Customer Reviews for U-Haul Moving & Storage of Baytown

Rating:

5.0

AC DID NOT WORK, KINDA NEED IT IN TEXAS

Rating:

5.0

Rented a 15’ truck. Wish it had cruise control!

Rating:

5.0

Don't change your thing everything was good

Rating:

5.0

It gets the job done and was easy to rent. Facility appeared maintained.

Rating:

5.0

Have the employee tell u they charge u a 30 doller refuel fee

Rating:

3.0

Don’t lie and document the wrong time of return and charge costumers to get over

Rating:

5.0

People are very very friendly

Rating:

5.0

Thanks so much great staff and storage

Rating:

5.0

The transaction went smooth!! Jamal T had everything ready to go! Wait time was probably under a minute. I’ve been to U-Haul locations and waiting a while and the gas tank was not full. I highly recommend this location! Excellent service! Jamal T you rock and thank you so much for making an unpleasant situation (moving) a positive experience!!

Rating:

5.0

Great as usual!

Rating:

3.0

Trailer was dirty with hey and horse manure at the front. I returned it clean. When returning you would have thought I was interrupting their personal time. Three people at counter and no one greeted or offered to help until I told them I needed to return. Returned at 4pm in 3/13/24.

Rating:

5.0

Excellent

Rating:

5.0

Don’t need to improve anything the service was fast, and excellent. Amazing customer service and support

Rating:

5.0

Have more than 1 person working both the desk and lot

Rating:

5.0

Good place I'd use again

Rating:

3.0

Clarity on acceptable drop off centers. We said Houston area and were charged a fee for wrong drop off location. Not sure why since there was no specific location given.

Rating:

5.0

Awesome

Rating:

5.0

Returning was not easy. Not self explanatory. Would not allow upload of photos.

Rating:

3.0

The price just kept going up and it was a little ridiculous.

Rating:

5.0

The staff was fantastic, the young man who got my equipment, was very thorough in checking all the safety aspects of the trailer and my truck to make sure that it was safely for me to leave. when disconnecting the trailer, he was very professional, guided me in verified. Everything was still good even with the receiver and on my truck. This is the first time having someone so professional. The staff inside were very welcoming and created with a smile they even understood me being delayed a few hours with pick up they were fantastic also

Rating:

5.0

I truly like this location I've been dealing with this U-Haul for a few years now, because I have a storage unit there as well as rent trucks from time to time. And Jamal and Misty are my 2 that I'm always looking forward to seeing when I come in there. They are the ones that can get it done quickly and they are so helpful and friendly. I like dealing with some of the new ones but haven't got a chance to know them as of yet but they all are so helpful and friendly I'm happy when I go in and see friendly faces. I just love it😊

Rating:

2.0

When I first went in to get a U-Haul truck I was given the run around about reservation. They refused to give me the truck that was there. It was just to much to handle but I was able to get one after trying for about an hour

Rating:

1.0

No resolution with all of my belongings being damaged by not only MOLD, BUT IT WAS RAT INFESTED. …(In case nobody knows, those rodents carry Leptospirosis..a zoonotic virus which means it’s transmittable to humans. I’ve worked in veterinary care for 20yrs in case anyone doubts my knowledge on the virus. )…and the staff there expected me to want that back. Everything was chewed up, urinated on and covered in rat droppings. My children’s memories, my memories, valuable, irreplaceable items I can never get back and was NEVER OFFERED TO BE HELPED WITH THIS. Jamal was nice but INCONSISTENT. I was told that a claim WOULD BE FILED by Jamal, which only makes sense as he’s the manager of this establishment and it was not. Everything was lost. DO NOT STORE YOUR ITEMS AT THIS LOCATION. Fair warning.

Rating:

5.0

Great Service

Rating:

2.0

Rats destroyed all my things 5-10 thousands worth of items including my kids memories and antique china cabinets ths 60 yrs old and dinnette 6 chair table ths 50 yrs old . Fur coats suites formal wear diplomas leather jackets everything smelt like rats and feces and pee ruined my stuff plus our health is at stake and it's was isolated . Gave me a infested storage from previous renten that had meat in it. . . I'm scared for our lives. . Destroyed everything . Can't even bring it in my house right now needs cleaning and disinfected. But Jamal Thompson is the best. I love him . Always had my best interest in heart . He's awesome.

Rating:

5.0

Jamail, the manager is excellent and very helpful.and friendly.

