Customer Reviews for U-Haul Moving & Storage of Bel Air

6,022 reviews

200 W I65 Service Rd S   Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd, near Dauphin Way Baptist Church)

(251) 343-7101

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(251) 343-7101

200 W I65 Service Rd S
Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd, near Dauphin Way Baptist Church)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G.  |  First Impressions 
Rating:
5.0

I have no complaints. I definitely don't see and need for corrections. Staff was very helpful and professional.

shelinda G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Everyone was kind, corteous and went out of their way to help whenever I had issues. The staff was very knowledgeable. I was never passes off to other people or made to go in circles when I asked questions. I would definitely do business with them again.

ericka b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARNELIUS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniell D. 
Rating:
5.0

Outstanding customer service.

Michael C. 
Rating:
5.0

Quick and easy. Great service!! Top notch!!!

Wayne S. 
Rating:
5.0

All good !!

ELDON H. 
Rating:
3.0

The guy that checked me seems to be more engaged with his cell phone or the device than letting me know that he was finished disconnecting from my truck. Then he got an attitude when I wanted to give him a dime so that I wouldn't get back $0.93 in change. Then proceeded to make me wait instead of giving me my $16.03 change back. Very unprofessional and not good customer service.

Leon M. 
Rating:
4.0

Customer did not leave a comment.

Andria B. 
Rating:
5.0

You guys don't have to improve anything ya'll was great you got me in and out I love it

audrey M. 
Rating:
5.0

Customer did not leave a comment.

joseph L. 
Rating:
5.0

Customer did not leave a comment.

April D. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
5.0

Everything went great

Katrina R. 
Rating:
5.0

Only issue was I was told would get lock in storage … did not find. Or get. Everything has been awesome

Karen S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annie L.  |  Overall Experience 
Rating:
4.0

Great service. In and out really quick for trailer rental

debra C. 
Rating:
5.0

My original pick up location was changed to this location from Spanish Fort. This location was 24 miles away from my apartment. I had reserved 58 miles from my pick up location to my return location. By picking up 24 miles away from my reservation address cause me to be billed for going over 10 miles on my reservation. Had I known this I would not have agreed to pickup in the new location.

Angela J. 
Rating:
5.0

Nothing needs to be improved. You guys are amazing.!

anthony H. 
Rating:
2.0

Don't give them a truck drive like the one you gave me.it was not enough gas to make it to my house,never had this to happen to me I rent from you all every year.

Gwendolyn J. 
Rating:
2.0

The process was very slow. I have moved several times and it has never taken me longer than 15 min to get set up. It took over an hour.

Jacob S. 
Rating:
1.0

Customer did not leave a comment.

Arieonna C. 
Rating:
4.0

Customer did not leave a comment.

Javious W.  |  Overall Experience 
Rating:
5.0

The team on both days has great customer service.

crystal P. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

jyda G. 
Rating:
5.0

Customer did not leave a comment.

MENNA C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing it was a great 👍

Darrin P. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

I completed all booking on line and opted for self checkout. All went except the final part of the self checkout which appeared to get stuck in a loop. Thankfully there were people in the office which recovered and completed the process. Otherwise the rental and especially the staff support was excellent.

KEVIN A. 
Rating:
5.0

Front drivers side wheel bearing went out 5 miles out of town. It didn't appear that the wheels had been checked by U-Haul before I picked up the truck. It was a late Saturday afternoon & in Mobile, AL, Mardi Gras was going strong with most everything closed down. So a Uhaul mechanic Jim the owner of Signal 68 was unable to locate the necessary part to repair and get us on our way. I had a deadline to be in Chattanooga with the load by the following afternoon so was not happy to hear the load was going to have to be loaded on another truck. It took me 40 man hours to pack the truck & it was packed tight. Jim offered to bring his crew of 5 employees who were down at Mardi Gras to come and unpack the broken down truck and pack the new truck. It took the tow service several hours to get to us and transport us to the unloading and loading area. So by the time they started to unload the truck, it was after 11 PM. By about 2 AM the next morning It became aparent that all of the load would not fit in the new truck. So we had to wait till U-Haul opened the next morning at 9 AM to get a trailer to pack the rest of the load. I want to say how amazing Jim and his crew were on a Saturday night into early Sunday morning during Mardi Gras to come get me out of a jam. Because I seriously doubt no one else would've been available that night and early into Sunday morning. I hope u-Haul utilize this crew in the future for the Mobile AL area. Because they did a great job. I appreciate U-Haul reimbursing me for the trailer, a meal and the gas that I put in the truck that I couldn't use because it broke down. I also submitted receipts for a padlock that I wouldn't have needed except I needed to secure the trailer that was needed because it all could not fit back in the one truck without taking up to 40 man hours to load it that tight. I had also spent $106 in gas on the truck that broke down & was only reimbursed for $100. I appreciate u-Haul offering to put me up in a hotel. However, that was not needed since I had a family member in Mobile that my wife and I could stay with.

