i did find marker lights out and rear door opened hard
john matiasCustomer Reviews for U-Haul Moving & Storage of Binghamton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth, welcoming staff. Very quick return experience.
David NixonVery nice people. Explained everything completely to me.
jeffrey olinThe man at count was very help full and new alot also got me the tight plug for my car
Pat NabingerVery prompt and helpful folks!
Michael DuncanWasn't my ideal location but they didn't have my reservation when time came at the Vestal location.
Jean CarneyThe staff was very helpful and polite and professional.
Lewis Vanwert | First ImpressionsThe pick up went great! 5 stars. The return process took much longer than I expected and the rep answered his personal cell phone multiple times while checking me in. 1 star.
Mark AndersonI have attempted twice to inquire about the $50 reservation guarantee. No one has contacted me back.
Justin Lynady1. Storage rooms are broken into and valuable belongings stolen. 2. Higher rates unsecured rooms. 2. The manager does not return calls. 3. Drop-off locations for trucks have irresponsible personnel. 4. There is obviously no value to valued customers.
Felina Mulrain-KorthThe two employees made it easy and quick. Very helpful and friendly. Thank you!
david lambertsonI went in on a busy Monday morning to pick up a trailer I had reserved on-line. There were 2 very busy people working who had me on the road in no time. On my return, I was met in the lot and, again, was back out in just a few minutes. Fast, friendly service. The trailer towed easily. Gas mileage suffered much less than I expected, even when loaded. I have used U-Haul before and I will use U-Haul again.
Keith HaywoodMy trucks check engine light was on and the tire maintenance error was on. Other than that all was good
kitty lee watsonWithin 10 minutes of arriving I was on my way with my trailer.
dennis davinI had a pleasant encounter with everyone at this Facility. Thank You..Paula Patrick
Paula Patrick | Overall ExperienceThe Staff is Friendly and Very Knowledgeable.
Paula Patrick | First ImpressionsEric was very helpful and did not hesitate to go the next level
Shahzaib KhanFast service . no problems
Norman WoodAll went well. Could not ask for an easier transaction.
Dave Robbinshave the gentleman at the desk take the toothpick out of his mouth while speaking to me. The truck shifted hard, had a low tire pressure warning and the doors were hard to close.
dennis maidThis location will not answer phone. Pickup 20ft truck up went 15 miles down the road check engine light came on. Tried calling 5 times before we picked up truck to see if we get it early no answer. So when we called after having a problem no answer after another 5 tries. Location is in sketchy area and people working there have no sense of customer satisfaction. Choose another location if they don't have what you need got to Penske
Frederick HoytHire more people like Eric!!
Casey HouptAlways get treated great Jason is very helpful and always professional
TIMOTHYL DAVIS | Overall ExperienceAfther I could not get what I reserve from vestal because it would not be in in time for me rental but I was happy with the dolly
Geroge BlinkManager at the Chenango Street in Binghamton is excellent!
LORI HENEHAN | First ImpressionsNo need to improve, all was excellent.
JUDITH CHAUSSEAnd very friendly and helpful
JUDITHLORRAINE CHAUSSE | Overall ExperienceTruck shifted very slow breaks squeeked box leaked and it damaged some of my belongings rain came in cab around door when it was raining.. Truck was a junk.
Michael CarterI left before verifying playe num and condition as I di not constantly look at my text. Attendant should mention to look at text and do verify
Tami Zebrowski DarrowCustomer service was fast and friendly. Very accommodating and had exactly what I needed.
Michael CardarelliEverything was easy, pleasant and efficient! The manager, whose name unfortunately, I can’t remember, was extremely helpful!
Joanne DillonThe employee who helped me with the initial rental process was no frills and hands off. I was renting a truck due to a negative situation and he certainly didn’t help matters. The gentlemen who were there for the drop-off afterwards were much more kind and friendly. However, how can you beat the price of the rental? So helpful!
emalee hydeNuff said
CHARLIE WRIGHTEric was so helpful. I was nervous about how the process would go, he assured me I would do great :) moving is really stressful and exhausting, I am so glad I chose this U-Haul for my services because they helped make the process go as smoothly as it could possibly go. Thank you Eric!
