Customer Reviews for U-Haul Moving & Storage of Baraboo

1,959 reviews

625 State Rd 136   Baraboo, WI 53913

(608) 402-4052

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(608) 402-4052

625 State Rd 136
Baraboo, WI 53913

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
3.0

This has nothing to do with the location. The fact that I scheduled a 26ft truck for Madison WI and got a call the day before moving 100 miles that I had to drive an extra 50 miles to get the truck really pissed me off. I had things scheduled. People scheduled to help at certain times. What a huge inconvenience. I was given extra milage but I had to pay for 100 miles of extra gasoline. Completely disappointed! Will not recommend

Vicki O. 
Rating:
5.0

Customer did not leave a comment.

Rachel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel D. 
Rating:
3.0

Customer did not leave a comment.

Mike D. 
Rating:
3.0

The entire building smells like pee and honestly it’s filthy inside. I would consider replacing the carpet out of there because it’s really gross. Also the area for community sharing needs to be monitored better it’s often things that smell like pee, or are filthy, and it really isn’t an inviting experience when you first walk in. Management otherwise is decent, the new store manager is nice, workers are helpful, etc

Emily S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTY J.  |  First Impressions 
Rating:
5.0

All staff was amazing, very helpful, fast, and on top of everything. Very pleased, and would definitely recommend. Thank you!

Michael J. 
Rating:
5.0

EXTREMELY ORGANIZED AND HELPFUL STAFF. VERY FRIENDLY

Christine L. 
Rating:
5.0

everything was fine the only problem was that they charged me 20 dollars more from my card for no reason and I only used it for 3 hours and I delivered it well I took photos

fernando J. 
Rating:
3.0

One of the coworkers was real rude to me because of the fact I cannot walk and I was going in there to cancel my storage unit and it's just a run and run out and yelled at me for park in front of his doors

PAMELA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Employee were great to deal with !!!

Tim L. 
Rating:
5.0

Keep up the friendly and helpful when need it love the d Donation place it help me out in a tight spot 😀

jennie w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifton J. 
Rating:
5.0

just double check equipment bad racket on trailer

DALE M. 
Rating:
5.0

Excellent and friendly helpers on both ends

Elizabeth G. 
Rating:
2.0

Customer did not leave a comment.

Amaro C. 
Rating:
5.0

Customer did not leave a comment.

Rosen S. 
Rating:
5.0

Customer did not leave a comment.

Alfonzo J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria R.  |  First Impressions 
Rating:
5.0

Everyone is very nice and helpful

jennie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sue C. 
Rating:
5.0

Customer did not leave a comment.

Duane M.  |  Overall Experience 
Rating:
4.0

The trailer was dirty and had some pieces of bolts and nuts lying on the floor.

Matthew R. 
Rating:
1.0

You have some of the rudest employees I have ever met in my life and had to deal with. They're judgemental and treat people like they're piece of trash the place was filthy and uncleaned

Latisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Your staff was verry helpful to me and considerate and very understanding

DEBRA O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALLAN S.  |  First Impressions 
Rating:
5.0

Jessica was very helpful!

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Patrick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci S.  |  Online Move In 
Rating:
4.0

On pick up, the wrong lock was placed on the uhaul. Needing an employee to assist with opening since lock code was incorrect. Had issues using self return in the app. Retuned to store after business hours before return time, as expected. While viewing examples of pictures needed for return the app closed out of the self return process. I was not able to find a "continue with self return" type option. I left the uhaul where I was instructed and took pictures and video in case something happened overnight. Everything else was great and simple. 8 out of 10 would recommend.

Michael U. 
Rating:
3.0

They changed my pick up location the day before my scheduled pick up

David K. 
Rating:
1.0

I would really like to speak to someone about this. The employees at the Baraboo location were incredibly rude and offensive. There was some kind of problem with our reservation and while we were waiting for Dereck to finish with one customer so he could help us, he commented that "when computers start acting like that people are here for a long time. I'll probably be at the bar by the time it works out." He then went on to call the computer RETARDED. Both employees said "shit," "fuck," "I hate Uhaul," and, upon finding out we were going to California told us, "Trump had it right about the wall, but we should build it between California and the rest of the country." I was never told there needed to be a lock on my Ubox. I never received the keys to lock they did put on. When I reached out to customer service because I never saw any paperwork on my ubox, they told me the GM would reach out to me and I never received any communication. I will be following up on this.

Kelsey B. 
Rating:
4.0

It was overall a good experience. Nothing to improve on. It's just that I live more than 40 miles away. The local dealership didn't have what I needed and I was in Baraboo shopping anyway.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

Raiana T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandru C. 
Rating:
5.0

Just keep doing what you do! In today's world, having great customer service is a rarity.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Customer did not leave a comment.

terry V. 
Rating:
5.0

Everything was great. Customer service was excellent but the U-Haul I was using does need an oil change.

sara W. 
Rating:
4.0

Customer did not leave a comment.

Mason G. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Dylan and Dereck were wonderful to work with. Great rental experience / U-Haul location!

Jodi F. 
Rating:
5.0

Everyone at this Baraboo location is very helpful, kind, and makes picking up and dropping off my rentals a breeze! ⭐️⭐️⭐️⭐️⭐️

Jodi F. 
Rating:
4.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Tamra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Parker B. 
Rating:
5.0

Customer did not leave a comment.

Terra B. 
Rating:
5.0

Customer did not leave a comment.

Tamra M. 
Rating:
4.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Didn't realize you had to use your pin number in 2 different locations. Luckily a staff member was available to assist us.

Tamra M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Great service from this Uhaul location!!!!!!!