Rating:

1.0

Everything I said earlier was meant for this location! Uhaul sucks!!!

Rating:

5.0

Both Customer service Agents were friendly and professional. They acknowledged everyone when they came in and were very courteous.

Rating:

1.0

Uponnarrival my unit was full of wrapped insulation. My ride was n a hurry; and it wqs before the store opened so i had him take me back to my old unit. I then called the store at opening and informed him them of my dilemma. They reassured me that they would to clean out the unit within qn hour. The rest of the day it rained. Later thqt evening the store was then closed and i needed to move my stuff in. I sent my movers with the 1st load. I never received a capl back from anyone regarding the situation. When my workers arrived the unit was still full. To me that means the office didnt cqre about the items inside. There was no lock as it was assigned to me. So ky movers moved the items outside and moved my items in. When my workers arrived for the next poad. The team member very rudely approached my workers and informed them theyd have to pay for damages. Again they didnt reassign me nor did they move the items themself for me to move in. I spoke to upper management and was told i would not be responsible for the damaged items. That was the neglect of their own teammates. I was then allowed to stay and given a free month. Ive been here 4 days still moving in and often working on the equipment in ny unit and the office staff has red locked me twice. WHILE I WAS INSIDE THE UNIT. I have a german shepherd that stays with me. To prevent him from bothering ofher customers and or barking at everyone who walks by, i keep my door down most of the way. Ige been bullied and threatened the entire time here. Ive left to go to the sgore and found them to have red locked my sof inside the unit. This is absolutely uncalled for. And now theyre making up stories to try and make me look bad. Very unprofessional. I want a refund immediately in cash so i can get a unit elsewhere instead of waiting for the refund to hit my account. And i would like a complimentary uhaul to move my items to another unit asap.

Rating:

5.0

Good people and equipment.

Rating:

2.0

I rented the truck and realized there would be a snowstorm they charged me and couldn’t even use the truck! Instead of honoring and let me get a new date

Rating:

4.0

You forgot to mark me as checked out and I was charged 2x t amount for storage, but was compensated in a speedy time frame. Thank you for that by the way.

Rating:

5.0

The manager Mr. Thompson was so kind and really went the extra mile to help me get everything done. I ran into a few issues (I needed a bigger truck) and he helped me get that taken care of expeditiously. Great service and would recommended 10/10!

Rating:

5.0

Great product with great customer service

Rating:

5.0

Everyone did a great job

Rating:

3.0

There was no gate access and the facility is open for customers til 10p though it was listed as 24 hrs online.

Rating:

5.0

Baytown Great.

Rating:

2.0

The manager seem to have some attitude, or not in great mood or both. The rest of the staff didn’t know answer to any questions I had since I made the reservations with the uhaul phone number…The stupid uhaul system randomly just canceled my storage room that I had set up well in advance to a holiday move because I had delays returning in the truck. Nobody called me or asked if I need to extend, it just canceled my storage room and sent an email stating “ we are sorry we missed your business” with no phone or way to contact. When I called the main uhaul number, they explained to me that there’s no big rooms left (I had a 26’ truck and had reserved a 10x15 room) so then they said they only have a 5x10!!!! Well nobody could explain why they didn’t call me to offer to extended. My personal truck broke down 2x and I had food poisoning from Thanksgiving day so we had about a 3 day delay arriving. Uhaul customer service is still terrible. I ended up forfeiting my “free 30 day storage” and paid for a real 10x15 elsewhere…and the manager at the drop off location said that corporate had reserved 1 storage unit for 3 people at same time…..all I can say is false advertising for their “free month of storage” Their truck was $800 cheaper but it rode terrible rough, even though it wasn’t even fully loaded and then they only allow you 4 days to use the truck, so we had about $300 in extra charges for the other days. The base price is cheaper but the add on charges are pricey for below-par equipment and definitely poor customer service! The truck was a newer truck at least with low miles.

Rating:

4.0

More workers

Rating:

3.0

First time I used this location for an installation, they did great. I ask the employee that check me out and he did not know where the trailer wiring plug installed was located. He said it could be in the trunk, he did not know for sure, didn't show me. I had to find the plug myself, I finally found it.

Rating:

5.0

Jamal, all of you were always very helpful after our house fire. I never thought I'd have all our belongings in a small closet sized room but so be it, at least I could come look through it. Thank you all for your kindness.

Rating:

5.0

Customer service was excellent from all the staff.