Duane C. 
Rating:
5.0

I rent from this location often. The staff is ALWAYS helpful and nice. Great work!!

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Tarrance R. 
Rating:
5.0

Staff was grear

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES D.  |  Overall Experience 
Rating:
5.0

Employee was a great help ,no complaints 👍🏿

Frederick C. 
Rating:
1.0

Customer did not leave a comment.

samarla B. 
Rating:
1.0

Always over charging and trying to get over on people

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

Chalandra S. 
Rating:
5.0

Did a great job

YVETTE R. 
Rating:
5.0

Great service, I love that you're open 24 hours! Thank you!

Jan L. 
Rating:
5.0

All the employees that I encountered were very helpful, courtesy, and professional in their line of work. I did not notice anything that needs to be improved. The equipment was just great as well.

vanessia M. 
Rating:
5.0

I don't know everything went well for me.

William D. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

cynthia I. 
Rating:
5.0

Change nothing.

ashanta M. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
5.0

Simple and convenient.

Trezzavon B. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

FRANK C.  |  Overall Experience 
Rating:
5.0

I don't go to any other location .They are the best .

Vanessa E. 
Rating:
3.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Great services

Merly S. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

sharlleen h.  |  First Impressions 
Rating:
5.0

I used the truck for a local move. It was very helpful in making the move an easy transition. Hopefully, you will have a truck available when it is needed. U-Haul, thanks for being there!!!

Sandra J. 
Rating:
5.0

Customer service was excellent

TEMPIA J. 
Rating:
4.0

The truck I received was pretty new and clean. Only issue was it smelled like smoke. It may have been the cleaning things they used. Staff was helpful and professional. My return process was quick. I would recommend this U-hall location and will use them next time I need to rent a truck.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

debra B. 
Rating:
4.0

Customer did not leave a comment.

Tonikki H. 
Rating:
4.0

Maybe have a pick up and drop off service for the customer.

Terrace R. 
Rating:
4.0

There was a small light on trailer that wasn't working.

anthony D. 
Rating:
4.0

The computer kept going down to complete the transaction. The staff was helpful.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

KYLIE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles J. 
Rating:
2.0

The kid that checked me out on Friday the 12th was an ignorant jackass. You don't need employees like that. It was embarrassingly bad.

Benjamin E. 
Rating:
5.0

Everything was great at first. I ended up receiving an upgrade to a larger truck for the same price as the one I rented because the one I rented wasn't available. This was very helpful as I was able to haul more stuff at once. But upon returning it (late at night) I was very disappointed to see that after using only 1/8 of gas, I was charged over $8 in fuel. That is too much to charge for gas especially with the way this economy is right now. Please rethink how much you all are charging for this. I know you all have to make a profit but please consider the renter's costs of moving. It already is expensive to move from one place to another.

Darnicia T. 
Rating:
5.0

Customer did not leave a comment.

SHAUN ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Charlie S. 
Rating:
5.0

Customer did not leave a comment.

carlos S. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Great

FRANK C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mattraniquia c.  |  Overall Experience 
Rating:
5.0

So professional answered every question and explained the process really well

Hagan W. 
Rating:
5.0

N/A

WILLIAM H. 
Rating:
5.0

Great Service. We'll organized.