J T. 
Rating:
2.0

Make sure your trailers are not going to have problems make sure the lights work. Have employees that are not high on pot. Have employees that know what they are doing.

Nate Z. 
Rating:
5.0

Most helpful people I have met.

J T. 
Rating:
4.0

Customer service was above and beyond! They were informed that my phone wasn't working properly. They took care of it all, even tho I didn't have a good phone. It's real hard to find a company that works with you without having to have you do everything online. They took care of all the tech work for me. I GIVE THEM FIVE STARS!!! They were so incredibly kind. I'll be recommending them to everyone in need! :)

Samantha W. 
Rating:
1.0

Hello I think I recharged for a 2 day rental for a less amount because I didn't use the 20 miles only drove 11 I believe. So I have wait for a refund credit deposit I'm permanently disabled not working live on every bit of my income very low. I wasn't informed that a withdrawal was going to be made. As my account is now empty I need gas and help no cash to offer until next week.I also asked for a copy of a agreement for a 2017 and I never received the page of mine and Peter's signature this causes stress. Allen Dean Forler

Allen F. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Stephen P.  |  Online Move In 
Rating:
5.0

Overall experience was good. The truck we rented did have a bad tire but we were able to make it through our move without having to replace the tire. I would just recommend that the tires we double checked before releasing to the customer.

Samantha K. 
Rating:
5.0

Don't be open on the weekend if you're going to charge an after hours fee. It's really not after hours if you're open…

Bryan W. 
Rating:
5.0

The staff that I worked with were great. The truck was clean and ready to go. pick up and return were simple and quick.

Kevin R. 
Rating:
5.0

You have excellent people working in your place

Nelson S. 
Rating:
5.0

Always great spot. Highly recommend

Paul P. 
Rating:
5.0

Andrea is always so helpful and sweet! I changed the reservation to an earlier pickup time with very little notice and she had the truck pulled up and ready to go when I arrived. Great service!

Jodi F. 
Rating:
5.0

Your employee was excellent!

Tom G. 
Rating:
3.0

I never received a copy of my final bill. No email text nothing.

Robert S. 
Rating:
5.0

You send texts to the renter, to accept the condition of the vehicle, at the start of the rental.. By the time I get it, I'm driving. I don't look at texts while driving. By the time I see it, the period for answering the texts has expired. These texts are expecting unsafe behavior -- especially for someone driving unfamiliar vehicles.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Everything was fine.

Roger L. 
Rating:
5.0

The lady I made the reservation with was so polite. It was a very good experience all around.the guy at the counter was very good and helpful.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Martha B.  |  Overall Experience 
Rating:
5.0

Dereck is great to work with!

LaVonne C. 
Rating:
5.0

Customer did not leave a comment.

Stacey M. 
Rating:
4.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Love this uhaul store

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Pauline H.  |  Online Move In 
Rating:
5.0

Nothing the uhaul team in Baraboo was amazing, and friendly couldn't ask for better

AMBER S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalibor M. 
Rating:
5.0

Store opens at 9am on Sunday, made the reservation for 8am to use the self pickup (worthless), the self pickup service is a joke, took a hour to get nowhere (On line customer service is worthless, so if you're planning on using it, do yourself a huge favor and just wait for the store to open). Once the location opened, was in and on my way in less than 5 minutes

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Brenda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Heather P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
1.0

If you can avoid it, don't use Uhaul! 1. Didn't deliver my u-boxes on time 2. Very confusing “confirmation” process where they repeatedly call you to confirm both your pick-up and delivery of the u-box to the new location, however they will tell you that the person who does the scheduling is different than the person you actually talk to so they'll claim they never received your confirmation. 3. The furniture pads that are included with the u-box have a blue dye that severely stains everything you put them on 4. Items arrived damaged and broken. Absolutely stressful and an overall awful experience. I booked my U-box reservation over 3 months in advance. However, a few days before my scheduled container drop-off date Uhaul called me stating that due to their poor planning and scheduling with the drivers they have to either deliver my U-boxes over a week early or not at all. They said if I couldn't move my scheduled dates I wouldn't be able to receive the U-boxes. At that point it was too short notice to schedule another moving option so I had to get special permission from both my apartment complex and city to keep the U-boxes in the parking lot for over a week due to Uhaul's own issue where they literally told me "yeah we didn't schedule enough drivers and the drivers we do have are over their hours". But the MOST STRESSFUL PART was when trying to "confirm" the delivery of my Ubox container at the new location I was moving to. I received a voicemail at 6pm the night before Uhaul was supposed to deliver my U-box, where a random lady from Uhaul left an angry voicemail saying that "you need to provide another confirmation or else I won't schedule your delivery". I received this voicemail AFTER CONFIRMING SEVERAL TIMES WITH UHAUL ALREADY over the phone each time Uhaul had called to confirm! However, when I called the number back, it would take me to different Uhaul workers who kept saying "no we don't handle scheduling" and then the Uhaul workers would hang up! FINALLY the person who threatened to not deliver my U-box called me back after I spent over 2 hours on the phone trying to get in touch with her and all she said was "no I am the only person who can schedule the deliveries, I don't know who you talked to about confirming your delivery but it was not me." She was incredibly rude, stressful, and unhelpful. Imagine trying to do a cross-country move with all your stuff and literally the night before the container is supposed to be delivered the company threatens to not deliver it because they have issues on their end! Incredibly stressful experience, would not recommend this to anyone!

Celia N. 
Rating:
5.0

Customer did not leave a comment.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Roland F.  |  Overall Experience 
Rating:
5.0

It's all good. Keep doing what you're doing

Scot N. 
Rating:
5.0

The young lady at the service desk was very friendly and helpful. The facility appeared quite clean.