Rating:

4.0

They did a great job. Besides the room smelling of cigarettes

Rating:

4.0

The inside of the van was dirty. There was trash left in the van. The passenger window wouldn’t stay rolled up. Either the break light or headlight on the drivers side was out because the turn signal was doing double time when I used it.

Rating:

5.0

Nothing

Rating:

5.0

Great friendly people. Quick service.

Rating:

3.0

The person that helped outside must of been new. I am glad my friend went with me to pick up the uhal. He had to correct one of the employees.

Rating:

5.0

Customer service was great!! Overall experience was excellent! Keep doing what you’re doing, a great job.

Rating:

4.0

Very nice person helped to disconnect the trailer.

Rating:

5.0

Actually everything was super excellent the staff was customer service oriented No waiting, everybody was excellent.

Rating:

5.0

They made my move seamless the staff was awesome will always use uhaul and will tell my friends and family to use uhaul on their next move.

Rating:

5.0

Great Job U-Haul team! Keep it up!

Rating:

4.0

They forgot to give me my dolly.

Rating:

2.0

Had to have TWO tires changed. One completely flat, the other had a big bubble on it. All within two hours of having truck. This delayed my day by hours and cost me extra money.

Rating:

5.0

Very helpful, eventhough the access door to my unit was not working, the staff was kind to give instrucciones how to reach them bad have the door to my unit building open.

Rating:

3.0

In the darker hours there’s little to no lights

Rating:

5.0

Jamal and staff were friendly and fantastic When I moved from Texas to Georgia they assisted me over the phone and were very accommodating! Great job team!! Thanks again ! Debbie

Rating:

2.0

I lost all my things in my unit after I had gotten into an accident and couldn't pay my bill. I never got a phone call from anyone... They sent mail and emails. But when your in the hospital, not much you can do.

Rating:

4.0

Thanks for helping us

Rating:

5.0

In making a big move the manager made sure my needs for a starter were meet within the time frame I needed. I was very appreciative of the effect to make this part of my transition smooth

Rating:

2.0

I was charged way to much for a space smaller than my bathroom and my entry card had to be changed 3 times because it never worked

Rating:

3.0

Unit was not clean when I arrived

Rating:

1.0

I feel I paid way too much for a 5 x 5, the card wouldn't work to open the doors, I kept having to go back to the office to have someone let me in. Finally after the 3rd time they gave me a new card. I also believe that an incentive should be given to first time renters of a discount, moving is expensive and it would have been nice to not have to pay as much for the first month

Rating:

5.0

My service was great.

Rating:

5.0

I also appreciated that the supplies you sell are fairly priced

Rating:

5.0

The young lady that helped me was very kind and helpful.

Rating:

1.0

I didn't use it.Very,very small.Other than that it's free so I haven't complaints.

Rating:

5.0

I just moved from out of state and needed a storage area with this location. Although it showed one unit available while I tried to reserve online, there was a backend issue that prevented me from doing so. However when I got there there were no available units. The staff however was able to clean one out, in the size I needed in a timely manner and saved me the time and stress of having to find a different storage location. They were awesome.

Rating:

5.0

Very helpful staff, just moved here and they were very courteous and did everything to get me situated.

Rating:

5.0

Thank you

Rating:

1.0

It took us an hour in line 8 ppl in front 1 lady working front desk ya need to hire more ppl it was Sunday ya have No chairs to sit on while we wait ty

Rating:

5.0

Jamal was extremely nice and professional. He's also good at multitasking by always serving two customers at a time. It made the wait feel shorter.

Rating:

2.0

Staff there smelled like they had been smoking weed in and around the office.

Rating:

5.0

very nice and clean, never had any problems, would use them again if I had to.

Rating:

5.0

THE UNIT 211A ENDED UP LEAKING, I DID NOTIFY THE STAFF AND THEY NOTATED THE ACCT. ALWAY EXCEPTIONAL SERVICE HERE AND STAFF IS ALWAYS WILLING TO HELP. THANSK FOR ALWAYS PROVIDING GREAT SERVICE.

Rating:

3.0

Only reason i put average is because i had to keep going back because they apparently never finished contract so had to go back

Rating:

3.0

Prices too high sorry

Rating:

5.0

The customers were amazing. thanks

Rating:

1.0

I was locked outside of the unit. The process was not explained to me correctly. I did not realize that is what the YouTube link was for. The assistant manager, Renee talked to me the next day and gave me an extension on my rental. Please remove Jamal’s number from the side of the building since he is unavailable after hours. You’re lying to customers.