Christine J. 
Rating:
5.0

Customer did not leave a comment.

leah C. 
Rating:
5.0

Customer did not leave a comment.

Byron S. 
Rating:
3.0

Customer did not leave a comment.

Duane F. 
Rating:
5.0

Customer did not leave a comment.

Reshawn E. 
Rating:
5.0

Don't change anything. Your crew was excellent

ronald S. 
Rating:
5.0

Customer did not leave a comment.

Christy B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

I was very pleased with the courteousness and helpfulness of the staff.

Wanda O W. 
Rating:
3.0

I had to wait around because the trucks “check engine light” was showing on he first truck. They had assign me another truck and then I couldn't find it where they said it would be. It took way longer than normal to get the truck!

Randall B. 
Rating:
2.0

Be honest with customer and stop giving out conflicting information.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Peyton S. 
Rating:
5.0

I expected the process to be much more work than it actually was. But, it was easy. Pricing was exactly what they quoted me and there was no hidden fees or hidden charges. I would use this location for U-Haul again , any day.

Matthew W. 
Rating:
5.0

Every time I go there I get outstanding customer service and support

Tschanavia B. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

Customer service was great thank you

Mark K. 
Rating:
3.0

It was really expensive for a 2-3 hours rental. The mileage rate was really high.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
4.0

2 things….running lights didn't work At night only brake and signals. The gentleman who booked it was very friendly, and saw that I had brake lights and signals as he asked me to hit both of them while I was in my car. He should've seen that the running lights were not working.….both times I rented I was informed of the drop off location once I reached my destinations. Both times the drop off location was approximately 40 miles away and not in the same town as my destination. I should've been made aware of that during the agreement process and not once I reached my destination. I put my destinations ZIP Code in the questionnaire and at some point in the beginning process i should've been made aware that you do not have a dealer available in my town especially when I know of at least two. I had absolutely no reason to think they didn't accept trailers. Everyone involved in the process was obviously aware but me.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

samual R. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
3.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Ruthe M. 
Rating:
4.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

The staff was incredibly helpful during every step of our storage experience. We will absolutely be coming back for storage needs in the future. Thanks team!!

Bryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Great service, friendly staff, reliable equipment. The staff was courteous and helpful throughout the entire process. When I rent again, it will be from this location, W I-65 Service rd, Mobile Al, is the way to go!!!!

garrett M. 
Rating:
5.0

Great job

JERRY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOYCE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHIMEKA J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAHARA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA J.  |  Overall Experience 
Rating:
5.0

Really went above be and beyond for me and kept me with a peace of mind about my thing! Service was quick and easy!

CHERYL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL P.  |  First Impressions 
Rating:
5.0

Cody was very helpful!

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirk w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERI S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yu-Vewnille S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ida R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Azalia J.  |  Overall Experience 
Rating:
1.0

I missed a payment for storage it was double locked I went online and paid it my spouse went to facility 3 DAYS later and it was still double locked had to wait more than 30 min for someone to even acknowledge her to help terrible service U-Haul

Kevin K.  |  Overall Experience 
Rating:
5.0

The only problem I had was, I requested a 10×15 storage unit and they only had a 10×10 @ this location, but I made it work. Overall everything was good.

JENNICE W.  |  First Impressions 
Rating:
4.0

Except for the lack of a ramp and poor drainage at the entrance of the climate control building, this Uhaul storage facility was perfect. Very thankful to have safe secure storage for our business overflow. The team was very accommodating and helpful. Will use again should the need arise.

KGB O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol C.  |  Overall Experience 
Rating:
5.0

Staff always easy to work with and I’ve always felt my belongings were safe.

REBECCA FAYE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTINY M.  |  First Impressions 
Rating:
5.0

Very nice people.

ARICKE T.  |  First Impressions 
Rating:
5.0

None no comments.

FLORENCE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOO K.  |  Overall Experience 
Rating:
5.0

Great customer service. Will definitely return if needed.

Jason T.  |  First Impressions 
Rating:
5.0

My experience with U-Haul were the reminders I received.