BRIAN M.  |  First Impressions 
Rating:
5.0

Staff was wonderful, service was quick... wouldn't change a thing!

Tamara P. 
Rating:
4.0

Customer did not leave a comment.

BILLIE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

When we first started using the storage facility it was MUCH cleaner than by the time we left a few months later. Restrooms were fine throughout, though. Staff efficient and friendly.

Maria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayna B. 
Rating:
5.0

Customer did not leave a comment.

Sandra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
3.0

Great customer service! Will definitely be back if I need a moving truck.

Sara M. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Little high priced for the time used

Danny S. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

I've rented from many U-Haul dealers and this location is THE BEST. Ashley is wonderful to work with - pickup and drop off were so quick and easy, and equipment was in great condition. 👍👍

Jodi F. 
Rating:
5.0

Customer did not leave a comment.

fernando J. 
Rating:
5.0

Excellent customer service, and the truck was super clean.

JAKE T. 
Rating:
5.0

The customer service was very professional. Not sure of the employee's name, a young female helped us and knew her position very well. Very pleased with my experience. I was disappointed the furniture dolly that I ordered was not available, however, we made it work.

Julie S. 
Rating:
1.0

Poorly service client and coordination on delivering the U-box. Horrible service would do it again BCS I don't know any other unfortunately.

Kevin V. 
Rating:
4.0

Customer did not leave a comment.

Abigail M. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

JEFF J. 
Rating:
4.0

Poor customer service. Guy I returned it to was rude.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE T.  |  First Impressions 
Rating:
5.0

The customer service person was very friendly and professional.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

LYNN L. 
Rating:
5.0

Customer did not leave a comment.

Kurt Z. 
Rating:
5.0

The service was great and It really got me out of a jam. The truck was super clean but the engine sounded like it had a mis.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

robin K. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Wayne N. 
Rating:
3.0

There was/is trash piled near the entry door and the trash cans were running over with trash.

Eugene F.  |  Online Move In 
Rating:
5.0

Staff was friendly and helpful

Heather G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremiah J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN N.  |  First Impressions 
Rating:
5.0

Staff friendly and understanding. Ashley Angus understands her role as a communicator and provides great service to her costumers. Nice to have this solid support when moving and dealing with stressful situations like moving! Thank you!

MARY B.  |  Overall Experience 
Rating:
5.0

Excellent customer service experience

LORI A.  |  First Impressions 
Rating:
5.0

Appreciate patience and time to explain in detail the how to do information.

MARY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn T.  |  First Impressions 
Rating:
1.0

Customer service was horrible. Walked in to rent a truck and storage unit was told none (trucks)were available. He told us to go else where. Went to the car and went online to possibly reserve one because the guy inside was completely rude and didn’t even check to see if one was available and sure enough we could rent one and reserved. It went back inside and ask if there was a difference between reserving online and walkins and he stated no and proceeded to tell me that if it’s after 12 they will deny any reservation and then said I will do it this one time. Today as I drove past the same trucks that were there yesterday or still there, so did he really have reservations? Who knows? Worst customer service ever

Annette D.  |  First Impressions 
Rating:
5.0

Very high security clean and friendly environment would definitely rent from again

Patrick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda A.  |  Overall Experience 
Rating:
5.0

Kind of stinky area next to me. Smells like dirty shoes or Doritos. But everything else is good.. super convenient

Susan S.  |  Online Move In 
Rating:
5.0

Felt safe going in and out and that our belongings were safe. Very clean.

Howard T.  |  Overall Experience 
Rating:
5.0

Dave was very helpful and loved his attention to detail when explaining the facility to us. His instructions were easy to follow and very clear. 5★ rating for him.

PAUL H.  |  First Impressions 
Rating:
5.0

Very well organized and well run store ,and good employees!

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey G.  |  First Impressions 
Rating:
5.0

The storage facility in baraboo was excellent and appreciated the indoor loading docks.

Mike V.  |  Overall Experience 
Rating:
5.0

I would really like a big shout out to Oklahoma it's a nickname I gave him he should be recognized for all his perfection

Tonya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric G.  |  Overall Experience 
Rating:
5.0

Great service

WILLIAM W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla B.  |  Overall Experience 
Rating:
5.0

Manager is at top of her game and keeps the Baraboo location running well. Highly recommend.

charles w.  |  First Impressions 
Rating:
1.0

Menards has better deals. Just as secure and I don’t have to worry about setting off an alarm that will cost me $1300 or moving the latch on my unit too many times and setting of another alarm that cost me $50.

TRAVIS N.  |  Overall Experience 
Rating:
2.0

Nice, clean facility. Close to home for me. Staff was always nice and helpful. Thankyou!!

Sharon J.  |  Overall Experience 
Rating:
5.0

I have to say the staff working were amazing and helped me out. I have one personal unit and two units to assist with homeless veterans when they get housed. Your staff is always helpful!! Tell them Thank you! Keep up the great customer service!!!

Sandra D.  |  Overall Experience 
Rating:
5.0

Even though we messed up the codes to enter the building, the owners were very nice in helping us correct the mistake. The facility is very clean and very safe. Bathrooms were also very clean. Would highly recommend them.

Howard T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna P.  |  Overall Experience 
Rating:
1.0

Someone who doesnt work there acted like a rep, showed us the unit and when all the paperwork was done that was not the size of unit showed and transaction was reversed. Waste of everyone's time.

Lori B.  |  Overall Experience 
Rating:
2.0

Ridiculous use of magnetic cards. Employees are rude and most are barely competent in their job. Manager of this facility is laughably idiotic.

Joshua L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carissa B.  |  Online Move In 
Rating:
1.0

I can’t get back into the building to get to my storage unit and they are charging me for 2 storage units.

