experience 
Rating:
5.0

The rental trailer picked up in Hinesvilee Georgia was an absolute disaster we loaded everything up and then had to unload everything in the rain because their was no running lights and called uhaul and they sent a repairman out to fix it my daughter walked almost two miles from the address given to them so she could meet the repairmen because obviously he couldn’t follow directions or read a gps and then after he said that they were repaired loaded everything back up again to find out after 2 citations and a warning that the lights were still not wired back properly and put us three days behind and the trailer leaked water everywhere and pretty sure a wheel bearing is out on the trailer the staff in Hinesvilee Georgia were great and the staff and management in Killeen Texas was great it’s the u haul trailer and the repairman that was horrible

Gerald O.  |  First Impressions 
Rating:
3.0

The young lady who helped me was not knowledgeable about anything n she rude

VONTRESSA D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patsy e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daymian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charolette J.  |  Online Move In 
Rating:
5.0

I will always choose this location Best in the entire city.

Tiffany F.  |  Overall Experience 
Rating:
5.0

Everything was excellent we had no problems getting in if we needed help they were there

Evelyn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  Overall Experience 
Rating:
1.0

Overcharge me for my Storage space that I was supposed to get

Rod H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lashaunda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Methlyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshawna B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Savion F.  |  Overall Experience 
Rating:
5.0

Great service and staff were very helpful and courteous. I feel that a couple more staff members would help with the over load. This is the most busy u haul center that I have ever visited. It's amazing how the staff maintained a perfessional and pleasant attitude. Great Staff.

Roy W.  |  Overall Experience 
Rating:
3.0

The manager was very helpful but the front desk employee was not knowledgeable about services.

Vanessa R.  |  First Impressions 
Rating:
5.0

We really love ❤️ everything about this storage and the facility. Thank everyone for making everything so super nice and easy♥️

JANICE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael I.  |  First Impressions 
Rating:
1.0

The Facility Manager is rude and incapable for offering good customer service!! In addition to the prices increases, Ms. Michelle is the reason I moved my unit.

Seantell P.  |  Overall Experience 
Rating:
5.0

I had a few issues after being able to access my storage unit with accessing it but it was fixed immediately, everyone was super friendly was the storage unit and renting the uhaul truck, more friendly than other locations that I called, everyone I called at other locations were rude and unhelpful. I would definitely recommend this location

Katelynn D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

desmond g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Murray S.  |  Overall Experience 
Rating:
5.0

Great staff and experience

Stephanie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARIANA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig R.  |  First Impressions 
Rating:
5.0

Great service!

Michael A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Murray S.  |  Overall Experience 
Rating:
5.0

Michelle (manager) was always particularly helpful!

Michael F.  |  Overall Experience 
Rating:
5.0

The stuff we're very helpful and polite. I really appreciated all the assistance that I received from everyone Keep up the great job.

Roy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOISMAE D.  |  Overall Experience 
Rating:
4.0

You need more staff. Long wait times to get to the counter on most days I visited the store.

Matthew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rustin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARCUS C.  |  Overall Experience 
Rating:
5.0

The entire staff, Michelle, Eric, Jason, Jessica, Kenneth and Lucas are the epitome of professionalism coupled with sincere compassion for the customer. I love those guys and will stop in periodically just to say hello. They made me feel that welcomed. Bravo guys!

pedro c.  |  Overall Experience 
Rating:
5.0

Mrs. Michelle was very knowledgeable and helpful. She did not have a unit large enough available when I initially stoped in a few weeks back. She informed me that she was going to keep an eye out for any units that would be suitable for my needs, and would contact me in the event that one came open. She did exactly as she said she would, and texted me back last week. To call a customer back as promised is a rarity these days, especially after two weeks has gone by. Her dedication to her customers, job, and this company is something that U-Haul should be proud of. Employees with Customer Service of this caliber are a dying breed. They are too few, and far between as you probably already know. So in closing please extend to her my great appreciation for what she did, and sincerest gratitude. Respectfully, Joe Talamantes Central Texas Renovations Killeen, TX. 76542

Joe T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taja G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol p.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nashacobie W.  |  First Impressions 
Rating:
5.0

Michelle and all of the staff were quick to ensure my needs were met. Coming off a life changing move, the positive experience they provided will forever be appreciated. Thank you so very much.