Allison Hawk | First ImpressionsThey moved me to a location farther away to get the equipment i needed, but everything worked out fine.
John SchwartzAlways a great experience at this location 5 stars all around *****
TIMOTHYL DAVIS | First ImpressionsExcellent customer service at pickup and drop off. Trailer was perfectly clean. Overall great experience and will using U-Haul more often.
Ian DaveyEquipment was clean but driver's seat is broken.
ROSE PEGUEROtruck I had wreaked of Marijuana bad. No other pickup was available so I had no choices. I had to drive with windows open on a cold day because I was getting a headache. When I met my wife, what was the first thing she asked me? "Did you smoke weed?" I was embarrassed and said no! Thank Goodness I didn't have to interact with law enforcement. Cmon UHaul, your a multi million dollar outfit, you can spring for interior deodorizer for your vehicles when needed!
Edwin AcevedoThis location went out of their way after a reservation went wrong
Arla FehrNothing. Manager that checked me in was great and very helpful. Trailer was great that I rented
Bill OBrienThe gentleman who handled our rental, was very capable and courteous.
Joanne DillonThe vehicle was noisy. The app didn’t work either. Two other customers returned their vehicles around the same time I returned mine and had difficulty using the app to finalize the transaction as well.
Catrina Baezsee above, my comments are about uhaul policies, not specific locations
Tom BrownVery overpriced for a short term rental. Also the rental sounded like it was going to implode the first 15 minutes using it.
Laura ProctorFirst location I booked a reservation at didn't have my truck when i showed up due to a customer not returning it causing me to go way out of my way... this location helped me and got me what I needed.
Timothy KalkaEveryone at the Chenango St. Location is helpful, friendly, and efficient. They get you in and out quickly whether you are dropping off or picking up.
William NilssonI was please with the two men I was dealing with and they got me in and out.
Marc CincottaOne of the best locations!
Darren McGeeThe staff is absolutely amazing at this location
Tieshea Towner | Overall ExperienceThis location is the best
Michael MinichinoService was exceptional! Very professional and helpful. One employee noticed that a side light wasn't working and he fixed it on the spot. He was very thorough in his inspection of the trailer.
Bob LaCourtVery positive experience
Gary SolomonCall ahead and reserve to get quicker service and guarantee what you're looking for is there.
bruno diricoThis facility kept my things secure but also had homeless people frequently staying inside of the storage facility. On our move out day we saw a couple bringing suitcases into the storage facility and no one from Uhaul did anything about it. I am thankful for having the space to store my things for a few months but based on this experience I most likely will not be back.
Bryan Nye | Overall ExperienceStore Manager was very helpful and very friendly and personable.
Ron CranageMake the pricing and what it includes clearer at the beginning.
Ronica MurphyNice employees, even with the long hours.
Matthew BohigianCustomer service agent was friendly & helpful. Keep hiring more of him .
Patrick McHughNice friendly employess, very convenient location.
bruno diricoMouse/ roach poison traps all over, door not securely shut, elevator dirty, tiny, and full of cobwebs, and storage rooms not secure. I never ended up moving my stuff in because the space was not safe.
EPIPHANY MUNOZ | Overall ExperienceEveryone was very nice to people were expecting me. They had a place for me to put my stuff. It was easy, easy access. I had lots of help and got it out of there just as easy. Thank you for the experience.
JAMIE COMENCY | Overall ExperienceKeep up the great service!
Lou Fleury | First ImpressionsThe staff there went above and beyond to assist with helping me get a storage unit. Very helpful and knowledgeable thank you again!
MARIA AMLETT | First ImpressionsThe unit that I rented could have been cleaned better before I moved my things in. Simply sweeping the floor would have helped this unit look more appealing to me at first glance. I will make sure that I clean my unit before I turn over the rental to a new person.