Valerie Lynn F.  |  First Impressions 
Rating:
4.0

Had difficulty with website attempting to do online rent me. It did not work.

Sarah J.  |  First Impressions 
Rating:
5.0

The staff there is always friendly and very helpful! Highly recommend the Baraboo Uhaul location!

REBECCA J.  |  Overall Experience 
Rating:
4.0

Just wanted to give a special thanks to the guy who did my checkout! He was very understanding about my situation. He made the tuff time I'm going through right now just a little bit better! So thanks to the guy who's name I don't know!

Eric C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liz Z.  |  Online Move In 
Rating:
3.0

The guy was rude and arrogant.

Schuler B.  |  Overall Experience 
Rating:
3.0

Idk who the pastor guys name is but he helped me on multiple experience and went above and beyond. He even helped me move a dresser onto a trailer one day! Who does that?!

Laura D.  |  Overall Experience 
Rating:
5.0

Love Ashley she is the best So glad u got rid of the the other gm mr pooler or whateve his name was he scared away business

Jamie C.  |  Overall Experience 
Rating:
5.0

Great facility. It looks like I paid on 1/31 which I’m assuming was February rent. Will that be refunded? Thank you!

Nanci C.  |  Overall Experience 
Rating:
5.0

Everyone there was incredibly helpful and polite. Would absolutely recommend this facility

Patrick R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina L.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful!

KRISTIN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn G.  |  Overall Experience 
Rating:
5.0

My favorite job ever!!!

Marranda H.  |  Online Move In 
Rating:
4.0

Nice phicality. I ended up not need the storage but was there and thought it was well accommodated.

Shane G.  |  Overall Experience 
Rating:
5.0

Personnel were courteous, helpful, and friendly.

FORREST B.  |  Overall Experience 
Rating:
4.0

Storage is close to my house so it's convenient.

Shane G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cyle U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle A.  |  Online Move In 
Rating:
5.0

Best storage place anywhere!! And the employees are top notch, so friendly, kind, helpful, and funny natured, I can’t imagine going anywhere else. The Baraboo U-Haul location is the BEST!!

Tira J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela N.  |  Overall Experience 
Rating:
5.0

thanks for all the hard work that's goes into running a huge building and the maintenance that goes along with that

paul m.  |  Overall Experience 
Rating:
5.0

Simeon was very helpful in figuring out an issue with my lock. Great service and facility!

Debra L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene o.  |  Overall Experience 
Rating:
5.0

Customer Service was excellent.

Mike V.  |  First Impressions 
Rating:
5.0

Safe, secure and clean units. Staff very friendly, knowledgeable.

Thomas A.  |  Overall Experience 
Rating:
4.0

for some reason they connected mine and my mom's accounts, the whole thing is screwed up and I am not happy about it.

Sierra B.  |  First Impressions 
Rating:
4.0

The young woman who helped me didn't come across as very pleasant when the rental process began and gave me some rather unfriendly and uninformed answers to a couple of my questions. I'm renting the space on behalf of my son, who is now homeless, broke and trying to figure out how to get his life back on track. I did not share this with her on the front end - not really her business. But when I asked how a single, very alone homeless person would be able to meet the 2 phone number/different address requirement, she said "well, if they're homeless they couldn't afford to rent" in a very dismissive tone. I let her know that I was renting this on behalf of my son because of his situation. As a 70 y/o woman on a fixed income, I can afford $40/mo but not rental on anything liveable. We have no family anywhere else within hundreds of miles and not a lot of friends. I realize the rental storage units do have problems with people abusing the facilities, but truly, there are people out there who have SO very little, would like to hang on to at least a scrap of dignity - and replies like hers can be very hurtful. A tone of compassion rather than 'talk to the manager" would have been appreciated. She did seem to be way more helpful after I informed her of the situation, but I shouldn't have needed to do that. Otherwise, the facility itself was in very good condition and easy to use.

Maria H.  |  First Impressions 
Rating:
5.0

Very nice staff, friendly and willing to help out anyway they can.

Thomas A.  |  First Impressions 
Rating:
5.0

Super easy

Lynn O.  |  Online Move In 
Rating:
5.0

The staff at this location are extremely friendly and helpful. Highly recommend.

REBECCA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aubrey m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kayla B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alice J.  |  Overall Experience 
Rating:
5.0

Wish to say a !!!!big Thank you!!!! to the staff that was at the beck entrance cleaning the rest room. She help me check in and out properly. Again Thank you,

Tim A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rhonda h.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and pleasant.

terri t.  |  Overall Experience 
Rating:
1.0

Owner has yelled at me multiple times was vary unprofessional. Had 3 units here and took my business elsewhere will not recommend to anyone

Travis S.  |  Overall Experience 
Rating:
5.0

Easy, clean, well lit, feels safe and secure. Thanks.

HEIDI H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lucus S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY T.  |  First Impressions 
Rating:
5.0

Great place- clean, secure, indoors, well lit, climate control, always felt safe being there, accommodating staff. Glad to be done with it for my mother's estate, but would never go anywhere else, should the need arise again.

Irmfriede S.  |  Overall Experience 
Rating:
5.0

All personnel were friendly, helpful and cheerful at all times, and made the experience of moving less stressful. Using U-Haul Storage helped in making decisions of where to put items that were awkward to pack and store. Thank you U-Haul Storage Facility !!!

Sharon L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Codi B.  |  First Impressions 
Rating:
5.0

I would tell more people

Edward T.  |  First Impressions 
Rating:
4.0

The paper I got says 24 hour access but its not

Angela S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy p.  |  First Impressions 
Rating:
5.0

Excellent experience! Super clean facility, love the climate controlled storage for my items, Ray and staff were all amazing and providing help to what was a complicated ordeal on my end selling a house and rentals and storage needed right away. I cant thank ALL the people involved enough at Baraboo Uhaul and will highly recommend them in the future! Thank You!