Terri W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KGB O.  |  First Impressions 
Rating:
5.0

We were very impressed with the friendly, helpful staff, and the cleanliness of the facility, including the restrooms.

Theresa T.  |  Overall Experience 
Rating:
3.0

No comments.

FLORENCE W.  |  First Impressions 
Rating:
5.0

Excelente servicio me gusto la actitud de los muchachos fueron rápidos y amables!!

Willy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaela W.  |  First Impressions 
Rating:
2.0

I was scheduled to get my truck at 12:00 they told me to come at 12:45 1hour before my schedule appointment

rashanda t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MISTY A.  |  Overall Experience 
Rating:
5.0

It was clean and organized, doing busy seasons and day few less storage carts available.prices went up every 1-2years.

ANGELA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERVIN J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua H.  |  Overall Experience 
Rating:
5.0

N/A

george p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie R.  |  First Impressions 
Rating:
5.0

Very easy to move in with no problems at all. Plus the staff were super helpful and friendly. Well done.

Michael B.  |  Online Move In 
Rating:
3.0

We had this unit for about15 years. About 6 years or so ago the spring broke in the roll up door, office said they would have it repaired if I left them a key so I did. We I finally returned a few a go ,I was surprised to find the spring not replaced, my key lost, and place under new managers. Priced me out after rent was raised to $149.00 a month.

DANNE A.  |  Overall Experience 
Rating:
4.0

Thank you UHAUL co, and employees. It’s good to know somebody cares about the customer receiving great,quality service.

BEJUANA W.  |  First Impressions 
Rating:
5.0

The staff was friendly and efficient.

CHERYL B.  |  First Impressions 
Rating:
3.0

They over charge my credit card and made a mistake in billing me. For the truck return

Kevin I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOBIAS T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace R.  |  First Impressions 
Rating:
5.0

They was nice to me and they help me with what I needed!

alicia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
5.0

Steven & Chris are a blessing...truly helpful & empathetic to me & my family, during such a stressful occasion. THANK YOU AGAIN!

Kevin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Domingo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DECEMBER H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra S.  |  Overall Experience 
Rating:
5.0

Excellent service from start to finish

LaQuanda A.  |  Overall Experience 
Rating:
1.0

I had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock

Cassandra S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamesetta T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melondy B.  |  Overall Experience 
Rating:
5.0

The entire staff is always helpful.. This store is older BUT very well maintained. I also really like it’s location. Thanks Cody and Tyree I’ll be back! Terri

TERRI D.  |  Overall Experience 
Rating:
1.0

My move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!

Tee W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky H.  |  Overall Experience 
Rating:
5.0

Great Service

WANDA W.  |  First Impressions 
Rating:
5.0

quick to help unsolicited! Made the experience quite pleasant.

ROBERT H.  |  First Impressions 
Rating:
5.0

I just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever

SHAVON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MCARTHUR S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifton C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

douglas p.  |  Overall Experience 
Rating:
5.0

The staff there is very nice and helpful they will work with you when you need them

DECEMBER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita T.  |  Overall Experience 
Rating:
5.0

Thank you so much

winifered a.  |  Overall Experience 
Rating:
5.0

Thk you

Eugenia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Natalia B.  |  Overall Experience 
Rating:
5.0

Great job

Donyella M.  |  First Impressions 
Rating:
1.0

One payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.

Chiquita P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tylisha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  First Impressions 
Rating:
5.0

Great Location

SYLVESTER P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beatrice R.  |  First Impressions 
Rating:
5.0

Thanks for the excellent service 😀

Ingrid C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elaine S.  |  Overall Experience 
Rating:
1.0

Horrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit. 😞

Shyoki M.  |  Overall Experience 
Rating:
5.0

I love all of the staff, they all need raises and a lunch of their choice. viva la uhaul

India H.  |  Overall Experience 
Rating:
1.0

Someone broke into the building and broke every window on every car.

Roderick P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis T.  |  First Impressions 
Rating:
3.0

Well I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!

Alicia J.  |  Overall Experience 
Rating:
5.0

The staff at this location is always amazing. And go out of their way to help.