Rating:

5.0

Fast friendly and cost efficient

Rating:

5.0

Ms. Misty help me out perfectly. I felt that she had went up and beyond with the greatest customer service skills when I was in a stressful crunch time. She successfully put my worries at ease and actually made my moving day as painful as possible. This woman in my opinion deserve to receive a raise.

Rating:

5.0

The staff is awesome

Rating:

5.0

I love the staff at the North Main location. The manager Jamal is very helpful and have the best staff. We I need a uhaul or a storage this is the only uhaul I will go to. If I could give them more stars I would

Rating:

4.0

This U-Haul location was very good The U-Haul staff was pretty okay and friendly The U-Haul safe and secure Storage was secured indoor and outdoor. I recommend this facility

Rating:

5.0

Always experienced courteous staff . Clean environment. It was a pleasure dealing with you guys.

Rating:

1.0

Oh my …. Uhaul send the higher ups to clean up this location !!! Duplicate charges made to my account Storage rental promotion not applied and move-in took way longer than it should have only to get a smaller unit than what I reserved and then to be offered nothing else because apparently they were all full despite 10x15 showing available and bookable online Employees not educated about pricing or the facility or uhaul policies and procedures Customer service was just terrible Waiting for refund on reservation that I never was able to get Was told I’d receive some $50 reservation guarantee for that but did not

Rating:

5.0

Mr. Thompson was the desk person. He was so professional and so kind. He was very informative and worked with us to get the best deal. A very blessed employee you have there.

Rating:

2.0

The rats at through my clothes and boxes

Rating:

5.0

Very nice staff .They helped me get the proper size truck and storage

Rating:

5.0

Everyone was friendly and professional. I would definitely recommend this U-haul.

Rating:

5.0

Just need more openings all good

Rating:

5.0

No comments

Rating:

5.0

None

Rating:

3.0

Too hight

Rating:

3.0

You can never contact the facility by phone

Rating:

5.0

I have done business with this location for more than one service for the past 15 years. I have always been a satisfied customer. The gentlemen that closed out the storage room for me was excellent. Great customer service and that is hard to find these days. Thank you!

Rating:

5.0

I love there’s attitude

Rating:

5.0

Very good and friendly staff new unit very clean like security card easy access to my storage room big and wide alleywaysAnd very convenient

Rating:

5.0

Jamal and the other lady that was there with her are always super friendly every time I have gone in

Rating:

3.0

Everything was Good except I had 3 items that was in storage have mold on them. Not sure if the infamous freeze of 2021 have anything to do with it but, I had to throw away my son's mattress and box spring. I will also have to get my cedar chest refinished, I had an ottoman and a futon along with other fabric items, not sure what happened. Thats why you pay extra for insurance, claim filed. Other than that issue, I would recommend this store/storage for you moving/storage needs.

Rating:

5.0

Very convenient and friendly staff.

Rating:

3.0

A lot of my furniture got ruined. So I had to to get rid of it. I should not have had to pay someone to come and remove the damaged furniture, though I did.

Rating:

5.0

Me hubiera gustado k me reemplazaran mi dinero de 2 semanas pero me dijo El representante k no remplazan dinero y eso noes justo si yo entrego las llaves antes me deberían de dar mi dinero k me corresponde por las 2 semanas k faltaban para entregar el Locker

Rating:

3.0

The rent was always a different amount and the alarm fell off my unit and was not replaced as I was told - twice I had made my payment online and my unit was still locked . There was no reason for this. I am really upset that I told the manager about the alarm and it never got fixed as well as still being singled out about locking my unit

Rating:

5.0

Amazing staff!! Everyone was very kind and helpful. Made moving in and out a breeze

Rating:

5.0

Mmmm centro de almacenamiento preferido, excelente servicio.

Rating:

5.0

Very helpful, professional, and patient!

Rating:

3.0

The Male associate was doing all he could to help his customer. He called a few times asking for help. No one responded while his lobby became very full of grumpy customers. I was 2nd in line and waited for an hour to be helped by a lady associate that was grumpy to be helping me. She acted like it was a drudgery to do her job and be tactful. Please get more associats like the guy who was there. He really cared about his job.

Rating:

1.0

Roach infestation had to throw away clothes and boxes of items.

Rating:

5.0

The lady working there was super friendly, knowledgeable, and very helpful. She made the experience more than tolerable. Hire more people like her!