Janice L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli J.  |  Online Move In 
Rating:
5.0

Instructions were clear, facility was clean. Service was great.

Sharon L.  |  First Impressions 
Rating:
5.0

Very helpful staff. Extremely secure facility.

Nannette A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHELSEA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dennis E.  |  Overall Experience 
Rating:
5.0

I loved it! 100% recommend and would do it again. Might be inclined to used other services that they provide as well. Everyone was always friendly and helpful. I had one minor hick up moving out and they worked it out flawlessly. It was great.

mary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Monica Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aubrey m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaylyn A.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful at the Baraboo store. I booked the storage unit on line as I wasn’t aware the store provided this service. I selected a 5x10x10 unit as it said it would accommodate 1-2 bedroom apartment. I had only 1 mattress 2bedroom sets, dining table and chairs which was broken down sofa and 2 end tables, small microwave and it wouldn’t fit. I had to request a larger unit which wasn’t available. The staff worked we me to find an additional 5x5 unit to accommodate all my things. It was a hassle and delayed the move. More accurate advertising would be helpful. Thank you

Regina P.  |  First Impressions 
Rating:
5.0

I have used storage facilities for many years and this is by far the most professionally run outfit I've encountered. I wouldn't hesitate to recommend it to those in need of this type of service.

Ralph G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Schuler B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortney B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tifa A.  |  First Impressions 
Rating:
1.0

Bait and switch tactic used to lure us to rent a truck with the offer of one month free rental of a storage unit. Upon check in they told us that this store doesn’t opt in to that corporate promotion.

Mark C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joni B.  |  First Impressions 
Rating:
5.0

My wife and I have had several storage lockers at the large Baraboo U-Haul facility over the years and always found the staff very helpful, friendly and responsive to our needs. In my view, organizational success is all about leadership, and GM Ray Pooler provides excellent leadership and hands-on service to their customers. I highly recommend using their services.

STAHL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikolas L.  |  First Impressions 
Rating:
3.0

I wasn’t too happy to find out the glass door for security was broke and nobody let us know nor that it’s not fixed. As much as everyone is paying that should be fixed asap.

Laurie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  Overall Experience 
Rating:
5.0

Very Pleased with the Staff, to the cleanliness of the facility

Greg L.  |  First Impressions 
Rating:
5.0

Staff was particularly helpful. Kudos!

Dylan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  Overall Experience 
Rating:
5.0

No issues whatsoever.

jason a.  |  Overall Experience 
Rating:
5.0

Great communication throughout the sign up process. Took very little time between reserving online and getting the confirmation info. Thanks folks.

Michael S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sara W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alfred B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  Overall Experience 
Rating:
5.0

Helpful staff Extremely clean facility

Mark S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn R.  |  First Impressions 
Rating:
5.0

I went in to the office after renting online, and the lady there was so very helpful. She explained everything to me and gave me directions and how to's. Thank you for a great experience. :)

Cheryl N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ruby K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Vicki C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria P.  |  Overall Experience 
Rating:
5.0

Extremely helpful. Made the entire process seamless with outstanding customer service, amazing facilities, and all the dolly's and carts that someone would need. Reasonable prices also. Would recommend to anyone without hesitation.

Bryan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna N.  |  First Impressions 
Rating:
5.0

So relieved to know my items are being kept somewhere that is well protected not just from the elements but from other people as well.

AMANDA K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine S.  |  Overall Experience 
Rating:
5.0

Regarding the recent storage unit rental, Ray at U-Haul and his staff were very helpful in getting me setup with a 5 x 5 unit. Everything was clearly explained to me about hours, using the security keypad, and rates,

Timothy J.  |  Overall Experience 
Rating:
5.0

I got storage unit number wrong and complained about a lock on my unit. They just politely told the correct unit number.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

The staff were all really friendly and helpful, and the building was kept nicely clean. If I ever need storage again, I'll be back!

Jennifer K.  |  Overall Experience 
Rating:
5.0

I am very pleased with the accommodations courtesy and pleasant To speak with the staff there

dawn f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason a.  |  First Impressions 
Rating:
3.0

Instructions online for initial check in could be more clear so as not to set off the alarms. Otherwise, a good ex.

Darrell C.  |  Online Move In 
Rating:
5.0

The staff was very helpful in providing me with exactly what I needed to finish up my move. Not much more to say other than they were friendly, professional, and genuine. Thanks!

Timothy J.  |  First Impressions 
Rating:
5.0

I may have missed the documentation on how to get in and out, but I was able to figure out to disable the alarm and then check in to access the doorway. Check in/out signage is misleading as trying to check out just said welcome authorized to enter. Enabling the alarm stated something congrats, alarm set, your checked out. So I hope everything I did was ok. Overall great experience. Even reached the general manager by phone last night as the entrance door was started by an individual to be stuck open. Following the instructions of the general manager, I re-enabled the sliding door so that it would close. Felt a little safer that way. Thank you!