pedro c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael P.  |  Overall Experience 
Rating:
5.0

The uhaul employees were great at this location! Very helpful

Madeline G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naphtali C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Torika W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLIE M.  |  Overall Experience 
Rating:
5.0

Fantastic service and wonderful staff

Lexus M.  |  Overall Experience 
Rating:
5.0

U-Haul served me very well

REGINA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATICIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELSEY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josephine D.  |  First Impressions 
Rating:
5.0

Wonderful Customer Service

KATHERINE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chesley B.  |  Overall Experience 
Rating:
5.0

Best place ever

Patricia K.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff . I had two storage units there . They were helpful throughout my entire 2 years with them .

JAMES G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

erika g.  |  Overall Experience 
Rating:
1.0

I gave a Google review that I wish I could take back...the asst manager was rude and unhelpful, not customer service friendly, spoke with attitude and smart comments...I would not refer anyone else to this location with U-Haul

EUSTACIA S.  |  Overall Experience 
Rating:
5.0

Great service by management and staff, which can be difficult to find in this area.

Matthew W.  |  First Impressions 
Rating:
4.0

A couple of things I would like to improve is better lights in the area and ensuring that previous owners take their locks when they leave. I had the storage changed twice because they were supposed to be empty however, they were locked and we couldn't get in.

Joel O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUBERT R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrine J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cashana D.  |  Overall Experience 
Rating:
5.0

I Like the Service, and Respect I get from The U-Haul Staff.

CELESTINE V.  |  First Impressions 
Rating:
5.0

I experienced very good customer service. I had a pleasant experience storing my furniture, renting trucks for movement and closing out my accounts. Thank you management and staff!

Lyneese G.  |  Overall Experience 
Rating:
5.0

I rented 3 trucks in 10 months. This was the easiest so far. I have used U-HAUL for all my moving. I love to drive and the trucks are great.

Carolyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATICIA G.  |  First Impressions 
Rating:
5.0

Far as I'm concerned it is the best storage unit in Killeen Texas

FRANK D.  |  Overall Experience 
Rating:
5.0

Good price, easy renting and an easier exit procedure.

Akaiesha w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karla C.  |  First Impressions 
Rating:
5.0

Thank you for asking.

JAMES LYNN R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xavian M.  |  Overall Experience 
Rating:
5.0

Haven't had any problems until last time called to update my new card information and the guy didn't delete the old so I was charged a $15 late fee cause the card card was used but the lady fixed it

mark l.  |  First Impressions 
Rating:
5.0

Michelle is awesome she’s always pleasant and knows her stuff wonderful customer service

Keith C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  Overall Experience 
Rating:
3.0

I arrived at 4:40pm on Sunday. Yes it was almost closing time however I had time to sign my contract. Customer service told me the storage I rented was big enough for a 2 bedroom apt. It’s clearly wasn’t even big enough for a 1 bedroom. When I called the office to see what we could do he said we held this one for you and there are no others at this time and was basically like o well your issue. We had a truck full of our belongings and had to throw away some furniture and other things. There was no way to resolve our issue and most definitely not a care. Thanks Uhaul.

STORMY G.  |  First Impressions 
Rating:
1.0

Poor customer service. Unit blocked by containers, hard to even get to unit because of all the containers blocking the way. Takes at least 30 minutes for anyone to help inside the store. Even when you do get help they don't provide good customer service. My dog could provide better customer service.

Stephanie W.  |  Overall Experience 
Rating:
1.0

The staff were extremely rude and not helpful.

Elise C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armoni H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bernard H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven B.  |  Overall Experience 
Rating:
5.0

Every one on top of things .