Bryan Nye | First ImpressionsWell firstly I moved out of my storage on 3/1/23 and it’s says I moved out on the 5th which is not true at all . They tried to charge me for the month and a late fee when I was already moved out . Move in was okay but when I was alone in the facility days later their was a clearly drunk and high man walking around watching me . The door to the building does not close unless you slam it shut . The unit is big but not clean and it’s open at the top so literally anyone can break in if they climbed over it . I was told I would be given a lock which I paid for and there was no lock inside my unit when I arrived . Elevator has been broken for weeks so imagine trying to move out going down 3 flights of steps alone with spiders right above you’re head . Overall not a great experience and I’d only rent again if I absolutely had to .
Madisyn Munoz | Overall ExperienceEveryone at this store have been very helpful and making sure that all your needs are met.
Shannon Anderson | First ImpressionsJason goes above and beyond!
arlene pricoli | Overall ExperienceI Had Jo Problem Thank You Very Much. Your Staff On Chenango Binghamton Was Great.
Michelle Washington | Overall ExperienceAll my property was in excellent condition .
elena funez | Overall ExperienceJason and his crew were always cheerful helpful and professional.
Robert Jordan | Overall ExperienceStaff were very knowledgeable and friendly, I dealt with 3 different members of the staff and all were very helpful during our use of the facility.
Mark Ward | Overall ExperienceStaff was helpful and pleasant. Location was well kept, Storage unit was clean.
Mark Ward | First ImpressionsStaff very friendly and very helpful excellent experience
Thomas Sutton | First ImpressionsThe worker put in my name and contact name wrong very rude at the store when I called them over it
Charlotte Smith-Farmer | First ImpressionsReally helpful and very understanding of my complicated situation. Thank you!
Carolyn Sargent | Overall Experiencethe manager was amazing so where all employees
Ernest Skorpil | Overall ExperienceThe ceiling insulation was coming down it was late and I didn’t feel like switching units
Michelle Jackson | First ImpressionsI found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.
ruth isler | First ImpressionsThe woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.
Angela Prutisto | First ImpressionsThe service the representative gave me was very professional and friendly I would recommend family and friends to use there company
Doreatha Miles | First ImpressionsAfter making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!
Lisa Enella | Overall ExperienceHeight of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.
Connie Snow | First ImpressionsThe staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.
janice francis | Overall ExperienceManager and staff courteous and friendly.
Caretta Green Dacosta | Overall ExperienceGood experience
Victor Santana | Overall Experienceemployees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.
Mary O'Keefe | Overall ExperienceGreat customer service!!
Caretta Green Dacosta | First ImpressionsHappy to have chosen this u-haul facility
Brett Williams | Overall ExperienceNo comment
Joshua Billups | Overall ExperienceNicest place in the area to store things
TIM DAVIS | Overall ExperienceThe experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!
Edward Cochran | First ImpressionsGot billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.
Ethan Blumenthal | Overall ExperienceJames, the manager, made the experience easy and pleasant. I will definitely rent with you again.
janice francis | Overall ExperienceGreat service
Brian ONeil | First ImpressionsIt was ok
Sarah Champe | Overall ExperienceEasy to use and excellent help
Brian Utnick | Overall Experiencereally nice help
steve mcclain | Overall ExperienceAlways friendly and customer service oriented.
chad clark | Overall ExperienceJames Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem
Richard Levine | Overall Experiencei only would worry about my daughter being there alone as it seems like a predator could hide there
wendy crellin | Overall ExperienceThe younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you
Maria Diulgerova | First Impressionsceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items
Brian Fucigna | Overall ExperienceQuick and easy. Excellent Rep. and storage review. Great service.
Steven Coffey | First ImpressionsAwesome
taisha oranchak | First ImpressionsThe staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.
Widline Germain | Overall ExperienceGreat service and protection of my things I had stored there
Anthony Valentine | Overall ExperienceThe person who assisted my daughter and I was very helpful
Richard Levine | First ImpressionsStaff is always friendly and helpful.
Cathi Gil | ReservationI will always use this company.
zakari adio | Reservationjust WAY to hot
susan scalia | Overall ExperienceGreat customer service.
john wacaster | Overall ExperienceHi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.
LISA VINES | Overall Experience