Christian J.  |  Online Move In 
Rating:
5.0

Very friendly and helpful staff ! Was a pleasure doing business with Baraboo Uhaul ! I will be back when the need reappears ! Thank You

Rex H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riley S.  |  First Impressions 
Rating:
1.0

Ray is the WORST general manager I have ever dealt with. He thinks he's God of uhaul. My car was broke into while I was there and the cameras were NOT working. Ray didn't see this as an issue because the police caught the guy the next day. He refused to accept my free month certificate stating they were full so at this time not taking them even though it was still posted in store. Then classrooms it was at his discretion. Also due to problem with my daughter who rented a unit there he restricted my access. I then cleaned out my unit and he refused to give me back my month and some of rent I was due. He claimed he didn't kick me out so therefore he didn't have to vibe me any money back. Yet my restricted access only allowed me into the unit for 30 minutes 2 times a day once I signed in. He kicked my daughter out have us limited time to get her stuff out of the unit and told me that I was on a do not rent to list due to my association with my daughter but still wouldn't refund my money for my. unit

Lynnette A.  |  Overall Experience 
Rating:
5.0

Everything was great, very helpful staff!!

Lena V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carissa Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg C.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful!

Joyce P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHET S.  |  Overall Experience 
Rating:
3.0

Rental staff was very short with me

alfred B.  |  First Impressions 
Rating:
5.0

This was the nicest, cleanest storage facility I have ever rented from. Great crew running it

mark p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail F.  |  First Impressions 
Rating:
5.0

I have zero complaints! The staff was helpful when I needed them and everything was very clean and accessible

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex G.  |  First Impressions 
Rating:
5.0

Restrooms in the back could probably use and update, but generally a very good experience met all my expectations.

Seth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHET S.  |  First Impressions 
Rating:
5.0

Plenty of carts were available to make the transfer process painless except for my sore back!

Jeffrey F.  |  Online Move In 
Rating:
5.0

The self storage was great and the Baraboo personnel were courteous, efficient and professional. Very clean site. The trailer self return process was horrible. I recommend posting the process at the site instead of just saying go to the website. We had an issue with the website and after a long wait time the first person answering couldn’t assist and transferred us for another hour wait for a person that was NOT helpful either. Very awful experience

Christine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Buffy F.  |  Overall Experience 
Rating:
5.0

Excellent service

Paul J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  First Impressions 
Rating:
5.0

The storage building was well lit, very clean, just look at the floors. The staff was more than helpful. Reasonable rates as well. I endorse Uhaul in Baraboo, WI.

David B.  |  Overall Experience 
Rating:
1.0

Nightmare from the jump off. I had enough when the manager told me my experience was a result of my own ignorance. I'm leaving as soon as I can

Kent K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  Overall Experience 
Rating:
3.0

We used it for only one month so not a lone enough time to give a fair critique........however, at the end the management made a near wrong RIGHT and that was kind of them......I am trusting that in the future, when in emergency situations like ours, that they will be MORE clear so that those NEAR ERRORS can be averted..........We only stored one bed for less than one month by a day and that is where the near problem came in......So, Ray, thank you for caring more for the customer AND THEIR situations and concerns than for the almighty dollar. God bless you

Dorothy V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tammy S.  |  First Impressions 
Rating:
5.0

So easy to use. Thank you.

Teri S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MariAnne L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally A.  |  First Impressions 
Rating:
5.0

Great helpful staff for easy rental and check out. Clean, safe and convenient location.

Charlene Z.  |  Overall Experience 
Rating:
2.0

Some of the staff members are very friendly. Then other staff members are very rude and act like you should bow down and kiss there butt cause they are better then you. I have never had a bad experience with uhaul until now I hope you guys get better staff members

Bradrick D.  |  Overall Experience 
Rating:
5.0

Great location for me and close to my apartment Thanks so much and great staff 👍🙂

Danielle W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Duane G.  |  First Impressions 
Rating:
5.0

Never had sen

Angela Z.  |  Overall Experience 
Rating:
4.0

Clean and easy to use facility for storage units. I really appreciated the multiple luggage dollies! The online portion for renting a truck and storage unit at the same time was confusing causing us to spend extra time in store figuring everything out.

Emily T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyler B.  |  Online Move In 
Rating:
2.0

Storage was stated it could fit a 1,200 sq. foot home. I only had a small apartment to move into it so figured a 10;5" would be perfect. I had a store more things in other locations. I didn't think the price was worth how small it was.

Vaughn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Owen L.  |  Online Move In 
Rating:
5.0

Very convenient while I searched for an apartment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Excellent Staff and Facility. I rented indoor storage while working on finishing my home basement. I rented same from Your Madison West facility. Past tense for my Son and family. Both same experience.. Excellent Staff and Facility. Thank you!

Robert T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney C.  |  First Impressions 
Rating:
5.0

Great service! Thanks Ray!

Andrea S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra S.  |  First Impressions 
Rating:
5.0

When we rented the storage unit(s) there were recycled boxes in the office area which we were able to take for our move. Very friendly and informative people - all that we spoke with.

Kevin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott J.  |  Online Move In 
Rating:
5.0

Ray and crew are the best. Always going above and beyond. I rate them a 10+

Daniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anda Celeste M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  First Impressions 
Rating:
3.0

The store owner or manager Ray, wasn't a pleasant man to be around. In one visit to pay my storage fees I encountered him when approached me and said, and I quote: " Did you set off my fkng alarm?" He isn't very professional.

Angel W.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful!

Shane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex R.  |  Overall Experience 
Rating:
5.0

The staff running the fruit desk office for sales and reservations were beyond helpful and courteous. She was a breath of fresh air during this transition

Lori S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BONNIE K.  |  First Impressions 
Rating:
5.0

Had a couple problems when signing up and moving in, as we were given the wrong unit size and number and it caused a couple problems (especially since they were getting near closing) But once the problem was solved, it was a great storage area and the guys we spoke to a couple of times after move in (to ask questions) were superb. Very friendly.

Lacinda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  First Impressions 
Rating:
5.0

Very nice staff.

Pavel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaylyn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA N.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Access was convenient and controlled environment was perfect. Two thumbs up!