Frank D.  |  Overall Experience 
Rating:
5.0

The manager and staff were friendly, I recommend this location for the Killeen area.

kenny p.  |  Overall Experience 
Rating:
5.0

Michelle, is the most pleasant and welcoming person I’ve ever met in the field of serving your community and their people. Atmosphere was inviting and welcoming. Michelle went above and beyond and I received the best customer service ever! Thank you Michelle for making my U-Haul Storage experience a wonderful experience at such a trying time in my life. Sincerely, Yolanda Griffin

YOLANDA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUAN G.  |  Overall Experience 
Rating:
5.0

Manager Michelle took such great care of me with my move. Truck, storage and keeping in touch with me till the very end. Great Customer Service 👌

KATHERINE G.  |  First Impressions 
Rating:
5.0

Staff very professional and helpful.

beatrice b.  |  First Impressions 
Rating:
5.0

The team at this location is always the best, I always like and love to use this location to conduct my moves and or storage needs. Thanks guys for always doing far and beyond to take care of my wants and needs in storage and moving vehicles. Thanks Joel

JOEL JR J.  |  Overall Experience 
Rating:
5.0

The location on veterans memorial is horrible

kenny p.  |  First Impressions 
Rating:
5.0

Excellent custom service.

MARY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Thank you

atapana t.  |  Overall Experience 
Rating:
5.0

I would love that we could access the front storage hours more maybe 9pm.

Kcharra B.  |  First Impressions 
Rating:
4.0

It was very helpful and patient

Torika W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

peter e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  Overall Experience 
Rating:
5.0

They are very professional. They kept my belongings safe.

Shree F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanette S.  |  Overall Experience 
Rating:
5.0

Great service

Donald D.  |  First Impressions 
Rating:
5.0

Great service. Would definitely rent a truck from these guys in the future!

TROY D.  |  First Impressions 
Rating:
5.0

Good experience

Nathan M.  |  First Impressions 
Rating:
4.0

I needed a "ride home" when dropping off the truck. After $511 it would have been a 5 of 5 star rate. Grateful for a good truck. Glad they had a very small unit for me and first month no charge. Not happy that clerk wants all the personal data, extra phone numbers and address. I have good history with u-haul without leaving my brothers name, address and phone number. That makes this a three star rate. I'm leaving the extra fourth star since I vented. If you take off all my family personal data you can have 5 stars. Please let me know.

JAMES LYNN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earnest G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chiquita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT B.  |  First Impressions 
Rating:
5.0

Ms. Michelle was very helpful and friendly.

Margaret B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wiliam C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANITA-TYEISHA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wiliam C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacy l.  |  First Impressions 
Rating:
5.0

Inside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.

JOEL JR J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glenn h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PHILLIP H.  |  Overall Experience 
Rating:
5.0

The manager was very nice and very helpful. The staff polite and very helpful.,

Menya L.  |  First Impressions 
Rating:
2.0

Employee at the desk need more trainings, no manners

Luis S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Annette H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy G.  |  Overall Experience 
Rating:
5.0

Love this place

Evon R.  |  First Impressions 
Rating:
2.0

Counter employee need more training, specially with military personnel.

Luis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor L.  |  First Impressions 
Rating:
5.0

Even with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.

Adam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

parker h.  |  First Impressions 
Rating:
4.0

The carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.

RONNIE P.  |  First Impressions 
Rating:
5.0

Great Customer Service

ashla m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

The manager was very nice and helpful! Thank you for your time and help!

WAYNE H.  |  First Impressions 
Rating:
5.0

The lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.

Anthony B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
3.0

There was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was $399 behind. DJ and Mason we’re both awesome.

Alvin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicolas s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daphne O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINEARD R.  |  First Impressions 
Rating:
5.0

Awesome experience

Beatriz R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eli K.  |  First Impressions 
Rating:
5.0

The best, professional, very friendly and courteous

Phillip C.  |  Overall Experience 
Rating:
3.0

This facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.

BRENT K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter enow nyoh e.  |  Overall Experience 
Rating:
5.0

Very friendly, even during a very high peak time..

Tammie T.  |  Overall Experience 
Rating:
5.0

Ms. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !

Kaitlin P.  |  Overall Experience 
Rating:
5.0

Staff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn O.  |  Overall Experience 
Rating:
5.0

Every one at the u haul place was nice and very good customer service

Wynter S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonji J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter enow nyoh e.  |  First Impressions 
Rating:
5.0

Great customer service. Easy get in and get out which I appreciated.

Darnell J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAWNIE M.  |  Overall Experience 
Rating:
5.0

I had my household stuff in this storage and I never had any problems

OLGA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gladys t.  |  Overall Experience 
Rating:
3.0

I understand why the access hours aren’t 24hrs anymore but it is inconvenient.

raeann c.  |  First Impressions 
Rating:
5.0

Everything was great!