Tracy P.  |  Overall Experience 
Rating:
5.0

They were very helpful n nice

brandy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S.  |  Overall Experience 
Rating:
5.0

Great staff and crew! I will most definitely recommend and use again as well!

PATRICK N.  |  Overall Experience 
Rating:
5.0

Excellent customer service and friendly staff.

Sheena H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI D.  |  First Impressions 
Rating:
5.0

Everything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible

jennifer m.  |  First Impressions 
Rating:
3.0

I found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats

Kayla E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarian T.  |  Overall Experience 
Rating:
5.0

Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.

charles w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

russell h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary R.  |  Overall Experience 
Rating:
5.0

Thank you so much for everything.

Mary L.  |  Overall Experience 
Rating:
5.0

Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing

Tamika D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carlos s.  |  Overall Experience 
Rating:
5.0

The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me

Lyman H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carol C.  |  First Impressions 
Rating:
4.0

I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...

Keith F.  |  First Impressions 
Rating:
5.0

None

rochelle v.  |  First Impressions 
Rating:
4.0

The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.

Rosemary G.  |  Overall Experience 
Rating:
4.0

I experienced 3 price increases during my contract. This place was way to expensive!

Bridget l.  |  Overall Experience 
Rating:
4.0

I really appreciate the two workers that was took care of me that day, they was very helpful.

LORETTA M.  |  First Impressions 
Rating:
5.0

Customer service up on renting and return was excellent. Good group of people.

Tammy M.  |  First Impressions 
Rating:
1.0

I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther

Paula G.  |  First Impressions 
Rating:
5.0

Extremely helpful staff and they provide a great service.

eric m.  |  Overall Experience 
Rating:
5.0

My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question

Christopher K.  |  Overall Experience 
Rating:
5.0

The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!

fiora l.  |  First Impressions 
Rating:
5.0

Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.

Rosemary S.  |  First Impressions 
Rating:
5.0

The location was Very convenient and the staff was friendly..

Micheal W.  |  Overall Experience 
Rating:
1.0

Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.

Peyton G.  |  Overall Experience 
Rating:
5.0

Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.

Lisa M.  |  Overall Experience 
Rating:
5.0

They helped out tremendously. Thank you Thank you

Terri W.  |  First Impressions 
Rating:
5.0

Great , great people. Can't say that about everyone with U Haul.

Laurance M.  |  First Impressions 
Rating:
4.0

I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.

Kay P.  |  Overall Experience 
Rating:
5.0

Fantastic staff. Always professional. Always helpful. Always well trained.

John N.  |  Overall Experience 
Rating:
5.0

N/A

carlos s.  |  First Impressions 
Rating:
5.0

Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge

Marvin J.  |  Overall Experience 
Rating:
5.0

Made everything so very easy great service

Ralph R.  |  First Impressions 
Rating:
5.0

I receive great service and was very satisfied

Angela F.  |  Overall Experience 
Rating:
5.0

All that was expected was fulfilled.

jim s.  |  Reservation 
Rating:
5.0

Doing a great job.

Mary N.  |  Overall Experience 
Rating:
5.0

Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!

Gwhynn H.  |  Overall Experience 
Rating:
5.0

Best move I have ever experienced. Great customer satisfaction. Would recommend.

ralph m.  |  Overall Experience 
Rating:
5.0

I would use you home in the future

Bennie S.  |  Overall Experience 
Rating:
3.0

Lack of communication

Jason G.  |  Overall Experience 
Rating:
5.0

We had a great experience. Friendly and helpful staff made this transition easy.

Jessica s.  |  Overall Experience 
Rating:
5.0

Everything was done in a timely manner

Anna B.  |  Reservation 
Rating:
5.0

The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.

JANIE T.  |  Overall Experience 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.

Edward H.  |  Overall Experience 
Rating:
5.0

I didn't have to visit the site.

LyDia B.  |  Overall Experience 
Rating:
4.0

THE STAFF WAS VERY KNOWLEGEABLE.

Erica D.  |  Overall Experience 
Rating:
5.0

made my storage & moving very easy

Janice S.  |  Overall Experience 
No reviews have been submitted for this location.

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