Diane B.  |  Overall Experience 
Rating:
5.0

Thank you, Raymond😊

Sharon V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bonnie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula W.  |  First Impressions 
Rating:
5.0

Great facility!! Need more of them .. We will highly recommend, very satisfied with our storage rental needs. Great staff!

Corrie B.  |  Overall Experience 
Rating:
5.0

the girl who helped me was an excellent customer service agent. She knew exactly what I needed without me having to say it. Top marks ! As well as the young man who was extremely helpful and kind as well. I think you should advertise your company's accessories better so people know how efficient their move can be as well.

Erin O.  |  First Impressions 
Rating:
5.0

Congratulations of Max Growth in Baraboo, WI Staff Excellent U Haul Facility Excellent Thank You!

Robert T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ken S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Overall, great facility!! However, your access control system needs an upgrade as I was never able to use my card to access the facility, I always had to use my wife’s card. Luckily, we were always together.

John L.  |  Overall Experience 
Rating:
5.0

We have had storage lockers at different times during the past 2 years and Ray and his team have always provided excellent service and support. We recently moved out-of-state and had to coordinate by phone having some furniture stored for a few months at the facility. I provided the mover's contact information to Ray to authorize the mover as an authorized user. The whole process went smoothly. I highly recommend U-Haul of Baraboo for storage and moving services.

STAHL D.  |  Overall Experience 
Rating:
5.0

The staff was great, they constantly check to make sure that the doors are properly locked and if not they call you right away. Very polite and knowledgeable staff. I would highly recommend them.

Sally F.  |  Overall Experience 
Rating:
1.0

I would recommend taking your stuff to another storage facility.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMI A.  |  Overall Experience 
Rating:
5.0

I dont know her name but whoever was working that day was really helpful

Krysta M.  |  Online Move In 
Rating:
5.0

The best storage place. Will spoil you, all other storage places don’t come close.

Brent H.  |  Overall Experience 
Rating:
5.0

The only problem I had was with my key card. It would work, then it would not recognize me. Had to go to the office and have it reprogrammed several times before they got it right.

Joe P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus G.  |  First Impressions 
Rating:
5.0

this is the best storage facility. If I ever need storage again, it will be with U-Haul moving & storage of Baraboo.

Debra K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
5.0

I rented my unit online. I went to the Uhaul office and picked up the lock and keys and access card. It was very easy. The building is very clean and easy to access. I especially like the indoor unloading/loading area. Also, the carts are very handy for moving things from your car to your unit.

Doreen H.  |  Online Move In 
Rating:
5.0

Thank you, Ray, for all you have done for me during these trying times. I appreciate your kindness. Susan McGuiness

Kelley M.  |  Overall Experience 
Rating:
5.0

Thank you! This made a very complicated transition far more manageable, than it otherwise would have been. Appreciate the availability, quality, and customer service.

Marvin J. or Barbara L. W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
3.0

I never even used the unit. I didn’t realize the set up and how much Of a hassle it is to get to my unit in the maze. I didn’t have scissors with me and I couldn’t break the seal. An alarm went off because I didn’t have the card I didn’t know about. I will not renew my unit for next month. $60 wasted.

Charity T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
5.0

I have been treated with the utmost respect and kindness. Im very please with my experience and will recommend Uhaul to my friends and family in the future.

Dennis G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

lisa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally F.  |  First Impressions 
Rating:
5.0

Your staff were very helpful and friendly.

Marcia T.  |  Overall Experience 
Rating:
5.0

I've worked with UHaul Baraboo several times now and love the service they provide.

Jeff H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent H.  |  First Impressions 
Rating:
1.0

If you have a website that collects the guests info, then have all the questions needed asked. It took 20 min to checkin, as there were still unasnswered info the company needed.

Jim E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cindy D.  |  Overall Experience 
Rating:
5.0

Very well organized and secured. I am very confident leaving my belongings there.

Thomas W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jayne W.  |  First Impressions 
Rating:
5.0

The man that works there all the time ,I believe he may be a manager is an employee that I would try to steal for my business. He is very helpful and has been professional . He is a good worker. Make sure you keep him. We used to have a business and hoped to have employees like him. They are few and far between.

Gary A.  |  Overall Experience 
Rating:
3.0

Had a problem with scheduling a truck. Was told we would receive a truck for 128$. Then after we got to site for pick up, the truck was 202$. Nobody likes to be lied to about there money.

Shane N.  |  Overall Experience 
Rating:
5.0

Very pleased with the storage area and store faculty in general. If a climate controlled storage area is needed, I recommend this location, very helpful and friendly staff for service.

Stephen S.  |  Overall Experience 
Rating:
1.0

You did great up till I was told rent was due on the 30th and then I was informed because February only has 29 days it backdates, what a load of crap!!!! I had the unit cleared before noon.U-Haul also needs to prorate I just paid a full month on 2 units I won’t be using, I wish I would have been thinking I would have put the locks back on the empty units. And you really need to do something about the ice in the loading area that is an acc waiting to happen.

Nicole T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
5.0

If I needed a storage unit again I would definately return. Location is great. Staff very helpful. The center is very clean. I loved being able to park in garage and not worry about weather.

Troy G.  |  Overall Experience 
Rating:
5.0

Great service

Anthony O.  |  First Impressions 
Rating:
2.0

I felt humiliated by your company representative when applying for a storage unit. I felt the request for 3 contact ne numbers and one physical address was excessive (to the point of ridiculousness).

Nela S.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. I had one of the best experience with the group of people in the Baraboo WI location.

Kristalyn K.  |  Overall Experience 
Rating:
3.0

Check in clerk good. Reservationist terrible Didnt know her product

Cindy D.  |  First Impressions 
Rating:
5.0

Great service! Very helpful. The convenient location is a plus. Easy to use and great security.