Brenda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cantaniece W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liza T.  |  Overall Experience 
Rating:
1.0

The staff are very rude and act like they don’t understand when people are asking simple questions

Armoni H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wynter S.  |  First Impressions 
Rating:
5.0

I would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!

Christine i.  |  Overall Experience 
Rating:
3.0

The only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.

verlanda b.  |  Overall Experience 
Rating:
5.0

Thank you for your help💙

Marta J.  |  First Impressions 
Rating:
5.0

This was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!

Richard V.  |  Overall Experience 
Rating:
4.0

The gentleman that waited on me was very courteous. I might add patience

Darryl W.  |  First Impressions 
Rating:
4.0

it was very handy to store blongs and also then get a truck

loran r.  |  Overall Experience 
Rating:
5.0

Good service and convenient.

Brian L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Melinda B.  |  Overall Experience 
Rating:
1.0

the staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.

juan f.  |  Overall Experience 
Rating:
5.0

Well ran store. Manager is a plus!

mark l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teodora V.  |  Overall Experience 
Rating:
5.0

Courteous employees and very clean facilities make this a top place to store your belongings.

Richard E.  |  Overall Experience 
Rating:
5.0

Michelle is the best and she does everything she can to insure the customer is taken care of.

sonja W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vickie k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

baltazar c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D.  |  First Impressions 
Rating:
5.0

Great customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !

Annette C.  |  Overall Experience 
Rating:
5.0

Would prefer 24/7 access to the storage facility.

Tony C.  |  First Impressions 
Rating:
3.0

I had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damages

Diana G.  |  Overall Experience 
Rating:
2.0

I could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.

trulenda h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william c.  |  Overall Experience 
Rating:
5.0

Great staff.

Arroyo B.  |  Overall Experience 
Rating:
5.0

The location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.

Paul S.  |  Overall Experience 
Rating:
5.0

Amazing service

EDGAR R.  |  Overall Experience 
Rating:
5.0

Michelle and her staff made everything easy for me. They were extremely accommodating.

barbara w.  |  Overall Experience 
Rating:
1.0

The storage facility was great. The customer service was not good.

Zawanda W.  |  Overall Experience 
Rating:
5.0

Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.

donna w.  |  Overall Experience 
Rating:
5.0

I would recommend friends and family to store there belonging there.

Tammy C.  |  Overall Experience 
Rating:
5.0

Very friendly Did meet my needs

Teodora V.  |  First Impressions 
Rating:
5.0

Great customer service and very helpful.

Rachel L.  |  First Impressions 
Rating:
5.0

Great service

sonja W.  |  First Impressions 
Rating:
5.0

Great service

octavior w.  |  Overall Experience 
Rating:
4.0

Very clean units, and very nice employees.

Denise B.  |  Online Move In 
Rating:
5.0

I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!

Pamela T.  |  Overall Experience 
Rating:
5.0

We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

Jolene F.  |  Overall Experience 
Rating:
5.0

The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Craig W.  |  First Impressions 
Rating:
5.0

Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Richard E.  |  First Impressions 
Rating:
5.0

Thanks for taking the time to show me where the unit was and for being polite.

Joshua M.  |  Overall Experience 
Rating:
5.0

Good storage 10/10 Only issue could be the amount of spiders in the storage area.

Joshua S.  |  Overall Experience 
Rating:
5.0

A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

VIVIAN T.  |  Overall Experience 
Rating:
5.0

Awesome customer service

EDGAR R.  |  First Impressions 
Rating:
5.0

We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

Kerry F.  |  Overall Experience 
Rating:
5.0

Great staff

OSCAR C.  |  Overall Experience 
Rating:
5.0

Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!

Mark V.  |  First Impressions 
Rating:
5.0

Staff was very helpful answering questions. Great atmosphere!

gary o.  |  Overall Experience 
Rating:
4.0

Very accommodating and provided outstanding service.

Chiquita S.  |  First Impressions 
Rating:
5.0

If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Angela O.  |  Overall Experience 
Rating:
1.0

DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

Brian S.  |  Overall Experience 
Rating:
5.0

Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

vincent b.  |  First Impressions 
Rating:
5.0

Overall very satisfied and easy to work with

Spencer A.  |  Overall Experience 
Rating:
4.0

Staff very helpful

Edward D.  |  First Impressions 
Rating:
3.0

Need to be a little more efficient with time.