Rating:

1.0

Requested billing name on unit changed on several occasions - did not happen Arrived to close unit and told I do not have access because my name is not on the unit even though it’s my credit card paying the monthly rent - ridiculous I had to wait 2hrs and deal with rude and offensive staff!

Rating:

4.0

My unit had some type of foam insulation on the ceiling, i guess it was normal to fall and it was all over my belongings.

Rating:

2.0

Terrible customer service

Rating:

1.0

crap service

Rating:

1.0

To be brief Uhaul storage was the worst experience i can remember. I was broken into twice in the course of a year.Many thousands of dollars in machines and tools are gone . The first time they cut the lock , they took 2 portable shelves on wheels that had tools, along with (4) evaporation machines valued at $900 each. They also took an electric jack hammer and a carpet stretcher and many other tools.. The second time they broke in they went through all the boxes and took anything of value and put on a Uhaul padlock on the door when they were done that my keys would not open to cover their tracks. The only thing worse than me being broken into was that the staff told me I wasn't the only one... I cant help but wonder how I got targeted when I never saw anyone in my comings and goings.. My unit was never open for anyone to see..I cant begin to tell you how it hurts for a lifetime of tools gone..I would appreciate a reply...... David Barrett 832 443 6077

Rating:

5.0

Love that the first month is free because just spent alot of money on moving truck

Rating:

5.0

Very smooth experience. Couldn’t have been better.

Rating:

1.0

Restrooms out of service everyday. Several fraudently charges were applied to the account for the storage unit.

Rating:

2.0

We had items stolen from our unit, this particular location was negligent as far as security goes. We were told if we couldn't provide receipts for the missing items we were SOL.

Rating:

5.0

Thanks to everyone in the office always friendly, I never had a problem.

Rating:

5.0

We were very pleased with the service we received at this location. The staff are very friendly and helpful!

Rating:

2.0

This pertains to the storage unit ONLY. yall need to fix the ceiling in the units, or at least in my unit. There is some nasty looking stuff hanging from that ceiling. Just saying.

Rating:

4.0

Good customer service. thumbs up

Rating:

5.0

Great service

Rating:

5.0

Great service

Rating:

2.0

Please note : my storage unit was broken into and the lock changed . There were several items stolen and damaged beyond repair. I’m still going through my things since I just moved .

Rating:

1.0

The facility is the good but the employee's and the security is bad they broke into my room and stole my tools I just lost 90% of my working tools between $12 and $15 thousand dollars

Rating:

5.0

Very helpful..... Rustin went beyond my expectations. He is a winner.

Rating:

5.0

Awesome

Rating:

5.0

Great people and great services

Rating:

5.0

FRIENDLY EMPLOYEES. Always use their location when ever I need a truck.

Rating:

5.0

The only problem i had was with the hours. I was told that I could excess my storage unit 24 hours, 7 days a week. I was not able to do that but the staff at this location made sure I parted happy.

Rating:

5.0

The store Manager Jahmal is awesome. Kudos!!!

Rating:

3.0

Unit was rusty and dirty. Extended truck 2 days to find alternative storage. Employees very friendly, but did not note that I moved out after 3 days. Just git a bill?! Had to call to resolve.

Rating:

4.0

Friendly staff. The only reason for 4 star is because how slow there computer system was when getting storage unit. Now if they upgraded since then (over a year ago), I would have given a 5 star.

Rating:

5.0

Highly recommended great people working at this location

Rating:

5.0

They were always there and I appreciate their service along the time I needed it!!

Rating:

1.0

No

Rating:

5.0

Good place, helpful staff.

Rating:

5.0

Jamal and his staff were good people hands down

Rating:

1.0

Our UHaul storage Was broken into and a lot of my family’s stuff was stolen or broken. Still haven’t heard anything from UHaul and the manager keeps telling us to wait.

Rating:

4.0

The staff were no nonsense, which was what I was expecting and appreciated greatly. They were very serious about their job and their stores professionalism.

Rating:

1.0

I called 4 times to locate the U-box I ordered. Each time a man named Josh answered the phone and seemed clueless about it. The manager never called me, I had to show up and demand they find it.

Rating:

5.0

Good experience there,everyone knows there Job and did it well. Jamal Thompson is an excellent Manager.

Rating:

4.0

They were great!

Rating:

4.0

At the facility in Baytown: Near closing time I attempted to return the vehicle, but gentleman was rude and told me to drop in mailbox. Customer service and going the extra mile for the customer wasnt