Leslie L.  |  First Impressions 
Rating:
5.0

Easy and fast, employee was friendly and knowledgeable

Nicole T.  |  First Impressions 
Rating:
5.0

Very good service, explanation of terms and conditions.

Patricia M.  |  First Impressions 
Rating:
5.0

I was very happy with our storage unit. It was spacious and convenient. I liked the fact that there are carts/dollies that you can use to load and unload your items. The drive in bay was very nice.

Jacqueline V.  |  Overall Experience 
Rating:
5.0

Super easy, super fast. Happy customer.

Amy M.  |  First Impressions 
Rating:
5.0

Very friendly staff that were willing to take the time to help out. Very recommended. Nicest Uhaul building I've ever seen.

nicholas s.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and they made the storage experience a good thing

richard r.  |  First Impressions 
Rating:
4.0

Great service

Shari b.  |  First Impressions 
Rating:
5.0

Safe and convenient.

Agrace H.  |  Overall Experience 
Rating:
5.0

Staff were always polite, very clean facility. Best service I ever had!

SHERYL R.  |  Overall Experience 
Rating:
5.0

Very clean & easy to use.

camilla h.  |  First Impressions 
Rating:
2.0

I made this month payment. 4 days later i came for my stuff amd you could not give me a brake on the price. When we ask the guy just laughed at us. Does it make any sence to pay full price and

paul m.  |  Overall Experience 
Rating:
5.0

Ray is very personable and knowledgeable. Great customer relations person. Would use your facility again.

Stephen C.  |  Overall Experience 
Rating:
5.0

Very friendly staff and very clean especially the restrooms!

Morgan M.  |  First Impressions 
Rating:
5.0

Ray, the manger, is equal to or better than any other customer service individual I have ever had the great experience of working with. He is courteous, thoughtful and a tremendous asset for U Haul.

Bob L.  |  Overall Experience 
Rating:
5.0

Great

Jim W.  |  Overall Experience 
Rating:
2.0

I was very dissatisfied with the customer service I received. There's not enough space to explain my situation. I will hopefully not have to use your company again.

Tracy N.  |  First Impressions 
Rating:
5.0

Friendly, professional service. Nice clean facility

Dennis E.  |  First Impressions 
Rating:
4.0

Friendly and helpful

Katherine W.  |  First Impressions 
Rating:
5.0

I was on my lunch hour and happened to get the general manager, Raymond Poole. He was fast, efficient and knowledgeable.

Lisa P.  |  First Impressions 
Rating:
5.0

yesssssssssssssssssssssssssss

travis e.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.

Douglas C.  |  First Impressions 
Rating:
5.0

Amazing employees. Had the best service I ever recall having. Will definitely use them again.

Brenda F.  |  First Impressions 
Rating:
5.0

Very easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.

Stephen S.  |  First Impressions 
Rating:
4.0

Great service, excellent security and access. Units walls just seem a little flimsy.

Jennifer J.  |  First Impressions 
Rating:
5.0

Super friendly and knowledgeable.

Charlene Z.  |  First Impressions 
Rating:
5.0

Excellent service & helpful!!

SHERYL R.  |  First Impressions 
Rating:
5.0

Will use again if the need arises

Lisa H.  |  Overall Experience 
Rating:
5.0

Fast service, great price and love the first month free. Facility is very clean and secure

Kathy D.  |  First Impressions 
Rating:
5.0

Clean, well lit, and super easy to rent

Alex R.  |  First Impressions 
Rating:
5.0

Friendly, efficient staff. Clean place. Affordable rates

Jeff S.  |  First Impressions 
Rating:
5.0

Best people, ever.

Elaine M.  |  First Impressions 
Rating:
5.0

Good customer service. The trainee did a great job.

Paula M.  |  First Impressions 
Rating:
5.0

Very friendly. Answered all our questions. Very clean show room and storage areas as well.

Annie H.  |  First Impressions 
Rating:
5.0

Great service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time 😧my bad

Jodie P.  |  First Impressions 
Rating:
5.0

Fast and efficient service. Very clean storage, well lit and secure. Easy access.

Krista K.  |  First Impressions 
Rating:
5.0

Excellent customer service, very clean facilities, would definitely recommend.

Richard C.  |  First Impressions 
Rating:
5.0

The location is absolutely amazing and the staff there is phenomenal and helpful!

Michal J.  |  Overall Experience 
Rating:
5.0

The facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.

Pamela R.  |  First Impressions 
Rating:
5.0

great staff

Agrace H.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and the facility was well kept.

kyle b.  |  First Impressions 
Rating:
5.0

The facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.

DAMIANCHRISTOPHER N.  |  First Impressions 
Rating:
5.0

Would recommend dealing with u-haul

Donald G.  |  Overall Experience 
Rating:
5.0

Great service

Joseph C.  |  First Impressions 
Rating:
5.0

Nice to have all the carts available for moving items into the storage locker.

Joseph S.  |  First Impressions 
Rating:
5.0

Customer service was excellent, well beyond expectations. Fantastic job. Thank you.

Thomas S.  |  Reservation 
Rating:
5.0

Very helpful and knowledgeable. Excellent customer service!

Rachel S.  |  Reservation 
Rating:
5.0

Was very helpful through the reservation process

Wayne B.  |  Reservation 
Rating:
5.0

Wish is was open past 5. Raymond was very helpful

Jonathan C.  |  Overall Experience 
Rating:
5.0

Raymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)

Jonathan C.  |  Overall Experience 
Rating:
3.0

Not real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.

Deb N.  |  Overall Experience 
No reviews have been submitted for this location.

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