Thomas N.  |  Overall Experience 
Rating:
4.0

May need to extend access time or open earlier.

Myron H.  |  Overall Experience 
Rating:
5.0

Recommend, great customer service ..

Sharon K.  |  Overall Experience 
Rating:
5.0

I had no problems entering & existing the property. The staff was very friendly & courteous.

LAWRENCE D.  |  Overall Experience 
Rating:
5.0

Great friendly service. Thank you Michelle.

ronald l.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

LINDA B.  |  Overall Experience 
Rating:
5.0

The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

Lance F.  |  First Impressions 
Rating:
5.0

I appreciated the ease of use and helpfulness of the U-HAUL employees.

gary o.  |  First Impressions 
Rating:
5.0

I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

AMBER G.  |  Overall Experience 
Rating:
5.0

We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

Sharon L.  |  First Impressions 
Rating:
5.0

Thanks for the help!

ANDY B.  |  Overall Experience 
Rating:
5.0

They were all courteous .

JULIE A.  |  First Impressions 
Rating:
5.0

No problems at all and very professional

damien l.  |  First Impressions 
Rating:
5.0

Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

ronald l.  |  First Impressions 
Rating:
3.0

No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

adrian a.  |  Overall Experience 
Rating:
4.0

While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

KATHRYN W.  |  Overall Experience 
Rating:
5.0

I was greeted and treated with respect.

LAWRENCE D.  |  First Impressions 
Rating:
4.0

Staff needs to be better trained

Mario J.  |  First Impressions 
Rating:
5.0

She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

Tammy C.  |  First Impressions 
Rating:
5.0

The manager was very nice and understanding

michael b.  |  Overall Experience 
Rating:
4.0

Some water damage to equipment but all items are still operating so, all good man.

Connor S.  |  Overall Experience 
Rating:
3.0

Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Cynthia D.  |  First Impressions 
Rating:
5.0

Very friendly staff. They physically showed me the location of my unit.

Richard W.  |  First Impressions 
Rating:
5.0

Very friendly and great communication.

Brenda L.  |  Overall Experience 
Rating:
5.0

Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

Arthur C.  |  First Impressions 
Rating:
5.0

For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

marva s.  |  Overall Experience 
Rating:
5.0

Used for 8 months, never a issue. Always communicated and used great problem solving strategies

Devon C.  |  Overall Experience 
Rating:
5.0

My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

marva s.  |  First Impressions 
Rating:
5.0

Great team

reginald f.  |  Overall Experience 
Rating:
5.0

The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

Zahira T.  |  Overall Experience 
Rating:
5.0

What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

marva s.  |  Overall Experience 
Rating:
5.0

I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

Delton D.  |  Overall Experience 
Rating:
1.0

Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

michael d.  |  Overall Experience 
Rating:
5.0

Easy check in. Great customer service.

Zahira T.  |  Reservation 
Rating:
5.0

Very satisfied

Joyce K.  |  Overall Experience 
Rating:
3.0

Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

Garth J.  |  Reservation 
Rating:
5.0

Great staff!

chauncey h.  |  Overall Experience 
Rating:
5.0

The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

Quo J.  |  Overall Experience 
Rating:
5.0

Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.

elisa R.  |  Reservation 
Rating:
5.0

Friendly, helpful professionals!

Alex H.  |  Overall Experience 
Rating:
1.0

A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

daniel b.  |  Overall Experience 
Rating:
3.0

The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

ZACH K.  |  Overall Experience 
Rating:
5.0

Very polite

DANNY H.  |  Reservation 
Rating:
5.0

Manager and employees were very helpful in accommodating my needs. Thanks!

CRISTOBAL Q.  |  Overall Experience 
Rating:
4.0

This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Kerry F.  |  Overall Experience 
Rating:
1.0

I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

Andrea H.  |  Overall Experience 
Rating:
5.0

Five star

denise d.  |  Overall Experience 
Rating:
5.0

On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

wayne f.  |  Overall Experience 
Rating:
5.0

i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

Gladys T.  |  Overall Experience 
Rating:
5.0

The lady that helped me was very nice and professional. I can't think of her name!

VELICIA L. E.  |  Overall Experience 
No reviews have been submitted for this location.

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